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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 799

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S
saravanaks25
from Alappuzha, Kerala
Jan 8, 2019
Resolved
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Address: Chennai, Tamil Nadu
Website: book my show

I have booked a movie ticket on 06/01/2019 for gokulam cinemas sundar paradise poonamallee but the transaction failed to times my amounnd of rs.429.20 is debited to my a/c in hdfc cedit card no (Protected). Since the ticket was being purchased on line the book my show has not credited the amount to my credit card, so for pls do the needful immediately.
Thanking you,
S saravana kumar
.
Feb 9, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 09, 2019
HDFC Bank Customer Care's response
Dear Customer,

We regret to assist you further in the absence of the credit card details. We request you to share the following details through email to [protected]@hdfcbank.com. 1. Name as mentioned in the card account, 2. Contact number as updated in the card account 3. Registered e-mail address. 4. First and last four digits of your card number. We are unable to trace the card details based on the details provided in the post. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Zubin
HDFC Bank Customer Assistance
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    Nik$_26
    from Pune, Maharashtra
    Jan 8, 2019
    Resolved
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    This is the worst service i am facing from hdfc bank.

    I had opened my nps account online and given hdfc bank as the account for transaction.

    Its been more than a 15 days. Hdfc still didn't approved my kyc.

    Followed in my home branch as well as nearest branch but of no use

    Even sent an email to hdfc security but no reply

    What the hack of service they are providing
    Feb 9, 2019
    Complaint marked as Resolved 
    HDFC Securities customer support has been notified about the posted complaint.
    Verified Support
    Jan 09, 2019
    HDFC Securities Customer Care's response
    Dear Customer

    Greetings from HDFC Securities Ltd !!!

    In order to address your concerns, we request you to share your trading account no. or direct contact number.
    We will be happy to assist you.

    Regards
    Customer Care
    HDFC Securities Ltd
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      K
      Kunal_garg111
      from Bengaluru, Karnataka
      Jan 8, 2019
      Resolved
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      Resolved

      Address: 560066
      Website: HDFC bank

      My money is not credited into my account as it is already credited/reversed by google*tinder on[protected] at 15:17:22 and i have got aessage for this but it is not yet credited as it is been a week.
      Money which is credited/reversed by aradhya enterprises on[protected] at 14:30:09 is also not credited into my account.
      Assist me soon as it is already a week.

      My customer id[protected]
      My contact-[protected]
      Feb 9, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 09, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

      -Nadia
      HDFC Bank Customer Assistance
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        P
        Paneet A
        from Bengaluru, Karnataka
        Jan 8, 2019
        Resolved
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        Resolved

        Address: Bangalore, Karnataka, 560020

        Dear sir/mam

        My name is puneet kumar ahuja my registered phone number is [protected] and email is [protected]@gmail.com.

        I am not able to communicate with the collection settlement team of hdfc bank and they are applying huge charges on my account.

        The customer care support team has given me some person called nasarudhin's numberf from past 10 days he's also not receiving my calls today after continues calls here received enter is out of station for some important work and he has no given me any alternate number to contact.
        I just request customer support for 6 emi settlement and they say that they are not authorized to you my account this extra charges really unbearable and something needs to be done.

        I have paid a lot of amount towards my credit card. But still the total outstanding amount is more than the credit limit given to me.

        Kindly help.
        Puneet a
        Feb 9, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 09, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        With regard to your credit card we request you to contact our Debt manager at[protected]/67268002.

        -Zubin
        HDFC Bank Customer Assistance
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          P
          Priti105
          from Mumbai, Maharashtra
          Jan 8, 2019
          Resolved
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          Address: Mumbai City, Maharashtra, 400066

          I have been charged annual fees in the 3 rd month without having information on same. I hold hdfc bank account and was told by bank employee that the their is bo charges for the credit card. The card was forced upon me by the employee without sharing what are the clauses to maintain the card without memberahip fees. Have filed conplains with the card authority on phone and mail but they refuse to reverse the amount also bank branch showed their helplessness for same and the credit card company is charging interest every month. This is undue and unfair on the hdfc account to lure customers and than charge them and levy interest if not paid.
          Feb 10, 2019
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 08, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          I request you to share your Card No, Charges details, complete issue and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

          -Manoj
          HDFC Bank Customer Assistance.
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            H
            Hari Prasad KP
            from Bengaluru, Karnataka
            Jan 8, 2019
            Resolved
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            Resolved

            smart emi

            Address: 560038
            Website: www.hdfcbank.com

            I am not able to convert my payment to smart emi. When i tried it said "we regret to inform that your credit card is currently not eligible for insta loan."

            Please do the needful, i tried contacting customer care twice. After waiting for 5-10 mins on the call, call got disconnected both times and no one called back.
            This is very disappointing....
            +1 photos
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            R
            Rupesh Yaduvanshi
            from Mumbai, Maharashtra
            Jan 8, 2019
            Resolved
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            Resolved

            Address: Gurgaon, Haryana, 124103

            Hey, i have received a messege saying:-dear customer, mandate reference no :- hdfc[protected] issued to ashish securities pvt ltd with value of rs.23750.00 and frequency mnth is received today for processing in case of issue please get in touch with your branch kindly help. As i have no done any transaction on my behalf so kindly tell me what to will my query will be solved
            Feb 9, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 08, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            The message received by you pertains to monthly ACH mandate registered on your account. Kindly write to [protected]@hdfcbank.com, in case of any further clarification or assistance.

            -Nadia
            HDFC Bank Customer Assistance
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              R
              Raghvi Ram
              from Delhi, Delhi
              Jan 8, 2019
              Resolved
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              Resolved

              Address: Chennai, Tamil Nadu

              Hello team,

              From past one year i'm using hdfc credit card. It automatically recharges my two mobile number every month and the same comes in my every month credit card bill statement.

              I want to cancel this. I never opted for such but i dont know how does it works. I tried n number of time with your customer care, but no response also i couldnt find any way to cancel via my net banking.

              Please do the need full.

              Thanks
              Raghavi
              Feb 11, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Jan 08, 2019
              Updated by Raghvi Ram
              From past one year I'm using HDFC credit card. It automatically recharges my two mobile number every month and the same comes in my every month credit card bill statement.

              I want to cancel this. I never opted for such but I dont know how does it works.I tried n number of time with your customer care, but no response also I couldnt find any way to cancel via my net banking.

              Please do the need full.
              Verified Support
              Jan 08, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              I request you to share your Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

              -Manoj
              HDFC Bank Customer Assistance
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                1
                16011996tanyatyagi
                from Delhi, Delhi
                Jan 14, 2019
                Resolved
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                Resolved

                Address: 110092

                Hi

                My old number- [protected]
                My New Number- [protected]
                My Old phone lost on 7 Jan 2019 so that i want to change my contact in hdfc credit card

                As my old phone is lost kindly update my new number on urgent basis.
                Please update my new number as soon as possible

                My email id: [protected]@gmail.com
                Name: Tanvi Tyagi
                My New Number- [protected]
                Feb 17, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 14, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                You can change or update the address on your credit card account by downloading the application form for the change of contact details for credit cards here https://t.co/rFclj5N4lz. Fill in the details in the form and send to: Manager, HDFC Bank Cards Division, PO BOX # 8654 Thiruvanmiyur PO Chennai - 600 041.

                -Anay
                HDFC Bank Customer Assistance.
                Dear Hdfc Bank

                Hello i have lost my cell on last month so i will change my mobile number on my hdfc credit card .
                please concat me urjent basis
                Regards
                Mahesh Chiplunkar
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                  S
                  sheila59
                  from Bengaluru, Karnataka
                  Jan 8, 2019
                  Resolved
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                  Resolved

                  Address: 560005

                  Having lost my phone i froze my bank account and blocked my credit cards on 27th dec. On 31st dec i visited hdfc bank, halasuru to reactivate and replace my accounts and cards. Neither i nor the relationship manager was able to do anything online or by phone, so forms were manually filled out and sent. On 6th jan i got a message that my account did not autopay my credit card bill. Nine days later i have not received my cards yet.
                  Feb 16, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 08, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We would like to clarify that, your card ending 9383 was hotlisted, as per your request on 29/12/2018 and a new card ending 0288 was generated. However, physical plastic was not despatched, in the absence of your request for the same. Here, we wish to clarify that the statement carried the new credit card account number. We confirm that we are not in receipt of the payment for December 2018 statement within the payment due date. Hence we request you to effect payment of Rs.3, 800.00 to regularize your card and provide us with many more opportunities to serve you better.

                  -Zubin
                  HDFC Bank Customer Assistance
                  I am shocked that you have not received my request for a new card. I personally visited your Halasuru branch and my relationship manager Prashob and I tried online and by phone to request for a new card. We were not successful. So I manually signed the required forms and as far as I know the application for a new card was made.
                  By the way your customer service phone is a waste of time. Even your bank employee could not figure it out.
                  Sheila Mascarenhas
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                    A
                    from Hyderabad, Telangana
                    Jan 8, 2019
                    Resolved
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                    Resolved

                    Address: Guntur, Andhra Pradesh, 522007

                    I have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is hfr096866. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

                    There is no way to contact hdfc fastag guys as the customer care have no update asks to contact via mail,
                    What's use of customer care service
                    Feb 9, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 08, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                    -Manoj
                    HDFC Bank Customer Assistance
                    Jan 15, 2019
                    Updated by [email protected]
                    Thanks on 14th Jan I have received .
                    What is the use in reaching u at this mail, I have raised a query regarding the process time there was no reply till now. U are asking to get back again.
                    I have asked what's the use of customer service if I need to mail for a complaint
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                      W
                      Wasim Solanki
                      from Mumbai, Maharashtra
                      Jan 8, 2019
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                      Address: 401107

                      I am tired of calling customer care agents it take a around 20 min to reach your agent i don't understand what time of customer experience you get.. The worst customer care ever. If this will be the case this bank will shot of customer very soon.. You guys literally frustrated people very bad i face this issue ever time i call customer care executive.. Very bad trained executive hdfc have
                      HDFC Bank customer support has been notified about the posted complaint.
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                        S
                        suhani_2911
                        from Surat, Gujarat
                        Jan 7, 2019
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                        Address: Surat, Gujarat, 395004

                        Respected Sir/Madam,
                        I am suffering from credit card charges. Here is my problem:
                        My father has HDFC classic salaried account and I have my joint account in bank. My father has already free of charge card. so someone from the HDFC bank told about free of charge credit card. So i agree with them and issue a card. after one month we got 150 rs bill as docomo sim recharge. So i pay it through net banking but I cant get recharge so after visit of hdfc bank branch, Came to know that recharge was bounced and payment also bounced. So i thought I am not getting any recharge so why to pay and i didn't pay anything. After 2 month i got credit card charge of 2500 and that i don't know because we had must apply on strictly regulation that the card was free of charge. I also don't know I was facing this charges at that time. after visiting credit card recovery office on 7th January (today), we got to know that The person who issued a credit card he never give us any advise and always told us its a free of charge. I have also not getting pin number so I hadn't even activate card and make any transaction. so eventully I have not using any money from credit card and your charges are reached on 5700 rupees. Kindly request you to reverse my all charges. we are suffering this problem the amount was big because we didn't use even a single rupee. you can check on your records too. please help us and reverse back all charges. I went bank branch also they told us to email you. and customer care also delayed and didn't reply. we are only got trapped in this issue. and bank officer never give us proper explanation. he told us some 3 month process but after one month bank added charges. if he told us at least once that it is chargeable card, we never apply.
                        so officer give us wrong commitment and we are bearing this.
                        kindly please contact me back([protected]) or email and help me to reverse my charges. we are very grateful to you. It was a very hard situation for us to pay this much money without use a single rupee.
                        please take care of this matter on immediate basis, else tell me if i need to go to government authority to make FIR on the bank officer chirag patel: [protected] who did not give us proper information about credit card.

                        from,
                        suhani
                        Surat-395004, Gujarat
                        HDFC Bank customer support has been notified about the posted complaint.
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                          nipple
                          from Hanumangarh, Rajasthan
                          Jan 7, 2019
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                          Address: Alwar, Rajasthan, 301705

                          Mainey 17.11.2018 ko branch me ja kr account close kreney ki request diya tha .after 2 month bhi account close nhi hua .
                          aur maintenance charge alg se charge kr diya .app se request h ki jald se jald account close krney ki kripa krey .request lene ke baad bhi account close nhi hota aapke bank me .boltey h accont close ho jayega .paise phley charge ho jata h .account . ××××××××7920
                          HDFC Bank customer support has been notified about the posted complaint.
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                            nipple
                            from Hanumangarh, Rajasthan
                            Jan 7, 2019
                            Resolved
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                            Resolved

                            Address: Alwar, Rajasthan, 301705
                            Website: ashusri 92 @gmail.com

                            Mainey 17.11.2018 ko branch me ja kr account close kreney ki request diya tha. After 2 month bhi account close nhi hua.
                            Aur maintenance charge alg se charge kr diya. App se request h ki jald se jald account close krney ki kripa krey. Request lene ke baad bhi account close nhi hota aapke bank me. Boltey h accont close ho jayega. Paise phley charge ho jata h.
                            Feb 9, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Jan 07, 2019
                            Updated by nipple
                            1720
                            Verified Support
                            Jan 08, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Let us look into it for you. Please share your Account No./Customer ID with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                            -Anay
                            HDFC Bank Customer Assistance
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                              Utpol5555
                              from Dimapur, Assam
                              Jan 7, 2019
                              Resolved
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                              Resolved

                              Without consent/ permission attached oneassist with credit card of hdfc bank and started realising charges₹1399/- and failed to cancel oneassist in spite of repeated requests to hdfc bank and to oneassist. So immediately refund whatever charges realised and cancel oneassist

                              4 digit no of credit card — — 7890
                              Oneassist membership no — 5676580
                              Name — shyamalendu chakraborty
                              Aug 8, 2021
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Dear Shyamalendu,

                              We regret the inconvenience caused. We have forwarded your case to the concerned team. Please allow us sometime to investigate on your case and revert you back.

                              Regards,

                              Devendra,

                              OneAssist, Social Media Team.
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                                M
                                Mannatjuned
                                from Jamnagar, Gujarat
                                Jan 7, 2019
                                Resolved
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                                Resolved

                                Address: Vadodara, Gujarat, 390003

                                Hello,
                                I am Krishna lathiya
                                I have account in HDFC bank and my register number is [protected]
                                Today, I was talk to one of your executives on call her name is shwati she was too much rude with me, I was just call regarding my unknown translation after she spoke some word in hindi " ak to account me paisa hota hai nai " after I request her very politely that plz transfer my call to your senior then again she use same sentence after too much request to her she purely denied to transfer this call to anyone... and without my permission she transfer my call to IVR ..and after I was disconnect the call...her sentence too hurt me I know I have insufficient fund in my account but she doesn't have right to use this type of language...
                                Kindly take action regarding her and informe me otherwise I have call recording I will upload on FB or Twitter...
                                Feb 15, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 09, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Kindly write to [protected]@hdfcbank.com mentioning your account details along with the Phone Banking number and location you had called, to enable us to investigate the matter. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                -Manoj
                                HDFC Bank Customer Assistance
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                                  Nikh 55
                                  from Chennai, Tamil Nadu
                                  Jan 7, 2019
                                  Resolved
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                                  Resolved

                                  Address: Bangalore, Karnataka, 560076

                                  I have been charged 1200 for not maintaining minimum balance and since i have left my job and this account was converted to savings account without any intimation and also levying penalty without prior intimation amounts to cheating. There is even no mention of these deductions in the account statement. I will not pay this negative balance. I want these charges to be waived and my account to be closed.
                                  Feb 18, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 09, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Kindly note that our Branch Official Ms. Marcilla has emailed you on January 08, 2019 to address your queries and concerns.

                                  -Nadia
                                  HDFC Bank Customer Assistance.
                                  I got my credit card when i was in dubai when i came from dubai after 20 days im not able to set the pin please help me in creating my pin i went bank no body help me which im getting thr pin from otp thats not working bcoz its more then 15 days now which i get the pin not able to set so i went bank also
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                                    Pramod Gunda
                                    from Bengaluru, Karnataka
                                    Jan 7, 2019
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                                    Address: 411048
                                    Website: Indian consumer

                                    Hi this pramod gunda exsting custamer of hdfc bank. Today Hdfc has charged 885rs for debit card annuval usage charge without any prior information to the custamer. Hdfc is charging higher fee for the debit card usagesand it is mandatory to charge reasonable amount or provide chargeless cards.
                                    This is very disspointing service from hdfc and request them refund or provide with chargeless cards.
                                    Please do infom to the custamer before debiting the amount from the individual custamers.
                                    +1 photos
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      Viky Nair
                                      from Coimbatore, Tamil Nadu
                                      Jan 7, 2019
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                                      Address: 600099

                                      I did not agreed of any loan and I revived SMS Rs 11250 for debit mandate registerarion I dint not got any loan or signed anything
                                      Kindly reslove this issue
                                      Even I doesn't know about Ashish securities put ltd
                                      Kindly let me know as soon as possible before filing for fir in police station
                                      +1 photos
                                      HDFC Bank customer support has been notified about the posted complaint.
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