I was ready to make the full settlement toward my credit card balance and requested for the closure of the same. Hence I called on the customer care number and was assured of a call back. Since then, I did not receive any call from Credit Card Department of HDFC. I fail to understand that you get behind my ass to make the payment and when I am ready to make the payment, you just vanish.
This leads me under impression of the bank's intention of just sucking money out of our pockets. Give me a call and I will explain why I have made this statement.
Also, I would like to get a rebate, since I have made the complete payment of INR 55, 000 against overdue amount of INR 59, 415. Kindly schedule a call back as it is urgent.
Thanks,
An unsatisfied customer
Feb 5, 2019
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 04, 2019
HDFC Bank Customer Care's response Dear Customer,
We confirm that, we had already responded to your e-mail on December 26, 2018. We regret to note the same missed your attention. For further clarifications please reply to our e-mail. The reference number for this interaction is[protected].
-Zubin
HDFC Bank Customer Assistance
Please let me know what is this...