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HDFC Bank Complaints & Reviews

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Updated: Jun 7, 2026
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J
Janesville
from Aizawl, Mizoram
Jan 3, 2019
Resolved
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Address: Dimapur, Nagaland, 797112

Dear sir
It’s been only one month that in my account the balance is showing negative balance and they have deducted my 4000 money also. My previous company they have open this account for me. Now i’m frustrated with your service please refunded my money and close my account. Kindly do the needful as soon as possible.
Thank you
Hongsa james chang
[protected]
Feb 5, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 05, 2019
HDFC Bank Customer Care's response
Dear Customer,

We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Nadia
HDFC Bank Customer Assistance
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    A
    anubhav kashyap
    from Sardulgarh, Punjab
    Jan 3, 2019
    Resolved
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    Resolved

    Address: Dehradun, Uttarakhand, 248142

    I am using hdfc credit card since a long time but havent misouts any payments.. But due to some circumstances i m not able to pay even the minimum amount.. I asked them to convert my outstanding into simple emi.. But they refused and asked me to wait as and when the offer will come they will give it to me.. But by that time i will got bankrupt by high roi of credit cards..
    They people even have this much courtesy as i m approaching them it means i got some huge inability to pay the bill.. I m not such type of person who misouts on the payments...
    You people just dont know the problem when someone faces the financial crisis how it feels.. It just feel to just be out from this world.. But we cant as people behind us, we always think about them.. So i request the banking system that you have given me this credit limit becoz i deserve it.. But now due to some problem i m not able to pay them back.. You people have to help me to get out of this.. I m just asking you people to just make simple emi of my outstanding, and you are not helping me on that.. So let me know what should i do..
    Feb 8, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 04, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    We wish to clarify that we offers like Smart EMI conversion, Insta loan, Balance Transfer, etc., will be available on the card account from time to time basis the usage and payment pattern on the card account and the same is not a standard product offering. Currently, there is no offer for EMI conversion on your card account. Hence we regret to inform you that we are unable to accede to your request for conversion. However, we request you to check with the merchant at the time of transaction for offer availability. You have an option of effecting a payment of just the minimum amount due on or before your payment due date. You can revolve the balance of your outstanding. You can effect payments for the same according to your convenience by paying the prevailing interest rate on the outstanding amount. In view of the above, we request you to continue using your HDFC Card and make your shopping and entertainment more pleasurable and convenient.

    -Nadia
    HDFC Bank Customer Assistance.
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      T
      tilak raheja
      from Yamunanagar, Haryana
      Jan 3, 2019
      Resolved
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      Resolved

      Hi.
      I have taken a credit card applied through hdfc sales person Mr Yogesh.
      On first day he promised that there is no charges at all like annual charge or subscription charge or no minimumm purchase.
      Now, just 2-3 months have been passed and Rs 1000/- charged as subscription fee and it will be charged every year ( inforned by customer care of hdfc ccd.
      HDFC STAFF IS MIS SELLING THE PRODUCT WHICH IS NOT GOOD.

      Please resolve and reverse the fee

      Regards
      Tilak Raheja
      [protected]
      Feb 14, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 05, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      We wish to clarify that your Diners Club Miles credit card has been issued as a priced card and in view of the same, the fee of Rs.1000.00 is applicable as per the product feature. To be eligible for the renewal fee waiver, you are required to meet a spend threshold of Rs.100000.00 within a year. You may view the features and benefits of the credit card by logging into the following link: https://bit.ly/2OD9ylV

      -Nadia
      HDFC Bank Customer Assistance
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        D
        dhamudiran
        from Bengaluru, Karnataka
        Jan 3, 2019
        Resolved
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        Resolved

        Address: 560037
        Website: www.hdfcbank.com

        One of the hdfc bank Representative approached me 10.99 interest rate and also there's no processing fees for top-up loans. i requested to process the top-up loan 3.5 lakhs. i have asked to send about loan amount, interest rate& other charges but they told after 10 days only you will get the welcome mail from hdfc bank but still not received. i have received the loan amount. after few months i didn't tracked that mail, then i have checked with customer care about my loans interest rate 13.99, processing fees 5000 and insurance 7000 they charged without discussion with customer
        Jan 4, 2019
        Complaint marked as Resolved 
        Name who login my loan Application form- [email protected] Contacted Persons: Thara -8618622024 There any mail communication with HDFC bankers.
        HDFC Bank customer support has been notified about the posted complaint.
        Jan 04, 2019
        Updated by dhamudiran
        Name who login my loan Application form- Ashraf.[protected]@mymoneymantra.com

        Contacted Persons: Thara -[protected]

        There's no any mail communication with HDFC bankers.
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          S
          sanjib003
          from Gurgaon, Haryana
          Jan 3, 2019
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          Address: Kolkata, West Bengal, 700136
          Website: www.hdfcbank.com

          My account no. [protected]

          Hdfc back is not refunding my money for last 3 months or so. I bought some items from Amazon online using my debit card but when I got a refund upon my return of items, they still managed to get the money keeping the account open even though I requested for closure and even after the confirmation that they closed my account but not issuing me the money back, even though I got all the SMS regarding the refund through transaction reversals.

          I have already raised a complaint 2 months back and it is now under HDFC Principal Nodal Officer. The reference number of the same is 'HBL=[protected]'

          Thanks,

          Sanjib Ghosh.
          HDFC Bank customer support has been notified about the posted complaint.
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            S
            sukhwant gill
            from Yamunanagar, Haryana
            Jan 3, 2019
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            Address: 135002

            DEAR SIR I m having crop loan in u r bank for the last ten years or more and I m regular good customer o[censored] r bank u can check from my records but on 19 December 2018 I went there to show my pan card for upgradation but your employes said that this pan card does not match so I suffered I again went on 3 january 2019 this time again he refused but I asked the girl sitting next to manoj main branch yamuna nagar she said it is ok but this manoj gave me sleepless night my account no is [protected] my crop loan account
            HDFC Bank customer support has been notified about the posted complaint.
            Jan 03, 2019
            Updated by sukhwant gill
            DEAR SIR I m having crop loan in u r bank for the last ten years or more and I m regular good customer o[censored] r bank u can check from my records but on 19 December 2018 I went there to show my pan card for upgradation but your employes said that this pan card does not match so I suffered I again went on 3 january 2019 this time again he refused but I asked the girl sitting next to manoj main branch yamuna nagar she said it is ok but this manoj gave me sleepless night my account no is [protected] my crop loan account
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              T
              tsaravanan93
              from Chennai, Tamil Nadu
              Jan 3, 2019
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              I have closed my hdfc fastag account on 17th november via call and the agent informed me that i will receive the dd in 20 days. Still now i did get any respose and i have called them again and again, they infomed me to mail to the concern team with the mail id they have provided.. I have mailed them more 5 times with reminders, but i dint get any response from them. I have never seen these poor response from them and they are not providing me any escalation poc as well.. I dont know what to do : (
              Dear Customer,

              Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

              -Manoj
              HDFC Bank Customer Assistance
              tsaravanan93's [Complaint's author] reply, Feb 22, 2019
              HI Manoj,

              I have mailed multiple times to the mail id you have mentioned, but i got no response until now (not a single reply in last 3 months). I am following it up weekly and am tired calling them.

              Please let me know whom we need to escalate.

              Thanks,
              Saravanan Thangavelu
              tsaravanan93's [Complaint's author] reply, Feb 22, 2019
              Hi Manoj, Where can i reach the Fastag team other than the customer support.
              tsaravanan93's [Complaint's author] reply, Mar 18, 2019
              Manoj, I have mailed multiple times i didnt receive any updates - No mail reply, no phone call . what should i do now?

              Thanks,
              Saravanan Thangavelu
              Ad for Telangana government and GMR is announced that there is no toll charges for January 13th 2019 to 16th Jan 2019 but I charge it twice on 13th kindly revert back my payment.
              Regards,
              Bompally venu,
              [protected].
              Rcvd mail mentiond that over due, pl send me a detailed transaction statement
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                A
                ankita sabharwal
                from Noida, Uttar Pradesh
                Jan 3, 2019
                Resolved
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                Address: New Delhi, Delhi

                Its been continously 3 rd day i have tried to speak to customer care executive, but have not been able to despite multiple attempts.
                You guyz have pathetic service.
                I m in urgebr need of cheque leves and i made a requeat 5 days back and i dint got any reference no, aftwr that i tried doing through miss call process, by which i got the reference no but then again today i got a msg that tour request has bot been process.
                Have visited one of your branch in noida, pathetic staff. 1st of all there is only few people to help.
                And those few people are not interested to help.
                Feb 4, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 04, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                The cheque book for your account is sent to your home branch on 01/03/19 by Sky man air express courier vide AWB no.2217314. You may visit the branch along with your photo id proof after 4 working days to collect the cheque book. Branch Address: HDFC BANK LTDBK-11, SECTOR I NOIDA UTTAR PRADESH Branch Timings 09:30 am - 03:30 pm.

                -Nadia
                HDFC Bank Customer Assistance
                Not getting otp for net banking in time.
                kuricom's reply, Dec 29, 2018
                Instead od sending otp by sms sending voice message which is not at all clear.
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                  P
                  P.vishnu Rathan
                  from Bengaluru, Karnataka
                  Jan 3, 2019
                  Resolved
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                  Resolved

                  Address: Thanjavur, Tamil Nadu, 613004

                  Fore closing of my car loan. Since i would like to close my car account with you. Due to my personal reasons i would like to closing my account nd ready py full mount. Hope that s per the rbi guidelines i need not to py foreclosing charges from you. Her with i have noted the link of rbi notifications for not paying foreclosing charges for loans. When i have noticed your website of hdfc for foreclosing, you r mentioned here you re not collecting foreclosing charges from your customer.
                  Feb 4, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 04, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We are unable to find your account details. Request you to write to [protected]@hdfcbank.com mentioning the loan account number, to enable us to check and assist further. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                  -Anay
                  HDFC Bank Customer Assistance
                  Hi i have done 4 transaction of 600 mobile bill rs 3000 for airticket and rs 8000 for hotel booking but havent recieved any cashback yet
                  Hdfc bank employee cheating my cheque miss use Love Preet Singh phone n [protected] live from Ganga nagar
                  Satnam singh 26 ff's reply, Dec 29, 2018
                  I am very desturb from bank
                  I am unable to use new debit card.
                  I am trying to contact customer care but my no not connected.request you to please help me
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                    D
                    Dinesh Dhaval
                    from Mumbai, Maharashtra
                    Jan 3, 2019
                    Resolved
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                    Resolved

                    Address: Mumbai City, Maharashtra, 400060

                    Hi!
                    I was using credit card of hdfc from last 1 years but due to some emergency i was not able to make payment but was depositing minimum amount on the card account.
                    So regarding amount to be paid or lien i have not received any call.

                    I tried contacting credit card team no. Of time as well as my relationship manager but no solution was provided by any of them.
                    Even i have personally submitted 6 installments cheques to hdfc bank against pre-ndc letter which i received from mr. Jigar parmar - collection manager on card immediately but

                    I asked for way out from this to my relationship manager even he behaves like a general executive who won’t ready to cooperate which shows the stupidity of preferred banking program of bank.

                    Please release the amount you hold in my saving account asap.
                    Card number[protected]
                    A/c no : [protected]
                    Feb 6, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 04, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    With regard to your credit card we request you to contact our Debt manager at[protected].

                    -Zubin
                    HDFC Bank Customer Assistance
                    Jan 28, 2019
                    Updated by Dinesh Dhaval
                    We don't have any Debt manager contact details also they have not removed my lien marked.

                    Also it shows 95000 total outstanding where as HDFC issued 87000 Pre-NDC letter.

                    HDFC has been deducted approx 35+15 k from my salary through Lien marked & it is pending 95k.

                    Kindly advise to close that issue
                    Transaction Id[protected] datr-10/12/2018 time-18:15:54 Amount-Rs.224.15
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                      V
                      vipul976
                      from Bengaluru, Karnataka
                      Jan 3, 2019
                      Resolved
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                      Resolved

                      Address: 560103

                      I was ready to make the full settlement toward my credit card balance and requested for the closure of the same. Hence I called on the customer care number and was assured of a call back. Since then, I did not receive any call from Credit Card Department of HDFC. I fail to understand that you get behind my ass to make the payment and when I am ready to make the payment, you just vanish.
                      This leads me under impression of the bank's intention of just sucking money out of our pockets. Give me a call and I will explain why I have made this statement.
                      Also, I would like to get a rebate, since I have made the complete payment of INR 55, 000 against overdue amount of INR 59, 415. Kindly schedule a call back as it is urgent.

                      Thanks,
                      An unsatisfied customer
                      Feb 5, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 04, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We confirm that, we had already responded to your e-mail on December 26, 2018. We regret to note the same missed your attention. For further clarifications please reply to our e-mail. The reference number for this interaction is[protected].

                      -Zubin
                      HDFC Bank Customer Assistance
                      I have used hdfc credit card on petrol pump of amount 77.53 rs and for same i have got notification of the same amount. When I checked in netbanking transaction details it is showing me 87.53 rs deduction. Please let me know why this is so? Thanks
                      Hello this is complaint with hdfc cc they told me will delivery in 7 days and all the confirmation has been verfiied still inprocess 18L[protected]N3 my application ref number from last 2 weeks
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                        R
                        Rishikesh Joshi
                        from Mumbai, Maharashtra
                        Jan 3, 2019
                        Resolved
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                        Resolved

                        Address: Thane, Maharashtra, 401202

                        Pathetic service. Instead of gaining customer kindly work on manpower also please train csa to speak politely with customer. Train them for good etiquettes. They themselves are confused then how could they will help the customers. Please make sure you will deliver this message to there ceo or anyone from the management. So that they will hire proper candidate.
                        Feb 13, 2019
                        Complaint marked as Resolved 
                        HDFC Life customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 12, 2019
                        HDFC Life Customer Care's response
                        Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.
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                          1
                          123pranav
                          from Kunnamkulam, Kerala
                          Jan 3, 2019
                          Resolved
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                          Resolved

                          noc request for cancelling hypothecation

                          Address: 689509

                          Repected sir,. We have take loan from centurion bank to make payment of my bike tvs victor gl in 2004 we had completed the full payment in 2005.. After that we didn't get noc from bank.. Till 2018.2018 january 14 is my alst day for reregistration of my bikes. I cant do the process because of non cancellation of hypothecation.. Sir please. Kindly do any actions to noc from bank as soon as possible.. Including form 35 and sign from the bank.....
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                          123pranav
                          from Kunnamkulam, Kerala
                          Jan 3, 2019
                          Resolved
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                          Resolved

                          Address: Alappuzha, Kerala, 689509

                          Respected sir
                          I have taken loan from centurion bank to complete payment of my bike tvs victor gl in year 2004. We had completed the loan in year 2005.. We havenot get any noc from bank till 2018..2018 january 14 last date of my bike re registration we cannot do the renewl process due to not cancelling the hypothication.. Please do actions sir.. We need noc from bank.. Including form 35 and signature from the bank... Please send noc and form 35 to my (Email id:[protected]@gmail.com) mob:[protected].. Sir please consider my request as soon as possible
                          Jan 3, 2019
                          Complaint marked as Resolved 
                          Please send NOC and form 35 (form 35 need sign from bank)my mail id [email protected]
                          HDFC Bank customer support has been notified about the posted complaint.
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                            Vinodhinivijayakumar
                            from Cuddalore, Tamil Nadu
                            Jan 3, 2019
                            Resolved
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                            Resolved

                            Address: 638183

                            Hello ream,
                            I am using hdfc account for three years while am working in old company after that i switched to other bank so i couldn't used it but it automatically deducting so much money in my account. I don't know why they taking money without inform us. I want to close my account of negative balance. Could you please help me to close the account.

                            Thanks
                            Feb 4, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 03, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Let us look into it for you. Please share your Account No./Customer ID with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                            -Anay
                            HDFC Bank Customer Assistance
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                              TabShaik
                              from Pune, Maharashtra
                              Jan 2, 2019
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                              Hi,
                              On 1st jan-2019, my 1000 rupees get deducted from my account which is unauthorised transaction.
                              Transactions details:
                              "installment pay transfer from casa-[protected]"
                              Please refund my money to my account.
                              Customer id:74990298
                              Jan 02, 2019
                              Updated by TabShaik
                              Please refund my money
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                                Pramoda S H
                                from Bengaluru, Karnataka
                                Jan 2, 2019
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                                Address: 560068

                                I am Pramoda s h, This is regarding the ATM Transaction that I did on Monday[protected] in Bangalore at SBI Bank ATM - worth Rs 2000

                                My Account Number -

                                It is a Corporate Account - Salary - GENPACT India pvt ltd...

                                We have our complete Corporate account using HDFC as our Client also personally I have been 8 Years Loyal Customer with HDFC but such type of issue is the 1st encounter with me...

                                The Transaction Got completed from the ATM - and Amount has been Debited by HDFC in My Account ...but cash has not dispensed from Atm

                                Transaction Details :-
                                Date Narration Cheque/Ref. No. Value Date Withdrawal Deposit Closing Balance
                                Date Narration Cheque/Ref. No. Value Date Withdrawal Deposit
                                31 Dec 2018 NWD-541919XXXXXX[protected]BANGALORE [protected] 31 Dec 2018 2, 000.00

                                Debit Card Details :-

                                Card No. Status
                                0240XXXXXXXX3935 Active

                                I would like to get the Rs 2000 Refunded in My Bank account on Urgent Basis...

                                As per My Understanding - MONDAY EOD Report of the SBI Bank ATM, BANGALORE should have definitely shown Excess Cash Balance in the Physical account ( ATM Cash ) when Compared to the Ledger Balances so the same should have been reported back to HDFC & the same should have been credited in My account but there is some Delay happening

                                I would like to take in Loop all the concerned authorities & Nodal team of both the banks along with RBI also for the same...

                                Need a Resolution on this asap... Seeking a revert from the concerned Team rather than getting an automated reply to My Mail ..

                                Pramod
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  suman3325
                                  from Adur, Kerala
                                  Jan 2, 2019
                                  Resolved
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                                  Resolved

                                  Address: Ranga Reddy, Andhra Pradesh, 500019

                                  I had purchased an Samsung galaxy note 9 in Samsung website using hdfc cashback offer on 27/09/2018.

                                  The offer stated that within 90 days the cashback of 6 thousand rupees will be credited in the bank account but it's already more than 90 days and yet i have not received the cashback and hdfc helpline are not providing sufficient details.

                                  My email id is [protected]@gmail.com

                                  Please help me on this.
                                  Jan 16, 2019
                                  Complaint marked as Resolved 
                                  I got the cashback, thank you
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    A
                                    Ashishjangra
                                    from Noida, Uttar Pradesh
                                    Jan 2, 2019
                                    Resolved
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                                    Resolved

                                    Hello sir/madam i would like to raise a complaint against one of hdfc bank employee name rishab, telling him self on ito branch his number is [protected]. He maid calls to my friends circle and told that my payment is due however there are no payment due on my end. He was trying to reach me for one another friend which payment might have due. He told my friends and relative that my payment is due later on when i called him back then he took another name of my friend and told me that his payment is due and he given my number in reference however i don't have any relation with the name he given. He ruined my reputation in my relatives and friends which impacted alot.

                                    Kindly take strict action against this guy.
                                    Feb 8, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 02, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    I understand the inconvenience. Please write to [protected]@hdfcbank.com with your Account No./Card No, registered contact info & the complete issue. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                    -Bejoy
                                    HDFC Bank Customer Assistance.
                                    Hey Bejoy

                                    I have not complaint about My credit cards and account information. Instead of Automatic reply pls read my issue first.

                                    Thanks
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                                      suman3325
                                      from Adur, Kerala
                                      Jan 2, 2019
                                      Resolved
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                                      Resolved

                                      Address: Hyderabad, Telangana, 500032

                                      I had purchased an Samsung galaxy note 9 in Samsung website using hdfc cashback offer on 27/09/2018.

                                      The offer stated that within 90 days the cashback of 6 thousand rupees will be credited in the bank account but it's already more than 90 days and yet i have not received the cashback and hdfc helpline are not providing sufficient details.

                                      Its a fraud!

                                      My email id is suman.[protected]@wipro.com

                                      Please help me on this.
                                      Jan 16, 2019
                                      Complaint marked as Resolved 
                                      I got the cashback, thank you
                                      HDFC Bank customer support has been notified about the posted complaint.
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