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HDFC Bank Complaints & Reviews

2.9
Updated: Oct 4, 2026
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HDFC Bank reviews & complaints page 1008

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G
gincyanto
from Bengaluru, Karnataka
Mar 29, 2018
Resolved
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Resolved

I have given all documents required to open nri account to me in hdfc branch kuriachira, thirussur, kerala in november 2017 during my last visit to kerala.
Till now, account is not opened for me. Almost 4 months are over. I don't know what difficulty they are facing in opening an nri account to me. I have given all required documents in branch (Photo, passport, visa etc). It is very good example of ignoring customers and testing their patience.
Mar 29, 2018
Complaint marked as Resolved 
Concerned Person from the branch contacted me with the reason stating that pending for approval
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Mar 29, 2018
HDFC Bank Customer Care's response
Dear Customer,

We confirm our branch official Mr. Ranjithkumar Prabhu R has sent you an e-mail to assist you with your query. For any further assistance and for all your Banking needs, you may please contact your Mr. Ranjithkumar Prabhu R on [protected].

-Manoj
HDFC Bank Customer Assistance
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    Mohideen84
    from Bengaluru, Karnataka
    Mar 29, 2018
    Resolved
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    Resolved

    Website: www.hdfcbank.com/htdocs/common/fastag/contact.html

    Have applied for fastag on 19-mar-2018.
    The reference number is hfr039815.
    Also there was a commitment that it will be delivered in 7 working days.

    Now it has been 9 working days and yet to no avail.
    If there is a delay in delivering the id itself, then i am worried how their response would be for emergency roadside assistance.

    I should have gone for other service providers. My bad, i've chosen hdfc bank.

    Now i do not want it anymore due to this delay and cancel it.

    But the customer support toll free "[protected]" is full time busy for the past 2 days.

    Please do not go for hdfc fastag. They are pathetic.
    Apr 4, 2018
    Complaint marked as Resolved 
    Received the item on 29-Mar after raising this issue. (after 9 working days) There was no information about delivery either through mobile or email. This has led to the confusion. This can be avoided by appropriate notification to customers.
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 29, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance

    -Manoj
    HDFC Bank Customer Assistance
    Apr 04, 2018
    Updated by Mohideen84
    Issue resolved. Received the item on 29-Mar after raising this issue. (after 9 working days)
    There was no information about delivery either through mobile or email.
    This has led to the confusion.

    This can be avoided by appropriate notification to customers.
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      Sharique Alam
      from Lucknow, Uttar Pradesh
      Mar 29, 2018
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      Address: Ghaziabad, Uttar Pradesh, 201005
      Website: Deal money.com

      My policy no 19959857 this policy sold me on fake commitment i had already marked complaint at your provided mail id with voice recording of your agents.

      My request is that i want this policy to be cancelled which has sold me on fake commitment.

      Regret to say that your office bluntly refused to do the same. Either you take action against the agent by cancelling there agency or you make refund by cancelling my policy

      We have registered your concern and will get back to you shortly. Please quote this service request no. 1-[protected] for further interactions. - hdfc life

      An early action shall be highly appreciated

      Thanks and regards
      Sharique alam
      [protected]
      HDFC Life customer support has been notified about the posted complaint.
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        Naziya aibani
        from Mumbai, Maharashtra
        Mar 28, 2018
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        Address: Mumbai City, Maharashtra, 400061

        Dear associates,
        I mr rahil aibani,
        I going to launch a complain against your agent his name is deepak and he his calling to me from this no[protected]/+[protected] and he is giving me bed words and saying me that i have no time to visit and when i will visit you have to buy the policy today and if you don't buy i will come to your home and show you properly and if you are going to mail again i will come to your home and show what i am this type of agency people you appoint and touchier the people i will complain against you and the person if any thing happen to me and my family the hdfc bank is responsible
        HDFC Life customer support has been notified about the posted complaint.
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          R
          Riteshkalra
          from Pune, Maharashtra
          Mar 28, 2018
          Resolved
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          Address: 380015

          Hdfc bank while offering the priority pass with regalia card clearly stated that use on international airport will be free up till complimentary visits and will be charged at domestic airports.

          Now what does this mean? Any normal person will understand that use on intl airport within india is also free on pp.

          In january they had send a message which stated: use of pp on any airport with in india will be charged at 27$.

          This clearly means that they have made a change to the policy and are willing to communicate to the customers accordingly by using these specific comments about india airport.

          Despite this they have charged me over rs. 6000 for 3 visits during december '17

          How could they do so? I demand a reversal of these charges.

          Regards,
          Ritesh
          [protected]
          May 5, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 29, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          We wish to clarify the following: · The Primary card holder and Add on member can jointly avail 3 complimentary access to Priority Pass lounges outside India in a calendar year . All Lounge visits within India using priority pass will be charged at US $27 + GST as applicable w.e.f. 25th May 2017 · Lounge Visits outside India exceeding the complimentary visits will be charged at US $27 + GST as applicable w.e.f. 25th May 2017 · All guests visits using Priority pass would be charged at US $27 + GST per visit per guest · Charges will be billed to your credit card statement within 90 days of Lounge visit · For Lounge visits within India, you can avail 2 complimentary lounge access per quarter through Regalia First Visa/Master Credit Card Lounge program(Please swipe your Regalia First Credit card to avail the complimentary lounge access). · To Know about number of lounge visit through Priority Pass, you can write to priority pass team @ [protected]@prioritypass.com.hk by providing your Priority pass number along with Add on priority pass number if any. We wish to inform you that lounge access updates were intimated vide Estatements / Bank's website. The website was also updated in the month of March 2017. You may refer to the below link for details on the same. https://www.hdfcbank.com/personal/credit_card/regalia-first

          -Manoj
          HDFC Bank Customer Assistance
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            M
            mahesh palepu
            from Salem, Tamil Nadu
            Mar 28, 2018
            Resolved
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            Address: 560045

            Cancellation of one assist membership
            I am a hdfc bank credit card holder. I am not interested about this service and don't want this membership any more. So cancel the membership one assist please asap and let me know if any details required.

            Oneassist relationship number : 1087966
            Name :- mahesh palepu
            Mobile no. :- [protected]
            Credit card number ending :- 1687
            Aug 6, 2021
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Factory club FACTORY CASMTER CARE HELPLINE NUMBER from the point where it to be the same problem I was thinking that I am not familiar a photo is it the point that it has a good weekend of a sudden for this message is intended recipient of your assignment to get it back from him for this message and all copies to do a full name to do with you in person or not you have received [protected]
            Dear Mahesh

            Greetings from OneAssist...!

            We deeply regret for the inconvenience caused to you.

            As per your request, plan has been cancelled vide Service Request number 3036168.

            Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

            Regards,

            Brij

            Team OneAssist
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              M
              Mayur Sathawane
              Mar 28, 2018
              Resolved
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              Resolved

              Address: Pune, Maharashtra, 411057

              Dear sir,
              I would like to bring your kind notice that neft transfer for amount of rs. 5000 vide transaction number n[protected] has been not credited to beneficiary account yet. I transferred the amount today around 12:30 pm.
              I reconfirmed with beneficiary and he is still waiting for the amount.
              I am transferring the money to beneficiary account form last 3 years, so no chance of wrong account details.
              Please look into the issue and do the needful.
              Thank you.
              Regards,
              Mayur sathawnae
              May 5, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 28, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

              -Manoj
              HDFC Bank Customer Assistance
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                Neetika Srivastava
                from Khutar, Uttar Pradesh
                Mar 28, 2018
                Resolved
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                Resolved

                Address: Lucknow, Uttar Pradesh

                Sir,
                My name is neetika srivastava. Most repectfully i want to say that i submitted b. Le. Ed fees rs. 1600 in lucknow university date 28/03/2018 at 11:43am via given option other bank debit card from your hdfc bank. My money was duducted from my account but fees is not submitted. Please help me in this matter. Please refund my money in my account.
                Account number - [protected]
                Bank name - punjab national bank aliganj lucknow.
                Please help
                May 5, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 28, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                With reference to your complaint regarding a debit placed on your PNB savings account kindly Submit a complaint /dispute letter with the issuing bank PNB branch where you hold the savings bank account. Assuring you of our best services always.

                -Manoj
                HDFC Bank Customer Assistance
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                  E
                  Eprabha Garan
                  from Chennai, Tamil Nadu
                  Mar 28, 2018
                  Resolved
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                  Resolved

                  Address: Kanchipuram, Tamil Nadu, 600100
                  Website: One assist plan

                  I'm hdfc credit holder, with out my knowledge debited rs 1399 money from my account ending with 6073. I don't want one assist plan. Cancel that paln refund my money soon as possible.
                  Please kindly cancel one assist plan and refund my money otherwise cancel credit card alook i don't want spend money for useless services
                  Customer id:75350540
                  Card ending :6073
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Mar 28, 2018
                  Updated by Eprabha Garan
                  Cancel that paln soon as possible
                  Dear Eprabha,

                  Greetings from OneAssist..!

                  We deeply regret for the inconvenience caused to you & appreciate your patience.

                  We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                  Should you require any further assistance, please reach us at[protected].

                  Regards,

                  Brij

                  Team OneAssist.
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                    S
                    Salman_sam
                    from Ulundurpet, Tamil Nadu
                    Apr 2, 2018
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                    Address: Chennai, Tamil Nadu

                    I have Salary account in HDFC bank. But they opened demat account without my permission. This happened to most of the employees. I have already sent an email to close my demat account. But there is no response. Now I have RS 850 as Yearly charge.This is happened without my knowledge, So I can not pay for this. I want to close my demat Account in HDFC
                    HDFC Securities customer support has been notified about the posted complaint.
                    to know the status of your demat account you may contact HDFC demat section at[protected] extn - 5 or write to [protected]@hdfcbank.com
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                      P
                      Prerana Saraf
                      from Kolkata, West Bengal
                      Mar 28, 2018
                      Resolved
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                      Resolved

                      I am a holder of hdfc bank visa business regalia credit card where i had received priority pass for complimentary access to lounges at airport terminals.

                      I have received the latest statement for my credit card on 16.02.18 (Attached herewith) in which i have been charged for using the priority pass for lounge visits at domestic airports in the months of september 2017 and october 2017.

                      Kindly note that it is unacceptable and hdfc should reverse the charges on the basis of the following points:

                      1. I was not aware of the changes of the terms and conditions of priority pass, as i did not receive any official communication regarding the same through sms or email.

                      2. I always carry both the cards i. E. Priority pass and hdfc regalia business credit card to the lounge reception. Had i been aware that priority pass is chargeable at domestic lounges, i could have used my hdfc bank regalia credit card instead.

                      3. I did not receive any alerts when my card was being charged. It is unethical on the part of hdfc to charge the credit card and not provide any communication for the same.

                      4. The credit card statements for 3 months following the priority pass usage, did not reflect these charges. As per the new terms and conditions the charges should reflect int he statement by 90 days from the date o[censored]sage.

                      5. Lastly, kindly note that we are having long standing relationship with hdfc bank. Our organisation m/s alliance commercial transport has current accounts, loan accounts, od accounts etc. With hdfc bank.in view of the same, we expect that you should immediately reverse these charges, so our trust in hdfc is maintained and we can continue to do business with your bank.
                      May 3, 2018
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 28, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We are fully sensitized to the comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id within 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                      -Manoj
                      HDFC Bank Customer Assistance
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                        vaishnikhil17
                        from Bengaluru, Karnataka
                        Mar 28, 2018
                        Resolved
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                        Resolved

                        I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 9875 without my concern on date:02/02/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-
                        Credit card no. Ending with - 9875
                        Mob. No-[protected]
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Mar 28, 2018
                        Updated by vaishnikhil17
                        I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 9875 without my concern on date:02/02/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-
                        Name :- Nikhil Vaish
                        Mobile No. :- [protected]
                        Credit Card Number Ending :-545964...9875
                        Dear Nikhil,

                        Greetings from OneAssist..!

                        We are very sorry to hear about your experience and regret the inconvenience caused to you.

                        We have forwarded your details to our team and they shall update you with the current development on your case.

                        We appreciate your patience in the interim.

                        Regards

                        Brij

                        Team OneAssist
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                          Mabood Alam
                          from Mohali, Punjab
                          Mar 28, 2018
                          Resolved
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                          Resolved

                          Address: Pratapgarh, Uttar Pradesh, 230204

                          My name-mabood alam
                          A/c-[protected]
                          Branch-kunda
                          I want to close my saving account but branch manager and other staff not work on it he and she says to me after aproval i can do close your account after minimum
                          2 or 3 months today passed 20 days allready of sign on account closer form
                          So please urgent work on this way and close my account please help me
                          May 2, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 31, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We understand that our Branch Manager has contacted you and addressed your query. As informed, you account number: 5010******9846 stand closed.

                          -Bejoy
                          HDFC Bank Customer Assistance
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                            Sindhuja27
                            from Noida, Uttar Pradesh
                            Mar 28, 2018
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                            Address: Hyderabad, Andhra Pradesh

                            I am getting a credit bill of much higher amount than used. I have checked the statement but not able to get it. Could you please look into it.
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                              Nanu726
                              from Delhi, Delhi
                              Mar 28, 2018
                              Resolved
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                              Resolved

                              Address: New Delhi, Delhi, 110063

                              Hi i have been really sick to write this email. A person called vishal [protected] from hdfc bank has been calling my family and collegue's for payment recovery.
                              I fail to understand if these people are really there to just recover money by hook or crook or to collect good incentives they have all the rights to go to any extent to mentally pressurise a person and take him to the point of depression.
                              I availed a credit card from hdfc bank.. The worst day of my life i would say..
                              Situations changed and i went through a severe financial crunch lost job.. Father got paralytic attack... Living at a rented house... Being a sole earner of the household when i was unable to pay back.. I have been helpless to sometines not even able to earn bread for my family...
                              And the worst part is they would not even listen to your side.. All these recovery agents are concerned is about how to screw a person's life so that they as a customer "care" executive can earn higher incentives on fulfilling their targets.
                              Not all debters are cheaters... Not one knows what's going to happen with them in future.
                              I please request you to save me and my family from this mental torture and threatings to pay off...
                              I am literate person i know i availed a service and i need to pay back which i have done in the past dutifully but now when i am unable to do so as of now i get this behavior from the bank.
                              I just want to request banks if this is the way you recover ur payments please clarify at the very first step to your customer that see mr. Xyz we are ready to give u a service but i[censored] fail to payback u will be made to realise u have made the biggest mistake o[censored]r life.
                              And to the recovery agent... I also do a job to earn a living for my family but not at the cost of ruining people's peace... U don't really know what the person might be going through.. Atleast maintain the very basic of etiquettes while addressing a person.
                              May 8, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 28, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Let us look into it for you. Please share your Card No. with registered contact info & the complete issue on [protected]@hdfcbank.com. Mention this Ref No.TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                              -Manoj
                              HDFC Bank Customer Assistance
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                                mahi05
                                from Rusera, Bihar
                                Mar 28, 2018
                                Resolved
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                                Resolved

                                Address: Ranchi, Jharkhand, 834008

                                After applying for credit card of hdfc, i am getting to much verification calls. Which is irritating me unnecessarily. Further this kind of call is the breach of privacy and attaraction of misshappening with the family or anyone who is living alone. Banks are already getting many documents related to kyc. Then making such calls for varification is useless and unnecessary.
                                Apr 29, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 28, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                I request you to share your Card application no., caller details, date and time of the call and your contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  VTJ Viswanath's Travel Jam
                                  from Haridwar, Uttarakhand
                                  Mar 28, 2018
                                  Resolved
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                                  Resolved

                                  Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                                  My voided transaction with metro hospital, noida is not yet refunded in my bank account. It has been more than 4 days that i haven't received any kind of refund of my rs 500 consultation charge, since the doctor wasn't there yet the people in your counter took rs 500 and later on gave a void transaction receipt.

                                  Please look into the matter as soon as possible and get my monry refunded.

                                  I have attached the copy of the voided transaction receipt.
                                  May 10, 2018
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 28, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  I request you to share your account/customer Id, complete issue and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                  -Manoj
                                  HDFC Bank Customer Assistance
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                                    brucelus
                                    from Mumbai, Maharashtra
                                    Mar 28, 2018
                                    Resolved
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                                    Resolved

                                    Address: Chennai, Tamil Nadu, 600088

                                    Dear team,

                                    Hdfc cheated me with their fake promises, i got lots of mail received from hdfc regarding cash back i applied the same but they are not yet credited a single paisa, never use hdfc bank products, i will close my account soon. Very worst service experience i had with overall hdfc team, still they are not ready to rectify my issues, and i understand they paid huge amount for receiving the bank of the year award, in fact they are the worst bank of the year... Fed up with hdfc bank, escalation team. Illiterate fellows can behave better than this. Time taken period is too much... Call me on [protected]

                                    The worst banking experience i had ever is hdfc bank... Parag rago
                                    Apr 28, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 28, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    I request you to share your complete concern, account no./customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                    -Anay
                                    HDFC Bank Customer Assistance
                                    Mar 28, 2018
                                    Updated by brucelus
                                    That's okay what about the Turn around time because i already waited 7 Months for your response still no action taken, and how can i trust this ? please take action immediately
                                    May 09, 2018
                                    Updated by brucelus
                                    Dear Anay
                                    i send mail to your team and got Auto confirmation mail however i didn't get a single reply from your team, because everyone knows i am eligible for this benefit, and please don't try to cheat me again, give me the solution here itself
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                                      shrutika bhagat
                                      from Ahmedabad, Gujarat
                                      Mar 28, 2018
                                      Resolved
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                                      Resolved

                                      Address: Pune, Maharashtra, 411015

                                      Worst ever experience form hdfc not worth for expectations... I had met with an accident last month and still paid my bill but current month i got delayed to pay my bill as my salary was not sufficient to pay hence collection people started calling and that to day and night messages are been send in night time from personal number customers details are not at all secure with hdfc anymore... And these people talk in such bad language cant even speak in proper indian english pune branch employee name snehal kate use my details calling me from her personal number to contact me day and night messages are been send as per the government law is this right i need this to be resolved asap. I have to take further this to consumer forum and make sure the girl name snehal kate and her manager gabriel will lose their jobs.
                                      May 12, 2018
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 28, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      I request you to share your Card number, caller details and your registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                      -Manoj
                                      HDFC Bank Customer Assistance
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                                        M
                                        Mehul Patadia
                                        from rajkot, Gujarat
                                        Mar 28, 2018
                                        Resolved
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                                        Resolved

                                        Address: Rajkot, Gujarat, 360001

                                        Dear sir, i have worked for hdfc bank till 5th january 2013. As per my offer letter during my joining, it was mentioned that either i serve 90 days after resignation or pay short period served salary. I have resigned on 21st dec 2012 with last working day as 5th january 2013 and also informed to hr, my bm & cluster manager that they can take remaining short period salary amount from my salary account. I have taken many follow ups but still not received my provident fund.. Request you to kindly look into matter. My details are as follow : name : mehul patadia, emp code : m5936. Mobile no. : [protected] thanks & regards, mehul patadia, [protected].
                                        May 8, 2018
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Mar 28, 2018
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        Please share your employee code, supervisor's name, office location & contact on exit.[protected]@HDFCBank.com. We'll get back!

                                        -Manoj
                                        HDFC Bank Customer Assistance
                                        Mar 28, 2018
                                        Updated by Mehul Patadia
                                        Dear Sir,
                                        Mr. Manoj,

                                        Thanks for prompt response.
                                        My employee ID was M5936.

                                        All other details are already with all the concern departments. They need to find only my employee ID in their mail box.
                                        Dear Sir, i have still not getting any positive response..

                                        Kindly look in to the matter asap.
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