EzoneOnline.in Complaints & Reviews

I have d Purchased LG 850T TV; where as TV got delivered after two weeks of purchase and the utilities for the TV like Sound Bar and other orders were not delivered as of; which has bee more than month. Feeling like we did a biggest blunder shopping in Ezone.

I placed an order for a Nexus 6P on 10th November (Order ID:E[protected] I was supposed to get A back cover and a Logitech speaker(Order ID: E[protected], Blue Dart AWB No.:[protected]) with it. Soon after placing the order, I was told that the pieces would take time to come and so I shouldn't expect delivery anytime soon. After 10+ phone calls and begging to Mr. pawan I got my phone delivered on 17-18 November. Howevee free gifts were not sent with it. Then I was told my free gifts were delivered to the wrong person and I would get them soon. It has been 20 days from the delivery of my product and I haven't received anything. TERRIBLE SERVICE. NEVER BUY FROM EZONEONLINE. I have called them 50+ times and have got excuses from them every time. I have talked to Mr. rahul and Mr. Pawan and many more but all these people are good for are excuses. This is pure mental harassment. NEVER BUY FROM EZONEONLINE.

I have purchase a LED 4K 43inch Sony TV and Samsung Mobile worth of 107000/- Rs from Ezone 80 Feet Road, Banashankari 3rd Stage, Kathriguppe on 08/11/2015 and 100% payment made on same day. They have supply the product but they have not supply free gift with TV i.e Sony wireless head phone and 1 garm gold coin as per diwali offer till date. I have called them 5 times and response is very poor and rude behaviour. I never expected such a bad service from Ezone part of future group.

Washing was received in bad packaging and when asked the ezone store people they stupidly telling us the stuid answer, buy a samsung j7 phone but more than 20days this stupid ezone staff just saying we will inform you in 2-3 days. i dont dont how ezone company appoint this types of staff.i dont think that i will visit this ezone sobo central again.

We have purchased a LG Refrigerator in Ashoka pillar, Bangalore on 15th November 2015. The product was to be delivered on 23 November 2015 but yet it has not been delivered and when called salesperson he told it will be delivered on Wednesday, Thursday and all and also we have received a message tat it will be delivered on 23 november 2015 and we are still waiting for our product. It is worst experience in ezone

On 3rd november 2015 i brought lg47"lb6500 tv from ezoneonline which delivered after 2days but on installation by lg technician we came to know that the tv is not in working condition it is defective tv . so as per ezone policy they should refund our payment or give us replacement . Ezone member said that the same product is not available at ezone so the option which is remaining is to give us refund .it is since almost two and half weeks now we daily call them and they r giving us same answer that our request is in progress. we are fed up now. it is three weeks now we are without tv . please we want replacement or refund our money so that we can buy from other dealer.

Dear Sir/Madam,
I had been to E-zone shop at Royapetta in Chennai, Tamilnadu (in Big Bazzar) on 09/11/15 at 8.00 pm (Retail invoice no – xxxxxxxx, ST: xxxx, Bill dated 09.11.2015)

I had very bad experience in this shopping. I bought LED TV at ezone, when I purchased it has to be delivered on Wednesday (11/11/2015). After sales in charge approved delivery on mentioned date I took the purchased and paid money.

On Wednesday (11.11.2015) I have waited for delivery but not delivered on that day.

On Thursday (12.11.2015), I have waited for delivery by canceling my all the work and my outstation trip also, after I called in-charge but he is not responding properly and try to disconnect my call. After so many calls I reached store manager to deliver the product and he assured that it will be delivered very next day.

On Friday (13.11.2015), after waiting long time I reached customer care executive Mr. Pawan to complaint about my product delivery (complaint no. [protected]). After he spoke to store manager, store manager called me and said it will be delivered today. Even that also not delivered.

After so many follow up calls I got the product on Saturday (14.11.2015) around 1pm without installation. Then I called so many time for installation. Finally it has done the installation on Sunday (15/11/2015) around 1 pm.

After so much follow up (11.11.2015 to 15.11.2015) and spending much time for delivering the product from your end. And also I lost of money by sitting the home to receive the product. This is the worst experience in my life for the product purchase. Hereafter I never think about Ezone and never recommend to any of the people. I completely lost my interest on the product.

I am really disappointed with the service and not sure how Ezone will provide any service related to the product in future.

Improve your customer service else you will die in the business one day.

E. Balaji

Dear Sir/ Madam,

we have purchased a LG TV (LED with 3D, 42lf6500) from ezone, jayanagar, Bangalore. on 9-Nov-2015, we have received the same on 11-Nov-2015 and installation has been done on 13-Nov-2015 - by 2.pm.by LG technician ( till this process its good and am satisfied),

What happened Next ???.. Friday evening by 4pm. my entire Family sitting and watching a movies Happily, suddenly TV got Restarted as ( LG Life's Good) after that TV life become very Bad.

Next step- we have called customer care on the same day and technician came on Saturday- 14-NOV-2015. he checked the problem and he confirm that there is a booting issue and it needs to be replace. he collected the details of the TV (photo of serial No and purchased invoice copy).

we have raised complaint with the same issue on Saturday- 14-NOV-2015, and they have confirmed that it can be replace and will check and update.

From there till now we haven't received any confirmation, and we only call for asking status and they are also Confirmation as its will be delivery tomorrow Same answer repeats when ever we call to customer care or ezone representative and LG showroom.

Still we are yet to receive the TV from LG or Ezone.

Order #- [protected]


Regards,
Naveen

Hi, There was a 10% cashback offer on every product with purchase of more than 15000, I purchased 1 product having price more than 15000 on August 15, 2015, but I didn't get any cashback offer and its more than 2 months now.Please look into the issue and reply ASAP. thanks dillip [protected]

We purchased a Samsung LED from Ezone, Riverside Mall, Lucknow on 25th Oct, 2015. The product was to be delivered on 26th Oct, 2015 but the salespersons kept us in the dark and did not deliver our product. One of the salesmen who sold us the LED even switched off his phone when we repeatedly called him to ask about the delivery. We are still waiting for our product as well as any response from Ezone and their employees. It has been a harrowing experience.

I have purchased 3 USHA fans from EZONE OUTLET at BIGBAZAR MySORE 23rd March for my house under construction on 21st March 2015. Hence my house was not ready Fans where kept with out unpacking .Yesterday on 7th sept I opened this packs to find one of the Blade missing in one of the fan .( TECNIX MODEL, RICH WHITE COLOUR, BARCODE SERIAL NO[protected].When I enquired with store They have not responded properly saying its long time since you purchased item and I do not have the bills with me also. please help me in this regard as Fan I have purchased is useless unless all three blades are there.This issue is only with one fan and other 2 fans where ok.

Hi, I have made a wrong product booking E[protected] in ezoneonline.in today at 11.47 a.m using credit card and received sms, email confirmation of the product booked & instantly sent cancellation email to [protected]@ezoneonline.in & requested customer care for cancellation at [protected] Mr.Tafiq assured i will receive cancellation confirmation in 30mins. So far i have not. No proper response pls help. Need my refund.

I purchased a internal hard disk from Ezone store from NOIDA, the MRP on envelope was written 3100 and they charged me 4500.For the same i raised complain on their customer care, after 3 days of complaint, EZONE store call me and told me that this was old stock and now price has been revised, so we are selling it 4500 in-spite of MRP 3100. when i told them that it's clearly illegal (black marketing), then they replied "if you don't need then return our item and take your money back". i already have resisted my hard disk on WD site . Complaint number: [protected] date of purchase: 11 sept 2015 it has passed more than week, but not getting and resolution.

Hi good evening this is atul I want to share a bad experience with your services.I haered about the company which is leading brand for electronic outlet but some staff making ridiculous which is to be ashamed off.yesterday I visited ezone outlet around 4pm that is in "kalyan metro mall" to buy accessories for my new mobile, as we entered in the shop and went to keep my bag to baggage counter suddenly one of lady replied that "i[censored] r entering the shop u have to purchased at least something which is compulsory, OMG we asked her is there in any certain rule she said yes it is. she directly said that people are coming here to do time pass n all, we felt very bad how can a lady judge blindly to people an the way she talked so rude with bad face gesture.such a bad experience with me I just want feedback for this, I wished nobady will face like this hectic situation to any customer and something sudden action for this, Thank you.

I had purchase a LG Magna phone for E Zone Viviana Mall, Thane on June 12, 2015. As my phone got stolen while travelling I registered complaint in police station. My bill got misplaced so I went to the store for duplicate copy. The store management said there no such purchase made on the particular date. But my name and IMEI number was mentioned in their customer feedback. When as the same the executive was not able to answer my question. The transaction is updated in passbook as payment was done through debit card. Photocopy has been attached for reference. I have strong feeling that store owner to avoid taxes might be involved in such activities. I need duplicate copy of the bill. Request you to kindly look into the matter.

Dear Sir, I Tagore i had purchased a washing machine from Ezone Ameerpet Hyderabad, Telangna on[protected], so for that i had got a Rs 101 free balance for the T24 network but even i had followed up many times to customer care they are blindly telling me it will be recharged by today or tomorrow but still to day i did not got any balance, Customer services is good when we purchase the goods from Ezone after that it is very bad service in Ezone Ameerpet Note:- The matter is not for Rs 101, it is why you are giving false statement false guideline to the costumers.

My Name Is Adnan Khan, I Had purchased a new mobile of intex company on 23/08/2015 and operate it and find that mobile having some issues so i gone 24/08/2015 to the dealer place which is non other than EZONE Vikhroli (w), So The Dealer says it is not our problem, infact they says you have to go at service center at bhandup, i had said that i am a busy person i dont have time to go at service center and the is not too much time older, i had purchased it yesterday but they cant help me so who is the responsible person pls contact me and solve my issue as soon as possible or i will go this complaint as far as i can... My Contact Number Is [protected].

Dear sir/mam we had purchased Samsung 3d led ( f6400) 46" with 2 years extended warranty from ezone INFINITY 2 malad Mumbai on 8th june 2014. on 29th july 2015 we complaint obout its 3d picture problem (complaint no.[protected]) and on the same day technician came and checked tv after he checked tv normal tv is not also working no picture is displaying on screen. from that day we have complained in call centre many times no body has come. We are not able to see tv from so many days why I have purchase tv with extended warranty. I think we have done a big mistake of buying product frm e zone next time I would never purchase any item from e zone neither I would suggest any body to buy things from ezone. the Samsung technician came to check my tv has told me when ezone will approve the damaged part only then he will come but when I called in call center so many times they have not given me satisfactory reply. if the part of tv is not available with you then how will we able to watch tv.sir we have not purchased a showpiece but we have purchased tv for entertainment. if all this happening in city like Mumbai then what will be the situation in other part of india . pls look in to the matter asap Tanuja Modi

I have purchased a Sound Bar of Philips SPA375U Enhance Blu having Item Code[protected] on 19th July, 2015 from ezone at Viviana mall, Thane (West) I was assured installation and demo on delivery. Despite sending a mail and telephonically providing them all the details as required, no person has been deputed for installing the same till date ie 22nd July, 2015, as a result of which I am unable to use it. I trusted ezone and purchased your product thinking it to be a genuine dealer. However I am totally disappointed with your service.

Today by mistake i bought 1 Apple USB Ethernet Adopter. That time i asked them to check it it is working or not that time your representative told if it not works we will return it, and they did not said anything like it is work with only Apple products and I do not have Apple product. I went same day to return that products but they told they will nit return this product because you opened it. without opened it how can I know it is working or not, and it's packet not mentioned it is for only apple products. I know that when i read the guide book.