Havells India Complaints & Reviews

I have purchased 1.5 ton windows AC on 28th March 2021. After 1 and half year we have to face a gas leakage problem, which we had resolved ourselves. Now from last 2 days there is a sudden fall in cooling and a leakage sound with bubbles is being observed in the front coil.
Sir, we belong to a middle class family and for us it is very hard to purchase an AC. Now it is very shocking for us to find these types of defects so early after the installation. We can't afford to rectify this problem. Sir please do needful as earliest on humanitarian ground. Sir now it is from your side that our trust from such a big brand will be maintained.

I have booked Llyod AC service as it was not giving cooling on 1st June 2023. Even after multiple reminders & escalations, no one attended. So i have logged tickets on 5th & 8th June. Still no response.

1st Jun Req no - [protected]
5th Jun Req no - [protected]
8th Jun Req no - [protected].

I have Bought this AC in July 2022

Product service reference number: [protected] (fraudulently closed by Satsang Enterprises without even asking me)

New product service reference number: [protected]

Writing to express my disappointment and frustration regarding a recent purchase of two designer fans from Havells India. On April 2023, I purchased two decorative fans from your company with an invoice number HG/FE/007, at a cost of Rs 8500. While one of the fans is functioning perfectly, the other fan has been making excessive noise since its installation.

In an effort to rectify the issue, I contacted Havells India customer service representatives, who sent technicians from Saksham Enterprises to inspect and resolve the problem. The technicians attempted to fix the fan by changing the stator, bearing and capacitor, but unfortunately, their efforts were unsuccessful. They then suggested that the issue might be due to an incompatibility with the electric fan regulator and asked me to purchase a new one. I requested them to install other Havells fans from other rooms, which are not exhibiting any noise issues, but they insisted on buying a new regulator.

Reluctantly, I accompanied the executive to purchase a new regulator as per their recommendation. However, as expected, the replacement regulator did not resolve the noise issue with the fan. The Havells engineer acknowledged that the problem appears to be a manufacturing defect and stated that there was nothing more they could do to resolve the issue. The engineer also mentioned that they would explore the possibility of a replacement. However, without my knowledge or consent, Saksham Enterprises closed the complaint. This unauthorized closure of the complaint adds to my frustration and raises concerns about the transparency and professionalism of the service provided by Saksham Enterprises.

I must highlight that this entire process has not only been frustrating but has also wasted a significant amount of my time. It is evident that the faulty fan is a result of poor manufacturing by Havells, and as a consumer, I expect a prompt resolution to this matter. I kindly request that you replace the faulty fan at the earliest convenience, without causing any further inconvenience or delay.

I have always trusted Havells as a reliable brand and believe in your commitment to customer satisfaction. I hope that you will honor this trust by taking immediate action to address my complaint. I expect the replacement fan to be of the same model and quality as originally purchased.

If necessary, I am prepared to provide any additional information or documentation to support my complaint. I trust that Havells will prioritize customer satisfaction and promptly resolve this matter.

In the event that my concerns are not addressed satisfactorily, I may be compelled to explore alternative options to protect my rights as a consumer, which may include seeking legal recourse.

Dear sir
I purchased Havell ceiling fan 1200mm, 5 star, decorative Equs energy efficient BLDC fan with remote controll on 26/02/2023
It doesn't work on top speed (5) at this level it through low mass flow rate air.

Detail of bill is enclosed
GSTIN:23AABCC8324M1ZN, Name:Vipin Shrivastava, Invoice No:BMP03INV/2206265, Date:26/02/2023, Value:3940

Dear Team,

I made complain to Lloyd customer care call id [protected] dated 24.05.2023, and did subsequent follow ups dated 27.05.2023 and 29.05.2023. I have been informing to Lloyd customer care that my air conditioner (purchased on 14.04.2023 which is not even 2 months old) is not working however even after 3 follow ups with customer care no service engineer visited my house to resolve the issue. No one from your team even bothers to inform me that how long it will take and when it can get resolved. Whenever I am enquiring about the resolution with customer care, no one is able to address it properly. I never expected this type of worst service from a brand like Havells . I made a mistake by choosing your product. Anyways I want my issue to be resolved immediately.

Regards
Saikat Majhi
Mob: [protected]

Dear Team,

I made a complain in Lloyd customer care with complain id [protected] dated 24.05.2023, and did subsequent follow ups dated 27.05.2023 and 29.05.2023. I have been informing to Lloyd customer care that my air conditioner (purchased on 14.04.2023 which is not even 2 months old) is not working however even after 3 follow ups with customer care no service engineer visited my house to resolve the issue. No one from Lloyd team even bothers to inform me that how long it will take and when it can get resolved. Whenever I am enquiring about the resolution with customer care, no one is able to address it properly. I never expected this type of poor service from a brand like Havells . I want my issue to be resolved immediately.

Regards
Saikat Majhi

I must admit that my current state of mind is far from pleasant. I am writing to express my utmost disappointment and frustration with the recent service experience I encountered for my Fabia 15Ltr geyser, which is still under warranty.

Approximately six months ago, I made the decision to purchase and install a Fabia 15Ltr geyser in my house. With great anticipation, I eagerly awaited the benefits of this product. Unfortunately, my expectations were shattered when the geyser abruptly stopped working. Considering the short period of time elapsed since the purchase, I promptly registered a complaint with your company, expecting a swift resolution under the warranty agreement.

However, my hopes for a hassle-free resolution were immediately shattered when a technician from your service team contacted me. To my utter disbelief, he had the audacity to inform me that the service for my geyser will be charged and demanded for a payment of INR 500, purportedly for tank cleaning, without even inspecting the geyser itself.

Allow me to emphasize the profound dissatisfaction I feel due to this experience. When I initially purchased the Fabia geyser, the dealer explicitly assured me that no additional service charges would be incurred during the warranty period. In fact, the dealer went so far as to reassure me that all servicing would be provided without any financial burden on my part, as long as the warranty was in effect. It is disheartening to realize that these promises were nothing but empty words, given the treatment I am currently receiving.

Upon carefully reviewing the warranty card provided with the product, I found no mention of any charges associated with routine maintenance or repairs during the warranty period. This further reinforces my stance that demanding payment for services that should be covered under the warranty is not only unprofessional but also unethical.

I am deeply disappointed by the lack of transparency and misrepresentation of the warranty terms by your company. As a consumer, I have the right to receive the services promised to me without any unjustifiable financial burden. Therefore, I demand an immediate rectification of this matter and a resolution to the problem with my geyser, all of which should be provided to me without any additional charges.

I expect your prompt response to this email, clarifying the situation and outlining the steps that will be taken to address my concerns. Failure to provide a satisfactory resolution will leave me no choice but to escalate this issue further by seeking assistance from consumer protection agencies and sharing my unfortunate experience through various online platforms.

I trust that your company values its customers and strives to maintain a reputation of integrity and customer satisfaction. I eagerly await your swift response and a resolution that upholds the commitments made to me during the purchase of the Fabia 15Ltr geyser.

I have got Fabia 15ltr geyser installed at my house and its been just 6 months which is still under 2 year warranty and now suddenly stopped working. I registered a complaint and after some time technician called and informed that the service is not free and i have to pay 500 for tank cleaning. Why should i pay when the geyser is still under warranty? when i bought it, the dealer shop mentioned no such thing and in-fact he said there won't...

This is to inform you that I partha pratim paria have purchased geyser INSTAN104S10L SP FP WB W/O PRCD SWH and serial no 83LIGDH01311 on 24/11/2022 But suddenly I notic that its lower portion is unclosed then I call Service Center and they send technician After checking he says that there is a internal Screw point brekage in it, He suggests me that it will be replaced as it is under the warranty period, As his spech I inform this to Service Center but they deny to replaced it beccause their saying is that it is my fault and it happens after downfalling on the floor, But the technique checked thoroughly and he said that there is no external brekage It is only internal brekage
So, I request you check my issue as early as possible otherwise I will complaine to consumer forum

It's been 7 days since i have complained. Your part still haven't arrived and their employees and customer care centers does not even care about giving any information. This is humiliating how can a company like this be so Irresponsible. I would say you have looted your customers. Would never ever buy or let anyone around me buy your any items. Literally no freaking service.

Dear Havells Customer Care,

I am writing to express my dissatisfaction with the recent service provided for my Havells air conditioner and seek your assistance once again.

I had reached out to Havells for assistance with my air conditioner's cooling performance. While your service team responded after 10 days (8th May was the complaint submission and service was help on 19th May- request no.: [protected]) attended to the issue and performed the necessary maintenance, I regret to inform you that the problem still persists. Despite the service, the air conditioner is not producing sufficient cooling, causing discomfort in my space.

Considering the inconvenience I am facing, I kindly request your immediate attention to address this unresolved complaint. Furthermore, I propose a course of action to accurately assess the cooling efficiency of the air conditioner. I kindly request your technician to visit my premises once again and conduct a temperature test using a temperature gun. This will provide objective data on the actual cooling output and help identify any underlying issues that may have been overlooked during the previous service visit.

I have been a loyal customer of Havells, and I believe in the quality of your products and the professionalism of your customer service. Hence, I am confident that you will take my concerns seriously and promptly arrange for a technician to revisit my location to resolve the cooling issue.

Please let me know the most convenient date and time for your technician's visit so that I can ensure someone is available at the premises to assist. Additionally, if there are any specific details or documents you require, kindly let me know, and I will be glad to provide them for further investigation.

I appreciate your attention to this matter and look forward to a swift resolution. Thank you for your understanding and cooperation.

My AC caught fire due to faulty PCB unit. The company is daily hanging their statement for root cause.
The incident took place more than a month back and now they are not responding to any calls/ email.

They are not even sharing the mailing address where a legal notice can be sent.

I bought 2 cooler from a dealer having shop in mama Bhanja Ka talab. I fitted one cooler earlier and another one was lying unused. yesterday I opened the box and after checking found that pump is not working. The dealer advised to contact customer care. Please do the needful

Hi Team,

I have purchased 3 Havells - Stealth Air Pearl White 1250mm ceiling fans on 7 Aug 2022. I am facing fan wobble issue in one of the fans. I have raised multiple request to get this resolved. The technician who came on the 1st visit said that there is some issue with the fan and possibly needs to be replaced. After that he left stating he would get back after speaking to his manager which he never did and not responding to my calls. The next service request which was raised on 10/05/23(Service Request: [protected]) is assigned to the same technician and has not shown up till now(Expected to arrive yesterday). We are unable to use the fan in this summer due to extreme wobble as we don't know when it would fall on us.
I did not expect such poor service from Havells that too in a Tier-I city like Bangalore. I request you to kindly address this issue at the earliest.

Thanks,
Ashis Sharma

I purchased 1 ton ac of Havells brand.It is under warranty and there is problem of cooling. I made complain for that at customer service centre but they didn’t solve the problem

Yesterday I was registered a complain about indoor water leakage and 1st your service person was not came on time and after he came not solve my issue and want money for servicing and when I told him I will pay the money but first solve the issue, In that case the service provider told me that " I will never solve this issue and you will solve this issue from your end ".

Service Request No. [protected]
Date :- 13.05.2023

Hii team

I brought a new spilt Ac on 11/04/2023 But facing so many problems.
1-Abnormal Sound Reflect indoor unit(Not all time)
2-Display light not stable it Fluctuate.
So i would Request to you after purchase 1month facing this issue so why i purchase new AC?
When a new thing is opened for Repair its no longer new, so please provide me with a new one.
Product serial ID - 87LKG0BIJXI6S

Regards
Sumitra Sikder
[protected]
I don't need any service. I need a new AC. Why I used faulty ac??????
I want to need return my money otherwise provide a new AC.
Why are you guys provide this type of defect product to consumer.

Please return my money back. Please help me in this matter

Hii team

I brought a new spilt Ac on 11/04/2023 But facing so many problems.
1-Abnormal Sound Reflect indoor unit(Not all time)
2-Display light not stable it Fluctuate.
So i would Request to you after purchase 1month facing this issue so why i purchase new AC?
When a new thing is opened for Repair its no longer new, so please provide me with a new one.
Product serial ID - 87LKG0BIJXI6S

I don't need any service. I need a new AC. Why I used faulty ac??????
I want to need return my money otherwise provide a new AC.
Why are you guys provide this type of defect product to consumer.

Please return my money back. Please help me in this matter

Hii team

I brought a new spilt Ac on 11/04/2023 But facing so many problems.
They are delivered me defective product
1-Abnormal Sound Reflect indoor unit
2-Display light not stable it Fluctuate.
So i would Request to you after purchase 1month facing this issue so why i purchase new AC?
When a new thing is opened for Repair its no longer new, so please provide me with a new one.
Product serial ID - 87LKG0BIJXI6S

I don't need any service. I need a new AC. Why I used faulty ac??????
I want to need return my money otherwise provide a new AC.
Why are you guys provide this type of defect product to consumer.

Please return my money back. Please help me in this matter

Hii team

I brought a new spilt Ac on 11/04/2023 But facing so many problems.
They are delivered me defective product.
1-Abnormal Sound Reflect indoor unit All time
2-Display light not stable it Fluctuate.
So i would Request to you after purchase 1month facing this issue so why i purchase new AC?
When a new thing is opened for Repair its no longer new, so please provide me with a new one.
Product serial ID - 87LKG0BIJXI6S

I don't need any service. I need a new AC. Why I used faulty ac??????
I want to need return my money otherwise provide a new AC.
Why are you guys provide this type of defect product to consumer.

Please return my money back. Please help me in this matter