Havells India Complaints & Reviews

I brought this fan on 04/09/2022 . since last few days fan started making sound . I tried to register my complaint on WhatsApp / web / customer care but their registration process is so advanced that I spent more than 1 hour but always failed .

We bought Havells Sandwich toaster in Aug-2022 online from Amazon.
I am not able to use it because it is not properly working.
I called Havells support team 2 times and make request to resolve my problem.
THey said within 48 hrs person will come but
since last 2 months no one is coming to repaired it.

Technician put comments like customer is not picking phone/not available and they close my request. Which is completely wrong thing. He called me and informed that i am coming in next 2 hrs. I took 3 times follow up with that guy but no one came.

I know about this when i called customer support again. Representative informed me about this.

Kindly help me to resolve my issue.

Sir/madam

hamne 09.10.12 ki evning service ke liye request dali abhi tak wu request puri nahi hui hai custmer care mai 4-5 bar complan register karvai jaa chki hai aapkay service provider ka abhi tak na hi singal call aaya hai na ki masage
apki complny ki sevice team thrad class hai is bar diwali mai mai havels ku chud ke 2-3 dusre product hi lunga futer mai na hi koi havels product luga na hi kisi ku advice duga
mai pareshan hu chuka hu apki service se bar bar call kar kar ke
ravi lalwani
[protected]

Mixer jar not working properly

Why the complaint no. [protected] is canceeld with out resolving the issue. .
Why havells was not at all calling to his customers for feed back and support.

Why the service provider ( rainbow tech solutions) not provided the bill for the service rendered and parts replaced. .
I want to know my bill.

*CONSUMER NAME*: Ameer
*MOBILE NUMBER*: [protected]
*ADDRESS*: 11-36-12, beside anganvadi, azeemabad, new Gajuwaka, vizag, Andhra Pradesh, GAJUWAKA, VISAKHAPATNAM, VISAKHAPATNAM-AP, ANDHRA PRADESH, 530026
*SERIAL NO*: NQHFG4600350
*PRODUCT*: LLOYD WASHING MACHIN
*DESCRIPTION*: rotating in one direction only
*JOB ID*: [protected]
*JOB STATUS*: Part PO Created
*CREATED ON*: 9/2/2022 2:59:23 PM
*CALL TYPE*: Breakdown
*ASSIGNED TO*: Rainbow Tech Solutions.
Not a single person updated the status from assigned rainbow tech solutions. Till today.
We are facing problems with the product. Just mere creating a part po doesn't suffice the purpose. They told it will be cleared in 6 days more than 12 days passed not a single word of status was not updated. It's very ridiculous, such a big company is doing like this.
I request you to please update and solve my above issue as soon as possible
Thanks

Case [protected]. Issue was raised a week ago on September 7th for an issue with hot water geyser and still no response. When I called the Customer care over the last 3 days, I am getting the same response "some one will respond asap" Not sure if they understand the urgency when we have an old age person at home.

I bought a ceiling fan from Havells Reo which worked fine for a year but after that there was a technical problem and it got damaged
On complaining about it, the technician of the company fixed this fan.
After this, in[protected], this ceiling fan stopped again, whose complaint was lodged on[protected] on customer care number [protected] and on[protected], the technician also did home visit for fan service but So far no solution has been found for this problem and this one ceiling fan of Reo is still lying defective.
You are requested to pay attention to my complaint and solve it as soon as possible.

In Kurnool town Havells Sevice man his Name. Is CHAND BASHA[protected] his Sevice was very bad and worst, please provide better services man in Kurnool district

I have registered a complaint on 28th Aug. Engineer visited my place and found pump is not working. Service center committed to resolve the issue by 31st Aug. But he was kept fooling around me. Telling me engineer will come now and he never came on 31st Aug. I called the customer care and he told me my complaint has been closed because the service center respond that the service has been done. I haven't provided any satisfaction code as well then also the ticket has been closed how is that possible?
I have raised complaint against this service center personnel. Really pathetic services from a reputed company like Havells.

Did not getting switch on.

Dear Sir,

I'm Dhirendra Singh Bisht,

As I have booked a service appointment for May 2022. And they came and they have done the service but while service they have damaged my indoor coil badly. And they have also damaged my copper pipe while doing insulation.

Sir, I am working out of India and I came for vacation and One day when I was sitting in my room and I felt the ice was falling from the ac indoor unit as I have checked then I realized that the coil has been badly damaged by a technical person with high pressure of the water, whose I complained to the nearest Havells branch. But he avoided my concern, than whom I complained to Havells but he also did not help me.
With all due respect, I want Havells should to get my AC repaired. This mistake is made by Havells technical person. Whose compensation will also have to be paid by your Havells branch and technical person.

I have attached photos of indoor coils for your reference. Kindly refer.

As a customer, I am expecting you will look into this matter, As a customer, I am expecting you will understand Havells’s fault and help me to solve the the problem soon and penalize the Careless person and the branch's negligence.

Hoping to hear from you soon.

Thank you,

Sincerely regards,
Dhirendra S. Bisht,

I purchased a havells Tuono I personal air cooler 18 ltrs capacity from Amazon online shopping. I purchased item on 18.08.22. The amazon order ID was[protected]. I recieved the item on 27.08.22. When operated the air cooler, there was quite a substantial leakage of water from drain pipe outlet . I m attaching my item invoice, , etc wherein seller address details, product details and cost, etc are available. Machine Sr. No is FLKAEIR00467. I even contacted Havells customer care toll free number [protected] on date 27.08.22 wherein a lady picked up my call and she told me that an sms will come to my mob number with complaint regn details but sorry to say, it did not come. I do not have faith in the Havells customer care centre and seemed to me that they are just passing time and fooling people . Since the item i purchased is under warranty, I need a full resolution of my complaint. Hope u can sort out my issue . Thks

I have purchased a Havelles (Efficencia) ceiling fan, it was delivered on 7 June within 15 days, suddenly it has become out of order and stopped working.

Raised multiple complaints about it but have received no resolution to date.

1st complaint was raised on 1st July - complaint no[protected]
- technician was supposed to visit in 24-48 hours but never visit and canceled my request stating I am out of the station, though I was always here only

4th july, he visit once looked at the fan and said PVC needs to be changed and it will be done within 7 days.

2nd complaint was raised on 5th July - -complaint no -[protected]
this complaint was raised by the technician, he called me he is outside my house and asked KKG code though he never visited

3rd complaint was raised on 9th July- complaint no - [protected]
I raised this complaint since it is not resolved it was closed without even notifying me.

4th complaint was raised on 15th July complaint no - [protected]
again raised this complaint I was told the issue will be resolved in 24-48 hours but no response was received.
had to call the customer support like 3-5 times then on 29 the technician again visited and disassembled the fan and kept it on the floor stating the fan needed to be replaced and will be done with 7 days.

since then there has been notification whatsoever called the customer support like 5-7 times in this duration but they repeat the same saying it will be resolved in 24-48 hours.

this is how you treat a customer?

I purchased an ac, 1.5 tonne, Split in July 2021 by paying 45k even though other brand Ac were available for 32 to 38 k. Last free service was done on 6 july 2022 and to the horror of me the same So called best product stopped working with in next 7 to 8 days.
Is the product worth buying??, I did pay more amount but your inferior product has stopped functioning. When u people can't provide best product then why r u fleecing customers by giving false assurances u can't comply with. Now to get it repaired, I have to pay Rs500 for inspection and which may go on increasing as ur so called technicians(in my opinion they r bullzors, in technical terms) never rectify the problem but makes it a recurrent process to make more money on every further visits.
Do the necessary to get my problem solved asap
Devender kumar
[protected]

I booked a llyod window AC on 18th Aug 2021. The product was delivered to me on 19th Aug 2021 and installation was done on 21st Aug 2021.

On 17th Aug 2022 the AC started making a sound of gas leakage and stopped cooling as well.

I registered a complaint on 18th Aug 2022 and received a call from +[protected] for confirming my address. She informed me that this repair will be free of cost as my product is under warranty.

On 19th Aug 2022 two technicians visited, they checked the AC and informed me that there is gas leakage problem and this has to be repaired. They took my AC invoice and confirmed me again that there will be no charges. Then they asked me to provide service satisfaction code and told me this repair will be done tomorrow as currently there is no technician available and they went.

After some time i again called +[protected] to request for priortising my reaolution and she told me she will call me back in sometime.

She called after half an hour and said my product is not in warranty and i have to pay charges and if i have any further queries then i can speak to her supervisor Mr. Pawan [protected].

Mr. Pawan was very rude and unable to answer my queries and insisted on paying the charges.

My entire day has been wasted in checking the status and talking here and there.

I want to register a complain for misleading information provided to me multiple times and not resolving my issue.

Water came inside the room

Fan stops working on the first speed...get slow greatly at the second speed...the same speed on the third stage...works properly only on the fourth stage

The Havells fan's downrod literally broke and fell on my head and neck while I was working at home. Luckily i survived. Imagine what could have happened if it was an old person or when someone was sleeping ??

Refer my earlier complin dated 4th august, such a shameful act & services that no one from the company is bothered to reply. Worse is your service center owner Nasim Khan is playing dirty & has been misguiding your customer service team. I registered the first call on 2nd August after that 2 more complaints are raised & without consulting the customer your customer care team canceled the complaint on the feedback from the Service center. Your service center is giving wrong information to escape from his own mistake. when their engineer visits it is the duty & responsibility of the engineer to do the complete installation. he never did the same. In fact, he is supposed to inform me whether the part is missing is not available, we as customers don't know what all accessories are received. had he told us then we should have informed the dealer .now he is giving wrong information to customer care that the Drainage part was broken whereas we did not receive itwe also noticed late after there was dampness on the wall for our neighbor since then I have been following up your team but no response except raising complaint & canceling the samelooks like same is with the company, no one is bothered to address our complaint. my latest complaint which is the third complaint is vided no [protected] dated 16th august & now one from either your company or service agent t has called upI am clear I will not pay for the drainage plate. this has to be either borne by the company or the service center. My last service is due & warrant will expire i.e will complete 1 year on 20th August 2022. I will not let you take that excuse irrespective of the date, my call is pending since 2nd august 2022.I would request you to immediately take prompt action. also if required take action against the service center who was giving wrong information, misguiding & not addressing our complaint. this is better for you as company & service center. further, he threatened me that I can GOP do complaint anywhere it doesn't matter to them. I had even requested yesterday your customer care team to put across some senior who they couldn't do & stated that I will be receiving a call from senior in 15minuts, which never happened. SO from customer care to the service center to the company all are in pathetic shape & least interested in customer service. A few hundred rupees won't matter for a company like you but yes it does matter to us as customers. we are deprived of better services & part was not provided along with the box. I have been requesting the details on your Area manager in West Delhi, i.e d101 Ajay enclave new Delhi 110018 whosoever, manages should call but no progress.
looking forward to an immediate reply & action. else, I will take the matter to the consumer forum/court for a penalty from the company regards, Summan ChawlaH/P [protected]