HDFC Bank Complaints & Reviews

Jan 02, 2019

HDFC Bank Customer Care's response Dear Customer,

We're sorry to hear that. Please share your Loan Application with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

Jan 02, 2019

HDFC Bank Customer Care's response Dear Customer,

As an HDFC Bank customer, when you transact at a non-HDFC Bank ATM the transaction is routed through ATM networks authorized and governed by the RBI. As per the extant RBI guidelines, disputes pertaining to non/short dispensation of cash need to be resolved by way of Charge Back, wherein the card issuing bank raises a chargeback on the acquiring bank whose ATM was used to conduct the transaction. The acquiring bank has to revert with a valid proof in the form an ATM Log indicating that the funds were successfully dispensed failing which the customer’s account will be credited within 7 working days from the date of the complaint. Furthermore, as per the network operating guidelines, the ATM log is sufficient and conclusive proof of successful cash dispensation. We would like to inform you that immediately on receipt of your complaint, we have raised chargeback on the acquiring bank vide reference number 1775479. If the acquiring bank whose ATM was used to conduct the transaction does not revert with a valid proof in the form an ATM Log indicating that the funds were successfully dispensed, the amount will be credited to your account on the 7th working day from the date of the complaint. In case the acquiring bank provides a proof of the validity of the transaction the same will be forwarded to your home branch. A letter to that effect will also be sent to you and the account will not be credited. The status of the complaint will also be communicated to you through SMS on your mobile number. We appreciate your patience in this regard.

-Nadia
HDFC Bank Customer Assistance

Jan 02, 2019

HDFC Bank Customer Care's response Dear Customer,

We would like to inform you that, the referred transaction has been successfully processed at the Bank's end. Incase if the final status of the transaction is not known, we would request you to check with the merchant. It may take 2-3 working days for the payment settlement to the merchant end. Incase if the merchant denies of having received the funds for the said transaction, do write back to us at [protected]@hdfcbank.com with the merchant confirmation of non-receipt of funds.

-Zubin
HDFC Bank Customer Assistance

Jan 02, 2019

HDFC Bank Customer Care's response Dear Customer,

We clarify that, as you are aware payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Specific to your card account, we are not in receipt of complete payments towards the outstanding as per the statement due date and in view of the same, bank charges as applicable was levied to your credit card account. Hence, your credit card was invalidated from further usage on November 03, 2018 and upon invalidation, the entire outstanding became payable immediately. For further clarifications, we request you to contact our debt management executives at[protected]/67268002 for any queries in this regard.

-Manoj
HDFC Bank Customer Assistance

Jan 02, 2019

HDFC Bank Customer Care's response Dear Customer,

I request you to share your contact number and email id as maintained in the credit card account to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

Jan 02, 2019

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, card no. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

Jan 02, 2019

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Nadia
HDFC Bank Customer Assistance

Jan 02, 2019

HDFC Bank Customer Care's response Dear Customer,

You are requested to visit your account branch and meet the Branch Manager with regard to your query. Please feel free to speak to our Branch Manager Mr. Jacob Norman on[protected] / [protected] for any further clarification.

-Zubin
HDFC Bank Customer Assistance

Dec 31, 2018

HDFC Bank Customer Care's response Dear Customer,

We're sorry to hear that. Please share your Card No./ Customer ID with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

Jan 02, 2019

HDFC Bank Customer Care's response Dear Customer,

With reference to your complaint regarding a debt placed on your Syndicate Bank savings account request you to submit a complaint/dispute letter with the issuing bank [i.e Syndicate Bank branch] where you hold the savings bank account, the Issuing Bank will then raise a dispute/query on us [HDFC BANK] seeking the disputed transaction status. Assuring you of our best services always.

-Anay
HDFC Bank Customer Assistance