Havells India Complaints & Reviews

Dear Havells Customer Care,

I am writing to express my dissatisfaction with the recent service provided for my Havells air conditioner and seek your assistance once again.

I had reached out to Havells for assistance with my air conditioner's cooling performance. While your service team responded after 10 days (8th May was the complaint submission and service was help on 19th May- request no.: [protected]) attended to the issue and performed the necessary maintenance, I regret to inform you that the problem still persists. Despite the service, the air conditioner is not producing sufficient cooling, causing discomfort in my space.

Considering the inconvenience I am facing, I kindly request your immediate attention to address this unresolved complaint. Furthermore, I propose a course of action to accurately assess the cooling efficiency of the air conditioner. I kindly request your technician to visit my premises once again and conduct a temperature test using a temperature gun. This will provide objective data on the actual cooling output and help identify any underlying issues that may have been overlooked during the previous service visit.

I have been a loyal customer of Havells, and I believe in the quality of your products and the professionalism of your customer service. Hence, I am confident that you will take my concerns seriously and promptly arrange for a technician to revisit my location to resolve the cooling issue.

Please let me know the most convenient date and time for your technician's visit so that I can ensure someone is available at the premises to assist. Additionally, if there are any specific details or documents you require, kindly let me know, and I will be glad to provide them for further investigation.

I appreciate your attention to this matter and look forward to a swift resolution. Thank you for your understanding and cooperation.

My AC caught fire due to faulty PCB unit. The company is daily hanging their statement for root cause.
The incident took place more than a month back and now they are not responding to any calls/ email.

They are not even sharing the mailing address where a legal notice can be sent.

I bought 2 cooler from a dealer having shop in mama Bhanja Ka talab. I fitted one cooler earlier and another one was lying unused. yesterday I opened the box and after checking found that pump is not working. The dealer advised to contact customer care. Please do the needful

Hi Team,

I have purchased 3 Havells - Stealth Air Pearl White 1250mm ceiling fans on 7 Aug 2022. I am facing fan wobble issue in one of the fans. I have raised multiple request to get this resolved. The technician who came on the 1st visit said that there is some issue with the fan and possibly needs to be replaced. After that he left stating he would get back after speaking to his manager which he never did and not responding to my calls. The next service request which was raised on 10/05/23(Service Request: [protected]) is assigned to the same technician and has not shown up till now(Expected to arrive yesterday). We are unable to use the fan in this summer due to extreme wobble as we don't know when it would fall on us.
I did not expect such poor service from Havells that too in a Tier-I city like Bangalore. I request you to kindly address this issue at the earliest.

Thanks,
Ashis Sharma

I purchased 1 ton ac of Havells brand.It is under warranty and there is problem of cooling. I made complain for that at customer service centre but they didn’t solve the problem

Yesterday I was registered a complain about indoor water leakage and 1st your service person was not came on time and after he came not solve my issue and want money for servicing and when I told him I will pay the money but first solve the issue, In that case the service provider told me that " I will never solve this issue and you will solve this issue from your end ".

Service Request No. [protected]
Date :- 13.05.2023

Hii team

I brought a new spilt Ac on 11/04/2023 But facing so many problems.
1-Abnormal Sound Reflect indoor unit(Not all time)
2-Display light not stable it Fluctuate.
So i would Request to you after purchase 1month facing this issue so why i purchase new AC?
When a new thing is opened for Repair its no longer new, so please provide me with a new one.
Product serial ID - 87LKG0BIJXI6S

Regards
Sumitra Sikder
[protected]
I don't need any service. I need a new AC. Why I used faulty ac??????
I want to need return my money otherwise provide a new AC.
Why are you guys provide this type of defect product to consumer.

Please return my money back. Please help me in this matter

Hii team

I brought a new spilt Ac on 11/04/2023 But facing so many problems.
1-Abnormal Sound Reflect indoor unit(Not all time)
2-Display light not stable it Fluctuate.
So i would Request to you after purchase 1month facing this issue so why i purchase new AC?
When a new thing is opened for Repair its no longer new, so please provide me with a new one.
Product serial ID - 87LKG0BIJXI6S

I don't need any service. I need a new AC. Why I used faulty ac??????
I want to need return my money otherwise provide a new AC.
Why are you guys provide this type of defect product to consumer.

Please return my money back. Please help me in this matter

Hii team

I brought a new spilt Ac on 11/04/2023 But facing so many problems.
They are delivered me defective product
1-Abnormal Sound Reflect indoor unit
2-Display light not stable it Fluctuate.
So i would Request to you after purchase 1month facing this issue so why i purchase new AC?
When a new thing is opened for Repair its no longer new, so please provide me with a new one.
Product serial ID - 87LKG0BIJXI6S

I don't need any service. I need a new AC. Why I used faulty ac??????
I want to need return my money otherwise provide a new AC.
Why are you guys provide this type of defect product to consumer.

Please return my money back. Please help me in this matter

Hii team

I brought a new spilt Ac on 11/04/2023 But facing so many problems.
They are delivered me defective product.
1-Abnormal Sound Reflect indoor unit All time
2-Display light not stable it Fluctuate.
So i would Request to you after purchase 1month facing this issue so why i purchase new AC?
When a new thing is opened for Repair its no longer new, so please provide me with a new one.
Product serial ID - 87LKG0BIJXI6S

I don't need any service. I need a new AC. Why I used faulty ac??????
I want to need return my money otherwise provide a new AC.
Why are you guys provide this type of defect product to consumer.

Please return my money back. Please help me in this matter

Havells mixture 750w one jar broken from the time of purchase

I had purchased a havells pedestrian fan with serial number 57M[protected] on 24 April 2023. The fan started making noise from next week of purchase. The electrician who brought and installed fan had conveyed that he is from near by store Ganesh Electricals, New Thippasandra. He didnt give the bill, but provided guarantee card with date of purchase mentioned. Later I came to know person is not from Ganesh Electricals, and he is no longer reachable on phone.But the product is very new and Havells original. Still Havells service team deny to service the fan for free mentioning that bill is necessary. They affirm Guarantee card not enough. The service person came home did a small fix of some screw inside fan and fixed the issue. Since I asked for free service showing the Guarantee card and disagreed to pay money, he threw the fan parts down and damaged the fan and went.What kind of product Havells is selling which gets damaged in a week. Also what kind of service they provide where they send gundas and thieves home for service. AT any cost I need the money back and Havells should take back this product so that I can buy new product from other vendor. This is first Havells product I purchased and the experience make me file a case against them. Too unfortunate.

Jinu KJ
Mobile [protected]

I have bought a ac of llod(havells)15 days ago, till now after a lot request, lot of conversation to service centre and too many harassment, it is not installed. I have spent almost 1 hour everyday for calling the customer care, and issue is still not responded. As per their terms, It will be installed with in 24-48 hours after the service request. It has been 15 days after the request. till now nothing happened.

I purchased the abovementioned juicer 27th march. From the first day of operation it was giving lound noises and i submit the complaint within 10 days. One technician came to my house and informed me the extractor blade and coupling has to be replaced. Now more than one month no repair has been done. But the technician had taken the KKG code from my mobile number which i got from havels and the next day havels send me notification that the repair has been done and case closed. I complained again to havels about this incident and till now no repair has been done. I regret for bought this havels stilus juicer from amazon with warranty.

I would like to share one of the worst service experiences.
I purchased a Havells water heater in 2018.

On March 2023, I have done the first service. From that service, my water heater gets damaged frequently; calling Havells's customer care and service person's visit at my home has now become a daily routine.

Two days back, I registered my 4th complaint after the service. The first three times Havells sent junior technicians and they solved the problem somehow, only for another problem to come up next day . Fourth time, my water heater got overheated and my maid's hand got burned.

I informed same to customer care and asked them to take this as a serious concern, send a senior technician and they accepted it.
But Havells sent the same junior technician again.

Also, I have noticed that the person who gets assigned to the work and the person who visited my home were different. In addition, they closed my ticket with a prior date without resolution (this I got to know from customer care).

I bought Lloyd split ac GLS1813FWCSV, on 3rd Feb 2023, and get it installed by Company's authorized team on payment of Rs 1200. On 12th of April 2023, I again raised a service request (Ref [protected]) as I want to get the product re-installed to another location, on 13th of April it was installed by company's service executive again on payment of Rs 2300 (Executive phone no: [protected]). All the payments I paid by online UPI.
On 17th of April 2023, ac stopped cooling completely. I raised another service request with them again with Ref id [protected], which was attended by another executive (carrying phone no [protected]) on 18th of April, 2023, he checked and told me that during second time installation the gas was remained leaked by Lloyd executive, maybe he did not check properly the leakage then. He assured me as it is due to Company's executive fault and product is in under warranty too, it will be repaired by them, he assured me that he will visit tomorrow again and refill the gas and repair the ac properly.
Since then, nobody came for resolution. I raised another service request on 21st of April 2023 with Ref no [protected], re-escalated it with company on 22nd of April 2023 & again re-escalated on 23rd of April 2023, but nobody visited nor even called to provide any solution!! Customer care executive just told over phone a standard reply, that “They are very sorry for the inconvenience I am facing, and I should wait for little more time and they will resolve this matter”.
Please help me in this matter, as I am feeling tremendous mental torture in all this, it’s totally a mental harassment that a product consumer purchased for summer season and not abled to used when it required the most. I am feeling totally cheated and helpless.
Looking for earlier resolution.

Havells issue not yet resolved. Today again water geyser got over heated and stopped working(one day back only they resolved, 3ed repair).This is fourth consecutive time heater getting damaged after the service. Every time havells sending junior technician and somehow they solved the issue. They are keep on looting money also.This time my family luckily escape from overheated water, but small burns in hand
Previous service number:[protected]
New service number:[protected]

I had registered a complaint for an exhaust purchased around 1 year back & which stopped working. Despite several follow up with the customer complaint on 12th Dec 2022 no one has turned up yet to check the product which is under warranty.

This is really mental harassment as no one is bothered to respond back after multiple calls and then one person called and said it's not in my preview so please talk to my supervisor and get it managed! And when I called the manager he said he is sending the engineer and it's been 5 minths since he is managing to send it. This is pathetic service by Havells.

I need a resolution to this or refund my money back, this is real fraud and cheating and I regret considering I have other products from Havells.

The number I have been connected to – is +[protected]/+[protected] beyond customer care.

Tarif[protected] the engineer took my fan repair and when I called him he said he is not authorized to say the status and do whatever you want to do!!!
All i have received is -"Dear Sankar, Your Product Service with ref no [protected] has been assigned to sehrun khan his mob no[protected]. He will fix an appointment before visiting - Havells"

I am writing to file a complaint regarding the delay in AC servicing that I have been experiencing. Despite making a request for service, I have not received any communication or response from any technicians. This has caused a significant inconvenience as my AC unit is in need of repair. I made the initial request on the 16th of April and to date, no technicians have been assigned to the job. I would appreciate a prompt response to this issue and a clear explanation of when I can expect the AC servicing to be completed.

I bought 2 geysers puro 25 litres from Aggarwal Electronics, Shiva Market, Pitampura, Delhi 110034 on 12/4/2023.
Yesterday, at the time of installation, the technician found that one of the geysers was damaged and there were no fasteners with it to install. Due to the negligence of the company/dealer, the very next day I had to rush to the shop in the scorching heat to replace the product losing the whole first hal[censored]nproductive. When the technician opened the poorly packed box, again there were no accessories in it and as a result, the technician returned without installing the geyser. You can verify with the technician concerned. Such a mockery of a consumer by a company of repute and its dealer is uncalled for. Who is responsible for the inconvenience caused to me and the loss of hours and resources? Please investigate and do the needful at the earliest. After receiving your response I will consider moving further.
D. A. P. Sharma
[protected]