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Garena Complaints & Reviews

www.garena.sg
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Updated: Mar 2, 2026
Complaints 12389
Resolved
811
Unresolved
11578
Bad 😕 It seems that Garena has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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A
Ajay jatwa
from Ujjain, Madhya Pradesh
Feb 22, 2022
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Address: Singapore
Website: Garena free fire

Hello,
TEAM FREE FIRE INDIA,

MY I'd was supposed when I was playing the game, I haven't done anything wrong and I am sure that I have followed you rules of conduct, and I am sure that by mistake you have suspended my account for no valid reason, you can check my kD, headshot rate I'm a normal player, please check my KD, headshot rate I'm a normal player please check once my account.

This is my humble request to free fire team to unban my account.
Player name:-Ajay.ff..
I'd:[protected]
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    U
    Ujjala Barman
    Feb 22, 2022
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    Address: Asaam

    Dear Garenafree fire,
    Please unban my I'd. I use apk file hack one time just
    for fun. Please unban my free fire account once unbanned my free fire account in future I will never used any hack. I spend almost more than 1000 INR My old I'd. I am also belong to a poor family please unban my free fire 🙏🙏🙏please.please, 😭😭I Hope YOU UNBAN MY FREE FIRE ACCOUNT
    '''I LOVE FREE FIRE GIVE ME A CHANCE ''''
    GIVE ME A CHANCE I PROMISE I NEVER USED ANY
    THIRDPARTY APPLICATION AND FILE.
    PLEASE UNSUSPEND...Free Fire Id as soon as possible.

    My UID:[protected]
    My Game Name:ᴮ❹ᴹ✓IRON=AD7
    My Game Server:India
    Id Suspended Date:21/022022
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      U
      Ujjala Barman
      Feb 22, 2022
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      Address: Asaam

      Dear Garenafree fire,
      Please unban my I'd. I use apk file hack one time just
      for fun. Please unban my free fire account once unbanned my free fire account in future I will never used any hack. I spend almost more than 1000 INR My old I'd. I am also belong to a poor family please unban my free fire 🙏🙏🙏please.please, 😭😭I Hope YOU UNBAN MY FREE FIRE ACCOUNT
      '''I LOVE FREE FIRE GIVE ME A CHANCE ''''
      GIVE ME A CHANCE I PROMISE I NEVER USED ANY
      THIRDPARTY APPLICATION AND FILE.
      PLEASE UNSUSPEND...Free Fire Id as soon as possible.

      My UID:[protected]
      My Game Name:ᴮ❹ᴹ✓IRON=AD7
      My Game Server:India
      Id Suspended Date: 21/02/2022
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        T
        Tempo TEMPO
        Feb 22, 2022
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        Address: 37-A gopal nagar kanpur

        Dear garena
        You have been suspended my I'd because I was using headshot config I am really sorry for this please unban my I'd now will never use any type of hack Plz unban my I'd sorry 😭😭😭😭😭😭😭😭😭
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          M
          Md Gulfraz
          Feb 22, 2022
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          Address: Bihar bhagalpur

          My free fire ID Ban I only Used heck application which is only Used for fan 1Didn t know Because of this My free fire ID Ben request you My I'd beunbanned and in future I Will not do any such mistake I am waiting my uid [protected]
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            G
            Gs2Smoke
            Feb 22, 2022
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            Team Garena,

            Hello Garena Team my free fire i'd Suspended in month. I Only Used script file Application Used For Fun. I Didn't Know Because Of This My Free Fire I'd Suspended. I pray you with folded hands please unsuspended my free fire id and in future i will not do any such mistake.
            I am waiting 😭
            Thank You 👍

            Free Fire in game name :- ༒Ǥֆ2༒SMOKE

            Free Fire Suspended id :- [protected]
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              H
              Happy1244
              Feb 21, 2022
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              Hello Garena team🤗my FF id was suspended on 2 of February I don't used hack but I don't know how my id got suspended I pray to you with fold hands to unsusband my FF id.
              I am waiting 😔🥺😭
              Thank you👍
              [protected] uid ingame name legendhappyt.
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                B
                Baap G
                Feb 21, 2022
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                Address: [email protected]

                Hello dear free fire team my id name is Kʜᴀᴛʀᴀ乂Dᴊ-Yᴛ and i play free after 3 years and in few days my account issue so please help me and solve my problem i have a many top up in free fire and my id is very old so please check my id and solve this issue beacause in some days i not open my id and not play free fire and this problem i faced and i send screen shot also so please solve my issue
                uid:-[protected]
                And i not used any type of hack but my account not open this interface my id show and i used only one lag config file beacuse my phone is very leg so i used leg file plzzz and in some days my id timer is stoped pzzz solve this and run understand i break your rules and regulation but this is not hack so plzzz solve this problem.

                Uid:-[protected]
                In-Game Name:-Kʜᴀᴛʀᴀ乂Dᴊ-Yᴛ
                Level:-61
                Guild Id:-[protected]
                Thank you @team garrena
                Thank you @team garrena
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                  T
                  THE NOVA
                  Feb 21, 2022
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                  Address: Kerala

                  My free fire acount was hacked
                  My free fire id[protected]
                  Please suspended my id
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                    A
                    armanhasan
                    from giridih, Jharkhand
                    Feb 21, 2022
                    Resolved
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                    Resolved

                    Address: jharkhand

                    Please unban my id my uid is [protected]
                    Feb 22, 2022
                    Complaint marked as Resolved 
                    please unban my id
                    Feb 21, 2022
                    Updated by armanhasan                     please unban my id my uid is [protected]
                    View replies
                    Please unsuspend my I'd
                    Uid [protected]
                    IGN-BotSunny
                    Reply
                    Please unsuspend my UID= [protected]
                    Reply
                    My ID is ban please Unban my id
                    Uid[protected]
                    Reply
                    Please unsuspend my I'd
                    My UID=[protected]
                    Reply
                    Hii sir my I'd suspended iam us tha hack please unsuspend my I'd

                    [protected]
                    Reply
                    Hello, TEAM FREE FIRE INDIA, My ID Was suspended When I Was Playing The Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid Reason, you can check my KD, headshot rate I'm a normal player, please check once my account. This is my Humble Request to Free Fire Team To Unban My Account.

                    Player Name :- NEX JD
                    ID:-[protected]
                    Reply
                    Hello
                    TEAM FREE FIRE
                    I have not done anything wrong and i'm sure I have followed your rules of conduct and you have
                    Suspended my account for not any valid reason please back my account as soon as possible
                    my charecter id.[protected]
                    my account name.( BD ULTRA 79)
                    Level. (77)
                    Thank you so much
                    Reply
                    Hi Garena free fire team

                    I used ff tools I don't know ff tools is risk app my is banned
                    Myself live in don't use any hack please my unban/unsuspend please last change me I love free fire my favorite game
                    I'm waiting for my I'd

                    In game name 2ᵏ★Badboyᶠᶠ
                    UID [protected]
                    Reply
                    Hi Dear Garena Free fire team,

                    I would like to inform you that I have used an FF Tools as I did not know what it be .Unfortunately, after using this I'd Ban.So, I'm so sad now as I can not play Free fire. I have vowed that I will never use like this kind of app. So I am respectfully requesting you to unban my I'd as I appreciate to play it.

                    I'm hoping for an immediate action.

                    In game name 2ᵏ★Badboyᶠᶠ
                    Free fire I'd [protected]
                    Reply
                    Please help me unban my I'd unsuspend my free fire I'd please please please

                    In game name. 2ᵏ★Badboyᶠᶠ
                    UID My I'd. [protected]
                    Reply
                    Free fire you ID [protected]
                    Reply
                    Dan free fire I'D good enough please help me thank you love that you know
                    Reply
                    Hello,
                    TEAM FREE FIRE INDIA, My ID Was suspended When I Was Playing The Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid Reason, you can check my KD, headshot rate I'm a normal player, please check once my account. This is my Humble Request to Free Fire Team To Unban My Account.

                    Player Name :- BiGYT SAM

                    ID:- [protected]
                    Reply
                    Hello,
                    TEAM FREE FIRE INDIA, My ID Was suspended When I Was Playing The Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid Reason, you can check my KD, headshot rate I'm a normal player, please check once my account. This is my Humble Request to Free Fire Team To Unban My Account.

                    Player Name :- BiGYT SAM

                    ID:- [protected]
                    Reply
                    I did nothing wrong and I'm sure I followed your rules of conduct and you suspended my account for no valid reason. Please return my account as soon as possible.

                    My character ID.[protected]
                    My account name. (abijee4346s)

                    Thank you very much
                    Reply
                    I did nothing wrong and I'm sure I followed your rules of conduct and you suspended my account for no valid reason. Please return my account as soon as possible.

                    My character ID.[protected]
                    My account name. (abijee4346s)

                    Thank you very much
                    Reply
                    Hello, TEAM FREE FIRE INDIA, My ID Was suspended When I Was Playing The Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid Reason, you can check my KD, headshot rate I'm a normal player, please check once my account. This is my Humble Request to Free Fire Team To Unban My Account.

                    Player Name:-ᴠɪᴘܓMohim◥᭄

                    ID:[protected]
                    Reply
                    Hi Garena free fire team

                    I used FF tools but my is banned please my unban my id unsuspend please

                    My Country Bangladesh

                    In game name 2ᵏ★Badboyᶠᶠ
                    UID. [protected]
                    Reply
                    Please my id unban

                    In game name. 2ᵏ★Badboyᶠᶠ
                    UID. [protected]
                    Reply
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                      A
                      armanhasan
                      from giridih, Jharkhand
                      Feb 21, 2022
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                      Address: india jharkhand

                      Unban my id my uid is [protected]
                      View replies
                      Hello, Please help me solve My Free Fire account, it has a problem and l did notdo anything wrong ID [protected] Thank you
                      Reply
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                        M
                        Monty Gaming
                        Feb 21, 2022
                        Resolved
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                        Resolved

                        Address: State gujrat dist pms ta halol

                        Dear sir
                        I am not using haking my account is suspended

                        My friends using haking please unsuspend my account
                        I'd[protected]

                        Please sir help me
                        Feb 24, 2022
                        Complaint marked as Resolved 
                        Dear sir my id is suspended I am not use 3thrd party use please recover my id please
                        Feb 21, 2022
                        Updated by Monty Gaming                         Dear sir
                        I am not using haking my friends using haking
                        My I'd suspended
                        Please sir unsuspend my accounts[protected]

                        View replies
                        Hello,

                        TEAM FREE FIRE INDIA,

                        My ID Was suspended When I Was Playing The Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid Reason, you can check my KD, headshot rate I'm a normal player, please check once my account.
                        This is my Humble Request to Free Fire Team To Unban My Account.

                        Player Name :- [protected]
                        ID:- ᵀᴳᵀᴳ⋆ＮＯＢＩＴＡ_
                        Reply
                        Team Garena Fire India,

                        My ID was banned when I was playing the game, I made no mistake and I am sure that I followed your rules of conduct, and why my account has been banned and I am sure that by mistake you have banned my account for a legitimate reason, this is my humble request to the Garena team to ban my account.

                        Name of the player: - AJ BASIR™2
                        ID: -[protected]
                        Reply
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                          A
                          armanhasan
                          from giridih, Jharkhand
                          Feb 21, 2022
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                          Please give me one chance, sir please unban my id
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                            A
                            armanhasan
                            from giridih, Jharkhand
                            Feb 21, 2022
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                            Address: jharkhand

                            Pls unban my id [protected]
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                              A
                              Axom Koustav
                              Feb 21, 2022
                              Resolved
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                              Resolved

                              Address: Golaghat

                              Hello,
                              Dear garena team,

                              My Free Fire I'd Suspended I Only Used Auto Headshot Config File Only Used Custom Match Only Which Is Used For Fun I Didn't Know Because Of This My Free Fire I'd Suspended I Request You My I'd be unsuspend and in future I will not do any such mistake🥺🥺🥺🥺🥺💔
                              PlayerID[protected]
                              Ingame name YT᭄Ꮶᴏᴜꜱᴛᴀᴠᶠᶠ
                              Server INDIAN

                              once unsuspend now i won't do this mistake again, 😞

                              I am waiting, , , , , , , , , , , , , , , , 🥺
                              Feb 24, 2022
                              Complaint marked as Resolved 
                              Hello, Dear garena team, My Free Fire I'd Suspended I Only Used Auto Headshot Config File Only Used One CS Custom Match Only Which Is Used For Fun I Didn't Know Because Of This My Free Fire I'd Suspend I Request You My I'd be unsuspend and in future I will not do any such mistake🥺🥺🥺🥺🥺 once unsuspend now i won't do this mistake again, 😞 I HOPE YOU UNBAN MY FREE FIRE ACCOUNT ""I LOVE FREE FIRE GIVE ME ONCE CHANCE"" GIVE ME ONCE CHANCE I PROMISE I NEVER USED ANY THIRD-PARTY APPLICATION AND FILE PLEASE UNSUSPEND MY ACCOUNT Player ID: 743347775 In game name: YT᭄Ꮶᴏᴜꜱᴛᴀᴠᶠᶠ Level:60 Email [email protected]
                              View replies
                              Dear garena team,

                              My Free Fire I'd Suspended I Only Used Auto Headshot Config File Only Used Custom Match Only Which Is Used For Fun I Didn't Know Because Of This My Free Fire I'd Suspended I Request You My I'd be unsuspend and in future I will not do any such mistake🥺🥺🥺🥺🥺💔
                              PlayerID[protected]
                              Ingame name ROOPKATHA
                              Server INDIA

                              once unsuspend now i won't do this mistake again, 😞

                              I am waiting, , , , , , , , , , , , , , , , 🥺
                              Reply
                              Hello,
                              Dear garena team,

                              My Free Fire I'd Suspended I Only Used Auto Headshot Config File Only Used Custom Match Only Which Is Used For Fun I Didn't Know Because Of This My Free Fire I'd Suspended I Request You My I'd be unsuspend and in future I will not do any such mistake😭😭😭💔
                              PlayerID [protected]
                              Ingame name ᴺᴳメOʙɪᴛᴏᶠᶠꔪ
                              Server INDIAN

                              once unsuspend now i won't do this mistake again, 😭

                              I am waiting, , , , , , , , , , , , , , , 😭🥺
                              Reply
                              Hello,
                              TEAM FREE FIRE INDIA, MY ID Was suspended When I Was playing The Game, I Haven't Done Anything Worng And I Am Sure That I Have Followed Your Rules Of Conduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid Reason, you can check KD, headshot rate I'm a normal player, please check once my account. This is my Humble Request to Free Fire Team To Unband My Account.

                              Player Name :-Mafia rahul

                              ID:-[protected]
                              Reply
                              Halo
                              Team free fire lndia
                              My id was suspended when l was playing the game l haven't done anything working and I am sure that l have followed your rules of conduct and l am sure that by mistake you have suspended my account for no valid reason you can check my kd headshot rate I'm a normal plyayr please check once my account this is my humble request to free fire team to unban my account
                              Plyar name. Max irfan
                              I'd [protected]
                              Reply
                              MY Free Fire I'd Suspended I Only Used Auto Headshot Config File Only Used Custom Match Only Which Is Used For Fun I Didn't Know Because Of This My Free Fire I'd Suspended I Request You My I'd be unsuspend and in future I will not do any such mistake🥺🥺🥺🥺🥺💔
                              PlayerID[protected]
                              Ingame name [protected]
                              Server INDIAN
                              Reply
                              M YFree Fire I'd Suspended I Only Used Auto Headshot Config File Only Used Custom Match Only Which Is Used For Fun I Didn't Know Because Of This My Free Fire I'd Suspended I Request You My I'd be unsuspend and in future I will not do any such mistake🥺🥺🥺🥺🥺💔
                              PlayerID[protected]
                              Ingame name Aman70ggg
                              Server INDIAN
                              Reply
                              Hello,

                              TEAM FREE FIRE INDIA,

                              My ID Was suspended When I Was Playing The Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid Reason,

                              This is my Humble Request to Free Fire Team To Unban My Account.

                              Player Name :- ʜʏᴘᴇʀ★ɢᴀᴍᴇʀ★

                              ID:-[protected]
                              Reply
                              Hello, Dear garena team, My Free Fire I'd Suspended I Only Used Auto Headshot Config File Only Used One CS Custom Match Only Which Is Used For Fun I Didn't Know Because Of This My Free Fire I'd Suspend I Request You My I'd be unsuspend and in future I will not do any such mistake🥺🥺🥺🥺🥺 once unsuspend now i won't do this mistake again, 😞 I HOPE YOU UNBAN MY FREE FIRE ACCOUNT ""I LOVE FREE FIRE GIVE ME ONCE CHANCE"" GIVE ME ONCE CHANCE I PROMISE I NEVER USED ANY THIRD-PARTY APPLICATION AND FILE PLEASE UNSUSPEND MY ACCOUNT
                              Player ID: [protected]
                              Player name: ꧁অসম༻RÏTü꧂
                              Reply
                              Hello
                              Team Garena. My free fire account has been suspended. For which I am absolutely devastated. Sir, I only used the headshot glitch file once. I don't know if my account will be suspended for this. Sir I will never use this kind of glitch file again in the future.sir, I am appealing to Garena free fire team. To return my free fire account as soon as possible.

                              Sir i'm waiting for your reply 😔😔😔


                              Game name : ꧁অসম༻RÏTü꧂
                              Game UID :[protected]
                              Game server :Indian
                              Reply
                              Please garena please my free fire I’d recover me please, my I’d label 71 please sir please
                              Game id-[protected]
                              Game name-꧁অসম༻RÏTü꧂
                              Reply
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                                R
                                rajeshkumar8274
                                from Chennai, Tamil Nadu
                                Feb 21, 2022
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                                Address: 3770913338(UID)

                                Hii Garena,
                                I'm [protected](UID)free fire user... My problem is match can't start many times in game time second's... Please solve my problems... And please give me a blue top criminal in 190(rupees)air drop...
                                "thanks"
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                                  M
                                  Meesha231
                                  Feb 21, 2022
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                                  Hi Free Fire India Team,

                                  My id was suspended on 28 January 2022. Please Unban my account it not Only ID it’s a memory of my past few years I have spent over 40-70 thousand rupees. Now I read all your policy and rules.

                                  And I will never break any rule or polices sure sir please unban my account I request you to unban my account I will ready to pay as a penalty if you required.

                                  Please unban my account please. This id has lots of memory of my past year.

                                  Free Fire Player ID - [protected]
                                  In-game Name - meesha231
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                                    R
                                    Rituraj boruah
                                    Feb 21, 2022
                                    Resolved
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                                    Resolved

                                    Address: Sivsagar

                                    Hello Garena,
                                    Hello Sir, my name is Rituraj, I'm using free fire have be 9days,
                                    my account has been suspended.

                                    15 days ago I'm playing a rank match... in that match I'm killed by a hacker(Only HEADSHOT HACK).

                                    But I can't control my angry... I'm tried to download HEADSHOT CONFIUGE FILE... at last its working... I'm using hack next day I'm opening free fire but it's not responding. It will show my account is suspended.

                                    Please help me GARENA, I love Free Fire so much... I can't live without GARENA FREE FIRE, Please give me my account I'm never misuse the chance... trust me... my account nickname is ꧁অসম༻RÏTü꧂user ID is:[[[protected] ]]

                                    Please give me my last chance... I Love Free Fire...
                                    Please give me a last chance sir, 🙏🙏🙏

                                    Nickname=꧁অসম༻RÏTü꧂
                                    user ID=[[[protected] ]]
                                    Mar 25, 2022
                                    Complaint marked as Resolved 
                                    Please garena free fire my account suspended please sir my account recover me please My game I’d 1550769141 Game name ꧁অসম༻RÏTü꧂
                                    Mar 28, 2022
                                    Updated by Rituraj boruah                                     Hello Garena,
                                    Hello Sir, my name is Rituraj, I'm using free fire have be 35days,
                                    my account has been suspended.

                                    37 days ago I'm playing a rank match... in that match I'm killed by a hacker(Only HEADSHOT HACK).

                                    But I can't control my angry... I'm tried to download HEADSHOT CONFIUGE FILE... at last its working... I'm using hack next day I'm opening free fire but it's not responding. It will show my account is suspended.

                                    Please help me GARENA, I love Free Fire so much... I can't live without GARENA FREE FIRE, Please give me my account I'm never misuse the chance... trust me... my account nickname is ꧁অসম༻RÏTü꧂user ID is:[[[protected] ]]

                                    Please give me my last chance... I Love Free Fire...
                                    Please give me a last chance sir, 🙏🙏🙏

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                                      R
                                      Rintu Dhara
                                      Feb 21, 2022
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                                      Address: 8250341690

                                      Please sir please unsuspend my account please, give me a one chance please. Please sir hack app
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                                        Parm rai
                                        Feb 21, 2022
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                                        Address: Guruharshai, Ferozepur, Punjab
                                        Website: Free Fire

                                        Dear Garena free fire, .
                                        Please unban my i'd.l use config file hack one time just for fun.please unben my Free Fire account.once unbenned my Free Fire account in future. I will never used any hack. I spend almost 10000 INR old I'd. I am also belong to a poor family please unben my free fire 👃👃👃 please, please, 😭😭😭😭 I HOPE UNBEN MY FREE FIRE ACCOUNT..
                                        ""I LOVE FREE FIRE GIVE ME A CHANCE
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