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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025
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A
Ani arun
Mar 28, 2023
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I ordered nutripro blender from Amazon on march.i didn't received it .but it showed as delivered so I called customer service and told about the issue., they told they will refund the amount on 11 of march but didn't get it., so called customer service again and they gave me refund reference number[protected].i didn't receive my refund still., so please initiate my refund
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    Ravindra Chandamala
    from Hyderabad, Telangana
    Mar 27, 2023
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    Address: Hyderabad

    I have just noticed that Rs 295 deducted from HDFC SB A/c with out my knowledge. Recently I have done a Mutual Fund transaction through Net Banking. But during that time I haven't had any information about this Charge nor the Bank has warned me. How can you people do such transactions with out one's knowledge. I demand that my amount should be credited back to my account.
    HDFC Bank customer support has been notified about the posted complaint.
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      A
      AsadSyed
      Mar 27, 2023
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      I was charged 450 rupees EMI RTN Charges for the month of March 2023 without any clear explanation. I have an active gold loan with the HDFC bank and I am paying the EMI dues without any delays. The HDFC bank's customer service is waste of time. Always keeping the customer on hold. I was unable to speak to a CSR with clear knowledge of what is happening with the account and the CSR was not aware of the process.
      HDFC Bank customer support has been notified about the posted complaint.
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        R
        Rahul19992
        Mar 27, 2023
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        Dear Sir, all the formalities from my side are complete as requested, ie kyc, account is still blocked. You are not replying to my mails also .

        UserId: 7234754
        HDFC Bank customer support has been notified about the posted complaint.
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          G
          Gracelily
          Mar 27, 2023
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          Address: Mumbai

          The bank is not providing any option to receive the OTP for online transactions on the registered email id. As all the banks provides this option as only mobile number to receive OTP is kind of restricting my transaction and compelling to depend fully upon mobile network Service provider. Since I stay in low or almost zero network service area it becomes difficult to do any online transactions without receiving OTP over phone. This is really a failure for a reputed bank like HDFC. Since all other banks I use provides service to receive OTP over registered email id. All following RBI guidelines to do so. Mentioning this so called RBI guidelines as HDFC customer care keeps on insisting and repeating same line that RBI guidelines do not allow banks to send OTP over registered email id. I am really tired to fight with HDFC bank over OTP issue. The only solution remains if bank is not providing solution for the ease of customer, to close down 15 years old account with you.
          HDFC Bank customer support has been notified about the posted complaint.
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            S
            Syed Ayatulah
            Mar 26, 2023
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            Address: Digha Bypass, Contai-721401

            I am not sure about this but as of my knowledge while withdrawing cash a customer should always be vigilant towards keeping his ATM PIN a secret.
            Firstly, the security guard was standing at the doorway talking to some guy with the ATM door half opened. I was confused if he's in line or a security guard.
            When I was inside the ATM he was in his same position standing just beside me while I was withdrawing my cash. I asked him politely to either go outside or move from my proximity.
            It's just this that caused him to start saying all sorts of slangs and provocative words. I am this close to go to the bank and lodge a complaint. Correct me if I am wrong, are security officials allowed to just stand beside consumers while they withdraw cash?
            HDFC Bank customer support has been notified about the posted complaint.
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              C
              Chandradhar Rao
              Mar 25, 2023
              Apr 2, 2023
              This thread was updated on Apr 2, 2023
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              My account has been on hold since a month.
              The welcome letter was undelivered to my address (which is HDFC bank's fault) and after that the put my account on hold.
              I am not able to withdraw money nor transfer funds from my savings account.
              My salary goes into this account and I have to make emergency transactions.
              The re-delivery of the welcome letter is not even started.
              HDFC Bank customer support has been notified about the posted complaint.
              Dear Customer,

              Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

              -Anay
              HDFC Bank Customer Assistance
              Dear Customer,

              Let us look into it for you. Please click on hdfcbk.io/k/DUvfER13Ax9 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

              -Anay
              HDFC Bank Customer Assistance
              I am glad to say hdfc has resolved the issue in 5 days of time.
              Thanks for the quick solution
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                S
                Samresh79
                from Thane, Maharashtra
                Mar 24, 2023
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                Address: I-106,RNA courtyard, sector 8, Mira road east

                Dear Sir/Madam,

                This is to bring to your kind notice that the HDFC credit card department has generated a bill amount of 106200₹ for my regalia hdfc credit card ending 3941.

                The 4 EMIs that they have included in the bill do not exist and the same was cancelled and refunded back by the Flipkart merchant on 17th Jan 2023.
                But still they have included that in the 02 March 2023 bill generated.

                I have sent several email to them to bring to notice that the all the 4 transactions have been refunded and the emis to do not exist and the same was brought to notice to them on 08th March 2023.

                After several emails, one gentleman from hdfc credit card department calls up and says that the the customer has to notify the hdfc credit card department, if there has been any refund back to the card and it is not their responsibility and he said that they will let let me know, how much to pay by 22nd March 2023.

                My billing amount was 22nd March 2023 and my outstanding as per them was 106200₹, i repeatedly ask them, how much i need to pay them by 22nd March 2023, as they admitted that they will cancel all the 4 EMIS.

                I paid 57000₹ upfront just to avoid any interest payment by 22nd March 2023.

                Today on 24th March 2023, they sent me an email that the full amount of 106200₹ has to be paid by me and also the interest amount generated.

                All the 4 EMIS were cancelled in Jan 2023 month and the money was deposited back to my credit card by Flipkart but still they continued all the 4 EMIS on the 02nd March 2023 bill.

                I am attaching all the proof available with for the correspondence but the hdfc credit card department has been purposely waiting to levy interest rates on me, in case of any default.

                In their email they still say one of the emi is still active.

                I need help from the RBI to punish this hdfc credit card and generating fraudulent bills and their resolution takes so much time and they blame the customer that we were trying to contact you but you were not reachable but they won't reply on email, just to avoid any litigation.

                My prayer to you is that they have purposely added all the EMIS, even though they were all refunded back to the card and they say that it is the customer responsibility to tell them regarding the refund.

                I am attaching all the proof available with me.
                I am presently in dubai for work but i have been harrased by hdfc credit card department.

                Regards
                Samaresh Pal
                +7 photos
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                  A
                  aosachin
                  from Pune, Maharashtra
                  Mar 24, 2023
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                  Address: Mumbai

                  Hello,

                  I got call from Aadesh kulkarni from Mumbai branch. (Mobile :[protected]]) to explain the hdfc life policy.
                  At starting only i told him i don't want to take any policy now, but he told me that just listen once then you decide.
                  I listen all policy details and told him that i don't have to take this right now, but i can think in future.

                  When he got to know that i am not taking his policy then he started abusing me and my family.
                  Kindly take appropriate action against the employee
                  HDFC Bank customer support has been notified about the posted complaint.
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                    G
                    Gurumallesha S
                    Mar 24, 2023
                    Mar 24, 2023
                    This thread was updated on Mar 24, 2023
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                    I am using HDFC Bank past 6 months but suddenly in this month(March) deducted 5 times ach charges, how can this possible
                    HDFC Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the details of the charges for us to help you with the solution.

                    -Anay, Service Manager
                    HDFC Bank Customer Assistance
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                      S
                      Sour2111
                      from Kolkata, West Bengal
                      Mar 24, 2023
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                      I have submitted all necessary documents for minor Demat on November 2022 but the account is not open.
                      It’s possible, HDFC BANK it’s a big brand but not opening a minor Demat account.
                      HDFC Bank customer support has been notified about the posted complaint.
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                        A
                        Aishwarya Bhargav
                        Mar 24, 2023
                        Mar 24, 2023
                        This thread was updated on Mar 24, 2023
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                        Address: HDFC Bank, Electronic City, Skyward Tech Park

                        I run a small business and we have our current account with HDFC Bank (Electronic City, Bangalore). On 14th March, I noticed that I wasn't able to operate the account. I called the Manager and he put me in touch with someone else. It took about 5 days for them to figure out what the issue was. They said that we had not submitted some documents (Which we already have). It has been over 48 hours since I submitted new documents but to no avail. Terrible service from HDFC.

                        My vendors are breathing down my neck and I am unable to do anything.
                        HDFC Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on hdfcbk.io/k/DUvfZvrLAj0 and share the complete concern. Please mention reference number TT[protected] along with the branch address for us to help you with the solution. Visit here hdfcbk.io/k/DUvfZLzNaup for help with branch address.

                        -Anay, Service Manager
                        HDFC Bank Customer Assistance
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                          K
                          Kedar Janjale
                          from Pune, Maharashtra
                          Mar 23, 2023
                          Mar 24, 2023
                          This thread was updated on Mar 24, 2023
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                          Hi, my two wheeler loan closed in 2002 and I requested for NOC so many times but I didn't get to my address yet.So please I requested you to send the NOC as much as possible.
                          HDFC Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on hdfcbk.io/k/DUvfZvrLAj0 and share the complete concern. Please mention reference number TT[protected] along with the loan account number for us to help you with the solution.

                          -Anay, Service Manager
                          HDFC Bank Customer Assistance
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                            P
                            prateek_
                            from Hyderabad, Telangana
                            Mar 22, 2023
                            Mar 22, 2023
                            This thread was updated on Mar 22, 2023
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                            Address: hyderabad

                            I have been charged for 2500 from november in the name of interest of a loan of 14000, but I havent taken any loan.
                            HDFC Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on hdfcbk.io/k/DUvfZvrLAj0 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                            -Anay, Service Manager
                            HDFC Bank Customer Assistance
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                              A
                              Arv32
                              Mar 20, 2023
                              Mar 21, 2023
                              This thread was updated on Mar 21, 2023
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                              Address: Salem main branch

                              Hello sir,

                              This is in reference to the transaction made in my account under the header of depository charges; without any intimidation by the hdfc bank.

                              Kindly be informed that an amount of Rs 297/- was deducted from my savings/salary account on 20 march 2023 under the name of depository charges and also holding my amount Rs.183/-

                              Initially when we did not have demat account they forced us to create one without intimating us that they are going to charge annual fees and i received the call earlier from customer care i also speak him deny of this service. Now all of a sudden they have charged Rs.297/-.. This is very bad and disappointing. And i have never used the demat account till now.. If i call the customer care they will not have answers. And they will not communicate that they are charging.. If they would had communicated that even if i don't use the account, still would be charged then i would have closed the account.

                              And after all we are working hard and earning money. Kindly suggest how do we proceed with the same to ensure that in future, no such issue is encountered.

                              Also, i request you to please refund the deducted amount to my savings account.
                              HDFC Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the details of the charges for us to help you with the solution.

                              -Anay, Service Manager
                              HDFC Bank Customer Assistance
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                                V
                                Vinay Vadluru
                                Mar 19, 2023
                                Mar 20, 2023
                                This thread was updated on Mar 20, 2023
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                                Address: Hdfc bank, ville parle east

                                This thing is haunting me again. So I got a hdfc credit card in 2018 but I've closed my account soon before even registering. But I got pending charges sms so I made a complaint and after multiple phone calls, visiting bank, drafting emails it finally got resolved in 2022. Now again from 4/5 months the pending charges sms started coming from HDFC. This is already resolved I have the complaint resolved sms from HDFC i don't know why this is happening again. This was already a frustrating thing to resolve this issue in the first place now I don't want to do it again. But it's effecting my cibil score and my mental health.
                                +2 photos
                                HDFC Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                Thanks for connecting with us. We are happy to help. Click on https://leads.hdfcbank.com/applications/webforms/apply/MoneyPlus_Benefits_SM_Com... to submit the complete concern along with the charges detail for further assistance. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                Anay,
                                HDFC Bank Customer Assistance
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                                  S
                                  Shivika Guptaa
                                  from Mawana, Uttar Pradesh
                                  Mar 18, 2023
                                  Mar 20, 2023
                                  This thread was updated on Mar 20, 2023
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                                  I have been charged ACH debit return charges every month, but my account has the amount and don't know the reason why the transactions are getting rejected from BSE and Paytm money. Amount is neither credited back nor invested. Also, there are charges.

                                  @HDFCBank @BSE @Paytm
                                  I have been trying to reach out BSE and Paytm but no responses from their end.

                                  This is so frustrating. All my salary has been deducted and no response.

                                  I have applied to stop Autopay in branch now but still don't know the reason

                                  Could youplease help me with same
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  Thanks for connecting with us. We are happy to help. Click on https://leads.hdfcbank.com/applications/webforms/apply/MoneyPlus_Benefits_SM_Com... to submit the complete concern along with the charges details for further assistance. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                  Anay,
                                  HDFC Bank Customer Assistance
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                                    M
                                    Mohammed Fahad 313
                                    from Bengaluru, Karnataka
                                    Mar 18, 2023
                                    Mar 25, 2023
                                    This thread was updated on Mar 25, 2023
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                                    Address: HDFC Bank Manyata Tech Park Branch

                                    My account has been on hold/froze becuase there was some address mix up from the HDFC backend team and I have visited the home branch several times. They sent the agent on 14th March 2023 to verify the address and yet still my account is not activated. I have my salary in the account which I cannot withdraw only because it was a mistake from the HDFC team. They just delay it saying it will be activated in 24 hours. My account was put on hold on March 1st, Its been 18 days now since my account is on hold. I really want this issue to be fixed as soon as possible.
                                    You may contact me on my Email: [protected]@gmail.com or my contact number [protected].
                                    +1 photos
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    Thanks for connecting with us. We are happy to help. Click on https://leads.hdfcbank.com/applications/webforms/apply/MoneyPlus_Benefits_SM_Com... to submit the complete concern along with the necessary details for further assistance. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                    Anay,
                                    HDFC Bank Customer Assistance
                                    I have the same issue.
                                    Did they fix for you yet?
                                    I need to make emergency transactions and my account is on hold.
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                                      K
                                      kumar232511
                                      Mar 18, 2023
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                                      Good morning.
                                      My name is kumar. I had agent code in the hdfc life insurance company..
                                      I'm not interested work in this agency.. I want my noc in the format. Please give my noc
                                      N.hkumar
                                      Agent code : 01066925
                                      Dob 15 may 1988
                                      Pan num : akjpn80789
                                      HDFC Bank customer support has been notified about the posted complaint.
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                                        Kavish Doshi
                                        Mar 18, 2023
                                        Mar 20, 2023
                                        This thread was updated on Mar 20, 2023
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                                        I've been charged INR 59.16 as per "dc intl pos txn markup+st" charges.

                                        As mentioned in the subject, I've been charged INR 59.16 as per the "dc intl pos txn markup+st" charges. Why is there suddenly a charge on this? And why haven't I been prompted or informed while making the purchase that I'll be bearing this charge as well? I've been charged 2 to 3 times. If this were to be some foreign markup transaction, it should have been continued. Anyways, I want to know why wasn't I informed before my purchase and why...
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