HDFC Bank Complaints & Reviews

[resolved] akosha.com — no cost emi - purchase one plus 5 via amazon

1 review
Pr priancagupta on nov 6, 2017

This is wrt my purchase through amazon via hdfc credit card with no cost emi option.
Amazon.in order #[protected]

I have already discuss with amazon and hdfc customer executive regarding the below mentioned issue.

I purchased one plus 5 @ rs. 32, 999 and paid rs. 100 more for delivery charges for 12 months installment.

I am being overcharged and the breakups are given below:
1st installment = rs.2399.86 x 12 =
Rs. 28798.32
Interest = rs. 358.39 x 12 = rs. 4300.68
Igst =rs. 64.51 x 12 = rs. 774.12
Total = rs. 33873.12

Difference = rs. 33873.12 - rs. 33099
= rs. 774.12

I have been overcharged by rs. 774.12

Hdfc customer executive asked me to get the mail from amazon regarding the payment of rs. 33099 and the mail for the same is being attached in the trailing mail fyip.

Mailfrom hdfc:
— forwarded message —
From: hdfc bank credit cards support
Date: fri, nov 3, 2017 at 3:02 pm
Subject: re:'hbl=[protected]' payment issue against card no. Xxx
To: priyanka gupta

Dear mr. Gupta,

Thank you for writing to us.

This refers to the merchant emi availed for your purchase through amazon.
We wish to clarify that the total interest amount billed towards the loan account will be offered as an upfront discount at the time of effecting payment towards your purchase, thereby enjoying the benefit of "no cost emi".

Therefore, your monthly statement although contains the principle loan amount plus the associated interest, the total associated interest for the full tenure has already been given as a discount at the time of your purchase.

In view of the above, kindly pay the equated monthly installments as featured in your statements, before the due date to avoid any future associated charges.

All the details are displayed at the time of transaction. We request you to check with merchant for further details.

Kindly note the query reference number for this e-mail: [protected]

In line with our focus and commitment to customer service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to us through our website - www.hdfcbank.com/escalation

We are committed to continuously enhance our customer experience by providing more value for our products and services. Towards enriching our customer experience, we provide best in class digital solutions through netbanking / mobile banking and payzapp.

Payzapp puts the power of banking directly in your hands. Shop online, experience hdfc bank smartbuy, send money to any one in your phone book, bill payments, mobile / dth and data card recharge in just one click. Hdfc bank payzapp is currently available for download from google play store, only for hdfc bank customer.

Netbanking / mobile banking offers varied services round - the - clock, just a touch away. You can access the following link http://www.hdfcbank.com/personal/ways-to-bank/bank-online/credit-cards-netbankin...⇄ to know what are the facilities/information is available through netbanking.
Also, give a missed call from your registered mobile number to[protected] and get your credit cards total outstanding amount, available balance and reward point balance."

For any other credit card query/clarification, do visit our hdfc bank webpage at the link www.hdfcbank.com/query for online assistance. We assure you of our best service at all times.

Assuring you of our best service at all times.

Regards,

Narayanan. S
Customer service officer
Hdfc bank ltd.

After sending the mail from amazon, pls see hdfc's reply:
Dear mr. Gupta,

Thank you for writing to us.

This refers to the merchant emi availed for your purchase through amazon.
We wish to clarify that the total interest amount billed towards the loan account will be offered as an upfront discount at the time of effecting payment towards your purchase, thereby enjoying the benefit of"no cost emi".

Therefore, your monthly statement although contains the principle loan amount plus the associated interest, the total associated interest for the full tenure has already been given as a discount at the time of your purchase.

In view of the above, kindly pay the equated monthly installments as featured in your statements, before the due date to avoid any future associated charges.

All the details are displayed at the time of transaction. We request you to check with merchant for further details.

Kindly note the query reference number for this e-mail: [protected]

Pls help why should i pay extra rs.774/- on no cost emi part, hdfc is not looking after the matter.

Again the statement has come and problem is not being solved.

Pls help!

Thanks
Priyanka

I had applied for the fastag from hdfc online on nov 9th.

I am also unable to reach their sales number:[protected], as they are always busy.

I have received the customer id and wallet number but not received the rfid tag.

Their customer care number[protected] as well as emergency call number[protected] both are not working.

My account has already been deducted with the fees and other charges.

It is hard to believe that such a reputed bank having such a lousy service. Their numbers don't work. And they are also not worried about customer care at all and doesnt provide means to communicate.

I applied for hdfc credit card as your executive called my every time saying that "sir you are eligible for credit card just give us your detail"

Every time i gives my adhar number, pan card, and bank statement but nothing happens.

If someone does not achieve your eligibility area then why you people call the number of time. And then reject the application without any reason.

You are such as bing bank but this is not good.

I received sms from bt-hdfcbk about linking my accounts to aadhar or else the operations will be closed.
So, i visited hdfc branch today. I was surprised that they had no updated information on linking aadhar and told the persons present that ignore such messages!!!
I am senior citizen and cannot visit bank at their whims and fancies.
One bank officer told to link pan also with accounts & tdrs.
It seems that there is no system in banking circle on this matter.
There is no standard procedure for above hence panic arises.
The matters are being taken lightly at customer's risk.
Please take positive steps to clarify the scene.
Thanks.

I am
Holding hdfc credit card. Due to financial difficulties i have decided to settle my card. I'm ready to pay the final settlement amount.in spite of my continuous emails to hdfc bank for providing amount of the of the settlement, hdfc denied to settle card and continue charging hefty interest charges. Also the hdfc collection team has been harassing me and my family for monthly minimum payments. Kindly do the needful and please help me to close the card.

Hi i'm abdul majeed iqbal, i hold credit card from hdfc since 2012 because if some issues i didn't clear the amount and recently i cleared all my dues only 1760 re i have to do the payment, the agent a. Manasa employee id 72449, calling me regularly and telling me the amount is 17920 rs. And she is too rude.. And when i told to connect to the manager she denied and told me to write to whom so ever you want it does nt matter for her, when i asked her complete name she is nt disclosing it and hang up the call

I checked my bank statement which shows on 15th nov 2017 asd charges were deducted form my account twice. 708 rs inr were deducted twice from my account without any intimation. I request this issue to be cleared form bank side and refund 1416 rs inr asap. This is unacceptable, bank should inform about any deductions. This issue is happening with many people. I need this issue to be resolved as soon as possible, or else i have to take strict actions with the bank

I am trying to add one beneficiary but not getting the otp in order to complete the process. It is showing that otp has been sent on your mobile number but i am not receiving any sms for same.. I will have to add this beneficiary for some urgent requirement. Please help yo resolve this issue as soon as possible as this is really urgent.

Thanks,
Riya
Ph [protected]

I have credit card of hdfc bank. Today i have received statement for previous month. I am unable to understand the statement. I have not spent but amount is reflecting in my account. There is descent in spending and amount raised in the bill. I have not spent 13250.17 but it is debited from my account. Opening balance showing 413 which i had already paid. 9376 amount is also not understood why it is reflecting in my account.

Subject: gst late fee - refund – filed return correction

It is now one hundred days from the date of implementation of gst where as all the business communities who are the only source for the national income are left high and dry

Gstr 3b return was implemented from 18th august 17 as the required software of gstr1/2/3 is not ready and still in inactive where as gstr 3b was now replaced to be filed

If a dealer files gstr3b wrongly there is no provision for correction only forced to credit money in different tax head which till now not refunded as the software is not yet ready?

While starting it was informed that there will be no penalty and interest for the period july17 and august17 as the return filing is delayed they introduced late fee of rs200/- per day for those who filed august17 return with late fee they were asked to pay for sept17 late filing with a formula for getting more revenue i. E.

Late fee for the month includes previous month’s late fee charged due to delay in filing of return. The calculation is [date of filing – (Date of submission or due date of filing, whichever is later)] * 100/day * per act (Cgst/sgst).
Whereas the recently concluded gst council ten days ago issued a circular that late fee will be reduced from rs 200/per day to rs 20/day as well as the today’s economic times advertisement that amendment of gstr3b and gstr3b will be activated and the amount wrongly credited will be refunded

When contacted the known people at gst majestic and gst queens road bangalore and [protected]@gst.gov.in it was told there is no refund of wrongly credited amount in gstr3b is available and also late fee will not be credited. Better to contact those who gave wrong information

Hope you can understand

Regards
Raja shekara v s
No 13, first main road, (Opp. To public library)
Byataryanapura, mysore road,
Bangalore 560026
Cell no [protected]
E-mail [protected]@gmail.com

I tried contacting the customer service executive through phone banking. Everybtime they will make me wait at least 10-15mins then the call gets connected. After waiting all this time the call gets muted at stays like that forever untill or unless i disconnect the call. Its a complete waste of time and the balance will not get ipdated online ontime, it shows wrong credit card due amount even after paying the due. It wont get updated.
Worst...

I was holding hdfc credit card number [protected]. Due to financial difficulties i decided to settle my card. The final settlement amount was fixed for rs. 30000 (Thirty thousand rupees). The letter was issued to me on 15-may-2017. Ref no - s 1904616. Inspite of my full payment of the of the settlement amount, i have not received my noc. Neither my account is updated in cibil as settled. It still shows as overdue/ active status. Kindly...

Dear sir/madam

I am j. Christopher, no, 11/4, balaji nagar, minjur, chennai.

I had taken two wheeler loan in hdfc bank, chennai branch

Two wheeler loan agreement no: 658273, i have completely paid all my emi

Recently i have applied personal loan in another private bank, under verification by the bank people, i came to know that my cibil is still under pending in your bank eventhough i dont get noc or closure letter

I am in very urgent position so i request you to give me the status of cibil or clear cibil as soon as possible.

Thank you

Dear sir/madam

I have a hdfc credit card ([protected]) and i am a regular user of that. Recently i have purchased a product from a online marketing site by hoping to pay the amount in installments, and called to customer care to convert the amount into installments and they just told me to wait till next bill cycle but after the bill cycle they denied by telling that your credit card did not have offers. Every time they said to wait for offer availability. I had a talk with customer care 4 to 5 times for emi option but no positive reply.

I have kindly request you to please provide the emi facility in my credit card.

Regards
Pankaj kr. Harit
Phone: [protected]
Email: [protected]@gmail.com

I was holding hdfc credit card ending with #4375.
I had closed card in july 2017. (Also sent
Broken card to chennai credit office division)
Last month i got new credit card bill for transaction held on 29 april 2017.
I haven't made such transaction on given date.
Tried communicate with customer care/ grievance cell.
But no proper response for their side.

Compliant number : [protected]

I am a classic customer with hdfc bank and have a credit card that i have from hdfc bank.

There was fraudulent transaction of rs.4000 on my credit on oct 24th night at 11 30pm (The card was almost a new one and had not used it at pos and any atm machine - so i think the fraud is originating within hdfc bank itself). I got a call minute later asking if i did this transaction and i said no. Despite that the transaction was not cancelled. Post that next day morning i called and registered a complaint. I was told that the temporary credit for this account will be given in next 5 business days.

I got a call from someone named indu who asked to register a police compliant, fill some 10 forms etc and send across to her. I sent it across and have not heard back till date. Whenever i call phone banking no proper response. They dont a mechanism for feedback and despite several requests to talk to a supervisor my calls are always disconnected. They have now generated a statement and asking me to pay the 40000rs. I dont even know if the person who called and took all details from me was a legitimate person.

Being a classic customer, i have been assigned a phone banker who is supposed to assist with all these queries but is not doing anything. The worst customer service ever across any banks!

I had applied for the fastag from hdfc online on nov 14th. But since then i have got no response from the hdfc fastag and i am also unable to reach their customer care number:[protected], as they are always busy. Some of the other number that i found online also doesn't work.

My account has already been deducted with the fees and other charges.

It is hard to believe that such a reputed bank having such a lousy service. Their numbers don't work. And they are also not worried about the updating the status of the application...

Jaswant singh

Ad hoc statement charge ₹118 for date[protected] have been deducted on 16/11/2017 from my hdfc salary account without any information.

But i haven't asked for any such statements from bank either by visiting branch or through net banking.

When i reach branch regarding the same issue, they cant provide proper solution as well as customer care told same answer.

So i need clarification from bank or reverse my ₹118 to my account.
Withfrawal - 118.00 rs

Ref no.- mir[protected]
Narration - adhoc stmtchgs incl gst 071117- mir[protected]
Value date - 16 nov 2017

I applied and got a new credit card in hdfc bank. After four days rs.900 debited as (Hegic-crdt shld %26amp; fl cvr-) and after two more days rs. 100 + gst for "emi processing fee smartemi ln 3180377" in my credit card account statement.. My credit card last 4 digit no. 3261. I am not interested in this type of policy or coverage. I did not option for any of the credit shield policies or health or life insurance in first place. I don't know why hdfc being such a reputed organisation cross sell these insurance products in this unauthorized manner. So pls immediate refund the policy rs.900 & emi fees of rs. 100 + any taxes which were charged to my credit card. Please cancel all the policies and smart emis permanently as i don't want to buy any as of now.

Hi, i having payzapp account. My account wallet 5000/- amount is there. I transferred 5000/- amount to bank on my payzap transactions it is showing as transaction failed but the amount has not credited back to payzapp wallet i tried to reach your customer support many times but call is not getting connected, anyone help me out in this regard thank you very much...