Fashion And You Complaints & Reviews

The order id referred to in the complaint is 61228

I have been shopping at fashionandyou.com since a long time and haven’t heard of such a ridiculous complaint. This kind of situation is very unlikely to happen. I am sure there was some mistake with the couriers or something. My shopping experience with fashionandyou.com has been wonderful and after I recommended the site to my friends, they have also joined the site and are really happy with the service. I think you should not turn your back on a good shopping opportunity just because of one bad experience. Give them one more try and I am sure they wont let you down. Happy shopping!

@Aliya_M: You can yourself search this website for all the complaints lodged against FashionAndYou. I am sure 100s of customers like me are not posting their complaints just for the sake of fun!

Have you ever thought why this company doesn't even reveal its office address on its website? All genuine online stores in India today reveal all possible contact information and even have online chat facitlity to hear to the customer's grievances.

Dear @bdatta1981,

Apologies for the inconvenience caused. Regarding your order no. 61228, we have activated store credit for the same in your fashionandyou account. We are really sorry for the hassle you had to go through and hope you will give us another chance to serve you better in the future.

Thanks and Regards,
FashionandYou Support

Thanks FashionandYou Support for replying so so "early" to my complaint. To let rest of the world know, here is what happened after I got the store credit from them:

1. I purchased Medivial Serving Dish (Rs. 825) and Time To Express Love Clock (Rs. 843) using the store credit and also paid Rs 100 for the shipping charges.

2. The product was shipped in time by FashionAndYou and to be utter surprise and shock, I only found the "Time To Express Love Clock" product in the parcel. There was not even a single communication from this company mentioning that they had send only 1 product. They had charged shipping charges for both the products in the order together!

3. Again the same sequence of customer harassment followed. For 1 month I kept calling and writing to them to get the money credit for product not shipped by them. At last, they only credited the product price of Rs 825 only to my account. However, They did not credit me the shipping charges for the unshipped item. :(

4. Next I used the store credit to order two items and again had to pay Rs 100 as shipping charges. It looked as if they had invented the new tactics of not shipping the items and then earning the profit from the shipping charges taken from the customer.

5. After all the tension and hassle, I finally received the two items and then vowed that I WILL NEVER EVER SHOP FROM FASHIONANDYOU.COM AGAIN.

I have kept my promise till date :) I HATE FASHIONANDYOU.COM

All those of you who have been cheated in the past by this crazy website, Please write an email complaint to gurgaon commissioner of police. Please encourage everyone whom you know who have been cheated to do the same. More the complaints, its better for the victims to recoup the money. Also raise an fraud alert with your bank and CCavenues is facilitating this scam and helping loot innocent customers. Write a complaint to them as well. Fashionandyou.com seems to be ripping off thousands of innocent customers. There are numerous complaints all over google and facebook.I m a victim too.

same has been my experience..I don't understand why the government doesn't take any action agains such fraudsters..they are playing with people's hard-earned money..

If it says -To Be Dispatched', that usually means that the vendor has to dispatch it to the Fashion and You warehouse.

When the items status says- In transit' it means that the item is on its way to your house :-)

Dear Priya,

Apologies for the inconvenience caused. Your order no. 69360 was dispatched from Fashionandyou warehouse, but was undelivered as you were not available at the given address, voucher used against this order was pushed. The voucher you used against this order has been activated on your Fashionadyou account. We hope that you will give us another chance of serving you better in the future.

Thanks and Regards,
FashionanYou

WORST ONLINE SHOPPING EVER AND THE CUSTOMER CARE PEOPLE ARE NOT EFFICIENT ENOUGH. INSPITE OF REQUESTING SO MANY TIMES I STILL HAVENT RECEIVED MY ORDER NO 303953 WHICH IS IN TRANSIT FOR THE PAST ONE MONTH. THE DEPATCHED MODE WAS DONE AS CASH ON DELIVERY WHEREAS I HAD ALREADY PAID FOR THE SAME IMMEDIATELY. EVERYTIME WHEN I CALL I AM TOLD I WILL RECEIVE IT WITHIN 24HRS, 48 HRS, 72 HRS, FOUR WEEKS HAVE GONE BY JUST LIKE THAT BUT SO FAR I HAVE NOT SEEN ANY PROGRESS. WHEN I ASKED TO CANCEL THE ORDER IF THEY UNABLE TO DELIVER IT THEY SAID IT IS NOT POSSIBLE.ANOTHER ORDER 303953 WAS DONE ON 20/03/2011 BUT IT IS YET TO BE DESPATCHED TILL DATE.

NOKMA

Yes absolutely right.

even i am facing same problem, and they are not answering

FashionAndYou.com — duplicate orders and non-delivering

I had ordered a Vishudha Kurta form the website of value 525 (after delivery) which was duplicated four times and I was sent total 5 kurtas same colour same design, for a long time i didn't even know about the duplicate orders as i was not expecting it, when i came to know, i kept calling the customer care wasting my bucks on being hold and there was no response except my time wastage, now they say that i had to complain within 7 days, I am cheated here, i don;t know i it is their technical fault that they can cut cash money from my a/c for an order which i did not place or not, but i really feel cheated on this online shopping in which i had a big faith.

Secondly, they could not deliver a wrist watch ordered by me on the same address where they deliver almost 4 products in a month. The courier company is same and it always comes to my college to deliver the products, but mine was missed always. When I talked Fashion and you about this. first it was said to be seen, later they said that they can not reset the delivery and yet again I am at great emotional loss for not being able to give the gift to my friend on time.

Sagar Sahu

[protected]

Dear Sagar,

Apologies for the inconvenience. You have not mentioned any particular order details in your above complaint and it is not possible for us to check the status of your order. Please provide us with specific order details so we can help you with this issue.

Thanks and Regards,
FashionandYou Support.

Please write an email complaint to gurgaon commissioner of police. These guys seems to be ripping off thousands of innocent customers. There are numerous complaints all over google and facebook.

I got one Lomani perfume from fashionandyou.com at 40% discount.
But at first sight it looks different from the original which I bought from UK.
To my surprise it didnt last more than 2-3 hrs. Later I wasnt able to feel the fragrance at all.

So please don't buy anything from fashionandyou.com. They are cheating people.

Dear Vishal,

Apologies for the inconvenience. As you have not mentioned any specific order details or your fashionandyou Login Id in your above complaint we were unable to identify the issue. Please help us with the order number or your fashionandyou Login Id on email ([protected]@fashionandyou.com) so we can identify and resolve your issue as soon as possible.

Thanks and Regards,
Fashionnadyou Support

F&U is selling fake duplicate adidas, w and other brands products... i ordered 3-4 sleepers ... earlier they used to send real ones but now when the are established in the market dey are selling duplicate products. very bad worst quality... you can see the quality difference by checking the showrooms. do not buy anythin from F&U, also there delivery takes more than a month plus shipping charges uffffff... i have started hating F&U...

F&U is selling fake duplicate adidas, w and other brands products... i ordered 3-4 slippers ... earlier they used to send real ones but now when the are established in the market dey are selling duplicate products. very bad worst quality... you can see the quality difference by checking the showrooms. do not buy anythin from F&U, also there delivery takes more than a month plus shipping charges uffffff... i have started hating F&U...

wrong color product received

Order no.[protected] a part of my orders has been delivered me today its not that product(it was in dark blue color) which i ordered for but received purple one.

I will never recomend F&Y to any of my well wishers and friends and i will let all my friends who have an account with F&Y not to buy anymore products. This is such a useless site i have ever gone through.

Hey shanthi,

I have been shopping on fashionandyou.com for a long time now and my experience has been very satisfactory. I never faced a problem with delivery or the products. Some of my friends also joined F&Y on my recommendation and I never heard from any of them about such problems. I love shopping on fashionandyou.com and enjoy the fabulous deals they offer. I am sure the communication problem is just a temporary technical glitch and will go away. My advise to you is that you shouldn't miss out on a great shopping experience and great deals on fashionandyou.com just because of some small issues.

I guess this Aliya_M is from fashionandyou.com itself, whose work is to write good things and try to consolidate the things in complaints...
You are right... Fashionandyou.com is a fraud company... it never will reply to any of your mail...

Ofcourse Aliya_M is a Bi**** from that Fraud site. I have also lost more than 2K. My order was cancelled but money not refunded. Govt should take action and ban this kind of Fraud sites and arrest the responsible people. Will pray to God that Aliya_M should write his/her next review from jail

Dear Shanthi,

Apologies for the inconvenience. We were unable to track your order using the information you have provided above. Please provide us some specific information (order no. or contact information) about your order so we can resolve your issue.

Thanks and Regards,
FashionandYou Support

Fashinon AND yOU WORST PRODUCT

Jewellery and Saree and clothing i Have ordered i got very bad experince with product quality and their return rules

Suryarama, you reside in Delhi.
In that FNU should limit there job within delhi (cuz they have thr head office in delhi), they cant afford to do business outside. After referring FNU to my friends I feel really feel bad cuz most of them are facing critical issues.

hi,
I had registered my mobile no. in fashion and you. and I am getting message from your site so I don't that message to come in my mobile. So i want to unregister my mobile no from your website. So my mobile no. is [protected] plz do the needfulll

Yes thats true Fashinandyou is doing this for all mobile no. They are sending so many sms and mails that I am frustrated and want to stop all these immediately. I have given so many complains and also done unsubscribe in their website but nothing happens. Only everyday that are giving some automated mails that your complain will be resolved within 72 hours. But that 72 hours has never finished.
Pls do the needful

Fashion and You — Incomplete order and no response from them

I ordered Order No 67422 (which is for Remanika Top and revolving spice containers)

I ordered 2 things 1 remania top and spice container for INR 901/- and got only remanika TOP. Spice conatiner is missing out of it....

2nd I need the number of courier person who deliver your goods at Shalimar Bagh As he took 1901/-(1000/- more) Cash from my mother and is non resposive now
I called Fashion and you several times but no one pics up the phone and the phone goes in loop..... and i have snet emails to them 5 times and the update to but again no response ... pleasehelp me get back my 1000 rupees and spice container too.....

Hi There Everyone,

Myself Arunraj Dhariwal, An Internet Enter-pruner I Myself have been suffering from Some Issues with FNY but still at some stage i beleive that they have been trying real hard to prove this Unique Concept of Retailing High Fashion International brands at very low prices, We step in to big showrooms we buy products at Full prices at most of the times, we are satisfied, here i bought Goods with an total value of Over a Lac of Rupees, i am sure i have saved around 30-40 Thousands as i compared my purchases.

I also referred this to a few friends of mine just because i liked it and of those 8-10 friends its only Me and one Another friend is suffering with some issues with FNY.

At some point if we calculate these sufferings total to Rs. 3-4 K in commercial value but FNY delivered us Worth over 50K so i somehow feel that servicing over 5 million user base and processing more then a lac of Orders in just past 2-3 months itself is not an easy task, its very well possible and expected to face issues as every person is this organization is a human being.

Also here on this complaint Website we see a few not over an hundred complaints for FNY try looking at The Social Website Facebook where you can see a whopping 5 Lac+ people who like FNY. I agree at times individual experiences may differ, but we cant state anyone or judge anyone as Fraud or Cheat without studying everything.

Further this company recently got an Venture Investment from Sequoia Capital, India which is an VC investment company of an value Equal to 8 Million USD (Approx 35 Crore Rupees) Now such big Investments by Giants like Sequoia are not made into Fraudulent and Cheat Companies.

I am not favoring FNY but trust me they are really working hard with issues, further now as company is enjoying this big capital it will surely invest in Expansion as Well as Customer Servicing and Improving things at their end.

Mr. Bahl who is the Chairman of this Company is a Big Visionary who earlier Promoted Big Online Ventures and is Very Instrumental in overall Development of the Company. Same is the Profile of Co-Founder Pearl Uppal.

Myself Raised Over 10-15 Mails for My Order No 57618 Dated 16/09/2010 POKER - Heritage Folding Chess 30X30 Which Trust me Was my Second order Out of Total 20 Orders on This Website. I Received all remaining 19 Orders but not this one, They attempted to Deliver it but it failed, Due to a Software Error at the Company which i believe is there as they have a problem mainly in case if you are keeping Shipping and Billing address diffrent (In case you want to Gift it to someone) there System Swaps the Names of Billing and Shipping Persons and keeps the Address same Eg. Billing is Mr. Arun and Sadar Area as Address in City Nagpur and Shipping is Mr. Rahul in Cantt Area of Varanasi he Will Make MR. Arun, Cantt Area, Varanasi. and Vice Versa, In This case there are problems even to the courier company.

I think company should work on this though i reported this error a few times but i guess it did not reach the right person.

All parcels i receive the have this problems, every single parcel hid the name of the Shipper in place of the name of the Receiver.

Further i have not received the product with respect to above stated order no.yet neither i received my money. May be i get it someday.

Also my Friend got Order No. 57082 Carlton London Shoes, which were mis sized, they asked her to Return the same she did after some mess with their local courier partner (Blue Dart) it was again not easy process to return them, even though she updated all the details of Courier to FNY she is still waiting for Size changed Boots or Refund.

Well if we see to these things closely these are orders which are more then 3-4 months old, as seen from their order number, currently order numbers are somewhere near 145000, and i am not facing any new issues, but yes my old problems are not being solved.

I think they will work on these small issues to overcome this problem, as their company will rise a lot.

BUT FNY SHOULD REALLY INVEST TIME AND MONEY TO IMPROVE CSD (Customer Service Delivery) For A Brighter Future. & I Am Sure This Year The Best Startup Award is Already Reserved of Mr. Bahl & Team FNY.

Best Wishes to Team FNY.

Arunraj Dhariwal

Fashion and you website — No response

2 Orders ( 158501, 167392 ) were booked on 22-Dec-2010 and 27-Dec-2010;
No response for any status updates;

Need to cancel my order; But there is no option to cancel.

DateOrder No.ProductTotal Value (incl VAT & Shipping)TrackingIDStatus
27/12/[protected]WILLS M W APPAREL - Wills - Womens JANICE BEADED TOP1,057.00To be Dispatched
22/12/[protected]CARLTON LONDON - Femme483.[protected] In-Transit

I want to cancel my orders as I am not interested to buy from a website which does not give any update to its customers about the ordered goods.

So True!!

@nikhil_kej: Please provide your email id and the contact no., so that we can unsubscribe you from our daily sales mailer as well as from our daily sales smses. Please write to [protected]@fashionandyou.com

Thanks!
Team Fashion and You.

Fashion and You - CHEATING CUSTOMERS by saying that 40 to 50% discount on samsung phones they are samsung corby and samsung corby plus.i ordered samsung plus and i get that phone from fashion and you for 5049.the actual price is in hyderabad is 5400.if they gave us 50% discount then i have to get that produt nearly 2000.but they cheated me and the customers who ordered the phones.I WANT AN EXPLANATINO FROM THE FASHION AND YOU MEMBERS.BY DOING LIKE THESE HOW I WILL ORDER ANOTHER ORDER .reply me fr this or cal me.ITS AN REALLY CHEATING THE CUSTOMERS BY NOT RESPONDING THE CALLS AND THEY DO NOT GIVE ANY(WORKING PHONE NO'S)BY THIS THEY ARE CHEATING THE CUSTOMERS.ITS REALLY AN FRAUD COMPANY!.

it is truly a cheating company. i received my products in damaged condition and they are not willing to take it back and return the money. i am at a loss of 6000 here because of this. the clothes canot be used, the watch is damaged and the jewelery broken. never ever will i shop here again. and i advise you to think twice before shopping at this site.

ORDER NO:731021, I ORDERED A SAREE BUT THEY R NOT DELIVERING ON TIME, I NEED IT WITH IN 5 DAYS, OTHERWISE I WILL COMPLAIN ABOUT IT, PLZ SEND IT AS SOON AS POSSIBLE.

Fashion and You — No replies to emails, order not received

Hi,

Details of my order
Number - 60430
Product - CARLTON LONDON - CARLTON STEP shoes and STYLE IS ME - Tribal Cuff Bracelet
Date: 20/09/2010
Today's date: 29/10/2010

I have received the bracelet and not the shoes. However, the status on the website shows "In Transit" for both products. You say you will provide with a tracking number, but that is never provided. Why are you not doing what you commit to? At least let the buyer know what is the status of the shipment.

No one would ever buy anything as a gift from your website as nothing is delivered as promised.

I have written to [protected]@fashionandyou.com but no one replies. Please let me know the status or else I need to file a complaint in the consumer forum against your website.

Regards
Vicky

@Vicky: We apologize for the inconvenience caused. We would be refunding your amount to your credit card for the product which you haven't received and also will push back the balanced credit to your shopping account.
We would make sure that the discomfort which you have faced should not be repeated.

Thanks!
Team Fashion and You.

i want to deactivate the subsciption of free messages from fashion and you...plz do me dis favour

Hi There Everyone,

Myself Arunraj Dhariwal, An Internet Enter-pruner, I Agree With Pearl, I Myself have been suffering from Some Issues with FNY but still at some stage i beleive that they have been trying real hard to prove this Unique Concept of Retailing High Fashion International brands at very low prices, We step in to big showrooms we buy products at Full prices at most of the times, we are satisfied, here i bought Goods with an total value of Over a Lac of Rupees, i am sure i have saved around 30-40 Thousands, i also referred this to a few friends of mine just because i liked it and of those 8-10 friends its only Me and one Another friend is suffering with some issues with FNY.

At some point if we calculate these sufferings total to Rs. 3-4 K in commercial value but FNY delivered us Worth over 50K so i somehow feel that servicing over 5 million user base and processing more then a lac of Orders in just past 2-3 months itself is not an easy task, its very well possible and expected to face issues as every person is this organization is a human being.

Further this company recently got an Venture Investment from Sequoia Capital, India which is an VC investment company of an value Equal to 8 Million USD (Approx 35 Crore Rupees) Now such big Investments by Giants like Sequoia are not made into Fraudulent and Cheat Companies.

I am not favoring FNY but trust me they are really working hard with issues, further now as company is enjoying this big capital it will surely invest in Expansion as Well as Customer Servicing and Improving things at their end.

Mr. Bahl who is the Chairman of this Company is a Big Visionary who earlier Promoted Big Online Ventures and is Very Instrumental in overall Development of the Company. Same is the Profile of Co-Founder Pearl Uppal.

Myself Raised Over 10-15 Mails for My Order No 57618 Dated 16/09/2010 POKER - Heritage Folding Chess 30X30 Which Trust me Was my Second order Out of Total 20 Orders on This Website. I Received all remaining 19 Orders but not this one, They attempted to Deliver it but it failed, Due to a Software Error at the Company which i believe is there as they have a problem mainly in case if you are keeping Shipping and Billing address diffrent (In case you want to Gift it to someone) there System Swaps the Names of Billing and Shipping Persons and keeps the Address same Eg. Billing is Mr. Arun and Sadar Area as Address in City Nagpur and Shipping is Mr. Rahul in Cantt Area of Varanasi he Will Make MR. Arun, Cantt Area, Varanasi. and Vice Versa, In This case there are problems even to the courier company.

I think company should work on this though i reported this error a few times but i guess it did not reach the right person.

All parcels i receive the have this problems, every single parcel hid the name of the Shipper in place of the name of the Receiver.

Further i have not received the product with respect to above stated order no.yet neither i received my money. May be i get it someday.

Also my Friend got Order No. 57082 Carlton London Shoes, which were mis sized, they asked her to Return the same she did after some mess with their local courier partner (Blue Dart) it was again not easy process to return them, even though she updated all the details of Courier to FNY she is still waiting for Size changed Boots or Refund.

Well if we see to these things closely these are orders which are more then 3-4 months old, as seen from their order number, currently order numbers are somewhere near 145000, and i am not facing any new issues, but yes my old problems are not being solved.

I think they will work on these small issues to overcome this problem, as their company will rise a lot.

Best Wishes to Team FNY.

Arunraj Dhariwal

@Reena: We tried contacting you for your issue but there is not response from your side. We would request you to answer your call. Your order has return to our Order Processing Center as the Courier person attempted to deliver your order but there was no one at your shipping address.
Please confirm if you would like us to re-dispatch your order we would do the same. If you want us to cancel your order then we can also cancel your order 97322 and push back your invite voucher to your shopping account.

Thanks!
Team Fashion and You.

@ Fashion and you team, thank you for standard answer.Can you tell me when you guys tried reaching me???Below is the emails written to you with no response. Also do push back the invite voucher to my shopping cart and i wish to cancel the order.


• RE: Order Num : 97322 (LTK[protected]X)‏
To see messages related to this one, group messages by conversation.

[protected]
Reply ▼




Reena Sharma
To [protected]@fashionandyou.com
Any Update?????

________________________________________
From: [protected]@hotmail.com
To: [protected]@fashionandyou.com
Subject: RE: Order Num : 97322 (LTK[protected]X)
Date: Mon, 6 Dec 2010 13:20:42 +0530

Hi

I never got any confirmation that the order has been dispatched. Cant i know the status as advised earlier i was not in town untill 1st dec.

Regards,

Reena
________________________________________
From: [protected]@hotmail.com
To: [protected]@fashionandyou.com
Subject: RE: Order Num : 97322 (LTK[protected]X)
Date: Mon, 15 Nov 2010 12:56:27 +0530

Hi,

I am yet to receive an update on this. Can some one please reply?

Regards, .

Reena
________________________________________
From: [protected]@hotmail.com
To: [protected]@fashionandyou.com
Subject: RE: Order Num : 97322 (LTK[protected]X)
Date: Tue, 9 Nov 2010 12:32:37 +0530

Hi

I really undersatnd the process, how ever i am notifying you well in advance as the order is - CASH ON DELIVERY and i would not be availabe in town from 19th onwards(Mistake in my first email).

Please do consider this situation and process the product request as early as possible once you receive the stock.

Thanks
Reena
> From: [protected]@fashionandyou.com
> To: [protected]@hotmail.com
> Subject: RE: Order Num : 97322 (LTK[protected]X)
> Date: Mon, 8 Nov 2010 09:19:25 -0500
>
>
> Reference number: LTK[protected]X Please use this ticket number in any correspondence with us.
> Subject: Order Num : 97322
>
> Dear Customer,
>
> Thank you for contacting us.
>
> Your order <97322> is confirmed and is in process. As you understand, 2 to 3 weeks after the end of each sale, we receive the supplier’s merchandise in our Order Processing Center. Then we prepare your order and ship it.
>
> We are currently waiting for the brand to send your purchase to us and the order will be shipped as soon as we receive the merchandise and is through with the quality check.
>
> We will send you an email once the order is out for delivery.
>
> Please feel free to contact us if you have any additional questions.
>
> Sincerely,
>
> Rishi

>[protected]Original Message[protected]
>
> From:
>
> Reena Sharma < [protected]@hotmail.com >
>
> Subject:
>
> Order Num : 97322

> Hi,

> Please let me know when this would be dispathced as i would be in town after 19th November till 1st dec.

> I want to collect it before 18th Nov.



I was tired of calling the number which was never answered and emails which were never replied.

Hope to see the credit as early as possible.

Thanks,

Reena

Still waiting for your response FNY???? Its been 6 days now...

i want to deactivate the subsciption of free messages from fashion and you...plz do me dis favour

FashionAndYou — voucher pushback issue

I have placed two orders with fashion and you with order no.
634259-at the name of vinay sardana.
634242 at the name of prateek choudhary.

I have used invite friend voucher of rs. 1500 each in both the orders. and the order got cancelled because of PNA.

and they push back 1 coupon of rs. 1500 and 1 of rs. 1000 for the same.

where is my other 1500 rs. coupon?

Dear Vinayak,

Apologies for the inconvenience caused. Regarding your order no 634259 and 634242, we have refunded your voucher which is now reflected in your fashionandyou account. We duly apologize for the mishap and hope you will give us another chance of serving you better in future.

Thanks and Regards,
FashionandYou Support.

You have refunded me 2 voucher one of rs. 1000 and one of rs. 1500.
but i have used both coupones of 1500.
push back my 1500 rs. coupon.

Hi,

This is regarding my order number 1417125 for Fila Track Suit which
was shipped on 18th February. But i have not yet received the product,
and today when i checked the status it is showing as received. How
could you change the status to received when i have not received my
product. Who has delivered and where it has been delivered? Did you
checked the ID card of the person to whom it was delivered. I'm very
unhappy with the procedure. I need immediate action on this. I have
already submitted 2 queries regarding the same but never got any
response from your end. Is this the way you treat your customers?
Please reach out to me at the earliest. Your Customer care numbers are
also not working.

Regards

Girindra Nath

@Debolina: We are arranging a return pick-up for both your orders. The pick-up will be arranged in next 72 working hours. Once we will receive your parcel at our warehouse we will proceed with the replacement process or will refund the entire amount paid by you.

Thanks!
Team Fashion and You.

Hi There Everyone,

Myself Arunraj Dhariwal, An Internet Enter-pruner I Myself have been suffering from Some Issues with FNY but still at some stage i beleive that they have been trying real hard to prove this Unique Concept of Retailing High Fashion International brands at very low prices, We step in to big showrooms we buy products at Full prices at most of the times, we are satisfied, here i bought Goods with an total value of Over a Lac of Rupees, i am sure i have saved around 30-40 Thousands as i compared my purchases.

I also referred this to a few friends of mine just because i liked it and of those 8-10 friends its only Me and one Another friend is suffering with some issues with FNY.

At some point if we calculate these sufferings total to Rs. 3-4 K in commercial value but FNY delivered us Worth over 50K so i somehow feel that servicing over 5 million user base and processing more then a lac of Orders in just past 2-3 months itself is not an easy task, its very well possible and expected to face issues as every person is this organization is a human being.

Further this company recently got an Venture Investment from Sequoia Capital, India which is an VC investment company of an value Equal to 8 Million USD (Approx 35 Crore Rupees) Now such big Investments by Giants like Sequoia are not made into Fraudulent and Cheat Companies.

I am not favoring FNY but trust me they are really working hard with issues, further now as company is enjoying this big capital it will surely invest in Expansion as Well as Customer Servicing and Improving things at their end.

Mr. Bahl who is the Chairman of this Company is a Big Visionary who earlier Promoted Big Online Ventures and is Very Instrumental in overall Development of the Company. Same is the Profile of Co-Founder Pearl Uppal.

Myself Raised Over 10-15 Mails for My Order No 57618 Dated 16/09/2010 POKER - Heritage Folding Chess 30X30 Which Trust me Was my Second order Out of Total 20 Orders on This Website. I Received all remaining 19 Orders but not this one, They attempted to Deliver it but it failed, Due to a Software Error at the Company which i believe is there as they have a problem mainly in case if you are keeping Shipping and Billing address diffrent (In case you want to Gift it to someone) there System Swaps the Names of Billing and Shipping Persons and keeps the Address same Eg. Billing is Mr. Arun and Sadar Area as Address in City Nagpur and Shipping is Mr. Rahul in Cantt Area of Varanasi he Will Make MR. Arun, Cantt Area, Varanasi. and Vice Versa, In This case there are problems even to the courier company.

I think company should work on this though i reported this error a few times but i guess it did not reach the right person.

All parcels i receive the have this problems, every single parcel hid the name of the Shipper in place of the name of the Receiver.

Further i have not received the product with respect to above stated order no.yet neither i received my money. May be i get it someday.

Also my Friend got Order No. 57082 Carlton London Shoes, which were mis sized, they asked her to Return the same she did after some mess with their local courier partner (Blue Dart) it was again not easy process to return them, even though she updated all the details of Courier to FNY she is still waiting for Size changed Boots or Refund.

Well if we see to these things closely these are orders which are more then 3-4 months old, as seen from their order number, currently order numbers are somewhere near 145000, and i am not facing any new issues, but yes my old problems are not being solved.

I think they will work on these small issues to overcome this problem, as their company will rise a lot.

Best Wishes to Team FNY.

Arunraj Dhariwal

BEWARE!!! WARNING
All potential customers of Fashion & You, be careful while you purchase any product from this site. Their products are shipped without its original packing.
Moreover their customer care executives are extremely rude and dont even know their manager's name and never reveal their office address.
They ship their products through a shady courier company called Pancity Courier that does not have a contact number, no tracking id and you are left to guess when your order will reach you, if reach you at all.
They do not believe in any escalation mechanism for customers. Lets start a movement of weeding out this type of shady e commerce sites and block them permanently by moving legal authorities.

its a fraud online set up

please boycott this site

The post by Arunraj Dhariwal sounds like by FNU itself. Who has got so much time to post such big post? That too in each and every Issue posted here...

Fashion and you has a very indifferent attitude towards loyal customers. it doesn't matter if it's the customer service associates on the phone or their managers. Me and my friends have had very bad experiences with them.

I never thought that shopping could cause such irritability and frustration, though fashion and you are very good at pissing off people, being rude to them and eventually going about their business as if nothing has happened.

In my case, fashionandyou screwed up my order on 3 different occasions.

1) I bought a swatch watch, apparently they do quality checks on these products before despatching them to customers. The watch wasn't working when i received it. It took me close to 2 months to receive a refund cheque, that was drawn incorrectly; inspite of me writing into them and calling them to tell them the exact name in which the cheque should be raised.

A cheque that should've reached in 3 working days as per their "policy" took countless telephone calls from my side because they didn't know where the cheque was?


2) I bought some tshirts from them, they very nicely sent me the wrong sizes. I called up and spoke to an associate who confirmed that a pickup will be arranged, i never heard from them. I let that go too.

3) I placed an order for ice watches worth 16, 000. when i realised that the sizes were smaller than what i usually wear, i called them to cancel the order and re-order the right sizes; the associate told me he can't cancel the order though i can refuse to accept it when it is delivered to me. I agreed. In the meantime, i placed another order for the right size and got that delivered.

When I opened the first package, they'd sent me the small size watch with the invoice charging me for the bigger watch.

When I called them to inform them instead of being apologetic and retaining my custom; they very cooly advise me that their policies have changed and that I should courier the package to them.

Kare koi aur bhare koi!

After countless conversations with them, they eventually agreed to pick up the package and one of their managers assured me that he will look into it personally though for a refund of the money I should send an affidavit to them.

The nail in the coffin, i receive an email from them; not from the manager who spoke with me but from one of his associates informing me that they've tried their best though they can't process a refund without me sending them an affidavit on stamp paper.

People don't know how to talk with people or treat them. We all make mistakes, though how you resolve those mistakes eventually makes the difference.

It's not just a matter of money; it's a matter of how people treat you.

It's time we stand for our rights as consumers and not let them get away with it as

I'm certain there are many others who've had similar experiences.

I'm considering a legal course of action against them.

Regards
Raj

Why I Hate Fashionandyou

Fashion and you has a very indifferent attitude towards loyal customers. Their associates and managers are rude, as they are ineffecient.

It's time we stand for our rights as consumers, if you've had bad experiences with fashionandyou, please feel free to share your experience on the link provided below.

This will only help strengthen the consumer rights movement against companies & services like fashion and you..

For those who are happy with Fashionandyou, I say be patient;it's only a matter of time before they disappoint you and you experience what I've been through.

http://www.facebook.com/media/set/?set=a.[protected].689388.[protected]&comm...⇄

Kind regards
Raj

I'm also having a bad experience with Fashion and You. Had placed my orders in Nov 2010 (for a perfume) and unfortunately paid by my debit card! They never sent me the perfume for months and after several calls and arguments, THEY cancelled this order because they did not have the perfume!!! Its been 9 months now and I'm still waiting for them to refund the amount to me... and this has happened with TWO of my orders... so its not a one off case!
The customer service associate says only one thing to me each time I call - "We're sorry for the inconvenience caused; we have forwarded your request to the refund department" !!! Don't know what to do ... its so upsetting!

Dear pujisharma,

Apologies for the inconvenience caused. Please provide us with your order no. or contact details, so that we can get in touch with you with regards to this issue.

Thanks and Regards,
FashionandYou Support.

Dear Debolina,

Apologies for the inconvenience caused. As per our records, refunds have been processed for both the orders you have mentioned in the complaint (order no. 112148 CC refund worth Rs. 1099/- order no. 112402 CC refund worth Rs. 997 was processed on 27th Dec 2010). We hope you will give us another chance to serve you better in the future.

Thanks and Regards,
FashionandYou Support.

@Swati: We have already dispatched the cheque for your order 80065 and has been delivered to you too.

We apologize for the inconvenience caused.

Thanks!
Team Fashion and You.

Hi There Everyone,

Myself Arunraj Dhariwal, An Internet Enter-pruner I Myself have been suffering from Some Issues with FNY but still at some stage i beleive that they have been trying real hard to prove this Unique Concept of Retailing High Fashion International brands at very low prices, We step in to big showrooms we buy products at Full prices at most of the times, we are satisfied, here i bought Goods with an total value of Over a Lac of Rupees, i am sure i have saved around 30-40 Thousands as i compared my purchases.

I also referred this to a few friends of mine just because i liked it and of those 8-10 friends its only Me and one Another friend is suffering with some issues with FNY.

At some point if we calculate these sufferings total to Rs. 3-4 K in commercial value but FNY delivered us Worth over 50K so i somehow feel that servicing over 5 million user base and processing more then a lac of Orders in just past 2-3 months itself is not an easy task, its very well possible and expected to face issues as every person is this organization is a human being.

Further this company recently got an Venture Investment from Sequoia Capital, India which is an VC investment company of an value Equal to 8 Million USD (Approx 35 Crore Rupees) Now such big Investments by Giants like Sequoia are not made into Fraudulent and Cheat Companies.

I am not favoring FNY but trust me they are really working hard with issues, further now as company is enjoying this big capital it will surely invest in Expansion as Well as Customer Servicing and Improving things at their end.

Mr. Bahl who is the Chairman of this Company is a Big Visionary who earlier Promoted Big Online Ventures and is Very Instrumental in overall Development of the Company. Same is the Profile of Co-Founder Pearl Uppal.

Myself Raised Over 10-15 Mails for My Order No 57618 Dated 16/09/2010 POKER - Heritage Folding Chess 30X30 Which Trust me Was my Second order Out of Total 20 Orders on This Website. I Received all remaining 19 Orders but not this one, They attempted to Deliver it but it failed, Due to a Software Error at the Company which i believe is there as they have a problem mainly in case if you are keeping Shipping and Billing address diffrent (In case you want to Gift it to someone) there System Swaps the Names of Billing and Shipping Persons and keeps the Address same Eg. Billing is Mr. Arun and Sadar Area as Address in City Nagpur and Shipping is Mr. Rahul in Cantt Area of Varanasi he Will Make MR. Arun, Cantt Area, Varanasi. and Vice Versa, In This case there are problems even to the courier company.

I think company should work on this though i reported this error a few times but i guess it did not reach the right person.

All parcels i receive the have this problems, every single parcel hid the name of the Shipper in place of the name of the Receiver.

Further i have not received the product with respect to above stated order no.yet neither i received my money. May be i get it someday.

Also my Friend got Order No. 57082 Carlton London Shoes, which were mis sized, they asked her to Return the same she did after some mess with their local courier partner (Blue Dart) it was again not easy process to return them, even though she updated all the details of Courier to FNY she is still waiting for Size changed Boots or Refund.

Well if we see to these things closely these are orders which are more then 3-4 months old, as seen from their order number, currently order numbers are somewhere near 145000, and i am not facing any new issues, but yes my old problems are not being solved.

I think they will work on these small issues to overcome this problem, as their company will rise a lot.

Best Wishes to Team FNY.

Arunraj Dhariwal

I had ordered a "STYLE AND HOME - 5 PCS COOKWARE SET" (order no. 112804) from fashionandyou.com, they sent me a damaged item. I asked for a return of the full amount which has not been addressed for over a month now. All i get is an automated response with a ticket number LTK[protected]X. Terrible support, terrible service. I'd request all of you to stay away from dealing with this website.

Hey shib4u,
There are more chances of the item getting damaged in the awful delivery system of a local courier company than fashionandyou.com sending you a damaged piece. There is some problem going on with their customer care system which is resulting in the communication gap between the customer care executives and the customers. As soon as the systems are fixed and running, I am sure that the guys at fashionandyou.com will entertain your request and get the item replaced. Till then, Happy shopping!

Seems like Aliya is highly paid to do such marketing here... Usually people come here for complaints go to any other networking sites for your promotions... It wont work here..

Dear Shib4u,

Apologies for the inconvenience. We have pushed a store credit of Rs. 1011/- in your fashionandyou account. We hope you will give us another chance of serving you better in the future.

Thanks and Regards,
FashionandYou Support

I faced the same issue. I ordered two bulgari perfumes from Fashion and you and both of them have absolutely no fragrance. After having used these products before I can say for sure that they dont seem original. My order numbers are 740875 and 771354. When I complained to fashion and you they just refused to acknowledge and refused to do anything about it. After almost an hour on the phone with them they find agreed to test the product and asked me to send it back to them. Now they are saying that if the quality seems fine according to their "test" then they will send it back to me. I am completely disappointed. Lets see what happens

Same here, can you explain the next level how we can take refund of our money. as of now we are helpless.

Regards
Gurpreet Singh
gurpreet.[protected]@idea.adityabirla.com
[protected]@gmail.com

@Mangesh Gaikwad: We apologize for the inconvenience caused. We have already refunded the amount for orders 78016 & 86158.
We have forwarded the request to arrange a return pick-up for your damaged product from order 101479. The pick-up will be arranged in next 72 working hours.
Once we will receive the parcel at our warehouse, we would replace with the fresh stock, in case we fail to replace your product we wuld be refunding the total amount paid by you.

Thanks!
Team Fashion and You.

Useless Site — this site

HELLO EVERYBODY I THINK THIS SITE IS JUST A TIMEPASS ONE. NO ONE ATTENDS YOUR GREVIENCES. THERE ARE JUST NUMEROUS ADDS AND NO SOLUTION. PPL COMMENT ON THE COMPLAINTS WHICH INCREASES THE SITES RATINGS. THATS ALL. ITS BETTER TO AVOID THIS SITE. HOPE ALL O[censored] AGREE WITH ME...

Fashion and You — Non delivery of item

This is with reference to the order (Order No 55103) I placed with you long back. I received a order despatch mail about two months back but have yet to receive the parcel. How can it possibly take this long??
I have been checking the website my account section every few days, but that still says "to be despatched" .

Reference number: LTK[protected]X.


Sugandha

@Sugandha: We apologize for the inconvenience caused. We have taken your issue into consideration, we would be updating you on your order status in next 24 hours.

@fashionandyou: Its been more than 48 hours and nothing has changed.

I HAVE ORDERED 5 ITEMS TILL NOW AND NOT RECEIVED EVEN SINGLE

@Sugandha: Your order was dispatched on 18.11.2010 Via Pancity courier services, hope you have received it. Please do give us feedback on the products.

Thanks!
Team Fashion and You

@Aman Dhillon: We tried contacting you many times but there is no response from your side. We would request you to give us the convenient time to arrange a call back for you.

Thanks!
Team Fashion and You

dear sir plz note my contact no's and these are 24 hrs open u can call any time and u can also reply on my e-mail id that is already with u.
contact no-[protected], [protected]
[protected]@yahoo.co.in

@fny: Ya I got the package 2 days back. I had ordered a Abercrombie & Fitch Tee.
The package however contained a white Hollister Tee without any tags in a Polo's packaging.
I would like to get it exchanged but dont want to wait 3 months for you to send it.

@Aman: We have checked in our databases for your order 86961, the order has been already dispatched on 29th of Nov, the order was received by Mr. Surjit Kaur from Faridkot.
If you have any further query then, please write to [protected]@fashionandyou.com

Thanks!
Team Fashion and You

Hi,

I agree with your concern, the same thing happened to me, they showed few of my ordered products for me in transit with the same long digit which no courier service in india has such a tracing id. I checked with Bluedart with the transaction id. This is such a useless site and i stopPed ordering from F& Y and i am going to recomend my friends who are in my list not to buy anything from F& Y. There contact num has changed and when tried calling the new num, it says pls check the num u dialed. They never reply to mails.

Shanthi

Hi

I have the same experience. Its been more than a month since I've placed an order. I have mailed the email id [protected]@fashionandyou.com a lot of times with my Order No., Transit Id and Ticket No. The only reply I get is the Ticket No. should be used for further communication. But where to communicate? And they have a wrong customer support number on the site which when dialed says 'Please check the number you have dialed'

I am going to create a support group on Facebook spreading the message never to use FashionandYou site again ever.

DH

Please contact me too... i have tried contacting your mentioned customer care number which actualy does not even exist.

THanks & Regards,
Nisha
[protected]

FashionAndYou — Tempting but useless site...

I believe u should change your name from fashion and you to we r sorry to u...coz this is wat u guys are gud at just saying sorry... i[censored] dont have the stuff to sell then why do u show them... in short this site is just to lure people,make them wait for their ordered stuff and at end what we get to hear from u is that sorry but the things u have ordered is out of stock....

your dealings with your suppliers must be pathetic thats why they dont give u your own placed orders...similarly dealing with your clients is also miserable as we get to know that our orders will not be delivered ever as u dont hav them after 6-8 weeks.

in end-"tempting but a useless site,come here to get the worst
I hv written these problems to you and also called cc a lot of time bt everytym i get a call that your problems would be handled
1)Store credits
Against order no 293013
Against order no 292037
we are sorry voucher for 500

2) Return orders
order no264582,288291

3)Pending partial Shipment for order no 306963

4) Tracking Problems regarding following orders
1)order no-244526 tracking id [protected] bluedart
2)order no-255141 tracking id [protected] bluedart
3)order no-337364 tracking id D03197525 dtdc
4)order no-349624 tracking id D03205076 dtdc

5) I was assured that my order no277943,292037 would be sent as prepaid orders as sm of the product were nt available from there side but the courier person asked for the full amount...Nw that is the working of company

6) Last but not the least---Following orders are still left to be dispatched-
244549
255096
277782
277943
277964
286485
297189
299075
306378
306384
319110
319728
337290
337263

Hi,
I forgt my password of my account. My email id is [protected]@yahoo.co.in. Myself Divya Sharma. Plz help me for my password of the account.

Thanks & Regards

Divya Sharma
F -408 gandhi nagar,
Jaipur (Rajasthan)
[protected] (M)

Hi,

Password u sent me is still not valid please help me i want 2 buy stuf[censored]rgently.

Divya Sharma
F -408 gandhi nagar,
Jaipur (Rajasthan)
[protected] (M)

FashionAndYou.com — Non-Delivery of Items

I had bought a pair of expensive shoes from www.fashionandyou.com. The company is associated with Aramex for their courier services. The courier company failed to deliver the parcel and called to apologize. They re-shipped the shoes back to fashionandyou.com. And now they will neither refund my money nor send me my shoes. It's a clear case of looting! Beware consumers from frauds like FASHIONANDYOU.COM.

Dear PS,

We were unable to track your order from the information that you have provided here. Please provide some specific information like complaint no. or contact no., so we can help you resolve this issue as soon as possible.

Thanks and Regards,
FashionandYou Support.

Hi,

Im a regular shopper at fashion and you, i have not faced any problem till now. Ya small problems were there which were solved within the time frame mentioned by them . Infact fashion and you has changed the way we all shop. go ahead and try, you will surely get addictive.

Thanks!
Srishti

Dera Sahil,

Apologies for the inconvenience. Please find below the update for your order status:

order no. 244549: was dispatched on 27th April

order no. 255096: was dispatched on 12 may

order no. 277782: was dispatched on 12th may

order no. 277964: was cancelled due to unavailability of product and invite friends voucher was pushed which was used against this order, we are sorry voucher was also pushed

order no. 286485 : was cancelled due to unavailability of product and invite friends voucher was pushed which was used against this order, we are sorry voucher was also pushed

order no. 297189: was dispatched on 24th April

order no. 299075 : was dispatched on 27th April

order no. 306384 : was cancelled due to unavailability of product and invite friends voucher was pushed which was used against this order, we are sorry voucher was also pushed

order no. 319110: was cancelled due to unavailability of product and invite friends voucher was pushed which was used against this order, we are sorry voucher was also pushed

order no. 319728 : was dispatched on 27th April

order no. 337290 : was dispatched on 27th April

order no. 337263: was dispatched on 13th April

Thanks and Regards,
FashionandYou Support

FashionAndYou.com — non delivery of my item

i purchased one item on 20/07/2011 from fashionand you.com vide order number 627752 for the amount of Rs.1219,but i have not received the same till now.as per the terms and condition they asked for 3-4 weeks to deliver but even after giving complaint they are not responding with the correct revert and nor refunding the amount.complaint no.given by them just for reference is 593131.No body is giving me call in this regard and not contacting personally with proper revert.they are simply sending fake despatch status and standard revert.please do the needful.
regards
aditya kumar
hyderabad
[protected]

Dear Aditya,

Apologies for the inconvenience caused. Regarding your order no. 627752, which was dispatched from our end on 5th August via AFL and was undelivered at the shipping address, we have processed a refund of INR 1219/- against this order. We hope you will give us another chance of serving you better in the future.

Thanks and Regards,
FashionandYou Support.

NOT RECEIVED THE REFUND TILL NOW.

even after 6 days, , i have not received the refund..i came to know from my other friends and relative that this is the main business of fashion and you that they simply take the money and do not refund even after so many followups.this type of online shopping sites should be blocked immediately.Request consumer compaint site to interven in this regard, Any way mam planning to file a case also against the site for the amount and compensation for troubling me, As the item was for the gift pupose and non delivery of items forced me to go through with the social embarasment and gave me mental tension as well.

Please write an email complaint to gurgaon commissioner of police. These guys seems to be ripping off thousands of innocent customers. There are numerous complaints all over google and facebook.

Please write an email complaint to gurgaon commissioner of police. These guys seems to be ripping off thousands of innocent customers. There are numerous complaints all over google and facebook.

Dear Aditya,

Apologies for the inconvenience caused. Regarding your order no.627752, The issue has been resolved. We are really sorry for the hassles you had to go through and hope that you will give us another chance to serve you better in the future. For any further queries you can get in touch with us via email ([protected]@fashionandyou.com) or you can also get in touch with our new Facebook support Tab (https://www.facebook.com/fashionandyou?sk=app_[protected] or our Twitter ID (@helpfny).

Thanks and Regards,
FashionandYou Support

I ordered four sarees out of which three were banarasi sarees, more than one month ago(which i thought of gifting to my mom). While i received the non banarasi saree within two weeks, i hvnt got the other three sarees till date. Finally, after more than five weeks when i checked out my order history, i was shocked to find that all my orders have been cancelled, the reason for which is still unknown to me, thanks to their no response attitude to customer queries. It is sheer irresponsibility and indifference towards their so claimed valued customers on part of fashion and you to cancel orders so nonchalantly without even bothering to inform the concerned customers and citing the reason for the same.I purchase most of my stuff online and i must say fashion and you is the worst online shopping website i have ever come across .With least concern for their customers, they lack the basic entrepreneural as well as behavioural skills.

Hi,

This is in regards to my order # 3144532 with fashion and you, where two product order was placed and i received only one order in which only part of order was shipped but i had paid for both the products, it was informed to [protected]@FASHIONANDYOU.COM on 4 July but till now i have not received my refund o[censored]ndelivered product, this is the worst web site and horrible customer support, fashion and you are cheating customers which is not ethical, if you continue to do this way your web site should be closed. listen i want my money back for undelivered product i will not wait any long now.

Regards
Beena

Hi,

This is in regards to my order # 3261545 and #3263940 with fashion and you, where two product order was placed and i did not receive yet any products, it was informed to [protected]@FASHIONANDYOU.COM on 1 Sep but till now i have not received any response from them, this is the worst web site and horrible customer support, fashion and you are cheating customers which is not ethical, if you continue to do this way your web site should be closed.

Regards,
Priya

@fashion and you - Please update me on the status of my order number - 3469240. I have following up on this for weeks and was given an invalid courier tracking website by your customer service representative. Looking forward to your quick response.

When Will I receive my order

My order no. is 4358303

My oder no. is[protected] and its more than 10 days now. The status still shows shipment not started. I'v shopped from many other websites but fashion and you has disappointed me with such lazy service.

regarding my order[protected]

Regarding order #[protected]. Ordered on 3rd Nov 2014, when I check the status on the website I see that it's shipped through Ecom Express but there is no tracking number for the same. When I tried to contact FashinandYou customer support number it doesn't connect as that number doesn't exists. I mailed to the support email ID [protected]@fashionandyou.com, no response. Please make the delivery of the product ASAP, it's almost 17 days since I placed the order, should not take this long time. Very very disappointing service. I have seen in this thread that people have not received their products ordered for months from you Website, if this happens with me, I will be forced to drag the issue to Consumer Court. Please take necessary corrective actions to avoid this ASAP.

Negative 100 should be your rating...Why don't you guys shutdown this website and sit at home...

order no. is[protected].
I have not received any mail or message from you people..How can I knw whether its shipping or not??

No rating as you guys are not even worth it.

ref no 1599 29/10, amount Rs 4, 139 promised to be refunded from last 1.5 months.
I have been calling and chasing you guys for it and literally begging you for my own money.
Been going in circles, i have literally lost hope now. Ver bad experience. Would never buy anything or recommend you guys to anyone.
Infact i just dont even login anymore to your website.
Jabong and Myntra are way better and ofcourse thats why they are leading now. You guys are full of , promise but dont refund the money,
I was promised free credits too because of the inconvenience which ofcourse i dont think will be given anyways.

Thank you for an awesome memory with you guys. You suck

Regards

My order with Order Number[protected], what is the status...?

[protected]W12/M10...ORDER NO:::[protected]
PLEASE TRACK MY ITEM CANOT FOUND TILNOW
my contact number is
+91 [protected] please say when will my product will comes to me

Dear Ranjith,

Greetings from fashionandyou.com !

We apologize for the inconvenience caused to you. Based on your concern and telephonic conversation, we would like to inform you that the order is already dispatched through Bluedart with AWB:-[protected] . As per updates from courier partner you may expect the delivery of your order in 24-48 hours. We would request you to please wait for some time and the order will be delivered to you.

We once again apologize for the inconvenience caused to you and look forward to serve you better in future.

We appreciate your patience and understanding in this regards.

For any further assistance you can call us at +[protected]:00AM till 9:00PM or email us at [protected]@fashionandyou.com

Best Regards,
Customer support team
www.Fashionandyou.com

@Surender Mohan Mahajan: We apologize for the inconvenience caused. Hope your query is resolved. We have already given you the store credit for the unit price of the product which was returned to our Order Processing Center.
We would make sure that this discomfort is not caused to you in future.

Thanks!
Team Fashion and You.

We aplogize for the inconvenience caused. We have arranged a return pick-up for your order, we would be refunding your entire amount paid by you for your order 47784.

finally atleast my problem got acknowledged by fahion and you.

It's our pleasure to have a customer like you, we would make sure that in your future orders there's no issues.
Happy shopping with us.
- Team Fahsion and You

I had ordered a "STYLE AND HOME - 5 PCS COOKWARE SET" (order no. 112804) from fashionandyou.com, they sent me a damaged item. I asked for a return of the full amount which has not been addressed for over a month now. All i get is an automated response with a ticket number LTK[protected]X. Terrible support, terrible service. I'd request all of you to stay away from dealing with this website.

Dear Shib4u,

Apologies for the inconvenience. We have pushed a store credit of Rs. 1011/- in your fashionandyou account. We hope you will give us another chance of serving you better in the future.

Thanks and Regards,
FashionandYou Support

FashionAndYou — PRODUCT MISSING

i palced an order(533778), in this order i placed 8 tshirts, i got one tshirt at 6 july n other got on 19 july with 7 tshirs invoice n i got 6 tshirts in box then i called the company, , , they said we will solw this prob in 3 days or 72 hours.but tody problum as its, pls help me in this case

Dear Aashu,

Apologies for the inconvenience caused. Regarding your order no. 533778, we have pushed the store credit for the undelivered t-shirts in your fashionandyou account. We hope you will give us another chance to serve you better in the future.

Thanks and Regards,
FashionandYou Support.

@Vinish: We apologize for the inconvenience caused. As you have received part shipment of your order, we have dispatched the rest of the item yesterday vis Blue Dart courier services. You will be receiving your products soon.

Hi,

I placed the order no. 111404 and made the payment through my credit card no. ending with 1007. Transaction ID [protected] for a sum of Rs. 2745/- only.

On Saturday I received a call from the courier agency asking me for cash on delivery for the same. Once I clarified to them that I had already made the payment for the same, they said they would revert back, which they haven't till now.

Please look into this ASAP and revert to me urgently. I have written repeated to the website as well tried to call your call center as well as your head office but no one takes the calls.

In case you cannot make the delivery then please reimburse the payment.

thanks and regards
Noor

On Mon, Nov 29, 2010 at 5:24 PM, Brands <[protected]@fashionandyou.com> wrote:

Dear Noor Enayat,

Thank you for contacting us!

We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day.

To help track your inquiry we have generated a reference number. Your ticket code is LTK[protected]X. Please use this code in any further communication.

sir I shipped my old & used house hold goods, a car and a bike through Spectrum Packways, gurgaon from delhi to burdwan west bengal. i have paid the amount they claimed along with transport insurance. they delivered a part of the items. afew are missing. now they are refusing to attend my call and had not send me the copy of the insurance to claim the missing articles. please help me in this regard. the mobile of Spectrum packways is [protected].
e mail:[protected]@gmail.com
consignment no. 1128 & 1129.

regards BIPLAB.
M [protected]

Zaari — Parcel not reached

This is Karen from Zaari, I suppose to receive one parcel from Kanpur and the LR No. is[protected]
Till now i have made several calls to your office and no trace of where and when we shall receive it.
This parcel is very urgent and it has been delayed by trackon which is very bad. This was despatched 3 days back. I would like to know the status of my parcel right now.

status of LR.No.[protected]

Please provide your order code, so that we can contact you for your issue.

FashionAndYou — defective product shipped and not replaced

I had purchased a Giordano bag frrom Fashionandyou.com for 1600 Rupees. The same bag is available for 700-800 rupees elsewhere
I had received a defective bag and asked Fashionandyou to replace it. Even after requesting them several times they had not bothered to respond.

I want a stern legal action against this company as they seem to be a big time fraud by shipping defective and third grade quality products by luring customers with discounts.

I would suggest all the people not to transact on Fashionandyou as my friends also have faced similar problems with this site. He had also got a defective product and Fashioandyou did not replace it, although they have a replacement policy.

Buying anything on this site is waste of money and time.

i totally agree, please stop purchase from Fashion and you web site, they do not deliver, i have made an order 2 months back & paid the amount immediately but i have not got the product as yet, i have been calling them and a) no one picks the call b) its says line busy after all these stories c) you get hold of a live person, then they very nicely say the product will be delivered at your door step in the next 72 hours, but nothing happens. Another thing about this is they give you a wrong tracking number too, & wont tell you who the courier guy is, & finally they will tell you blue dart is their courier partner but they have given a wrong tracking id, the courier guys are rectifying the error. I dont know how to resolve this, how can somebody be soooooooo mean

Fashionandyou is a big time online fraud in India. The owners should be put behind bars...

I agree with all of you, FNY is big fraud .
http://www.mouthshut.com/review/Fashionandyou.com[protected].html

alas I didnt saw this before placing orders

I agree with you guys, they are fake and fraud company, would request all the users not to buy from them at all.

@ Chirutha: We have checked our databases for your order, and can confirm that there is only one order placed in your name. Your order number is 61656, the shipping and billing address is in the name of Ramesh Raju. There is only one single item placed under this order. The product was dispatched via Blue Dart and the details on the Blue Dart website show that there is no customer with this name at the given address.
As far as your communication with us via email is concerned, your emails are solely regarding the Invite Friends Program and Invite Voucher issues.
If Fashion and You is responsible for any bad experience, we take ownership and refund the full amount paid by the customer.

Fashion And You — Defective Products and Service

I have made two purchases from the above mentioned website. First, it was a shower gel from a brand called H2O(order number: 52590). While the order for the shower gel was placed on Sept 7, 2010, I did not receive it until third week of October, after which I was forced to cancel the order.

Second, was two lighters from a brand called Swiss Military(order number: 63881). The second order for the lighters was placed on September 26, and I received it in the second week of October. The problem was that the order was defective. Both lighters were defective. After reading the terms and conditions for returning the product, I called them immediately, and have been waiting for the defective products to be picked up from my office, returned, and replaced.

I have been frustrated with the service, calling fashionandyou.com on the number mentioned on their website[protected] every single day since I received it on October 15, and I get the same reply every single time. They keep telling me the courier service (Blue Dart) will contact me, and collect the order, and so on. However, its been 10-12 days since I have complained and there has been no action at all. This has gone on to such an extent, that I have canceled the order for the lighters, refusing a replacement, and requesting a credit back on my credit card, but there has been no sign of that either.

Any help will be much appreciated!

i agree totallyyy!!!

these FRAUDS owe me stuff worth 4500bucks!!!

they refuse to answer queries, deliver goods!!!

Fashion and You — NON RECEIPT OF ORDER

I PLACED AN ORDER NO. 67332 ON 1ST OCTOBER, 2010 FOR TWO ITEMS.

ON 26TH OCTOBER, 2010 I RECEIVED AN EMAIL STATING THAT THE ITEMS ORDERED HAVE BEEN DESPATCHED.

ON CHECKING UP WITH THE CUSTOMER CARE, I CAME TO KNOW THAT THE MATERIAL HAS BEEN SENT THROUGH ARAMEX COURIER.

I KEPT ON WAITING AND CHECKING THE INTERNET SITE OF ARAMEX FOR A FEW DAYS BUT NEITHER I RECEIVED THE MATERIAL NOR THE ARAMEX SITE SHOWS ANY STATUS OF AWP NO. [protected].

I HAVE TAKEN UP THE MATTER WITH YOU NO. OF TIMES ON TELEPHONE AND THROUGH EMAILS, BUT NOTHING CONCRET IS THE OUTCOME.

I REQUEST THE CONCERNED OFFICIALS TO LOOK INTO THE MATTER AND GET THE PACKET TRACED AND DELIVERED TO ME WITHOUT ANY FURTHER DELAY.

LOOKING FOR A OUTCOME WITHOUT ANY FURTHER DELAY.

NAMRATA MAHAJAN

@Namrata : We regret the inconvenience caused. We have re-dispatched your order 67332 via Blue Dart on[protected]. You will receive your order at the earliest.

Hi,

I happened to see this site while looking up some other information. To begin with I’m not stepped up by the company to write this. After reading the complaints, I felt the need to step in and share my Fashion & You Shopping experience with you.
I’ve been shopping with Fashionandyou since its inception and I must say that I understand your concerns because at some point even I’ve faced problems, but I didn’t write-them off. The reason being, every company goes through teething problems in the initial years especially, such new concepts, which is just catching on.

I was fortunate to meet the people behind the company at the Lakme Fashion Week and got answers to all the grievances, which made sense. I must let you know, that they are passionate about their work to deliver the right kind of experience to their customers and are in the process to tying up the loose ends, I understood from them that there are a lot of factors (logistics partners, brands they deal with introducing them to on-line channels, etc) which goes into delivering an experiential & organized buying for their customers and they are relentlessly working on it.

I commend their services today, the product visuals match the actual delivered products and if there is any problem they initiate prompt pick up etc.. I know, you would not agree with me at this point, but I would urge all of you to give them an opportunity instead of writing them off. I’m sure the team would address your concerns and put things right for you.

Thanks for reading.

Fashion and You — Non receipt of order, no response.

I have ordered for one watch from fashionandyou.com on 28th Sep. Its almost 2 months now and I have not received my order yet. They don't display any phone number in their site so initially I didn't have any phone number but once after sending lots of mails I received one call from fashion and you. I tried that number 40-50 times but no one picks the calls.They give wrong shipment numbers and name of non existing courier services saying that my order has been dispatched but I have not received any shipment yet.
This is my most disappointing experience in online shopping.

Fashion And You — Different color

I have made a purchase on fashion and you. My order no. 99695. when i recieved my order it contains a yellow color tshirt where i have ordered for the white one. when i sent an email to them they have sent me an acknowledgement saying they will respond to me with in 24 hrs. Even after 48 hrs there is no response from their side. And the supplied items are looking like the second grade items. Please don't buy items at fashion and you.

Fashion And You Online Shopping Portal — Shipment not delivered as yet

I bought a few jeweleries from fashion and you. But they have not delivered the items till now. It is causing a sort of mental trauma in me whether it is going to get delivered or not. I heard that the site is good and can be trusted. But I dont find it a kind of a trustworthy. They are cheating me . Please redress the issue my order number is 129380. Take necessary action against the people involved and the CEO. Let them understand the plight of the customers I am blighting in from of them. Let this issue come in to light and let the people stop buying stuff from these people. THIS IS A FRAUD SITE LADIES AND GENTLEMAN DONT BUY ANYTHING FROM THIS SITE.If you dont feel empathetic against my plight then why should I . Your shopping portal should be banned forever.

Regards
Not a well wisher.

I ordered 2 things 1 remania top and spice container for INR 901/- and got only remanika TOP. Spice conatiner is missing out of it...

2nd I need the number of courier person who deliver your goods at Shalimar Bagh As he took 1901/-(1000/- more) Cash from my mother and is non resposive now.. Please help.
I was supposed to get one remanika top and one revoving spice container... but to my utter surprise I have paid full money INR 901 which was for two thigs and have got only Remanika TOP today... Please look into this and send my spice container, as I have already giving money for this...

any help in this would be highly appreaciated

Fashion and you is a cheat ... i bought Order No 67422

@yashgodbole: We have refunded the amount for both the orders. Please check with your BANK for the same.
We would make sure that this discomfort is not caused to you again

Hi There Everyone,

Myself Arunraj Dhariwal, An Internet Enter-pruner, I Agree With Pearl, I Myself have been suffering from Some Issues with FNY but still at some stage i beleive that they have been trying real hard to prove this Unique Concept of Retailing High Fashion International brands at very low prices, We step in to big showrooms we buy products at Full prices at most of the times, we are satisfied, here i bought Goods with an total value of Over a Lac of Rupees, i am sure i have saved around 30-40 Thousands, i also referred this to a few friends of mine just because i liked it and of those 8-10 friends its only Me and one Another friend is suffering with some issues with FNY.

At some point if we calculate these sufferings total to Rs. 3-4 K in commercial value but FNY delivered us Worth over 50K so i somehow feel that servicing over 5 million user base and processing more then a lac of Orders in just past 2-3 months itself is not an easy task, its very well possible and expected to face issues as every person is this organization is a human being.

Further this company recently got an Venture Investment from Sequoia Capital, India which is an VC investment company of an value Equal to 8 Million USD (Approx 35 Crore Rupees) Now such big Investments by Giants like Sequoia are not made into Fraudulent and Cheat Companies.

I am not favoring FNY but trust me they are really working hard with issues, further now as company is enjoying this big capital it will surely invest in Expansion as Well as Customer Servicing and Improving things at their end.

Mr. Bahl who is the Chairman of this Company is a Big Visionary who earlier Promoted Big Online Ventures and is Very Instrumental in overall Development of the Company. Same is the Profile of Co-Founder Pearl Uppal.

Myself Raised Over 10-15 Mails for My Order No 57618 Dated 16/09/2010 POKER - Heritage Folding Chess 30X30 Which Trust me Was my Second order Out of Total 20 Orders on This Website. I Received all remaining 19 Orders but not this one, They attempted to Deliver it but it failed, Due to a Software Error at the Company which i believe is there as they have a problem mainly in case if you are keeping Shipping and Billing address diffrent (In case you want to Gift it to someone) there System Swaps the Names of Billing and Shipping Persons and keeps the Address same Eg. Billing is Mr. Arun and Sadar Area as Address in City Nagpur and Shipping is Mr. Rahul in Cantt Area of Varanasi he Will Make MR. Arun, Cantt Area, Varanasi. and Vice Versa, In This case there are problems even to the courier company.

I think company should work on this though i reported this error a few times but i guess it did not reach the right person.

All parcels i receive the have this problems, every single parcel hid the name of the Shipper in place of the name of the Receiver.

Further i have not received the product with respect to above stated order no.yet neither i received my money. May be i get it someday.

Also my Friend got Order No. 57082 Carlton London Shoes, which were mis sized, they asked her to Return the same she did after some mess with their local courier partner (Blue Dart) it was again not easy process to return them, even though she updated all the details of Courier to FNY she is still waiting for Size changed Boots or Refund.

Well if we see to these things closely these are orders which are more then 3-4 months old, as seen from their order number, currently order numbers are somewhere near 145000, and i am not facing any new issues, but yes my old problems are not being solved.

I think they will work on these small issues to overcome this problem, as their company will rise a lot.

Best Wishes to Team FNY.

Arunraj Dhariwal

Hi There Everyone,

Myself Arunraj Dhariwal, An Internet Enter-pruner I Myself have been suffering from Some Issues with FNY but still at some stage i beleive that they have been trying real hard to prove this Unique Concept of Retailing High Fashion International brands at very low prices, We step in to big showrooms we buy products at Full prices at most of the times, we are satisfied, here i bought Goods with an total value of Over a Lac of Rupees, i am sure i have saved around 30-40 Thousands as i compared my purchases.

I also referred this to a few friends of mine just because i liked it and of those 8-10 friends its only Me and one Another friend is suffering with some issues with FNY.

At some point if we calculate these sufferings total to Rs. 3-4 K in commercial value but FNY delivered us Worth over 50K so i somehow feel that servicing over 5 million user base and processing more then a lac of Orders in just past 2-3 months itself is not an easy task, its very well possible and expected to face issues as every person is this organization is a human being.

Also here on this complaint Website we see a few not over an hundred complaints for FNY try looking at The Social Website Facebook where you can see a whopping 5 Lac+ people who like FNY. I agree at times individual experiences may differ, but we cant state anyone or judge anyone as Fraud or Cheat without studying everything.

Further this company recently got an Venture Investment from Sequoia Capital, India which is an VC investment company of an value Equal to 8 Million USD (Approx 35 Crore Rupees) Now such big Investments by Giants like Sequoia are not made into Fraudulent and Cheat Companies.

I am not favoring FNY but trust me they are really working hard with issues, further now as company is enjoying this big capital it will surely invest in Expansion as Well as Customer Servicing and Improving things at their end.

Mr. Bahl who is the Chairman of this Company is a Big Visionary who earlier Promoted Big Online Ventures and is Very Instrumental in overall Development of the Company. Same is the Profile of Co-Founder Pearl Uppal.

Myself Raised Over 10-15 Mails for My Order No 57618 Dated 16/09/2010 POKER - Heritage Folding Chess 30X30 Which Trust me Was my Second order Out of Total 20 Orders on This Website. I Received all remaining 19 Orders but not this one, They attempted to Deliver it but it failed, Due to a Software Error at the Company which i believe is there as they have a problem mainly in case if you are keeping Shipping and Billing address diffrent (In case you want to Gift it to someone) there System Swaps the Names of Billing and Shipping Persons and keeps the Address same Eg. Billing is Mr. Arun and Sadar Area as Address in City Nagpur and Shipping is Mr. Rahul in Cantt Area of Varanasi he Will Make MR. Arun, Cantt Area, Varanasi. and Vice Versa, In This case there are problems even to the courier company.

I think company should work on this though i reported this error a few times but i guess it did not reach the right person.

All parcels i receive the have this problems, every single parcel hid the name of the Shipper in place of the name of the Receiver.

Further i have not received the product with respect to above stated order no.yet neither i received my money. May be i get it someday.

Also my Friend got Order No. 57082 Carlton London Shoes, which were mis sized, they asked her to Return the same she did after some mess with their local courier partner (Blue Dart) it was again not easy process to return them, even though she updated all the details of Courier to FNY she is still waiting for Size changed Boots or Refund.

Well if we see to these things closely these are orders which are more then 3-4 months old, as seen from their order number, currently order numbers are somewhere near 145000, and i am not facing any new issues, but yes my old problems are not being solved.

I think they will work on these small issues to overcome this problem, as their company will rise a lot.

BUT FNY SHOULD REALLY INVEST TIME AND MONEY TO IMPROVE CSD (Customer Service Delivery) For A Brighter Future. & I Am Sure This Year The Best Startup Award is Already Reserved of Mr. Bahl & Team FNY.

Best Wishes to Team FNY.

Arunraj Dhariwal

Hi There Everyone,

Myself Arunraj Dhariwal, An Internet Enter-pruner I Myself have been suffering from Some Issues with FNY but still at some stage i beleive that they have been trying real hard to prove this Unique Concept of Retailing High Fashion International brands at very low prices, We step in to big showrooms we buy products at Full prices at most of the times, we are satisfied, here i bought Goods with an total value of Over a Lac of Rupees, i am sure i have saved around 30-40 Thousands as i compared my purchases.

I also referred this to a few friends of mine just because i liked it and of those 8-10 friends its only Me and one Another friend is suffering with some issues with FNY.

At some point if we calculate these sufferings total to Rs. 3-4 K in commercial value but FNY delivered us Worth over 50K so i somehow feel that servicing over 5 million user base and processing more then a lac of Orders in just past 2-3 months itself is not an easy task, its very well possible and expected to face issues as every person is this organization is a human being.

Also here on this complaint Website we see a few not over an hundred complaints for FNY try looking at The Social Website Facebook where you can see a whopping 5 Lac+ people who like FNY. I agree at times individual experiences may differ, but we cant state anyone or judge anyone as Fraud or Cheat without studying everything.

Further this company recently got an Venture Investment from Sequoia Capital, India which is an VC investment company of an value Equal to 8 Million USD (Approx 35 Crore Rupees) Now such big Investments by Giants like Sequoia are not made into Fraudulent and Cheat Companies.

I am not favoring FNY but trust me they are really working hard with issues, further now as company is enjoying this big capital it will surely invest in Expansion as Well as Customer Servicing and Improving things at their end.

Mr. Bahl who is the Chairman of this Company is a Big Visionary who earlier Promoted Big Online Ventures and is Very Instrumental in overall Development of the Company. Same is the Profile of Co-Founder Pearl Uppal.

Myself Raised Over 10-15 Mails for My Order No 57618 Dated 16/09/2010 POKER - Heritage Folding Chess 30X30 Which Trust me Was my Second order Out of Total 20 Orders on This Website. I Received all remaining 19 Orders but not this one, They attempted to Deliver it but it failed, Due to a Software Error at the Company which i believe is there as they have a problem mainly in case if you are keeping Shipping and Billing address diffrent (In case you want to Gift it to someone) there System Swaps the Names of Billing and Shipping Persons and keeps the Address same Eg. Billing is Mr. Arun and Sadar Area as Address in City Nagpur and Shipping is Mr. Rahul in Cantt Area of Varanasi he Will Make MR. Arun, Cantt Area, Varanasi. and Vice Versa, In This case there are problems even to the courier company.

I think company should work on this though i reported this error a few times but i guess it did not reach the right person.

All parcels i receive the have this problems, every single parcel hid the name of the Shipper in place of the name of the Receiver.

Further i have not received the product with respect to above stated order no.yet neither i received my money. May be i get it someday.

Also my Friend got Order No. 57082 Carlton London Shoes, which were mis sized, they asked her to Return the same she did after some mess with their local courier partner (Blue Dart) it was again not easy process to return them, even though she updated all the details of Courier to FNY she is still waiting for Size changed Boots or Refund.

Well if we see to these things closely these are orders which are more then 3-4 months old, as seen from their order number, currently order numbers are somewhere near 145000, and i am not facing any new issues, but yes my old problems are not being solved.

I think they will work on these small issues to overcome this problem, as their company will rise a lot.

BUT FNY SHOULD REALLY INVEST TIME AND MONEY TO IMPROVE CSD (Customer Service Delivery) For A Brighter Future. & I Am Sure This Year The Best Startup Award is Already Reserved of Mr. Bahl & Team FNY.

Best Wishes to Team FNY.

Arunraj Dhariwal

Fashion And You — Non-response to refund request, in spite of promising customers they can return any good they wish to

I bought two pairs of shoes from Fashion and You. This website offers a no questions asked return policy for all purchases. I want to return one pair of shoes and to enable this the retailer has to arrange a pick-up from my home. I have written to the retailer 3 times informing them that I would like to return the product, but to no avail. If I call during their stated working hours, I always get a voicemail message asking me to call during their office hours (even though I always call during the office hours stated on their website and in the voicemail), This company believes in scamming its customers. Don't even bother.

I had ordered a "STYLE AND HOME - 5 PCS COOKWARE SET" (order no. 112804) from fashionandyou.com, they sent me a damaged item. I asked for a return of the full amount which has not been addressed for over a month now. All i get is an automated response with a ticket number LTK[protected]X. Terrible support, terrible service. I'd request all of you to stay away from dealing with this website.

I had ordered a "STYLE AND HOME - 5 PCS COOKWARE SET" (order no. 112804) from fashionandyou.com, they sent me a damaged item. I asked for a return of the full amount which has not been addressed for over a month now. All i get is an automated response with a ticket number LTK[protected]X. Terrible support, terrible service. I'd request all of you to stay away from dealing with this website.

Fashion And You — defective order returned but money not returned

I had ordered Karigari earrings of Rs. 571/- on 11th Sept.these were delivered to me in a bad state around 20th Oct. The stones had come out of the earring. Fashion and you got it picked by blue dart courier on 15th Nov.since then I have sent them many reminder mails but only a system generated acknowledgement of receipt of mail comes. no action has been taken. their contact number[protected] given on the site does not go thru. i have called thrice and held on for half hr but their customer care executives have been busy.
Preeti

@Preeti: Please provide your order code, so that we can connect with you for your issue and resolve it.

Thanks!
Team Fashion and You

@Preeti: We have checked our databases for your order and return. We have already refunded your money for the damaged product. You can check with your bank for the same.

Thanks!
Team Fashion and You.

Fashion And You — two time money

This is shaik wajeed from hyderabad, Andhra pradesh. I have purchased a Shoe online from the site www.fashionandyou.com, My order No. was 131198. For the product i Paid online Rs. 1150 from my credit card. After nearly a month , the shoe was finally arrived and i again need to pay the courier guy the same amount. For which i have requested the Fashion and you administration to clarify about the money which they have take it two times. I received a mail from them confirming tthat the money will be refunded, once they check the matter, and for which they have generated a token or ticket no. for further clarification. My ticket no. is Ticket# LTK[protected]X..After several attempts also i am unable to contact them, Neither they are responding to my mail ..I kindly request all the people who buy products from fashion and you should be very careful...

Fashion And You — courier guy got money for the product that was not inside the box

I placed an order in fashionand you for two suits and the mode of payment was COD. I got the courier and in the invoice the price of two suits were mentioned. I paid the amount which was mentioned in the invoice. Alas!!! I saw only one suit piece inside the box. When i checked the invoice thats usually on back of the delivery address there was a cross on one suit. But the courier guy took the money for two suit and went. To much of the pain i tried contacting the customer care.. but number does not exist. i wrote to them but yet to get a reply! I dont find any number of the courier agency even.I wonder why got into this website which dont have a proper customer care even!! I dont know whom to complain this!

Fashion and You — PICK THE PRODUCT BACK OR NO REPLACEMENT OR NO REFUND THE AMOUNT

WE RECIVE THE PRODUCT 14 NOV 2010 (WESPRO CAMCORDER ORDER NO.102208) IN DEAD CONDITION.WE INFORM BY MAIL FASHION AND YOU SAME DAY THEY SAID PRODUCT RETURN BY THE COURIER PARTNER BLUE DART WITH IN 72 HOURS,BUT AFTER MANY REQUEST BY US THEY PICK THE PRODUCT 7th DEC 2010 WIDE COURIER SHIPMENT NO [protected].WE GIVE THE MANY REMINDERS BUT THERE IS NO RESPONSE.PLZ HELP US FOR REFUND OF OUR MONEY.

VIJAY SINGH
JALANDHAR
[protected]@rediffmail.com
[protected]

Fashion and You — Fashion And You Are Frauds

Dear Online Shoppers,

One of my friend mentioned to me about the sale which happens on Fashion And you, Fashion And You. On 14.12.2010, I placed an order in Fashion And You for Ralph Lauren Brand, I picked up two t-shirt, my endless follow ups had no answers, after a 2 weeks I got a call from Asish, he was talking with a lot of confident and assured me the product would be sent to me in a weeks time, which did not happen post that after 10 days I got a call again from a lady from Fashion and You again promised me would get my orders after a week, then on 12.01.2011 I got a call from one Ms. Aman Sharma, who informed me that the order will be canceled due to non availability of product. It took one month for Fashion And You to inform me that they are canceling my order.... Earlier facts are right Fashion and you are a fraud company. Just make customer swipe their card and cancel order after months.. Fashion and You are cheating customers...they are frauds

Fashion and You — Complaint - non receipt of Refund

I had placed an order on F & Y against a store credit. The store credit was for Rs.3716 and my order was for Rs.2475 ...ideally a balance of Rs.1241 should have reflected in my account but that did not happen . On enquiring I was told that store credits could not be used for multiple transactions , which ofcourse was not mentioned in the website at that point of time.
However I spoke to F& Y and the customer service executive informed that the credit will be done. Since them I have spoken to F & Y 4 times and nothing has been done. I am still awaiting the credit.

I discussed this with some others and they have the same opinion on F & Y .

A website just out to cheat people.

I agree with you too on this. Even I haven't got my refund. I have been waiting for over an week now to get the refund after I returned the product to them...that too myself. FASHIONANDYOU IS A BIG CHEATER. SOMEONE Please listen to all the customer complaints and SHUTDOWN their business or PUT THEM BEHIND THE BARS!

Mr Arunraj Dhariwal,

It looks like you are being paid to put such comments. A quick search shows how big a fraud this company is. Even i have not received my product even after a month of ordering. The website is a FRAUD!!!

Hi sunshinedaff,

I have been shopping on fashionandyou.com for a long time now and never had any problem with the delivery system. I am sure the customer care cell at the company must be down due to some technical glitch. I suggest that you read patiently and keep trying to send a mail to the company regarding your problem. I am sure they will hear you out and solve your problem.

Hey sparkle1234,

I have been shopping on fashinandyou.com for quite some time and let me tell you this, the experience is just amazing. It beats me that so many people are complaining about the delivery system. I have always received my deliveries well within a months period. I guess the efficiency of delivery system depends a lot upon the location. About the quality of products, I am more than satisfied with fashionandyou.com. I seriously cant understand people calling a good e-commerce site that can match up to international standards a fraud, just because the courier services in India are not up to the mark. I am very satisfied with the amazing shopping experience that fashionandyou.com has offered me. Thank you fashionandyou.com!!!

Fashion and You — Order Not Received even after 2 months!!!

I ordered a bag from Fashion And You 2 months back and it still has not reached me. Order number 142578 Not received as yet! It was placed on Nov 12, 2010. Its been more than 2 months now. They do not write back to my emails or pick up their phone!!!

If I do not receive a reply from them then I am going to have to go to consumer court.
Priyanka

Fashion And You — Order Not Delivered and Then without information cancelled

This is with regarding the order # 210262. I placed this order on 26th Jan, 2011 and it was having 7 Days delivery guarantee. After 10 days when i ckecked the status of this shipment, was still to be dispatched. When i complained about that in my previous post here. I got the response from fashionandyou.com that it will be soon dispatched.

I talked to Customer Care Executive on 7th Feb, she said it is going to dispatch today and when i didnt find out that. I called again customer service today and came to know this product is not available and they are cancelling my order.

The question is why should i suffer. And how is it possible that the product is not available. Why you people put something for sale, if its not available. You people have wasted my time and money.

I want my order to be completed any how. Otherwise I am going to consumer court with all other people who also suffered just like me.

This is obviously my last order.

Whats the use of supervisor(i tried to talk to him but he refused to take my call) if he cant listem to complaints and cant work on that. Everybody there says its not in my hands or Its not in our company's policy.

This was their previous reply regarding that



@Girish Sharma: We truly apologize for the inconvenience caused. Your order 191487 has been been re-dispatched through Blue Dart on 02/02/2011. You will receive your order at the earliest.
Your order 210262 is in process. You will receive an email once it gets dispatched.

We would make sure that in future such kind of inconvenience is not caused.

Thanks!
Team Fashion and You.

@girisheaven :

We apologize for the inconvenience caused. We were unable to deliver your order 210262 due to non availability of the products. We have requested the concern department to reverse back your money to your credit card. The invite voucher will be pushed back to your shopping account in 72 hours.

We would make sure that in future we do inform you regarding your orders before taking any action.

Thanks!
Team Fashion and You

Fashion & You is a big fraud, as they put up products for sale which they don't really have.
I had ordered in December 2010, and till Feb 2011 I did not receive my order. I had mailed them in January, and they had replied that my order would be dispatched soon.
In February I get an emailing saying they don't have the product.
I fail to understand why they put up products for sale which they don't have. It is a complete scam.

Fashion And You - Order No: 215522 & Case:27027 — Refund of Money

To Whomsoever it May Concern

This is regards the consistent issues faced due to the ill treatment by the firm Fashion and You, Delhi. I think they are registered as Geodis Overseas Pvt. Ltd. (India) 585/2, Ansal Palam Vihar Road, Brijwasan, New Delhi - 110 061, as I have been getting emails where the addressee has mentioned this address. I had placed an order which had an item missing and also dissatisfaction of the product. Below are the chain of emails exchanged between the firm and me.
[protected][protected][protected][protected]
[protected] Forwarded message[protected]
From: Reserved World
Date: 18 February 2011 11:24
Subject: Fwd: Order No 215522 [Case:27027]
To: Support

To Whoever is concerned
Today being the 11th day, i have been receiving automated responses from the support team and no phone calls from your team, even after speaking to Nishant(who says he doesnt have a surname or an employee id), nobody has ever stuck to their commitment of getting the ordered picked up and returning the payment to me. Initially you say 72 hrs(also advertised on the website), then i get an email saying 2-7 days and now its the 11th day and on a phone call to Nishant he says it will take another 2-3 days. There is no justification to this delay and and no committed date has been given when the ordered will be picked up and when the refund will be done. Also Nishant says that as per their guidelines they cant transfer the line to their supervisor when i have already spoken to their supervisors before(who again couldnt help).
I need a written justification for the delay and a committed date for the order pickup and the refund of the money paid towards the faulty product.

Also, note if you are issuing the cheque, please issue it in the name of "Bharati Panikker" (as per the bank documents).

Awaiting some productive response from your team.

Regards
Bharati
[protected] Forwarded message[protected]
From: Support
Date: 15 February 2011 17:48
Subject: Re: Order No 215522 [Case:27027]
To: Reserved World

Hi Bharti,
Please be informed that it may lead to 2-7 days as mentioned in last mail.
Thanks!
Sheeba
Team Fashion and You
Support Line| +[protected]
________________________________________
Reserved World to support
show details 14 Feb (5 days ago)

Also, like you mentioned once the product is picked up, you will process the payment within 15 days. I dont see why should the customer be penalised for your flaw of not arranging the pickup in 72 hours.

From: "Reserved World"
Date Sent: 02/14/2011 10:49:00 AM

FYI, if you check with your system, the "72 hours" has already passed. Dont lecture what you dont preach.

On 13 February 2011 11:57, Support wrote:
Dear Bharti,
Greeting of the day,
We will arrange for a return pick-up of your order and the courier shall pick it within 72 hours of your request. Please bear in mind that it may take 2 – 7 working days for the product to reach our Order Processing Center.Items must be unused, unworn, unwashed and undamaged. In order to facilitate the credit process, please return items in their original packaging, including: hangers, poly bags, hang tags on garments, shoe boxes, dust bags, eye glass cases and gift boxes, with the invoice intact. In case if any actual packaging is missing the shipment will be returned and the return will not be processed.Thankyou for shopping with us.
Regards,
Arti
Team Fashion and You
Support Line| +[protected]
We do not accept the return without the invoice or the original packaging.
________________________________________
From: "Reserved World"
Date Sent: 02/10/2011 10:39:00 AM
Subject: Order No 215522 [Case:27027]

To whosoever is concerned to respond
Since 8th Feb, 2011, I have been calling up your customer care team to send me an email confirming that the order will be taken back and the refund will be arranged for as soon as possible, none of your executives have been able to adhere to that. Of all, your executives are imparting wrong information to the already agitated customer that the order will be taken back in 72 hours and a cash refund will be given then and there and when asked to send me an email on this other than false promises no email was shot to me(Executive-Amol Malik). When called yesterday, another executuve of yours(Sahil Tahilwala) gave a double assurance at 18.00hrs that an email will be shot to me within 2 hours, which again was not adhered to.
If this is how you would like to take your customers for a ride after having delivered an incomplete order, then im sorry to inform you that, this is not done.

Regards
Bharati

[protected] Forwarded message[protected]
From: Reserved World
Date: 8 February 2011 13:08
Subject: Kind Attention: Amol Malik for Order No 215522
To: Fashion and You <[protected]@fashionandyou.com>

Dear Amol,
This is regarding our conversation this noon regarding the order placed.
As confirmed by you, I am expecting an email confirmation within 24 hours regarding you taking back the order and pay me back the money paid to the courier company (i.e; Rs.2,236) within 72 hours.
Awaiting an email confirmation from your end and a speedy closure on this matter.
Regards
Bharati
On 28 January 2011 14:13, Fashion and You <[protected]@fashionandyou.com> wrote:
THANK YOU FOR SHOPPING
WITH FASHION AND YOU
Your Credit Balance
Rs.
Get FREE Credits Now! Click Here
Hi Bharati ,
We thank you for shopping with Fashion and You. Your ORDER CODE is 215522. Your preferred mode of payment is Cash on Delivery (COD), a special service wherein we ship the product without any prepayment.

Please note: You will receive a call from our Customer Care Centre within 24hrs to verify your order, post which we will process and ship your order. Alternatively you can call or email us to verify your order within 24 hrs of your purchase.

As per company policy, if you fail to verify your order within 24hrs, your order will be cancelled and the inventory will be released.

In case you do not accept a confirmed COD order FashionandYou may need to revoke the COD facility for future purchases.


Your ORDER SUMMARY is provided below:
Product Name Unit Price Qty Total Rs.
Valerian 2272 1 2,272.00
Discount
250.00
Total VAT
113.60
Total Shipping Charges
100.00
Grand Total 2,236.00
Shipping Address Lokhandwala Infrastructur,Dainik Shivner Marg, Worli,
Mumbai,400018,IN,
Contact no.[protected]

Delivery timelines may differ depending on the Sale.
• Brand Events: From the end of sale we take 3-4 weeks to deliver.
• Promotional Events: From the end of sale we take 10-14 working days to deliver.
• Luxury Lounge Events: From the end of sale we take 10-14 working days to deliver.
• Experiences:
For prepaid orders you will receive a mail coupon within 48 hours.
For COD orders you will receive your parcel within 3 - 7 days.
Fashion and You delivery timelines differ from traditional e-tailers as we authorize the brands to send us only what our members have ordered at the end of each event. ! The extra time is worth it; working this way helps us get the best prices and selection for you.

As merchandise from the brand arrives at our Order Processing Center, our team assembles and ships your order very quickly. We will send out an email to let you know that your order has been shipped.

We work hard with our brand partners to make sure delays don't happen, but we sometimes encounter unforeseen issues. If one of our brand partners is delayed in sending your purchase to us, we'll make sure you know what's happening.

Remember, to keep you informed about your purchase and enhance your Fashion and You shopping experience is our first priority. Please let us know if there is anything we can do to make it better!
For any comments/ compliments/ suggestion/ feedback, please write to us at . or call us at[protected].

Indulge Yourself!
Team Fashion and You
[protected] Forwarded message[protected]
From: Support
Date: 13 February 2011 11:57
Subject: Order No 215522 [Case:27027]
To: Reserved World

Dear Bharti,
Greeting of the day,
We will arrange for a return pick-up of your order and the courier shall pick it within 72 hours of your request. Please bear in mind that it may take 2 – 7 working days for the product to reach our Order Processing Center.Items must be unused, unworn, unwashed and undamaged. In order to facilitate the credit process, please return items in their original packaging, including: hangers, poly bags, hang tags on garments, shoe boxes, dust bags, eye glass cases and gift boxes, with the invoice intact. In case if any actual packaging is missing the shipment will be returned and the return will not be processed.Thankyou for shopping with us.
Regards,
Arti
Team Fashion and You
Support Line| +[protected]
We do not accept the return without the invoice or the original packaging.
[protected][protected][protected][protected][protected]

Regards
Bharati