EzoneOnline.in Complaints & Reviews

I have purchase d mobile from ezone Indore.. But new packed mobile having a lots of issues. I tried to submit complain in Indore ezone store but always they are giving me same phone with issues.. I am not very disappointed by ezone support .. Please provide me useful support or return it.. I can't go again and again for same issue :( .. I hope u will give me positive support and reply...

Thanks
Abhimanyu sharma

I had purchased a iPhone 7 32 GB black colour on 14.12.2016 which got delivered on 15.12.2016 but I was not handed an original bill and I was handed a tax invoice stating the shipment delivery . How could Ezone Powai issue a tax invoice to a customer where the original bill is missing ? How can I believe the product is not a grey market or a clone phone when the original phone not available? I had purchased the phone from Powai Ezone and want the money back if no bill is issued to me . I rather take some original product with bill instead a product without bill.

I bought a sony home theater with extended warranty total bill amount was above 21000/- on sunday 11th dec 2016, was promised delivery on monday or tuesday but today is wednesday and 10:30 in the night still waiting for the product.
This was a surprise gift for my wife, and they totally screwed it up by firstly calling her instead of calling me, even after strict instructions. And on top of that the product is not even delivered.

It was the biggest mistake to purchase from e-zone

Future retail limited
E zone-mumbai-malad-infinity mall
Infinity mall, next to inorbit mall
Malad link road, malad (W)
Mumbai, maharashtra-400053

Invoice no.
93490051

Delivery document:
[protected]

Expecting compensation for the pain i & my wife had to go through and personal apology letter to my wife.

Vishal

I had purchased Acer ES1-571-P4ZR laptop on 25/09/2016 and it was promised to me the kit will be dispatched within 12 days but this was not. Then I went to the shopping mall and was informed the kit has not reached yet and expected to be delivered in next 7 days. It's been 1 month from the last conversation and I have not got any revert from them. Also I would like to inform this product was miss sold to me as when I was purchasing the laptop, I asked the sales person there, that is it Diwali offer or not as I was looking for best offer and I was informed the Diwali offer has been started, but this was wrong. As when I visit there to enquire about my Accessories Kit in Diwali time, I saw the price of the same Laptop has been reduced by 2500. It's a huge loss for me.

Purchased Samsung Microwave Oven on[protected], on which Ezone has promised free gift of Dinner set worth Rs.1499/-. At the time of delivery i was told we are running short of the gift you will get in 3 - 4 days. But after following up for several times they are giving one or more excuses.
Invoice No.93249003 Buyer's order no.[protected] dated 16.10.2016
Ezone complaint numbers given to me - 5239241, 5240305, 5245524.

For my surprise i saw sales starts with 90 to 99% Off with limited numbers left. Sales starts with across the products at 1000 per each.. and clearly mention 98% Off
I have ordered Apple iPhone 6 (64 GB Space Grey) which was on sale on 98% discount, But later Ezone have cancelled my order.This is a cheating they should provide the product.They cancelled the order without my consent.

Order Number: E[protected]
Order Date: Tue Oct 18 14:20:37 IST 2016
Payment Method: Net Banking

Hi,

I happened to receive mail from ezone about their online flash sale, sales started on 18th sept at 9Am but site opened only at 2Pm. I downloaded the app and started shopping.. For my surprise i saw sales starts with 90 to 99% Off with limited numbers left. Sales starts with across the products at 1000 per each.. and clearly mention 98% Off.. i didn beleived it... just to try my luck and trust on ezone i added 4 products in cart and trried making payment, gateway was Pay U Money' So i teusted and made the payment.. at final bill and invoive i recieved is total bill amount is 4000 and you saved 155000 so and so andno where mentioned that i should pay any amount. Like i bought 10 Products at Rs.10000.

I recieved a confirmation all products will be delivered within 28Th sept. After a week i receved a call from ezone to visit nearest branch and pay the remainingamount to complete purchase otherwise i will loose my 10000Rs. I was shocked to heard it..

They are number one fraud company, made wrong sale to pool money from customer. Real day roberry.

I would like to file case against Ezone, kindly help me. I have all the screenshot of their online sales.

Regards
Subi
[protected]

I have purchased morphy richards otg 18 rcc in december 2015. Till today they haven't sent an executive for demo and i have raised n number of requests to morphy richards customer care too. But no use. At the time of purchase, ezone executive told the oven is useful for all purposes. Its been 10 months and twice i tried using for re-heating and whatever microsafe bowl i use, its getting melt or break. Today i searched in google and i came to know its not useful for cooking & re-heating. When i called them to talk about it they behaved very rude and disconnected the call.
The same happened with acer laptop too.

Since it not their money they are misleading the customers and when we need their support for demo they are behaving very rude.

Dear sir,

I am purchased samsung washing machine ezone indore dealer

Cash & exchange after 1 month exchange matter not closed

Wender se bat hui to unka javab hai aaj le jayege, kal lelege after 1 month only toking & delaer tallking same no proper responce my machine not a change
1 month only tall not exchange machine

5 sep purchased machine
Name sanjay solanki
Lodhipura indore
[protected]
Please my old machine exchenge matter

Sir iam purchased samsung waching machine indore dealer
date 05/09/2016 sanjay solanki cash with exchange rs11790/- exhange dealing 1000/-
200/- billing price dedection 11590/- & 800/- exchange final payment 11590/- in cash delaer
but after xchange 15 days exhcnage wender & delaer 200/- dedetion exchange machine 600/- rs given

so ia mcompant dealer dealing not a proper respected dealeing /- my loss in dealing please action

sanjay solanki
[protected]
indore

I purchased Samsung refriegerator model no RR19K1732ZUZ/ML/2016 from ezone, vikhroli on 3rd Sept vide order no [protected], deliv. on 4th Sept. Within 2 days after installation, we found the vegetables were getting decayed. We found water formation at the bottom of the chiller tray. I registered complaint with Ezone on 9th Sept. vide our request no [protected] Technician visited and commented to change the tray. I experienced this problem with my old fridge (Samsung) after 6 six years of purchase. Hence we decided to buy a new fridge. How can a new fridge have the same problem that was noticed by me in my old fridge after 6 six years of purchase. M/c is actually defective and the dealer and company is not agreeing to replace the machine neither are they assuring us that the problem will not continue after the replacement of the tray.

I had purchased Samsung J5 from your store at viviana mall and the sales guys haunted me to buy the Accidental cover of Tecprotec which i purchased. Now when i am facing issues with my phone i visited the store to get it resolved i am aksed to approach samsung and when asked what about that accidental cover i am being asked to call on some toll free number.
Above all no one entertains a customer to resolve his query i was been moved from one guy to other. This was even supported by the shop incharge jitendra yadav. Over all very pathetic service no point or expecting any support from ezone store. Once product is sold customers are on their own
Highly disappointed

Bought koryo refrigerator on 14 August '16. It's not more than one month and refrigeration is stopped. Look into this asap or I will directly get help from consumer court.
No one pick up calls nor your complaint sites allow to put up complaint from mobile. Is this you guys work? Well I ll say this you r extremely good at pissing off people but there ll be serious repurcussion.

I purchase Samsung led tv 42 inch from bigbaazar bhojubeer branch at 24 Jan 2016 . Last 2 month ago it have led screen problem I complaint at bigbaazar and sansui service centre . But no response come through they take my led tv also and not replaced it from new . As they says no model available . Today bigbaazar ezone staff through me out and wrote on bill he will nothing do any and say go to hell . I am very depressed now .. at my home last 1.5 month no tv is . Pls do some thing ..

The staff name is mohit Kumar nigam
Phn no [protected]
Email . Mohit.[protected]@futureretail.in

I ordered a nikon coolpix camera and they delivered an used product with fully drained battery and with[protected] images in it. It was not visible that the product was used but when i turned it on after charging the battery which was already inside the camera, i found that there are thousands of pictures in the memory card of camera. It seems that the showpiece was sent but at least they must inform that before.

Respected sir
Maine 22/08/2016 ko 12 to 12:30pm ko mixer purchase gaya tha mujhe bajaj mixer ka price 1800 bole price tag bhi 1800 hundred ka tha billing counter pe jane ke bad amount 2000rs ho gaya sale person (Lady) ko bole to usne bola "ha to sir bad gaya hoga"lekin maine kaha price to aapne hi bola 1800rs and price tag bhi 1800 ka hai to lady ne bola aapko lena hai to lo nahi to aap ja sakate hai "maine bola mujhe aapke store manager se baat karna hai to usne kisi staff ko bulaya aur bola ye store manager hai ejone ko customer kya ullo lagate hai jo persan n to seving kiya tha n to proper dressing hai wo etane bade store ka manager hai maine kaha aapki id dikao to usne kaha who r u? And hell r u? Itane batmij persan ko aapk log job kaise dete hai cash counter par complain kiya to sabhi staff mujhe hi dabane lane?

Eska matal to saaf hai ejone me customer ki baat ki koi value nahi hai jo staff ne bola wo hi sahi hai


Aap chahe to us din ka cctv recording dekh lijeya aapko sach malloom ho jayega

I had bought a refrigerator (An appliance or compartment which is artificially kept cool and used to store food and drink.) on the 12th of august 2016 through the portal http://www.ezoneonline.in/. the details of the purchase below:

Order number :
E[protected]
Order date :
Fri aug 12 08:53:06 ist 2016
Payment details
Paid by credit card

Your home delivery items
No. Product name sku qty item price total expected delivery
1.

Samsung rt33hdrzesl double door refrigerator (321 l, 4 star, real stainless)

[protected]

1

₹30, 011.00

₹30, 011.00

Between aug 17, 2016 and aug 18, 2016


Please note that the product that has been delivered to me has been remarked as unfit for use by the technical team from samsung that came to further install it. They have asked us not to switch on the refrigerator since there has been a material damage that took place before the refrigerator got delivered (The packaging was opened by trained technical personnel from samsung).

So far, for the rs 28, 511 that were taken for me under the pretext of a sale/purchase in return for a working refrigerator (New one with the above details) has resulted in me getting just a bulky unusable paper weight. Since the product fails to deliver any promises that the purchase order claims to, this will be considered as a case of forgery and unfair trade practices.

Needless to say that this entire episode has left a distaste and i regret the moment when i decided on going for ezoneonline.in as my prefforred vendor for the purchase.

I bought a laptop from Ezone. I did not get a proper bill. Following up since long but no respond. it was highly unethical behavior from JAVED, a staff of Ezone Emall.
please revert asap. I just want to complain against this staff who just dont know how to sustain your potential customers. He is not answering my calls as well. Please take an action against him.

Dear team,

I am writing this to inform you that your mani sqaure branch kolkata executives are very providing very pathetic customer service just to inform your kind attention as you can check i am a regular customer of your store everytime while purchasing goods they are not providing original bills i am getting manual bill only & your staffs committing to deliver gifts which was yet to receive from last one month one power bank of 5000mah is still pending everytime during calls to mr sourav who is a sales executive there is confirming that he is coming to deliver next day but refused to keep his promise based on gift benefits i had agreed to purchase the phone with your store mani square kolkata & also referred my friends as well where one of my friend also purchased the same but really ashamed service by the store & their staffs no management at all even several calls where made to sourav & store no's went unattended many times i will also escalate this to social media as well by giving fake promises to clients for additional gifts & not providing bills to customers. If required i can also provide the copy of the bills where it was mentioned that the store will provide the power bank 5000mah which is pending/due to deliver at my home.

Need urgent intervention on the same.

Regards
Abhishek lohia

Order number: e[protected]
Order date: 18th july

I had ordered russell hobbs rgs160m garment steamer through their online store ezoneonline.In at a discounted price during some sales promotion.

They have refused to deliver the product saying its out of stock. They are saying they have a different product which is much more expensive than the one i ordered and want me to pay up for that product.

This is a way of deceiving customers and bringing them to their website for purchasing products.

I want ezone to deliver the product as per contract.