HDFC Bank — Complaint against an HDFC ERGO policy issued forcefully with my credit card | |||
I took a credit card in June 2015 from HDFC bank. Upon receiving the card they said that with the card comes an insurance policy from HDFC ERGO.I denied taking it but was insisted to take it up. They made me say that 'I want this policy to be started' over phone calls made from Delhi and other regions. The first Agent identified herself as Pratima Barua from HDFC bank from kolkata 700001(as she said) with phone number [protected] . She said that the policy is for 2 years but we will deactivate it after 6 months for you i.e. I have to pay for 6 months and I will get the amount of 6 months, back on the 7th month.I have already paid it for 6 months . Now when I called on that number ([protected]), it doesn't get connected. I am really worried as I have no one to contact to . Moreover, similar complaints have been posted in the web. Who will I have to reach in case the 7h EMI is deducted? Why does an Organization like HDFC have to fool customers and sell their products forcefully . Was this information helpful? | |||
 5 Comments | |||
Comments
Dear Ms Priyanka
We need more details like your insurance policy number or your contact details to resolve your query/complaint.
For any queries please feel free to call our Toll-Free:
[protected]from any Landline & Mobile)
[protected]from MTNL or BSNL Phone )
Regards,
HDFC ERGO General Insurance
We need more details like your insurance policy number or your contact details to resolve your query/complaint.
For any queries please feel free to call our Toll-Free:
[protected]from any Landline & Mobile)
[protected]from MTNL or BSNL Phone )
Regards,
HDFC ERGO General Insurance
Hi,
I called up HDFC customer care and ERGO customer care as well. They all asked me to cancel the policy but none of them could answer regarding the refund. While initiating the policy they said that if I don't claim for six months, they'll refund the amount that I've paid and cancel the policy. But now they say that they'll only cancel it without refunding a single penny.
Regards,
Priyanka
I called up HDFC customer care and ERGO customer care as well. They all asked me to cancel the policy but none of them could answer regarding the refund. While initiating the policy they said that if I don't claim for six months, they'll refund the amount that I've paid and cancel the policy. But now they say that they'll only cancel it without refunding a single penny.
Regards,
Priyanka
Dear Ms. Priyanka,
We certainly regret the inconvenience caused to you. We request you to kindly share your contact details or policy number so that we may be able to resolve your query at the earliest.
Regards,
HDFC ERGO General Insurance.
We certainly regret the inconvenience caused to you. We request you to kindly share your contact details or policy number so that we may be able to resolve your query at the earliest.
Regards,
HDFC ERGO General Insurance.
Dear Ms. Priyanka,
We are unable to contact you due to inadequate details. Since we have not received any communication about the required details to resolve your query, we consider it to be resolved.
For any further queries please feel free to call our Toll-Free:
[protected]from any Landline & Mobile)
[protected]from MTNL or BSNL Phone )
We are unable to contact you due to inadequate details. Since we have not received any communication about the required details to resolve your query, we consider it to be resolved.
For any further queries please feel free to call our Toll-Free:
[protected]from any Landline & Mobile)
[protected]from MTNL or BSNL Phone )
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I would request you to email us at [protected]@hdfcbank.com along with your card details, contact details and above mentioned concern. Kindly mention Ref ID- TTU[protected] in the subject line. Will revert to you on priority.
-Anay
HDFC Bank assistance.