Godrej Appliances Complaints & Reviews

Please refer to your mail dated 09th July 2023.

consumercomplaints.in
Jul 9, 2023, 10:47 PM
to me

Greetings,

Your complaint has been forwarded to Godrej & Boyce Manufacturing Company Limited. customer service. You should receive a reply from the company representatives within several days.

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Still I am waiting to resolve my issue, its pathetic the service of godrej Applicience and want compensation for all my and my family suffering.

Looking a prompt response from your side.

Hello
My self sk mozid, March 2023 my friend gifted a single door refrigerator, i lost my invoice bill, kindly send a duplicate copy in my mail id. I'm from West Bengal, Birbhum

Hello Godrej

PLEASE REPAIR MY AC IMMEDIATELY. YOU GUYS ARE DOING FRAUD WITH ME

I am very sad and disappointed with your service. I just bought an AC 2 months ago and now it just stopped working. Now, it has been 20 days since it was repaired. Your technician comes and does nothing. I am totally disappointed with the service. If the same continues, I am gonna file a case in the consumer cell, Gov of India against you guys. Please replace my AC immediately (today ) or get it repaired today. I can not wait more than that now. Its too hot here

Everytime new Technician come and find new problem every time it's one month and they are unable to solve my problem . company not sending part it's take 20-25 day to give part

Ac purchased on 15 April 23 via Amazon and on 15 July 23 ac stopped working with error code F9. We called many times to service center but didn't find any fruitful response. This is very painful and annoying with this type of service. This shows company has delivered bad stuff.
Kindly look into this matter and arrange to repair or replace this....

I had purchased a fridge on 18th October, 2017.

Now it's compressor got failed and need to be replaced for which I need duplicate copy of the bill.
Kindly provide the same as early as possible.

Hi
I bought Hit mosquito repellent racket from smart bazaar . The bat stopped working after 5 months and I am well within the warranty period.

So I registered for a warranty claim on my mosquito bat but after the acknowledgement and address confirmation there is no action .
I have not received any further call or email after the acknowledgement email.
When I call customer care the call is disconnected.

Invoice number : 001098
Registered Mobile No. : [protected]

I bought Godrej refrigerator from Delhi cantt canteen bill. I bought the item AND ITS SERIAL NUMBER IS SR.NO.:-[protected] AND MODEL NO (RT EON 240P2.3). Please mail me the duplicate bill for continue warranty process.

Mr. URBA JOSHI (Retired Defence Officer)

Contact person
Amit Kapoor
[protected]
amit.[protected]@gmail.com

I have lodged a complain on dated[protected] to Godrej customer care regarding a problem for double door Godrej refrigerator make Godrej EON 290 litres . They have sent team from Vijay Services, 5 Green row, LP49/19/2, Ground floor, Ganguli Bagan, kolkata-84 . After checking they have informed me blower 12v dc has to be replaced and accordingly they have changed the material and charged me Rs 4850 /- My complain regarding the price of that blower which is max to max 1200 as per online rate . Is it justified cost ??? How Godrej appoint this type of agency ? I think Godrej have no control about this type of abnormal charging . I want to verify the cost and give me justice for the same otherwise i have lost my faith about to purchase Godrej materials in future .

Purchased brans new godrej cooler on dated 15.05.2023. Observed cooling problem and raised complain on [protected] 0n 18 June 2023. Received my complain no - X[protected] CSN N0 674. even after 20 days no technician visit to my home for fixing the issue neither i received any call from your side. Today 08.07.2023 I again made a call to no and asked the issue, after not satisfying the reply of executive I spoke and requested her to transfer the call to her executive but I couldn't they have not transfer the call to her seniors and cut my call. All these conversation might be recorded in your server you can check the facts over there.
I am compelled to write for this issue and felt very sorry about the service you provide to the customers.
I have suffered a lot during summers days and I feel I am Cheated because I purchased your product to get some relief during summer but I am suffering even after paying for your product.
You are requested to Please improve your service being an Brand Indian Company this is not what a customer wishes from You.
I and my family suffered mentally because of your service and has to be taken into consideration.

We have come across bad experience with the customer service of Godrej,
I love Godrej products and customer for the past 20 years. I already used two washing machines before opting for the third one.
We have opted for a exchange for our old washing machine, One of the executive from the company came and explained about the new product.
He promised 425 Watts power motor and the products comes with 2023 dee norms, Once the products is delivered,
We do not see those features in the brochur or mentioned anywhere on the box, hence as informed the executive placed the return of the product.
The service is not happened as promised and want to return the product from our side. The old washing exchange amount was promised 4600 rs and now
they say will pay only 1000rs and is at all fair and the machine was in working condition.
I request to reburse at least 3000 rs for exchanged old product.
along with 21, 000 RS. which was paid for the new machine . Please reburse the amount and return the product (Fully Automatic Washing machine).

Pleaseake an arrangement to send my Godrej Almirah Duplicate Keys on payment.

I have bought a godrej 8 place table top dishwasher from amazon on 6th sep, 2022 recently on 7th june, 2023 it stopped working then i have booked a service on 8th june, 2023. Till now not solved the problem service centre informing it will take till 12th july, 2023 but i am not sure it will work because of their unexperienced technicians. Even my dishwasher under warranty now and it is going to over more that 1 month, i have also informed to customer care by mail the same thing by 3 days back but no feed back from their side too. Now customes has to suffer for every thing, never expect this kind of result from godrej end very disappointed. Here by attacking invoice and customer care mail, kindly please take care of this issue as soon as possible, thank you. Service no. K[protected].

श्रीमान जी आपको अवगत करवाना है कि मेरे द्वारा दिनांक 20.05.2023 को एक विण्डो एसी जिसका मॉडल न0 INV WAC WIC 18UTC5 WWA 1.5T[protected]WA03661 है। जिसे ठीक करने के लिए एक माह के अन्दर दो बार मकेनिक को बुलाया जा चूका हे। आज दिनांक 24.06.2023 को मकेनिक के आने के बाद काफी समय चैक करने के उपरानत बताया गया कि इसकी पिछे की साईड की पीवीसी खराब है जिसे उतारकर अपने साथ लेकर जाएगे तथा 3-4 दिन बाद आकर दूसरी लगा देगे। श्रीमान जी आपसे पुछने है कि यह सुविधा कबसे शुरू हुई कि पहले पॉर्ट लेकर जाएगें बाद में दूसरा लेकर आने के बाद लगाया जाएगा। जब जून व जुलाई माह में एसी की अत्यधिक आवश्यकता होने के बावजूद समय पर ठीक न करना गॉदरेज कम्पनी के पॉडेक्ट की मार्केट में स्थिती को दर्शाता है। आपसे निवेदन है कि मेरे एसी को अतिशीघ्र ठीक करवाया जाए।

We purchased an Air Conditioner from Godrej a few days ago and it got delivered today and the installation process was also done on the same day itself. Although when the technician opened the box of the unit there was no remote inside. I don't know which type of AC companies don't deliver the remote with the unit. We contacted the sales person from whom we ordered the AC he said he will lodge a complaint and it will get delivered by day end so he did. The service center lady at Dombivli was talking so rudely with us like it is our mistake that there is no remote with AC. We talked with the sales person and also the lady both that lady literally said "I won't deliver it to you today at any cost" I mean I don't know what to say after that. Worst service from Godrej never buying anything from Godrej again

I am Vishal Bithale, I pay on 22-May-2023 for Frost free Refrigerator in exchange offer but company delivered default (not cooling) piece on 2-June-2023 and also take old (working condition) fridge than they promise me as-soon-as possible we replace your fridge but after 10 day i knowing your police about replacement, it will take 15 day and my 15 day complete on 16 June 23 but still you delivered on 20-June-23.
Your Policy or rules is very bad or we can say your customer satisfaction is very low category, I can rate your sales of fridge 1star out of 5.

Vishal Bithale
Contact No. [protected]/[protected]

I am Vishal Bithale, I pay on 22-May-2023 for Frost free Refrigerator in exchange offer but company delivered default (not cooling) piece on 2-June-2023 and also take old (working condition) fridge than they promise me as-soon-as possible we replace your fridge but after 10 day i knowing your police about replacement, it take 15 day and my 15 day complete on 16 June 23 but still you delivered on 20-June-23.
Your Policy or rules is very bad or we can say your customer satisfaction is very low category, I can rate your sales of fridge 1star out of 5.

Vishal Bithale
Contact No. [protected]/[protected]

I need a duplicate urgently

I had lodged a complaint on telephonic customer care helpline on 16 April (L[protected]) for replacement of broken vegetable compartment cover in my Godrej Eon Twin door refrigerator. The next day I got a visit from sevice engineer to whom I paid 550/- and obtained receipt of the same. Service engineer informed that the part should arrive in 10-14 days time. On 11 May I received a message that my service request had been closed due to non-payment of visit charge (false information provided by Godrej). I called customer care who advised me to call local service center. When I contacted local service center, they informed that they had closed the complaint as too much time had elapsed and they did not want to create a bad impression on company. They had stated arbitrary reason that I had not paid visit charges (illegal action on part of Godrej).
I had 4-5 conversations with service center over next one month and every time they informed that part is arriving soon. Finally when I called customer care again on 19.6.2023, they informed me that a new service request would be generated and I have to pay visit charges again. They also informed that they can take no action against service center for previously wrongfully closing my complaint.
This is most frustrating behavior on part of Godrej.

My previous complain is not responding till now..My call number G[protected] and G[protected] not responding till now..and also no any action taken against complain ID 3441663..so take nacessary action