Europa Locks — The main door-lock is not working properly!

Address:	560082
Website:	Europalocks

I have purchased a europa door-lock (Model 6110) on 12.02 2015 from m/s mathaji sanitary & hardware # 36, papu cottage, kanakapura rd, b'lore 560 004, by paying rs 600/- and for installation they (Europa technicians) took three days that too after i rang up number of times to different numbers given by the dealer, i was charged rs 200/- for installation. The lock was frequently giving trouble of stucking-up, not getting locked and much more when called to the given no of the service center none would respond, how ever i had to manage some how or other by trying number of times till it would get locked.

The problem has become more since three or four days, that is, when door lock is locked from out side it gets locked and when the same is operated from inside of the house onle one lock gets locked and the next lock gets stuck up. When i complained to the service center [protected] it was switched-off and i tried another no [protected], one lady staff responded and told that they would be charging rs 200 as visiting charges! Or i was asked to take the lock to their service center!! I don't really understand how i can take the fixed lock to the door to their sercice center and after a little discussion (Which was just an illogical defence of their deficient service!) another gentleman started making some more illogical arguments in their favour and just hung up.

Now, i am left with no alternative and i am forced to get the work done from some local key-makers since it is an urgent matter as it is the security matter of locking the main door of the house when we go out for any reason that may arise.

I very earnestly request the authorities to kindly solve this problem as well reprimand lock makers viz., europa locks and get justice to the innocent customers like me and this kind of tantrums & tricks are not repeatedly played by these fellows and oblige.