Dear Sir/Madam,
I am writing to express my deep dissatisfaction with the services provided by your bank. I opened an account in HDFC on 19th December 2022 and submitted all my identification documents for KYC in person at the nearest HDFC branch. However, I have faced a series of issues since then.
Firstly, the welcome kit that was dispatched from HDFC never reached me. When I went to the nearest branch to get the process reinitiated, I was given assurances that the matter would be resolved. However, despite visiting multiple branches, I have not received any help, and my account remains blocked even after 3 months.
I am also deeply concerned that I have been charged ₹575 without any explanation. Due to the account being blocked, I am unable to find out the reason for this deduction.
I want to stress that I submitted all my original identification documents and have taken every necessary step to ensure that my account is active. However, due to the lack of support from your team, I have been left with no choice but to lodge this complaint.
I request you to refund my deposited amount of ₹10, 000 and the amount deducted without any explanation of ₹575. I also wish to state that I do not wish to continue banking with HDFC and request you to close my account.
I urge you to take immediate action and resolve this matter as soon as possible. Please respond to this complaint at the earliest.
Mar 27, 2023
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Feb 20, 2023
HDFC Bank Customer Care's response Dear Customer,
Thanks for connecting with us. We are happy to help. Click on http://bit.ly/2Lzhyn3 to submit the complete concern along with the necessary details for further assistance. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.
-Anay
HDFC Bank Customer Assistance
At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.
-Anay, Service Manager
HDFC Bank Customer Assistance