Fashion And You Complaints & Reviews

I purchased a product(wrist watch-LAFUMA) which was not at all appealing and justified as per price.It was defective as well as cheap imitation of luxury watch brands,due to which I requested company to take back the faulty product and refund money.The company(fashionandyou.com) credited my account with that amount in the form of promotional voucher which also had expiry date.
Now that the voucher has expired and company is reluctant I have repeatedly requested them to refund the due amount with cheque or credit my account with them with unconditional time based voucher.But the company is very unfriendly and I have now a feeling that my money(INR 1549) has gone,due to so called company policy.

Regards,

Aryan Sankhla

I have had a positive experience of online shopping before i purchased items on www.fashionandyou.com.
order no.1869928.

I ordered 2 items to check if this new online portal is reliable one and to my shock i found despite the big advertising promises its "do shopping here at your own risk".

firstly i receive only one item and secondly the jeans that i receive is size 24 when i ordered for a 30 size.
when the customer care person called to confirm the order i have CATEGORICALLY told him the size should be 30.

simply giving back a store credit is going to be of no help.
i mean who would like to shop again if you are not going to get again what u have ordered in case u r delivered a wrong item. its not a gambling..

This is about an extremely poor experience with the online shopping company "Fashion and you.com" I ordered two products form their website and both of them were far from how they were described on their website. The colour and fabric are not even close to how they have shown online.

Morever, when I called them to get a resolution and request for the goods to be taken back, they harassed me by asking unnecessary questions like describe the quality of fabric, describe the difference of color etc. They literally hasraased me mentaaly and said there is no way they can refund the money unless I e-mail the pictures to them I kept requesting for an alternative as I do not have the means and resources for e-mailing the pictures but they remained indiffrent to my concern. It's a mental torture to have to deal with a company like them.

Kindly help me get my money back.

Sir/Madam

On 14/03/12 mid-night around 11.30 PM i order/purchased online (www.fashioandyou.com) a mobile handset of HTC CDMA DIAMOND but when i read reviews about this phone from other websites that it phone is SIM less & work only with Reliance CDMA services, i found it was useless for me thats why i cancel the Order within 2 hours of purchase. As per there terms & condition i can cancel the order within 24 hours or before Delevery. I follow the same one & then i registered the complaint with them they assure me that my money will be released/refunded within 48 hours. But till date they did not return my money even i am calling weekly to their customer-care.

But today 02/may/12 after more than 1 month, i got the SMS that your product has been delivered to Sharvan, that is totally FALSE statement. Now i find online status of my order has been changed to Delieved. Please help me out what i can do...............now. This was cheating & this website is totally froud. please be aware to this website.

Sharvan Kumar
Mobile No.[protected]

I have been trying to follow up with your team for an issue for over a month

MY friend was referred by me and has bought some stuff from fnu

Ideally I should have got credit of 1000 points- till date I have not got it and eveyrtime I follow up they claim that name and phone no is not updated- I have sent them not one or twice but thrice the screen shot of the same where everything is updated clearly

Yet I have not got any revert

This is pathetic and everytime I write to them they say they will come back to me.

I am forced to take this to consumer forum for cheating customers- my reference no at fashion and you-Order no- 1527166 [Case:253851]

I had ordered a tunic(women's clothing) on 25.2.2012 order number -1514120. I cancelled the order before 24 hours only to be told by their representative that the item was dispatched. This item was worth Rs 999 which i paid with my store credit.I have given innumerable calls to these guys with no action being taken. My money is lying with them since the last 2 months and i haven't got a refund. I'm wondering what is happening.Its the 27th April today and 2 months n 2 days later,i still haven't got a reply or my money.

The worst customer service and an online fraud.
Regards.
Navneet

Dear sir i had placed an order on Fashion and You on 27-02-12 Order Number :1529456, till date the order has not been delivered. i had made several complaints regarding this via mail but the product is still undelivered. They had responded the mails and given a token no ticket code: 266539. i also called their customer care and got the complaint no : 1580406. I request you to please look into the matter as already 2 months have passed and i have neither not got the product nor the refund.


Thanks and regards
Tushar Vibhute

Hi all,

I have ordered dress worth Rs 2950 from Fashion and you (FNY) site, order no. 1491701, dated 21 Feb 2012.
As on today 25 Apr 2012, I have not received the ordered goods as well as the refund.

I have further drill down the matter, the Aramex parcel no. [protected] given against this order is actually a RTO shipment, which means this shipment is going back to FNY, parcel is dispatched on 2 Mar 2012 and from 06 Mar onwards I am calling FNY team and every time they are responding that they are in process of tracking the shipment. and till 21 Mar I just waited for this shipment since FYN usually take 3-4 weeks to deliver the goods.

But now on 25 Apr 2012, after having a call with the Aramex(Courier), I came to know that this shipment never had my address on this parcel for delivery, this parcel is sent back by some other FNY customer (some Sabeer as told to me by Aramex) and is going back to FNY. and for this parcel also 3 attempts were made at FNY end to deliver but FNY refused to accept this parcel.

So you can see now, I have been waited for a parcel for 8-10 weeks which was never destined to reach me. Till now I have been fooled by FNY team saying that once they received the goods in their warehouse they will refund the amount. that means If they will not accept the shipment they will never have to refund my amount.

This company is big fraud, they will simply pass the time, regardless of the mental tension customer will experienced due to shopping at their site. Beware and don't get fooled by the offers they give on their sites, it all waste.

Please help me getting my refund or let me know if there any legal process to handle this kind of frauds.
Thanks





Thanks

Hi,


My name is Anupama.I have placed a order of one Saree over "FASHION AND YOU" through online.And i have paid the amount also through net banking.It has been a more than a month,i didn't get my order.

I have logged so many cases under fashion and you customer care.But i did not got any response.I didn't even got my money back.
With out sending me any order they have updated the status as "received" in their database.

bellow is the details
[protected]/03/2012 Saree With Unstitched Blouse 1 699.00 [protected] Net Banking Received


I also have the details of paying the cash through net banking.
Please help me in this.


Thanks & Regards

Anupama Mutt
[protected]
Bangalore

Fashion and You Fraud
I have order from fashion and you and they are not deliver my order and they are said me product is not available...

Hi

I ordered an Adidas belt priced 799R.s. from Fashionandyou.com on 24th December 2011, it's been 5 months and I haven't yet received the product.

My Order no :-1233533

I have called the company a multiple times and every time they raise a complain and tell me to wait for a few days more and I never get a call back from them. I did ask for a credit , but the executive there told he won't do the same since the company hasn't receive the product from the Courier Company.

Please help.

Vidit
[protected]@gmail.com

I ordered a Davidoff Cool water on Fashion and you , 125ml EDT . I got it for a deal of 1750 Rs . Product dispatched on 14th of Mar , and dispatched via
Aramex Blr ( most unreliable courier company) which I received on 21st or 22nd March . I was excited to have this perfume again , but to my disappointment and shock this was fake . The bottle itself looks fake and what do i tell about the fragrance?

I tried contacting the support department and had couple of email exchanges with one Mr Sandeep Negi , and it was absolutely waste of time and energy . They want me to prove its a fake product and I provided the same arguments that I have mentioned here . I would recommend anyone and everyone not to endorse the products of Fashion And YOu ,as they are cheating their own regular customers . There is no standard of service as evident by numerous online complaints . I wish I had made the decision of buying this from a shopping mall and would have been dearer by a couple of 100's more , at least would have got a genuine product . Here Fashion and You has washed it hands off giving absolutely no reason whatsoever .

BEWARE of FASHION and YOU and STAY AWAY !

Dear sir,

I had ordered a garment on thursday 15th march from their website. It said it is an express delivery to be shipped in next 24 hrs. I received the dispatch details with tracking id which is still invalid. The delivery has not happened. I have sent complaint mails but every time they ask for 72 hours. Its almost 18 days. I requested for cancellation but they refused saying it is being dispatched through blue dart hence cannot be dispatched. When i asked for proof of dispatch, they do not have any. this is harrassment as i have already paid the amount and more harassment as it was a gift for my niece whose birthday is also long gone. The website seems to be playing with the consumers mindset and ate totally NOT customer friendly. please look into the matter for cancellation and refund of my order. Aslo, i use blue dart professionaly and i am sure they do not take such s long time to deliver to any state capital.

regards,
Shilpa

I order 3 tshirts from fashion and you. Since the site mentioned that it will take around 21 days to recieve the items, i order almost 45 days in advance of my travel.
When i got an sms with the courier tracking number i was shocked to see that the courier details showed the address of delhi.

I called at fashion and you customer care several times and everytime they told me to wait for 48 hours.

They were just not able to help by cancelling the order and resending the items again. There systems were down most of the times and customer care executives were told just to say that we can't help at the moment, the logisitic team is looking and wait for 48 hours.

After getting frustrated i asked them to cancel my order. Even that process took quite a while and my money was refunded almost 3 months after the ordered date.

I ordered a Tricaon dinner Set on 2nd Feb,2012. I got the delivery in 6 days. I started using the new dinner set from 20th Feb. Not even a month completed one of the small bowl made of steel cracked. I was amazed to see how can a steel utensil crack since I have other utensils absolutely fine from last 15 years.
When I called the customer service they said the items can only be returned in 3 days of the delivery. I told them if the item has broken after 1 month of delivery it is not my fault. Had it been Glass or plastic I would have never complained. But it is suppose to be steel which I believe it is not and that is why it broke.

They should atleast give guarantee if I am spending 4000 bucks.

Please help.
Regards,
Gitika

Fashion and You....NEITHER FASHION NOR YOU..I think this is the right name I must suggest them to use for their web site. I am so frustrated with their pathetic service and victim of the same for past one month.
I booked a shipment (Order # 1507249)as a surprise gift for my friend’s daughter. Even after mentioning his name clearly on the shipment address, they send the product with my name which was returned by the my friend’s mother as she was not aware of my name and thought it is for someone else. When I got to know about it I called up FNY to arrange the re-dispatch it by the courier company, in reply they ask me to call Blue dart customer service to arrange it by my own. Blue Dart advised that they receive no notification from FNY and as they are the shipper and no notification is available from their side they refuse to resend the consignment to the address again but resend it back to FNY on 28 Feb 2012.
Since then I am following up with FNY and exchanged almost 35 mails to either cancel the request and refund my amount or send the shipment on priority but every time when I drop them mail, in reply (auto reply) is just receive 48 hrs to reply my query. Whenever they reply it was just that they are following up with their so called return team to dispatch the order again. I don’t understand how far their return team is situated that they are unable to arrange proper feedback from them. May be they are situated at Antarctica that’s why they are taking that much time to get their reply but I must appreciate Blue dart, they manage to deliver the shipment back from Noida to Antarctica in just 1 day.
Last mail I receive from them on 21 Mar 2012 and now they are saying that the shipment was resent on 16 Feb but they are waiting for the shipment reference from their return teams. So far product is not delivered and AWB reference is not updated on their site. I have started using other online websites like Jabong, Yebhi or Flipkart but for the COD only at least my money is safe. I suggest all online shopping users to switch to the websites providing COD facilities. At least you need not to bother about your money in such cases.

my number :[protected] iam getting lots of irritation with this Fashionandyou earlier i have been posted one Complaint about this please respond for me..and unsubscribe my mobile from Td-Fny [protected]

I am regular buyer from this site and always appreciated good products and services and have shared the same with my friends and colleagues, but this time I was shocked to see my order which was delivered on 3.7.12. I have ordered a saree on 27/Feb/2012 , and received the confirmatory mail for the same. BUT what I have received was totally different from the saree what I have ordered. This is totally unacceptable and intolerable. I have to made several calls to their customer service dept to tell them what exactly has happened and I am not satisfied from their revert. They have asked me send pictures I have done the same. Then they asked me to return the product to them and they will refund me after receiving the product. I have returned the parcel, and intimated them after getting confirmation of the delivery from the courier services. I asked them to confirm whether they have received the returned parcel or not but on that, beside acknowledging the fact , they wants me give again the details of the complainant. They are mentally harassing a consumer. It such a pain to buy from them. i also had some issues like that earlier also but this time they have crossed the limits. I have seen the convenience of online shopping that is why I have ordered the product but they have made it worse for me. It is not a matter of Rs 100 - 200, I have paid Rs 4499/-. Now neither I am having the product nor the money.

I THINK FNU DOESN’T TAKE CUSTOMER COMPLAINTS SERIOUSLY AT ALL, even from their loyal customers. If you try and solve one, there’s yet another one around the corner. Really I’ve never seen such UN-PROFESSIONAL SERVICE from any shopping website.
Last time it was a wrong order n this time it’s a glitch in their system for which I had to pay extra cash on COD. I however want FNU to reimburse the extra amount to me. And I do not want a Voucher Credited to my FNU account; I just want it in CASH, So that I do not place any more orders from FNU again and end the relationship with them.
This is about the order no. 694122, I had availed a Discount Voucher called “WE ARE SORRY voucher” which was credited in my account for some fault in my previous order. Shockingly somehow the Voucher wasn’t deducted from their end and when the product arrived today just about an hour ago I had to pay Rs. 415 instead of Rs. 165. When I did call FNU the customer service representative MR. SHIV asked me not to pay, which is not a solution I cannot create a scene in front of my house for a mistake from FNU’s end.
The invoice on the product clearly said COD Rs.165.00 whereas the BLUEDART Airway bill/Instruction with the Delivery personnel clearly showed a different amount being Rs.415.
When I did say this to the CUSTOMER SERVICE REP MR. SHIV he told me that there was a glitch in the system and the voucher amount wasn’t updated and so the invoice sent to BLUEDART showed Rs. 415 instead of Rs. 165. The only solution that he could come with was to push the unredeemed voucher back into my account, FOR WHICH I HAVE TO PAY EXTRA ON SHIPPING TO REDEEM IT, HOW IS IT A BENEFIT TO ME AT ALL??
NOW WHY THE HELL DO I HAVE TO PAY FOR ALL THE MISTAKES FNU DOES? Isn’t it your responsibility to take care of such silly errors in the first hand? Second of all I DO NOT WANT ANOTHER VOUCHER AS IT WOULD MAKE ME SPEND AGAIN ON FNU AND THERE WILL BE ROOM FOR MORE ERRORS FROM FNU WHICH IS ABSOLUTELY MADDENING TO HANDLE. So let’s just solve this issue by PAYING ME THE EXTRA AMOUNT THAT I PAID TOWARDS THE COD! I seriously do not want to buy from you guys anymore and want to end my relationship with you even after being a LOYAL customer for about a year now!
FNU IS TRAUMATISING ITS CUSTOMERS, WE SHOULD GO AHEAD AND SUE FNU FOR ONCE !
==
I THINK FNU DOESN’T TAKE CUSTOMER COMPLAINTS SERIOUSLY AT ALL, even from their loyal customers. If you try and solve one, there’s yet another one around the corner. Really I’ve never seen such UN-PROFESSIONAL SERVICE from any shopping website.
Last time it was a wrong order n this time it’s a glitch in their system for which I had to pay extra cash on COD. I however want FNU to reimburse the extra amount to me. And I do not want a Voucher Credited to my FNU account; I just want it in CASH, So that I do not place any more orders from FNU again and end the relationship with them.
This is about the order no. 694122, I had availed a Discount Voucher called “WE ARE SORRY voucher” which was credited in my account for some fault in my previous order. Shockingly somehow the Voucher wasn’t deducted from their end and when the product arrived today just about an hour ago I had to pay Rs. 415 instead of Rs. 165. When I did call FNU the customer service representative MR. SHIV asked me not to pay, which is not a solution I cannot create a scene in front of my house for a mistake from FNU’s end.
The invoice on the product clearly said COD Rs.165.00 whereas the BLUEDART Airway bill/Instruction with the Delivery personnel clearly showed a different amount being Rs.415.
When I did say this to the CUSTOMER SERVICE REP MR. SHIV he told me that there was a glitch in the system and the voucher amount wasn’t updated and so the invoice sent to BLUEDART showed Rs. 415 instead of Rs. 165. The only solution that he could come with was to push the unredeemed voucher back into my account, FOR WHICH I HAVE TO PAY EXTRA ON SHIPPING TO REDEEM IT, HOW IS IT A BENEFIT TO ME AT ALL??
NOW WHY THE HELL DO I HAVE TO PAY FOR ALL THE MISTAKES FNU DOES? Isn’t it your responsibility to take care of such silly errors in the first hand? Second of all I DO NOT WANT ANOTHER VOUCHER AS IT WOULD MAKE ME SPEND AGAIN ON FNU AND THERE WILL BE ROOM FOR MORE ERRORS FROM FNU WHICH IS ABSOLUTELY MADDENING TO HANDLE. So let’s just solve this issue by PAYING ME THE EXTRA AMOUNT THAT I PAID TOWARDS THE COD! I seriously do not want to buy from you guys anymore and want to end my relationship with you even after being a LOYAL customer for about a year now! I have ordered atleast 65 products until now and brought in more than 20 frens who would have ordered even more... n this is what I get in return!!!
FNU IS TRAUMATISING ITS CUSTOMERS, WE SHOULD GO AHEAD AND SUE FNU FOR ONCE !

THESE WERE THE COMPLAINTS TOWARDS ... FNU AND THEY NEVER SET IT RIGHT ... !!! SUCH A DISGUSTING EXPERIENCE

Order No. Date Product Qty Total Value(incl VAT) TrackingID PaymentMode Status
1554304 02/03/2012 Dhwani Tunic 1 479.00 - Netbanking To be Dispatched/In-Transit

I am a regular online shopping customer, and till now i have been very satisfied with the online services of various sites but the worst experience of my online shopping is the present status of an order placed on fashionandyou.com... i placed an online order on 2 march 2012....and still on 5 march the site has not given any update on the delivery
1.no order confirmation mail was sent on my email id, TILL TODAY(5 MARCH 2012)
2. no tracking id allotted, and today is 5 march , had it been any other site i would have got the delivery itself
3. complaint was lodged on the site" contact us" link by me on 4 march...TO REFUND THE AMOUNT...NO REPLY...
4.WORST SITE FOR ONLINE SHOPPING
5. VERY UNPROFESSIONAL PEOPLE, NO REPLY OF MAILS....
6. I SUPPOSE ITS A FAKE SITE
7. WILL LODGE A COMPLAINT IN CONSUMER COURT TO BAN SUCH SITES....
8. I SUPPOSE WHATEVER IS SHOWN ON SITE IS NOT DIRECTLY SOLD BY THIS SITE, I HAVE ORDERED EARLIER WITH ebaY AND wITH YEBHI.COM I HAVE ALWAYS RECIEVED CONFIRMATION OF THE ORDER AND DELIVERY WITHIN 3 DAYS....BUT THIS SITE IS A FAKE..DONT BUY ANYTHING...YOUR MONEY MAY GET STUCK AS MINE....
VIKAS SAXENA
[protected]