HCL Laptop Complaints & Reviews

Worst Customer service response

I am lodging a complaint with HCL customer care for my HCL Laptop. The CS executive had instructed me to take the laptop to the Chinchwad Laptop Centre - House of Laptops. Actually, the issue regarding the CD/DVD reading sarted from the 3rd day of purhcase date, since, at that time the issue was ignored. Now, my laptop is 1.4 years old and the issue has raised upto the fluctuation of Monitor & Body also has got damaged while serivicing in the Chinhcwad Centre.

As, i told them to send it to the Auhthorised HCL Service Station but they refused for the same and they purposely sent it the Vanaworie Centre which i was not at all intimated,at that time The service center has quoted an amount of Rs.5800 /-+ Service Charges of Rs. 750 /- which is not at all accepted.At that time i was ready to pay for the same but he refused for returning the parts which was repairable and also he was not ready for giving the bill.

And the main thing which i should like to discuss with you'all is that eveytime whenever i lodge the complaint i am handed to a different guy. Since, i'm an Consultant, i'm not able to present the presentation to my Customer's, i'm having a gr8 loss,

Who is responsible for it ??????????



Uptil now i was in a huge faith that HCL is blind-faith, (as there are many products which i have in bough with) but now my statement is false, think so. . . . . I was ready for paying the full receipt.The CS Executive had cheated to me by giving me a different inventory receipt which is really a bad thing.

HCL LAPTOP Complaints - KEYBOARD
View all HCL LAPTOP complaints
HCL LAPTOP

Location: rajalaxmi,jharkhand,dhanbad,india.
my no [protected]



KEYBOARD
dear sir,
I purchase a laptop from your company one year ago and now it has some problem in keyboard . submit my phone no. to my nearest care center
thanks you
Read comments

I had purchased laptop with serial number 6094AX458726 . this laptop is registered in the name o[censored]sha garg. there was a problem with a lock top on laptop screen . for rectification of problem i visited service center Digicare sco 66-67 second floor sector 17 chandigarh . i gave them my laptop in good condition but when i got my laptop back i was shocked to see that they had damaged my laptop from the corner.engineer is now saying me that your laptop is physical damaged . the report he had given me shows that top cover damage from right bottom corner in hand written .whereas main report says that laptop is ok.

pls help me

thanks and regards
saurav

Sir,
I purchased Laptop model No AXOP4106, Sr No 6094AX461809 on 13 Aug 2009 from Digitek computers, SCO 116-117 Sec 8-C Chandigarh. Tel no
[protected]. I was assured to get two free gifts i.e speakers and reebok T- shirt within 45 days.I did not receive any thing till today. I think this kind of false promise can effect the business. if you promise any thing, then you should fulfill your commitment honestly.
When you will be sending these gifts. I hope you will be able to deliver it with in a year before 12th Aug 2010.

Pushpinder
Duplex No 87
Gulmohar city
Dera Bassi
SAS nagar (Mohali)
PIN 140507

[protected]@yahoo.co.in
Cell no [protected]

I already informed HCL about the problem with my Laptop's DVD player on Fri, Apr 23, 2010 at 12:48 AM
It is not working better to say not detecting any type of CD, DVD, Both Bootable and non bootable.
They have suggested me to cantact the following service numbers but I am again sorry to say that these telephons are not working.

Phone Number-[protected]- Msg send but no reply comes.
Phone Number[protected] not accessable.
Phone Number-[protected] - no one receive the phone cal.
service and Support- Not working, (HTTP Status 500)
Sir, I and my research group brought three HCL laptops and my experience with HCl is not good.
I have registered my Laptop with you and the details are agin furnished for your actions.
HCL LEAPTOP (HCL ME) serial number 9094AX103580.
Brought from- Saboo Computers Pvt. Ltd.KOLKATA
Date-06/10/2009
Buyer's Name- Nazmul Islam
B-10/102,Kalyani-741235.
I am using Windows Vista from almost the date of purchasing the
laptop.

Please do something to solve my problems.


--
::::::::::::::::::::::::::::::::::::::::::::::::::::::
Nazmul Islam
Lecturer
Department of Basic Science & Humanities,
Techno Global-Balurghat
Research Scholar
Quantum Chemistry Laboratory(QCL)
Department of Chemistry
University of Kalyani.
Ex-coordinator,Department of Chemistry,Global Environment Research Foundation(G.E.R.F.)
(Out Reach College of Post Graduate Degree)
University of Mysore.
Ex-visiting Faculty, Chakdaha College.University of Kalyani.
Ex-counsilor, Kuvempu University(Karnataka).
email-nazmul.[protected]@gmail.com
nazmul.[protected]@rediffmail.com
[protected]@yahoo.co.in
[protected]@livein.com
Phone:[protected]/[protected]

""Density is the Goldmine''"

I have made a complaint to HCL regarding bad sector in my leaptop hard disk. I went to Frontline Services (The HCL service center in Haldwani , Uttarakhand), they said to me that we are not providing services regarding dispute with HCL. Then I talked with HCL customer care, they said, go to our Sidcul Pantnagar Plant, they will solve your matter. There person said this is not our product, go to Frontline Services., Then I talked with Mr. Vikas (Officer in HCL Dehradun), He said I will see the matter. But no work done on it. After one month on 23 March 2010, Frontline Services, Haldwani have taken my Hard Disk with a new complain. They said to me the replacement will take maximum 7-10 days. But I did not recd. that till date 22 April 2010. I have talked with Mr Vikas again 3-4 times. But no progress is showing in this matter.

Who will help me ....................................?


will i go to consumer forum................?




Mayank
Student in G.B. Pant University Pantnagar
Mob. [protected]

First Complaint no.[protected]

The Hard Disk taken date : 23 March 2010 in frontline services, haldwani

Call Id [protected]

Laptop Purchasing Date 3 Nov. 2009

I have also made a request on HCL Web, but no response from there also.


I suggest to all my friends, don't buy any type of HCL product.

Hi,

I bought HCL Laptop on 4th Nov 2007 from Next Shop, Mulund (W), LBS Marg, Mumbai - 400080. As per scheme, i received free Injet Printer. Since there was no need for a printer the printer box was not opened for couple of month. When the box was opened i foung that there was no catridge and cable. I visited the shop regularly but the staff said that it your problem, you should have checked the printer at the time of buying. After having continuance follow up he agreed to replace the printer but then he left the job.
I was feld up with follow ups and decided not to persue further.

Currently Laptop keys are damages but i am not able to get new keyboard for my laptop.

The laptop is not working when connected with projector. When inquered with the vendor of projector, he said to download display driver.

Model no of my Laptop is P 21 PDC. Request you to get keyboard

Regards
Darshan

Dear Sir,
Given below my LAPTOP DETAIL
S.NO:8083A1084143
Every two month this laptop giving me problem of DIM DISPLAY.Next Monday(26/04/10) again i go to service station for repairing and i am not going to pay anything for sure.
And if they not ready to do that i am going to lounch a complain in CONSUMAR COURT FOR SURE.

Dear Sir/Madam,

I purchase a new HCL ME Laptop Model No. HCL3853 from House of Laptop on 22/11/2010 with Invice No. T3075, Supplier's Ref. 30624 Prakash, Buyer,s Order No. 30624, Despatch Document No. inv. no. T3075. On the day of purchase I was clearly & confidentely avoid to purchase same, because I don't know about same. So I was requested on that day for HP or DELL Laptop. But shop owner forced me to parchese it. At that time he was given some drawback of HP & Dell Laptops & superity and long Battery backup (upto 5Hrs). He said that you are not a computor engg. or tech. & the service centre all over india, also in your city, Latur, which is inform me on phone, so please lesson me & purchase same. I lesson their opinion & purchase same but after same brought at home then touch pad is not working. I contact them on phone but every time they avoid me. On 05/02/2010 laptap is send for repair & which is return after one month. But after repair same laptop was not working properly, hanging, CD/DVD are not open properly (small crash on CD/DVD, pirated CD/DVD), Battery backup is not more than 1hr., laptop become very warm. Some unwanted hidden folders on D Drive/Folder Recycler, System information, etc. He had given assurrance for great help on your side, but you are diverting my mind from that moment. This is a deficiency of service on their part. Near about five months your HCL Laptop not provide proper sevice a single day. Each and every time contact from service center, Pune is different person. Call back given then anwser is no such person is working here. Now today Mr. Dilnesh had inform me that my laptop on 05/02/2010 onwards one month & some days were not in possession of service center i. e., some where else. Also challange me to proove it. It is very roughly handling me.So I want change same foulty laptop for my convenience & avoid my loss. Can you help me.


Suryakant Sude, Latur, [protected].

we have a speaker problems in our laptops(12 hcl laptops). it is ok for first few minutes and after that the voice automatically breaks. All the laptops have the same problem.
so, please tell us what to do

Dear Sir,

During December, 2009 I went to M/S Khosla Electronics Pvt Ltd, 371/1, Diamond Harbour Road, Kolkata 700034 to buy a HCL Laptop which was on offer for Rs 27,000/- along with a free gift of NOKIA mobile phone and a track suit. I was told by Mr Sandip of the shop that the gift offer was closed but he would try if the gift could be made available by consulting HCL. After 2 days Mr Sandip insisted me to purchase the lap top and assured that HCL agreed to supply the gifts (the mobile and the track suit) and the same would be sent to my place after a month or so. I accordingly, in good faith purchased the HCL lap top model no P-3832 for Rs 27,000/- against cash memo no 4901 dated 30.12.2009 on which Mr Sandip wrote "Mobile / T Suit due" with his signature.

I have not received the mobile/track suit even after 2 and half months. On repeated enquiry Mr Sandip now gives only vague and evasive replies. On his suggestion, I talked to Mr Joy Banerjee of HCL who said that no such request for the gift of mobile was recorded in the HCL's computer system. He referred me to Mr Debasish Ghosh, IT manager, Khosla Electronics. On several attempts I could not get him through over his mobile, as he chose not to receive my call.

It appears that you induce the customers to buy a costly goods with a false promise of a free gift offer. This is highly a raw deal and no less than cheating a common customer, and more so, a high central government officer.

I request you to kindly take note of my complaint and ensure supplying me the Nokia mobile and a track suit as promised immediately.
With best regards,

Sanjoy Mitra

Deputy Director of Tea Promotion

Tea Board

Govt of India

Ministry of Commerce.



Residence : Flat No 1/2C, Genexx Valley

Diamond Harbour Road, Joka

Kolkata 700104

Dear Sir,
I have purchased a Laptop of HCL make for my daughter studying in Agricultural University, Coimbatore. Just after few days o[censored]sage, the monitor frame started cracking at the bottom near to the hinges. We made complaint to authorised service persons in Coimbatore many a time. He himself visited the College and seen the condition of the Laptop. There are many students having this complaint of manufacturing defects. The service persons even took photos of the defects. However till date there is no positive reply from them. We are tired of speaking to them. No proper reply. Now we do not recommend any body for purchasing this product of HCL company. Is this the way they offer the after sales service facility? Is their workers well paid only to promote the sales of their product? If Indian companies behave like this, naturally people will opt for foreign products which have some guarantee. I request to look into the matter and take action on the service engineers. I think they wait until my warranty period is over so that they charge for the replaced items. Very bad.

the battery is loose in the gadget. when the system gets little shake or took from the table the battery service is not being provided. When battery is tightened in the gadget using paper it works and gives support. is this problem can be rectified without replacing the battery since it is recently replaced by hcotouch chennai.

MY BATTERY WAS REPLACED

PROOF - While buying the laptop all the description list was provided which had correct serial number.
And now it is different one after service centre has returned laptop.

Also check sample treiling mail which will tell the kind of service provided and response.
I also have my phone bills where I use to call them heavily.

[protected] Forwarded message[protected]
From: Gaurav Chowdhry <grv.[protected]@gmail.com>
Date: Wed, Mar 3, 2010 at 3:35 PM
Subject: Fwd: Laptop battery not the original one...- Reminder
To: Bhukta Sharma <y.[protected]@hcl.in>, hcltouch.[protected]@hcl.in
Cc: hcltouch.[protected]@hcl.in, [protected]@hcl.in




Team,

As discussed with Ms. Sonali from your team looking ahead for urgent reply on the same issue as she said that she will discuss same issue with management, update asap whether my battery which is replaced at your service center (purposly or by mistake) can be given having serial number - GA1086, or else please sayno from your side so that I can take further action on complete case and let you know the seriousness of customer in trouble since long time.

NOTE - On my 1 and 2nd call in the morning I was assured that I will get call back and now Ms. Sonali at 3.30 PM says that she will discuss issue with management, means yet this issue is not discussed.

[protected] Forwarded message[protected]
From: Gaurav Chowdhry <grv.[protected]@gmail.com>

Date: Tue, Mar 2, 2010 at 6:29 PM
Subject: Re: Laptop battery not the original one...
To: Bhukta Sharma <y.[protected]@hcl.in>, hcltouch.[protected]@hcl.in
Cc: hcltouch.[protected]@hcl.in, [protected]@hcl.in




Hi team,

There are some issues after receiving the laptop please update on same.

Reply on these Concerns please :

1. The seal behind the laptop is not applied. ?

2. Even after receiving the laptop customer is not satisfied with the service which were provided and the spare parts of laptop are either changed or misplaced.

3. My battery item code is GA1086 (I also have the details with HCL stamp which was provided while buying the laptop) and it was made in Korea but current battery code
is not matching and it is made in China one.

4. In the morning I had word two times on[protected] with receptionist and also with the engineer (The name he told was sanjay- not aware if some one lied) and both of them assured that by the EOD I will get a call after investigation.

5. The audio port of my laptop were loose and not so tight as they are this time I am finding some changes internally. We need an open inspection of Laptop at your ASC so that I can check all my internal parts at ASC.

The work which is done on the frame is not 100% clean (perfect).

IMAGES
One image wil show the current battery having remarks as MADE IN CHINA but my battery was having remark as MADE IN KOREA.
Second image is diaplaying item list which specifies my battery code (will come and discuss with documents if image is not clear).

It is already lots and lots of harrasment to me as genuine customer looking ahead for prompt response.

Gaurav Chowdhry
[protected]

On Mon, Feb 22, 2010 at 5:04 PM, Bhukta Sharma <y.[protected]@hcl.in> wrote:

Dear GAURAV



Sorry for the inconvenience of the long delay from our end.



We are trying to close your issue on 26-02-10. We have demanded the your part HDD and we will get with in three days. Once we will receive the part we will intimate you and close your call.



Thanks & Regards



BHUKTA



From: Gaurav Chowdhry [mailto:grv.[protected]@gmail.com]
Sent: Monday, February 22, 2010 3:39 PM
To: hcltouch.[protected]@hcl.in; y.[protected]@hcl.in
Subject: Fwd: Laptop at your service center since DEC-2009 - ATTN REQUIRED (22-Feb-2010) - Reminder-1





Dear team,



NOTE - Forward the mail to all the who are required in your center...



The saturday is already gone still there is a battery replacement required (team we could have checked same batteryon other same or different model). That there is battery issue but you can take your laptop was the responce.



Emp Name - Sonali Panda (Thanks to Sonali atleast for replying) - But I need my complete job done, as I have payed complete amount always either to HCL or any HCL agency.



After called at your service center the engineer says that he neither knows hindi, english, not marathi, also the revert was given



As per the Ms. Sonali Panda the batteryreplacement is required and dead line provided is this friday[protected].



Mr. Bhukta - Start taking ownership on mails too.

NOTE - Third month is gone.



Gaurav Chowdhry

gaurav.[protected]@relianceada.com

[protected]

[protected] Forwarded message[protected]
From: Gaurav Chowdhry <grv.[protected]@gmail.com>
Date: Wed, Feb 17, 2010 at 8:24 PM
Subject: Laptop at your service center since DEC-2009 - ATTN REQUIRED (17-Feb-2010)
To: y.[protected]@hcl.in, hcltouch.[protected]@hcl.in



Dear Team,



Issue - Laptop not received (Please revert soon on mail).



Please check as the Laptop with Service number 3095 or 1934 given by Ishan Chowdhry on 22 / 23-Dec-2009 is not repaired yet.

We are taking followup for same since last 2 months on[protected] and every time what we get is new date or we are asked for a week more. This time I got reply on call saying that Laptop will be returned on Saturday[protected] after speaking to

Mr. Gupta Sharma ([protected]).



We are using this laptop for our personal business and earning almost 25,000 per month (I can show you cheques / bank statements for same) hope you can check some of the special S/W installed which will give you an idea about same. And this laptop is at your service center for almost 2 months hope you can calculate the loss which I have faced due to this delay in service (50,000 approx or more).



NOTE - If any given mail ID is incorrect ensure that it is marked / forwarded / addressed to correct authority

Ensure that the laptop warranty is getting finished by March-2010 hope you resolve all the notified issues within it.

Your internal operational / hardware issues are purely yours (I can understand but cannot accept it more).



Please update me on following -

1. Confirmed date in mail as when can I get my Laptop back (with all corrections properly and no work-around solution) ?

2. If the service date is extended please arrange the latest Laptop model (seal pack) with warranty so that same can be used and

returned once my laptop is done ?



Gaurav Chowdhry

[protected]



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i bought a hcl laptops from dhanbad on 21.10.2009, which machine sr. no. 8094AX038513, product code AX0P4106, model P4106. but at the end of december my leaptops battery did not get charged. my laptops is still in the warrenty period. so, i request you to kindly send me I.D. No.. so, i can replaced my laptops battery from nearest service centre.

Dear Sir,
PLEASE REFER TO MY 13 JAN 2010 E-MAILS.WHY NO RESPONSE FROM YOUR END? NO TELEPHONIC NEITHER ANY E-MAIL RESPONSE!!!Why r u hell bent on making me spread the bad word around.DON`T YOU FEEL ACCOUNTABLE?The regional sales manager Mr Hari (MOBILE NO.[protected])feels I should be the one who should be sending you by courier the invoice and warranty card to get back my rightful registration of my laptop and the so called promised gift instead of he collecting the same and handing over to you people for rectification of mistake at your end!!!Can there be bigger fraud than this. And imagine I am posted here at Dharamsala ,Himachal Pradesh and my wife there in Hyderabad is left to fend for herself to sort out this mess created by HCL.

I am shocked and bewildered by your customer care service.The only reason I bought two computers (Desktop Serial Number: 9097AZ036419 and Leaptop AX0P3858 Serial Number: 909AX117784) on 28 Dec 2009 from Mr. Sairam of Streamline Computers,Opp. Satyam Computers Ltd,Karkhana,Secunderabad-Andhra Pradesh (MOBILE NO.[protected])was based on my premise that HCL was the best when it came to it`s reputation of after sales customer care service.But what a shock it was to know
1. The customer care Nos.[protected] and[protected] won`t respond inspite of ringing up 22 times in the former number and 16 times on the latter number in last 20 Hrs(And ironically the ad says"HCLANYTIME EVERYWHERE"!!!!!!)
2.My laptop having been registered already in the name of one Mr.Rafi when I went to register the same at your website depriving me not only of my gift but also making me feel insecure about using my laptop any more who had apparently already bought it from PACE computers in New Delhi on 20 Oct 2009!!!!!!!
3.I can`t simply find drivers for your wireless LAN inspite of it`s mention in your website for my XP operating system!!
4.The mention by one blogger that you don`t provide any online driver support for your system??!!!!!

What`s happening Sir???
I need my refund and I am not sure how you are going to compensate for all that time that you deprived me off from my children and my profession(full 12 hours non-stop with just three 03 minutes break) in trying to find your helpline numbers for customer care,in trying to find the drivers for wireless Lan ,in trying to ring up the vendor and most importantly in trying to come to terms with such HEAVY disappointment from a company about which I was truly proud to be considering it as INDIAN with global standards.
Please prove me wrong and get me back me to love you the way I used to just before buying two of your products spending Rs. 62.000/- in one go!!!
I remain,
As always, With warmest regards and hearty wishes for an extremely JOYOUS and PROSPEROUS happy new YEAR 2010 for the whole of HCL Family,
Sincerely Your`s,

Lt Col.Mettu Pradeep Reddy,

Plot No.15,First Venture,

Mallareddy Nagar Colony,

P.O.Trimulgherry,

Secunderabad,

Pin-500015(Andhra Pradesh)
Date: Wed, 13 Jan 2010 05:30:12 -0800
> From: [protected]@hcl.in
> To: [protected]@gmail.com
> Subject: Serial Number: 9097AZ036419 Customer Name : METTU PRADEP REDDY
>
> Hi METTU PRADEP REDDY,
>
> WELCOME TO HCL FAMILY !!!
>
> Thanks for purchasing and registering HCL EZEEBEE carrying serial number 9097AZ036419 in
> our website www.hclsupportservice.in.
>
> Warranty Registration is Completed
> Promotion Registration is unsuccessfull
>
> For any Sales / Scheme / Gift related queries, please write to [protected]@hcl.in
>
> HCL is happy in associating with you. You may keep in touch with us through[protected]
> or hcltouch.[protected]@hcl.in for any help.
>
> Thanks and Regards,
> HCL

I have purchased a HCL Me G38 series laptop on 16.12.2009 from Dorado Infotech, Gariahat.when I asked them for the gift offered by company they told me that they will register the purchase of my product and gift will be sent to me.I really get upset when I find they registered my laptop in other name and address on the same date, I have purchased the product with original tax paid invoice in my name,seeking help from HCL.

Pls note that my HCL laptop G28 cp has lost its display light due to which i cannot see the screen.
Do note that the computer is working fine but the light is not there in the display monitor for me to see the display.
My laptop is not under the warranty period ( it just past last mnth ) & i had given it to the local tech who reported that the inverter was faulty & he cld not get the replacement part has there were none available.
I tried to call the service centre in andheri but the person told me that this variant of laptop was sold thru the dealer network & hence i shld call the toll free no [protected].
I finally went to the HCL authorised service centre at Andheri Marol military road & deposited the same there.
After a a week after my follow ups they called me and told me that the laptop PCB was faulty & had to be replaced & gave me a quotation of 14000/-. i called them & told them that the laptop was taken for 20000 odd just a year ago i that it was stupid to pay 14K instead i wld get a new one.
The lady Ms.Sonali Panda told me that they will try to repair the same but it had to be sent to their Noida office for repairs. this was approx on 17th Nov.
Till date there is no information from them & no updated the Andheri service centre no is always busy & they hv one number only the other number is not operational.
Today when i finally got thru to their HCL touch service number the person ANKIT has told me that they will not be able to repair the part & that i will hv to shell out 13500/- for its replacement also the part was not available.

I wld request all the future owners to definately not buy any HCL laptops in future & save themselves the stress which iam going thru.

Hi Sir,

I have purchased a Laptop of HCL Company 2 years back but I have face so
many problem and visited HCL service centre 20 time aprox. But not
saticified now again submitted my laptop in HCL service centre at
Chandigarh against JOBSHEET NO. [protected] DT. 28/11/09. but till pending
due to non availablity of part according to your engineer, you are
requested Please advise your engineer please check the problem and do the
Permanente solution.

This is my closing time and you cannot imagine how I can close my closing
without laptop. Please do the needful at earlier at possible.

Thanking you,

Yours faithfully,
Pawan Kumar
Area Sales Manager (Punjab & J&K)
Natural Remedies Pvt. Ltd.
M. No. [protected]
e-mail : [protected]@hotmail.com

how to get driver for windows 7 for hcl leptop...

my machine sr. no. - C074AX225978
product code - AXCP1207
product desc- HCL LEAPTOP P 9912 PDC