Claimed

Garena Complaints & Reviews

1
Updated: Apr 5, 2026
Complaints 12390
Resolved
811
Unresolved
11579
Contacts

File a complaint to Garena

Having problems with Garena?

File a complaint and get it resolved by Garena customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Garena reviews & complaints page 321

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
Ravan ff Gamers 103
Jul 8, 2022
Report
Copy

Address: India, India

My Free Fire l Ban I Only Used Headshot ConfigWho Only Used For Fun 1 Don't Know Because Of My Free Fire I Ban I RequestYou My I Am Unbanned And In Future I Don't KarungaSuch Any Mistake Player Name :UID :[protected]
Jul 08, 2022
Updated by Ravan ff Gamers 103
My Free Fire l Ban I Only Used Headshot ConfigWho Only Used For Fun 1 Don't Know Because Of My Free Fire I Ban I RequestYou My I Am Unbanned And In Future I Don't KarungaSuch Any Mistake Player Name :UID :[protected]
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    L
    Legendarynoob Gaming
    Jul 8, 2022
    Report
    Copy

    I purchase a special air drop but I didn't get to cliam my reward.
    I want my money back.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      V
      Vinoth sham
      from Chennai, Tamil Nadu
      Jul 8, 2022
      Report
      Copy

      Address: Chennai

      This thread was updated on Jun 25 2021 Hello Garena,
      Hello Sir, my name is mortal I'm using free fire have been last 12 days my account has been suspended.

      Iam using glitch I knew it is illegal... then I'm uninstall and from next day I'm opening free fire but it's not responding. It will show my account is suspended.

      Please help me GARENA, I love Free Fire so much... I can't live without GARENA FREE FIRE, Please give me my account I'm never misuse the chance... trust me...
      Game Nickname: Ꮇᴏʀᴛᴀʟㅤ9Ƭ7
      user ID is:[protected]
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        S. Monesh
        Jul 8, 2022
        Report
        Copy

        FF:In Mistry madness event, I exchange the keys for event bundle but I did not get in the vault please correct the problem my user ID:[protected]
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          F
          Fardeen1234
          Jul 8, 2022
          Report
          Copy

          Address: 1 Fusionopolis Place, #17-10, Galaxis Singapore, Singapore 138522, SG

          Hello
          TEAM FREE FIRE
          I have not done anything wrong and i'm sure I have followed your rules of conduct and you have
          Suspended my account for not any valid reason please back my account as son as possible
          my character id[protected]
          my account name ︻┳┳一✩HΛϾКΞЯS
          Thanks you so much
          HELLO,

          Garena FREE FIRE

          My free fire account has been suspended. I use Headshot hack one time in training ground mode just for fun. Once unbanned my free fire account in future time I never used any hack. I spend almost 20000 taka in my suspended account. I also belong to a middle-class family. For believe me You can check my gameplay, KD and Headshot Rate. I am normal player. Please check once my account. This is my humble request to FREE FIRE TEAM TO Unban My Account. Please unban my free fire account.

          player Uid :[protected]., 😭😭😭😭😭😭😭😭🙏ðŸ™...
          Player Name :- ( ᯓ『ᴍᴀʜᴀᴋᴀʟ▪』ᯓ )

          " I LOVE FREE FIRE VERY MUCH " " I HOPE UNBAN MY ACCOUNT" Please sir only one chance
          Fardeen1234's [Complaint's author] reply, Jul 14, 2022
          Unsuspended hua kya?
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            M
            MAD BOY 69.
            Jul 8, 2022
            Report
            Copy

            HLW GARENA
            I HADE BEEN play this game last 4 year means 2017 but before 2 year my I'd got suspended pls resolve and give my account back
            Thank you pls accept my request ❤️
            Uid [protected]
            Levl 51
            Name krishro553
            Helpful
            1 other people found this review helpful
            1 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Amitsaha0007
              from Chanchal, West Bengal
              Jul 8, 2022
              Report
              Copy

              Website: ffsupport.garena.com/hc/en-us

              Hello sir,

              Please unban my free fire I'd. I am using hack by mistake please unban my account .

              UID[protected]

              Thank you...
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                G
                Gaming sujan
                Jul 7, 2022
                Report
                Copy

                Address: India
                Website: NEW YEAR SPECIAL ONE TAP CONFIG. ZIP REMOVE THIS CONFIG. ZIP UPDATE HS HIGH SENSITIVITY. ZIP

                HELLO,

                Garena FREE FIRE

                My free fire account has been suspended. I use Headshot hack one time in training ground mode just for fun. Once unbanned my free fire account in future time I never used any hack. I spend almost 30000 taka in my suspended account. I also belong to a middle-class family. For believe me You can check my gameplay, KD and Headshot Rate. I am normal player. Please check once my account. This is my humble request to FREE FIRE TEAM TO Unban My Account. Please unban my free fire account.

                player Uid :[protected]
                Player Name :- ( ᯓ『ᴍᴀʜᴀᴋᴀʟ▪』ᯓ )

                " I LOVE FREE FIRE VERY MUCH " " I HOPE UNBAN MY ACCOUNT"
                Jul 07, 2022
                Updated by Gaming sujan
                HELLO,

                Garena FREE FIRE

                My free fire account has been suspended. I use Headshot hack one time in training ground mode just for fun. Once unbanned my free fire account in future time I never used any hack. I spend almost 30000 taka in my suspended account. I also belong to a middle-class family. For believe me You can check my gameplay, KD and Headshot Rate. I am normal player. Please check once my account. This is my humble request to FREE FIRE TEAM TO Unban My Account. Please unban my free fire account.

                player Uid :[protected]
                Player Name :- ( ᯓ『ᴍᴀʜᴀᴋᴀʟ▪』ᯓ )

                " I LOVE FREE FIRE VERY MUCH " " I HOPE UNBAN MY ACCOUNT"
                Jul 29, 2022
                Updated by Gaming sujan
                Dear Garena free fire...undan
                Please unban my id l use config file hack one time just for fun please unban my free fire account id([[protected]]) Ance unban rned my free fire account in future l never er used any hack l spend olmost 30, 000INR it's my old id am alsobelang to a poor family please unban my free fire accunt please please. 😔🙏🙏🙏🙏😭😭 l HOPE YOU UNBAN MY FREE FIRE ACCOUNT
                ... I LOVE FREE FIRE GIVE ME A CHANCE...
                GIVE ME A CHANCE I PROMISE I NEVER USED ANY THIRD PARTY APPLICATION AND FILE
                PLEASE UNSUSPEND MY ACCOUNT
                U ID :[protected]
                ln game name :-ᯓ『ᴍᴀʜᴀᴋᴀʟ▪』ᯓ
                Level :-72
                Email :- [protected]@gmail.com
                I'm waiting 😭😭
                Thank you. .. 🙏🙏🙏🙏
                Jul 29, 2022
                Updated by Gaming sujan
                Dear Garena free fire...undan
                Please unban my id l use config file hack one time just for fun please unban my free fire account id([[protected]]) Ance unban rned my free fire account in future l never er used any hack l spend olmost 30, 000INR it's my old id am alsobelang to a poor family please unban my free fire accunt please please. 😔🙏🙏🙏🙏😭😭 l HOPE YOU UNBAN MY FREE FIRE ACCOUNT
                ... I LOVE FREE FIRE GIVE ME A CHANCE...
                GIVE ME A CHANCE I PROMISE I NEVER USED ANY THIRD PARTY APPLICATION AND FILE
                PLEASE UNSUSPEND MY ACCOUNT
                U ID :[protected]
                ln game name :-ᯓ『ᴍᴀʜᴀᴋᴀʟ▪』ᯓ
                Level :-72
                Email :- [protected]@gmail.com
                I'm waiting 😭😭
                Thank you. .. 🙏🙏🙏🙏

                Helpful
                3 other people found this review helpful
                3 found this helpful
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  N
                  Nabin Bhatt
                  Jul 7, 2022
                  Report
                  Copy

                  Address: Mumbai

                  Dear Garena ...I get rid of complainng you and submiting a request For Server Transfer .As you know I want to trasnfer my server from Bangladesh to India...I am waiting from 4 months..Garena Didnt helped me. they only response me to wait .How much should I wait. its been 4 month I have submited a request .I recieved A OTP code 2 montgs ago but my id isn't transferred till now..I Submit many many request But Garena team didnt working on my issue. please contact the team member personally and resolve my issue fast..Don't know why it is taking many months to transfer.where other player id has transferred very fast.Only mine is taking too long time..Response me garena..You are playing with players feeling..

                  Uid :[protected]
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    SRINU PRO GAMING YT
                    Jul 7, 2022
                    Report
                    Copy

                    Sir please unban my ff id uid:[protected]
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      Ê
                      ꧁༒Ǥ₳₦ǤֆƬ
                      Jul 7, 2022
                      Report
                      Copy

                      MY A
                      account was banned for no reason I did not use any hack
                      I'd:[protected]
                      ꧁༒PUBG_꧁༒Ǥ₳₦
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        V
                        Vinay69_11
                        from Naraingarh, Haryana
                        Jul 7, 2022
                        Report
                        Copy

                        Hi garena freefire i am from india,
                        I am play freefire more than 5 (five)year's, and my game level is 63 and 9980+ likes, so i am talk to suspend my freefire account on December or January morning But i am don't use any hack or third party app on my all time. And i am purchasing many items on my account so my money is wasted total of alteast 10, 000 rupees ? And i am also upload freefire gameplay videos on my youtube channel.. And i am play with high ping because very big network problem in my village so this is not hack this is network problem, i am don't know to i am use in my past so please give back my account and i am watch more videos on youtube to how to unsuspend freefire account but i am not use any third party app to unsuspend my freefire account when garena give me my freefire account when i am starting to play freefire otherwise i am not playing freefire so please point this and solve this problem and i am sure to i am don't use any third party app and hack. SO REMOVE MY ACCOUNT SUSPENSION OR I WANT FULL REFUND
                        Pay me 10k
                        Helpful
                        3 other people found this review helpful
                        3 found this helpful
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          V
                          Vinay69_11
                          from Naraingarh, Haryana
                          Jul 7, 2022
                          Report
                          Copy

                          Dear garena my name is vinay and i am 18 years old
                          Months ago my account got suspended because of the file modification i used
                          I find it on YouTube and it says it is antiban but still my account got suspended. I am so sorry for that i love playing free fire and i am playing daily it for about 4 years. But due to my mistake account got suspended. I will never repeat this i am so sorry for that. Since my account got suspend it's never been any day i tried to login my account or thinks about it . I cried a lot when I come from work it's my stress buster. My favourite game free fire i had given my life to it . Please give me second chance, please give me time ban at least which i didn't get i get permanent suspension. You can give me time ban Please i have many memories of my account. Please help me understand my problem unsuspend it please give me second chance
                          Everyone deserve second chance also i am a free fire YouTuber channel with 50k + subscribers i haven't uploaded anything from about months. My life depends on my account. Please 🙏🥺Please you give many people time ban then why not me . Please 🙏 second chance . I will never use modification file again . Please i learnt from my mistake. And that's why you ban our account so that we learn i have learnt my lesson
                          Helpful
                          2 other people found this review helpful
                          2 found this helpful
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            MEDISETTI GANESH
                            Jul 7, 2022
                            Report
                            Copy

                            Address: ꧁ⒼⒶⓃⒺⓈⒽ591m꧂
                            Website: free fire Ganesh

                            Bypassing Free Fire anti-hack system via illicit local data transferTo better address and assist our players, Free Fire servers have their own local customer service teams. Users needing assistance will need to contact the respective team assigned to their region and may refer to the list below:
                            ID:[protected]
                            Helpful
                            1 other people found this review helpful
                            1 found this helpful
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              N
                              Nagarjunavelugu
                              from Ongole, Andhra Pradesh
                              Jul 7, 2022
                              Report
                              Copy

                              Dear Sir, I am Sorry for Using Hacks on free fire. I assure you that I will never Use this type of Hacks again on my Free Fire I'd . It's my mistake that I Use Hacks on my Free Fire I'd for that I am really apologize I request you to Unbanned My Device. I shell be very Thankful to You.
                              I am really very very sorry.😭 I didn't understand what to do now, i love Free Fire, i want to play it sir/mam.

                              FF NAME : NTR THALAIVA
                              FF ID:[protected]
                              Device Name :
                              Device IMEI Number :
                              IMEI 1: [protected]
                              IMEI 2: [protected]

                              I will never do that after today.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                C
                                Combat Gamerz
                                from Dehri, Bihar
                                Jul 7, 2022
                                Report
                                Copy

                                From few days my matchmaking is too late and matchmaking with hackers
                                I want solution for it
                                [protected]

                                CG_GAMERZ_YT
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  N
                                  Nagarjunavelugu
                                  from Ongole, Andhra Pradesh
                                  Jul 6, 2022
                                  Report
                                  Copy

                                  Dear Sir, I am Sorry for Using Hacks on free fire. I assure you that I will never Use this type of Hacks again on my Free Fire I'd . It's my mistake that I Use Hacks on my Free Fire I'd for that I am really apologize I request you to Unbanned My Device. I shell be very Thankful to You.
                                  I am really very very sorry.😭 I didn't understand what to do now, i love Free Fire, i want to play it sir/mam.

                                  FF NAME : NTR THALAIVA
                                  FF ID:[protected]
                                  Device Name : PROTECTED
                                  Device IMEI Number :
                                  IMEI 1: [protected]
                                  IMEI 2: [protected]

                                  I will never do that after today.
                                  Jul 06, 2022
                                  Updated by Nagarjunavelugu
                                  Dear Garena Team,
                                  I am really don't know free fire rules and regulations, pls unsuspend my free fire id, i invest more money in this account, pls unsuspend my id

                                  Dear Garena ...I get rid of complainng you and submiting a request For Server Transfer .As you know I want to trasnfer my server from Bangladesh to India...I am waiting from 2months..Garena Didnt helped me. they only response me to wait .How much should I wait. its been 4 month I have submited a request .I recieved A OTP code 2 montgs ago but my id isn't transferred till now..I Submit many many request But Garena team didnt working on my...
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    Amitbhai73
                                    from Muzaffarnagar, Uttar Pradesh
                                    Jul 6, 2022
                                    Report
                                    Copy

                                    I am Amit. Today my id got banned without any reason I don't use any hack and glitch. Can you help me to resolve it. My uid [protected]
                                    Helpful
                                    1 other people found this review helpful
                                    1 found this helpful
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      R
                                      Rahul Panthi
                                      Jul 6, 2022
                                      Report
                                      Copy

                                      I'm sick of hackers and DPI users I'm leaving ff and playing PUBG your game is so worst I was a ff fan but I'm tired with hackers in my game now I'm leaving free fire ..
                                      Helpful
                                      1 other people found this review helpful
                                      1 found this helpful
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        M
                                        Monujj Gaming
                                        Jul 6, 2022
                                        Report
                                        Copy

                                        Address: Assam Guwahati

                                        Hello
                                        TEAM FREE FIRE
                                        I have not done anything wrong and i'm sure I have followed your rules of conduct and you have
                                        Suspended my account for not any valid reason please back my account as soon as possible
                                        my charecter id.[protected]
                                        my account name.( MoneMagar )
                                        Thank you so much
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit