HDFC Bank Complaints & Reviews

Sir, i'm having hdfc credit card ending no. 6366, without my consent one assist has debited 1399/- on[protected], request you to kindly cancel the membership permanent and refund the above amount.
One assist relationship no 102886
Mobile no [protected]
Credit card ending no 6366
Email: [protected]@gmail.com
Thanks n regards
Venkateshwarlu masuram

It is to bring to your notice that i have been charged for usage of priority pass in the month of october 2018 in kolkata and mumbai airport. I would like to inform you that i have no communication regarding the charge while i had used the priority pass and i am now been billed after more than 90 days of my travel and even now also i have no information (I have come to know about the charge while i had logged into my netbanking).in my long association with hdfc bank (More than 16 years) this is the first time that i have not received any sms or email alerts which has led to this unwarranted charge. Had i received the alert at the time of transaction i would have immediately cancelled the transaction and stopped using the card.in fact the second charge which has happened in mumbai airport was after 10 days of my first transaction. An sms/email alert could have prevented me from using the card.
It is quite strange that priority pass was given as complementary card without my consent and nobody had in person explained categorically that such charges will be levied on this pass for usage in domestic lounge. I do agree in the welcome kit all this information maybe there. Also mail may have come which again is barely read as i have hardly used the card since i have received it.
However i am surprised for such a high value transaction (27$ + taxes) a bank like hdfc has not bothered to inform the customer at the time of transaction while for even a rs 10 transaction i get message on mobile and email alerts.
Everytime i contact the call centre the cc agent shows helplessness stating that they can take the complaint but it would be of no use as the request will be rejected.
I am also been told by the cc agent all this is written in the document which is there but issue is this is fleecing your consumer in the guise of t&c clauses.
In my long association with hdfc this is the first time i am disputing a transaction for lack of communication which a bank is suppose to do and for such large transaction it is a absolute necessity. On top of that nobody from the bank is addressing my issue except merely saying that they can't do anything about it.
Please help

Hi
I was your hdfc credit card customer
My card no is[****2494].
From last 2 months I am trying to get my jambo loan statement from start date to closing date of emi. when I call customer care they are saying you have to call to loan department. phone number- [protected], [protected], [protected], [protected].
I called all these numbers they are said call to customer care number.([protected]).
I already visited your local branch in south extn –I, Delhi, The bank employe said you have to call customer care or go to HDFC credit card branch office.
still I have not received loan statement.
According to me
my loan emi will be closed in may 2019.
My balance emi amount is 2985 x 6 = 17910.00
With out informing me the bank closed the loan on December 2018.
and deposited the ECS amount 26566.00 twice a month and bounced the ECS again and again every month. I call again regarding the deference amount to customer care they said there are loan file closing charges +ecs bouncing charges+ fine+interest+gst =27800.00
you closed the loan before 6 months .why should I pay the closing file charge and interst.when the emi amount is 2985 why you deposited ecs of total balance amount .
i dont know what is this for.How bank peoples will deduce someone hard money without informing to them, If there is some charges then there should be a prior notice first.
I pay as such money regularly against my loan and card payment up to nov 2019. .I lost money last year in my business. I'm helpless to pay charges as excess and unwanted interest money.
So finally I am helpless and want to take action against you in consumer court.

In 2018 we have purchased a Samsung refrigerator from reliance Mart though we were ready to make in the spot payment we were lured into Hdfc banks consumer Durable loan with zero percent interest and with a monthly emi being deducted automatically from my SBI account.We completed all the due formalities however the EMI was not deducted instead late charges of 50 was being deducted from my account.When I raised a complaint with HDFC bank they mentioned it's SBI bank problem though they didn't give me any clarity on what the issue was.I asked them an alternative for online payment and customer Id so that I can make payment online every month.It has been 4 months and I have not got any response.I recently had my csection operation and every month I have to visit the bank to make payment which is very inconvenient.Never ever in my life I will think of banking with hdfc.if they still care or have any shame then I am expecting a response for my complaint.

I deposited a cheque on monday 3rd feb 2019 on netaji nagar branch kolkata but no status is shown no messages nothing no clearing messsage no bounce meaasge no status its already 6feb. The cheque is also not showing in clearing or ledger balance its a kotak bank cheque which i deposited in hdfc bank. I went to the bank they have no answer there is no clear picture is more than 72 hours i cant trace the chque status i dont even know they have misplaced it or something

Dear sir,
Please note down my below details of hdfc money back policy:-
Policy no. :[protected]
Date of birth :- 12/05/1988

Sir i have submitted the documents to [protected]@hdfclife.com no of times still not receiving a proper reply for the same i was suppose to receive a money back survival benefit of rs.37750 by 5th feb 2019 but till i have not receive any response for this guy and they are taking it very lightly and till date not given my funds for the same i am complaining over here

Thanks & regards
Alok mehta
[protected]

I made a transaction on filpkart on 2/2/2019, in which order not successfull but amount as been debited from account,

Yesterday (5/2/2019) i received a message from hdfc "ur transaction on hdfc bank debit/atm card ending 7695 for rs. 1192.00 has been reversed/credited by phonepepriva*"

But still amount not credited in my account

I have tried calling customer care for hours, still no solution or path to contact the bank, please provide a solution soon

श्रीमान जी, मेरे पास डाईनर्स क्लव का क्रेडिट कार्ड है।जिसको मैंने आज तक एक्टिव नही किया है जब मुझे यह दिया गया था तो यह कहा था कि इसका कोई चार्ज नहीं लगेगा। परन्तु अब मुझसे इसके लगभग 2500रु चार्ज मांग रहें हैं अतः मैं आपसे प्रार्थना करता हूँ कि मुझसे कम से कम चार्ज लेकर इस क्रेडिट कार्ड को जल्दी पूर्णतया बन्द कर दिया जाए ।
धन्यवाद सहीत।

Sir,
I am mr. Jitendrasingh babu singh, s/o babu singh, aged 36 years, resident of fairdeal jumbo packaging pvt. Ltd., plot no. 174, paiki, vill chacharwadi vasna, sarkhej bavla highway, ahmedabad 382213.

On 23rd november 2018, i have submitted a claim against the above policy (Claim no. Rr-ci[protected]. The claim is made in relation to acute myocardial infarct suffered by me, for which i was admitted on 14th november 2018 and was treated for the same.

Hdfc ergo (Hereinafter “the company”) has subsequently rejected my claim against the above policy, under section 1 i of the policy terms and conditions which states that the claim is payable only if the critical illness which the insured person is suffering from, occurs or manifests itself during the policy period as a first instance. My claim was repudiated on the basis that the date of inception of policy is 19th july 2017 and the cause of myocardial infarction, which is dys-lipidaemia, is there since 1.5 years; and hence, the ailment is pre-existing in nature.

I provide all proofs to company that i donot have any past history for that, but company people harrassed me and confused me and record a wrong statement and reject my claim.
Now again i refute the company’s decision to reject my claim for the following reasons:

1. I do not have any previous history of dys-lipidaemia, and, my claim does not fall under section 1 i of the policy terms and conditions. The surveyor who came to verify my claim misguided me and misunderstood my speech regarding the cholesterol levels and recorded a wrong statement.

2. My cholesterol levels have always been under control, until this incident on 14th november 2018. The certificate provided by dr. Chintan m. Sagar and the lipid profile reports of 13th february 2018 and 24th september 2018 clearly show normal levels of serum cholesterol.
The certificate provided by dr. Chintan m. Sagar is attached herwith as annexure a. The report dated 13th february 2018 is attached herewith as annexure b. The report dated 24th september 2018 is attached herewith as annexure c.

3. I have also filed a claim with hdfc ergo in september 2018 (Claim no. Rr-hs[protected] against policy no. [protected] when i suffered dengue fever in that month. I had submitted all medical reports along with this claim as well, which also showed normal levels of serum cholesterol. Report attached herewith.
Notwithstanding that i have submitted all required evidence; the company has rejected my claim. These rejections have been unreasonable and it appears that there is a deadlock. I hereby request the company to pass the amount claimed by me.
My claim is duly covered by the above policy as i suffered the acute myocardial infarction during the policy period.
I am very disappointed from hdfc ergo that i am a reguler policy holder from last 03-04 years, and company denied my genuine claim.
I am in tension due to this and mentally distrubed.
Now again i requesting to consumer form please do needfull.
Annexure:
A. Certificate issued by dr. Chintan m. Sagar
B. Laboratory report of ashirvad pathology laboratory, dated 13th february 2018
C. Laboratory report of aarya pathology laboratory, dated 24th september 2018

I have been using hdfc credit card since 2012.

In last dec 2017 my credit card got expired card number : [protected]

I am getting sms on new card issued and advise to create new pin

But still i didnt get my new card. I cant even pay off my previous outstanding also

They have charged 2500 for my new card

I have given a written complaint to hdfc kottayam and kollam branch offices no actions so far

I have applied for changing my existing email id and mob number in their portal but that also not been updated

I had taken a consumer durable loan from hdfc for refrigerator amount of 15000 in the name of gourav rana. I am not an account holder in hdfc. I had submitted the each mandate forms and i paid full amount in first installment.

The loan is from third party and at zero interest rate.

I skipped installments and paid full amount.
The person who came to collect the money didn't tell me about any other extra charges.

Aftet 3..4 months i receives a call from your bank that i have to pay amount of 600 something. Because of settlement.
When i call to your helpline number it always shows to stay in line approx for 10 minutes at charges.

When i asked to your consumer representative any question... They always disconnect my call.
As they don't have any knowledge regarding their charges and bank with unprofessional behavior.
The worst experience ever with hdfc bank.

I am not gonna indulge with this bank any more.

I'm Using HDFC Credit card. I got a message that an amount of 1899/- was debited from my credit card without my permission on 04 February 2019

Kindly cancel this plan and request you to refund the amount of Rs 1899/- . Please deactivate ONE ASSIST membership & refund me the deducted amount.

Credit card ****1763

SHANMUGARAJ
[protected]

It's an herculean task to talk to your customer service agent. The ivr process is useless and misleading. We are contacting customer services not to know about our credit card balance or statement which we can easily get from logging to our account.

This is the worst experience i had with any of the banks.

Don't you have sufficient customer service agents or is it a mere procedure to keep a toll free number for customer services.

I am a long term customer with hdfc credit card and also have hdfc homeloan worth 30 lakhs.

If this is the case of an tenured customer, what would be the situation of a new customer.

I just wanted to change my credit card since it is about to expire.

It would be much more easy to talk to sri narendra modi than your valuable service agents.

Very dissappointing

Hi,
I am sujit kumar
After discussion with my virtual manager i applied for upgrade credit card on 25 dec and i already submit a card closer form of snapdeal credit card, after some days she said that your card is approve so you need to pay all emi plus around 300 more, so on 10 th jan i paid the emi in advance plus 288rs extra then my first snapdeal credit card was closed, but after some days i show the new credit card ending with xxxx was added.
Then i call to my vm on around 22jan, then she said because the emi was not close from our end hdfc, so the new card is added, so don't worry this card will close soon and you will get new regalia-first card within 5 working days.
But today when i check the card then i show the amount is deducted around 600, then i call to phone banking then he said the your snapdeal credit card account was not close and there is no application for regalia first credit card and the amount is deducted for annual charges and your snapdeal account is still active, so you need to contact with your vm
When i call and email then she said it is the mistake from our end "hdfc", so the amount is deducted, so i already raise a request for it.
May i know why after more then 55 days of submitting closer form how the account is active (Snapdeal), and between the time period she said multiple time that the snapdeal account was close.
So may i know when snapdeal credit card account will close, i never expected this type of service from hdfc wrist experience
Please solve issue

—
Thanks and regards

Sujit kumar

As reminder

Hi
I'm your hdfc credit card customer
My card no is[protected].
From last three month i am trying to get my all purchasing bills or segregates bill from your bank against my card no
I already visited your local branch in patna however i called customer care toll free no but they all are refuse to help me for getting my bills
So finally i am helpless and want to take action against you in consumer court.

Hy
I'm hdfc credit card customer and my card last four digit is 6699. I am regularly requesting to company for my purchasing bills from starting to today against uses of my credit card but bank is not interested to give my whole descriptive or segregate bills although banks are interested to taking charges as intrest money and excess charges. This is not fair for customer relation services. It's unlawful
I pay as such money regularly against my card services. If banks will not give me my my bills i'm helpless to pay charges as excess and unwanted intrest money.

Today (5th feb 2019), i tried to withdrawal cash from sbi atm (Id:s1ng[protected]) near pothina mallyapalem - visakhapatnam.

Out of 3 attempts of each 10, 000/- rs (Total 30, 000 rs), i have not got money against 2nd attempt (Ref,[protected], so that i received 20, 000 rupees but my hdfc account debited 30, 000 rupees.

Kindly reverse the 10, 000 amount...

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 3204 without my concern on date: 02/02/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Name: ram kumar a
One assist relationship number :6212598

I don't know what the hdfc bank is doing with my account this is second time when bank deducted 354 rupees twice (Total=708) in a same day for december and january again this "amb chrg incl gst for jan2019-mir[protected]" i dont know what is this deduction for. How bank peoples will deduce someone hard money without informing to them, if there is some charges then there should be a prior notice first, so that user should follow your bank polices.

I want my money back. This is second time when bank deducted amount from my account without providing any information to me. This deduction is maid on 5 feb 2019. And my account number is [protected].

Sumit
Acc no:- [protected]
Bank name: hdfc bank

I am hdfc bank credit card holder, i blocked my card and requested for new card. For this new card one assist membership policy has been activated and amount of rs 1899 has been debited. I am not interested about this scheme so please deactivate this scheme and refund my payment. I already contacted to concern person of one assist to deactivate this scheme, but he said that i have confirmed for this scheme on phone and if i want to deactivate the same only rs 1000 will be refund. I have doubt really no one can deactivate the scheme within 10 to 15 days after activation if by mistake he activated it.
One assist membership number is 6185608
Sandeshkumar duggad