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HDFC Bank Complaints & Reviews

2.9
Updated: Apr 15, 2026
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A
ankita sabharwal
from Noida, Uttar Pradesh
Jan 3, 2019
Resolved
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Address: New Delhi, Delhi

Its been continously 3 rd day i have tried to speak to customer care executive, but have not been able to despite multiple attempts.
You guyz have pathetic service.
I m in urgebr need of cheque leves and i made a requeat 5 days back and i dint got any reference no, aftwr that i tried doing through miss call process, by which i got the reference no but then again today i got a msg that tour request has bot been process.
Have visited one of your branch in noida, pathetic staff. 1st of all there is only few people to help.
And those few people are not interested to help.
Feb 4, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 04, 2019
HDFC Bank Customer Care's response
Dear Customer,

The cheque book for your account is sent to your home branch on 01/03/19 by Sky man air express courier vide AWB no.2217314. You may visit the branch along with your photo id proof after 4 working days to collect the cheque book. Branch Address: HDFC BANK LTDBK-11, SECTOR I NOIDA UTTAR PRADESH Branch Timings 09:30 am - 03:30 pm.

-Nadia
HDFC Bank Customer Assistance
Not getting otp for net banking in time.
kuricom's reply, Dec 29, 2018
Instead od sending otp by sms sending voice message which is not at all clear.
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    P
    P.vishnu Rathan
    from Bengaluru, Karnataka
    Jan 3, 2019
    Resolved
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    Resolved

    Address: Thanjavur, Tamil Nadu, 613004

    Fore closing of my car loan. Since i would like to close my car account with you. Due to my personal reasons i would like to closing my account nd ready py full mount. Hope that s per the rbi guidelines i need not to py foreclosing charges from you. Her with i have noted the link of rbi notifications for not paying foreclosing charges for loans. When i have noticed your website of hdfc for foreclosing, you r mentioned here you re not collecting foreclosing charges from your customer.
    Feb 4, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 04, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    We are unable to find your account details. Request you to write to [protected]@hdfcbank.com mentioning the loan account number, to enable us to check and assist further. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

    -Anay
    HDFC Bank Customer Assistance
    Hi i have done 4 transaction of 600 mobile bill rs 3000 for airticket and rs 8000 for hotel booking but havent recieved any cashback yet
    Hdfc bank employee cheating my cheque miss use Love Preet Singh phone n [protected] live from Ganga nagar
    Satnam singh 26 ff's reply, Dec 29, 2018
    I am very desturb from bank
    I am unable to use new debit card.
    I am trying to contact customer care but my no not connected.request you to please help me
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      D
      Dinesh Dhaval
      from Mumbai, Maharashtra
      Jan 3, 2019
      Resolved
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      Resolved

      Address: Mumbai City, Maharashtra, 400060

      Hi!
      I was using credit card of hdfc from last 1 years but due to some emergency i was not able to make payment but was depositing minimum amount on the card account.
      So regarding amount to be paid or lien i have not received any call.

      I tried contacting credit card team no. Of time as well as my relationship manager but no solution was provided by any of them.
      Even i have personally submitted 6 installments cheques to hdfc bank against pre-ndc letter which i received from mr. Jigar parmar - collection manager on card immediately but

      I asked for way out from this to my relationship manager even he behaves like a general executive who won’t ready to cooperate which shows the stupidity of preferred banking program of bank.

      Please release the amount you hold in my saving account asap.
      Card number[protected]
      A/c no : [protected]
      Feb 6, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 04, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      With regard to your credit card we request you to contact our Debt manager at[protected].

      -Zubin
      HDFC Bank Customer Assistance
      Jan 28, 2019
      Updated by Dinesh Dhaval
      We don't have any Debt manager contact details also they have not removed my lien marked.

      Also it shows 95000 total outstanding where as HDFC issued 87000 Pre-NDC letter.

      HDFC has been deducted approx 35+15 k from my salary through Lien marked & it is pending 95k.

      Kindly advise to close that issue
      Transaction Id[protected] datr-10/12/2018 time-18:15:54 Amount-Rs.224.15
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        vipul976
        from Bengaluru, Karnataka
        Jan 3, 2019
        Resolved
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        Address: 560103

        I was ready to make the full settlement toward my credit card balance and requested for the closure of the same. Hence I called on the customer care number and was assured of a call back. Since then, I did not receive any call from Credit Card Department of HDFC. I fail to understand that you get behind my ass to make the payment and when I am ready to make the payment, you just vanish.
        This leads me under impression of the bank's intention of just sucking money out of our pockets. Give me a call and I will explain why I have made this statement.
        Also, I would like to get a rebate, since I have made the complete payment of INR 55, 000 against overdue amount of INR 59, 415. Kindly schedule a call back as it is urgent.

        Thanks,
        An unsatisfied customer
        Feb 5, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 04, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        We confirm that, we had already responded to your e-mail on December 26, 2018. We regret to note the same missed your attention. For further clarifications please reply to our e-mail. The reference number for this interaction is[protected].

        -Zubin
        HDFC Bank Customer Assistance
        I have used hdfc credit card on petrol pump of amount 77.53 rs and for same i have got notification of the same amount. When I checked in netbanking transaction details it is showing me 87.53 rs deduction. Please let me know why this is so? Thanks
        Hello this is complaint with hdfc cc they told me will delivery in 7 days and all the confirmation has been verfiied still inprocess 18L[protected]N3 my application ref number from last 2 weeks
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          R
          Rishikesh Joshi
          from Mumbai, Maharashtra
          Jan 3, 2019
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          Address: Thane, Maharashtra, 401202

          Pathetic service. Instead of gaining customer kindly work on manpower also please train csa to speak politely with customer. Train them for good etiquettes. They themselves are confused then how could they will help the customers. Please make sure you will deliver this message to there ceo or anyone from the management. So that they will hire proper candidate.
          Feb 13, 2019
          Complaint marked as Resolved 
          HDFC Life customer support has been notified about the posted complaint.
          Verified Support
          Jan 12, 2019
          HDFC Life Customer Care's response
          Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.
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            1
            123pranav
            from Kunnamkulam, Kerala
            Jan 3, 2019
            Resolved
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            Resolved

            noc request for cancelling hypothecation

            Address: 689509

            Repected sir,. We have take loan from centurion bank to make payment of my bike tvs victor gl in 2004 we had completed the full payment in 2005.. After that we didn't get noc from bank.. Till 2018.2018 january 14 is my alst day for reregistration of my bikes. I cant do the process because of non cancellation of hypothecation.. Sir please. Kindly do any actions to noc from bank as soon as possible.. Including form 35 and sign from the bank.....
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            123pranav
            from Kunnamkulam, Kerala
            Jan 3, 2019
            Resolved
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            Address: Alappuzha, Kerala, 689509

            Respected sir
            I have taken loan from centurion bank to complete payment of my bike tvs victor gl in year 2004. We had completed the loan in year 2005.. We havenot get any noc from bank till 2018..2018 january 14 last date of my bike re registration we cannot do the renewl process due to not cancelling the hypothication.. Please do actions sir.. We need noc from bank.. Including form 35 and signature from the bank... Please send noc and form 35 to my (Email id:[protected]@gmail.com) mob:[protected].. Sir please consider my request as soon as possible
            Jan 3, 2019
            Complaint marked as Resolved 
            Please send NOC and form 35 (form 35 need sign from bank)my mail id [email protected]
            HDFC Bank customer support has been notified about the posted complaint.
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              Vinodhinivijayakumar
              from Cuddalore, Tamil Nadu
              Jan 3, 2019
              Resolved
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              Address: 638183

              Hello ream,
              I am using hdfc account for three years while am working in old company after that i switched to other bank so i couldn't used it but it automatically deducting so much money in my account. I don't know why they taking money without inform us. I want to close my account of negative balance. Could you please help me to close the account.

              Thanks
              Feb 4, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 03, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              Let us look into it for you. Please share your Account No./Customer ID with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

              -Anay
              HDFC Bank Customer Assistance
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                T
                TabShaik
                from Pune, Maharashtra
                Jan 2, 2019
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                Hi,
                On 1st jan-2019, my 1000 rupees get deducted from my account which is unauthorised transaction.
                Transactions details:
                "installment pay transfer from casa-[protected]"
                Please refund my money to my account.
                Customer id:74990298
                Jan 02, 2019
                Updated by TabShaik
                Please refund my money
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                  P
                  Pramoda S H
                  from Bengaluru, Karnataka
                  Jan 2, 2019
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                  Address: 560068

                  I am Pramoda s h, This is regarding the ATM Transaction that I did on Monday[protected] in Bangalore at SBI Bank ATM - worth Rs 2000

                  My Account Number -

                  It is a Corporate Account - Salary - GENPACT India pvt ltd...

                  We have our complete Corporate account using HDFC as our Client also personally I have been 8 Years Loyal Customer with HDFC but such type of issue is the 1st encounter with me...

                  The Transaction Got completed from the ATM - and Amount has been Debited by HDFC in My Account ...but cash has not dispensed from Atm

                  Transaction Details :-
                  Date Narration Cheque/Ref. No. Value Date Withdrawal Deposit Closing Balance
                  Date Narration Cheque/Ref. No. Value Date Withdrawal Deposit
                  31 Dec 2018 NWD-541919XXXXXX[protected]BANGALORE [protected] 31 Dec 2018 2, 000.00

                  Debit Card Details :-

                  Card No. Status
                  0240XXXXXXXX3935 Active

                  I would like to get the Rs 2000 Refunded in My Bank account on Urgent Basis...

                  As per My Understanding - MONDAY EOD Report of the SBI Bank ATM, BANGALORE should have definitely shown Excess Cash Balance in the Physical account ( ATM Cash ) when Compared to the Ledger Balances so the same should have been reported back to HDFC & the same should have been credited in My account but there is some Delay happening

                  I would like to take in Loop all the concerned authorities & Nodal team of both the banks along with RBI also for the same...

                  Need a Resolution on this asap... Seeking a revert from the concerned Team rather than getting an automated reply to My Mail ..

                  Pramod
                  HDFC Bank customer support has been notified about the posted complaint.
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                    S
                    suman3325
                    from Adur, Kerala
                    Jan 2, 2019
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                    Resolved

                    Address: Ranga Reddy, Andhra Pradesh, 500019

                    I had purchased an Samsung galaxy note 9 in Samsung website using hdfc cashback offer on 27/09/2018.

                    The offer stated that within 90 days the cashback of 6 thousand rupees will be credited in the bank account but it's already more than 90 days and yet i have not received the cashback and hdfc helpline are not providing sufficient details.

                    My email id is [protected]@gmail.com

                    Please help me on this.
                    Jan 16, 2019
                    Complaint marked as Resolved 
                    I got the cashback, thank you
                    HDFC Bank customer support has been notified about the posted complaint.
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                      A
                      Ashishjangra
                      from Noida, Uttar Pradesh
                      Jan 2, 2019
                      Resolved
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                      Resolved

                      Hello sir/madam i would like to raise a complaint against one of hdfc bank employee name rishab, telling him self on ito branch his number is [protected]. He maid calls to my friends circle and told that my payment is due however there are no payment due on my end. He was trying to reach me for one another friend which payment might have due. He told my friends and relative that my payment is due later on when i called him back then he took another name of my friend and told me that his payment is due and he given my number in reference however i don't have any relation with the name he given. He ruined my reputation in my relatives and friends which impacted alot.

                      Kindly take strict action against this guy.
                      Feb 8, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 02, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      I understand the inconvenience. Please write to [protected]@hdfcbank.com with your Account No./Card No, registered contact info & the complete issue. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                      -Bejoy
                      HDFC Bank Customer Assistance.
                      Hey Bejoy

                      I have not complaint about My credit cards and account information. Instead of Automatic reply pls read my issue first.

                      Thanks
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                        S
                        suman3325
                        from Adur, Kerala
                        Jan 2, 2019
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                        Resolved

                        Address: Hyderabad, Telangana, 500032

                        I had purchased an Samsung galaxy note 9 in Samsung website using hdfc cashback offer on 27/09/2018.

                        The offer stated that within 90 days the cashback of 6 thousand rupees will be credited in the bank account but it's already more than 90 days and yet i have not received the cashback and hdfc helpline are not providing sufficient details.

                        Its a fraud!

                        My email id is suman.[protected]@wipro.com

                        Please help me on this.
                        Jan 16, 2019
                        Complaint marked as Resolved 
                        I got the cashback, thank you
                        HDFC Bank customer support has been notified about the posted complaint.
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                          S
                          surajkumar3007
                          from Mudigere, Karnataka
                          Jan 2, 2019
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                          Address: 560045

                          On 19th December 2018 I recharged a Jio no. at 10:35 AM. It was success at Payzapp but never came on my Jio number.
                          When I reached to Jio support after taking Operator ID (BR000212E9ED), they said that JIO HAS NOT RECEIVED any recharge request and is clueless about this transaction.
                          I reached to Payzapp again and they again keep on saying that Payzapp has successfully done the recharge and go and talk to Jio. J
                          io is continuously denying and have confirmed this in email also. Still Payzapp is not accepting its fault and not refunding my money of Rs.500. Please help me get the refund.
                          HDFC Bank customer support has been notified about the posted complaint.
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                            S
                            shivarajendran1990
                            from Noida, Uttar Pradesh
                            Jan 2, 2019
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi, 110034
                            Website: www.hdfcbank.com/personal/credit_card/cc_track

                            I have got a call from HDFC bank for Credit card on 24-Dec-2018, they told me about the offers and benefits then asked about my salary details. After confirming my eligibility for Credit card there representative visited my place filling in form and took all my required documents. Couple of days later i got SMS with my ref number 18L[protected]N1. then got 2 3 verification calls one my Mobile. But after 2 days while checking status in online it showed decline but without reason.

                            Then thereafter i tried to call the person who called me and asked for document but he is not picking. Then i called up customer care to enquire about the status. I dont know why application got declined while i am having credit score more 800 and i have credit card of ICICI Bank & Kotak Bank.
                            Every document they require i had provided to them .

                            I am highly disappointed with HDFC bank service and Customer care support.
                            Feb 6, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 04, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We wish to inform you that your application has been considered in line with the bank's internal credit policy and operating/credit processes. We regret to inform you that we are unable to approve your application as it did not meet internal criteria of the bank.

                            -Nadia
                            HDFC Bank Customer Assistance.
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                              rchauhan1976
                              from Dehra Dun, Uttarakhand
                              Jan 2, 2019
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                              Address: New Delhi, Delhi, 110092

                              Dear Sir,

                              In reference of my application no. HFR083686 dated 18-Oct-2018.

                              Till date I haven't received my Fastag even after many reminder on HDFC customer care no.[protected]. Even I Spoke my HDFC Relationship Manager also.

                              Till so far I did not received any Fastag.

                              I don't know how is responsible for this and to whom i need to contact, Is this the HDFC service.

                              There is no e-mail ID where i can write my complaint. The No. given is also not contactable. Is this kind of service providing HDFC.

                              Rakesh Chauhan
                              Mobile No. [protected]
                              e-mail [protected]@gmail.com
                              HDFC Bank customer support has been notified about the posted complaint.
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                                S
                                sreenatham
                                from Bengaluru, Karnataka
                                Jan 2, 2019
                                Resolved
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                                Resolved

                                Address: 560036
                                Website: hjfc credit card

                                Hi tea, i have used hdfc credit for 25000 rupees. Due to some financial issues i was not piad on time. But i had paid closed 45k till now. But the hdfc bank still shows my credit card pedning is around 50000 rupees. What ever amount is there my savings they are deducting but not settling my credit card. Please help me

                                Hdfc credicard number is : [protected]

                                My mobile number is [protected]

                                Rewuest you to help me on this
                                Feb 3, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 03, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We have reviewed your comments expressed and request you to contact our debt management executives at[protected]/67268002 for any queries in this regard.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  durgak03
                                  from Mohali, Punjab
                                  Jan 2, 2019
                                  Resolved
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                                  Resolved

                                  Address: Chennai, Tamil Nadu, 600074

                                  Hi team,

                                  After 6years of being hdfc prime customer, there is a bad experience.

                                  On 8th dec, 2018 the fraduelent transaction had happened after changing the atm pin at city union bank atm for the newly received chip based debit card from hdfc bank at chennai (Tamilnadu, india).

                                  Fraudelent transaction details:

                                  Debited amount - rs. 8610
                                  Date/time - on 8th dec, 2018 around 5:30pm ist
                                  Proof received - sms message and netbanking account.
                                  Complaint number - mump [protected]
                                  Reference case number - 8493674
                                  Last update - investigation department from banglore told they are deeply analysing and will be refunding on 26th dec, 2018 but no update yet.

                                  Dispute form submitted on 10th dec, 2018 but so far amount is not refunded nor the hdfc bank takes any step to keep me posted on progress till jan 2, 2019.

                                  Kindly refund at the earliest as 9k is not a small amount of money for a normal middle class person. : (
                                  Feb 7, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 02, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

                                  -Nadia
                                  HDFC Bank Customer Assistance
                                  Jan 02, 2019
                                  Updated by durgak03
                                  Hello Nadia, thank you for understanding the perilous concern. I shall wait to hear back on the update from HDFC on 5th jan, 2019.
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                                    S
                                    sojitra sudhir
                                    from Jamnagar, Gujarat
                                    Jan 2, 2019
                                    Resolved
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                                    Resolved

                                    Address: Ahmedabad, Gujarat, 382350

                                    I have opened PPF account in HDFC bank online . I have saving account in HDFC bank in ahmedabad i applied for PPF for same branch but NetBanking show PPF branch as ANNA NAGAR I CHENNAI . How it possible my KYC AMalso from gujarat based then why branch is not ahmedabad .
                                    Please change branch to ahmedabad hdfc ohter wise i will file complaint to cousumer form against hdfc for cheating and misleading to people
                                    Regards
                                    Sudhir Sojitra
                                    Ahmedabad
                                    [protected]@yahoo.co.in
                                    Feb 6, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 02, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Kindly note that PPF Accounts are maintained centrally and therefore the account branch for your PPF account is reflecting as Annanagar, Chennai. However, please be assured that you can manage your PPF account from any of our branches in India.

                                    -Nadia
                                    HDFC Bank Customer Assistance
                                    Jan 04, 2019
                                    Updated by sojitra sudhir
                                    How I can transfer PPF account branch from Anna Nagar to AHMEDABAD
                                    Jan 04, 2019
                                    Updated by sojitra sudhir
                                    I can't get any passbook and other joining kit for PPF account why?
                                    Jan 17, 2019
                                    Updated by sojitra sudhir
                                    Personal banker can not receive call.
                                    HDFC making customer fool .
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                                      viruksha
                                      from Chennai, Tamil Nadu
                                      Jan 2, 2019
                                      Resolved
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                                      Resolved

                                      Address: Chennai, Tamil Nadu, 600091
                                      Website: WWW.HDFC.COM

                                      Hi,

                                      I had lost my food plus card, i am a cts associate, could you block the card and issue the new card.

                                      Also my old card has balance money in that account so could you please transfer the amount to the new card. Awaiting response from the team

                                      No proper response from the hdfc bank customer care team. Please resolve this matter asap.

                                      Email: viruksha. [protected]@gmail.com
                                      Feb 3, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 02, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      I request you to share your Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                      -Manoj
                                      HDFC Bank Customer Assistance
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