HDFC Bank Complaints & Reviews

Application No.:[protected]
Plan: HDFC Life Click 2 Protect Super(spl)
I have bought this policy 20 days back where I also made the payment. However this policy has not been issued till now and everytime I do a follow-up they make a new story. The process is very slow and I am very much disappointed by such service. When asked for cancellation they say that around 2000 INR will be deducted. When the company is taking so long to issue policy then why I should bear the loss of money

I got my address updated in my HDFC account. The address for successfully a updated and I received the confirmation mail and message on my registered number.
Post few days, I received a mail from
[protected]@hdfcbank.net on 25th Jan, 2023 stating that the ‘ Address change Initimation Letter has been undelivered and for security reasons UPI, Nebanking and Cards have been temporarily disabled .’
I have been on calls...

Good Morning.

I had an savings account in
HDFC Bank
Account no-[protected]
At Motinagar Branch.

Bank had hold my Rs.708.82 for reason mi revenue hold through gefu.
What is this and why it has been hold since one year.
Please revert it to my account.
The Branch manager also do have knowledge of this i asked he is unable to answer for it.

I once again request you to revert it to my account.

As a college student I cannot afford to pay these charges, please look into it, thankyou.
MIR[protected]
customer id[protected]

Before paying loan they were saying we will wave off cheque bounce charges and later after 8 to 9 months they auto debited all my bank balance. My account balance was 28000 but in minutes it turned to 0.
And i don't know why Rozerpay had reduced amount from my bank.

Hello,

-Date of Incident : 28th Jan 2023
-Client Number : I can share this later as this is private information
-Full description of the incident : I have a Multicurrency forex card with GBP currency. Had registered online successfully and even was able to login and reload money, view transaction, and use the card in the UK at POS. But starting 28th Jan, suddenly the correct set of credentials on the same login...

HDFC Bank — wrong charge to hdfc credit card - offus emi + payment which are as follows :

21/01/2023 OFFUS EMI, PRIN NB:03, [protected] (Ref# 09999999980121002519564) 2, 006.71
21/01/2023 OFFUS EMI, INT NBR:03, [protected] (Ref# 09999999980121002519572) 23.41

2) I Don't even know about this charges as I haven't even purchased anything on EMI on my Hdfc Credit Card if any please let me know and if not please reverse these charges ASAP preferably before the payment date

3) called customer care multiple times but the only one responding was the AI which was not helping at all. Would like to talk to hdfc executives/ officers and discuss the issue here

Customer No :[protected]
Contact No : [protected]
email id : [protected]@gmail.com

My name is biswajit nayak, i have joined as agent in hdfc life on 12 dec 2019, but i am not done any business with that time, also my code is terminated for not fullfillment of business gurantee, , my code is HDF00843547,

So i requst please remove my pan number, , -ATJPN8254F

I reside in Chala, Vapi and I was allotted the wrong branch when I completed my E-KYC and account registration. I can't travel all the way to Kanjumarg West in Bhandup to change my branch or for my day-to-day task. Kindly, please resolve this issue from your end.

I have worked as the Assistant manager Hdfc bank Ltd company. I am writing this mail to inform you that I haven't received my relieving letter yet. I had sent in my resignation letter on 4th November, 2022. My last day with the company was 1st December, 2022.kindly request please help me for the relieving letter And full and final settlement.

I had marked my card as lost to block it and i recently got it back. When i tried to unblock it with the option in the internet banking site, it does not work.

When i tried contacting the customer care number listed in the Contact us page. It turns out to be invalid and HDFC has a new number in place which is not update in the website.

Due to high call volume or some other reason call did not connect to an executive and asked me to try again later.

TL:DR
1: The Lock/Unlock option in the Website is not working. (unlock)
2: Information in the Contact Us page is not updated.

This is in reference to the transaction made in my account under the header of depository charges; without any intimidation by the hdfc bank.

Kindly be informed that an amount of rs 885.00/- was deducted from my savings/salary account on 13th jan 2023 under the name of depository charges dec-2022

Initially when we did not have demat account they forced us to create one without intimating us that they are going to charge annual fees and i received the call earlier from customer care i also speak him deny of this service. Now all of a sudden they have charged rs 885.00/-.. This is very bad and disappointing. And i have never used the demat account till now.. If i call the customer care they will not have answers. And they will not communicate that they are charging.

Please do the needful as earliest.

Regards,
Saurabh Gera

Hi,

I had booked below train ticket through HDFC bank's Payzapp app, but when I am trying to cancel the ticket, it is not loading the ticket for cancellation, due to which I have lost my Rs1525.40/- for the ticket.

Booking ID :[protected] - Amount - Rs1525.40/-

The order details page is not loading, and there is no other way to cancel the ticket, we cannot cancel the ticket through IRCTC website as it says ticket not booked through IRCTC, please check merchant app used for booking the ticket.

Kindly help me as this is app issue and no customer support as well available for this.

I had blocked net banking and UPI transactions due to some issue with a payment in my savings account, as the problem sorted out I raised a request at bank to unblock net banking and UPI. My net banking is un blocked and I am able to transact. But am not able to send money via UPI transaction such as phone pe, Paytm, google pay, etc. Since my UPI is not unblocked am not able to make transactions. I had raised complaint thru phone banking but they say that I have to fill a certain form and submit it to the HDFC Branch, and when I went to the HDFC Branch they don't know which form is it, I had visited the branch also to fix this issue but nothing happened.
So kindly request you to sort out my problem as soon as possible
Thanking you

Hi,

I had booked below train ticket through HDFC bank's Payzapp app, but when I am trying to cancel the ticket, it is not loading the ticket for cancellation, due to which I have lost my Rs 1525.40/- for the ticket.

PNR - [[protected]] - Amount - Rs 1525.40

The order details page is not loading, and there is no other way to cancel the ticket, we cannot cancel the ticket through IRCTC website as it says ticket not booked through IRCTC, please check merchant app used for booking the ticket.

Kindly help me as this is app issue and no customer support as well available for this.

I bought a Samsung tablet S6 lite on 26th October 2022 using my HDFC Millenia Credit card from the Samsung shop App. At the time of purchase, there was an offer of Rs. 3000 cashback on my credit card. But even after almost 90 days of purchase, I have not received that cashback amount yet.

I am happy to provide all the relevant information on the purchase. Let me know what information is required.

Dear SIr /Madam,

My Name JOJO T M I am writing this for your kind information and action for the below given issue:

Problem: HDFC Bank is collecting 3 months EMI on my credit card which I haven't spent and they are not ready to refund.

I have a credit card account with HDFC bank for the last 7 years and am doing quite good online purchases.

Credit card number :CC # 4636 XXXX XXXX 4943 (I don't have any HDFC bank account only credit card account I am using with net banking)

Amount : Rs. 5974 /-
Date of purchase item from the Flipkart : 09/10/2022
Date of cancellation and refund of the amount to HDFC Bank: 09/10/2022 (On same day i have cancelled the order and refund returned to bank)
EMI number: #(#85852341 Amount Rs.5974/-)

Date of EMI collection started by HDFC: 26/09/2022 (according to bank it is because of some technical issue even though the refund recived on 9th they could not initiate EMI calculations)
I have noticed this month (January 2023) only I am paying EMI for the amount which I am not at all used banks money.

I informed customer support on 17th January and they informed me that they have no facility to refund or reverse the EMI amount paid. I couldn't see any EMI cancel option on the net banking site.

As per the customer care suggestion I have escalated the case to escalation.cc on Jan 19th : Ref No:'51519849'

Escalation team also informed that even though they understand the situation they have no option to reverse the EMI collected.

As per the escalation team I have escalated the case to grievance.[protected]@hdfcbank.com Ref : [protected] on Jan 20th.

But still I have no replay from the bank or no answers to my queries.

For me the amount Rs.5974 is a big money. For the banks, they can use a lot of one-sided rules to take my money. Even for this month's statement it includes the EMI and if I am not paying the amount the bank will come with a penalty and killing interest.

Please note some of the mails pasted below from the HDFC customer case team

As a poor customer I seek justice from the respected RBI for clearing my payment soon. Please understand the tension, time and inconvenience situations created by one transaction and one side policies.

Expecting your kind action soon.

Thanks and regards
JOJO TM
Senior Manager,
Manorama News, Kochi
Mobile [protected]

Jojo T M
1:40 PM (6 hours ago)

to Grievance-Redressalcc

Dear Sir,

Ref : [protected].
Expecting your kind consideration on the below given issue at the earliest.

Thanks and regards,
Jojo T M
Senior Manager, Manorama News Kochi
Mobile: [protected]

On Fri, Jan 20, 2023 at 11:51 PM Grievance-Redressalcc wrote:
Dear Mr. Jojo,

This is with reference to your email dated January 20, 2023 regarding the HDFC credit card.

We take this opportunity to inform you that we are looking into the queries raised regarding your credit card and will respond to you by January 23, 2023. We kindly request you to bear with us in the interim.

Please feel free to write to us at: grievance.[protected]@hdfcbank.com for further assistance / clarifications that you may require in this regard.

Kindly note the query reference number for this correspondence is : [protected].

Assuring you of our best services at all times.


Regards,

Kayalvizhi P
Officer - Grievance Cell
HDFC Bank Ltd

On Wed, Jan 18, 2023 at 4:29 PM Cards Services wrote:
Dear Mr. Jojo,

This is with reference to your e-mail dated January 17, 2023 regarding emi.

We observe that the emi #85852341 was not cancelled hence monthly emi has been debited from your card and the same has been closed as on date. We regret that we are unable to reverse the emi since the emi was not cancelled.

Kindly note the query reference number for this e-mail: 51519849

Assuring you of our best services.

In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction.

If you are not satisfied with the resolution, you may write to us through our website -https://leads.hdfcbank.com/applications/webforms/apply/HDFC_Bank_Escalation/ind...⇄

Warm Regards,
Gayathri R
Customer Service Officer
Email Care Team
HDFC Bank Ltd.

Fri, Jan 20, 1:25 PM (3 days ago)

to me

Dear Mr. Jojo,

Thank you for writing to us.

This is with reference to your e-mail dated January 19, 2023 Regarding EMI issue

We observe from our records that EMI option was chosen from your end for a transaction at M/s FLIPKART INTERNET PRIV NOIDA IN for Rs. 5, 974.00 made on October 09. However the EMI not processed at tat time due to technical issue from the Bank end and the EMI has been converted on October 26, 2022

Also, we would like to inform you that the merchant refund has been received on October 09, 2022 and the EMI debited are nulified in your card account.

On receipt of your e-mail we have taken up your request to the concerned department for investigation, We wish to clarify that the emi #85852341 was not cancelled hence monthly emi has been debited from your card and the same has been closed as on date. We regret that we are unable to reverse the emi since the emi was not cancelled.

Also we wish to clarify that if the EMI is refunded from the merchant side you need to pre close the EMI.

We wish to inform you that the last three months statement has been sent to your registered email address and the same will be reached within 1 working day.

Kindly note the query reference number for this e-mail: 52816948

Assuring you of our best services.

In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction.

If you are not satisfied with the resolution, you may write to our Grievance Redressal Officer Mr. Shanmugasundar R at HDFC Bank Cards Division, 8, Lattice Bridge Road, Thiruvanmiyur, Chennai-600041 or E-mail at grievance.[protected]@hdfcbank.com .Alternatively, you can call our grievance cell at Tel:[protected].

Warm Regards,
Vasanth R
Customer Service Officer
Email Care Team
HDFC Bank Ltd.

Have made transaction of Rs. 83905.04 on 11th of October and merchant has reversed the amount on 15th October without any notification so i have checked with my relationship manager Rajat Soni and explained him the situation and he informed that merchant can't deduct amount now without my authentication. So based on this information from the bank, i have booked other tickets from another airline. And now after 2.5 months on 24th December merchant has deducted the amount and haven't travelled on this.

So why bank is not providing the correct information to the customer ? And this is not a small amount which i can just ignore.

Should we not trust our bank where our money is ?

Would really request you to take some serious action against the merchant and get my money back from them.

I have made transaction of Rs. 83905.04 on 11th of October and merchant has reversed the amount on 15th October without any notification so i have checked with my relationship manager Rajat Soni and explained him the situation and he informed that merchant can't deduct amount now without my authentication. So based on this information from the bank, i have booked other tickets from another airline. And now after 2.5 months on 24th December merchant has deducted the amount and haven't travelled on this.

So why bank is not providing the correct information to the customer ? And this is not a small amount which i can just ignore.

Should we not trust our bank where our money is ?

Would really request you to take some serious action against the merchant and get my money back from them.

I have pay all payment but HDFC still not right off so i have face financial issue.