| Address: Bangalore, Karnataka, 560100 |
I am using HDFC credit card from 03/2014 expire date is 03/17, and i am not using the card for last 3 months (starting of the year 2017) and paid all the dues, when after the expire date 03/17 HDFC charged me 500 Rupees, when i called the customer care they told me it is for Annual fees, but i am not interested to continue the credit card. so i asked them to close the card, Customer care representative side already my new credit card was sent. But i was relocated to Bangalore 2 years back. the card went to Hyderabad and returned back to bank. now i cant able to login to my account, not able to redeem my points, not able to change my address even online.
#1, Why do HDFC bank is asking me to send a hard copy of my credit card details for the closure of my credit card? is this is confidential.
#2, Why not they send the representative to my location for closure formalities? As they can able send the representative while opening the new credit card account.
Apr 5, 2018
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Feb 27, 2018
HDFC Bank Customer Care's response Dear Customer,
I request you to share your card no. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.
-Manoj
HDFC Bank Customer Assistance
Oneassist members ship no-365454