Havells India Complaints & Reviews

We have raised a Service request with in warranty through customer service on 30th March and after continuous calling customer care for about 3, 4 days we have received a call from an agent . He said he will come tomorrow . From then he ignores our calls and Switch off his mobile and till today it has been 7 days still we didn't receive our service . Now our warranty expired yesterday . If they would have correctly assigned people to work we would have got our services . So I wanna complain against Havells for wasting our time and warranty .

Respected
Sir/Maddam
Ihave A Pizza Restaurant Named Foodies Point Kurukshetra.I bought 3 Fan of your company last yearbut two of them are facing problems and they are making alot of noise and neither rotate.Your company is very Reputed Company please solve my problem

I had done two water heater services from havells. Within 24 hours after the service, the first water heater got damaged. I reachedout havells and they send the same person. They repaired it but paid from my pocket. 5 days back my second water heater also stopped working. I informed Havells customers care on the same day, but no response from Havells after multiple reminders. I could have serviced my water heater from some other vendors. Last five years my water heater was working without any problems. But one service is done, both got damaged.

Hi Team,
This is regarding compliant number [protected] - Reo fan Slow Speed Issue. I have purchased total 6 quantity on 6th March 2023 and all of them having same issue. So I raised
My first complaint ([protected]) on 12th of March, technician visited but did not resolve the issue but still Havells have closed this complaint and raised a another complaint on 17th March which is mentioned above.
Two technicians...

Hi,

I have lodged a service request on the 8th of March'23 (Tkt# [protected]). It was assigned to Shivam Gupta. There was no engineer visit. Only promises from the engineer that he would come the next day. Further he explained that he only has a cycle and he would not be in a position to visit. There was no response form him after that.

I again lodged a service request on the 17th of March as there was no response from the engineer. (Tkt # [protected]). I checked the status of the previous ticket and was informed that the previous ticket was closed with the status being "quote given to customer and customer rejected" This was strange to me because the engineer never even visited the location, giving a quote was never done, bur still the ticket was closed.

I asked the agent to escalate the matter and assign another engineer to the case. It was again reassigned to Shivam Gupta and I'm still not getting a response.

I called again on the 21st of March, and again i was told that the ticket will be escalated and there will be someone visiting my location by the afternoon. Still nothing. I even asked the agent to transfer me to the escalation desk or if i could speak to the supervisor, which he informed me that there is no supervisor to talk to and the escalation desk number was busy. He again promised me a call back from the escalation desk which never happened.

I am stuck with your Geyser which I paid a hefty premium for considering it was from a good brand and i would get a decent amount of service if needed. But this kind of response from the company is a joke. No one seems to be interested in solving this. I will be escalating this issue all over social media shortly as people need to be aware of the kind of service Havells offers. This is not only frustrating but I feel so cheated in buying a product from Havells and will never buy a product from your brand again and ensure the word is spread to other prospective customers.

I expect a response from the company shortly failing which this will be escalated.

Sinclair Gomes

We purchased 2 Geysers 25 ltr from Havells. Installation not completed for one and the person left in between. Since it is a new house so we shifted a week back and when tried one of the geyser is not working. Now for last one week starting from 12 th march, after registering the complaint, we struggled hard to get the service person. We called 10 times, then a person asked to be at home at his preferred time we made sure to be available and service person did not come. After 7 days of such struggle, a person came on 19 th march and surprisingly without any effort he simply denied that I won't be able to check even. I don't know why he came?
My request to Havells, Kindly deal with your customers sincerely. This is the complete nonsense we are facing.
NOW I CANNOT TOLERATE, IN 3 DAYS TIME IF NOT RESOLVED AND RECTIFIED THE PROBLEM, LEGAL ACTION WILL FOLLOW.
YOU CANNOT JUST SELL THE GARBAGE AND NOT RESPOND.
Dear Mr. pawan kumar parik, We regret for the inconvenience caused. Your service request [protected] has been escalated to concerned executive. - Havells"
Still no response from havells

Dear Sir, I purchased a Lloyd 43" Android TV on 12.1.22. But the same was properly worked so we make complaints from June 22. Your technician came and repair it one and another occasion. Once they chand the product but the problem still remains /unresolved.

One 27.2.23, I made a complaint through WhatsApp but till time none is bother to connect me. This is happening while I am taking daily follow up by talking to your customer care and your senior manager assured me to get the TV fixed soon.

Now I am facing mental troma by getting worst product which creates lots of problems for me. My Family is unable to watch their favourite program from 27.2.23 onwards.

Service request no. [protected]
& [protected]

Sir, please do something.

Arpit Moga

Dear Team
With reference to SR numbers
19.11.22 SR [protected]
30.12.22 SR [protected]
2.1.23 SR [protected]
17.1.23 SR [protected]
24.1.23 SR [protected]

I would like to bring to your kind notice the problem with our Havells geyser. Since November 2022 we have started facing trouble with our water heater. Initially, it was a bad smell, then leakage, then low heating and to date, the leakage in the geyser hasn't been fixed. Your expert has been unable to fix it despite numerous visits and replacement of the element, which they said was the cause of the leakage. Now the team is saying they cannot do anything and cannot offer a remedy. Please note: As instructed by the expert, we have already paid 2500/- rupees to replace the piece that would have stopped the leak but it did not happen. Please look into the matter so that the problem may be appropriately resolved.

Thanking you in anticipation
Dipti Mittal
[protected]

"Kanpur Nagar - UP (INDIA)" (Service manager- @vinish) is so rude and he has no answer of the questions of customer. he is providing very trivial service when the AC remain under warranty. He is saying very loud and clear that Lloyd will not provide jet pump service.. he was comparing the rate of lloyd and other brands he want to say lloyds(havells brand) is cheaper and worst.
I think it is a question on Havells quality.
Their high managers don't know that how should behave to customers.

Hair dryer was purchased on 26 Nov 2022 (Havells compact hair dryer hd3151) in blue color with a transparent nozzle over it. its shows 2 years of warranty and within 2 months it started malfunctioning, it doesn't blow heat when on level 2.

We have been raising the issue with Havells service centre for the last 15 days for our complaint regarding No heating from 13 fin OFR heater.

Every time I raise an issue with Havells you guys automatically close the complaint without providing any resolution -

See all my complaints -
08/02/2023 - [protected]
03/02/2023 - [protected]
01/02/2023 - [protected]

The heater bought is a 2-month-old product and stopped working only after 1 month of purchase. It is since then I am trying to get a resolution.

Hello Sir I am Mohit Ajmani From New delhi

We had purchased Havells room heater in 2021 and we got two years warranty, just a few days ago a small problem came, the heater still had warranty time and we had also made a customer care complaint for it, those people complaint note Let's say 24 to 48, a technician will come to your home in hours It's been a week, no technician has come so far, complaints have been made four to five times, the service is very poor, now even by mistake, do not buy the product of this company, the thief is number one, what did all the technicians do with us when the complaint Race done code came, we already took the code from us and said in the company that we have come to the customer's house, whatever problem was there, they have fixed it, liars, there is a stigma in the name of fraud service This company fools people in the name of big name, small vision and service.

I have raised multiple complaint of water leakage despite warranty . The agent has come 4 times but no support .. pls help solve the issues

[protected]...

I had registered a complaint for an exhaust purchased around 1 year back & which stopped working. Despite several follow up with the customer complaint on 12th Dec 2022 no one has turned up yet to check the product which is under warranty.

"Dear Mr. Sankar, We regret for the inconvenience caused. Your service request [protected] has been escalated to concerned executive. - Havells"

This is really mental harassment as no one is bothered to respond back after multiple calls and then one person called and said it's not in my preview so please talk to my supervisor and get it managed! And when I called the manager he said he is sending the engineer and it's been 22 days since he is managing to send it. This is pathetic service by Havells.

The number I have been connected to – is +[protected]/+[protected] beyond customer care.

Dear Sankar, Your Product Service with ref no [protected] has been assigned to sehrun khan his mob no[protected]. He will fix appointment before visiting - Havells

Hi,

I have an ACCL switch from Havells which is just 7 months old. The warranty period is 1 year. I was told that the service request will be attended within 24 hours but its been more than 48 hours since raising the request, the technician doesnt respond to calls and customer care keeps asking to wait for another 24 to 48 hours every day. I have no power in my house because of this faulty switch and i am being forced to buy a new one.

Service Request Number: [protected]

I am very disappointed with the Harvell's services. Geyser stopped working due to water leakage. I raised a complaint on 9th Nov, 2022. Technician visited my home and removed the geyser and said he will come again to replace the geyser. I called technician many times but he never pick up any call. I am calling customer care number from past 1 month. But no action has been taken on my complaint. They send SMS with service request that it. When i say transfer my call to your senior, they put my call on hold. I am fed up with services of Harvell's. [protected] is the service request number

Address- B081, AIPL-The PEaceful Homes Sec-70a, Gurgaon-122101

Geyser stopped working due to water leakage. I have raised a complaint. Technician visited my home and the geyser will be replaced in a week. But it's been 15 days, still the geyser has not been replaced. When reaching out to a concerned person, they keep on saying the same for two weeks, that doesn't have stock. I am not sure what needs to be done here to get my geyser. Since a week technician not picking the call too....

Hi Havells team,

I am very disappointed. I bought new geyser hardly used it for 4-5 days and all of a sudden it stopped working. The water is not getting heated. I called customer care they assign an engineer. The engineer is asking me to pay a service charge of INR 500. Service Engineer said the geyser is dirty inside so cleaning is required. How come 1-month-old geyser is dirty inside? I need a replacement for the geyser. Pls help me out on this.

Rgds
Ankur Saxena
[protected]

Dear Sir/Madam,

I bought Havells monoblock pump on 15 june 22. After 1 month it is not working regularly. I used to lodge many complaints with Havells customer care team after that your engineer used to come and start the motor. But did not solve the problem permanently. So, I registered complaint for replacement of motor with reference number "[protected]" on dated 07.11.22 but got no response from Havells team and complaint was closed without any information.

So I request you to kindly check and solve the problem and replace the motor.

Name - Ashish Ranjan
Mob. [protected]

I bought havells monoblock pump on 15 june 22. After 1 month it is not working regularly. I used to lodge many complaints with Havells customer care team after that your engineer used to come and start the motor. But did not solve the problem permanently. So, I registered complaint for replacement of motor with reference number "[protected]" on dated 07.11.22 but got no response from Havells team and complaint was closed without any information.

So I request you to kindly check and solve the problem and replace the motor.