HDFC Bank Complaints & Reviews

I have worked as the Assistant manager Hdfc bank Ltd company. I am writing this mail to inform you that I haven't received my relieving letter yet. I had sent in my resignation letter on 4th November, 2022. My last day with the company was 1st December, 2022.kindly request please help me for the relieving letter And full and final settlement.

I had marked my card as lost to block it and i recently got it back. When i tried to unblock it with the option in the internet banking site, it does not work.

When i tried contacting the customer care number listed in the Contact us page. It turns out to be invalid and HDFC has a new number in place which is not update in the website.

Due to high call volume or some other reason call did not connect to an executive and asked me to try again later.

TL:DR
1: The Lock/Unlock option in the Website is not working. (unlock)
2: Information in the Contact Us page is not updated.

This is in reference to the transaction made in my account under the header of depository charges; without any intimidation by the hdfc bank.

Kindly be informed that an amount of rs 885.00/- was deducted from my savings/salary account on 13th jan 2023 under the name of depository charges dec-2022

Initially when we did not have demat account they forced us to create one without intimating us that they are going to charge annual fees and i received the call earlier from customer care i also speak him deny of this service. Now all of a sudden they have charged rs 885.00/-.. This is very bad and disappointing. And i have never used the demat account till now.. If i call the customer care they will not have answers. And they will not communicate that they are charging.

Please do the needful as earliest.

Regards,
Saurabh Gera

Hi,

I had booked below train ticket through HDFC bank's Payzapp app, but when I am trying to cancel the ticket, it is not loading the ticket for cancellation, due to which I have lost my Rs1525.40/- for the ticket.

Booking ID :[protected] - Amount - Rs1525.40/-

The order details page is not loading, and there is no other way to cancel the ticket, we cannot cancel the ticket through IRCTC website as it says ticket not booked through IRCTC, please check merchant app used for booking the ticket.

Kindly help me as this is app issue and no customer support as well available for this.

I had blocked net banking and UPI transactions due to some issue with a payment in my savings account, as the problem sorted out I raised a request at bank to unblock net banking and UPI. My net banking is un blocked and I am able to transact. But am not able to send money via UPI transaction such as phone pe, Paytm, google pay, etc. Since my UPI is not unblocked am not able to make transactions. I had raised complaint thru phone banking but they say that I have to fill a certain form and submit it to the HDFC Branch, and when I went to the HDFC Branch they don't know which form is it, I had visited the branch also to fix this issue but nothing happened.
So kindly request you to sort out my problem as soon as possible
Thanking you

Hi,

I had booked below train ticket through HDFC bank's Payzapp app, but when I am trying to cancel the ticket, it is not loading the ticket for cancellation, due to which I have lost my Rs 1525.40/- for the ticket.

PNR - [[protected]] - Amount - Rs 1525.40

The order details page is not loading, and there is no other way to cancel the ticket, we cannot cancel the ticket through IRCTC website as it says ticket not booked through IRCTC, please check merchant app used for booking the ticket.

Kindly help me as this is app issue and no customer support as well available for this.

I bought a Samsung tablet S6 lite on 26th October 2022 using my HDFC Millenia Credit card from the Samsung shop App. At the time of purchase, there was an offer of Rs. 3000 cashback on my credit card. But even after almost 90 days of purchase, I have not received that cashback amount yet.

I am happy to provide all the relevant information on the purchase. Let me know what information is required.

Dear SIr /Madam,

My Name JOJO T M I am writing this for your kind information and action for the below given issue:

Problem: HDFC Bank is collecting 3 months EMI on my credit card which I haven't spent and they are not ready to refund.

I have a credit card account with HDFC bank for the last 7 years and am doing quite good online purchases.

Credit card number :CC # 4636 XXXX XXXX 4943 (I don't have any HDFC bank account only credit card account I am using with net banking)

Amount : Rs. 5974 /-
Date of purchase item from the Flipkart : 09/10/2022
Date of cancellation and refund of the amount to HDFC Bank: 09/10/2022 (On same day i have cancelled the order and refund returned to bank)
EMI number: #(#85852341 Amount Rs.5974/-)

Date of EMI collection started by HDFC: 26/09/2022 (according to bank it is because of some technical issue even though the refund recived on 9th they could not initiate EMI calculations)
I have noticed this month (January 2023) only I am paying EMI for the amount which I am not at all used banks money.

I informed customer support on 17th January and they informed me that they have no facility to refund or reverse the EMI amount paid. I couldn't see any EMI cancel option on the net banking site.

As per the customer care suggestion I have escalated the case to escalation.cc on Jan 19th : Ref No:'51519849'

Escalation team also informed that even though they understand the situation they have no option to reverse the EMI collected.

As per the escalation team I have escalated the case to grievance.[protected]@hdfcbank.com Ref : [protected] on Jan 20th.

But still I have no replay from the bank or no answers to my queries.

For me the amount Rs.5974 is a big money. For the banks, they can use a lot of one-sided rules to take my money. Even for this month's statement it includes the EMI and if I am not paying the amount the bank will come with a penalty and killing interest.

Please note some of the mails pasted below from the HDFC customer case team

As a poor customer I seek justice from the respected RBI for clearing my payment soon. Please understand the tension, time and inconvenience situations created by one transaction and one side policies.

Expecting your kind action soon.

Thanks and regards
JOJO TM
Senior Manager,
Manorama News, Kochi
Mobile [protected]

Jojo T M
1:40 PM (6 hours ago)

to Grievance-Redressalcc

Dear Sir,

Ref : [protected].
Expecting your kind consideration on the below given issue at the earliest.

Thanks and regards,
Jojo T M
Senior Manager, Manorama News Kochi
Mobile: [protected]

On Fri, Jan 20, 2023 at 11:51 PM Grievance-Redressalcc wrote:
Dear Mr. Jojo,

This is with reference to your email dated January 20, 2023 regarding the HDFC credit card.

We take this opportunity to inform you that we are looking into the queries raised regarding your credit card and will respond to you by January 23, 2023. We kindly request you to bear with us in the interim.

Please feel free to write to us at: grievance.[protected]@hdfcbank.com for further assistance / clarifications that you may require in this regard.

Kindly note the query reference number for this correspondence is : [protected].

Assuring you of our best services at all times.


Regards,

Kayalvizhi P
Officer - Grievance Cell
HDFC Bank Ltd

On Wed, Jan 18, 2023 at 4:29 PM Cards Services wrote:
Dear Mr. Jojo,

This is with reference to your e-mail dated January 17, 2023 regarding emi.

We observe that the emi #85852341 was not cancelled hence monthly emi has been debited from your card and the same has been closed as on date. We regret that we are unable to reverse the emi since the emi was not cancelled.

Kindly note the query reference number for this e-mail: 51519849

Assuring you of our best services.

In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction.

If you are not satisfied with the resolution, you may write to us through our website -https://leads.hdfcbank.com/applications/webforms/apply/HDFC_Bank_Escalation/ind...⇄

Warm Regards,
Gayathri R
Customer Service Officer
Email Care Team
HDFC Bank Ltd.

Fri, Jan 20, 1:25 PM (3 days ago)

to me

Dear Mr. Jojo,

Thank you for writing to us.

This is with reference to your e-mail dated January 19, 2023 Regarding EMI issue

We observe from our records that EMI option was chosen from your end for a transaction at M/s FLIPKART INTERNET PRIV NOIDA IN for Rs. 5, 974.00 made on October 09. However the EMI not processed at tat time due to technical issue from the Bank end and the EMI has been converted on October 26, 2022

Also, we would like to inform you that the merchant refund has been received on October 09, 2022 and the EMI debited are nulified in your card account.

On receipt of your e-mail we have taken up your request to the concerned department for investigation, We wish to clarify that the emi #85852341 was not cancelled hence monthly emi has been debited from your card and the same has been closed as on date. We regret that we are unable to reverse the emi since the emi was not cancelled.

Also we wish to clarify that if the EMI is refunded from the merchant side you need to pre close the EMI.

We wish to inform you that the last three months statement has been sent to your registered email address and the same will be reached within 1 working day.

Kindly note the query reference number for this e-mail: 52816948

Assuring you of our best services.

In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction.

If you are not satisfied with the resolution, you may write to our Grievance Redressal Officer Mr. Shanmugasundar R at HDFC Bank Cards Division, 8, Lattice Bridge Road, Thiruvanmiyur, Chennai-600041 or E-mail at grievance.[protected]@hdfcbank.com .Alternatively, you can call our grievance cell at Tel:[protected].

Warm Regards,
Vasanth R
Customer Service Officer
Email Care Team
HDFC Bank Ltd.

Have made transaction of Rs. 83905.04 on 11th of October and merchant has reversed the amount on 15th October without any notification so i have checked with my relationship manager Rajat Soni and explained him the situation and he informed that merchant can't deduct amount now without my authentication. So based on this information from the bank, i have booked other tickets from another airline. And now after 2.5 months on 24th December merchant has deducted the amount and haven't travelled on this.

So why bank is not providing the correct information to the customer ? And this is not a small amount which i can just ignore.

Should we not trust our bank where our money is ?

Would really request you to take some serious action against the merchant and get my money back from them.

I have made transaction of Rs. 83905.04 on 11th of October and merchant has reversed the amount on 15th October without any notification so i have checked with my relationship manager Rajat Soni and explained him the situation and he informed that merchant can't deduct amount now without my authentication. So based on this information from the bank, i have booked other tickets from another airline. And now after 2.5 months on 24th December merchant has deducted the amount and haven't travelled on this.

So why bank is not providing the correct information to the customer ? And this is not a small amount which i can just ignore.

Should we not trust our bank where our money is ?

Would really request you to take some serious action against the merchant and get my money back from them.

I have pay all payment but HDFC still not right off so i have face financial issue.

I got call from HDFC Bank Credit Card Department for Credit Card approval. I said yes and completed all the procedures as asked like submitted documents. Then I got Application Tracking Reference number 23A[protected]N1. For the first 2 days it show 'in process' after 2 days 'credit card approved'.
Then I got mail on 21.0.2023 from HDFC stated that "We are glad to inform you that we have reviewed and processed your application (reference no. 23A[protected]N1) towards the HDFC Bank Millennia Credit Card instead of the card for which you opted."
Then I receive another mail on 23.01.2023 "This is with reference to your e-mail dated January 22, 2023 regarding status of application reference number 23A[protected]N1.
We wish to inform that Bank shall consider all the credit card application in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes (which include a combination of verifications, credit bureau reports and document verifications). During such routine verification process, we note that your application did not meet the internal credit policy / guidelines of the bank and hence, the credit card which was despatched to your mailing address and was immediately blocked from further usage. Having said this, we sincerely regret the inconvenience caused to you in this regard. We request you to apply for new credit card after 6 months.
Kindly note the query reference number for this e-mail : 55389048."

Another email on same day stated that "Subject: Your HDFC Bank Credit Card number XXXXXXXXXXXXXXXX
Thank you for your interest shown on HDFC Bank Credit Card. We regret to inform you that the above mentioned credit card has been blocked for usage as we've found some discrepancies in your documentation post processing The mailing address on your application doesn't match with your HDFC Bank records/Proofs attached. To review further, we will require you to provide us with a self-attested copy of your mailing address proof documents
Here is the list of valid documents for address proof
Valid Driving License (ensure it's not expired)
Valid Passport (ensure it's not expired)
Election/Voters ID
Aadhar card with Aadhar consent letter (Aadhar number need to be Masked)
NREGA Card
Letter issued by the National Population Register containing your Name & Address
Please respond within 45 days from the date of this letter to take up your application further for processing. Documents as mentioned above shall be forwarded to the below address:
HDFC Bank Cards Division, P.O.Box-8654, Thiruvanmiyur P.O, Chennai : 600041.
Alternatively, you could drop the same into any of the credit card drop box at your nearest HDFC Bank branch, addressed to The Manager, HDFC Bank Card Division.

We would be grateful if this letter receives your immediate attention as we would be able to take up further processing of your application only upon your confirmation on the above.
Then I replied that "I have permanent address on my Aadhaar Card. May I send it to you? I live in the rented flat on the above mentioned address, so I don’t have any address proof for the same." But the same reply "We wish to inform that Bank shall consider all the credit card application in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes (which include a combination of verifications, credit bureau reports and document verifications). During such routine verification process, we note that your application did not meet the internal credit policy / guidelines of the bank and hence, the credit card which was despatched to your mailing address and was immediately blocked from further usage. Having said this, we sincerely regret the inconvenience caused to you in this regard. We request you to apply for new credit card after 6 months."
Now on 24.01.2023 I receive call from HDFC Bank TeleAssist asking for whether my Credit Card received on my address or not. I told him the above issue. Then he replied that he will check and call me again.
Still waiting for the reply. I don't understand why HDFC do these type of things if they don't want to accept the approval then why they call us?
I have 5 bank's CC but no issue like this till now.

Dear Sir / Madam,
Myself Keerthigalakshmi, I'm Resigned my job and Relived on 09/11/2023. Request you to please process my F&F Settlement and Reliving letter. I need the same for my career growth. Please provide the same on asap.

Please find the emp details below:
Name : Keerthigalakshmi
Emp Id : 133633
Division: ADFC (UID AADHAR)
Channel : HDFC BANK LTD

I got call from the bank for credit card and I said yes for it. Everything is done. Got message that your application is submitted and in process with application ID., check after four days. Got 2-3 calls for verification. Then application status is approved. Then I got mail that “ We are glad to inform you that we have reviewed and processed your application (reference no. 23AXXXXXXXXN1) towards the HDFC Bank Millennia Credit Card instead...

Hi I have taken a personal loan from HDFC bank through paisa bazaar.
Initially when i asked the hdfc person about fee deduction the person said that it would be around 3000 (gst) eveñ though i agree because some one else from hdfc said only 2399 + gst will be deducted only.
But at the time of disbursal around 7000 rupees is deducted which include processing fee of 4719 rupees and other charges as Gap interest charges. I asked...

Hai this is Swathi, I had blocked debit card and net banking and UPI transactions due to misuse of my savings account, as the problem sorted out I raised a request at bank to unblock net banking and UPI and for a new debit card. I got a new debit card and it is working and net banking is unblocked and able to transact. But am not able to send money via UPI transaction such as phone pe, Paytm, google pay, etc. Since my UPI is not unblocked am not able to make transactions. I had raised complaints thru phone banking but every time they say that I have to fill a certain form and submit it to the HDFC Branch, and when I went to the HDFC Branch they don't know which form is it, I had visited the branch more than 7 times to fix this issue but nothing happened.
So kindly request you to sort out my problem as soon as possible
Thanking you

I have been following up with the bank on this. This is really a worst service by the bank. Just charging the quarterly money for nothing.

My Tata Digital fund is not been updated from Nov 2022

I am NRI and my entire family has been banking with HDFC for over 2 decades. Recently, I forgot my password for Net Banking and tried to reset it from Saudi Arabia by writing to HDFC and signing the relevant form they sent to me. Now they are saying that my signature doesn’t match. I have been communicating from my registered email account and with my Relationship Manager in copy, but they don’t understand that it’s impossible to exactly match a signature which is with them from past 20 years. It’s only natural to have slight variation over the years. FYI, I had recently updated my KYC 3 weeks ago, when I was in India. Now I am unable to access my own funds and my entire family is facing financial difficulties due to this. I have unpaid Society Charges, LIC Premiums, College Fees and Medical Expenses for my 80 year old mother. HDFC says that they will “revert” after 8-10 days (no assurance that they will resolve my problem) They are only always trying to sell their Loans and Investment products, but depriving the customer of their basic rights. Requesting your urgent intervention and help.

Even after paying full and final payment of Rs. 4555 on 24th March 2021 and the card was permanently closed and now almost after 2 yrs HDFC sent me a statement by text msg of Rs. 89 and when I requested them in CSD to waive off then person called Abhishek Nag represent himself as a Assistant Manager rudely answered me that it cannot be waived off as it is a GST from govt charged against 500 renewal membership fee reversed on 2nd of April. But how is this possible if 500 has been reversed by the bank as it is charged by mistake then how could be GST generated on the reversed amount. Please kindly cancel this amount and permanently close my credit card ending xxxx3847

Dear Team

My self sanjeev kumar sharma was working with hdfc bank from june 2014 and resigned from the job in dec 2022. I have to shifted the new zealand on urgent basis that's why i have not completed my notice period . and requesting to bank's HR team to provide me reliving letter but they are asking to serve notice period of 3 months.

i am unable to serve notice period as i already shifted to abroad. I am also ready to pay 3 months basic salary to bank after deduction the pending leaves as per bank process.

Pls look into and arrange solution .

Thanks and Regards
Sanjeev kumar sharma
whatsapp-[protected]