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HDFC Bank Complaints & Reviews

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Updated: Nov 26, 2025
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HDFC Bank reviews & complaints page 47

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J
Jay Bid
Feb 20, 2023
Feb 20, 2023
This thread was updated on Feb 20, 2023
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Address change getting rejected multiple times ( online)

I have submitted request multiple times to update mailing address by uploading aadharcard or driving license however bank rejected request multiple times without any reason...
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Poonam__Tiwari
Feb 19, 2023
Feb 20, 2023
This thread was updated on Feb 20, 2023
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Dear Sir/Madam,

I am writing to express my deep dissatisfaction with the services provided by your bank. I opened an account in HDFC on 19th December 2022 and submitted all my identification documents for KYC in person at the nearest HDFC branch. However, I have faced a series of issues since then.

Firstly, the welcome kit that was dispatched from HDFC never reached me. When I went to the nearest branch to get the process reinitiated, I was given assurances that the matter would be resolved. However, despite visiting multiple branches, I have not received any help, and my account remains blocked even after 3 months.

I am also deeply concerned that I have been charged ₹575 without any explanation. Due to the account being blocked, I am unable to find out the reason for this deduction.

I want to stress that I submitted all my original identification documents and have taken every necessary step to ensure that my account is active. However, due to the lack of support from your team, I have been left with no choice but to lodge this complaint.

I request you to refund my deposited amount of ₹10, 000 and the amount deducted without any explanation of ₹575. I also wish to state that I do not wish to continue banking with HDFC and request you to close my account.

I urge you to take immediate action and resolve this matter as soon as possible. Please respond to this complaint at the earliest.
Mar 27, 2023
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Feb 20, 2023
HDFC Bank Customer Care's response
Dear Customer,

Thanks for connecting with us. We are happy to help. Click on http://bit.ly/2Lzhyn3 to submit the complete concern along with the necessary details for further assistance. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance
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    Feb 19, 2023
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    Address: Jasola vihar new delhi 110025

    I am nitesh kumar sinha, my account has been blocked without any reason, more over i didn't get any intimation, message, form bank or courier department and form three days asking unblocked the account but till now my account has been not activated and they are not even taken any action on this. While you are blocking don't you have any responsibility to intimate the customer or else any message. While opening an account you people address everything from customer. One of the worst service form hdfc bank. Review the issue and resolve as soon as possible
    I all ready visited the nearest branch (jasola vihar new delhi) multiple times but haven’t got any resolution yet. I can’t wait for even a single day now, kindly activate or close my account.
    Nitesh kumar sinha
    Ifsc hdfc0000923
    HDFC Bank customer support has been notified about the posted complaint.
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      A
      ayushg1994
      from Delhi, Delhi
      Feb 16, 2023
      Feb 18, 2023
      This thread was updated on Feb 18, 2023
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      HDFC Bank does not report the Credit Card limit to CIBIL authorities. In absence of this CIBIL uses Sanctioned Amount for calculating Credit utilization. As per HDFC bank, Sanctioned Amount is the max amount you have ever spent on your HDFC card. Which may be way below your credit limit.

      This is highly impacting my credit card limit.

      I got an HDFC credit card with a limit of Rs 8, 22, 000 lakhs.
      The max I have ever used on my credit card is around Rs 2.25 Lacs which HDFC reported to CIBIL as Sanctioned Amount.

      Now if I consume Rs 125000 in any month and since HDFC has not reported my Credit Limit, CIBIL uses the Sanction Amount to compute my credit utilization ratio which provides a very wrong value.

      Utilisation ratio as per CIBIL = 125000 * 100 / 225000 = 56%
      Actual Utilisation ratio = 125000 * 100 / 822000 = 15%

      Have checked with other banks and noticed most of them report the Credit Limit to CIBIL which allows CIBIL to compute utilization correctly.

      This policy of HDFC is highly impacting my CIBIL Score
      Mar 30, 2023
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Feb 18, 2023
      HDFC Bank Customer Care's response
      Dear Customer,

      At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

      -Anay, Service Manager
      HDFC Bank Customer Assistance
      Dear Customer,

      At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

      -Anay, Service Manager
      HDFC Bank Customer Assistance
      ayushg1994's [Complaint's author] reply, Feb 18, 2023
      I am not able to see the reference number in your comment. It is showing as `TT[protected] `
      Dear Customer,

      At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the last four digits of your credit card number for us to help you with the solution.

      -Manoj, Service Manager
      HDFC Bank Customer Assistance
      ayushg1994's [Complaint's author] reply, Feb 17, 2023
      I am not able to see the reference number in your comment. It is showing as `TT[protected] `
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        Deblina Bhattacharhee
        Feb 16, 2023
        Feb 17, 2023
        This thread was updated on Feb 17, 2023
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        Address: India

        I have registered in HDFC website for "DO NOT CALL", still receiving calls everyday. Please help.
        HDFC Bank customer support has been notified about the posted complaint.
        Dear Customer,

        At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

        -Anay, Service Manager
        HDFC Bank Customer Assistance
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          Bharti Waghela
          Feb 16, 2023
          Feb 17, 2023
          This thread was updated on Feb 17, 2023
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          We cannot send or receive payment or send money to other person please help and resolve this issue
          HDFC Bank customer support has been notified about the posted complaint.
          Dear Customer,

          At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

          -Anay, Service Manager
          HDFC Bank Customer Assistance
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            Tunil kumar
            from Bengaluru, Karnataka
            Feb 16, 2023
            Feb 17, 2023
            This thread was updated on Feb 17, 2023
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            I have been using HDFC Credit card for a long time and had made good transactions with bank and I recently lost my job and my condition is next to worse I got my final settlement so that I can run my life but the amount which got credited in the account is now on hold as they have marked the account on hold now I cannot use my funds ro clear my pending dues as requested many times to convert my Card bills into small EMIs but the support is horrible and want me to pay in one go knowing my condition I begged to HDFC team but aren't ready to help at all..

            The amount which is marked as hold has to be released so that I can pay all my pending bills.

            Account number - [protected]
            Name - Tunil kumar
            Email - [protected]@gmail.com
            Phone number -

            Regards,
            Tunil Kumar
            HDFC Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret for the inconvenience caused. Kindly note that EMI offers are time bound in nature and extended by the bank to customer based on a periodic review of their card accounts. The review may include factors like payment patterns and usage of the card. We have reviewed your card account based on your request and are unable to extend the EMI facility on your card account at this point of time. We regret any inconvenience caused to you in this regard. However you are eligible to avail the easy EMI option on your card at select merchant outlets. We request you to kindly check with the merchant before processing the transaction.

            -Anay
            HDFC Bank Customer Assistance
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              Jerold Emanuel
              Feb 15, 2023
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              Address: Malkajgiri

              Dear HDFC LIFE Manager,

              I have approached the HDFC branch Malkajgiri to take policy for my daughter and my Son for one lakh each in the year 2021 March, they have guided me and my wife to take the policy of HDFC

              LIFE, We have asked the agent that in middle can we cancel the policy, he said after one year you can cancel the policy at any time, so I need my money for my mother’s treatment, and even I went

              to HDFC LIFE Begumpet, they said that it will not be cancelled in middle, I said I want my money back now for treatment for my mother as she is in Cancer hospital for the treatment and for my Sons Marriage .

              So now I want to cancel my Policy, as we required the policy amount for my mother’s Medicals expenses for My Sons Marriage .

              If not seriously I will go for Ombudsmen and will raise the Complaint.
              HDFC Bank customer support has been notified about the posted complaint.
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                Jerold Emanuel
                Feb 15, 2023
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                Address: Malkajgiri

                Dear HDFC LIFE Manager,

                I have approached the HDFC branch Malkajgiri to take policy for my daughter and my Son for one lakh each in the year 2021 March, they have guided me and my wife to take the policy of HDFC

                LIFE, We have asked the agent that in middle can we cancel the policy, he said after one year you can cancel the policy at any time, so I need my money for my mother’s treatment, and even I went

                to HDFC LIFE Begumpet, they said that it will not be cancelled in middle, I said I want my money back now for treatment for my mother as she is in Cancer hospital for the treatment as well as for my Sons Marriage.

                So now I want to cancel my Policy, as we required the policy amount for my mother’s Medicals expenses and for my Soins Marriage.

                If not seriously I will go for Ombudsmen and will raise the Complaint.
                HDFC Bank customer support has been notified about the posted complaint.
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                  Prasad Deosthali
                  from Thane, Maharashtra
                  Feb 15, 2023
                  Feb 16, 2023
                  This thread was updated on Feb 16, 2023
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                  Address: Maharashtra - Thane District - 421201

                  Dear FastagHDFC Team,

                  This is to raise a written complaint about "Illegal/wrong deduction of Toll for the amount of 80.00 INR" against the above said subject line vehicle.

                  My vehicle (Hyundai-Grand i10 - MH05-DS-6848) was parked in my parking lot last night, i.e. on 14-Feb-23. Location of the vehicle is (Maharashtra - Thane - 421201)
                  However, surprisingly I received a message from 'JK-HDFCBK' stating the following:

                  Toll Paid Rs. 80
                  At: IRB Choryasi || On:[protected]:02:23 || Vehicle No: MH05DS6848
                  Via HDFC Bank NETC FASTag || Bal: Rs 9.099

                  I want to let you know and want to confirm that neither me nor my vehicle went anywhere on the said date on the given time & we were at home only.

                  We reside in Maharashtra state, Thane district. The said Toll Booth (IRB Choryasi) is located in Gujarat.
                  I am furiously wondering, how the Toll amount got deducted from my account then??

                  This illegal & wrong deduction needs to be rectified.
                  Requesting you to please look into it & kindly revert my money back to my FastagHDFC account at earliest, which was wrongly deducted.

                  I have raised a complaint with your customer care & wherein they acknowledged the issue, also mentioned that this happened due to some server problem / system glitch.
                  They provided me with the complaint number - I83689251. PFA relevant documents/images for your reference.
                  +2 photos
                  Mar 20, 2023
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 16, 2023
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                  -Anay, Service Manager
                  HDFC Bank Customer Assistance
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                    S
                    Somuk
                    Feb 15, 2023
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                    I have booked train ticket in payzapp. I'm not able to cancel my train ticket which is booked in payzapp. The page will not load.i have attached the reference. Now who will pay my amount.?
                    +1 photos
                    HDFC Bank customer support has been notified about the posted complaint.
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                      Aneri Adani
                      Feb 14, 2023
                      Feb 16, 2023
                      This thread was updated on Feb 16, 2023
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                      I had my train tickets booked through Smartbuy but i’m unable to cancel it presently. When I log into the Smartbuy website and click on cancel ticket, it pops up with “Couldn’t complete the request. Something went wrong.” This has happened quite a few times. Please look into this matter and help me cancel the tickets.
                      Thank you
                      HDFC Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                      -Anay, Service Manager
                      HDFC Bank Customer Assistance
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                        saksham dewan
                        Feb 13, 2023
                        Feb 22, 2023
                        This thread was updated on Feb 22, 2023
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                        As a college student I cannot afford to pay these charges, please look into it, thankyou.
                        MIR[protected]
                        DEBIT CARD ANNUAL FEE-Dec[protected]MIR[protected]
                        customer id[protected]
                        +1 photos
                        Aug 20, 2023
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        Thanks for connecting with us. We are happy to help. Click on http://bit.ly/2Lzhyn3 to submit the complete concern along with the necessary details for further assistance. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                        -Anay
                        HDFC Bank Customer Assistance
                        Dear Customer,

                        We regret the inconvenience caused to you please ignore the above response. Kindly share with us your registered email ID or mobile number in bank records for us to check and guide suitably.

                        -Anay
                        HDFC Bank Customer Assistance
                        saksham dewan's [Complaint's author] reply, Feb 16, 2023
                        9899980343, [email protected]
                        please can you help me?
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                          Shivakumar M Singhe
                          from Ponnampet, Karnataka
                          Feb 13, 2023
                          Feb 15, 2023
                          This thread was updated on Feb 15, 2023
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                          My name is Shivakumar.singhe. I had 2 credit cards ending 5530 and 3321. Even after clearing the outstanding amount I didn't receive NOC
                          HDFC Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          Thanks for connecting with us. We are happy to help. Click on http://bit.ly/2Lzhyn3 to submit the complete concern along with the necessary details for further assistance. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                          -Anay
                          HDFC Bank Customer Assistance
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                            Address: Indore

                            Hello, from several months I am trying to get my account unblocked.
                            I visited branch and told all documents were fine, The rude people made me visit branch several times.

                            You have got my money, I have the rights to take legal action and I was about to, I was told by your staff that this time forgive us.

                            I still see "Hey! We regret to inform you that we are unable to process your request. The beneficiary...
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                            Param17991
                            Feb 12, 2023
                            Feb 12, 2023
                            This thread was updated on Feb 12, 2023
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                            Hi HDFC

                            Air India has refunded an amount of around 40, 000 but I haven't received it in my account yet. It's been around 3 months since the refund. I have raised complaint, and then escalated it and now in connect with my relationship manager since last 3 weeks but no resolution has been provided
                            HDFC Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the transaction details for us to help you with the solution.

                            -Anay, Service Manager
                            HDFC Bank Customer Assistance
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                              Prikshit hooda
                              from Panipat, Haryana
                              Feb 12, 2023
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                              I do a recharge of 397 rs in bsnl no [protected] at payzapp account . Money deducted two time but not refunded yet after 10 days
                              +2 photos
                              HDFC Bank customer support has been notified about the posted complaint.
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                                Address: SCO-15, SECTOR 14, GURGAON, HARYANA -122 001

                                Hi,
                                The hdfc bank has kep on hold on my funds of Rs. 45000/- approximately in total for auto debit return charges by MI Revenue Hold Through GEFU in last 2-3 months.

                                My Account No - [protected],
                                IFSC Code: HDFC0000090
                                Branch Name: SCO-15, SECTOR 14, GURGAON-122001, Haryana

                                When I approached to customer service regarding this they said it was on hold for your EMI's payment and later in...
                                +8 photos
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                                ShravanJha
                                from Pune, Maharashtra
                                Feb 11, 2023
                                Feb 12, 2023
                                This thread was updated on Feb 12, 2023
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                                Address: HDFC,VIP Road,Laheriasarai,Darbhanga,Bihar

                                Dear Sir / Madam,

                                This is Shravan Jha, My Customer id is[protected] and my mobile number is - [protected].

                                From 8th Feb-2023 onwards all UPI transcation are getting failed and message came please contact HDFC Branch. I tried from 2-3 app but from all UPI applications all transaction are failed.

                                So please take the action and resolve as soon as possible and confirm.

                                Regards
                                Shravan Jha
                                Mob- [protected]
                                HDFC Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                -Anay, Service Manager
                                HDFC Bank Customer Assistance
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                                  santaranja
                                  from Kolkata, West Bengal
                                  Feb 11, 2023
                                  Feb 12, 2023
                                  This thread was updated on Feb 12, 2023
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                                  Address: kolkata

                                  This is santanu banerjee. I have been called from hdfc bank for credit card dated 07/02/23 and then i supplied all the relevant information/details dated 08/02/2023 and after that there are 2/3 calls came to me and informd that my application is approved and selected for millennia credit card and i will be getting a final verification call from chennai. Two days over there is no verification call from chennai.
                                  I also received a text message where i have got a link to check status by phone nos. Whenever i am checking its showing "no records found". My credit score/records ranked as "excellent". I am totally confused...please help
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                  -Anay, Service Manager
                                  HDFC Bank Customer Assistance
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