Fortis Healthcare Complaints & Reviews

The release procedures of your hospital for the patient is extremely terrible. It takes hours for a patient to actually leave the room once the Doctor gives the discharge instruction. 1st instance took us 8 hours to actually leave (paid in cash - not cashless). 2nd instance - took us 7 hours (20 mins for cashless approval between sending to TPA and getting confirmation back). The whole time taken was by your team to send the file to the billing dept and then the billing dept sending instructions back. It has been a harrowing experience. We had to scream our heads off before we could get people to move and get the discharge done which was actually no more than an hours work. There was noone available to even lodge a complaint. Considering it is a specialty hospital charging luxury rates this is completely unacceptable and incompetant behavior. We are totally disappointed and such bad process and behavior was not expected from a professional unit.

I and my family members are regular patients of fortis. We have spent more than 15 lakhs for my family treatment in Cunungham road and Sheshadripuram fortis. I had a fracture on 23/11/14 and we rushed to fortis in sheshadripuram and the Dr Murali Krishna suggested to go for surgery which we were not prepared for so he put a cast and two x rays were taken.We were not explained about any charges and at the end we were shocked to see a bill of 14, 024 for 2 xray's and a cast. As per the process of the hospital we first paid the bill and then contacted the hospital, they asked us to contact after some time we gave them enough time and last monday when we visited hospital they asked us to come on next day. On the next day the entire statement of the management changed. They insulted us, shouted on us and made us shout and at last the told do whatever you want we will not pay even a single penny . At last they asked the cleaner and the watchman to chase us out by looking at this we were forced to call police and the police asked us to lodge the complaint. After which your management asked us to wait for ortho surgeon who will check the bill and will give final conclusion. We waited for another 1 1/2 hour and met the ortho surgeon Dr Anand Chavan and took his opinion. After verifying my cast he agreed that the cast was not applied properly due to which my bone has pain and not able to even rest it through any support and on bill and he was very clear that the bill should have not crossed 3, 500 to 4, 000 rs as it just a cast but by mistake they have entered charges of Operation Theatre 5, 625 and as Dr Charges 6, 250 as the thought that I was operated. He assured us that he will speak the the management and will try to refund the excess amount of 10, 500 to 11, 000 rs. We waited till date and contacted him and informed that the management is not ready to refund more than 2, 000 to 3, 000 rs. I have maintained my patience till date but now forced to go legally as I have consulted the best hospitals in bangalore and I have estimates of 5 best hospitals including your own fortis where the estimate shows nothing more than 3, 500 rs. If my amount is not refunded immediately I will surely go legally and moreover I would like to know that when your intention was not to refund then why in the condition of fracture you called me, insulted and harrased me and my sister and at last denied to my claim. I am sure Fortis is not as its base level cheap management who believes in looting public and filling thier pockets. I have lot of respect and faith in fortis which I would not like to loose due to waste management people. I would appreciate you if you can consider my genuine complaint and refund my amount orelse I am forced to go legally.

Hello Sir, My father V. Mohandas shetty went in for a laser turp treatment for BHP. Since they missed detecting the stone in the scan they did the same laser treatment twice and have double charged. Kindly let me know how do I take this forward. The authorities are mis guiding and charging the patients for their mistakes. My email id is shetty.[protected]@gmail.com Contact Number [protected] Regards Gautham

This is about Dr. Nithya Ramamurthy of Malar Hospital. I was being treated by Nithya Ramamurthy since I was 3 months pregnant. The doctor was nice in the begining but we observed that she was taking it too lightly and being complacent. She never did internal checks, complicated my pregnancy and delivered my baby who still suffers birth related complication and injuries. We are forming a group of similar affected moms and we will sue her and the hospital when the time comes. Anyone who has suffered because of Nithya Ramamurthy pls email - sue.nithya.[protected]@gmail.com Thanks.

On 23rd August operation was held by an orthopaedic team under the supervision of Dr. Gurinder Bedi and was onlyy admitted for 5 days and according to other doctors it was a critical operation in which patient have to be admitted for more days. But this is not only the point its been approx 15months and there is a no sign of recovery anywhere and doctor is also not able to understand why recovery is not taking place . i have also gone for checkups and also had a regular treatment conversations on phone calls with him . In the x-ray report i have also found that my two other bones were ruptured during the operation taking place and the doctor or the other staff did not even botherd to inform me about that. Now m completely on bed rest since past months and suffering from financial downs in my business. I have also consult to other doctors of renowned hospitals but got no ray of hope as my case is critical so no doctor wants to put in their hands in such case. It is a serious matter of concern for me and my family . I hope to get a positive response of my complaint as this is my only and last hope .

My cousin Mr Manish Lath is hospitalised in Fortis hospital Mumbai-Mulund west since 29th Oct 2014. He was admitted to ICU under Dr Pradip shah. He was admitted mid night at around 1am and were been Informed that doctor will visit at 8.30am in morning and then further course of action will be decided. Since he was suffering from multiple issues but major was his heart injection%, which was only 15-20% as compared to 60%, which one of the doctor informed us late nite. 29th Morning at 8.15am we rushed to the hospital to meet Dr pradip shah, but tO our suprise he did not turn u until 3pm. Post his visit Several test were done and reports analysed. Last one was some heart tissue biopsy which was suggested on 1st Nov 2014, by then he was shifted from ICU to general. Now for this biopsy there was a Requirement of Cathedral Rod, which to my surprise was not available with the Hospital. Fortis beign an International brand and promotes of its world class treatment and servies, then I may ask why this so called Rod was not available with the hospital and why were we been asked to wait until Monday. Sir we belong to Middle class family, but we dnt mind paying for the right treatment at a pricey branded hospital like Fortis, but thts ok as it was entirely our decision to admit him here, but in that case why are we expected to bear the bills for the no of days we were asked to wait bcoz hospital was not having so called Rod for Biopsy. I request you to look into this matter on priority and help us in getting justice and fair treatment. Awaitin your prompt reply on this email. Regards, Prashant Agarwal [protected]

Sir, This is to let you tat I had visited at Fortis Health Care Kolkata #730 Anandapur, E M Bypass Road on 30/10/2014, and canteen head not only behaved rudely with me and with my patient but had threatened me as I had raised my voice against poor catering service.Many patients were impacted on the same.The food was ungenic and cheap for patients and service is not in time.

Yesterday my 75 years old father visited your gurgaon hospital with my mothsite listedwas diagnosed with infection a week ago by dr. raman at his home clinic. She visited him as her condition was worsened cos of the antibiotics prescribed by him (despite highlighting that antibiotics doesn't suit her) The visit was post seeking the appointment however needless to mention it was notional as despite the appointment, people are made to wait indefinitely until doctor is available. There is no obligation to honour the appointment or keep customer's of whereabout or potential delay.That's an irony of medical services in India. But what really grieved us was doctor raman abh's arrogant and humiliating behaviour. We pay premium to visit big hospitals with the assurance that services shall not be compromised and we will be taken care of with ease and respect. He not just yelled at my parents for expressing their discomfort in waiting but pushed them further down in the order of the queue. I don't know who has given him this authority but it is totally and we demand an apology from him.Need management to look into the matter and revert.

Yesterday, i had visited fortis (vasant kunj, New Delhi) to see a rheumatologist. It was first and last time experience for me at fortis. Doctor was not worth of what they charge for consultation which is way too high if compared with other good hospitals.Since, I had lower back problem for last 3 years, i wanted him to listen the symptoms completely and see reports for the last 3 years. He was in a hurry to see next patients that he could not even give 15 minutes. Also he asked me to get some tests which were performed one month back I even showed the reports to him. He said no i want you get them done again. If possible do it from fortis is what he said. I was surprised to see that i paid 1300 rs just to get a paper with some tests written on it which were performed one month back. It was very irritating & disappointing. I wish doctor at fortis would have at least listen to me. And they don't entertain you again until you pay the hefty consultation charges. Fortis is not worth of what they charge to patients.

My friend was suffering from severe high fever and body pain with chills. The doctor at fortis prescribed dengue blood test which we gave at 3:38 pm 04/10/2014. MHDPT no is 414048. It was written in the slip and was tokd that report would be given the next day 05/10/14 at 5 pm. However the date 06/10/14 has also passed and the report has not been given. When i call they do not entertain and are very arrogant. Due to this delay in proper medication the situation of the patient worsened and i hoapitalised her to a different hospital in which the tests were redone for dengue and reports came in 6 hours. Due to this negligence from fortis the situation of my friend deteriorated to very disturbing extend.

Hospital - Fortis hospital Shalimar bagh Doctor - Vinay Sanghi Patient Name - Harish Arora Date of admission - 22 june 2014 my father had a heart attack in the morning of 22nd june 2014 and we took him to the fortis hospital where they admitted him. After several intial tests doctor Vinay Sanghi asked us they they want to do angiography and asked to deposit 55000 at the reception. During Angiography he called us and showed the condition of 1 of my fathers artery and told us that it requires angioplasty and it is an emergency case. He asked us to now deposit Rs. 250000 at reception, where we deposited Rs. 90000 since i was having medical insurance. However just after we deposited money, he called us again and informed us that they were not able to perform angioplasty, as they blockage in the artery is very thick and now it has to be delayed for another 24 hours. By then they are giving blood thining medicine to him. But the same was not for next 48 hours, even when it was told to us that it was an emergency case. After discussion with the doctor we managed to get the CD of angiography scan from the doctor and decided to go for second oppinion. we have visited 3 doctors, where every one told us that my father requires a bypass surgery as the blockage is there in all of his artery not 1. Dr. Vinay Sanghi told us that it is only 1 artery which needs solution rest will be handled later on. We shifted my father to different hospital but Fortis hospital now shown us the bill of Angioplasty which was not performed at all. They have charged us Rs. 126000 where the bill amount should just be Rs. 50000 whcih is of angiography. I like to file a complaint agains the doctor (vinay Sanghi)for giving us wrong medical advice to increase bill and against Fortis hospital for charging bills for those medical services which were not performed at all.

Hi, My name is Nitesh Pahuja and I visited Fortis hospital Vasant kunj branch for my American Express medical check up on Monday the 8th. I submitted my driving license at the kiosk and was told I could collect it after the check up. After that they said they have misplaced my license stating a ridiculous reason that they had too many ids to handle and that they have lost somebody else's Id as well, which obviously is none of my concern. I was told that I'd be called back in a day and handed over the license and nobody called. A friend of mine went in on Wednesday for his medical checkup and they told him that they had lost my DL and just apologized for it. I have just spoken to someone there and now they're asking for another days time. I have given them my contact details and I haven't been contacted yet and when I call their number it is switched off. . I don't live at the address on the license anymore and now reside at a different address. I hope u understand how much time and effort it will take for me to get a duplicate Driver's license because I have no address proof for my current address as I am renting the place with my family and nobody lives at the old address who could collect the DL on my behalf. And I think we might just have a bit of a problem at hand because I am not willing to invest any more time and energy into this because I recently had my driver's license reissued because it was lost and trust me it is one tedious task. I strongly suggest that somebody looks this up over the weekend and that I have a positive update by coming Monday otherwise I'd have to take serious actions against the hospital which could have great implications. Also, if this is not sorted soon, I would love to share my experience with American Express' team as well who would probably take necessary steps against fortis too. I am sure this will not be taken lightly. Hope to hear from you soon Nitesh Pahuja

My father was living with cavities in both the lungs for the last 25 years.He had shown to many Doctors but nobody suggested surgery because both the lungs had cavity.But Dr Bal VERY FAMOUS THORACIC SURGEON SUGGESTED SURGERY.We went to him as my father used to have frequent fever and coughing.He showed us a very rosy picture saying after surgery his condition will become better, he will not get fever and no coughing.He suggested LOBECTOMY OF LEFT LUNG in spite of knowing it very well that my father had cavities in both the lungs.My father asked many doctors but everybody said NO.But my father believed Dr Bal, saying he will be able to live healthy life and few more years will be added in his life, and seeing my fathers will power and so much of hope I got my father admitted on 8th July 2014 in Fortis Vasant Kunj.My father was taken up for surgery on 9th July 2014. In the case summary it's clearly mentioned that the lung was diseased and densely adherent to the chest wall.Even after knowing the condition of lung is not good Dr Bal went ahead with surgery. My father was recovering well after surgery.He was shifted to ward after 24 hrs post surgery.But on the second post operative day my father lost consciousness and he was again shifted to ICU.All sort of blood tests were done.CT Pulmonary angiography and ECHO was also done.All the reports were normal.My father got conscious after 5/6 hrs.When I asked Dr Bal about the reason why my father became unconscious, ON A VERY SHOCKING NOTE A VERY FAMOUS THORACIC SURGEON DR SABYASACHI BAL SAID ALL THE REPORTS ARE NORMAL SO IT COULD BE DRAMATIC ALSO. After all this he was put on BIPAP.Every moment his BIPAP requirement was increasing.He was not eating enough so orally a nasogastric tube was put for his feeding.My fathers condition was deteriorating every moment, he was getting more and more restless and breathless, but nothing was done to find out the reason why breathlessness was increasing.In the mean time he caught three infections, ACENOBACTER, CANDIDA OF NON ALBICANS SPECEIS AND ASPERGILLUS FLAVUS. After waiting for seven days keeping him in ICU Dr Amit told us my fathers condition is very bad saying his SPO2 is 60% he may get cardiac arrest any moment if he is not put on Ventilator. Dr Amit pressurised us and shouted on us that you decide fast, and we not left with any option and hope said YES. My father was put on VENTILATOR on 18 th July 2014 by Dr Amit. .After that again on a shocking note Dr Amit told us his condition is very critical his SPO2 level is 210%.After going on Ventilator it was detected that he was loosing air upto 80% so his plural cavity was tightly packed with gamjee roll.But still they did not disclose us the exact picture.They kept my father on sedatives all the time.His whole body was swollen very badly. After four days Dr Rakesh counselled us for TRACHEOSTOMY .They said as he is on double lumen tube which they cannot carry on more than four days and also the Gamjee roll, they will have to remove it and do the tracheostomy .Again a very helpless and hopeless situation for us and we agreed for Tracheostomy keeping our fingers crossed for some betterment. On 24th July 2014 my father was put on tracheostomy by Dr Rakesh . And on 28th morning my father died because of 90% air leak.His lungs collapsed and multiple cardiac arrest. Within 20days everything was finished.My father trusted him for some betterment and few more years in his life but Dr Bal and Dr Rakesh killed my father .They were just passing time and making big money. After all this I read many reviews on Dr Bal and his team, he has done many more similar negligencie's in past also. After completing all the rituals of my father I went to Dr Bal to ask where did he go wrong And why he did not tell us about the major risk factor of this surgery which is AIR LEAK and because of this risk factor 50% of patients die. And why did not you do anything to save my father for the 7 days when he was again shifted ICU.He was getting breathless and that was because of AIR LEAK. Instead of giving answers to my question he said he doesn't want to argue with me and he was walking off from there. That was his attitude towards me.I lost my father and he was not even sorry for that.Its all because he keeps doing these negligencie's and he is used to it. I would like to warn all you people who love their family that don't just trust this Dr blindly Surely take second and third opinion from other Doctors.Because for Doctors like him only money matters not the life. FORTIS VASANT KUNJ, DR BAL AND HOSPITAL STAFF THEY ARE ALL JUST BIG NAMES THEY DON'T VALUE LIFE FOR THEM ONLY MONEY MATTERS.

I was admitted in fortis for chest pain in fortis . They made huge bill of INR 46000 . My insuarnce company denied to pay . I requested them that please give me one day as 15th august is bank holiday . I will pay you . They tried to confine me in the hospital like prisoner . They were not allowing me to step out of the room . They told that we will re admit you and stay in hospital till you pay us . PATHETIC HOSPITAL . THEIF HOSPITAL

Hi There I visited FORTIS Hospital Gurgaon (hotel style hospital), it was AN emergency situation for me when i landed at Fortis around 12:30am on 3rd Sunday night. I got hurt on my right side of Ribs and had hell lot of pain, when i decided to visit Fortis. There i explained my whole issue and trouble i was facing to the doctor in emergency. The doctor suggested me to go for an Ultrasound test and Xray at that time. In an hour i was done with both the examination and did wait for my reports to come. After the reports the doctor told me some issue in my Liver from Ultrasound diagnose and reporting that Xray is all fine and fit, stating there is no "damage in my ribs" I was all happy and went back home by 3 am and slept with my pain in Ribs after taking a basic pain killer "Combiflam" Then my pain was still there on Monday and on Tuesday i thought to show my self to another doctor for 2nd opinion due to ongoing pain. So i went to an Ultrasound specialist where my 1st report from Fortis claiming my Liver as damaged was PROVED AS MISGUIDING EFFORT OF FORTIS HOSPITAL. then same day evening i went to an orthopedic for my rib checkup and guess what " I WAS FOUND WITH A DAMAGED RIB WITH NOT JUST AGAIN PROVING FORTIS REPORTS AS WRONG AND FALSE BUT ALSO OPENING MY EYES TO SHOW THAT MY RIB'S PART IS NOT EVEN THERE IN THIS X-RAY IT WAS JUST A BARE CHEST X-RAY ONLY, they couldn't even diagnose me at all with the exact problem area.

Dear Sir I am an Orthopedic referred case from ECHS AWHO Greater Noida. I had deposited 'Approval for Unlisted Procedure / Implant / Test at ECHS Empanelled Hospital (Appx 'A') duly completed 'Part II-Endorsement by CC Polyclinic' on 23rd April 2014 to Mr. Rakesh (M-[protected]), dealing staff of ECHS at Fortis Hospital, B-22, Sector - 62, Noida. I received a call from Mr. Rakesh at 1.26 pm on 24th April intimating that my surgery case (Approximately Rs 75, 000/-) had been got approved by competent authority. Since then I tried my best to contact all the dealing persons of Fortis Hospital, Noida like Mr. Pankaj, Bed In charge (M-[protected]), Ms. Ankita Coordinator to Director Mr. Sandhu, who never put extension call in my respect to Director (Land line[protected], Bed Coordinator Mr. Sahjad (M-[protected]) to get a bed for admission but in vain. Every time reply was the availability of bed will be informed to me through my mobile No [protected] which never happened as of now. If Fortis Hospital could not manage a bed over more that 3 months, then there must be some alternative like to transfer the case to some other local empanelled hospital where bed is available and patient be kept informed. I doubt if approval of Appx 'A' by competent authority, as mentioned earlier will stand accepted till this time i.e. over 3 months. I already mailed to this effect on 24th April 2014 in the same mail id as above, no reply received. Will anybody tell me when my admission will be confirmed as my condition is deteriorated worse to worst day by day? Mr. Arun Debnath Flat No: 2D-301, Gurjinder Vihar (AWHO) Pocket: P-5, Sector: Chi – 1 Greater Noida – 201 310 Dist: GB Nagar State: U.P. Mobile: [protected] Email: ps.[protected]@indiaexpocentre.com

I had to take my wife for delivery and the experience in horrific. Admission in not explained. Total carelessness by DOCTOR'S. Consultation's billed but never even consulted. Wrong billing. Billed me with 1.6 lakhs and wrapped the Baby in PILLOW COVER. DISCHARGE SUMMARY being corrected 24 hours after discharge. Medicines billed not used nor returned. No sufficient wheelchairs. Fell sick being in hospital due to unhygienic practices.

As my bad experienced in forties hospital kalyan admitted regarding treatment of clout in urine bladder. But i am totally Unsatisfied with the Doctors & management of the branch. I discharged early because of bad experienced. I saw the hospital running only for business purpose & doctors & diagnosis Staff both merged with each other & earn money behind the curtains. Dr.nanjappa (Urology) & Dr. Khan (heart) both are misguided me for the treatment. After I discharge from here within 2 days I was okay in Holy cross, such a good treatment they had done. Copy to media - News Nation

Dear sir / madam

I want to complain about the poor quality of food served at the nursing hostel of Fortis memorial research institute, Gurgaon. A lot of staff has been diagnosed with typhoid and most likely source is food they consume at their hostel. Kindly we have already tried to complain to hospital authorities about it but no action was taken. Kindly look into the matter and help with the issue.

I went to Fortis hospital @ adayar chennai when I was 4 week pregnant. I consulted Dr. Nithya ramamoorthy.

the person who took the scan was Dr.jaishilpa. SHe is completely ignorant and stupid. Bcoz of her ignorance, I lost my baby, she wrote in the scan report that no fetel pole seen. And also mentioned presence of fibroid. n mentioned that my baby is aborted. i sent the report to another doctor who is a friend of mine and she said the report is rubbish and asked me to take scan from some other place. I took scan from 2 other places. and both the report shows there IS fetel pole. and the baby is normal without any issue. Also they did scan for long time to find any fibroid in my uterus. But there was not even a minute fibroid was found. Both the persons who took scan told me that the report I got from fortis was completely rubbish and asked me to never ever go to malar again. You know even @ fortis they asked me to go for D&C. I am going to consumer court against this. How can someone say rubbish things in scan report???? Just sent that damn Dr.jaishilpa out from ur hospital. or she will kill many babies.

I will never ever in my lifetime goto fortis..

The scanner details is dr. JaiShilpa, Fortis malar hospital, Adayar, chennai.
my case number : 247593

I think they wanna impose costly D&c on all the patients to get money, DAMN!!!