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HDFC Bank Complaints & Reviews

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2.9

Updated: Dec 16, 2025

Complaints 32898

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I am a classic customer with hdfc bank and have a credit card that i have from hdfc bank.

There was fraudulent transaction of rs.4000 on my credit on oct 24th night at 11 30pm (The card was almost a new one and had not used it at pos and any atm machine - so i think the fraud is originating within hdfc bank itself). I got a call minute later asking if i did this transaction and i said no. Despite that the transaction was not cancelled. Post that next day morning i called and registered a complaint. I was told that the temporary credit for this account will be given in next 5 business days.

I got a call from someone named indu who asked to register a police compliant, fill some 10 forms etc and send across to her. I sent it across and have not heard back till date. Whenever i call phone banking no proper response. They dont a mechanism for feedback and despite several requests to talk to a supervisor my calls are always disconnected. They have now generated a statement and asking me to pay the 40000rs. I dont even know if the person who called and took all details from me was a legitimate person.

Being a classic customer, i have been assigned a phone banker who is supposed to assist with all these queries but is not doing anything. The worst customer service ever across any banks!

Dec 18, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete issue, Card details, transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

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Address: Faridabad, Haryana, 121001

I had applied for the fastag from hdfc online on nov 14th. But since then i have got no response from the hdfc fastag and i am also unable to reach their customer care number:[protected], as they are always busy. Some of the other number that i found online also doesn't work.

My account has already been deducted with the fees and other charges.

It is hard to believe that such a reputed bank having such a lousy service. Their numbers don't work. And they are also not worried about the updating the status of the application...

Jaswant singh

Dec 22, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

HDFC Bank Customer Care's response Dear Customer,

The FASTag will be delivered to you within 7 to 10 working days, In case not received within the mentioned time frame, please write to us.

-Manoj
HDFC Bank Customer Assistance

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Address: Kolkata, West Bengal

Ad hoc statement charge ₹118 for date[protected] have been deducted on 16/11/2017 from my hdfc salary account without any information.

But i haven't asked for any such statements from bank either by visiting branch or through net banking.

When i reach branch regarding the same issue, they cant provide proper solution as well as customer care told same answer.

So i need clarification from bank or reverse my ₹118 to my account.
Withfrawal - 118.00 rs

Ref no.- mir[protected]
Narration - adhoc stmtchgs incl gst 071117- mir[protected]
Value date - 16 nov 2017

Dec 22, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you in 3 working days.

-Bejoy
HDFC Bank Customer Assistance

Nov 29, 2017

Updated by heena lodha Ref ID:[protected]
I did not receive a full refund. should I need to complain again and again? Can't I get full resolution at once? The refund was of 118 RS, and Bank had refunded Rs 100. So what about the rest 18 rs? Should that be left for granted to Bank because its just rs 18 and they think it will not matter to the customer? or now they will refund the rest money after a process of 15 days more ?

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Address: 110093

I applied and got a new credit card in hdfc bank. After four days rs.900 debited as (Hegic-crdt shld %26amp; fl cvr-) and after two more days rs. 100 + gst for "emi processing fee smartemi ln 3180377" in my credit card account statement.. My credit card last 4 digit no. 3261. I am not interested in this type of policy or coverage. I did not option for any of the credit shield policies or health or life insurance in first place. I don't know why hdfc being such a reputed organisation cross sell these insurance products in this unauthorized manner. So pls immediate refund the policy rs.900 & emi fees of rs. 100 + any taxes which were charged to my credit card. Please cancel all the policies and smart emis permanently as i don't want to buy any as of now.

Dec 25, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2017

HDFC Bank Customer Care's response Dear Customer,
We are fully sensitized to the comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id within 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].
-Manoj
HDFC Bank Customer Assistance

Nov 20, 2017

Updated by Rajneesh sundriyal You has not solve the problem till now.

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Address: 411057

Hi, i having payzapp account. My account wallet 5000/- amount is there. I transferred 5000/- amount to bank on my payzap transactions it is showing as transaction failed but the amount has not credited back to payzapp wallet i tried to reach your customer support many times but call is not getting connected, anyone help me out in this regard thank you very much...

+2 photos

Dec 21, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

HDFC Bank Customer Care's response Dear Customer,

We're here to help. We request you to please provide us your registered contact details & query details on the below Link: bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it.

Anay,
HDFC Customer Service Assistance.

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Address: Mumbai City, Maharashtra, 401202

Hdfc atm card redemption points

I have recently getting call by girl telling that she is from hdfc bank and telling that u have got redemption point by using debit cards, redption point is of rs 6000 so she was asking about card detail to transfer into my account, then i share detail and found that otp has send on phone of which was of some recharge about 5000 transcation so disconnet the call.

Phone no was :- [protected]

Dec 24, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id, a number from which call was received, to which number and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: Bangalore, Karnataka

Hdfc executive has approached for loan transfer from axis to hdfc. Based on enquiry approval process was initiated.
On 08 nov - loan approved for 8.5 lakhs
On 09 nov - received rs.1, 36, 294 to my axis account.
On 16 nov - received dds for value (3, 28, 530 & 3, 76, 027) against outstanding of (3, 17, 016 & 2, 17, 808).
Information changes in loan plan from enquiry vs approved loan
1. Insurance charges was not told whereas insurance charge of 7, 180 was levied.
2. Committed there will not be any foreclosure charges during closure and i can go for loan closure any time after payment of 1st emi whereas foreclosure charges are levied and i can go for closure after payment of 12 emis only.
3. Committed to design 2 emis (One for balance transfer and another for top up) whereas single emi is designed for the total sanctioned loan.

The person of contact from hdfc is mr. Anudeep reddy (Mobile no.[protected]) from bangalore branch. He is not supporting me in the smooth transaction of the loan process and even he is not ready to lift the call even if try to contact him for fixing the problem.

I am ready to provide you the evidence like mail conversations as supporting data where the hdfc team did not support me for fixing the problem which was created by them. If you can provide me the mail id i will provide the complete data for the issues faced because of hdfc.

Contact details
Name: venkateswaran. V. A
Mobile no: [protected]
Mail id: venkateswaran. [protected]@gmail.com
Address:
301/10a, venkatesh nagar,
Alasanatham road,
Hosur.
Pin-635 109.

+3 photos

Dec 19, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Nov 17, 2017

Updated by Venkateswaran.V.A HDFC executive has approached for loan transfer from Axis to HDFC. Based on enquiry approval process was initiated.
On 08 Nov - Loan approved for 8.5 lakhs
On 09 Nov - Received Rs.1, 36, 294 to my axis account.
On 16 Nov - Received DDs for value (3, 28, 530 & 3, 76, 027) against outstanding of (3, 17, 016 & 2, 17, 808).
Information changes in loan plan from enquiry Vs approved Loan
1. Insurance Charges was not told whereas Insurance charge of 7, 180 was levied.
2. Committed there will not be any foreclosure charges during closure and I can go for loan closure any time after payment of 1st EMI whereas foreclosure charges are levied and I can go for closure after payment of 12 EMIs only.
3. Committed to design 2 EMIs (One for balance transfer and another for top up) whereas single EMI is designed for the total sanctioned loan.

The person of contact from HDFC is Mr. Anudeep Reddy (Mobile No.[protected]) from Bangalore branch. He is not supporting me in the smooth transaction of the loan process and even he is not ready to lift the call even if try to contact him for fixing the problem.

I am ready to provide you the evidence like mail conversations as supporting data where the HDFC team did not support me for fixing the problem which was created by them. If you can provide me the mail ID I will provide the complete data for the issues faced because of HDFC.

Contact Details
Name: Venkateswaran.V.A
Mobile No: [protected]
Mail ID: Venkateswaran.[protected]@gmail.com
Address:
301/10A, Venkatesh Nagar,
Alasanatham Road,
Hosur.
PIN-635 109.

Verified Support

Nov 18, 2017

HDFC Bank Customer Care's response Dear Venkateswaran,

I request you to share your Loan details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: 400069

Hi,

My name is anupreeti and i had taken a personal loan from hdfc a few years ago for which i paid emi's for 2 years however as bcos i lost my job its been approx 3 years now that i was unable to pay off any emi's however i think i m settling down a little bit and would be in a position to pay off the amount if i get a reasonable settlement and paying options from hdfc.

Please guide what is the best suitable option.

Regards
Anupreeti

Jan 1, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2017

HDFC Bank Customer Care's response Dear Customer,

Please write to [protected]@hdfcbank.com with your Loan Account number and contact number.

-Manoj
HDFC Bank Customer Assistance

Nov 20, 2017

Updated by amahadik Thank You!

I have already written to HDFC. Awaiting their reply

Thanks

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Address: 560068

Hello cc,
I got personal loan of amount 11, 00, 000/- from hdfc bank and i have salaried account hdfc bank. On 06 nov 2017 my account got deducted with 6, 490/- on behalf of inter-brn cash chg incl gst 071117 without prior notification. I have given call to customer case they are not answering properly. Please let me know th reson.
Thanks,
Narsimharao

Dec 21, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

HDFC Bank Customer Care's response Dear Customer,

The charge was levied towards a transaction done in your Account on November 07, 2017. Please visit your nearest branch for clarifications. Alternatively, please confirm the PhoneBanking city that you contacted in this regard.

-Manoj
HDFC Bank Customer Assistance

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Address: 560019

I am an central government employee in gazetted ranking and i was approached by hdfc agent fora credit card. While filling the form he has told the card is life time free and no charges to be paid. On receipt of the card after a month i got statement from hdfc for initial charges to be paid. Immediately i had approached the agent and he was not available, next contacted hdfc customer service and informed about the charges and to be waived off. Again next month i got another bill with late payment fee and this is continuing from last 4 months and as on date the bill amount is 2511.00 in between i had contacted hdfc branch at chandra layout and through bank also lodged complaint in this regard. Still nothing has happened... So far i had not used the card itself. Please sort out this issue at the earliest... Card no ending with...2407

Dec 20, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2017

HDFC Bank Customer Care's response Dear Customer,

We note that you have sought clarification with regard to your credit card account. In this regard, we regret to assist you further in the absence of the card details, Having said this, we request you to provide the following details to the below e-mail id to enable us to do the needful. 1.Name as mentioned in the card account, 2.Last four digit of your credit card (xxxx xxxx xxxx 1234), 3.Contact number as updated in the card account, 4.Email address as updated in the card account. You may write to us at [protected]@hdfcbank.com and we shall assist you.

-Anay
HDFC Bank Customer Assistance

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I had applied for the fastag from hdfc online on nov 4th. But since then i have got no response from the hdfc fastag and i am also unable to reach their sales number:[protected], as they are always busy. Some of the other number that i found online also doesn't work.

My account has already been deducted with the fees and other charges.

It is hard to believe that such a reputed bank having such a lousy service. Their numbers don't work. And they are also not worried about the updating the status of the application.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 17, 2017

Verified Support

Dear Customer,

I request you to share your complete issue, application number, account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Natasha
HDFC Bank Customer Assistance

B

balaji sr

from Bengaluru, Karnataka

Dec 1, 2017

I have submitted application 2 weeks back. No response. Poor customer care. Not attending phone. I never HDFC to behave like this.

Others please donot take Fastag through HDFC any more.

A

Amitchandra Patil

from Mumbai, Maharashtra

Dec 14, 2017

Correct HDFC having such worst bank. DO not purchase from them.

K

ks prime

from Vijayawada, Andhra Pradesh

Feb 7, 2018

Hi,

I got fast tag, but havent got wallet id or userid stuff. Now i want recharge but couldn't do it, and first time user require wallet id, now i am trying to call them but its always busy. This is really bad from HDFC bank. if they dont want to operate into Fast tag, then why the hell they providing a service.

S

sarabu sushma

from Bengaluru, Karnataka

Dec 27, 2018

Trying to register as new user. In the password page, I have entered valid password as per the suggestion, but still Submit button is not working, nothing is happening after clicking the Submit button in confirm password page.

TS07GC0951
+91 [protected]
Password suggestion ( Length 8 chars, 1 numberic, 1 special [protected]@, and one capital case letter)

Thanks,
Sudheer M

no response on the application - Comment #3307891 - Image #0

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Dear sir,

I requested to block my credit card in month may 2017 caed no. [protected]
And also send letter to chennai office as per instruction given by customer car officer.
But still it was not closed and now i m getting statement of some different card which i hv not received.
Please help solving this problem because m not able to connect customer care credit card department due to unavailability of my present card no.

Thnks and regards
Ph. [protected]
Email. Gautam. [protected]@fluor.com

Dec 29, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2017

HDFC Bank Customer Care's response Dear Customer,

we would like to clarify that, your card ending 0479 was hotlisted, as per your request on March 01, 2017 and a new card ending 2379 was generated. However, physical plastic was not despatched, in the absence of your request for the same. Here, we wish to clarify that the statement carried the new credit card account number. We request you to reconsider your decision and provide us with more opportunities to serve you. In the event, you still wish to cancel the credit card, we request you to forward us a duly signed letter to the below-mentioned address for us to do the needful. HDFC Bank Cards Division No.8, Lattice Bridge Road Thiruvanmiyur Chennai – 600 04.

-Anay
HDFC Bank Customer Assistance

Nov 21, 2017

Updated by kum29112 thanks for your response, but can u please clarify about my statement, that I have to pay that money or not and if yes then why? & how can I pay without having full credit card detail?
please also mention what are the attached copy required by bank to close my card and account.
because I have lost my previous card ending with 0479
so I cannot send diagonally cut card to u, as required by bank

thanks

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Address: 560032

Website: www.hdfcbank.com

Hi,

Hdfc is doing the same with all the coustmer.
15 nov 2017 amb chrg incl gst for oct2017-mir[protected] mir[protected] 15 nov 2017 177.00
3 oct 2017 amb chrg incl gst for sep2017-mir[protected] mir[protected] 13 oct 2017 177.00

They are cheating the customer and taking the advantage. Please refund my money else we will go for account clousre.

Axis bank is far better than hdfc bank. Please say no to hdfc bank.

Regards,
Pratik kumar

Dec 22, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id, charges details, complete issue and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Natasha
HDFC Bank Customer Assistance

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Address: New Delhi, Delhi

Website: HDFC Credit card

Hello team,

Yesterday i got a call from a person who was saying that he is from hdfc credit department and he was telling me that i have a hdfc credit card whose bill is pending around 70k. The card number that he was telling me i was totally unaware of the card number. I had only one credit card which i lost and got that card blocked already in the month of may 2017 with all the bill settled. I am a loyal customer of hdfc bank from past 4yrs and still have an active account with them.
I always use my netbanking and the only credit card registered in my netbanking was the one that i had lost and got that blocked.
At the moment i am not residing in the country and the agent who called me from the numbers [protected] and [protected] humilated me without providing any details of the card when it was issued and who was the receiver and where it has been used.
He had all my new contact/work details and when i asked for the details of the card he was not able to provide. The email address and the contact number that was there on his records were not mine.
My concern is that how a card was issued under my name without my concent? Why it was not updated/linked in my still active hdfc account?
Why any bank or bank official contacted me when i was in india regarding this card?
Main concern:how that person has access to all my confidential details outside india and within india as well.
Please help me in getting this issue resolved as it is appearing to be a fraud case.

Regards,
Manpreet

Dec 20, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2017

HDFC Bank Customer Care's response Dear Manpreet,

I request you to share your Card number and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

View replies

M

Manpreet1

Nov 17, 2017

Hello Manoj,

Thanks for the response.
I am not aware of the exact card details but the agent provided me the last 4 digits of the card that I have already mailed on the above mentioned email address.Also I have shared my active HDFC account details in the email.
If anything other information is required please let me know.

Regards,
Manpreet

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Address: Bangalore, Karnataka

Website: fastag.hdfcbank.com

Hello,

1.)
More than a week back on 09-nov-17, i made a payment of rs. 600/- for 2 fastag's. The same evening, i received an sms stating a single fastag has been created with 400/- as balance and 200/- as deposit. This is not what i paid for, i paid for 2x fastag's for 2 different cars. I also uploaded the rc, aadhar and dl copies on your website during the online application and still only 1 fastag has been created?

2.)
After the above payment, i've not received even 1 email/sms regarding the status and i have absolutely no clue as to what is happening with my application. I've not received my fastag till now, what is happening with it, any update?

My application number is: hfr010444.

The tollfree number provided has never been answered till now in over a week, is it even functional?

Rgds,
Sm

Dec 22, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2017

HDFC Bank Customer Care's response Dear Customer,

We request you to contact Mr. Sanjay - [protected] or Mr Ankur - [protected] for further status of your application

-Manoj
HDFC Bank Customer Assistance

Verified Support

Nov 21, 2017

HDFC Bank Customer Care's response Dear Customer,

We request you to contact Mr. Sanjay - [protected] or Mr Ankur - [protected] for further status of your application

Sanjayraj Rajput (sanjayraj.[protected]@netscribes.com)
We are working on your concerns vide ref no:[protected] and will get back to you in 3 working days. -Anay

-Manoj
HDFC Bank Customer Assistance

Verified Support

Nov 21, 2017

HDFC Bank Customer Care's response Dear Customer,

We request you to contact Mr. Sanjay - [protected] or Mr Ankur - [protected] for further status of your application

-Manoj
HDFC Bank Customer Assistance

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Address: Nizamabad, Andhra Pradesh, 503245

I have taken a car loan of amount 2, 00, 000, with 24 months tenure. At the time of taken they said 20, 058 will be the interest, it means 9170*24 months=2, 20, 058.but they were charged additional amount of 3600, without asking me they included accidental insurance.

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HDFC Bank customer support has been notified about the posted complaint.

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Address: Ernakulam, Kerala, 682019

My credit card was permanently blocked due to delayed payments, two months ago i remit the full amount for my card, can i unblock my card now ?

card number# [protected]
Cust ID: 66918304
SB AC : [protected] (KAZHAKOOTTAM BRANCH, TRIVANDRUM)

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Address: Chittoor, Andhra Pradesh, 517325

Website: HDFC

Hi hdfc bank,
My account number is [protected],
I have been charged for not maintaining min balanace (Mir[protected] but this account is opened on oct 1st and theres money in this account from initial day and there was a 200$ cheque with hdfc bank for one month also and you created havoc during account opening by opening the account with mis spelt customer name on my decit card and cheque book also and now you charged for something thats not related to me. If you are not reversing this charges i wil definitely close my account and enough is enough with you.

I wonder how you are ranked as number one in india.. Interesting..!!!

Dec 19, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2017

HDFC Bank Customer Care's response Dear Customer,
We are working on your concerns vide ref no:[protected] and will get back to you within 3 working days.
-Manoj
HDFC Bank Customer Assistance

Verified Support

Nov 18, 2017

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your account number, date and amount of charges debited and the reference id TTU[protected]. A bank representative shall contact you as soon as we receive this information.

-Anay
HDFC Bank Customer Assistance

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Address: New Delhi, Delhi, 110058

I am Sanjeev, having my customer id number[protected]
A/c no is-[protected]

On 16 sep 2017 deduction was done from my account with out any information. If you want to deduct, kindly first inform. so kindly check why are you deducting this type of amount without any future information...
it is highly regrettable and pls refund my balance. other wise i will go through the RBI nd suggest everyone to avoid HDFC bank at any cost .I hope that receive my own balance.

16 sep 2017- amb chrg incl st & cess for Apr2017 708.00
My mail id [protected]@gmail.com

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Address: Sambalpur, Odisha, 768001

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- plus sevice tax rs 100 from my credit card number ending with 5743 without my concern on date:16/11/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number : 2073857
Name :- rajesh kumar adha
Mobile no. :- [protected]
Credit card number ending :- 5743

HDFC Bank customer support has been notified about the posted complaint.

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