HDFC Bank Complaints & Reviews

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 1949 without my concern on 1/7/2019. I am not interested about this service and don't want this membership any more. So cancel the membership before deducting the amount because last year i was facing the same issue and my money was not credited back.

Oneassist relationship number : 3269352
Name :- nitisha saboo
Credit card number ending :- 1949

HDFC Bank customer support has been notified about the posted complaint.

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N

Nitisha Saboo

from Mumbai, Maharashtra

Jan 3, 2019

I want to cancel all the other services and want my deducted amount back or stop this before 7th so amount will not deduct.

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Address: 560076

Finance charges-retail for rs. 512

After paying more then minimum amount every month more than 500 is deducting from my account. I am not getting any support from customer care last time approx. 1500 deducted unnecessarily from my account and i am not liable for this amount.

Please waive the unnecessarily charges of the amount of late fee and finance charges and credit to my account.

Incase you are not making waiver of the above charges, then i will surrender the credit card which please note

Please do the needful.

Thanking you,

Yours faithfully,

Ambika soni
16th main btm 2nd stage
Sai laxmi pg
Pin-560076
Email. [protected]@gmail.com

HDFC Bank customer support has been notified about the posted complaint.

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Address: Bhopal, Madhya Pradesh

Sir
My name is hemant chauhan my bank details..
Hdfc bank mp nagar bhopal branch
Account no [protected]
Mo. No [protected]
I am transfer rs.537 to phone pe from mobile no [protected] for number [protected] but amount not credited in receiver account. And as per phone pe status amount is credited to wrong account no. From canara bank last five digits account details is 01533 but ove mentioned account number is not receiver bank account. And it is also not registered with his mobile number. Please check and return the amount in my hdfc bank account.
I am attached receiver account ministatment and also phone pe ticket details

Feb 8, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Jan 06, 2019

Updated by hemant23 I am waiting for your response

Verified Support

Jan 07, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your correct account number in which funds needs to be Transferred, beneficiary bank name & address, Beneficiary name, and the reference id TTU[protected]. A bank representative shall contact you as soon as we receive this information We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

-Nadia
HDFC Bank Customer Assistance

Jan 09, 2019

Updated by hemant23 I am send a bank details by a mail please check

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Address: 560066

I have account in HDFC branch located at whitefield Bengaluru and deposited some cash in the same branch but still you deducted 442.50 rupees on the name of INTER BRN CASH CHG INCL GST. Which is completely illegal deduction.
I deposited in the home branch only so there is no point of deduction on the name of inter branch cash change.
I used to be a fan of HDFC bank but it is clearing my opinion about it so quickly.
br...

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Hi
We wanted to open a nro account in hdfc mira road station branch. The employee showed no sign of proactiveness. It took us good 2 days to fill up the paper work. He gave us a number to contact. We asked queries and not a single time he replied. We were sitting down for good half an hour on the last day not knowing what is the time taking for. We deposited money draft and in spite of telling the person that we want the money as soon as possible, he did not inform us the cut of time to deposit a draft. We deposited the draft on saturday and today is tuesday and draft has not been cashed yet.
I would suggest not to open any account with the hdfc definitely not in mira road branch.

Feb 9, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2019

HDFC Bank Customer Care's response Dear Customer,

We're sorry to hear that. Please share your Loan Application with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

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Address: Shajapur, Madhya Pradesh, 465333

Website: Hdfcbank.com

I am a costomer of hdfc bank shujalpur m.p. In 2017 my soyabean fasal was totally damaged due to lack of water. And government annonce for insurence. And many members got insurence from this bank except me. Although i am eligible for the insurence. I also complaints in cm helpline but could not get any solution. The branch manager is not listning us

HDFC Bank customer support has been notified about the posted complaint.

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Address: 560021

Website: www.consumercomplaints

Dear sir
I am having account in hdfc bank, (A/c no-[protected]) kh road branch bangalore. On saturday 29-dec-2018 at 7.35am i tried withdrawing money from vijayabank atm in west of chord road branch of rs. 2, 500/- but i have not received the money from the machine but the amount got debited from my account. I did not know how to get back the money. Can any one help the procedure to get my money.

Thanking you

Siddesh k
Customer id[protected]

Feb 4, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2019

HDFC Bank Customer Care's response Dear Customer,

As an HDFC Bank customer, when you transact at a non-HDFC Bank ATM the transaction is routed through ATM networks authorized and governed by the RBI. As per the extant RBI guidelines, disputes pertaining to non/short dispensation of cash need to be resolved by way of Charge Back, wherein the card issuing bank raises a chargeback on the acquiring bank whose ATM was used to conduct the transaction. The acquiring bank has to revert with a valid proof in the form an ATM Log indicating that the funds were successfully dispensed failing which the customer’s account will be credited within 7 working days from the date of the complaint. Furthermore, as per the network operating guidelines, the ATM log is sufficient and conclusive proof of successful cash dispensation. We would like to inform you that immediately on receipt of your complaint, we have raised chargeback on the acquiring bank vide reference number 1775479. If the acquiring bank whose ATM was used to conduct the transaction does not revert with a valid proof in the form an ATM Log indicating that the funds were successfully dispensed, the amount will be credited to your account on the 7th working day from the date of the complaint. In case the acquiring bank provides a proof of the validity of the transaction the same will be forwarded to your home branch. A letter to that effect will also be sent to you and the account will not be credited. The status of the complaint will also be communicated to you through SMS on your mobile number. We appreciate your patience in this regard.

-Nadia
HDFC Bank Customer Assistance

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Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 4829 without my concern in november. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount.

Oneassist relationship number : [protected]
Name :- palavarapu srinivasulu
Credit card number ending :- 4829

Aug 8, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jan 2, 2019

Dear Srinivasulu,

Greetings from OneAssist!

Apologies for the inconvenience caused. Request you to share your registered mobile number and membership ID details on [protected]@oneassist.in or inbox us on Facebook or Twitter. So that, we may assist you in your case.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Warangal, Andhra Pradesh, 506310

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 4461 on date: 20/12/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : [protected]
Name :- vakkala rajakrishna
Mobile no. :- [protected]
Credit card number ending :- 4461

Aug 8, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jan 2, 2019

Dear Rajakrishna,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3847073. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Hello all,
I received sms from hdfc bank today that rs-1399/- deducted from my credit card to one assist membership fee. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and and last year they did the same and i cancelled the membership, and again they charging for the same.
And who the hell are you to care about me.. I want my money back. I don't want any kind of services, don't dare again to do this.

Please deactivate and refund my money asap.

Name: nitisha saboo

Aug 8, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jan 2, 2019

Dear Nitisha,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3847013. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Hyderabad, Telangana, 500070

Cancellation of one assist membership

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 5506 without my consent on date:1/1/2019.

I am not interested about this service and don't want this membership any more.

So cancel the membership and refund this debited amount of rs.1899/-

Message i received: dear cardmember, oneassist membership fee has been debited on your card ending 5506. Membership will be processed and welcome kit dispatched shortly.

Oneassist membership number : [protected]
Name :- sudhir boddu
Mobile no. :- not disclosed
Credit card number ending :- 5506

Aug 8, 2021

Complaint marked as Resolved

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jan 2, 2019

Dear Sudhir,

Greetings from OneAssist!

Apologies for the inconvenience caused. Request you to share your registered mobile number and membership ID details on [protected]@oneassist.in or inbox us on Facebook or Twitter. So that, we may assist you in your case.

Regards,

Devendra,

OneAssist, Social Media Team.

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I am staying for a longer period abroad and my indian number was not going to be active.
So i visited my nearest branch in india and updated my number to my international number after confirming from the bank that i can receive otps on my international number.
However after coming over here i am not receiving any otps on my international number after multiple retries....

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Address: 560102

Website: www.fnp.com

Today at morning 2.36 am i was trying to order something online from ferns n petals. I have tried from net banking but display shows that it is unsuccessful but money got deducted.
Next time i have tried with upi which was successful and order got placed.
Please refund the any one of the deduction.
Customer id:[protected]
Phone number:- [protected]

Jan 2, 2019

Complaint marked as Resolved

Thank you so much for your quick support.

HDFC Bank customer support has been notified about the posted complaint.

Jan 01, 2019

Updated by dasu.rkm Transaction Reference Number :- 1. Net Banking:[protected], 2. UPI:- [protected]

Verified Support

Jan 02, 2019

HDFC Bank Customer Care's response Dear Customer,

We would like to inform you that, the referred transaction has been successfully processed at the Bank's end. Incase if the final status of the transaction is not known, we would request you to check with the merchant. It may take 2-3 working days for the payment settlement to the merchant end. Incase if the merchant denies of having received the funds for the said transaction, do write back to us at [protected]@hdfcbank.com with the merchant confirmation of non-receipt of funds.

-Zubin
HDFC Bank Customer Assistance

Jan 02, 2019

Updated by dasu.rkm Thanks. I just want to inform you that merchant has confirmed that they have received both the payment. So this complaint is not valid anymore. You can close it.
Thanks for your quick support.

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D

dasu.rkm

from Midnapore, West Bengal

Jan 2, 2019

Thanks. I just want to inform you that merchant has confirmed that they have received both the payment. So this complaint is not valid anymore. You can close it.
Thanks for your quick support.

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Address: 560056

Dear sir, i request you to close my credit card sir, my name is jagadish. V. I belongs to gurgoan. I am using hdfc credit card i have already blocked my card but still i am getting bills for this card. As per instruction hdfc customer care i have submitted written letter to permanently close the credit card but nothing happened. Please help me to permanently close the credit card and reimburse my all the bills that i have paid to this card without any purchase. Thanks manish kumar [protected]

Feb 11, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Jan 01, 2019

Updated by jaggu845 Dear sir, I request you to close my credit card Sir, my name is Jagadish.V.. i am using hdfc credit card i have already blocked my card but still i am getting bills for this card. as per instruction hdfc customer care i have submitted written letter to permanently close the credit card but nothing happened.please help me to permanently close the credit card and reimburse my all the bills that i have paid to this card without any purchase. thanks

Verified Support

Jan 02, 2019

HDFC Bank Customer Care's response Dear Customer,

We clarify that, as you are aware payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Specific to your card account, we are not in receipt of complete payments towards the outstanding as per the statement due date and in view of the same, bank charges as applicable was levied to your credit card account. Hence, your credit card was invalidated from further usage on November 03, 2018 and upon invalidation, the entire outstanding became payable immediately. For further clarifications, we request you to contact our debt management executives at[protected]/67268002 for any queries in this regard.

-Manoj
HDFC Bank Customer Assistance

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It seems hdfc bank credit card team is purposely delaying my credit card closure. I have sent documents twice to thiruvanmiyur office for closure in december 2018. The first time i have sent documents on 12/12/2018 to close my card and they said signature mismatch and asked me to submit the documents again. Again i sent a set of required documents (Including signature mismatch form, closure form self-attested copy of pan) on 26/12/2018 with signature exactly matching as that of pan. But when i made a call to customer care on 01/01/2019 for enquiring about the status of the same, again they are saying signature mismatch. This seems to be totally intentional and they are stressing me to the extreme. I didn't expect this from a reputed bank like hdfc bank. They are torturing me like anything to retain me as their customer. Because of their behavior, i have canceled my recently purchased life insurance policy from hdfc too. Finally sent mail to grievance redressal officials. Let me wait and see what will happen.

Dec 4, 2019

Complaint marked as Resolved

Finally they have closed the credit card after so many mails and calls.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2019

HDFC Bank Customer Care's response Dear Customer,

I request you to share your contact number and email id as maintained in the credit card account to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: Kolkata, West Bengal, 700096

This is akash singh. I have got a freedom platinum credit card from hdfc bank. At das honda showroom after purchasing honda 5g they also asked me to get a credit card. At the time of credit card application it was said that no charges are applied. While receiving the card it is coming with first year fee and taxes of rs. 590. So it is not fair to get sales based on falsehood. Now, i also want to deactivate my credit card. Please look into this matter & take necessary steps. Thank you.

Feb 5, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2019

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, card no. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

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Address: 411042

I disputed the charge in the month of october and it is still in the process also i charged the late fees and finance charges on the disputed amount. I made the payment for the amount i owe also customer representative not be able give me a waiver and this all affecting my credit score. I request you to kindly waive the finance charges and late fees from my credit card. My customer id is 67346342. Card ending 1636.

Feb 5, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2019

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Nadia
HDFC Bank Customer Assistance

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Address: 600041

I've purchased a topup of my existing personal loan for which HDFC account is required and hence, I've opened a Salary Account to my nearby HDFC Bank. It is India's No.1 Bank, but still it took almost 2 weeks for activating my account.

After so many calls, it was activated and then only my loan amount was disbursed to my account. But within 50 minutes after getting the money to my account, my aadhar was de-registered from my account and without any intimation my account was blocked.

After asking about the situation to the bank, they got an update saying that due to Aadhar verification failure my account got blocked.

I've provided all the required details with aadhar hard copy, driving licence. Also, i've given my bio-metric with duly signed signature but still it was the issue which was not fixed quickly. The un-blocking process of my account needs to happen by Mumbai branch only and they don't have a proper communication within the branches.

Till now i can't able to take the loan amount and already my emi date is nearing.

Several times i went to my account opening branch, but simply they will say i didn't receive any update from mumbai branch. [it is like another third party bank or so].

Now, i'm feeling why did i opened the account!!!

Feb 7, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2019

HDFC Bank Customer Care's response Dear Customer,

You are requested to visit your account branch and meet the Branch Manager with regard to your query. Please feel free to speak to our Branch Manager Mr. Jacob Norman on[protected] / [protected] for any further clarification.

-Zubin
HDFC Bank Customer Assistance

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Dear sir,
My load a/c no is:30104809. the ecs debited from my standard chartered bank a/c . 03/06/17 i receive the gentle remainder the due on 07/06/2017.
I deposited the emi amount on05/06/2017 but still it is not taken. On13/06/17 I get one sms from hdfc ECS for PL loan will redeposited maintain between 14/06/17 to 17/06/2017.
16/06/17 i got call from hdfc chennai she is asked to pay the emi amount to manually to the near branch.

On16/06/2017 I get one sms from hdfc ECS that please pay the emi and the fees and charges.

So the amount is ready from 05/06/2017 then why should i pay the extra charge? this is your mistake.
And one thing if i will go the nearby branch they will not receive the money if i am filling challan mention my loan a/c no. please provide any online payment method . or please allow to pay with filling chalan mentioned my loan a/c no only. this could cause unnessarily delay.
With regards,
S.Venkataraman.
[protected].

HDFC Bank customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka, 560055

Website: www.hdfcbank.com

I'm Using HDFC Credit card. I got a message that an amount of 1399/- was debited from my credit card without my permission on 21st Dec 2018 for ONE ASSIST MFEE. What the hell that even is??!

Kindly cancel this plan and request you to refund the amount of Rs 1399/- . Please deactivate ONE ASSIST membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist MFEE without customer's info. If it will happens again then I will cancel my credit card.
Kindly refund in my credit card account.

Regards Kazi Aminuddin Zaman
Card *****2071
Mob 903871****

HDFC Bank Complaints & Reviews

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HDFC Bank reviews & complaints page 805

cancellation of one assist membership

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finance charges-retail for rs. 512

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I am completing about my 537 rs chargeback

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incorrectly deduction inter brn cash chg

opening a nro account

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crop insurance

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amount not received but debited in my account

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one assist membership

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cancellation of one assist membership

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deactivate one assist membership

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hdfc credit card cancellation of one assist membership

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hdfc not receiving otp on international number

money deducted 2 times for same order

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credit card closing card no.5459648806793635

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intentional delay in closure of credit card

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undisclosed charges for credit card

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credit card fees

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salary account get blocked without intimation

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for ecs amount not taken

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unauthorized deduction from credit card account by one assist

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