Fashion And You Complaints & Reviews

I Purchased a Calvin Klein Watch from fashion and you.

ORDER NO - 617553


The Specifications mentioned in the website were -
FOR: Women
CATEGORY - Watch
COLOUR - White
MATERIAL - Metal
DIAL SZE - 3.5 Cms.

I also have the screenshot of the description page.PFA the same.

This was in the rakhi special offer.

As it was a rakhi gift, I opened the watch packet a day before rakhi and found the diameter size is only 2 cms and not 3.5 cms.

The fashion and You customer care executives were arrogant and refused an exchange as it was more than 3 days the watch was delivered to me.
The Customer Care Executive Names were
Amit bhat nagar
Nitin shanrma - floor manager
Vijay Kumar - Manager

In the website it is clearly mentioned:

No returns, refunds or exchanges will be accepted on the following items:
Accessories
Beauty Products and Fragrances
Home Décor
Handbags
Hosiery
Intimates
Jewellery
Leather goods
Swimwear
Sunglasses
Wallets
Watches
Electronics
Toys

And Later it is mentioned - Should you wish to return all or a part of your order, you need to let us know within 3 working days from the date of receiving your parcel.

As the Return is not accepted for watches, the above stated sentence will also not be applicable.

The customer care is repeatedly saying that as per there policy only within three days they can process a return which is contradicting to what is mentioned in the website.

This watch is totally a waste for me now.

Please look into this matter.

The products shown online are not necesarily available, and the most common excuse is "out of stock" or "failed the quality test". and then a part of the store credits will be returned. Instead of returning a few ruppes like Rs 66 and Rs 77, why cant it be adjusted with the current order? After this experience, I dont wish to shop here anymore, so what good will the return of store credits do me? All that the support team ramble on the phone is, "i am exteremely sorry maam" or "i apologize". No solution is provided. If asked to transfer the call to a superior or manager, the call is transfered to a fellow collegue who in turn says the same thing. Moreover, when the reason for cancellation of an order is from their side, i get a mail saying "As per your request, we have cancelled the following products of your Order No.620880". Why isnt there any transparency in the process?

i placed an order 497067 in this order i orderd sun glass n two kurtias , i got the sunglass but didnt recive the kurtias so i contect to coustmer care they said i would give u store cradit of these products ,,,, at 1july they didnt give me back my store cradit then i placed a comlain against this company in consumar complates, consumar form take an action against this compay . finaly i got a callfrom fashin and you at20 july n a person said we got a call from consumar form for ur complete so we are giving u a store caradit or rs860 n u will get in 24 to 48 hours, but they didnt give me any vocher like they said so its totaly froud or its shame on this company working . they r not good for comittment pls help me consumer complates for this matter n ask to company why they didnt give me my vocher

My mother purchased 2 Manali trip voucher's from her account (order# 545811) and I purchased 1 voucher from my account (order# 54583). Company promised to deliver voucher's within a week but didn't delivered it. I called them after two weeks but they said that they have emailed me vouchers already which was a lie as I didn't received any email from them on any of my email address. I called them and emailed them thousand of times to resend me that email if they sent any, but it was of no help. My trip was planned so I went to Manali without those voucher and after coming back I called them to refund my money. After a week of struggle with customer care they agreed that its their fault and they sent an refund email for both accounts (screenshot attached). I waited for 48 hours as mentioned but no amount was refunded even after 1 week. So contacted them again and they went back to point zero stating they will not refund. I have had enough now. It is my hard earned money that they have looted. Please don't buy anything from this site especially any vouchers. They have the most pathetic Customer Care I have ever came across. They don't do what they say and harass their customer's too much thinking they will quit after sometime. I will not, I will get my refund. They have to refund it.

I have made a purchase with order no.-499632 through fashionandyou.com on june 10,2011 and it having three products.
I have received 2 of them and the 3rd product is dispatched by fashion and you with the tracking id-D06325267 through DTDC.
But the problem is that one of the other customer from our area having the same tracking id with his order and he receives his product.
i have made a complaint to fashion and you 3 to 4 times regarding this issue but they dont give any response regarding this.Till now i dont get my product.

Rahul mehta
rahul.[protected]@gmail.com
[protected]

Sector: Ecommerce
Category:Online Shopping
Company:www.fashionandyou.com
Sub: After Sales Service Not Provided

Hello Sir /Ma'am,
I had placed an order DIVINE THOR (Order No - 245161) watch ON THE 28TH OF FEBRUARY 2011 worth INR 1217 from www.fashionandyou.com online shopping site. And I had received the product on the 5TH OF MARCH 2011. The invoice address was "AWARI TECHNOLOGIES Pvt Ltd" instead of FASHION & U , Warehouse : 585/2, Ansal Palam Vihar Rd, Bijwasan,New Delhi - 110 061. The watch suddenly went dead on the 5th of July, so on the 7th of July I called FASHION & U at[protected]Not even Toll Free) & told them the same. Then they confirmed me that since it has been around 4 months so the product can be taken back, I told them that it is fine but I must be given the NUMBER or the ADDRESS of the SERVICE CENTER, where I could take it & get it looked as to why it stopped working suddenly as the product had come with 1 YEAR WARRENTY. They told me that they could not help me as they did not have any information whatsoever of the watch's service center. I was shocked to hear it, I asked them that U people sell electronics goods with 1 year warrenty but do not have information about the service center, than what is the use providing warrenty. And then when i wanted to speak to a supervisior they immediately puts me in hold & never returns back.so I seek your assistance to unearth such unscrupulous so called online shopping platforms cheating/Be fooling people who gets prompted to by produce through these channels. Please help me.

I had used the referral voucher of Rs.1000 for my order no 448627 which order they have cancel as usual with the same old reason ( quality was not OK ) whatever , first of all they keep on delaying to return the voucher and when they return the voucher i was stunt the voucher will they return to me was of Rs1000 but it can only be redeem against the purchase of Rs2000, previously it can be redeem against the purchase of Rs1500, when i contact them they said that the company policy have been changed ( i think it's only for me ) first off all they took the order after that they cancel the order and now the vale of redemption is been changed ,this is pure case of FRAUD when you have given the voucher at that time you should have been told that the redemption value can been change by the company will , first you request to refer Friends and make promise to give voucher and then you give voucher form which you cant buy anything because what ever Innocent customer order by using this voucher that order is been cancel ( in my case you have cancel 9 order out of 10) and then if you post comment in FB then you Ban that person and now this is the height of fraud you change the redemption value against which the voucher can be used without any information for this i remember one nice Hindi quote for you people ''JISKI LATHI USKI BHAINS'' in my previous complain you have not given any reply for my answer given to you they are still prnding and i know u won't reply this one also

I had placed an online order through Fashion & You. I had to follow up almost 7-9 times for the order. The order was sent in different installements. The 1st cancelation happened when I called them and queried about my product & it was then they told me that the goods failed QC hence the order was cancelled. All along I was getting the info that the request was in progress

For the second delivery. I received the product in a damaged condition and the return policy was absolutely unclear. Only when I called the agency that they reverted to me. When I enquired about the policy, it said that the customer has to return the product & it has to be within Rs. 150/-. Now, how does one trust a broken customer relationship? I wouldnt trust the timely reimbursement.

For all the above, I'd made the payment online through netbanking.

Please don't entertain Fashion & You. They fail customer service.

My order no is 448627 you have cancel my order and this very product is on sale right now on you web site, this is not the first time it is happening to me as u can see from my order history you will find that how many order have been cancel it's a long list let's starts with my order no 353573, i purchase 5 items on 14/04/2011but at that time it was not displaying in my order history nor i got any confirmation mail from your side regarding this order after many mails and phone call you send the confirmation mail and display the order on my order history but there was also a mistake i had purchase 5 product but you were displaying on 3 of them then again i have to call you and mail you to correct the order history i mailed to Megha jhor and many other (all the mail are with me i can send you ) after a long time it was corrected but after some days again they started to display 3 items out of 5 items and that also with different value then i mail again to F&U and Megha Jhor along with the screen short (this is still with me ) then it was corrected, on 22/05/11 i purchased a MULTI UTILITY LAPTOP TROLLEY BAG of Swiss military by using the referral voucher of Rs.1000 and mail fashion and you that my order no 353573 have not been delivered and started commenting on Facebook on 26th may 3.06 pm Megha called me from fashion and you( i have the recording) and said that the order no353573 is been cancel due to quality problem that i out of 5 item that i have purchased one of them the Key Chain by Swiss military was on sale at that time i told megha about this she told me that she cant do any thing and then i told her that day that u write it down that my order no 448627 will be cancel and this very order was cancel after a month in between this one more order was cancel order no 522084 i call F&U and talk with KUNAL of fashion and you 25/06/11 11.45 A.M ( i have the recording ) he told me that F&U is very sorry for cancelling the order and assure me that in feature he will look that non of my order is been cancel and if i had any problem then call F&U and ask for him he will be online but when my order no 448627 was cancel (a call came to me ) i try to contact Mr.Kunal & Megha many time but both of them did not came on phone and not only this you people have block my many id so that i cant comment on Facebook to keep you image clean but i wont leave this matter here i will go to consumer court for justice i have all the document all mail all the recording of phone, this is not my problem if the supplier do not supply the goods to you or the quality is not ok you should confirm all this before you put on the product on sale

I had ordered a blackberry phone which appeared to be at a discount on this website. I had made the payment immediately online, and I received the product within a week's time. However, it was far from my expectations.

I dropped an e-mail to [protected]@fashionandyou.Com mentioning the reasons for dissatisfaction:

1. There is a “t-mobile” sign printed on the phone which I don’t like – it was not there on the photograph shown
2. The keys ‘z’ and ‘y’ are switched, and it is highly inconvenient for me to use it in this state
3. The seal on the blackberry box is not the original one, but one of “aakanksha distributors p L”
4. It shows “t-mobile” on every start and stop – on the screen
5. This product is manufactured for european union market – the box clearly mentions that.

The product was clearly one tampered with earlier. And this information was not present on the website at the time of purchase.

However, after repeated calls, I managed to reach a customer care executive and they agreed that I can return the cell. And they assured me that I will get refund of whatever courier charges I expend. At the time of returning, this charge came out to be rs. 1500, since the product had to be treated very carefully in transit. I was reassured by the customer care executive at that point, that I will get a refund of whatever courier expense I make, on sending a copy of the reciept.

After repeated calls, till one month, though I could push them to process my product payment refunded, nothing happened on the courier charges refund front.

After all this, one fine day on a follow up call, post more than 1.5 months of the product being returned, the executive suddenly informs me that the refund is only possible to a maximum amount of rs. 150. Since then, I've spoken to 10 different executives, and floor managers, last one was a guy called nitin sharma, team leader, voice support, who told me the same tale of policies and that nothing can be done. They are not prepared to give direct numbers of their seniors, although they accept their fault, the response I am getting is completely inappropriate.

I am surprised why they repeatedly assured me that I'LL get back the 1500 bucks I spent to send the product back safely... while they had this policy of refund all the while. Why do I have to pay for their executive's fault of not reading the policies correctly and passing on faulty information to the customers??

Dear Sir,

I am facing a lot of problems with the services of Fashion and You. I placed an order 458088 on 25th May and as per the company policy the delivery needs to be done in 3 to 4 weeks from the time of placing order. It is 30th of June today and I haven't recieved any intimation from their side on the delivery schedule. this has happened with me earlier too where my ordered products have been delayed for more than 2 months without any notification from the company.
When I call up to lodge a complaint, the customer service people are very unhelpful and become rude to me as if they are not at all answerable for the delay.

Also, regarding my order no. 531954, these people have gone ahead and confirmed my order without getting any confirmation from my side. Hope to get serious help from you against these fradulent behaviour from teh company's side where they are taking the consumer for granted.

Regards

Dear Sir,
I am really fed up by Fashion and you company...is it really existed or fake one??
Before couple of months i had ordered enamor bangle from fashion and you co. and co. say it takes 3 - 4 weeks bt i didnt get it and after putting inquiry i had got call after month that co. is sorry for that as product which i ordered is out of stock.
It was first time happens so i neglect it but again just before a month i had ordered two carlton london shoe and a mark taylor shirt...i had received Shirt which they send by aramex courier. and in same order co. was send me shoes by blue dart courier. and after tracking blue dart airway bill they saws they had return my order to the origin address...even i didnt get the reason why they return my order back.. and when i asked to fashion and you company they note my complain and after few days they call me and say this order is out of stock... but as they said they had send me my order and then they are telling me that it is out of stock...what's the hell is going on..
so please kindly note my this complain and give priority so that other people also don't cheated by this. fake company..and i also want the same shoes of carlton london which i had ordered..
please sir revert me as early as possible because i have to gift it to my dear one.

this site fashionandyou.com
this site is not worth shopping...
they don't deliver the products on time..n they sell lowest quality products!!
they promise to sell branded products...n to deliver within 1 month..
i once ordered a Alcott t-shirt...
they delivered it in 6 weeks...i paid Rs.395 as cash on delivery..
i had ordered for blue color...but they sent me black color..
when i complained about it..they told me the huge procedure to get the t-shirt returned and get money back..that would have taken more than a months..
so i kept that t-shirt..
i wore it only 2 times..and then today when i washed it...it was tore..
i washed it in washing machine..and it tore...
the quality of that t-shirt was extreme lowest..
when i called them regarding this.. they said they cannot help me...

please ban such fraud sites...they are of no use..
if we buy something from market at least we can go to them and talk to shopkeeper about it..
when online shopping...where do we go to show the product and to whom???
they dont help...when i called them they keep saying their system is not working..so they cant help it!!..PS

Dear Sir,

I would like to inform you that i had placed an order of amount 4200 rs with fashion and you which had 3 things

1: First they informed me saying 1 thing is out of stock and would recredit the money of 1 and send me the other 2 things

2: it took them 4 months to locate my address and never delivered me things even after that.

3: i have called them nearly 84 times and they have refused to solve my query .

4: i Beg to you too look into the matter and hope i would receive justise on the same

The company sells various products online and put some products for INR 0 sometimes for promotion. On 12th May 2011, I got 3 bottles of Ferrari perfume 125ml in the same offer. order no. 419071. on 13th May 2011, I received a confirmation call from the company for 3 bottles. I have the message over cell phone stating that the order has been confirmed. On 26th May I received the courier having just 1 bottle with invoice mentioning 3 bottles. I took delivery as returning stands order cancelled. On contacting, they agreed that they have delivered only 1 bottle and can't deliver the other 2 as there was some technical error with the site while ordering. I have never been communicated about this between the date of order and the communication I started. Neither there was any such information displayed on site.
And now not properly replying to mails. I have the screen shot of the order which is mentioned by the company as delivered. Complaint no. 76359
Kindly Help

Thanks and Regards
Ankit Gohlyan
[protected]

Company details
Fashion And You
Corporate Office
Smile Group Building
Plot No-426, Second Floor,
Phase-III Udyog Vihar
Gurgaon, Haryana

I bought a voucher on DealsandYou.com.. a very popular website for a credit amount on their partner website for Rs.2500/-
I have been tracing and reminding their support department for over 2 months now and they are not ready to credit the money in my account.
Its a complete internet fraud.

I placed an order of Hukka Phone at fashionandyou.com on 13th April, 2011 and i was assured that i will receive the delivery in 2 week. After waiting for more than one month when i contacted them, i got the below reply:

********************************************
We apologize for the inconvenience caused to you.

Please be informed that we have checked with our concerned department regarding the order xxx and as per the information available, we will not be able to delivered your order due to NO SERVICE AREA.

We regret to inform you that we are forced to cancel your Order and you will receive your full refund of the amount Rs 1100/- and a Invite Friend Voucher (Rs 1000) within next 72 working hours.

"If to continue receiving calls and SMS related to your orders, please unsubscribe yourself from DND list. Please type STOP DND to 1909 from your mobile or call 1909 to unsubscribe immediately."

In case you need any further assistance please call us on +[protected] or send us an email on

Regards

Reshu
Team Fashion and You
*************************************

When i called them up asking for reason, customer support executive told me that the parcel was returned on 27th April, 2011 but they dont' bother to inform me.They told me when i contacted them on 2nd June and my order was canceled without informing me.

I ordered that phone to present a gift to someone.

This site really sucks. Never ever buy from them if you want the delivery on time.... really bad experience with FASHIONANDYOU.

I had placed an order for a guess watch on 10th of april 2011 from fashion and you website worth Rs 9100 at a price of Rs 5388 . My order number is 346952. I had made the payment through credit card. According to their policy, they dispatch the product within 3 to 4 weeks. My product was not dispatched as per their policy.
I had called them up every 2nd day, and even mailed them my concern. Everytime I am told that the product would be dispatched in next three days with the assurance. Post three days when I call up for the product, they again buy time. Its been more than 15 days of my 1st complain. Still I have not received my product.
When I ask their associate to connect me to their manager so that I can get some sure answer for my product. Their seniors dont even bother to answer their genuine customers.
Post 50 days of making a purchase, they are saying that they cannot arrange the product for me.

I had wasted my time and money for following up for the product.

I am not interested in my getting my money back, i wan tthe product.

Same goes with their suppliers, when they cannot arrange the product why do they put it on sale.
I also would like to put a complain for their Guess watch supplier.

Sumit Gupta
[protected]

FashionandYou.com has not sent 2 orders of worth 2600/-.
Whenever I sent an e-mail, I get reply to wait for some more time. it's been more than 2 months already.

I had placed an order with fashion and you order no 302015, and its now two months and still I have not received the product, a playboy watch! These seasoned thugs have pocketed the money a month back and now have no mechanism to hear to or respond to queries, emails or even customer calls! My friend even went to their office in Gurgaon, but the people there were least helpful. On top of that I received a mail saying that my case is closed!!! Which case are they talking of? They have taken money and are not delivering the product or even refunding it???? And now have sent me a mail saying case is closed...is it so simple to take consumers for a ride? The incident does not end here...I located the CEO on linkedin and face book, thinking that he is a businessman with some ethics I sent him mails which he completely avoided and blocked me! I realized that the company is a fraud from head to toe!!!
The profiles of the guys managing the show state IIMs and IITs and what they fail to mention is that they are liars and cheats!

Harish Bahl/ Pearl Uppal and Mr Narveakar...its a real shame!! If you still have any ounce of morality left, kindly refund the money back! Its not about the money( not a huge amount I agree) but I am not here for charity, and if I were, surely not to cheaters!!! If anyone is interested to take up this matter, kindly contact [protected]@gmail.com