Godrej Appliances Complaints & Reviews

I bought washing machine on sep 2017. Now its not working. But i have loss my bill for warranty claim. Pls give me duplicate bill. I bought the item from qrs home appliance chengannur, alapuzha dist kerala state through bajaj finance. Pls mail me the duplicate bill for continue warranty process.

Anju remesh
Chakalayil house
Kunnathumkara po
Othera east
Pathanamthitta
Mob-[protected], [protected]...

I requested customer care for service of my Godrej make refrigerator as same was not functioning . Technician checked and fitted on spare part which description is Defrost timer 8 hours, product code RTI08HRDTIN", whereas in bill it is written PCBY system and charged of Rs 2850 and plus Rs.350 toward service charge and total amount taken by them is Rs.4200.00.My observation is whether the charged amount of spare (Defrost timer 8 hours) is...

My refrigerator is not cooking, raised a complaint with godrej smartcare on may/29 complaint no. D[protected].
The engineer changed the di - timer and asked for rs. 1200 for a part whose printed mrp was 600/. The fridge has stopped cooling in 2 days after the repair, we have been following up and calling the service center since jun/1 they keep saying the complaint will be attended but no one comes they charged 460 for the service with...

On[protected] i had Problem with my refrigerator(Godrej Eon-double door) in cooling. Fridge was not at all cooling.I had contacted customer care of Godrej and they reacted to the complaint very soon and they sent the technician within 2hrs. The technician said the part of refrigerator(defrosting board & controller) has to be changed for which i had paid an amount of Rs.2700 on[protected]Attached the receipt in mail). After servicing, the fridge...

I have two a door Godrej BIOS fridge bought 21/2 years back. Last week the fridge stopped cooling. I logged a complaint on the 24 Hr help line and a technician visited us the next day. He ascertained that the gas has leaked out. The fridge had been standing on the same spot for two years, so it was difficult to believe it. Any case the visiting charge of Rs375 was paid and the the next day another technician came and charged the gas for Rs900/-....

I bought my Godrej refreigrator Eon 240 litres around 2 years back. Everything went well for 2 years. Now it started giving me the cooling problem.

I reported the complaint at Godrej Service center in Bangalore on 17th April viz complaint no. [protected]. Service Engineer came to my house and after lots of troubleshooting and 2 hours of diaognising, he came to conclusion that compressor is faulty. He told me that compressor...

I own a godrej fully automatic Washing machine.
I had logged a complaint bearing call# 885940.

During transit, the top panel of the machine was damaged and the washing drum used to slide down when clothes and water was added into it.
I called Godrej Smart Care and lodged a complaint. This was forwarded to United Home Care at Noida.

Initially a person visited my home and had a sight of the washing...

Hi purchase AC on 30th april installation done on 3 rd next day I have complaining to AC is not cooling through enginer visit and check after 2 days says lekage in Indoor cooile,

1 How it's possible if quality parametter is set by company? They are not followed.
2. connect with cutomer care and touch regularly thay are also say issue exllerated.
3. Service Center Number provided by Customer Care they are not pick phone or reaised complin no nut not received call back.
4 Bad service no any aligmnet with any steckholder.
5. No any solution tilltime or any phone call for this issue.

To claim my compressor warranty which was purchased 7 years ago, I need a duplicate bill for my refrigerator. For reference, my registration number is [protected].

I am writing to bring to your attention an issue with a washing machine I purchased in August 2023. The machine is making a loud noise during the last spin cycle. I have raised multiple complaints regarding this issue, but there has been no proper action or resolution taken to date.
Since the initial purchase, the machine has produced a loud sound during the drying cycle, and despite of raising multiple Complaints, the problem has not been fixed.

Here is a summary of my complaints:
* August 23, 2023, Complaint No: K[protected]
* October 7, 2023, Complaint No: K[protected]
* December 26, 2023, Complaint No: K[protected]
* April 5, 2025, Complaint No: K[protected]
* April 12, 2025, Complaint No: K[protected]
*April 19, 2025, Complaint No- K[protected]

On November 8, 2023, the washing machine was taken to the service center for ten days, but the issue persists. Each time I have requested a replacement, the service center has denied my request.

The washing machine is currently under full warranty, which will expire in August 2025, and I also have an extended warranty expiring in August 2027. I have attached the relevant paperwork for your reference.

I believe I received a defective product during purchase and request your immediate intervention to resolve this issue.
Also i urge to replace my defective machine with a new Washing machine or make me refund back the full invoice / Bill amount .

Hi team,
It's already 3days completed but no installation guy connect with me for the newly delivered airconditioner installation.

It's now hard to me for wait as I need to visit our of pune in 26th April

Address
C2G 901 longIsland Pride World City Charholi Budruk Pune Maharashtra -412105

Kindly request for look into this issue and take action asap.

Dear Sir/Madam,
Invoice No.- DVM-F-SIF197
Invoice Date - 11th April 2025
TMV No.- DVM-F-SO-868
Name- Nikhil Pahwa
Product S Code/ Serial No. - DPR310
Godrej AC SIC18TTC3WYQ (3star -Inv) 1.5 T
Hi Sir/Madam,
I am writing to express my deep concern and disappointment regarding a Godrej 1.5 Ton Split Inverter AC (3 Star) that I recently purchased from Vijay Sales, Vikas Marg, Delhi – 110092 on 11th April 2025. The unit was installed at my residence on 14th April 2025.
Unfortunately, the AC unit is faulty from the start — the compressor is not working. A Godrej technician who visited on 18th April confirmed that the compressor is defective and recommended a complete replacement of the unit. He also mentioned that only Vijay Sales can issue a new unit and the current one must be dismantled first.
Since then, we have been trying to coordinate the dismantling, but the technician who installed the unit is now not responding to our calls. Neither Godrej nor Vijay Sales has provided any concrete support, and we are left completely helpless. This is causing tremendous mental stress, especially after having paid in full for a brand new product that turned out to be defective.
I hope this matter is resolved urgently and amicably. Kindly treat this as urgent and respond as soon as possible.

My Dishwasher out of order Complaint booked by 26th Feb 2025 they closed it by 1st April 2025 but problem not solved during this technicians and company officed visited even technician changed 2 no of spare parts one Inlet valve and One PCB. Even i have send mails to smart care but did not get a single reply except automated mail that they received mine. When ever they were unable to solve the issue under extended warranty their officer blaming for hard water even not giving any answer what for 2 times changed PCB if there no manufacturing defects where PCB last more than 20 years plus. I am useing other appliances too like washing machine, ac, fridge, microwave, ro uv based water purifier. So i claimed machine replacement because this machine giving trouble from 4 times braked down but to avoid this blaming me and now their service centre not co operating properly not giving any proper answer.

I[censored]nder Extended warranty customer will not get any proper service then what for advertising for extended warranty. Is it only for show off where not going to solve the problem.

I just need proper feedback through official mail as a consumer its my right to ask you when ever i paid for it not gifting me anything.

If you cannot solve the issue you should refund extended warranty cost yourself which i paid to Godrej directly by transfering mony.

We purchased a godrej eon washing machine (7.5 kg topload) 3 years ago. From the time of purchase we had been facing issues of drum balancing and banging sounds. During the warranty period we registered complaint a couple of times but the service executive who came said that it's due to low water pressure. Since we had no technical knowledge of such matters we believed him. Since the water speed was normal and we had nothing more to do about the issue we continued using it as it was. After the warranty period it developed more severe noise and spinning issues. We got the help of a local repairmen who inspected and said that the problem was a of part inside. We got multiple repaimen to inspect and they all pointed to the same issue. So we realised that the problem was never about the water pressure or speed. We should have insisted on the problem being fixed during the warranty period itself. Now it will take nearly half the original price of the washing machine to fix it. Though we decided to do it the repairman who tried to acquire the spare part from the company did not receive it either. We are at a point where we have to buy a new washing machine after using this only for 3 years.
I would like to know what can be done about this.

My regd mobile no [protected]
Name Ramkrishna Patra
I have a double door refrigeretor which compressor is dead in warranty period .COMPLAINT DATE 01SEPT 24
Till now from godrej new replacement compressor not installed ; is this any type of service or harraament to customers .
WITHOUT ANY FURTHER DELAY KINDLY RESOLVE MY ISSUE SOON.
I Have attached invoice

Cooling dis not happening.
For few weeks.

Service request has been booked on 25th July 2024 for an Air Conditioner brought on 2022. As there was an issue with the motherboard, the initial response cost was Rs. 650 which is a mandatory payment by the Godrej charges officially. And added on with a spare change costed Rs.350 along with the motherboard warranty claim with took 2 workings days. Later they issue was not with the motherboard, they examined and provided feedback on the AC outdoor motor with additional 2 working days and provided to take an Extended Warranty which could be helpful which costed around Rs. 6800. Still the issue was not resolved and the technician escalated to the Senior technician who later started blaming the previous technician provided the wrong connection causing the short circuit.

Now it has been Day 11, still no one is answering the call and even the customer care team is not even having service logs of what have they tracked so far and doesn't even know the operating timings of the respective warehouse and the service center details they have assigned.

This is regarding the rude and disrespectful behavior of one of your Service Engineers at your Smart Care service center in Cuttack, Odisha. His name is Mr. Khan.

First of all, your products are good, but your after-sales service is very poor, especially the behavior of your service center staff, which is highly unprofessional. I registered a complaint about my refrigerator on July 7th because the fan was not working, and it was not getting cooled in the main compartment. The next day, on July 8th, Mr. Khan came to check the issue.

Before checking the issue, he demanded a service charge of 550 rupees. After paying the charge, he checked the fridge and told us everything was okay. He did something and said he had restarted the system and that the fridge would work after 2 hours. However, the fan was still not working. When asked about it, he rudely told us that he is an engineer and knows more than us. He then took the OTP from my father and closed the ticket.

I was not aware of any of this as I was not at home. After 2 hours, the issue persisted, and the fan was still not working. Upon contacting the office again, the service center sent Mr. Khan the next day, on July 9th. He came and directly changed the fan. I was at home this time and asked him why the fan kept failing, as we had already changed the fan 3 months ago at the service center. He rudely replied, "How would I know? It is working now, " and literally said, "Show me proof or receipt."

Is this the way your so-called professionals are trained? After confronting him about his behavior, he misbehaved and rudely asked for 1200 rupees for the fan, created another ticket, took the OTP, and left. Is this how you interact with your customers?

My refrigerator is just 5 years old. I would be happy to sell it and buy a refrigerator from another brand if this is the way you provide after-sales service.

I don’t need any sort of apologies. But your team must take this feedback positively and get in touch with the Cuttack, Odisha service center management along with your engineer Mr. Khan.

It's not always about the service; behavior and professionalism also matter a lot. My original service request number was W[protected].

It doesn’t matter how good your product is if your after-sales service will be like this.

Hi myself Roshan Pereira ([protected]), We are purchased Godrej refrigerator EON 250B 25 RJ J dated 8th May 2022. Only 2 years o[censored]sage there is cooling issue in system we register complaint and technician came checked and told that there is no gas in system how is possible that in 2 years there is leakage in system this is a quality issue.

And now technician claim us to rectification charges around Rs. 1800/-

Before that we was used Hier make refrigerator around 12 years and no single complaint, it's question on quality provide by Godrej.

Purchased Godrej Qube(Chotta Cool) from Amazon on 30-May-2023. Unfortunately it was not working from 2-April-2024 same day i have raised complaint to godrej customer. Home service has been offered for initial inspection they said like internal spare failure has to replace it and took they around 20+ days to replace the spare even after that it was not working as expected means cooling temperature is not expected for the product ideally 8-10 degree it should achieve But it only working temperature 23.5. I have reached godrej customer care raised multiple complaints from May1st week to till now No one cares. I have attached Warranty & Invoice for refference. Appreciate your help on this. Thank You!