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HDFC Bank Complaints & Reviews

2.9
Updated: Nov 26, 2025
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H
Harsimran Ahuja
from Jammu, Jammu and Kashmir
Mar 3, 2018
Resolved
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Address: 144022

As per the offer details (5% cashback on transactions of 35k and above, max cashback 4k), i and my cousin made 2 separate transactions at tanishq, both amounting to more than 80k each from different hdfc cards. Dated 22nd sept 2017.

I have not received the cashback till now.

I called the customer care and but they have no idea about this offer.

This is totally unexpectable behavior and i am thinking of closing my hdfc credit card.
Apr 5, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Mar 05, 2018
HDFC Bank Customer Care's response
Dear Customer,

Please share your Card No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

Anay,
HDFC CUstomer Service Assistance.
Apr 06, 2018
Updated by Harsimran Ahuja
THE COMPLAINT STANDS UNRESOLVED.

The registered contact number is [protected]

"Mention this Ref No. TTU[protected]" - where is the Ref No. ??
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    H
    Harsimran Ahuja
    from Jammu, Jammu and Kashmir
    Mar 3, 2018
    Resolved
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    Resolved

    Address: 144022

    As per the offer details (5% cashback, max 4k), i and my cousin made 2 separate transactions at tanishq, both amounting to more than 80k each from different hdfc cards. Dated 22nd sept 2017.

    I have still not received the cashback till now.

    I called the customer care and but they have not idea about this offer.

    This is totally unexpectable behavior and i am thinking of closing my hdfc credit card.
    Apr 6, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 05, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    We infer that you have sought clarification with regard to your credit card account. In this regard, we regret to assist you further in the absence of the card details, Having said this, we request you to provide the following details to the below e-mail id to enable us to do the needful. 1.Name as mentioned in the card account, 2.Last four digit of your credit card (xxxx xxxx xxxx 1234), 3.Contact number as updated in the card account and latest contact number. 4.Email address as updated in the card account. You may write to us at [protected]@hdfcbank.com and we shall assist you. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

    Anay,
    HDFC Customer Service Assistance.
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      Nitish8334
      from Delhi, Delhi
      Mar 3, 2018
      Resolved
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      Resolved

      Address: 110016

      I was due in my credit card payment for 2months and now my savings account balance is on hold and i am unable to use my money. I dnt know why they would block all my money atleast half of it should be left so that i can survive for my daily expenses. Now i dnt have any money to eat ir to survive. Very bad service on cx care and online banking. Please help me
      Please contact me on [protected] as soon as possible
      Apr 3, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 03, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      Let us look into it for you. Please share your Card No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

      -Manoj
      HDFC Bank Customer assistance
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        K
        K S PRAKASH
        from Chennai, Tamil Nadu
        Mar 3, 2018
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        Address: Chennai, Tamil Nadu

        I am using hdfc credit card. Amount has been debited from my credit card ending with number 3319 without notifying me. I don't require this plan. Cancel this plan and refund the amount that was debited from my account. This has been happening for two consecutive years. I need this to be rectified as soon as possible. Without notifying the customers this should not be done.
        HDFC Bank customer support has been notified about the posted complaint.
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          B
          Bullet Balaji
          from Chennai, Tamil Nadu
          Mar 3, 2018
          Resolved
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          Address: 600087

          Hello sir
          Please send me a copy of the "no objection certificate" for the settlement that was done on my hdfc bank credit card# [protected].
          I would also request you to please clear my name from cibil as the settlement was successfully closed in a single payment. My details are mentioned below.

          Name: lachiyam. S
          Credit card number : [protected]
          Pan - akbpl0726b
          Apr 17, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 05, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          We have taken note of your comments expressed and you may look forward to receiving a response to your e-mail id within 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

          -Manoj
          HDFC Bank Customer Assistance
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            K
            Kamleshshinde
            from Mumbai, Maharashtra
            Mar 3, 2018
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            Address: Kolhapur, Maharashtra

            Hello there

            I received sms from hdfc bank 1 march 2018 that rs-1399/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
            And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

            Please deactivate and refund my money asap
            Name: kamlesh shinde
            One assist relationship no: 1770158
            Hdfc credit card no. Xxxx0456
            Mobile no: [protected]
            Email : kamalptm. [protected]@gmail.com
            HDFC Bank customer support has been notified about the posted complaint.
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              A
              Aijaz Arts
              from Pune, Maharashtra
              Mar 3, 2018
              Resolved
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              Resolved

              Address: 403702

              I am complaining about downgrading
              I have a current a/c no [protected] in the of aijaz arts branch canacona south goa
              I have given to request to branch for downgrading the account from 40000 avg. Balance to 10000 avg balance in the month of january 22/2018 but the same has still not done,
              I have visited the branch 7 time in a month,
              They does not listen to me
              I think no one is bothered about the customer.
              Please do the needfull on priority basis
              Mob no [protected]
              Apr 3, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 03, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

              -Manoj
              HDFC Bank Customer Assistance
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                P
                pulak samanta
                from Kolkata, West Bengal
                Mar 3, 2018
                Resolved
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                Resolved

                Address: 722102

                To,
                Customer support department
                Hdfc life insurance co. Ltd.,
                Lodha excelus, 13th floor, apollo mills, compound, n. M. Joshi marg,
                Mahalaxmi, mumbai-400011

                Sub. Application for cancellation of misguided & cheated policy

                Dear sir/ma’am,
                I, mr. Pulak kumar samanta, a policy holder of bellow mentioned policy, which is duly taken from a broking agency details mentioned bellow.

                . Policy details:
                Policy no. Issue date policy prm. Amount la name
                1.[protected]aug-2016 62, 644 rs mr. Pulak kumar samanta
                Reference to the above mentioned policy my complain is that when agent discussed about this investment
                Firstly, said that this policy have the option for single time premium payment.
                Secondly, they did not provide any type of policy illustration form or documents where i can get all the benefit details of the policy.
                Thirdly, when i checked the policy bond i found some mis-commitment & even i have not recieved any authentic verification call from your broking agency or company’s end where i can get the information about the policy terms & condition. Even i send mr. Sukanta bhowmik. For policy cancellation but he took the bond and did not cancelled and he returned my policy bond after freelook period.
                So, please consider my complain against these circumstances and cancel my policy as i am unable to continue this for such a long term and refund my amount so that it will help me in my current financial concerns.

                Thanks & regards.
                Yours faithfully,

                Policy holders name. Mr. Pulak kumar samanta
                Dob. 02-apr-1967
                Contact no. [protected]
                Address. Drs quarter, g/2/8, gobidanagar,
                Bankura sammilani medical college & hospital
                Bankura-722102
                Email. Id. [protected]@gmail.com
                Apr 5, 2018
                Complaint marked as Resolved 
                HDFC Life customer support has been notified about the posted complaint.
                Verified Support
                Mar 05, 2018
                HDFC Life Customer Care's response
                Hi, kindly inform the customer to write his concern to us at [protected]@hdfclife.com from the registered Id to have the same looked into and to carry out the investigation further.
                Verified Support
                Mar 05, 2018
                HDFC Life Customer Care's response
                Once the email is sent, kindly share the interaction Id with us.
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                  V
                  vnsrinivasa
                  from Bengaluru, Karnataka
                  Mar 3, 2018
                  Resolved
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                  Resolved

                  Address: 560055

                  I have an hdfc account an their malleswaram branch. When i visited the branch for some work, one of their employees misrepresented the facts and misled into giving them rs 1 lakh in october 2017 for an investment plan. I was not accepted for the plan because the the diagnostic lab refused to do a treadmill test on me. When i requested hdfc to refund the rs 1 lakh plus an fixed deposit interest for 5 months at the current rates (The total refund should have been about rs 103000). However, the refund i got was rs 98680. I have been cheated out of rs 4320 by hdfc bank, their employees and hdfc life. I would like to know how they invested my money in a plan where i was not accepted? Hdfc is a third class bank, only trying to swindle and chaet their unsuspecting customers
                  Apr 5, 2018
                  Complaint marked as Resolved 
                  HDFC Life customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 05, 2018
                  HDFC Life Customer Care's response
                  Hi, kindly inform the customer to write to us at [protected]@hdfclife.com from the registered Id to have the same investigated.
                  Mar 05, 2018
                  Updated by vnsrinivasa
                  I have written to [protected]@hdfclife.com on the 3rd March and the interaction ID is HDFCSL=[protected] I hope you take action and make sure I am not CHEATED out of Rs 4320/- Please follow up and respond.
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                    S
                    Sunil Arshahil
                    from New Delhi, Delhi
                    Mar 3, 2018
                    Resolved
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                    Resolved

                    Address: Ghaziabad, Uttar Pradesh

                    [protected] and +91 [protected] dadri ghaziabad. Received call from above two numbers..
                    Don't remember exact name but name is sharma.. Called me and given offer of loan against policy... Initially i was interested, but when i found twist in the story.. I get backed... And didn't submitted any money and docs also... Even he had my pan no añ address details also... When i asked him to collect docs in nearest hdfc bank branch then he said i'll be in loss.. Because bank employee are corrupt.. Will get only 80% of the loan..
                    Apr 6, 2018
                    Complaint marked as Resolved 
                    HDFC Life customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 05, 2018
                    HDFC Life Customer Care's response
                    Hi, was the call made to you on the name of HDFC Life?
                    Verified Support
                    Mar 06, 2018
                    HDFC Life Customer Care's response
                    Hi, these are the spurious calls being made on the name of HDFC Life. Kindly do not act on any such calls. Further, you may write to us at [protected]@hdfclife.com by sharing the contact no.'s from which the calls are being received by you.
                    Neha Arora +[protected] claiming form HDFC called to inform that a HFDC Classic Assured Policy I took in 2010 is going to be terminated for not paying premium regularly. She asked me to Contact Mr Rajeev Saxena[protected] to process a refund of Rs 108, 000.

                    I have never take such a policy. What is the catch here?
                    HDFC Life Customer Care's response, Mar 6, 2018
                    Hi, these are the spurious calls being made on the name of HDFC Life. Kindly do not act on any such calls. Further, you may write to us at [email protected] by sharing the contact no.'s from which the calls are being received by you.
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                      M
                      manoj.sdn
                      from Gonda, Uttar Pradesh
                      Mar 3, 2018
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                      Address: Lucknow, Uttar Pradesh, 226016

                      Dear team
                      Pls cancelled my membership on my hdfc bank credit card xx4022 as soon as possible.earlier call up and cancellation request raised but no any action act this complaint.i request to you that pls cancelled my membership and refund my debited amount as soon as possible..
                      Regards
                      Manoj Gupta
                      [protected]
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                        S
                        Snehal Shinde Pokharkar
                        from Pune, Maharashtra
                        Mar 3, 2018
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                        My husband's account payment details and credit card bill is checked without his permission by mrs. Janvhi arvind pokharkar in supervision of her boss.. Working in chandan nagar branch pune. She is my sister in law but we won't give her permissions to check.. Please recognize the problem & give some solutions. A year & half back we have vehicle loan & after giving the installment we can barely have money to spend but she manages to get a personal loan of 2 lac on us. We have pressure of my in laws to get loan so we didn't react but we thought the bank will not approve the personal loan... As i resign from job due to pregnancy they don't give us a damn... We stayed at my parents house from then to now.. Please help & consider the problem and don't let the families destoyed due to this type of misbehaviour.. Please...
                        HDFC Bank customer support has been notified about the posted complaint.
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                          B
                          Balapawar
                          from Mumbai, Maharashtra
                          Mar 2, 2018
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                          Address: 421501

                          I am hdfc bank credit card holder. The bank had auto debited rs 1399/- from my credit card number ending with 7520 without my concern on date 28/2/18. I am not interested about this services and don't want this membership any more. So cancel the membership and refund this debited amount of rs 1399/-
                          Also bank has auto debited emi processing fee of rs 100/-with out my concern
                          So also refund rs 100/-
                          Total refund rs 1499/-
                          Oneassist relationships no 3879579
                          Name ritesh suresh pawar
                          Mobile no [protected]
                          Credit card no ending with 7520
                          HDFC Bank customer support has been notified about the posted complaint.
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                            B
                            Balapawar
                            from Mumbai, Maharashtra
                            Mar 2, 2018
                            Resolved
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                            Resolved

                            Address: 421501

                            I am a hdfc bank credit card holder. The bank has auto debited rs 1299/- from my credit card number ending with 7520 without my concern on date 28/2/18. I am not interested about this services and don't want this membership any more. So cancel the membership and refund this debited amount of rs 1399/-
                            Also bank has auto debited rs 100/- as emi processing fee for smartemi ln3406303 for payment of rs 1399/- in installments. So please refund rs 100/- for the same
                            Total refund amount is rs 1499/-
                            Name ritesh suresh pawar
                            Mobile no [protected]
                            Credit card number ending 7520
                            Apr 3, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Mar 02, 2018
                            Updated by Balapawar
                            The bank had debited rs 1399/- not 1299/-
                            Verified Support
                            Mar 03, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We wish to inform you that, one assist membership was debited to your credit card account basis your consent. In the event, you seek cancellation of the same, we request you to write to us from your registered email id to [protected]@hdfcbank.com and we shall assist you.

                            Anay,
                            HDFC Customer Service Assistance.
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                              Jafar61
                              from Mumbai, Maharashtra
                              Mar 2, 2018
                              Resolved
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                              Resolved

                              Address: Mumbai City, Maharashtra, 400012
                              Website: HDFC PERSONAL LOAN A/C 53312510

                              I have taken personal laon from hdfc bank on the term as no service charge and interest rate 11.99% but agency or hdfc bank applying interest rate 15% and also service charge. Also taken my sign on blank form and promised he will send me a copy of my form by email but still not informed me uptill now and deduction started. I have informed to hdfc bank cc and waiting for helping.
                              Apr 3, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 03, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              I request you to share your Loan Account No., charged details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                              -Anay
                              HDFC Bank Customer Assistance
                              Mar 03, 2018
                              Updated by Jafar61
                              PERSONAL LOAN A/C 53312510 DATED 14/12/2017 LOAN AMOUNT SANCTIONED Rs142805/- EMI 4950 FOR 36 MONTHS ACTUAL DEPOSITED AMOUNT IN MY A/C IS Rs136499/-
                              Mar 16, 2018
                              Updated by Jafar61
                              Today From HDFC Bank Loan Dept Mr Vishal Kamble Aproached And Taken Re-Agreement From Me With Signed And Assured To Solve But Unable To Solve The Deducted 6000/- Rs From My A/C.
                              Mar 17, 2018
                              Updated by Jafar61
                              TODAY CALL RECEIVED FROM [protected] AND ASSURED FOR SOLVING THE ABOVE MATTER, WHAT I COMPLAINED.
                              Mar 19, 2018
                              Updated by Jafar61
                              on 19/03/18 Tejaswini madam from hdfc complaint dept discussed and mr. Santosh (squire capital)has credited Rs 6306/- in my mah bank a/c [protected] as the deducted amount and collected two blank cheque for new re agreement and promised he will solve my problem.Thanks for this but still not punished to the accuse. how many such cheating has done by him ?
                              Apr 11, 2018
                              Updated by Jafar61
                              still matter suspended not solved i hope ...
                              Apr 19, 2018
                              Updated by Jafar61
                              UPTO DATE i.e 19/04/2018 NOT RESPONDING OR COMPLETELY SOLVED COMPLAINT OR NOT STILL DEDUCTED INTEREST PERCENTAGE.I WANT SOLUTION FROM CONSUMER COMPLAINT.DEPT.
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                                knmohan523
                                from Visakhapatnam, Andhra Pradesh
                                Mar 2, 2018
                                Resolved
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                                Resolved

                                Hi, i have a hdfc fastag account for which i forgot the login details including wallet id. I have my rfid number but from the website looks like i cannot do anything with rfid. Tried reaching the customer care number but it rings for a while and then says busy. There is no option to email/any other number for raising this issue and their website sucks. Please help me out on this asap.
                                Apr 3, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 03, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance..

                                -Anay
                                HDFC Bank Customer Assistance
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                                  A
                                  Adil fayaz wani
                                  from Chikmagalur, Karnataka
                                  Mar 2, 2018
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                                  Address: 560068
                                  Website: www.hdfcbank.com

                                  Every bank is providing an option to change the communication address online but hdfc is the only worst bank wherein we don't have an option to change the address online for credit cards. I have decided to close the cc account with hdfc now because of the hassles i am facing while changing the address of my credit card. Worst bank i am fed up with you people now
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    Ramu Bhimappa Sannappanavar
                                    from Mumbai, Maharashtra
                                    Mar 2, 2018
                                    Resolved
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                                    Resolved

                                    Address: 560057

                                    Hi,

                                    Myself ramu bhimappa sannappanavar having hdfc account received a message stating that 450/- would be deducted for my credit card by[protected], i received the credit card only when your executive told its free of cost and if you people are cutting the money then please go ahead and cancel my credit card ([protected]). When you people are unnecessarily cutting money then there is no point in continuing with the credit card and yea just solve this problem and respond to me as early as possible.

                                    Thanks
                                    Apr 3, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 03, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    As per our records, the Total Amount Due is Rs. 8, 977.72 and Minimum Amount Due is Rs. 450.00 as per February 2018 statement, which is due on March 06, 2018. We note that you have registered for Auto Payment facility to claim Minimum Amount Due from the card account. Hence, you have received an SMS confirming the same. Having said that, your Bharat Cash Back credit card has been issued complimentary to you. Hence, no membership fee will be levied.

                                    -Anay
                                    HDFC Bank Customer Assistance
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                                      S
                                      Sp1805
                                      from Pune, Maharashtra
                                      Mar 2, 2018
                                      Resolved
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                                      Resolved

                                      Hi
                                      I had a credit card from hdfc bank which was issued around[protected]. I had used the card and was unable to make any payment as i had lost my job. Due to non payment, the bank put a lien in my saving/salary account which was my fnf paid by my company. The amount was roughly around 60000/-. I approached the bank and requested them to remove the lien and that i would make partial payment. The manager flatly refused and i was told that my money was used towards settling the credit card dues. I had no choice but was also ok as the card payment was then at least taken care of.
                                      Now after 13 years, i have received a letter stating that the amount against that card is still due and i need to pay immediately.
                                      During the time the bank put a lien and withdrew the amount there was no communication from their end confirming receipt of payment and settlement of dues. After several followup with the bank i gave up. Until 13 years later the bank has sent me the collection letter again.
                                      Apr 3, 2018
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 03, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Please share your Account No./Customer ID with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                      Anay,
                                      HDFC Customer Service Assistance.
                                      Mar 06, 2018
                                      Updated by Sp1805
                                      I cannot see the reference number. Please email the reference number to my email id. Else I am assuming this is a tactic for stalling.
                                      Before submitting a complaint here I had called the bank and requested a call back.
                                      One of your representatives called me and gave me the following information:

                                      Card limit: 50, 000
                                      Lien on saving account: 59, 708.09 ( on 21st Jan 2009)
                                      5th Feb 2009: there were interest charges.

                                      Now I'm being charged rupees 3367.00 as charges. The Experian report shows "written off". How is this "written off"? I have paid the amount which I could not pay earlier due to certain issues.

                                      I need a NOC from the bank as I have paid over and above the required charges. Secondly I was not made aware of these charges against my name which has been affecting my CIBIL score for the past 8 years!!!
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                                        M
                                        MANOJIT BHATTACHARYA
                                        from Lucknow, Uttar Pradesh
                                        Mar 2, 2018
                                        Resolved
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                                        Resolved

                                        Address: Varanasi, Uttar Pradesh, 221005

                                        I have received a message from hdfc bank that rs. 3, 138.94/= has been deducted from your hdfc bank debit card ending …………3478 on 27th feb, 2018 [ref no. 678052] by radiuniverse.com
                                        I never made any such transaction. Kindly look into it……….. It is a fraudulent transaction. I am very much worried about that how can deduct money from my account without my permission or otp. This is second time first they deduct rs. 19.90/= on 20.02.2018 [ref. 514868] and they refunded rs. 19.96/= to me on 26.02.2018. Now i request u to solve this issue and plz try to refund my amount (Rs. 3, 138.94)
                                        And do the necessary steps to come out the other withdrawal of this type of scam/fraudant.
                                        Apr 3, 2018
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Mar 03, 2018
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        Please mail us at [protected]@hdfcbank.com from your registered email id along with date/ amount o[censored]nauthorized transaction and your account details for further assistance.

                                        -Manoj
                                        HDFC Bank Customer Assistance
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