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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 48

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M
meetk
Feb 21, 2023
Feb 25, 2023
This thread was updated on Feb 25, 2023
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Address: Sco-8, Aneja tower, Ranjit Avenue B -block, amritsar

On 31st January, 2023 I opened hdfc savings account which customer id is[protected] on the name of Manmeet Kaur and till now I haven't received my welcome kit. Seriously it's too annoying very bad service. I will not recommend other to open account from hdfc bank.
HDFC Bank customer support has been notified about the posted complaint.
Dear Customer,

We sincerely regret the inconvenience caused. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
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    T
    Taranjeet kaur saluja
    from Vadodara, Gujarat
    Feb 21, 2023
    Feb 21, 2023
    This thread was updated on Feb 21, 2023
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    Hg incl gst 300123-mir[protected]

    Amount got deducted by this name
    HDFC Bank customer support has been notified about the posted complaint.
    Dear Customer,

    Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the complete concern along with the transaction details for further assistance. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

    -Anay
    HDFC Bank Customer Assistance
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      M
      Mini r
      Feb 21, 2023
      Feb 22, 2023
      This thread was updated on Feb 22, 2023
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      20th my emi was booked and I wanted to pre-close it the same day. The hdfc employees denied pre-closeing it and they asked me to pay a intrest of 1, 071rs. Just for one day. SERIOUS ACTION TO BE UNDERTAKEN

      Loan No. 32055
      HDFC Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We sincerely regret the inconvenience caused. We request you to write to us from your registered e-mail ID at https://leads.hdfcbank.com/applications/webforms/apply/MoneyPlus_Benefits_SM_Com... and share your concern along with correct loan account number for further assistance. Please mention reference number TT[protected] along with the requested details for us to help you with the solution. Once you receive the auto generated acknowledgment, please forward/attach the screenshot.

      -Ajay, Service Manager
      HDFC Bank Customer Assistance
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        R
        Rahimul sk
        from Delhi, Delhi
        Feb 20, 2023
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        Address: Saltlake

        Hi Team,
        Why overcharged to my credit card even though no due yet
        Please take corrective action and close all
        IGST-VPS[protected]RATE 18.0 -27 (Ref# 09999999980117004893155)
        117.41
        18/01/2023
        OFFUS EMI, PROCNG FEE, [protected] (Ref# 09999999980118004490018)
        199.00
        18/01/2023
        IGST-VPS[protected]RATE 18.0 -27 (Ref# 09999999980118004490018)
        35.82
        17/02/2023
        OFFUS EMI, PRIN NB:03, [protected] (Ref# 09999999980217004896313)
        10, 306.37
        17/02/2023
        OFFUS EMI, PRIN NB:01, [protected] (Ref# 09999999980217004896339)
        3, 402.71
        17/02/2023
        OFFUS EMI, INT NBR:03, [protected] (Ref# 09999999980217004896321)
        525.06
        17/02/2023
        OFFUS EMI, INT NBR:01, [protected] (Ref# 09999999980217004896347)

        Regards
        Rahimul
        +1 photos
        HDFC Bank customer support has been notified about the posted complaint.
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          R
          Rahimul sk
          from Delhi, Delhi
          Feb 20, 2023
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          HDFC credit card over charges

          Address: Saltlake

          Hi Team,

          Why over charges to my credit card even though no due till now.
          Why not mentioned this details at the time of EMI.
          Please take corrective action or else close EMI in one slot.

          IGST-VPS[protected]RATE 18.0 -27 (Ref# 09999999980117004893155)
          117.41
          18/01/2023
          OFFUS EMI, PROCNG FEE, [protected] (Ref# 09999999980118004490018)
          199.00
          18/01/2023
          IGST-VPS[protected]RATE...
          +1 photos
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          S
          from Mumbai, Maharashtra
          Feb 20, 2023
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          Hi I received call on 10th Feb regarding Job in HDFC and asked to share documents. So I shared. But after that she was not responding and just reading msgs n today as I told complaint done, then she started replying as yes n ok. So I request to take serious action as worried about for my documents. Her whatsapp num +[protected]..
          +1 photos
          HDFC Bank customer support has been notified about the posted complaint.
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            J
            Jay Bid
            Feb 20, 2023
            Feb 20, 2023
            This thread was updated on Feb 20, 2023
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            Address change getting rejected multiple times ( online)

            I have submitted request multiple times to update mailing address by uploading aadharcard or driving license however bank rejected request multiple times without any reason...
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            P
            Poonam__Tiwari
            Feb 19, 2023
            Feb 20, 2023
            This thread was updated on Feb 20, 2023
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            Resolved

            Dear Sir/Madam,

            I am writing to express my deep dissatisfaction with the services provided by your bank. I opened an account in HDFC on 19th December 2022 and submitted all my identification documents for KYC in person at the nearest HDFC branch. However, I have faced a series of issues since then.

            Firstly, the welcome kit that was dispatched from HDFC never reached me. When I went to the nearest branch to get the process reinitiated, I was given assurances that the matter would be resolved. However, despite visiting multiple branches, I have not received any help, and my account remains blocked even after 3 months.

            I am also deeply concerned that I have been charged ₹575 without any explanation. Due to the account being blocked, I am unable to find out the reason for this deduction.

            I want to stress that I submitted all my original identification documents and have taken every necessary step to ensure that my account is active. However, due to the lack of support from your team, I have been left with no choice but to lodge this complaint.

            I request you to refund my deposited amount of ₹10, 000 and the amount deducted without any explanation of ₹575. I also wish to state that I do not wish to continue banking with HDFC and request you to close my account.

            I urge you to take immediate action and resolve this matter as soon as possible. Please respond to this complaint at the earliest.
            Mar 27, 2023
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Feb 20, 2023
            HDFC Bank Customer Care's response
            Dear Customer,

            Thanks for connecting with us. We are happy to help. Click on http://bit.ly/2Lzhyn3 to submit the complete concern along with the necessary details for further assistance. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

            -Anay
            HDFC Bank Customer Assistance
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              N
              Feb 19, 2023
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              Address: Jasola vihar new delhi 110025

              I am nitesh kumar sinha, my account has been blocked without any reason, more over i didn't get any intimation, message, form bank or courier department and form three days asking unblocked the account but till now my account has been not activated and they are not even taken any action on this. While you are blocking don't you have any responsibility to intimate the customer or else any message. While opening an account you people address everything from customer. One of the worst service form hdfc bank. Review the issue and resolve as soon as possible
              I all ready visited the nearest branch (jasola vihar new delhi) multiple times but haven’t got any resolution yet. I can’t wait for even a single day now, kindly activate or close my account.
              Nitesh kumar sinha
              Ifsc hdfc0000923
              HDFC Bank customer support has been notified about the posted complaint.
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                A
                ayushg1994
                from Delhi, Delhi
                Feb 16, 2023
                Feb 18, 2023
                This thread was updated on Feb 18, 2023
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                HDFC Bank does not report the Credit Card limit to CIBIL authorities. In absence of this CIBIL uses Sanctioned Amount for calculating Credit utilization. As per HDFC bank, Sanctioned Amount is the max amount you have ever spent on your HDFC card. Which may be way below your credit limit.

                This is highly impacting my credit card limit.

                I got an HDFC credit card with a limit of Rs 8, 22, 000 lakhs.
                The max I have ever used on my credit card is around Rs 2.25 Lacs which HDFC reported to CIBIL as Sanctioned Amount.

                Now if I consume Rs 125000 in any month and since HDFC has not reported my Credit Limit, CIBIL uses the Sanction Amount to compute my credit utilization ratio which provides a very wrong value.

                Utilisation ratio as per CIBIL = 125000 * 100 / 225000 = 56%
                Actual Utilisation ratio = 125000 * 100 / 822000 = 15%

                Have checked with other banks and noticed most of them report the Credit Limit to CIBIL which allows CIBIL to compute utilization correctly.

                This policy of HDFC is highly impacting my CIBIL Score
                Mar 30, 2023
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 18, 2023
                HDFC Bank Customer Care's response
                Dear Customer,

                At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                -Anay, Service Manager
                HDFC Bank Customer Assistance
                Dear Customer,

                At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                -Anay, Service Manager
                HDFC Bank Customer Assistance
                ayushg1994's [Complaint's author] reply, Feb 18, 2023
                I am not able to see the reference number in your comment. It is showing as `TT[protected] `
                Dear Customer,

                At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the last four digits of your credit card number for us to help you with the solution.

                -Manoj, Service Manager
                HDFC Bank Customer Assistance
                ayushg1994's [Complaint's author] reply, Feb 17, 2023
                I am not able to see the reference number in your comment. It is showing as `TT[protected] `
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                  D
                  Deblina Bhattacharhee
                  Feb 16, 2023
                  Feb 17, 2023
                  This thread was updated on Feb 17, 2023
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                  Address: India

                  I have registered in HDFC website for "DO NOT CALL", still receiving calls everyday. Please help.
                  HDFC Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                  -Anay, Service Manager
                  HDFC Bank Customer Assistance
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                    B
                    Bharti Waghela
                    Feb 16, 2023
                    Feb 17, 2023
                    This thread was updated on Feb 17, 2023
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                    We cannot send or receive payment or send money to other person please help and resolve this issue
                    HDFC Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                    -Anay, Service Manager
                    HDFC Bank Customer Assistance
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                      T
                      Tunil kumar
                      from Bengaluru, Karnataka
                      Feb 16, 2023
                      Feb 17, 2023
                      This thread was updated on Feb 17, 2023
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                      I have been using HDFC Credit card for a long time and had made good transactions with bank and I recently lost my job and my condition is next to worse I got my final settlement so that I can run my life but the amount which got credited in the account is now on hold as they have marked the account on hold now I cannot use my funds ro clear my pending dues as requested many times to convert my Card bills into small EMIs but the support is horrible and want me to pay in one go knowing my condition I begged to HDFC team but aren't ready to help at all..

                      The amount which is marked as hold has to be released so that I can pay all my pending bills.

                      Account number - [protected]
                      Name - Tunil kumar
                      Email - [protected]@gmail.com
                      Phone number -

                      Regards,
                      Tunil Kumar
                      HDFC Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret for the inconvenience caused. Kindly note that EMI offers are time bound in nature and extended by the bank to customer based on a periodic review of their card accounts. The review may include factors like payment patterns and usage of the card. We have reviewed your card account based on your request and are unable to extend the EMI facility on your card account at this point of time. We regret any inconvenience caused to you in this regard. However you are eligible to avail the easy EMI option on your card at select merchant outlets. We request you to kindly check with the merchant before processing the transaction.

                      -Anay
                      HDFC Bank Customer Assistance
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                        J
                        Jerold Emanuel
                        Feb 15, 2023
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                        Address: Malkajgiri

                        Dear HDFC LIFE Manager,

                        I have approached the HDFC branch Malkajgiri to take policy for my daughter and my Son for one lakh each in the year 2021 March, they have guided me and my wife to take the policy of HDFC

                        LIFE, We have asked the agent that in middle can we cancel the policy, he said after one year you can cancel the policy at any time, so I need my money for my mother’s treatment, and even I went

                        to HDFC LIFE Begumpet, they said that it will not be cancelled in middle, I said I want my money back now for treatment for my mother as she is in Cancer hospital for the treatment and for my Sons Marriage .

                        So now I want to cancel my Policy, as we required the policy amount for my mother’s Medicals expenses for My Sons Marriage .

                        If not seriously I will go for Ombudsmen and will raise the Complaint.
                        HDFC Bank customer support has been notified about the posted complaint.
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                          Jerold Emanuel
                          Feb 15, 2023
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                          Address: Malkajgiri

                          Dear HDFC LIFE Manager,

                          I have approached the HDFC branch Malkajgiri to take policy for my daughter and my Son for one lakh each in the year 2021 March, they have guided me and my wife to take the policy of HDFC

                          LIFE, We have asked the agent that in middle can we cancel the policy, he said after one year you can cancel the policy at any time, so I need my money for my mother’s treatment, and even I went

                          to HDFC LIFE Begumpet, they said that it will not be cancelled in middle, I said I want my money back now for treatment for my mother as she is in Cancer hospital for the treatment as well as for my Sons Marriage.

                          So now I want to cancel my Policy, as we required the policy amount for my mother’s Medicals expenses and for my Soins Marriage.

                          If not seriously I will go for Ombudsmen and will raise the Complaint.
                          HDFC Bank customer support has been notified about the posted complaint.
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                            P
                            Prasad Deosthali
                            from Thane, Maharashtra
                            Feb 15, 2023
                            Feb 16, 2023
                            This thread was updated on Feb 16, 2023
                            Resolved
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                            Resolved

                            Address: Maharashtra - Thane District - 421201

                            Dear FastagHDFC Team,

                            This is to raise a written complaint about "Illegal/wrong deduction of Toll for the amount of 80.00 INR" against the above said subject line vehicle.

                            My vehicle (Hyundai-Grand i10 - MH05-DS-6848) was parked in my parking lot last night, i.e. on 14-Feb-23. Location of the vehicle is (Maharashtra - Thane - 421201)
                            However, surprisingly I received a message from 'JK-HDFCBK' stating the following:

                            Toll Paid Rs. 80
                            At: IRB Choryasi || On:[protected]:02:23 || Vehicle No: MH05DS6848
                            Via HDFC Bank NETC FASTag || Bal: Rs 9.099

                            I want to let you know and want to confirm that neither me nor my vehicle went anywhere on the said date on the given time & we were at home only.

                            We reside in Maharashtra state, Thane district. The said Toll Booth (IRB Choryasi) is located in Gujarat.
                            I am furiously wondering, how the Toll amount got deducted from my account then??

                            This illegal & wrong deduction needs to be rectified.
                            Requesting you to please look into it & kindly revert my money back to my FastagHDFC account at earliest, which was wrongly deducted.

                            I have raised a complaint with your customer care & wherein they acknowledged the issue, also mentioned that this happened due to some server problem / system glitch.
                            They provided me with the complaint number - I83689251. PFA relevant documents/images for your reference.
                            +2 photos
                            Mar 20, 2023
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 16, 2023
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                            -Anay, Service Manager
                            HDFC Bank Customer Assistance
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                              S
                              Somuk
                              Feb 15, 2023
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                              I have booked train ticket in payzapp. I'm not able to cancel my train ticket which is booked in payzapp. The page will not load.i have attached the reference. Now who will pay my amount.?
                              +1 photos
                              HDFC Bank customer support has been notified about the posted complaint.
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                                Aneri Adani
                                Feb 14, 2023
                                Feb 16, 2023
                                This thread was updated on Feb 16, 2023
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                                I had my train tickets booked through Smartbuy but i’m unable to cancel it presently. When I log into the Smartbuy website and click on cancel ticket, it pops up with “Couldn’t complete the request. Something went wrong.” This has happened quite a few times. Please look into this matter and help me cancel the tickets.
                                Thank you
                                HDFC Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                -Anay, Service Manager
                                HDFC Bank Customer Assistance
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                                  saksham dewan
                                  Feb 13, 2023
                                  Feb 22, 2023
                                  This thread was updated on Feb 22, 2023
                                  Resolved
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                                  Resolved

                                  As a college student I cannot afford to pay these charges, please look into it, thankyou.
                                  MIR[protected]
                                  DEBIT CARD ANNUAL FEE-Dec[protected]MIR[protected]
                                  customer id[protected]
                                  +1 photos
                                  Aug 20, 2023
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  Thanks for connecting with us. We are happy to help. Click on http://bit.ly/2Lzhyn3 to submit the complete concern along with the necessary details for further assistance. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                  -Anay
                                  HDFC Bank Customer Assistance
                                  Dear Customer,

                                  We regret the inconvenience caused to you please ignore the above response. Kindly share with us your registered email ID or mobile number in bank records for us to check and guide suitably.

                                  -Anay
                                  HDFC Bank Customer Assistance
                                  saksham dewan's [Complaint's author] reply, Feb 16, 2023
                                  9899980343, [email protected]
                                  please can you help me?
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                                    Shivakumar M Singhe
                                    from Ponnampet, Karnataka
                                    Feb 13, 2023
                                    Feb 15, 2023
                                    This thread was updated on Feb 15, 2023
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                                    My name is Shivakumar.singhe. I had 2 credit cards ending 5530 and 3321. Even after clearing the outstanding amount I didn't receive NOC
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    Thanks for connecting with us. We are happy to help. Click on http://bit.ly/2Lzhyn3 to submit the complete concern along with the necessary details for further assistance. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                    -Anay
                                    HDFC Bank Customer Assistance
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