Godrej Appliances Complaints & Reviews

Below complaint mail sent on 28/11/23 marked to all relevant people, is still unresolved and godrej / zopper / snahanjali executives are not responding at all. Long history of repeated CAREless behaviour:

[protected]: godrej eon valor 291 lts 2-door refrigerator purchased from snehanjali electronics & trading pvt ltd. 4, heena gaurav heights, s.V. Road, kandivali (w). Mumbai 400067. Invoice no: 304280/kt/20-21

[protected]: also purchased extended warranty of zopper for the product at same time for 4 years post company warranty. Serial no: 816352

[protected]: first complaint raised as refrigerator was making loud humming sound

[protected]: second complaint raised for fridge door gasket coming out repeatedly

5) mid-aug’2023: same gasket issue reported - zopper tech rohit yadav visited and informed both doors damaged and would be replaced within 7 days free of cost under the extended warranty!!

6) on 7th day from above, after follow-up with afreen from snehanjali / zopper call-centre: sajida madam called to state that if we took replacement of the doors, the extended warranty would lapse!!! we disagreed to this – sajida madam said “will speak to senior and call back”

7) ‘till 31st august 23, no call received despite trying to connect with sajida madam mANY TIMEs – calls not picked!!! on 31st aug’23 stinker message sent to miss sajida on whatsapp but that too was totally ignored!!!

[protected]: raised complaint on twitter to godrej appliances, whereby they replied on 7th sept’23 that zopper had informed them already my complaint was resolved!!! infurated, i sent very stringent message to sajida on wa, again totally ignored!!!

9) same day, i.E. 7th sept’23 CONTACTed kalpesh at snehanjali, kandivali who informed mr.Richard was the branch manager and he would be back in couple of days, so to raise the complaint to him. In his absence, CUSTOMER has to suffer silently as no one else is competent enough at the store

10) 11th sep’23 – frustrated, yet without any other option, CONTACTed mr.Richard who promised boldly to get the issue resolved – all ### as we learnt later on

11) since then till today, multiple medium and multiple people including so called “escalation heads” raj srivastava and partha ghosh chowdhary from zopper and a persistently idiotic “lisa” from godrej appliances twitter account, and intermittent on-call fake promises by service centre head raj singh, the complaint is still not resolved completely – we had to accept half resolution as your so called “competent” staff came with one door that too without shelves and old door’s shelves do not fit the new door!!!

12) ‘till date the door has been affixed without shelves and our old door is still kept in out home as piece of junk because we are not sure of zopper’s copetence whether the shelves when sent would fit the overall appliance or not!!!

13) and neither raj srivastava – the so portrayed omnipotent escalation senior nor the high and mighty raj singh bother to answer calls! in fact raj singh has the audacity to reply to my wa message that since he was driving didn’t take my calls for 4 days in a row – is he service centre head or a tour driver????

on 1st december 23 after much follow-ups and goof-ups by supervisor raj singh of jogeshwari service centre new door was delivered and fixed without shelves! old door shelves did not fit the new door and we were again promised new shelves within 7 days, 'till now no such shelves received and now no one is responding!!!

now, we demand compensation for the suffering ordeal undergone by us for last over 4 months and thoroughly callous and CAREless behaviour of zopper, snehanjali and godrej consumer products employees and agents!!!

we have all the proof needed to substantiate the above mentioned ordeal.

Kaushal kanabar: [protected]

Sir

I purchased a double door Godrej Make Refrigerator for my domestic use from an authorized dealer of Godrej at Coimbatore in December 2022. The refrigerator was duly installed in the kitchen on the ground floor of my house by your dealer and it remains there till date. While choosing this refrigerator, your dealer vociferously claimed that this refrigerator is most efficient and trouble free.

It was observed that due to some defect in the gasket fitted on the door of the refrigerator, the cooling effect was badly affected leading to overconsumption of electricity. I lodged a complaint. with the Godrej's Customer Care Cell vide Service Number E[protected] during last week i.e. well within the prescribed warranty period.

Since there was no update or response on my complaint, I called up the Customer Care Cell again and again and finally, a technician turned up on 11.12.2023. After inspecting the defective refrigerator, he called up his office and I overheard him saying that the gasket problem may be due to defect in the door of the refrigerator.

Thereafter, he suggested to me to remove the gasket, wash it in boiling water and dry it in bright sunlight and reinsert it in the door and it would work perfectly well. Sensing that this suggestion is not only impractical, but also a diversionary tactic, I turned down this suggestion straightaway.

In view of the above, I appeal to you to arrange for immediate replacement of the defective refrigerator and put an end to my woes of paying huge electricity bill.

Phone :[protected]
Alternative Phone :[protected]
Regards

P K Radhakrishnan

Dear Sir,
I am a customer of Godrej and the services this time Godrej had provided to me was not even expected by any single customer of the brand... Godrej is the only brand serving 1.1 billion people across world but the services are getting worse and only sales are getting increased..

I am a customer in Godrej and Boyce and there is a issue in the my refrigerator door which was covered under 10 years rust free warranty but while I contacted to Mr Manoj(B.S.M) of Patna, Bihar then I didn't know for what purpose he is demanding for the
charges from me to get it to be replaced... I am really very disappointed and even shocked but these kinds of things are not expected from such a reputed brand like Godrej... And I can't even complain to this issue to anyone even while the B.S.M is behaving like that and unwillingly I had written this thing here and to you..

Now, my last hope is you and I hope that you will take this issue seriously and try to resolve it as soon as possible..

Regards,
Vaibhav Prakash
[protected]

This is Lakhan Rijhwani from Pari food products.I am a Ice cream manufacturer in Indore. I am writing this email because of non service of the 3 deep fridges (capacity- 600 litres) I purchased back in February 2023.

One of the 3 deep fridges stopped working on 3rd November 2023. I complained of the same and they changed the compressor after 10-12 days. After changing compressor, it's not giving proper cooling as it used to give earlier. I literally called 100 times to your service center but they're not ready to listen my problem. They're constantly saying that it takes time to get cool. No one is ready to pick the phone. When I complain on toll free, they close the complain even without visit. Such a poor service I am getting. It's literally shameful.

I talked one of your members named Manish Patel. He talked in such a rude way that I can't express you. He's saying that he can't do anything about it. Go and talk to the one from whom you purchased the fridges and don't call me again. He is saying your issue is not a issue for us.

I am facing literally severe issues as I am not able to store my stock because of lack of storage capacity as you're not providing the service.

Therefore I request you to take all the 3 deep fridges return and give me the money back.

I am expecting reply as soon as possible from your side.

Call number: [protected]

My sister had a very bad experience with the goodrej service centre( S.S technical solution, thalassery, Kerala, PIN:670102, PH:[protected]).
2 months ago this service centre repaired our refrigerator on[protected], he said the sensor is damaged and he repaired sensor, fan motor, heater and was asked to pay 2500 rupees.
The same issue happened to cooler last week and food items inside the refregerator got damaged. When the person arrived my sister mentioned him about the food items is getting damaged, He made a joke of that mentioning if you put food for more than 5 months food will get damaged and he started shouting at my sister and father. This time he was like belt of the fridge is damaged. We told him not to repair, could some take up this issue and see what exactly is the issue.

I have purchased a godrej refrigerator and have been taking extended warranty from brand regularly but the brand is not bothered to provide service. I have issues with my refrigerator and have been complaining since long time but they say just technician will call but nobody is calling back. Pls get this resolved at the earliest or will take this to legal authorities as I have my extended warranty proofs.

Dear Sir/Mam,
This letter is to notify you about a problem of Godrej Refrigerator. I was purchased Godrej Refrigerator on dt:-20-April-2022 unfortunately our Refrigerator is not cooling from on dt:-30-September -2023.So I was complained to customer care executive on dt:-30/09/2023 & booked a complain & Complaint no:-W[protected].On dt:-01/10/2023 two Techinician came to house & check it they said Compressor problem & will be replace with in 2/3 days but after that no one came to solve the problem.On 08/10/2023 I was called to Customer Care executive & said your complain was closed that's really very disappointed by Godrej Customer care executive & once again I complained & Complaint no:-W[protected] on )8/10/2023.So far no one came & the supplier also avoid to solve the Godrej Refrigerator and it just was not right. It was terribly made and a complete waste of money.Pleae solve the problem.(My name is Tapas Kumar Behera & Mobile no:-[protected])

My Godrej 05 star inverter AC not working and giving continously error of E1. Pls rectify at following address.
Qtr No : CQ1 /604
NTPC Township
Lara pussore raigrh
CG-496440

When I contacting customer care not responding for registration repair . My refrigerator was not cooling
Please send customer representative to my house
And my refrigerator model is godrej nxj
And my contact details is [protected]
Address
Rameswaram colony sakhinetipalli
533251...

Dear Sir/Mam,

My Application Kit No.2476858

Invoice No.[protected].Salesman Code.Rahaman Rafiqur.

Delivered Product Code.52141502SD00096, Des.GME523CF1RM

Serial No.21100096CM00854.EAN13 Code.[protected].MRP.13, 990.00

This is inform you that I have been misguided by one of your salesman Malay Mo-[protected] for Godrej Microwave model no GME 723CF3 PM of MRP 18800 with discount and exchange with my LG microwave at final payment of Rs 11000. But they delivered me GME 523CF1 RM.

So I request you to kindly deliver the right product or just return my money and the old product as it was picked up from my place and take back your delivered product.

Enclo 1.Application Form.

2.Invoice

3.Amazone Prise

4.Advance Booking Amount Slip

5.Final Pament amount

Thanking You

Regards.

Sandipan Hait

(M)[protected].

Dear Sir/Mam,

My Application Kit No.2476858

Invoice No.[protected].Salesman Code.Rahaman Rafiqur.

Delivered Product Code.52141502SD00096, Des.GME523CF1RM

Serial No.21100096CM00854.EAN13 Code.[protected].MRP.13, 990.00

This is inform you that I have been misguided by one of your salesman Malay Mo-[protected] for Godrej Microwave model no GME 723CF3 PM of MRP 18800 with discount and exchange with my LG microwave at final payment of Rs 11000. But they delivered me GME 523CF1 RM.

So I request you to kindly deliver the right product or just return my money and the old product as it was picked up from my place and take back your delivered product.

Enclo 1.Application Form.

2.Invoice

3.Amazone Prise

4.Advance Booking Amount Slip

5.Final Pament amount

Thanking You

Regards.

Sandipan Hait/Mousumi Hait

(M)[protected].

Did my Ac installation through Godrej in month of July.It was a very bad experience .They took many days to finish installation but at end of it they did not do it correctly.From first day itself water started falling inside the room from the indoor unit.They made assessment they faulted in ding proper installation because of which the pipe election was incorrect which made water drip inside. They gave a stop gap solution and told me to call again when the water problem comes again since 1 month the water dripping has become worse for which I have to keep a container and empty it daily . The godrej local head(Banoj samal[protected]) and the technician(Anil umar Sonu-[protected]) are not lifting my phone. This needs urgent fix Attaching the whats app message with technician on agreement to fix it.I have lost my confidence on Godrej.
Hope you take care of my issue .

It all started with no cooling in one fine day (previous day it was cooling well), The service center Leon Aircon representatives came and without doing any troubleshooting, they said this is an aluminum coil and it is the problem, This was scheduled to change in spite of me asking several questions that what troubleshooting you did, This was convinced "sir we have come across this several times"

IF THIS IS A KNOWN ISSUE, WHY GODREJ IS NOT RECALLING THE ALUMINIUM CONDENSER COILS?

With no other go as a poor consumer, we waited for the coil to be changed. They changed a coil with no proper gas welding which led for leakage in the coil.

Again we created a case and on 13th July Godrej changed the second condenser coil after the first one was not fitted correctly. (costed about 9800 rupees)

Gas refilled and they gave 6 months warranty (ref:C[protected]) and within days we found the issue that after cutover the cooling is not happening again. We complained again,

This time they said some sensor in outdoor unit was loose and fixed (Rupees 650 charged),

This stuck in couple of days and again the cooling didnt happen, This time they came and removed some sleeve in the external censor and didnt charge anything.

Now while am writing I had sleepless night because of faulty AC and now the am clueless whether its a problem with the Godrej Product or the Inability of the proper customer service by understanding the troubleshooting. No times, the root cause is found.

Now the 9800 i spent looks unnecessary. Why should i keep spending every week with no resolution.

with huge ping pongs, am literally humiliated and am ready to stop buying any Godrej product now.

Please refer to your mail dated 09th July 2023.

consumercomplaints.in
Jul 9, 2023, 10:47 PM
to me

Greetings,

Your complaint has been forwarded to Godrej & Boyce Manufacturing Company Limited. customer service. You should receive a reply from the company representatives within several days.

Please login to your account to view and update the status of your complaint.
To view your complaint on ConsumerComplaints.in click here

We sincerely hope your issue will be resolved as soon as possible!

Kind regards,
ConsumerComplaints.in Team
We are here to help

Still I am waiting to resolve my issue, its pathetic the service of godrej Applicience and want compensation for all my and my family suffering.

Looking a prompt response from your side.

Hello
My self sk mozid, March 2023 my friend gifted a single door refrigerator, i lost my invoice bill, kindly send a duplicate copy in my mail id. I'm from West Bengal, Birbhum

Hello Godrej

PLEASE REPAIR MY AC IMMEDIATELY. YOU GUYS ARE DOING FRAUD WITH ME

I am very sad and disappointed with your service. I just bought an AC 2 months ago and now it just stopped working. Now, it has been 20 days since it was repaired. Your technician comes and does nothing. I am totally disappointed with the service. If the same continues, I am gonna file a case in the consumer cell, Gov of India against you guys. Please replace my AC immediately (today ) or get it repaired today. I can not wait more than that now. Its too hot here

Everytime new Technician come and find new problem every time it's one month and they are unable to solve my problem . company not sending part it's take 20-25 day to give part

Ac purchased on 15 April 23 via Amazon and on 15 July 23 ac stopped working with error code F9. We called many times to service center but didn't find any fruitful response. This is very painful and annoying with this type of service. This shows company has delivered bad stuff.
Kindly look into this matter and arrange to repair or replace this....

I had purchased a fridge on 18th October, 2017.

Now it's compressor got failed and need to be replaced for which I need duplicate copy of the bill.
Kindly provide the same as early as possible.

Hi
I bought Hit mosquito repellent racket from smart bazaar . The bat stopped working after 5 months and I am well within the warranty period.

So I registered for a warranty claim on my mosquito bat but after the acknowledgement and address confirmation there is no action .
I have not received any further call or email after the acknowledgement email.
When I call customer care the call is disconnected.

Invoice number : 001098
Registered Mobile No. : [protected]