Havells India Complaints & Reviews

I had purchased 3 nos celling fan for over couching class but all celling fans not giving air well, complain registered to havells to change the all 3 nos fan but after 22 day no any action taken by havells. 3 times complain register but problem not solved by company. It is too bad its after sell service is too poor can not buy any product from this company.

Respected sir/mdn
I have purchase goods of havells liod co. as it services is very worst .I have purchased washing machine of said co.and it has passed approx.01 months of my compliant No-[protected] dated 21.08.23 but they are neither responding nor solving my issue of such necessary items in daily use .They are saying that baring has received and drum has not received, while i am waiting last apprix o1 months..kindly help..Regards

Hi Havells team,
We know the brand value of Havells in quality and performance.
We purchased Havells fans on 22 August 2023.we have installed and though we put fan on highest speed (number 5) it's like it's running on low number.Air is very less and we are very disappointed.

Can you please help here.
My mobile number is +91 [protected]
Email id: [protected]@gmail.com
Location:hyderabad, India

I bought the product on 27th and installation was to be done within two days. Nothing has happened till now.
Reference number [protected]

I purchased one lloyd 1.5 inverter AC 2 years back with 5 years warrantly. It stopped working after 2 years so requested for service complaint over the havells App. First complained was placed on 26th July, after 2 days service technician came, assessed that external PCB was faulty which needs to be ordered. So they took service charge of 500rs and said it will take 3-4 days to replace. Now 10days nothing happened, after multiple painful follow ups, finally technician came on 11th Aug, after replacing external unit PCB, it didn't worked. This time he said that internal unit PCB is faulty, so again he said it needs to be ordered. But these people closed the complained and reopened new one on 11th Aug to show that original complained got resolved in 15 days. Now I am again following with them each day, they are telling a lie each day that this will be resolved soon. They have really pathetic service, I am suffering at the hands of these people. My AC is still not working, not sure how much more time this will take.

I had attached the serial no and complained number in images for reference

Serial Number is: 87JIG03O04853
Service Center Name: Digicartbiz Services
Complained Ref Number: [protected]

This is to bring to your attention the bad after sales service that i am facing for havells product. All other means of rectifying the issue has been exhausted

About the complaint... My fan is having very much noise and speed is also low. I have been complaining since Apr'23 to get it resolved. After multiple follow ups the machine was changed but this machine is much more noise, speed is also low and fan is shaking. Again...

My Ac stopped working on 2nd of Aug. Engineer visited and order some parts,
it has been over 15 days no one visited after that, engineer do know anything, customer service keeps escalating the issue and repeating same sentences again and again, Like It will be fixed in 48 hrs and then nothing happens.
Change my Ac or atleast fix it.
Change your team that is at 133005 pin code first, they told me one part is not working and have ordered three as per customer care
Req :[protected]
I will never buy any havells product again

We bought subject appliance on ;14 aug 2022 which under warranty and we have duly registered our complaint No.[protected] dated 24 July23 for leaking of Geyser. Same was attended on 25 jul23 with assurance that geyser will not leak again.. it start leaking on 26 july 23 night and we have dully complaint no [protected] dated 27 july 23 . Technician attended the same on l 28 july23 with changing the pipe from tape to Geyser by charging Rs 200/- and assured that same will not leak again.. On 4th Aug 2023 its again starting leaking and we have duly complaint No [protected] dated 9aug 2023 with assurance that same will be attended soon or may replace the defective Geyser.. I have received call from havells Tel no[protected] Mr Sexsena that he will sent Sr Technician to get the geyser working . I told him that the machine is faulty and need to be replace with new one. He roughly said that they donot replace it and only they can repair the old one..
its very bad experience with Havells team which have good reputation towards its prodcut..
What i have noticed and observed with my last one month experienced with M/ Havells team are as follows :-
1) After sale service is very poor and techinician only want to make money for the part to be change which are not in warrnaty
2) Arrogance with service team both customer service as well as technician
3) No value for customer emotion
4) No schedule time for visit of customer home
5) Techinician are not properly equiped

My request to Havell team to look into this matter seriously to keep faith of small customer in the brand of havells.

I raised a Complaint for my newly installed Ceiling Fan which was generating Noices and was running at Unequal Speeds.

The Local Technicians are managed by Company named Subbalakshmi Agnecy whom will assign the Technician.

The Technician is not at all picking up the Calls and its been 4 Days of Complaint being Raised and less than a Month of Purchasing the Product.

I have a Havells Water purifier which is still under warranty, upon asking for filter cartridge replacement as the cartridge life is over. The technician and the person in charge are asking me to pay for “AMC” of amount 6000rupees, which is basically extending the period of maintenance for one more year. They are saying without AMC they cannot change or replace my filter cartridges.
I am so confused, as my product is still under...

You took my dryer on Sept, 2022. Got no resp since then
I raised 2nd complaint for my tv as it was blinking on June, 2023. Now you tell me my complaint is closed without any resolution. Pathetic service

Resolution: Refund my money for tv and dryer...

I have installed a new havells adonia electric geyser 25 litre. Just after 6 months o[censored]sage it is giving very foul smell from geyser water.

I have complained to havells customer care but the service center person is asking for money every time.

Hi There,

I have bought 1 Havells OFR 13 FIN heater from SS Electronics and Electricals, Mall Godam Chauraha, Barhni, Siddharth Nagar. Please see attached invoice and Warranty card for details.

S.no - 65JJZ55T00143
M. No - OFR WAVE B 13 FIN
Cost of purchase: 12600/-
Date of purchase:[protected]

This product was bought on 12 Dec 2022, and has not been used for more than a week. The main reason is, the electricity supply is not very good in this area (Barhni, siddharth Nagar) and hence the heater is not successful. This heatre has been kept packed since then and is actually not of any use to us. We have spoken to the dealer regarding the return of this product and he suggested speaking directly to havells.
Please return this product for us so that our money and time is not wasted and you dont have a highly unsatisfied customer.

Please let us know how we can get this item replaced?
Also, please register this as a formal case so that we track its progress.

We trust Havells for its product quality and customer services, and hope the same here as well.
I appreciate your swift response in the matter on how to proceed.

Thank you in advance.
Shipra
Contact: suman.[protected]@gmail.com, [protected]

Sub: Request to replace defective
product purchased recently.

Dear Sir/Madam,

I write to inform you that I, Gargi Mukherjee have purchased a lloyd window Air Conditioning machine from Zenith Lifestyle Zone on 01.05.2023, a copy of the invoice is attached herewith for your ready reference.
Unfortunately, only after two months of purchase, the machine started ill functioning and an odd, foul smell started coming out from inside the machine.
Accordingly, a service request had been initiated by my husband Monosij Ganguly online, through WhatsApp, ticket no. of which is [protected] dated 14/07/2023.
Sushanta De, service engineer came on 15.07.2023 and cleaned the product. But problem remained the same. While he opened the machine my husband noticed about some painting inside the machine which, according to the service engineer is unusual in case of any new product.
However, after his departure, the machine completely stop functioning on the same day. So again a complaint had been lodged vide ticket no.[protected]dated. 16/07/2023.
On 17.07.2023 the same service engineer came and inspected the machine.
He reported that PCB circuit is defective and needs to be replaced.
Under this situation it is my request to completely replace the Air Conditioning machine as this is very unusual and unfortunate that after purchasing a product from such a reputed brand like llyod as well as Havells, an important part of the product turned defective within two odd months.
In spite of repeated reminders it seems that nobody cares for the resolve this issue.

Thanks and regards,

Yours' sincerely,


Gargi Mukherjee.
Contact no. [protected]

I had purchased the Havells water purifier model Active Plus on my transfer from Ahmedabad to Dehradun recently. The dealer has wrongly suggested & sold this product to me and neither was I advised by Havells technical team that this product is not suitable for the water quality of the area in Dehradun. The water is extremely bad in taste and cannot be consumed. Now, they are saying that RO type is required. Neither the dealer nor the helpdesk team is ready to help. I am attaching the copy of invoice & warranty card for your kind reference. I had requested help through the Email address of the company [protected]@havells.com on dates starting from 14 June with regular reminders till 28 June. The standard reply received is "We had forwarded your complain to our concern department, requesting you to please wait you will get the resolution ASAP." But till date the company has not offered any solution to the mis-selling of the product.

I purchased one LLOYD INVERTER SPLIT AIR CONDITIONER from “AGARI ENTERPRISES”, ELECTRONICS & FURNITURES, D.NO.[protected], GANDHINAGAR, MOODABIDRI- 574227, ON[protected], After couple of months on[protected] I Got problem in the aforesaid LLOYD Inverter Split Air Conditioner and hence I was consulted the said Agari Enterprises, amongst you for repair of aforesaid Air Conditioner, After registering the complaint (complaint No:[protected] to service center the technician came and had checked the issue. He found that the PCB is not working properly and he said you needs to be repair. I asked if there is a warranty and your technician said that it is out of warranty, I said ok he repaired it and charged 2500,
Then again I faced the same problem and filed a complaint to Agari Enterprises and service centre on[protected] At Agari Show Room (Complaint No: [protected]) your technician came and told me again that the PCB board is gone. Again I asked if there is a warranty and your technician said that it is out of warranty and you have to pay 10100 for this. I thought my warranty is finished so I paid him for a new PCB board.
After this the same problem came again, I complained again to AGARI SHOW ROOM, and service centre on[protected]Complaint No: [protected]) the technician of the service center came and said that the PCB is damaged and you can spend again 10000. I got suspicious and mentioned the problem to my friends and they told me that your AC is Still Under warranty till on July 2023 and they sent me a proof. When I enquired about this at the said dealer and MANGALORE SERVICE CENTER, they irresponsibly replied that you have to pay for it without giving correct information. When I pressed a little loudly and asked them that it is under warranty, they gave me a PCB and some other components to me under the warranty, I Utterly shocked how it possible, then I got they are cheated me. Your service center and dealer are very irresponsible and deal with us in a loud voice.
Last time they cheated me even though there was a warranty, now when I came to know about my warranty they claimed the warranty and gave me a new PCB. How is this Havells company cheating the customers? I WANT RETURN MY Rs. 10100 MONEY otherwise I will take legal action to your company and Service centere & Dealer.
I received a message from your company Service technician JOHNSON ANTHONY his MOBILE NO: +91 [protected], but instead of Johnson Anthony the technician called ISHAAN came how it possible??? I asked an unknown person, he said Iam Havell's company Technician, what nonsence? Dealer Agari Show Room Gandhinagara Moodbidri and Havels Service Center Mangalore have cheated me, both of them have cheated me by taking my money, I request Havells company to pay attention to this and make sure that customers are not cheated.

I bought one remote celling fan but speed is very slow, please do it helpful

My Havells BLDC stopped working and i launched a compliant on 19th june. today it is 26th june. 8th day and still i havent got my fan fixed.
the service person came after 2 days of the compliant and said that the board is gone and need to be replaced. I'm still waiting for them. there was not proper response when i contact them. It is one of the worst service situation that i have experienced.
My fan is still under warranty yet they are not responding.
Really disappointed.
Good bye havells. lost all my trust on you. Worst service
job id: [protected].

Wrong Installation of Outdoor & Indoor unit i.e. Without Taping /Wrapping of Copper Pipes, Wires & Drainpipes) of Llyod Split AC due to this AC not working properly. Cooling System not more efficient. AC cooling does not perform.
We complaint on 09.06.2023 to till now.
Complaint Not resolved till now. Complaint opens on Portal.
I want to Re- Installation & rectify my Llyod Split AC.
Complaint already ongoing last 15 Days but service center does not support for same.
Please take necessary action against service center & installation services team.

I purchased Llyod AC on January 2023 and i had a problem with AC is not getting cool. I have placed couple of complaints through App and called to customer case four times and they escalated the request but no technician called so far.

We had a bad situation that it's too hot and have small kids not sleeping at nights. Would be great if someone can come and resolve this issue soon.

I have sent out email to Customer service and sent the reminder as well but no action taken yet. I was continuously following up with Havells through mobile or Email but i'm tired of sending emails or calling to Customer care team.

Below are the requests created and escalated for your information.

"Dear Mr. Anudeep, We regret for the inconvenience caused. Your service request [protected] has been escalated to concerned executive. - Havells"

"Dear Mr. Anudeep, We regret for the inconvenience caused. Your service request [protected] has been escalated to concerned executive. - Havells"

"Dear Mr. Anudeep, We regret for the inconvenience caused. Your service request [protected] has been escalated to concerned executive. - Havells"

Please do the needful.