Claimed

Garena Complaints & Reviews

1
Updated: Aug 21, 2025
Complaints 12354
Resolved
807
Unresolved
11547
Contacts

File a complaint to Garena

Having problems with Garena?

File a complaint and get it resolved by Garena customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Garena reviews & complaints page 16

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
Resso
from Chennai, Tamil Nadu
Nov 23, 2023
Resolved
Report
Copy
Resolved

Address: Chennai

Dear Garena free fire team support

My account is suspended because by mistake I am using the FF tool on my account
So please unsuspend my account
I spent lots of money on my account and I promise I never use any third-party app in the future.
Please kindly unban my account
My UID – [protected]
In-game Name - Ꮶɪ֟፝ꜱꜱᴀㅤƁօ¥
Level - 63
Like - 4826
Country – INDIA
Thank you Garena free fire team support
Please kindly recover my account
Nov 23, 2023
Complaint marked as Resolved 
Please unban my id please help me Id -1563007376 Name - Ꮶɪ֟፝ꜱꜱᴀㅤƁօ¥
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    T
    Taiho
    Nov 23, 2023
    Report
    Copy

    Address: Singapore

    Game name _BURU YT
    Uid[protected]
    To the Support Team at Garena Free Fire,
    I hope this message finds you well. I am writing to request
    the unban of my Free Fire account, which was recently banned now there is one one way to save me sir please unsuspend my id and I have been an active player of the game Garena
    Free Fire with a strong commitment to fair play.
    I Understand that the Free Fire community enforces strict
    rules and guidelines to maintain a fair gaming
    environment for all players. However, I believe my account
    was banned mistakenly or due to a misunderstanding,
    and I would like to present my case for your review.
    I kindly request a thorough review of my case and a
    reconsideration of the ban on my Free Fire account. I am
    truly passionate about the game and deeply regret any
    unintentional violations that may have occurred.
    Thank you for taking the time to review my appeal, and I
    look forward to your response.
    Sincerely,
    +1 photos
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      D
      Dinu YT
      Nov 22, 2023
      Report
      Copy

      Address: Singapore

      Team Garena Free Fire,

      I am writing to request your assistance in regards to the recent ban of my Free Fire ID. I understand that there must have been a reason for the ban, but I believe it was an error or misunderstanding.

      I have been an avid player of Free Fire for quite some time now, and I have always played fairly and honestly. I have never used any third-party applications or cheat codes that would have given me an unfair advantage over other players. I have always followed the rules and regulations of the game, and I have never engaged in any behavior that would be considered inappropriate or unethical.

      However, I was shocked to discover that my Free Fire ID has been banned recently. I am not sure what has caused this ban, and I would like to request that you look into this matter and lift the ban on my account.

      I would be more than happy to cooperate with any investigation you may need to conduct to verify that I have not done anything wrong. I understand that there must be some sort of mistake, and I am hoping that you can help me to get my Free Fire ID unbanned as soon as possible.

      Thank you for your time and attention to this matter. I look forward to hearing from you soon.

      Sincerely,
      Uid - [protected]
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        T
        Taiho
        Nov 21, 2023
        Report
        Copy

        Address: Singapore

        [BURU YT]
        [[protected]]
        [[protected]@gmail.com]
        [01/11/2023]
        To the Support Team at Garena Free Fire,
        I hope this message finds you well. I am writing to request
        the unban of my Free Fire account, which was recently
        banned. I can't live without my id I gave everything to my id mt time me emotions my feelings now there is one one way to save me sir please unsuspend my id and I have been an active player of the game Garena
        Free Fire with a strong commitment to fair play.
        I Understand that the Free Fire community enforces strict
        rules and guidelines to maintain a fair gaming
        environment for all players. However, I believe my account
        was banned mistakenly or due to a misunderstanding,
        and I would like to present my case for your review.
        I kindly request a thorough review of my case and a
        reconsideration of the ban on my Free Fire account. I am
        truly passionate about the game and deeply regret any
        unintentional violations that may have occurred.
        Thank you for taking the time to review my appeal, and I
        look forward to your response.
        Sincerely,
        [Burhan]
        +1 photos
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          T
          Taiho
          Nov 21, 2023
          Report
          Copy

          Address: Singapore

          [BURU YT]
          [[protected]]
          [[protected]@gmail.com]
          [21/11/2023]
          To the Support Team at Garena Free Fire,
          I hope this message finds you well. I am writing to request
          the unban of my Free Fire account, which was recently
          banned. I can't live without my id I gave everything to my id mt time me emotions my feelings now there is one one way to save me sir please unsuspend my id and I have been an active player of the game Garena
          Free Fire with a strong commitment to fair play.
          I Understand that the Free Fire community enforces strict
          rules and guidelines to maintain a fair gaming
          environment for all players. However, I believe my account
          was banned mistakenly or due to a misunderstanding,
          and I would like to present my case for your review.
          I kindly request a thorough review of my case and a
          reconsideration of the ban on my Free Fire account. I am
          truly passionate about the game and deeply regret any
          unintentional violations that may have occurred.
          Thank you for taking the time to review my appeal, and I
          look forward to your response.
          Sincerely,
          [Burhan]
          +1 photos
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            S l john
            Nov 21, 2023
            Report
            Copy

            Dear Garena free fire team support,
            My account is suspended because by mistake I used lulu box- a glitch on my account.
            So please unsuspend my account I spent lots of money on my account and I promise that I will never use any third-party app or file again in the future.

            Please kindly unban my account My UID[protected]

            In-game Name : VLNㅤA-51ㅤ⳻᷼⳺

            Level : 68

            Likes : 14267

            Country-INDIA

            Thank you Garena free fire team support

            Please forgive me and kindly recover my account. Expecting your reply with my hope on you.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              ᴬᵍᵉⁿᵗ么ᴍㅤ모
              Nov 20, 2023
              Report
              Copy

              Dear free fire,
              I'm not using any third party application and hack my account
              was suspended in November 2023 please return my account
              (in game name- ᴬᵍᵉⁿᵗ么ᴍㅤ모) and my (uid- [protected]) plz return
              my account.
              +1 photos
              +1 videos
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                from Hyderabad, Telangana
                Nov 20, 2023
                Report
                Copy

                Address: Hyderabad

                Hello sir Dear Garenafree fire, . please unban my I’d I use hack injector please unban my fre fire account I’d[[protected]] once unbanned my free fire account in future I never used any hack I spend almost 10.000 BDT its my hobby I’d I am also belong to a poor family please unban my free fire account please, please,
                I HOPE YOU UNBAN MY FREE FIRE ACCOUNT
                “””I LOVE FREE FIRE GIVE ME A CHANCE”” GIVE ME A CHANCE I PROMISE I NEVER USED ANY THIRD-PARTY APPLICATION AND ANY HACK PLEASE UNSUSPEND MY ACCOUNT
                Uid:[[protected]]
                ❤️❤️
                In game name: S᭄ORRYツᴮᴼˢˢ࿐
                Level:64

                I’m waiting
                Thank you…🙏🙏🙏🙏😭😭😭

                Last one chance Sir...🙂
                +1 photos
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  from Hyderabad, Telangana
                  Nov 20, 2023
                  Report
                  Copy

                  Address: [email protected]

                  Dear Garena team

                  Sir.. Please unsasped my account I request last one chance please 🙏🙏🙏🙏🙏🙏 garena I'm skill chenge and injector 3party application using but I promise I don't use any 3rd party applications😭😭😭😭🙏🙏🙏🙏🙏🙏🙏 I below poor family I begged 🙏🙏🙏 I LOVE FREE FIRE Only Last chance give me Sir 🙏❤️🙏❤️❤️ UnSuspend my account 😭😭😭😭😭😭😭😭 full depression you not unsuspend my free fire account I suicide 😭😭😭💔💔💔💔
                  +1 photos
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    from Hyderabad, Telangana
                    Nov 20, 2023
                    Report
                    Copy

                    Address: [email protected]

                    Hello sir Dear Garenafree fire, . please unban my I’d I use skin tools injector please unban my fre fire account I’d[[protected]] once unbanned my free spend almost 40.000 BDT its my hobby I’d I am also belong to a poor family please unban my free fire account please, please,

                    fire account in future I never used any skin tools injector

                    I HOPE YOU UNBAN MY FREE FIRE ACCOUNT “”””I LOVE FREE FIRE GIVE ME A CHANCE””” GIVE ME A CHANCE I PROMISE I NEVER USED ANY THIRD- PARTY APPLICATION AND ANY HACK PLEASE

                    UNSUSPEND MY ACCOUNT

                    Uid[protected]]
                    +1 photos
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      from Hyderabad, Telangana
                      Nov 19, 2023
                      Report
                      Copy

                      Address: [email protected]
                      Website: [email protected]

                      Hello sir Dear Garena free fire, . please unban my I’d I use hack injector please unban my fre fire account I’d[[protected]] once unbanned my free fire account in future I never used any hack I spend almost 10.000 BDT its my hobby I’d I am also belong to a poor family please unban my free fire account please, please,
                      I HOPE YOU UNBAN MY FREE FIRE ACCOUNT
                      “””I LOVE FREE FIRE GIVE ME A CHANCE”” GIVE ME A CHANCE I PROMISE I NEVER USED ANY THIRD-PARTY APPLICATION AND ANY HACK PLEASE UNSUSPEND MY ACCOUNT
                      Uid:[[protected]]
                      ❤️❤️
                      In game name: S᭄ORRYツᴮᴼˢˢ࿐
                      Level:64

                      I’m waiting
                      Thank you…🙏🙏🙏🙏
                      +1 photos
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Nov 19, 2023
                        Report
                        Copy

                        Address: [email protected]

                        Hello sir Dear Garenafree fire, . please unban my I’d I use hack injector please unban my fre fire account I’d[[protected]] once unbanned my free fire account in future I never used any hack I spend almost 10.000 BDT its my hobby I’d I am also belong to a poor family please unban my free fire account please, please,
                        I HOPE YOU UNBAN MY FREE FIRE ACCOUNT
                        “””I LOVE FREE FIRE GIVE ME A CHANCE”” GIVE ME A CHANCE I PROMISE I NEVER USED ANY THIRD-PARTY APPLICATION AND ANY HACK PLEASE UNSUSPEND MY ACCOUNT
                        Uid:[[protected]]
                        ❤️❤️
                        In game name: S᭄ORRYツᴮᴼˢˢ࿐
                        Level:64

                        I’m waiting
                        Thank you…🙏🙏🙏🙏
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Nov 19, 2023
                          Report
                          Copy

                          Address: [email protected]

                          Hii garena i am Mohammad.sameer and i only played free fire for mostly some days and the last date when i played free fire was 4:11:2020and on that date when i opened free fire and then i click on start game it was showing that {the account has been suspended}and i have only login with my guest mode so why my account is suspended i am not a hacker or a bug so i request you to please give me my suspended account back i would be very faithful to you. My free id is :[protected] and my guild name is pro king thank you
                          Helpful
                          2 other people found this review helpful
                          2 found this helpful
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            L
                            Lalith6326
                            Nov 19, 2023
                            Report
                            Copy

                            Dear garena my free fire account has been banned I can't even appeal because when I login with my gmail it says page can't be accessed when I try with other gmail it works please resolve my issue. My gmail is [protected]@gmail.com pls unban my ff I'd. I won't do bad things again
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              G
                              Gobinda Tripura
                              from Agartala, Tripura
                              Nov 18, 2023
                              Nov 20, 2023
                              This thread was updated on Nov 20, 2023
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Tripura

                              Hi garena freefire i am from india,
                              I am play freefire more than 2 year's, and my game level is 67 and 7983+ likes, so i am talk to suspend my freefire account on 3rd april on evening.. But i am don't use any hack or third party app on my all time. And i am purchasing many items on my account so my money is wasted? And i am also upload freefire gameplay videos on my youtube channel.. And i am play with high ping because very big network problem in my village so this is not hack this is network problem, i am don't know to i am use in my past so please give back my account and i am watch more videos on youtube to how to unsuspend freefire account but i am not use any third party app to unsuspend my freefire account when garena give me my freefire account when i am starting to play freefire otherwise i am not playing freefire so please point this and solve this problem and i am sure to i am don't use any third party app and hack. Game i'd=[[protected]], game name=Gobinda ff
                              +1 photos
                              Nov 19, 2023
                              Complaint marked as Resolved 
                              Please sir help me my free fire account unban
                              Hello sir Dear Garena free fire, . please unban my I’d I use hack injector please unban my fre fire account I’d[[protected]] once unbanned my free fire account in future I never used any hack I spend almost 10.000 BDT its my hobby I’d I am also belong to a poor family please unban my free fire account please, please,
                              I HOPE YOU UNBAN MY FREE FIRE ACCOUNT
                              “””I LOVE FREE FIRE GIVE ME A CHANCE”” GIVE ME A CHANCE I PROMISE I NEVER USED ANY THIRD-PARTY APPLICATION AND ANY HACK PLEASE UNSUSPEND MY ACCOUNT
                              Uid:[[protected]]
                              ❤️❤️
                              In game name: S᭄ORRYツᴮᴼˢˢ࿐
                              Level:64

                              I’m waiting
                              Thank you…🙏🙏🙏🙏

                              Unban my free fire account - Comment #4130700 - Image #0
                              Hello sir Dear Garena free fire, . please unban my I’d I use hack injector please unban my fre fire account I’d[[protected]] once unbanned my free fire account in future I never used any hack I spend almost 10.000 BDT its my hobby I’d I am also belong to a poor family please unban my free fire account please, please,
                              I HOPE YOU UNBAN MY FREE FIRE ACCOUNT
                              “””I LOVE FREE FIRE GIVE ME A CHANCE”” GIVE ME A CHANCE I PROMISE I NEVER USED ANY THIRD-PARTY APPLICATION AND ANY HACK PLEASE UNSUSPEND MY ACCOUNT
                              Uid:[[protected]]
                              ❤️❤️
                              In game name: S᭄ORRYツᴮᴼˢˢ࿐
                              Level:64

                              I’m waiting
                              Thank you…🙏🙏🙏🙏

                              Unban my free fire account - Comment #4130701 - Image #0
                              Helpful
                              6 other people found this review helpful
                              6 found this helpful
                              2 Comments
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                C
                                Chota Bhim
                                Nov 15, 2023
                                Report
                                Copy

                                Address: Dhani dariyapur bhiwani haryana

                                Hello
                                Garena Free Fire Team

                                Please Help Me My Acount Has been Suspended For Been Year But Not Any Reply I Love FF Game My Acount Level 69 Like 9000+ I Play Daily 5 To 9 Hours But My I'd Gose My Friends And Use Hack File But I Love Free Fire I Don't Any Cheat For Your Guidline Please Unsuspend My FF Acount Please 🥺😭
                                My Uid= [protected]
                                My Account Name =꧁RคᎥនтαʀ࿐✓.✓
                                Please Help Me For Unsuspend My Account Please Sir I Request For Your Team Sorry For Any Mistake But Future Time Not Any Problem For My Account Please Last Chance For Me Please 🥺🥺Jai shree shyam 🥺😭😭😭😭😭😭😭😭😭

                                Thanks For Garena Team ❤️
                                +1 photos
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  C
                                  Chota Bhim
                                  Nov 15, 2023
                                  Report
                                  Copy

                                  Address: Dhani dariyapur bhiwani haryana

                                  Hello
                                  Garena Free Fire Team

                                  Please Help Me My Acount Has been Suspended For Been Year But Not Any Reply I Love FF Game My Acount Level 69 Like 9000+ I Play Daily 5 To 9 Hours But My I'd Gose My Friends And Use Hack File But I Love Free Fire I Don't Any Cheat For Your Guidline Please Unsuspend My FF Acount Please 🥺😭
                                  My Uid= [protected]
                                  My Account Name =꧁RคᎥនтαʀ࿐✓.✓
                                  Please Help Me For Unsuspend My Account Please Sir I Request For Your Team Sorry For Any Mistake But Future Time Not Any Problem For My Account Please Last Chance For Me Please 🥺🥺Jai shree shyam 🥺😭😭😭😭😭😭

                                  Thanks For Garena Team ❤️
                                  +1 photos
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Shah Don
                                    Nov 15, 2023
                                    Report
                                    Copy

                                    Dear Garena,
                                    I am playing Free Fire since last 2 years.
                                    My Account has been suspended without any reason, as I have used game booster application which is Pre - installed in my phone. I request to review my I'd once and if I found Guilty, you are liable to punish me.
                                    MY FREE FIRE ID - [[protected]]
                                    Game Name: Ͳᴀʏʏᴀʙㅤᶠᶠ
                                    ID LEVEL - 53
                                    Please Garena Back my account or ID please
                                    Have a great day ahead.

                                    [Help me]-------THANK YOU----
                                    +1 photos
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      J
                                      Nov 14, 2023
                                      Report
                                      Copy

                                      Address: Gopalgonj

                                      Hi garena freefire i am from Bangladesh,
                                      I am play freefire more than 2 year's, and my game level is 59 and 3250+ likes, so i am talk to suspend my freefire account on 3rd april on evening.. But i am don't use any hack or third party app on my all time. And i am purchasing many items on my account so my money is wasted? And i am also upload freefire gameplay videos on my youtube channel.. And i am play with high ping because very big network problem in my village so this is not hack this is network problem, i am don't know to i am use in my past so please give back my account and i am watch more videos on youtube to how to unsuspend freefire account but i am not use any third party app to unsuspend my freefire account when garena give me my freefire account when i am starting to play freefire otherwise i am not playing freefire so please point this and solve this problem and i am sure to i am don't use any third party app and hack. Game i'd=[[protected]]game name=ᴛᴄシ︎ㅤғᴀʜɪᴍㅤ❸
                                      +2 photos
                                      Helpful
                                      1 other people found this review helpful
                                      1 found this helpful
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        V
                                        Vishal99750@
                                        Nov 14, 2023
                                        Report
                                        Copy

                                        Address: Dehli
                                        Website: No hack

                                        Address:
                                        India, Delhi, [protected]
                                        Website:
                                        Not any website

                                        Hi garena freefire i am from india,
                                        I am play freefire more than 3 year's, and my game level is 68 and 11596 likes, so i am talk to suspend my freefire account on 2 November 02/11/2023 on evening.. But i am don't use any hack or third party app on my all time. And i am purchasing many items on my account so my money is wasted? And i am also upload freefire gameplay videos on my youtube channel.. And i am play with high ping because very big network problem in my village so this is not hack this is network problem, i am don't know to i am use in my past so please give back my account and i am watch more videos on youtube to how to unsuspend freefire account but i am not use any third party app to unsuspend my freefire account when garena give me my freefire account when i am starting to play freefire otherwise i am not playing freefire so please point this and solve this problem and i am sure to i am don't use any third party app and hack. Game i'd=[[protected]], game name=SOLTA444! i_h_p
                                        +1 photos
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit