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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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K
Khushal Suryawanshi
from Mumbai, Maharashtra
Nov 16, 2015
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Address: Nashik, Maharashtra, 422009

SIr I applied for car loan through Netbanking, (ZIP drive car loan)
I Filled the required details while applying the loan, i.e Car details, Car dealer address from whom i want to purchase car.
After submitting the online form immediately i received the message from HDFC that My car loan of Rs 657000/- has been disbursed to JITENDRA MOTORS PVT LTD, Nashik, & E-Delivery voucher No. is [protected].,

now the required car is not available with the dealer & so i want to change my Car (Make & model) i.e i want to purchase from other dealer.
so request you to please cancel my car loan.

My loan number is 3683750..

Khushal Suryawanshi
[protected].
Hi,

I wanted to know how was your query solved. Because even I am too facing the same situation.
Hi,

I wanted to know how was your query solved. Because even I am too facing the same situation.
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    Z
    ZAINE PRICE
    from Kolkata, West Bengal
    Nov 16, 2015
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    Address: Kolkata, West Bengal, 700060

    I get a call from hdfc every month end if they do not get me they call my family members and harass them to pay it. I am jobless but some how i pay the minimum amt due . However the amt that needs to be cleared is the same for over a year. I would like to know where is all my money going???
    Nov 16, 2015
    Updated by ZAINE PRICE
    Moreover they are very very rude and dont give a chance for the customer to explain the problem he is going through and why the amt cannot be paid at times. to be very honest i do not have a job and cannot pay for some time till i have a job. then only can i start paying again. My credit card - is blocked a long time back . They call and threaten.. please look into this as it is against the rule to harass people like this..
    thanks
    zaine
    Dear Zaine,

    Apologies for the inconvenience caused. I'll require a couple of details from your end to check this. Request you to write to [protected]@hdfcbank.com along with your contact details, caller details, number on which the call was received and issue details. Please mention Ref ID:TTU[protected] in the subject line for me to track your mail and assist you better. -

    -Anay
    HDFC Bank Customer Assistance
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      P
      pansy pradhan
      from Mumbai, Maharashtra
      Nov 16, 2015
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      Address: East Singhbhum, Jharkhand, 831001

      My mobile was not recharge with massage of transaction error during recharging.Still amount of Rs 200 was deducted on 12th Nov2015 with cheque ref no:[protected].My saving account no is [protected].According to paytm customer care it is pending with HDFC BANK. It was deducted with narration [protected]-paytm mobile solution.
      Dear Customer,

      The transaction has been successfully processed at the Bank's end.

      We request you to allow 5 working days for the merchant to get back to you with the final status of the transaction.

      In the event you do not receive any confirmation within 5 working days, you may write back to us and the same shall be taken up with the merchant.

      -Anay
      HDFC Bank Customer Assistance
      After 5 days no action has been taken by the bank end.
      Regards
      Pansy Pradhan.
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        T
        tannaandy
        Nov 15, 2015
        Resolved
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        Resolved

        Address: Mumbai City, Maharashtra, 400066

        Have submitted all documents required by HDFC Bank, Home Loan personal on 29th of Oct. The processing time they said for the same was 7-10 Working Days. Primary Applicant: M/s. Sarabjeet Nagi Co- Applicant: Mr. Anand Tanna Relation: Spouse Initially they asked for Cheque of Rs. 5000 as processing fees which was given. Then on 4th of Nov'15 i as asked for cheque of Rs. 11, 400 which also i gave it to them. Cheque was given of the same date (4th Nov'15) Still neither the cheque has been cleared nor any one has responded on what is the status on the logon as well as the sanction of the loan. I have to pay to the builder in next couple of days and there is no response. Mr. Sachin Jadhav & Mr. Sadique Arab from Kharghar branch, Navi Mumbai, of HDFC Bank are neither answering the calls nor they are replying my mails. They are the FPR for the same. On 14th Nov'15, Mr. Sachin answered my call in the noon time and informed that the processing has stuck due to some other issue (this was told me when i called, but not one informed me before that). He also said some lady will call me/my wife for the clarification. Till date no one has called and nothing has moved. He was suppose to revert by evening 7PM. Then onwards calls are not answered. Request to plz help resolving the same and generating proper information on the same.
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 24, 2015
        HDFC Bank Customer Care's response
        Dear tannaandy,

        Thank you for writing to us with your feedback. It remains our priority to redress your concerns. We would request you to post the details of your concern at http://bit.ly/1GG54RP to help us address the same effectively.

        Regards,
        Team HDFC Home Loans
        Dear Customer,

        We would like to share with you that HDFC Bank, under an arrangement, sources home loans for HDFC Ltd. The loans are then sanctioned and disbursed by HDFC Ltd. You are henceforth requested to be in touch with Aditya Rao ([protected]@hdfc.com) for resolution of your query/complaint.

        -Anay
        HDFC Bank Customer Assistance
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          J
          J ahmed
          from Kolkata, West Bengal
          Nov 15, 2015
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          Address: 401107

          My account hdfc bank this bank cheat me any time any reason charges for my account and deduct my balance my account num is [protected] and my name is saba khan AMB CHRG INCL ST & CESS FOR AUG2015 chrges 171.00 AMB CHRG INCL ST & CESS FOR JUL2015 charges 684.00 IPIN REGEN CHRGS FOR[protected] chrges 40.14 IPIN REGEN CHRGS FOR[protected] charges 73.86 AMB CHRG INCL ST & CESS FOR JUN2015 charges 684.00 AMB CHRG INCL ST & CESS FOR MAY2015 charges 674.16 email id [protected]@gmail.com register email [protected]@gmail.com plz give the salutation and refunds my money and my contact num [protected]
          Dear Customer,

          You can write to us at [protected]@hdfcbank.com along with your account details, charges details, contact details and your query. Kindly mention Ref ID- TTU[protected] in the subject line. Will revert to you on priority.

          -Anay
          HDFC Bank Customer Assistance
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            S
            sachinkasture
            from Mumbai, Maharashtra
            Nov 15, 2015
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            Address: Mumbai City, Maharashtra

            Hi This is Sachin Kasture i am the customer of HDFC Bank Since Jan 2013. and recently i just applied for Personal Loan on 15th Oct 2014 with the help of Mr Neeraj and my Application number is 35874131 but due to some reason address verification was not done. Again i called Mr Neeraj discuss with that and he promise me he will arrange the address verification again on 29 th Oct 2014 by 2 Pm but he didnt arrange the verification on same day and now he not giving me the proper response and he not pick my call and his contact number is [protected]. this is such a pathetic behaviour from your executive, this is not tolerable from such a reputed company like HDFC
            Dear Customer,

            I would request you to email us at [protected]@hdfcbank.com along with your loan account details, contact details and above mentioned concern. Kindly mention Ref ID- TTU[protected] in the subject line. Will revert to you on priority.

            -Anay
            HDFC Bank Customer Assistance
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              A
              Anoop Sri
              from Kolkata, West Bengal
              Nov 15, 2015
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              Address: Mirzapur, Uttar Pradesh, 221003
              Website: Hdfc bank

              Dear sir, This is my second very bad experience with HDFC Bank. I was did the transtation on 8th Nov at Mirzapur, but at the time ATM machine was sudden shutdown due to techical fault and my card was blocked in ATM machine & did't get withdrawl amount but amt was deduted in mt a/c. Kindly revert my amount in my account as soon as possible. A/c details are mentioned below- Customer id[protected] Regards Anoop
              +2 photos
              Dear Customer,

              You can write to us at [protected]@hdfcbank.com along with your account details, transaction details, contact details and your query. Kindly mention Ref ID- TTU[protected] in the subject line. Will revert to you on priority.

              -Anay
              HDFC Bank Customer Assistance
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                S
                shrutika parte
                from Phaltan, Maharashtra
                Nov 14, 2015
                Resolved
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                Resolved

                Address: 411042
                Website: www.hdfcbank.com

                I M HDFC account holder. I lost my customer Id can you provide it again . without customer ID I cant possible to do anything. plz Provide me customer id. My Bank A/C NO. :[protected]. Branch: PUNE - SHANKARSHETH ROAD MICR Code:[protected] IFSC Code: HDFC0000104 plz send me reply on my mail id or my mobile number mail id-- [protected]@gmail.com mobile number-- [protected]
                Aug 7, 2021
                Complaint marked as Resolved 
                Dear Customer,

                The Customer Identification Number (Cust ID) is a system generated Number, assigned at the time of account opening. This is unique for each individual/ Business Entity and is distinct from the number of your Account(s) with us. All Accounts held in same name/ legal capacity are linked to the common Cust ID. However, we regret our inability to communicate your Cust ID through email due to security reasons.
                This is communicated through the Welcome Letter at the time of opening an Account or through the periodic Statements. Also, currently customer ID's are added in all reordered cheque books that are issued to the customers.
                You can retrieve the customer ID online by following below steps :
                Log on to our web site Select the NetBanking option and click on "Login". Click on "continue to Netbanking " Click on "?" sign next to customer ID field Enter your registered mobile number Enter your DOB or PAN card number Enter the text shown for security check Click on continue Enter OTP received and click on continue. Unique Customer ID is displayed upfront.
                Alternatively,
                We request you to contact the nearest branch or PhoneBanking Unit for assistance.
                Incase of visiting the nearest branch, we request you to carry your identification proof with you.
                You may visit the following URL to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers:


                -Anay
                HDFC Bank Customer Assistance
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                  S
                  Skumarn82
                  from Bengaluru, Karnataka
                  Nov 14, 2015
                  Resolved
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                  Resolved

                  Address: Bangalore, Karnataka, 560079
                  Website: www.hdfclife.com/insurance-plans

                  Hi, I initiated a process of buying online term plan of HDFC click 2 protect on 04/10/2015. Policy Plan - Term Plan of 1 Cr Cover Application No. - S[protected] Proposal No.[protected] Premium - Rs. 16401, I requested for cancellation of policy due to rate up and reduction of policy amount opted to 70 Lakhs and increase in premium amount on 26/10/2015 with written and signed consent via email. Thereafter continuously doing follow up with helpdesk to get my refund amount, as confirmed by helpdesk agent i have not received refund amount as of today 14/11/2015 almost 40 days...
                  Nov 26, 2015
                  Complaint marked as Resolved 
                  Hdfc Life Click2protect - Refund - HDFC Life Click 2 Protect Plus - S100000257819 Proposal No. 17920049 - I have received my refund amount today.
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                    D
                    DArora1
                    from Delhi, Delhi
                    Nov 14, 2015
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                    Address: New Delhi, Delhi, 110035
                    Website: offers.smartbuy.hdfcbank.com

                    I tried to book a ticket on 13th Sep from Delhi to Pune for Jyoti Arora with phone number [protected]. The transaction got failed and money got deducted from my account. I have already logged a complaint number hdfc[protected] but didn't received the money yet. I called on helpline the number which is always busy and after hold of 10-12 minutes sometime the call get disconnects automatically. customer care executive are also not helpful. I have already spent Rs 500 to call customer care only. on 6th Nov Customer care executive made a conference call with Goibibo where they confirmed that they received two transaction one for Pooja arora on 13th Sep at 03:58 and other for Jyoti Arora at 01:30 PM. Whereas the booking done for Jyoti Aora at 03:55 is not received by Goibibo. Received the confirmation from ibibo on mail as well. Attaching the same in this request. I am really fed up with this follow up. Can you please let me know why the refund is taking to long? The case is crystal clear. I didn't received the confirmation, GoIbibo didn't received the payment and smart buy can see three transactions done from my end. And whatever the reason is at least you should inform me with latest update. I have dropped couple of e-mails but that didn't helped as well. They keep on saying that you will get money soon. Attaching the whole mail communication.
                    HDFC Bank customer support has been notified about the posted complaint.
                    Nov 18, 2015
                    Updated by DArora1
                    Also, The transaction was of Rs 3350 which was done on 13th Sep. I didn't received the money back yet.
                    Since last 15 days I am sending a mail almost daily to customer care of smartbuy but no one is responding to my mail. I hope, I will get help on this forum to get my query resolved.

                    Thanks!
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                      A
                      AkashJoshi
                      from Bengaluru, Karnataka
                      Nov 13, 2015
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                      Address: Dewas, Madhya Pradesh, 455001

                      I am writing here regarding miss behaviour of HDFC credit card payment collection team . I am being continuously tortured from last 5 Months and today the limits are crossed. The caller was a lady insulted me by calling me at my office landline and telling things like .. 1. Company Salary Nahi Deti He kya appko 2. You do fake commitments 3. Should I Call your Boss 4. Should I Call your HR and ask them why the payment is not getting done She even was not ready to put down phone and telling send some one to HDFC Branch and do the payment any how . When i lost my temper then she stopped the nonsense. I have received call on my company's contact number . I am not sure about the contact number from where the call came but it can be one of this as i am getting calls from this number [protected], [protected], [protected], [protected]. The collection team have also told me many things previously as well like .. HDFC will do a legal action, I will get de rated on CIBIL ratings, I can never get credit card etc etc . FROM LAST 6 MONTHS I AM REQUESTING HDFC BANK TO GIVE ME MY CREDIT CARD NUMBER IN WRITTEN BUT NO ONE IS GIVING THE SAME . COLLECTION PEOPLE ARE PROVIDING ME CARD NUMBER ON SMS BUT NOT ON MAILS . I HAVE WRITTEN THE ISSUE AS WELL TO HDFC MANY TIMES BUT HAVENT GOT ANY SATISFACTORY REVERT. I have just missed my commitment of payment which i have to do on 10th November and a lady calls and insult me like any thing. I was even ready to pay all late fees and interest but i just wanted to have my CREDIT CARD NUMBER IN WRITTEN . As i have a very bad experience with HDFC bank in past as well, I have made the payment to wrong account number and HDFC have taken more then 3 months to solve the issue and at that time also i have paid all late fees and interest . I have told this story to HDFC collection team many but nobody from HDFC have helped me, on the negative side i have been continuously tortured . Now HDCF have to answer me that why I must pay of Late Fee and Interest if they are not capable enough to help me ? Are your employees are only trained to torture ? Is there any process in HDFC to help customer ?
                      Dear Customer,

                      You can write to us at [protected]@hdfcbank.com along with your card details, contact details and your issue details. Kindly mention Ref ID- TTU[protected] in the subject line. Will revert to you on priority.

                      -Anay
                      HDFC Bank Customer Assistance
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                        A
                        Akshay#3589
                        from Pune, Maharashtra
                        Nov 12, 2015
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                        Address: 560100
                        Website: offers.smartbuy.hdfcbank.com

                        Hi,
                        I have booked Air ticket from bangalore to new delhi for 14th oct however i called smartbuy for cancellation on 10th oct he asked me that my ticket has been cancelled and my refunded amount will be credited in to my account in 7 days, yet it has not been credited.
                        i speak to clear trip guys(Ticket partner) for this he told me that my ticket was not cancelled, and i became shocked.
                        This is 100% Fraud company, please do teach these guys.

                        HDFC Bank Smartbuy Ref No: [protected]
                        Cleartrip ref no: [protected]
                        Booked on 15-09-15
                        Spicejet SG -140
                        PNR: T4MBMV
                        Bangalore(BLR):Nwe Delhi(DEL)
                        Travel date: wed, 14th oct 2015
                        +1 photos
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                          M
                          mazhar nisar g
                          from jaunpur, Uttar Pradesh
                          Nov 12, 2015
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                          Address: Jaunpur, Uttar Pradesh, 222002

                          Sir hmne hdfc bank ke aaccount nmbr [protected]se 3 nov ko apne union bank ke account number [protected] name mazhar nisar ifsc ubin0557498 jaunpur jaycee me 5000 ka imps kiya jiska ref nmbr[protected] hai but payment hdfc se debit mere account me credit ni hua hai hdfc bank se puchne pe unka jwab aaya hai ki payment union bank me receieve ho gya hai aap union bank se bat kriye sir plase help
                          +3 photos
                          Dear Customer,

                          You can write to us at [protected]@hdfcbank.com along with your account details, transaction details, contact details and above mentioned concerns. Kindly mention Ref ID- TTU[protected] in the subject line. Will revert to you on priority.

                          -Anay
                          HDFC Bank Customer Assistance
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                            S
                            Sakshig3rd
                            from Hyderabad, Telangana
                            Nov 12, 2015
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                            Address: Thane, Maharashtra, 400607
                            Website: www.hdfcbank.com/personal/products/loans/personal-loan

                            Hi All, I have applied a Personal loan of 5L from HDFC Bank on 17th Oct 2015. My Application No is 35723484. After submitting all the required documents, I didn't get any response till 4th Nov 2015. Then I called the Bank guy named Parvez. He told someone will come to my home on 10th Nov 2015 for verification. I took leave from office for that but no one came on that day. After that Parvez([protected]) and his manager Rajendra Rawat(Relationship Manager of my loan) ([protected]) stopped picking my call. I am not getting any response where they promised the loan will be credited within 21st Oct 2015. My request is please investigate and let me know. If you are not able to avail the loan then please cancel my request so that I can get it from other bank or organisation. Please help me as soon as possible. Thanks & Regards, Sakshi Gopal Halder Tata Consultancy Services [protected]
                            Most fake and cheat.
                            Dear Customer,

                            We have responded to your email vide ref id[protected]. Do write back to us in case of any pending issue.

                            -Anay
                            HDFC Bank Customer Assistance
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                              Rakesh Guleria
                              from Ludhiana, Punjab
                              Nov 11, 2015
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                              Address: 180012
                              Website: www.hdfcbank.com

                              I have paid my HDFC credit card bill through ICICI mobile app on 28th October. But amount is not credited in my HDFC credit account. Then I raised this issue with ICICI Bank & as per ICICI Bank payment is successful to HDFC with payment ID[protected].
                              Even after raising this issue with HDFC bank, they have generated the bill with all late payment charges & not crediting the amount even after receiving the same with payment ID[protected].
                              PAYMENT CONFIRMATION EMAIL FROM ICICI BANK IS ATTACHED.
                              +1 photos
                              Dear Customer,

                              You can write to us at [protected]@hdfcbank.com along with your card details, payment details, contact details and your issue details. Kindly mention Ref ID- TTU[protected] in the subject line. Will revert to you on priority.

                              -Anay
                              HDFC Bank Customer Assistance
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                                S
                                Susanta Kr. Purkayastha
                                from Mumbai, Maharashtra
                                Nov 10, 2015
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                                Address: Kamrup Metropolitan, Assam, 781007

                                Sir, I took a personal loan of Rs. 50000 from HDFC Bank on October 2015(Loan a/c No.[protected].The Bank employee asked me to get one ECS mendate form signed by the SBI (Beltola Branch of Guwahati) for EMI deduction of Rs.4530 for 14 months with first EMI due on 7.11.2015.
                                Accordingly I had got the form signed and the Bank employee took it to get it deposited through their office. I was not given any paper in support of loan.

                                I actually heard that usually there was a regular practice of the Banks that make first EMI miss. I had the experience of such miss for EMI of LICH with SBI.

                                When I enquired I found that my account of SBI did not receive any ECS mendate from HDFC.On enquiry HDFC bank employees informed that please wait a few more days since ECS mendate is sent from central office.

                                Now since I got a message from HDFC that I missed my EMI because of non-receipt of ECS mendate, I have to apply fresh pay around Rs.700 more and wait.

                                My question is can RBI officials help me since this is not my fault.
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                                  G
                                  G Kundra
                                  Nov 10, 2015
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                                  Address: Indore, Madhya Pradesh

                                  This is regarding my Hdfc credit card, due to my bad financial condition I have not been able to pay my outstanding balance since March 2015.Because of this my outstanding amount of around[protected] has gone up to more than 250000. I have always intended to pay my card dues but have not been able to do, so I have offered the bank settlement which they have refused as I don't have money to pay them. Hdfc has been threatening me almost every 4-5 days calling up my relatives as well which is against the RBI guidelines. Kindly help in this matter.
                                  Dear Customer,

                                  You can write to us at [protected]@hdfcbank.com along with your card details, contact details and your issue details. Kindly mention Ref ID- TTU[protected] in the subject line. Will revert to you on priority.

                                  -Anay
                                  HDFC Bank Customer Assistance
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                                    S
                                    Shyamu Murthy
                                    Nov 10, 2015
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                                    Address: Bangalore, Karnataka, 5600100
                                    Website: hdfc.com

                                    Dear Sir/ Madam,
                                    I've been trying in vain to get HDFC for spread conversion on my home loan account.

                                    After having called their Helpdesk once and their JP Nagar branch twice, their promises of emailing me the spread conversion form never materialized.

                                    Then I received an email from a representative from the Electronics City branch, which is where I had opened the loan account. I told him about the sheer indifference with which HDFC has dealt with my requests. He immediately sent me the form and the address where I should send the form.

                                    I sent the signed form and a cheque on 3rd Nov via MSK Worldwide consignment #[protected]. I called the Electronics City branch of HDFC to inquire about the courier and a lady picked up the phone (usually nobody picks up their listed numbers).
                                    The person who had contacted me was on leave and the Branch Head was out for lunch. I inquired about the courier and the lady told me they hadn't received it. This lady, whenever she receives the call, always wants to end the conversation in a hurry without any hint of offering help to customers.

                                    I just now check with MSK Worldwide and the courier was delivered on 4th Nov.

                                    For some reason, HDFC is delaying conversion of spread on my loan account.

                                    I would like to sue these chaps and would like some advice on how to go about this.

                                    Note: I have shamed HDFC on social media but they have been completely shameless there too, with no sense o[censored]rgency or being helpful.

                                    https://twitter.com/shyamum/status/[protected]
                                    https://twitter.com/HomeLoansByHDFC/status/[protected]
                                    https://twitter.com/shyamum/status/[protected]


                                    Thanks,
                                    Shyamu
                                    Dear Customer,

                                    We would like to share with you that HDFC Bank, under an arrangement, sources home loans for HDFC Ltd. The loans are then sanctioned and disbursed by HDFC Ltd. You are henceforth requested to be in touch with Aditya Rao ([protected]@hdfc.com) for resolution of your query/complaint.

                                    -Anay
                                    HDFC Bank Customer Assistance
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                                      mkarthick19
                                      from Chennai, Tamil Nadu
                                      Nov 9, 2015
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                                      Hello Sir, My name is M Karthick and customer ID is 56207173. I have paid my airtel bill through HDFC netbanking and please find the transaction details below: Transaction Date: 09 Nov 2015 Narration: [protected]-CITRUSAIRTEL Cheque/Ref. No : [protected] Value Date: 09 Nov 2015 Withdrawal: 1, 122.63 Money is debited from my account but the transaction is not successful. I have called the airtel customer care and they have confirmed the money is not received their end. Kindly refund my amount
                                      Dear Customer,

                                      I would request you to email us at [protected]@hdfcbank.com along with your account details, contact details, transaction details and above mentioned concerns. Kindly mention Ref ID- TTU[protected] in the subject line. Will revert to you on priority.

                                      -Anay
                                      HDFC Bank Customer Assistance
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                                        Chinni M
                                        from Bengaluru, Karnataka
                                        Nov 8, 2015
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                                        Address: 530020
                                        Website: www.consumercomplaints.com

                                        Dear sir this is laxman i am buying two wheeler in visakhapatnam but very big problem for local recovery boys & managers. i am deposited the amount before of 10th every month but some times not clearing the amoun. already so many times complaint for my agent. he is not responding. how to solve my problem, or write thing is i am go to complaint herasement case for hdfc bank two wheeler loan division
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        I would request you to email us at [protected]@hdfcbank.com along with your account details, contact details and your concerns. Kindly mention Ref ID- TTU[protected] in the subject line. Will revert to you on priority.

                                        -Anay
                                        HDFC Bank Customer Assistance
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