HDFC Bank Complaints & Reviews

I am a hdfc bank credit card holder. The bank has auto debited rs 1899 from my credit card number ending with 4452 without my concern on date :19/11/2017. I am not interested about this service and dont want this membership any more. So cancel the membership and refund this debited amount of rs 1899/-
One assist relationship number-3112170
Name - santosh ku behera

HDFC Bank customer support has been notified about the posted complaint.

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I received an email on sept to do my kyc. As per the mail, i sent the documents to [protected]@hdfc.com on 1st oct 2017. On 3rd oct 2017, it received an email the documents are in order, however i needed to do extended kyc and send english declaration. I did this on 10th oct 2017.in spite of it, they blocked my netbanking. After several emails and phone calls, they unblocked my netbanking on 23rd nov 2017 but again re-block it on 27th nov. On the same date, they send a regular email to do my kyc. I didn’t understand the reasons to do my kyc again in one month but did it again on 2nd nov 2017. This time also did it through netbanking. Finally, they unblock my netbanking on 16th nov 2017. However, i on the same date i received another email to do my kyc. Now, i suspect they will block my netbanking again.

I would like hdfc bank why i need to do my kyc again and again. What is mental harassment? My homeloan ecs was due on 15th nov 2017 which was rejected by hdfc bank despite my account be adequately funded? Who will be responsible for late payment due to irresponsibility on the part of your bank. I have already escalate the issue on your website. However, there also i didn’t receive an adequate response but just assurance that it will be resolved in so and so working days, i don’t need a date but i need a proper justification from your part for this torture.

Dec 25, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete issue, Account No./Customer ID. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

Nov 19, 2017

Updated by altaf0705 Dear Anay,

My customer id is 37311020. I have already mentioned this issue here. I previously send many emails contact your customer care multiple time and escalate the issue to escalation-emt. (HBD=[protected]. this has cause enough mental harassment to me. if you want to this to resolve, it is high time that u call me back on my registered phone number you have on your records.

Verified Support

Nov 21, 2017

HDFC Bank Customer Care's response Dear Customer,

We are working on your concerns vide ref no:[protected] and will get back to you within 3 working days.

-Manoj
HDFC Bank Customer Assistance

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Address: 403716

Hdfc blocked all my accounts linked to my customer id since 16th nov evening, including my salary account. My so called customer relationship person yashvita alve phone number - [protected] did not bother to call stating that the account will be blocked nor responds to phone calls post it. Luckily i had debit card of another bank and could use it since i was travelling.

The account was blocked in-spite of linking my aadhar card, submitting address, identify proof on the net banking.

Hdfc banking quality clearly is deplorable and i don't think i will ever bank with hdfc again

Dec 20, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: Siwan, Bihar, 841231

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 0454 without my concern on date:27/10/2017. I am not interested about this service and didnt opted for it and don't want this membership any more. So request to cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number : 2991734
Name :- hemant dwivedi
Mobile no. :- [protected]

HDFC Bank customer support has been notified about the posted complaint.

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Address: Gurgaon, Haryana

Website: www.hdfc.com

I have a salary account and while generating the credit card, bank guaranteed me that credit card will be free for lifetime and in the 1st month i got a call from hdfc phone banker that please do the 1st transaction from credit card so that your credit card will become free, no yearly charges will be there. I did the same too, but now i got a 590rs. Due in my credit card as a yearly credit card charges. This is very bad that you gave bad promises, this doesnt expect from hdfc bank, if this is so then deregister my credit card.
My contact number is [protected].

Dec 22, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

HDFC Bank Customer Care's response Dear Piyush,

We are fully sensitized to the comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Manoj
HDFC Bank Customer Assistance

Jul 20, 2018

Updated by Piyush_Malhotra Again they charged 90rs. for no reason. I am getting irritated from hdfc bank.

Aug 04, 2018

Updated by Piyush_Malhotra Its rediculous that they charged 590rs again as a service charges though my account is 0rs service cost.

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I received an sms notification on sep 20 stating, "dear customer, mandate reference no. _to birla sunlife insurance company pvt ltd with value rs. 87000 and frequency adho is received today (20/9/2017) for processing.in case of any issue, please get in touch with your branch.

I do not remember giving any such mandate. Checked with my agent of birla sunlife, who checked and confirmed, no such mandate gone from their side.

Help me to resolve, so as to save this amount.

HDFC Bank customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi

I am atul kumar misra, employed with high commission of india, singapore. I have a nri account numbered [protected], in hdfc bank at community centre, janakpuri b block, new delhi. Due to non submission of re-kyc form my account was blocked. I updated the re-kyc form online plus sent the self attested scanned copy of the requisite documents through mail at [protected]@hdfcbank.com, but the bank neither updating the status of my account nor asking for any other documents and the account is still blocked.
I am facing a lot of problem in sending the money to my parents. It is requested to please look into the matter and resolve the same.

Dec 25, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2017

HDFC Bank Customer Care's response Dear Customer,

We are unable to trace the e-mail to the mentioned ID. We request you to forward the earlier e-mail to [protected]@hdfcbank.com and confirm the ate of sending the earlier e-mail. Our officials will assist you accordingly.

-Manoj
HDFC Bank Customer Assistance

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Address: 147001

Website: HDFC Bank

My account charged with big amount of rs 1239 (Amb chrg incl gst for oct2017-mir[protected] mir[protected] -amount rs 708.00 and amb chrg incl gst for sep2017-mir[protected] mir[protected] rs 531.00)
I dont understand where this gst is coming from.

1239 amount deducted without any reason. Revert this amount asap. Else i shall close this account

Dec 20, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2017

HDFC Bank Customer Care's response Dear Swati,

I request you to share your account and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: Vadodara, Gujarat, 390020

Website: Www.payzapp.biz.hdfcbank.com

To,
The payzapp support team

I have rs 500 in my payzapp visa card through which i have been trying to do a mobile recharge since the past two days but all attempts have failed with the message "authentication failed". Same is the problem even if i try to transfer money to "paytm" and "free charge". I have tried nearly 40 times and yet getting the same reply authentication failed.
Called your customer care to inquire about it and as per them i reinstalled payzapp but still all efforts are in vain.
Kindly resolve the matter or else refund my money back in my hdfc credit card.

Attaching screen shots for your reference

Chintan parekh
+[protected]

Jan 1, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

HDFC Bank Customer Care's response Dear Customer,

We're here to help. We request you to please provide us your registered contact details & issue details on the below Link: bit.ly/2aJ9wGW with the ref ID PZ[protected] in in the comment box for us to track it.

Anay,
HDFC Customer Service Assistance.

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Address: New Delhi, Delhi, 122002

Never expect from you guys hdfc i always take hdfc as a good bank but now think i was wrong. I’m not understanding what is this amb chrg incl gst for oct2017-mir[protected]. If you people want to do such things let me inform once. I don’t know from how long you guys are detecting my money. I’m not gonna use this account anymore andservices from hdfc bank ltd.

Dec 22, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2017

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that as per the terms and conditions applicable for salary account holders, if salary is not credited into the account for 3 consecutive months, the account will be converted from a zero balance salary account to a regular savings account. The special facilities offered on the Salary Account is pursuant to the arrangement between the employer / company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank and subject to regular salary credit. We had observed that there were no salary credits in your account and under these circumstances the special benefits offered under the Corporate Salary Program were withdrawn. Hence, the requisite Average Monthly Balance of Rs. 10000.00 will need to be maintained in your account. In the absence of the same the applicable AMB non-maintenance charges will be levied in your account. In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank. The AMB charges debited in your account pertain to charges towards non-maintenance of Average Monthly Balance of Rs. 10000.00 in your account. Please visit the URL below to know the fees and charges applicable to your account: http://www.hdfcbank.com/personal/fees_charges/fees_charges

-Manoj
HDFC Bank Customer Assistance

Verified Support

Nov 21, 2017

HDFC Bank Customer Care's response Dear Customer,

The special facilities offered on the Salary Account is pursuant to the arrangement between the employer / company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank and subject to regular salary credit. In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank. Please visit: http://www.hdfcbank.com/common/hdfcbank_tnc.htm (For Terms & Conditions) http://www.hdfcbank.com/personal/product/productdetails/regular-savings-account/gts8mio3 (On charges applicable for the Regular Savings Account) In case of change in employment, you can continue with the same account provided the new employer has an arrangement with the bank for the corporate salary account programme. In case an arrangement exists, we request you to visit the nearest branch along with a letter or an e-mail received from the official Corporate email ID. The letter / e-mail should have your complete name and account number and state that you have joined the corporate. Our branch official will assist you suitably.

-Manoj
HDFC Bank Customer Assistance

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Address: New Delhi, Delhi, 110063

I have current account with hdfc bank paschim vihar branch delhi with customer id 52999646. I got message at 8 pm on 16 nov 2017 that ur account has been blocked as u have not submitted re-kyc. I had not received any reminder earlier. I immediately submitted all documents to branch manager at hdfc0000327 branch on 17 morning itself and they assured that account will be unblocked by evening. But till now account is showing blocked. It’s my current account and i had lot of transactions lined up and the sudden blocking is affecting my business. Also my emi are getting bounced which is affecting my credit score.

This is utmost high handed behaviour by hdfc bank to its loyal customers. I have pledged never to advice anyone to open account with hdfc again

Banks are lifeline for any business and account should have been unblocked immediately on submission of docs to branch

Ca rohit gupta
[protected]

Aug 28, 2018

Complaint marked as Resolved

resolved

HDFC Bank customer support has been notified about the posted complaint.

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Address: Hyderabad, Andhra Pradesh

Website: Gmail

Hdfc credit card — cancellation of one assist membership

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 4916 without my concern on date:30/10/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number : 3005056
Name :- korlapu santosh
Mobile no. :- [protected]
Credit card number ending :- 4916

HDFC Bank customer support has been notified about the posted complaint.

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Dear sir i have an salary account in hdfc bank last year in 2016. But now it is automatically converted into saving account because of non transfer of salary and now my account is a savings account and i want to continue that hdfc savings account. But due to non maintained of sufficient balance it is showing as negative balance is - 1030. What can i do to maintain the savings account?

Dec 24, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2017

HDFC Bank Customer Care's response Dear Customer,

In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank. Please visit: http://www.hdfcbank.com/common/hdfcbank_tnc.htm (For Terms & Conditions) http://www.hdfcbank.com/personal/product/productdetails/regular-savings-account/gts8mio3 (On charges applicable for the Regular Savings Account) We request you to maintain the required Average Monthly balance in your Savings Account, to avoid such charges in future. You may also visit your nearest branch and our officials will assist you. In case of change in employment, you can continue with the same account provided the new employer has an arrangement with the bank for the corporate salary account programme. In case an arrangement exists, we request you to visit the nearest branch along with a letter or an e-mail received from the official Corporate email ID. The letter/e-mail should have your complete name and account number and state that you have joined the corporate. Our branch official will assist you suitably.

-Manoj
HDFC Bank Customer Assistance

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Address: New Delhi, Delhi, 110046

I had made 2 transactions at Indusland bank atm at sagarpur near gandhi market for Rs 1800/- and Rs 1500/- respectively but each time 'Last transaction Cancelled' message appears with no money dispensed but the amount had been debited from my account.

Please credit the debited amount in my account.

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Address: Thane, Maharashtra, 400606

My salary account was been open by my previous company and after a month only my 1st month salary was credited through cheque and then i lefted that organization i was been job less for next 3 months so didn't able to maintain and the charges kept on increasing as it was informed that it's been 0 bal account by sales person while applying. Now after a year hdfc has given a credit card and when i logged in mobile application i was shocked by looking charges. I tried to call contact center at first call a girl said that we can reverse the charges you pls call afterwards as now some technical issue is there afterwards again i called by 10 so the other executive said u have to visit branch and forwarded the branch details now after visiting branch last month came to knw that this can't be reverse.

I just wanted to request you to waive of my charges as i was in misconception that my company had opened my salary account so they will forward my account closure pocedure.

Account no.[protected]
Branch code.2503
Name. Dhirendra poddar
Customer id.69432450

I hope you will understand my condition and try to waive all my charges and reverse help me in account closure.

Dec 24, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2017

HDFC Bank Customer Care's response Dear Customer,

We have taken up the matter with concerned team and will respond to you on your registered email id in 5 working days. The reference number for your query is[protected]

-Manoj
HDFC Bank Customer Assistance

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Address: 560091

Hi, i am the existing customer for hdfc bank as a part of personal loan. From last 13 months i am paying emi on time, but this month due to some financial problem i was not able to repay on time and i requested executive also for some time extent but they were harrassed like anything tarchered alot and i am getting frustrated and they are keep on calling from different numbers even though i have intimated them i will pay on monday.
I took personal loan from standard chartered bank 2 years back they also charged penalty for late repayment but they didn't called even single time for repayment, but hdfc people offered me for balance transferred and i accepted and moved from scb to hdfc.
But hdfc executives harassed me like anything for delaying of emi repayment.
This is worstest experience in my life and they dint even know what is customer relationship.
Totally this is worst experience with hdfc so i am planning to close hdfc loan account and taking again back from scb.

Executive called from old airport road bangalore his name is mithun and one more lady employee.

Loan number — 42097702.

Dec 28, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2017

HDFC Bank Customer Care's response Dear Sathish,

We have take up the matter with concerned team and will respond to you on your registered email id in 5 working days. The reference number for your concern is[protected].

-Manoj
HDFC Bank Customer Assistance

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I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 8634 without my concern on date:18/11/2017. Neither oneassist took my concen before activation. Frustrating is, my card is still in transit and i got sms about debiting. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number : 3108419
Name :- sunil kumar yadav

HDFC Bank customer support has been notified about the posted complaint.

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Address: Jaipur, Rajasthan

I want to bring to ur notice the wrong attitude and unprofessional way of talking on call made from jaipur office. I got a cal from employee name poonam. She was calliing from[protected] and was threatening me to deposit my instalment and using unfair words. I disconnected the call but she called back from[protected] and stated using unprofessional language which is not acceptable from such reputed banks.
She was continuously threatening me and her way of talking was totally intolerable.
Pls take a necessary action

Dec 24, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2017

HDFC Bank Customer Care's response Dear Customer,

Please mail us at [protected]@hdfcbank.com from your registered email id along with below details for further investigation: 1. Date and time of call received 2. Your number on which calls were received 3. Your loan account number for which collection calls was received 4. Any other relevant details.

-Anay
HDFC Bank Customer Assistance

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Address: New Delhi, Delhi

Hi,

I am dheeraj singh negi... This has to bring to the notice that i have been credit card holder of hdfc bank
My account number [protected]
My contact number [protected]

Somehow, i was unable to pay my last two month credit card bill for the month of sep and oct and these dacoit has put on hold 35000 from my saving account

Initially these dacoit had put on hold the amount for 15000 against my cc bill...
And further when i deposited 20000 more dey too put on hold without my permission

Kindly unhold my account immediately... As i am going through my tough time
Otherwise i will post this to every forum and i will tweet as well and will commit suicide

Regard's
Dheeraj
[protected]

Dec 25, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2017

HDFC Bank Customer Care's response Dear Customer,

We are looking into your query and will revert back in 3 business days. In the event if you wish have any further details / assistance, please feel free to write to us at [protected]@hdfcbank.com The reference number for this interaction is [protected].

-Manoj
HDFC Bank Customer Assistance

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Address: 600077

I have used my debit card in more super market for 541.98, they swiped the card it says, charge reversed, but i got charged for that and they used the card again so i got charged twice. The first charge says aditya birla and second charge says more super market both for same charge, i raised dispute to the bank reference number 1440362, i even met with the bank manager regarding this issue, they are answering in a irresponsible way, they cannot do anything about it, can i file a case regarding this issue, how can i get my money back.

Nov 23, 2017

Complaint marked as Resolved

they have send an email, I have raised a dispute with reference before, they used it to reverse the charge

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

HDFC Bank Customer Care's response Dear Customer,

We are working on your concerns vide ref no:[protected] and will get back to you within 3 working days.

-Manoj
HDFC Bank Customer Assistance

HDFC Bank Complaints & Reviews

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HDFC Bank reviews & complaints page 1084

cancellation of one assist membership

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blocking accounts despite submitting kyc and no proper response

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hdfc blocked account for re-kyc, in spite of rbi telling hdfc bank not to make up its own kyc verification rules

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cancellation of one assist membership

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credit card fees

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mandate notification details

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activation of account

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hdfc account

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money deducted from credit card and add in new visa card buy visa card not working

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amb chrg incl gst for oct 2017-mir1731323850986

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account blocked despite re-kyc submitted

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cancellation of my membership

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negative balance

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amount debited from account with no money dispensed from atm

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non maintenance charges more than 7500 rs

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harassment on loan repayment

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cancellation of one assist membership

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the rude way of telecommunication

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hold on my saving account

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card charged twice, not yet received

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