Fashion And You Complaints & Reviews

I don't know about the other products but never order watches from Fashion and You. I burned a hole in my pocket and paid them the money for a fake LAFUMA watch. I receive the watch and on further inspection I find that the chronograph does not work. Its pasted on the dial and it looks like I've purchased it from china market.
When I mail them with my grievance, I'm being called by some other name. Their customer service just SUCKS. Even after writing my name below the complaint these guys called me by some other name.
The mail replied by F&Y does not answer any of my question and they want me to enjoy shopping with them.
When I call them they tell that watch does not have these features and that female whom I was speaking to was rushing to end the conversation. I feel cheated, don't we have a law wherein we can return products purchased via online within some selected period. If anyone knows anything about it please let me know on jesty.[protected]@itimes.com
I don't want some one else to be cheated like me.

Hi,

This is regarding my order number 1417125 for Fila Track Suit which
was shipped on 18th February. But i have not yet received the product,
and today when i checked the status it is showing as received. How
could you change the status to received when i have not received my
product. Who has delivered and where it has been delivered? Did you
checked the ID card of the person to whom it was delivered. I'm very
unhappy with the procedure. I need immediate action on this. I have
already submitted 2 queries regarding the same but never got any
response from your end. Is this the way you treat your customers?
Please reach out to me at the earliest. Your Customer care numbers are
also not working.

Regards

Girindra Nath

This is in reference to the complaint # 1177925 (order details mentioned below) which I have logged a month ago with Fashion and you via online transaction. I have made a full payment of 899.00 via online payment through debit card on 10 Jan’2012. However till now neither the product nor the refund payment was done by them. They are not at all willing to pay my money back.

Several times, I have called them at their customer care # i.e. +[protected], and emailed them at [protected]@fashionandyou.com. But no one is bothered to listen my concern. In fact, in reply they have sent me an invalid POD.

Details of transaction;
Order made by: PINKI ANAND
Date of request/Order : 10/01/2012
Order number : 1308593
Tracking Number : FP021468
Contact number : [protected] , [protected]

i purchased one top from fashionandyou.com on 14th/01/12. my order no. 1324680.
yet its not delivered (26/02/12). I called number times (5-6), they are telling just wait for sumtimes.
even they did nt know how many days.

i asked to return my money, they said we can not cancel your order.

this is the fraud site, don't order any thing from this site. better to shop from other online shopping site, they are giving delivery within a week.

False information was given about a product::
Saree worth Rs 8000 was mentioned as fabric georgette on the website. But in actual i was complete Net.

Support Line never works:
Support line is never working, It gives options to dial 1 for Order and 2 for return, then disconnects.

Product delivery delayed:
Product delivery is delayed for more than 3 weeks and not information is provided on the product tracking/shipment.

Hi Team,

It is to bring to your notice that I have placed order for 2 products online on www.fashionandyou.com on 20th Jan 2012.

Money has been deducted from my bank account for both the products however only one of the products is delivered.

The Fashionandyou team neither returns my money, nor delivering the product. They are not even able to give a date by which I can expect either of money or product.

The order number for which I have an issue is: 1349903. I have lost INR 569+VAT on it.

Request your help in solving this issue.

Thanks & Regards,
Rohini

Hi,

Even fashionandyou starting playing crook, I brought a coupon from their sister concern dealsandyou which gives me 2000 voucher in fny. But right when I started using it, cuz of the site's technical issues it never did allowed me to utilize my coupon, as always I reported this to their support with screenshot and stuff and hav ref no. for the same. time passed and passed. Despite numerous communications the response was very poor and -ve(never expected) and now they say since I didn't place a order with them they say they cant give my voucher back...even their CRM guy says the same.

I request a fair resolution from the company, could you please guide me in achieving the same pls.

Regards,
Krishna
[protected]

Dear Sir,

I had purchased Palio Wrist watch from www.fashionandyou.com vide Order Number - 1007354 dated 29/10/2011 amt - 2499.

The watch was delivered to me and due to defect the same was returned to them which was done after their consent.

Now the site representatives are saying that the box delivered to them was EMPTY .....

I have also received a confirmation from the courier company ( Professional Couriers ) in mail stating that the parcel was delivered as it is and the same mail i have already sent to the website representatives.

Still they are not refunding me the money for the product returned.

Its been almost 2 months now in this matter and have really been harassed alot.

Regards,
Nirmal Kanabar ( [protected]@yahoo.co.uk)

I ordered the nokia bluetooth headset
Order No. Date Product Qty Total Value(incl VAT)
1378098 26/01/2012 Nokia Bluetooth Headphones 1 1,229.00
out of which i paid Rs 829 in cash and rest was the gift coupon.

The company has deliberately delivered the faulty product as the parcel send by the company contains a letter that was from some other customer stating that the product is faulty. This means that the company has send me the product that has been returned by some other customer which is faulty. I paid for the new product not for the second hand hand or the faulty one. When I asked the company to pick up the product back, they are asking me to initiate the action and have given me time of 10 days to return or otherwise they won't take the product back. And also that as per the company policies,my money that I paid in cash, will be returned only in the form of credit points, which means I'll be bonded to make the purchases even if I don't wish to do after such wrong doing by the company.

Please interfere and kindly get it resolved.

Hi, My name is Naeem Shaikh, I am staying in Mumbai. I purchased one Cargo Pant from www.fashionandyou.com (online shopping web site) on 05.01.2012 vide their Order No.1285593. I have paid the amount of Rs.1699/- through netbanking while placing my order. I received my order on 21.1.2012 after 17 days. When I opned the parcel, I shocked and surprise to see the Cargo Pant, which was very dirty and poor quality material pant, used pant. It was totally different as shown on their web site. Also I placed order for 34 size, but I received the pant of 44 size, that is 10 inches bigger. On the same day within a hour, I lodged my complaint and send the photographs of Cargo Pant via email. Next day on 22.1.2012 I received their reply, informing me to sen back the pant in same condition within 10 days. I made the parcel and send back the pant on 23.1.2012 through Professional Coureir at their Gurgaon address vide Receipt No.KUR[protected]. On 25.1.2012 the professional courier has delivered the parcel.
When I informed them (www.fashionandyou.com) that I have sent back the Cargo Pant, which has delivered on 25.1.2012. First they have refused that we do not received any parcel from you at our end and told me to send Proof of delivery. When I sent the Proof of Delivery and other parcel photographs, they inform me that we have forwarded the complaint to our return team and required 3 days to update the status. On 27.1.2012 I received reply from Ms.Shilpi Mathur informed me that she required 3 days to update the status. Now on 1.2.2012 I received reply from Ms.Geetika Mitra repeating same words that required 3 days to update the status.

First of all, how can they sent "used / poor quality / 10 size bigger Cargo Pant.

On the same price Rs.1700/- I can easily buy good quality / branded Cargo Pant in Mumbai.

As per opinion and bad experience www.fashionandyou.com is very bad and fraud web site, please think 100 times before buying any products from them.

I request all the ONLINE SHOPPERS, please do not buy from www.fashionandyou.com. This website is poor on quality of products and poor on service. I have ordered two times and one of my friends has a 3 times bad experience of buying online from www.fashionandyou.com. The product received is never of good quality. I had ordered Fila white leather slippers, which lasted just for 1 month as the leather started pealing off in just 25 days and exactly after 35 days it broke off. A BIG SHAME for FILA TOO. I thought that this can be a one time incident. Then after a month I ordered a shirt, the shirt had loose stitches and had to be restitched, when I complained to their customer care they said that they are helpless.

Respected Sir,
I am Jayanta Loha Chaudhury, became a member of the member based online fashionable article sales company named Fashionandyou (website:: www.fashionandyou.com) from their email invitation method. On 21st Nov 2011, I ordered a pair of golden shoes of price Rs.1099 and paid them with my Maestro debit card and they confirmed they received payment. They were supposed to deliver the article within 30days of payment. Upon inquiry after the specified time, they informed that the order has been cancelled due to unavailability of stock of the product. They told they will refund the sum as early as possible. After an week I found they did not, and I asked them over phone and by email.
They gave me a traction ID CCA11KDBQ323 that was never made. Upon my intimation they asked my account statement from 21st Nov 2011 to 9th Jan 2012 and claimed that the refund has been made. I send them the copies and confirmed them with the doc they asked, that the refund did not reach my account. their payment gateway partner CCavenue did not take any step upon information from my side. My bank branch manager also confirmed that no payment has been deposited into my account, from their side. Three persons named Geetika Mitra, S. Dheena Mary & Suby Mathew conducted the whole email conversation asking the statement and claiming the refund has been made, and I can submit the email conversation as further evidence. I submitted the doc as they asked & the company stopped responding and stopped providing any evidence on their support. In such a situation I seek legal help to solve the case and to put a stop on the grey business the company Fashionandyou is doing. They seems to make fraudulent business over internet. I am attaching my account stament pages as primary evidence.
Please help and take necessary steps,
With regards,
Jayanta

reference no.:1046704 ..m still waiting for refund when it is going to be credited ?
Order Number 1231498..after reading the reviews now m scared whether u r going to refund it or not cuz i have placed so many orders through fashion n u.. trusting this website ..m still awaiting my pending orders n after readings customers reviews m really scared now ..i placed order through 99 labels,yebhi,ngalorignals n flipkart all of these sites have delivered my order well in tym so thats why i trusted fashion n u nd placed prepaid orders :
ORDER NO.:1231331 KAZO Dress
ORDER NO>:1247816 Saree With Unstitched Blouse
ORDERNO>:1247816 Saree With Unstitched Blouse
ORDER NO.:1267786 Printed Dress

m really worried now

I purchased a mobile handset , Blackberry Storm, through this website and the handset has many number of features missing or not working.I bought the phone for Rs.10,000 and ended up Rs.2000 for the repair.

Fashion and you is a fraud company.

I order a reebok bag and adidas slippers for rs 598 which wasn't delivered due to non-avaiblity of products.
But the same products were aviable the very next day of cancelling my order.
And the shipping charges are also high 100 rs.

i have ordered one t shirt from fashion and you and my order number is 1061291 and date of order is 13 Nov 2011.it's written on the site that delivering time is maximum 2-7 days. i have not received any order within the prescribed time limit so i have registered complaints.they told me to wait fro 3 days.
after 3 days i haven't received any information from their side so i have again registered a complaint so they told me to wait for another 3 days.after waiting for another 3 days i have registered one more complaint.but they are not doing anything and they told me that you have to wait till 7 DEC we r going to deliver your t shirt or we are going to give your money back but nothing could be done from their side. so i want to register a complaint against them
i am attaching the snapshot of my order.....
with regards
shresth rastogi
[protected]

This online based company is a complete fraud.

They sell you products which are one or two years old.

They will change their policy of friend voucher anytime as per their convenience.

You pay them COD charges on Total shopping but they will do part shipment and take complete COD charges and delivery charges.

They will never answer your problems, if they answer - they will have only one thing to say - "it is the companies policy"

The products and the brands which are listed on their website are selling only out dated stock ie old stock.

Do shopping at your own risk.

MY ORDER No. is 969278. DATED 20.10.2011 FOR Rs.1078 Miraaya Skirt @ Rs.512.00, Miraaya Tunic @ Rs.512.00 + Rs. 54.00 VAT IN TOTAL OF BOTH THE PRODUCTS, WAS ORDERED AFTER READING ALL THE CONDITIONS OF ORDERING ONLINE ON THE WEBSITE "FASHION AND YOU.COM". WE ALSO VERIFIED THE SAID ORDER AS IT WAS CASH IN DELIVERY ORDER. THEY SAID THE ORDER WILL GET DELIVERED TO US WITHIN THE NEXT 3-4 WEEKS. HOWEVER, IT DID NOT GET DELIVERED FOR ANOTHER MONTH. WHEN WE CALLED THE CUSTOMER CARE TO FOLLOW UP ON 24.11.2011 AS TO WHAT HAPPENED TO THE ORDER, THEY GAVE US COMPLAINT NO. AS transaction reference number for the same is 906108 AND TOLD US IT HASN'T BEEN SHIPPED YET AND WILL BE SHIPPED SOON TO US AND THEY WILL TELL US THE ORDER'S STATUS WITHIN NEXT 2-3 DAYS. TODAY, ON 27.11.2011 WE CALLED THEM BACK, ONLY THEN THEY TOLD US THAT THE ORDER HAS BEEN CANCELLED AS THE PRODUCT IS NOT AVAILABLE WITH THEIR VENDOR. THE WEBSITE FELLOWS DIDN'T TAKE THE PAIN TO INFORM TO US THAT THE ORDER HAD BEEN CANCELLED.
AT THE TIME OF PLACING THE ORDER IT WAS CLEARLY AVAILABLE AS IT WAS COMING IN THE OPTION FOR PURCHASE AND A "SOLD OUT" TAG WASN'T ATTACHED WITH IT ON THE WEBSITE. ONLY THOSE ITEMS THAT ARE AVAILABLE ARE SOLD AND I HAD ORDERED ONLY SUCH PRODUCTS. LATER THE WEBSITE SAID IT IS NOT AVAILABLE AND "WE ARE SORRY WE CANT DELIVER" "WE KNOW ITS BEEN S MISTAKE BUT WE CANT DELIVER AS ITS NOT AVAILABLE"
I REQUEST THE FORUM TO TAKE A STRICT AND EFFECTIVE ACTION AGAINST THE SAID WEBSITE AND GET THEM TO DELIVER WHAT I WANTED. AS I HAD ORDERED IT TO GIFT TO SOMEONE AND THEY TURNED OUT MY HAPPINESS INTO SADNESS AS FOR ONE, I DIDN'T GET THE PRODUCT, TWO, THEY SHOULDN'T HAVE DISPLAYED AS "AVAILABLE" WHAT IS NOT ACTUALLY AVAILABLE WITH THEM.

PLEASE TAKE APPROPRIATE ACTION AND OBLIGE

Two of my orders cancelled by FNY giving reason that the products were out of stock and they could not get inventory from its suppliers. But I saw same products put on sale in the website couple of days later. When I complained about it with the customer care, they gave ‘We are Sorry’ redeemable coupon of Rs.250 in September.
I tried to use this coupon for one of my order but due to some technical issue in website (seem to be happening with only me), I was not able to place the order. Along with the order these credits also got cancelled.
Then after making about 10-15 calls to FNY customer care, they finally placed these credits back in my account on 1st or 2nd of November with expire day for credits is 24th Nov (they always say coupon valid for 1month, but here it’s only 24 days).
I was trying to ordering one item on 21st Nov and when proceed towards payment, there was no option coming up to use my coupon. I tried ordering bigger item even then I didn’t get option to use this Rs.250 credits. I didn’t try until 24th Nov, as i was very busy at work.
On 24th Nov as I knew it’s the last day to use credits, I tried couple of times to use it, same thing again there was no option coming in website to use credits when I proceed to make payment. I thought I try it in the evening, it didn’t work then also.
Next day morning I called the FNY customer care, they told that I should have called them before only and now as coupon has expired they can’t do anything. Customer care people are very rude, one lady she just disconnected my call and other guy he kept telling that he can’t do anything as coupon is expired now……

I bought a coupon of Rs. 500 from Deal and You which allowed me to do a shopping of Rs 2000 on http://www.fashionandyou.com/ with validity date of 31st October. We did the shopping on 23rd October whose order no.was 984525. Bu when the Order was not delivered we called http://www.fashionandyou.com/ on 1st November on number[protected] and registered a complaint whose no. was 168609. Next day we got a mail which stated
" Dear Pooja,
Thank you for contacting us.
We apologize for the fact that we were unable to ship the product (Embroidered Saree) regarding your order no.984525 (Cash on Delivery Order) in time as we did not received merchandise from the brand. We regret to inform you that we are forced to cancel your product.
Therefore, we have credited back the Fashion and You Voucher which was used against the order and a We Are Sorry Voucher for cancellation of the order in your Fashion and You account.
Also, would like to inform you that we were unable to process your order no.984489 (CC Order) as it was an unsuccessful transaction. Please be informed that if in case the amount has been deducted from your account, we request you to send us the screen-shot of bank statement so that we can check and do the needful.
Regards
Deepika Aswal
Team Fashion and You"

We got our money back on 5th November. When we tried to shop another thing on 10th November we came to know that the vouchure has already expired and we have lost our Rs.2000. First of all they were not able to deliver the product which we chose and now vouchure has expired without any otificaton sent by http://www.fashionandyou.com/. This is highly ridiculous. They should have informed us via email that the vouchure will expire on 7th November. We have been cheated by the site. I want to log a complaint regarding this.