Havells India Complaints & Reviews

Dear Team,

I made a complain in Lloyd customer care with complain id [protected] dated 24.05.2023, and did subsequent follow ups dated 27.05.2023 and 29.05.2023. I have been informing to Lloyd customer care that my air conditioner (purchased on 14.04.2023 which is not even 2 months old) is not working however even after 3 follow ups with customer care no service engineer visited my house to resolve the issue. No one from Lloyd team even bothers to inform me that how long it will take and when it can get resolved. Whenever I am enquiring about the resolution with customer care, no one is able to address it properly. I never expected this type of poor service from a brand like Havells . I want my issue to be resolved immediately.

Regards
Saikat Majhi

I must admit that my current state of mind is far from pleasant. I am writing to express my utmost disappointment and frustration with the recent service experience I encountered for my Fabia 15Ltr geyser, which is still under warranty.

Approximately six months ago, I made the decision to purchase and install a Fabia 15Ltr geyser in my house. With great anticipation, I eagerly awaited the benefits of this product. Unfortunately, my expectations were shattered when the geyser abruptly stopped working. Considering the short period of time elapsed since the purchase, I promptly registered a complaint with your company, expecting a swift resolution under the warranty agreement.

However, my hopes for a hassle-free resolution were immediately shattered when a technician from your service team contacted me. To my utter disbelief, he had the audacity to inform me that the service for my geyser will be charged and demanded for a payment of INR 500, purportedly for tank cleaning, without even inspecting the geyser itself.

Allow me to emphasize the profound dissatisfaction I feel due to this experience. When I initially purchased the Fabia geyser, the dealer explicitly assured me that no additional service charges would be incurred during the warranty period. In fact, the dealer went so far as to reassure me that all servicing would be provided without any financial burden on my part, as long as the warranty was in effect. It is disheartening to realize that these promises were nothing but empty words, given the treatment I am currently receiving.

Upon carefully reviewing the warranty card provided with the product, I found no mention of any charges associated with routine maintenance or repairs during the warranty period. This further reinforces my stance that demanding payment for services that should be covered under the warranty is not only unprofessional but also unethical.

I am deeply disappointed by the lack of transparency and misrepresentation of the warranty terms by your company. As a consumer, I have the right to receive the services promised to me without any unjustifiable financial burden. Therefore, I demand an immediate rectification of this matter and a resolution to the problem with my geyser, all of which should be provided to me without any additional charges.

I expect your prompt response to this email, clarifying the situation and outlining the steps that will be taken to address my concerns. Failure to provide a satisfactory resolution will leave me no choice but to escalate this issue further by seeking assistance from consumer protection agencies and sharing my unfortunate experience through various online platforms.

I trust that your company values its customers and strives to maintain a reputation of integrity and customer satisfaction. I eagerly await your swift response and a resolution that upholds the commitments made to me during the purchase of the Fabia 15Ltr geyser.

This is to inform you that I partha pratim paria have purchased geyser INSTAN104S10L SP FP WB W/O PRCD SWH and serial no 83LIGDH01311 on 24/11/2022 But suddenly I notic that its lower portion is unclosed then I call Service Center and they send technician After checking he says that there is a internal Screw point brekage in it, He suggests me that it will be replaced as it is under the warranty period, As his spech I inform this to Service Center but they deny to replaced it beccause their saying is that it is my fault and it happens after downfalling on the floor, But the technique checked thoroughly and he said that there is no external brekage It is only internal brekage
So, I request you check my issue as early as possible otherwise I will complaine to consumer forum

It's been 7 days since i have complained. Your part still haven't arrived and their employees and customer care centers does not even care about giving any information. This is humiliating how can a company like this be so Irresponsible. I would say you have looted your customers. Would never ever buy or let anyone around me buy your any items. Literally no freaking service.

Dear Havells Customer Care,

I am writing to express my dissatisfaction with the recent service provided for my Havells air conditioner and seek your assistance once again.

I had reached out to Havells for assistance with my air conditioner's cooling performance. While your service team responded after 10 days (8th May was the complaint submission and service was help on 19th May- request no.: [protected]) attended to the issue and performed the necessary maintenance, I regret to inform you that the problem still persists. Despite the service, the air conditioner is not producing sufficient cooling, causing discomfort in my space.

Considering the inconvenience I am facing, I kindly request your immediate attention to address this unresolved complaint. Furthermore, I propose a course of action to accurately assess the cooling efficiency of the air conditioner. I kindly request your technician to visit my premises once again and conduct a temperature test using a temperature gun. This will provide objective data on the actual cooling output and help identify any underlying issues that may have been overlooked during the previous service visit.

I have been a loyal customer of Havells, and I believe in the quality of your products and the professionalism of your customer service. Hence, I am confident that you will take my concerns seriously and promptly arrange for a technician to revisit my location to resolve the cooling issue.

Please let me know the most convenient date and time for your technician's visit so that I can ensure someone is available at the premises to assist. Additionally, if there are any specific details or documents you require, kindly let me know, and I will be glad to provide them for further investigation.

I appreciate your attention to this matter and look forward to a swift resolution. Thank you for your understanding and cooperation.

My AC caught fire due to faulty PCB unit. The company is daily hanging their statement for root cause.
The incident took place more than a month back and now they are not responding to any calls/ email.

They are not even sharing the mailing address where a legal notice can be sent.

I bought 2 cooler from a dealer having shop in mama Bhanja Ka talab. I fitted one cooler earlier and another one was lying unused. yesterday I opened the box and after checking found that pump is not working. The dealer advised to contact customer care. Please do the needful

Hi Team,

I have purchased 3 Havells - Stealth Air Pearl White 1250mm ceiling fans on 7 Aug 2022. I am facing fan wobble issue in one of the fans. I have raised multiple request to get this resolved. The technician who came on the 1st visit said that there is some issue with the fan and possibly needs to be replaced. After that he left stating he would get back after speaking to his manager which he never did and not responding to my calls. The next service request which was raised on 10/05/23(Service Request: [protected]) is assigned to the same technician and has not shown up till now(Expected to arrive yesterday). We are unable to use the fan in this summer due to extreme wobble as we don't know when it would fall on us.
I did not expect such poor service from Havells that too in a Tier-I city like Bangalore. I request you to kindly address this issue at the earliest.

Thanks,
Ashis Sharma

I purchased 1 ton ac of Havells brand.It is under warranty and there is problem of cooling. I made complain for that at customer service centre but they didn’t solve the problem

Yesterday I was registered a complain about indoor water leakage and 1st your service person was not came on time and after he came not solve my issue and want money for servicing and when I told him I will pay the money but first solve the issue, In that case the service provider told me that " I will never solve this issue and you will solve this issue from your end ".

Service Request No. [protected]
Date :- 13.05.2023

Hii team

I brought a new spilt Ac on 11/04/2023 But facing so many problems.
1-Abnormal Sound Reflect indoor unit(Not all time)
2-Display light not stable it Fluctuate.
So i would Request to you after purchase 1month facing this issue so why i purchase new AC?
When a new thing is opened for Repair its no longer new, so please provide me with a new one.
Product serial ID - 87LKG0BIJXI6S

Regards
Sumitra Sikder
[protected]
I don't need any service. I need a new AC. Why I used faulty ac??????
I want to need return my money otherwise provide a new AC.
Why are you guys provide this type of defect product to consumer.

Please return my money back. Please help me in this matter

Hii team

I brought a new spilt Ac on 11/04/2023 But facing so many problems.
1-Abnormal Sound Reflect indoor unit(Not all time)
2-Display light not stable it Fluctuate.
So i would Request to you after purchase 1month facing this issue so why i purchase new AC?
When a new thing is opened for Repair its no longer new, so please provide me with a new one.
Product serial ID - 87LKG0BIJXI6S

I don't need any service. I need a new AC. Why I used faulty ac??????
I want to need return my money otherwise provide a new AC.
Why are you guys provide this type of defect product to consumer.

Please return my money back. Please help me in this matter

Hii team

I brought a new spilt Ac on 11/04/2023 But facing so many problems.
They are delivered me defective product
1-Abnormal Sound Reflect indoor unit
2-Display light not stable it Fluctuate.
So i would Request to you after purchase 1month facing this issue so why i purchase new AC?
When a new thing is opened for Repair its no longer new, so please provide me with a new one.
Product serial ID - 87LKG0BIJXI6S

I don't need any service. I need a new AC. Why I used faulty ac??????
I want to need return my money otherwise provide a new AC.
Why are you guys provide this type of defect product to consumer.

Please return my money back. Please help me in this matter

Hii team

I brought a new spilt Ac on 11/04/2023 But facing so many problems.
They are delivered me defective product.
1-Abnormal Sound Reflect indoor unit All time
2-Display light not stable it Fluctuate.
So i would Request to you after purchase 1month facing this issue so why i purchase new AC?
When a new thing is opened for Repair its no longer new, so please provide me with a new one.
Product serial ID - 87LKG0BIJXI6S

I don't need any service. I need a new AC. Why I used faulty ac??????
I want to need return my money otherwise provide a new AC.
Why are you guys provide this type of defect product to consumer.

Please return my money back. Please help me in this matter

Havells mixture 750w one jar broken from the time of purchase

I had purchased a havells pedestrian fan with serial number 57M[protected] on 24 April 2023. The fan started making noise from next week of purchase. The electrician who brought and installed fan had conveyed that he is from near by store Ganesh Electricals, New Thippasandra. He didnt give the bill, but provided guarantee card with date of purchase mentioned. Later I came to know person is not from Ganesh Electricals, and he is no longer reachable on phone.But the product is very new and Havells original. Still Havells service team deny to service the fan for free mentioning that bill is necessary. They affirm Guarantee card not enough. The service person came home did a small fix of some screw inside fan and fixed the issue. Since I asked for free service showing the Guarantee card and disagreed to pay money, he threw the fan parts down and damaged the fan and went.What kind of product Havells is selling which gets damaged in a week. Also what kind of service they provide where they send gundas and thieves home for service. AT any cost I need the money back and Havells should take back this product so that I can buy new product from other vendor. This is first Havells product I purchased and the experience make me file a case against them. Too unfortunate.

Jinu KJ
Mobile [protected]

I have bought a ac of llod(havells)15 days ago, till now after a lot request, lot of conversation to service centre and too many harassment, it is not installed. I have spent almost 1 hour everyday for calling the customer care, and issue is still not responded. As per their terms, It will be installed with in 24-48 hours after the service request. It has been 15 days after the request. till now nothing happened.

I purchased the abovementioned juicer 27th march. From the first day of operation it was giving lound noises and i submit the complaint within 10 days. One technician came to my house and informed me the extractor blade and coupling has to be replaced. Now more than one month no repair has been done. But the technician had taken the KKG code from my mobile number which i got from havels and the next day havels send me notification that the repair has been done and case closed. I complained again to havels about this incident and till now no repair has been done. I regret for bought this havels stilus juicer from amazon with warranty.

I would like to share one of the worst service experiences.
I purchased a Havells water heater in 2018.

On March 2023, I have done the first service. From that service, my water heater gets damaged frequently; calling Havells's customer care and service person's visit at my home has now become a daily routine.

Two days back, I registered my 4th complaint after the service. The first three times Havells sent junior technicians and they solved the problem somehow, only for another problem to come up next day . Fourth time, my water heater got overheated and my maid's hand got burned.

I informed same to customer care and asked them to take this as a serious concern, send a senior technician and they accepted it.
But Havells sent the same junior technician again.

Also, I have noticed that the person who gets assigned to the work and the person who visited my home were different. In addition, they closed my ticket with a prior date without resolution (this I got to know from customer care).

I bought Lloyd split ac GLS1813FWCSV, on 3rd Feb 2023, and get it installed by Company's authorized team on payment of Rs 1200. On 12th of April 2023, I again raised a service request (Ref [protected]) as I want to get the product re-installed to another location, on 13th of April it was installed by company's service executive again on payment of Rs 2300 (Executive phone no: [protected]). All the payments I paid by online UPI.
On 17th of April 2023, ac stopped cooling completely. I raised another service request with them again with Ref id [protected], which was attended by another executive (carrying phone no [protected]) on 18th of April, 2023, he checked and told me that during second time installation the gas was remained leaked by Lloyd executive, maybe he did not check properly the leakage then. He assured me as it is due to Company's executive fault and product is in under warranty too, it will be repaired by them, he assured me that he will visit tomorrow again and refill the gas and repair the ac properly.
Since then, nobody came for resolution. I raised another service request on 21st of April 2023 with Ref no [protected], re-escalated it with company on 22nd of April 2023 & again re-escalated on 23rd of April 2023, but nobody visited nor even called to provide any solution!! Customer care executive just told over phone a standard reply, that “They are very sorry for the inconvenience I am facing, and I should wait for little more time and they will resolve this matter”.
Please help me in this matter, as I am feeling tremendous mental torture in all this, it’s totally a mental harassment that a product consumer purchased for summer season and not abled to used when it required the most. I am feeling totally cheated and helpless.
Looking for earlier resolution.