EzoneOnline.in Complaints & Reviews

I purchased Branded new FORBEX RO Water purifier from E-ZONE (Rajaji Nagar Branch, Bangalore) with packed one, when i unpacked i came to know the product is already defective one. I called to Forbex Customer care [protected] and informed about this defective as well as i called to E Zone people to inform about defective. They told me that they will replace within one week. its already 12 days over, Still they didn't replace my product. I called to those people but they are not replying properly now. i spend around 10, 000/rs. need your help.

Dear Sir,

I had booked a Whirlpool fridge (Model : 340 ELT Prof Titanium 4S ) from E-Zone located in Oberoi mall goregaon (East) on 31st May, 09 with confirmation on payment receipt saying that the fridge will be delivered to me on 1st June, 09.I was asked by the sales person that fridge can be delivered on next day if payment is made in cash in case of cheque on realization because of the same I had given full cash payment on 31st May, 09.

To my surprise I was delivered with a fridge but of a different model which I didn’t accept as it was not my ordered fridge. I went to the store with my complain to the store manager wherein I was surprised again to hear from the store manager to either wait for 10 days as fridge is not available in any of stores as well as with whirlpool. Instead they have been insisting me to buy some other fridge of Samsung etc.

I have sold my earlier fridge on pretext that I will be delivered with my fridge today which was assured to me on 31st May, 09, Now I have no fridge at my house and food stuff is getting rotten and I do not have even cold water to drink in this summer because of misleading by employees at ezone.

For your reference my receipt no is [protected], I will like you to interfere and help me out from this issue. I believe whirlpool and Ezone will look forward to satisfy its customer and not to mislead them.

My reference bill no is [protected] Dt 31.05.09

I am a loyal customer of whirlpool I had my previous fridge from whirlpool and I have an AC and washing machine from whirlpool as well, I have been a satisfied customer of whirlpool hence this letter.

Thanks in anticipation.

Rgds

S.K.Sabharwal
2B/604 Green Hills,
Lokhandwala,
Kandivali (East)
MUMBAI-400101
Tel No :[protected]

I bought an LG 1 ton air conditioner from Ezone Mulund, Nirmal lifestyle branch in the first week of April. First the engineer came to install the Ac even before the AC was delivered and then refused to come back. Then the AC guy came and kept the AC it at 6.30 pm, with the maid present. After the maid had left the house the engineer came back at 9 pm to isntall it with no prior phone call or intimation. My 8 year old son was alone in the house and I was on my way abck from office - the engineer shouted at ym son to open the door and WENT INSIDE MY HOUSE WHEN NOBODY WAS THERE TO PHONE ME AND DEMAND THAT I COME HOME AND HAVE THE AC INSTALLED> IT WAS ONLY WHEN I THREATENED TO CALL THE POLICE THAT HE LEFT SAYING HE WILL NOT COMEE BACK TO INSTALL IT> after this, I phoned the E zone Mulund manager and shouted at him, instead of apologising, he insists that obviously the engineer will go inside the house - it is not their faulyt if i am not at home. Again I threatened to call the police and he apologised. It has been more than one month, and they send the tempo to pick up the washing machine (exchange offer) at odd times - 11 o clock at night, or send without intimation when we are at office. No matter what time I give them to come and pick it up, they agree and then do not send anyone. im really regretting purchasing at Ezone only because of the exchange offer and will NEVR buy an ezone product again. It is simply the WORST consumer store as compared to EXCELLENT service from companies like Vijay Sales and Kohinoor. I would appreciate if someone could make them stop harassing me. Also i want to knwo am I obliged to keep the washing machine still waiting for them to pick it up even though it is more than 1 month? Can I give it away as it is occupying space and they never show up.

Dear Sir,

Just want to bring into your notice taht i bought a transcend pen drive on 02/12/2008 from E zone outlet situated at A B road, Indore. Pen drive i got stopped working within few days of purchase. I returned it back to the outlet with assurance that it will be repaired and given me back within 15 days but till date i haven't received Pen drive.

Please look into the matter sir.

Regards
GIRISH.

I booked a plasma TV with Ezone, Unitech ammusement park, Sector-11, Rohini, on 11.04.2009 with a promise to deliver the good with in one week. They have not fulfilled the promise and after a long arguments they handover TV in a sealed carton and not delivered at my residence with its mounting stand wrapped in packing sheet after taking the full payment on 21.04.2009.

when the person from Panasonic company came to install TV he found that the mounting stand was scrap and was not even complete with bolts and fastening clamps more over it was rusted. He contacted the manager Ezone and he told him that make some JUGAD, however he did not agree and went back without opening the TV carton.

I again talked to store Manager Mr. Rajeev Kaschyap on phone and he told me that you have the matter in my knowledge and I will look into the matter but did not respond.

We have not opened the carton of TV yet and we do not know what in inside in the box. This is the second time when we faced the problem with the same Ezone store. The promise for every thing before making the payment, but cheat the customer thereafter.

I have bought 1.5T LG split AC from Ezone vashi showroom on Saturday 4th April. Ezone had promised to deliver the AC in 2 working days which they do not. After making repeated follow-ups, Ezone have despatched the AC on Wednesday 8th April. The installation team was supposed to come along with delivery team but they didn't. Again after chasing Ezone personnels, they promised to send the team on next working day which they again didn't.

This is the worst service I have ever got in my life from a reputed showrooms. Next time in future, I will think for 100 times before making any purchases from Ezone. I will recommend everybody never ever purchase anything from Ezone. Their personnel's don't even bother to call you back & give the updates.

I am from Bangalore. Recently i purchased a TV from Ezone Koramangala. The sales person confirmed that i will be getting the same within a week's time delivered at my residence. He said this will take a week as its year ending and they are yet to recieve the stocks. The purchase was done on 22 March 2009. After a week when i had still not recieved my TV i called them and they asked me to wait for 2-3 days more. After 2-3 days i again called them and was informed that still the stocks have not come so i need to wait for another 10 days. I went to the showroom on 2nd April and demanded an explanation. They suggested that LG model is out of stock so i should go for a Samsung instead, The department manager promised me that i will be getting my TV on 3rd by 5:30pm in the evening. I have made calls and then was informed that the TV has been despatched from their warehouse in Yeshavantpur and will reach me by evening. Its now 9:30pm in the night and i still have not received my TV. I have paid an extra 4000 RS for this model which they suggested and still have not received. Its now been 12 days and i am sure that whatever was told or promised to me was all a lie and each and everyone was lying. On further enquiring i came to know that this has been the case with other customers too.

I want a complete refund for this unnecessary harassment!

Please Help! A company owned by Kishore Biyani should be better than this at customer service...Very frustrating!

I had purchased a Whirlpool Washing Machine ( model no: 650 S) from Ezone Mall, Chinchwad, on 26th Mar. 2009 and asked to deliver on 27th Mar, on the occasion of Gudi Padawa..

It is not been delivered to me, also not done any communication regarding this. Is this the way FUTURE GROUP works!!!

Actually I had booked it on Sunday 22nd Mar. 09 & Payment paid on 26th Mar. 09. & strictly asked to deliver on 27th Mar.

I tried reaching[protected]Mr. Umesh – Sales Representative) approx 20 times from Morning 11.30 to Night 10.15 p.m. but he has not picked the phone. Rather 2 times another person has picked it told me that it will be delivered till 8.30 p.m.

I don't know how EZONE do there Business. It will be very difficult for ezone(future group) to grow, if you continue doing like this with customers.

Finally you may need to shut EZONE and Go home.

I have decided not to shop with EZONE in future and also share this with my friends and relatives circle.

Iam Major satyabrata swain. Iam a Major in the INDIAN ARMY and presently posted in college of military engineering located at dapodi.E ZONE located at chinchwad near ICICI bank close to BIG CINEMAS is a Franchisee appointed by the SONY INDIA PVT LTD to sell its products. SONY PVT LTD is a Company dealing in the sale and manufacturing of Electronics and other products.



2. I was interested in purchasing a home theatre model no DAVZ-777 sony hometheatre (hereinafter for brevity sake referred to as " the said commodity").I taking into consideration both of the companies reputation and goodwill, decided on approaching E ZONE and purchasing the said commodity manufactured by SONY PVT LTD from my hard earned income.



3. On 29.10.08 i approached E ZONE and thereby enquired the price of the said commodity. E ZONE quoted the price of the same as Rs. 24, 300/- inclusive of all the other expenses/ taxes. Considering the offer being genuine, i agreed to purchase the same from them.



4. In lieu of the same, i paid an amount of Rs.2, 500(Rupees Two Thousand Five Hundred Only) towards the Advance of the purchase of the said commodity. The receipt of which they accepted and acknowledged by issuing an Advance Receipt bearing number [protected].



5. I had put forth to the representatives of E ZONE that i would be taking delivery of the same at a later date i.e. on or before 31st of December'2008.the rep of E ZONE did not raise any objection nor laid down any terms before me for the same. They even did not put forth any specific terms that any additional amount would be required to be paid by me if the delivery is taken at a later stage.



6. On 21st December 2008 i approached E ZONE and requested them to deliver the said commodity. However the representative of E ZONE under the pretext that the same was not packed, asked me to come at a later stage. Hence i again approached No.1 of you on the 28th of December'2008 requesting the representatives of E ZONE to hand over the said commodity.



7. To my utter shock and disbelief the representative of E ZONE blatantly stated that the price of the said commodity had risen in view of which i was liable to pay a further amount of Rs.5, 600/- towards the same..I requested the representatives and reiterated the fact that Iam not bound to pay any such higher amount to them and am only liable to pay the agreed amount. I also stated the fact that time and again I approached the representative of E ZONE. However the same was to no avail. Inspite of various discussions between them and me they still failed to hand over the said commodity to me.



8. I even wish to further state that i even approached SONY PVT LTD though they agreed that E ZONE is bound to provide the said commodity at the same decided rate and not at the risen rate.E ZONE is not taking the grievance into account and is trying to show its supremacy as a future group enterprise to me which is uncalled for and shows sheer negligence and deficiency of services not at all taking into account the harassment caused to the consumer which is quite unheard of in today's consumer friendly market. On one hand the future group enterprise is trying to attract the consumers with various offers and things like happiness mela whereas on the other hand it is trying to ridicule the whole system and rights of basic consumerism in this country.



9. The said attitude of E ZONE is uncalled for. E ZONE ought to have provided me the said commodity at the agreed rate as they had taken the advance amount from me. Once the advance is taken from someone for a product it is supposed to be sold to them and it is against the ethics of modern day consumerism to harass a consumer in the manner they have harassed me. Iam disappointed by the unflustered attitude that E ZONE and SONY INDIA PVT LTD have shown to this serious grievance of mine. E ZONE is holding me in ransom and forcing me to pay the higher rate for the said commodity which is uncalled for and against the ethics of modern day consumerism being breach of contract and faith and trust which a consumer poses on the dealer as well as the company whose products are sold by these dealers.



10. The attitude of carelessness and unconcern can be seen from the fact that they have still not returned the above said advance amount till date and causing great mental harassment and financial losses to me. This is the sort of treatment meted to an army man who expects some amount of respect, help and concern from his fellow countrymen for whom he gives his life on the border being responsible for external security of his country but also is present when there is an internal security issue as in the case of Mumbai blasts and his fellow countrymen beckon for him. Both E ZONE and SONY INDIA PVT LTD are not concerned with the harassment caused to me due to the above said acts and further do not care of customer satisfaction which is uncalled for.



11. The said act of E ZONE amounts to deficiency in service as also negligence as well as breach of faith and trust bestowed upon them by me.it might as well happen with any other customer who would have the bad luck of interacting with E ZONE chinchwad. They are bound to provide me the said commodity at the agreed rates and are also bound to compensate me towards the unnecessary harassment caused to me. If nothing else they are at least supposed to return me back the money I paid them in advance.

I had booked for the Washing machine whirlpool 8kg on 2nd paying full amount of Rs17500/-. The promise was that it will be delivered on 6th maximum. Till today 12th this has not been delivered. Inspite of several calls to them the response is very poor and nobody cares for the customers. There is no manager available and no contact # provided to escalate the situation to them. How is it that Kishore Biyani is managing with such people and such attitude and claiming to be the best customer service company????????

The staff is arogant and talking of taking the refund back and go away, not to trouble them.

I want an answer to this from a responsible person and the promise kept to deliver the washing machine.

I have incurred lost of pain and time spending for this and nobody seems to hear the issue.

Please help.

Ph:[protected]

I purchased one GX 10 MIXER GRINDER (KCJ 09 C) from the ezone outlet on 2nd Nov 2008. At the time of purchase they assured me that i will receive a gift item . at that moment i have choosen Electrical Juceser. And as the product was not available with them at the time they asked for revisit on 5th November 2008. After visit they again said sorry and i have to visit again on 3rd week of Nov 2008. I have visited again, but failed. They again asked for 1st december 2008. But till date I have not received the same. Now they are asking to change the Gift item from juscer to hair drier but i couldnot able to take the same as i have hair drier already with me. I will be obliged if you/any one can short out the matter as early as possiable. Regards

Hi All,

I and one of my friend purchase Kodak camera from e-Zone A B Road Indore. we have very bad experience related to this. In the Diwali scheme they supposed to give us a gift with cam (a Juicer).
and they commited us that after Diwali we will give u that gift. but after one month still we didn't get our gift. eZone sales person and staff always say that we give ur gift in just 2-3 days but still no response.
Kabhi bhi eZone se gift mat kharidna nahi to pachtaoooge

Please dont buy anything from Ezone specially in Kolkata. I had a horrible experience with the Mani Square centre. They are so fraud. I had booked one refrigerator a week back and has not delivered it properly as of yet. They are so sure and was not ready for the warranty. They never answer the phone and the sales person are also fraud. Never ever buy anything from there.

Had Paid for a 29" CTV ON 03/09/2008. I have received my Television till date (18/10/2008).
Inumerable calls and visits have been done so far but in vain.
Our phone calls are attended as if we are a pain on the company.

All 'bull ' reasons have been given so far (including that the TV is imported and would take time!. Ivery well know that they are made locally and if it is imported how could the store give us a confirmed delivery date ?)
The swanky store has the most mediocre services and absolute no courtesy to the customers.
The store claims to have SAP systems and hence the payment reversal takes 15 days.
The however do not know that inventory management is the USP why SAP is so popularly known for.
I see no other option but to lodge a court case.

Hi,

I had purchased Samsung Ultra Slim Television (Model #: CS21A730), From eZone, Surat (Gujarat), which is a Future Group company, on 5th October, 2008.

TI had paid instantly by my ICICI credit card. They charged me Rs.10000 for the same. On purchase of the TV they promised me to deliver the product by tomorrow morning at 12 O'clock.

They also gave me a Pop Toaster of Koryo brand on this purchase. I was happy as I thought that I bought the product of my choice from a reputed company like eZone, a Future Group company.

When I went to home and I checked the toaster, It was damaged from a side and I immediately called me that you have to come and we will check if is damaged by you or not.

Second day, I waited for the delivery of the television and I had gone to office two hours late as they promised me to deliver the product in 12 PM.

They did not. I waited for more half an hour. I even tried to call their customer care number but no one was there to pick up the phone.

I tired constantly for 10-15 times then someone picked up the phone and replied that the product will be delivered in one hour. Again after one hour, no solution.

The product was delivered to my home at 8.00 PM in night.

I did not switched on the TV as I had not taken the cable. After two days, I switched on the television and just after half an hour it stopped working.

I tried to call eZone but they did not replied me in proper way. They asked me to lodge a complain with Samsung directly as they can't do anything in this regard.

I was really frustrated by their response and behavior and I decided not to make any purchase today onwards from eZone, Surat as well as any branch of eZone across India.

Yogendra Oza
yogendra.[protected]@gmail.com
[protected]

Surat, Gujarat, India

I purchased an IFB washing machine from EZONE. The price mentioned was 11000/-
But in another showroom they offered me the same model at 10500/-
according to the EZONE claim, they offer the best price and if we get the same stuff anywhere else they will give double the difference.
I told the samething to the store manager. He told me to buy the washing machine and the price will be 10800/- and asked me to get the quotation from the other store.
So as per their commitment I was supposed to get Rs. 600 (i.e., double the difference. I gave them the quotation and everything was validated. But they offered me to give a gift worth Rs. 600 instead of cash. I agreed to it, but till date its been 3 months and not received any gift from them after several follow ups.
These are flase claims made by these companies who cannot keep up to their commitments.
I have the recording of the hoardings and the price mentioned for that washing machine. Also I have the bills and the original quotation from the other store.
Also I was the first person ever to make a valid claim.
But I think I just wasted my time because now I understand it was just a false claim made by these companies and can fall for just 600 rupees.

Dear Sir

i have purchased a new model N70 M-1 with HS-16 on Feb,1-2008 from eZONE, Home Solutions (I) Ltd, TREASURE ISLAND, 11, TUKOGANJ, M.G Road, INDORE (M.P)-452001. But from Feb,7-2008, i am facing the instrument hanging problems, then i walked at Nokia care, Sapna Sangita road, Mr. Vishesh(manager Nokia care) formeted the mobile and memory card, and install the antivirus charging Rs:100, and said to me that memory card has been corrupted. And said that i have to purchase a new memory card from him by giving Rs:1000, and also said the he can buy the curruped memory card in Rs:100.

Then i walked at Nokia Priorty Sapna Sangita road, and they suggest me to conform the mobile at another Nokia care, Yashwant Plaza, Railway Station road. Then i walked at Nokia care, Yashwant Plaza, Railway Station road, they said that memory card is ok but mobile is infected by virus (after formatting also). Phone processing is very slow, pls tell me what i'll do ?

I am facing this problem since last 6 days. and also i visited eZONE for replacing the phone, but he said that he can not replace the phone.
i want to replace the mobile.]

Sir please look in to the matter.

Thankink you.