I have savings account with HDFC, at the time of account creation the HDFC representative(employee) mentioned that is zero balance account.
The branch also convinced me to take credit card (basic which is only 37K avail) and he also mentioned there is no monthly and service charge for the card they provided.
Though there were no purchases on the card they started charging monthly after an year they started calling me and mentioned that I had 7K some due amount to be paid for the card.
When I asked for the purchase details they could not give any details, But I still cleared that amount by paying it.
Now they started charing on my savings account as well which has INR -8, 552.59 due amount.
I walked to Electronic City - 2 branch to enquire the charges and to close the account.
A lady who was representative for account was not even attending me and was not able to answer for the unwanted charges. She almost made me to wait 3 hours that she couldn't access the system due to some server issue.
Finally I left the bank without the account closure, They have already blocked my account but still they charge non maintenance fee for account I have which is actually zero balance account.
The type of account which I have itself zero balance account but I still charged with some fee.
I even called customer care but did not had any proper solution or response from them.
Please note that the due amount is not included in monthly e-statement.
My Account Num: [protected]
IFSC code: HDFC0003781
MICR code:[protected]
HDFC BANK ELECTRONIC CITY PHASE 1
HDFC Bank customer support has been notified about the posted complaint.