[Resolved] HDFC Bank — fastag not despatched

arvindvashist

from Hyderabad, Telangana

Address:

Naraina vihar, New Delhi, Delhi, 110028

Hi,
I had applied for hdfc fastag, for my vehicle no. Dl09cu5977, online on 14th nov. On 24th nov, i got a mail saying that the fastag has been issued and the customer id and wallet id was provided. On 28th nov a message was received saying that the wallet had been created and the fastag would be sent in 3-4 days. Since then there is no despatch confirmation for the fastag. The customer care number is always busy and useless.
Please provide the despatch status of my fastag.

Regards

Reena

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Jan 6, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & is under process you will be receiving the Tag with is 7-10 working days. The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.
For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call customer care at[protected].

-Nadia
HDFC Bank Customer Assistance

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Comments

srs2171

from Surat, Gujarat

I apply 24/11/2019 hdfc fastag card but still I have not received any FASTAG card.
My SASTAG Cust ID=[protected]
I will also try your coustmer care no but it"s always busy and how get it hdfc fastag card delivery.

srs2171's reply, Nov 30, 2019

I apply 24/11/2019 hdfc Fastag card but still I have not received any FASTAG card.
My FASTAG Cust ID=190000682135
BANK= HDFC BANK
Amount=Rs. 500/-
I will also try your customer care no but it"s always busy and how get it hdfc fastag card delivery.

pulkitag25

from Bengaluru, Karnataka

HDFC Team,

I have applied for Fastag a long back. Received the customer ID and wallet ID however I have not received the Fastag yet.

Please let us know to whom we can contact for the same as the customer care number is also unreachable.

Thanks Much for your help.

Anil Dhaktod

from Delhi, Delhi

I applied for fastag on hdfc portal on 28th November using my hdfc debit card 500 rupees were deducted but I didn't receive any message from them yet. I contacted bank on phone banking for the same they give me proper response I had inform the bank through mail on [protected]@hdfcbank.com till date i have not received any response. what should I do

Sunil Dalei

from Mumbai, Maharashtra

I was trying to purchase FAST TAG (HDFC) on line today and the payment of Rs.500/- was debited from my credit card but could not get the confirmation .Either FAST TAG may be confirmed or the payment may be reimbursed to me.

Pritam Tungare

from Mumbai, Maharashtra

Trying to generate password as a first time user to my Fastag account using the Customer ID & Wallet ID provided by HDFC through mail.

However the page says "No Records". Followed all the steps as mentioned on the website.

Trying to call up toll free number, but it is always busy.

Please assist ASAP.

paragkamtekar

from Pune, Maharashtra

Hi I have applied Fastag card through HDFC bank link my application id HFR350755 dtd 10th Nov19 paying Rs 500/-. Although there is no email confirmation or any representative reached to me so far. Can I get any confirmation or refund if its not processed. We cannot connect to customer care toll free no as well, which is not working.

Jitendra Palande (पाळंदे)

from Delhi, Delhi

I submitted fastag application to HDFC Bank on 7 November 2019. The number is HFR345744. I have still not received it. The HDFC Bank representative is not responding.