HDFC Bank Complaints & Reviews

I was applied for fastag on 20th november at the time of ordered i was not getting any email or sms for confirmation apart from that till today 6th december still i am waiting for my fastag. I word with customer care number [protected] they told me that wait for a week you may get it in next week.

I ask for refund or complaint email id then they denied and told me that we don't have email id and we can't able to share with you.

I told them to give me full refund they also denied for this.

I told them to give apology letter as per their statement the turn around time of fastag is 10 working days they also denied for the same.

Hi this is really worst service from hdfc bank as i have not received my physical fastag but the cust id and wallet id. I am tired after calling so many time not responding on calls and emails.
Request you to pls take action on this.
My cust id is[protected] and mob no. Is [protected].
I am not able to connect with them which is wasting my wallet money and i am facing issue due to this on toll plazas request ypu to please take required action and deliver me my physical fast tag
Divyanshu

I had applied for fastag through hdfc bank. As per last communication on 26/11/19 by hdfc, fastag has been generated but it has not sent to me. Lot of time i called at customer care no. Provided by hdfc portal but the no. Is invalid. I have also sent mail but still no response. This is the worst service by hdfc.
My fastag id is[protected]

Govind kumar
Mob-[protected]

I’ve hdfc fastag. I decided to closed that fast tag as hdfc fastag service is too poor.! Then i call customer care executive and closed my account he said the ammount you have in your wallet will be send by demand draft withing 7 working days.. Its been more than 10 days. I didnt get demand draft + there is no response from executive as they don’t pick up calls. My application no. Is :- sr[protected]

Application No: HFR541474
Date of Application: 25th Nov.2019
Full Name: SHASHANK SHARAD DATE
D O B: 13/05/1952
I was told that I shall receive the FASTAG within 7 days
I have not received confirmation of application e-mail also
I had applied through HDFC online portal
I paid Rs.500=00 by HDFC BANK Debit card ending... 711

With very much regret I would like to inform you I didn’t get my Fastag TAG till now. (Wallet ID [protected]) As per your communication it will be delivered within 7 working days(Please refer the attached image).Not only that your customer car number is also not working.There is no other communication option.I am very much wondering how will you provide prompt service later on if this is the situation right now.

Let me know the current status as soon as possible.

Dear Team,
My Balance is Showing Wrong. Actually My Money has Been Hold By you 2200 By Mistake. So Please Unhold My money Fast So I can Withdraw my money.This Is a Humble Request to you. My Balance Is Showing 25 Ruppes Why? please Help me fast Regarding that I am requesting you.
Account Number [protected]
Customer I'd[protected]

Hello,

I am still waiting for the fastag which has application reference HFR404503. Can i know what is the status. There is no status update at all.

I can't receive update on the fastag customer care it has been very tireful following up, and there is no method to get this done.

Can you please tell me how to get the updates.

Thanks.,
Ashik.

Hi,

This is regarding fastag. I have applied fastag from HDFC bank portal on 27-Nov-2019.

2 times I have attempted and the times after I filled all the mandatory details, during payment I have an error from website saying “Session timeout, please try after some times". One attempt is successful but i have not recieved my fastag and no any tracking or escalaration matrix available for the same.

Money has been deducted from my credit card, I did not see any refund back in my statement after 7 days also.

I also email to fastag.[protected]@insolutionsglobal.com but still no any reply and acknowledgement. Also customer care number is always busy and if received by customer care person, they are not able to give solutions and suggested to mail as above mentioned email id.

First time, i am facing such kind of worst service from HDFC bank.

Regards,

Hiren Tailor

I applied for fastag online through HDFC, I got message about my wallet ID [protected] and customer ID is[protected]. But still I have not received my fastag stickers. There is no customer care response about this. I am really fed up dealing with HDFC Bank, didn’t expect such service with HDFC. Already paid ₹ 1000 for fastag of my two cars now can’t apply for another one as well.

Hi,
I had applied for HDFC FASTAG for my vehicle no. AP26BK3411 and reference no is HFR506745 online on On 24th Nov, I got a mail saying that the fastag has been issued and the customer ID and wallet id was provided. On 28th Nov a message was received saying that the wallet had been created and the fastag would be sent in 3-4 days. Since then there is no dispatch confirmation for the fastag. The customer care number is always busy or not transferring the agents.
Please provide the ETA when will i get FASTAG and how to track the status ...

Very very poor service... no email id to drop an email and not able to reach customer care too.

Regards

Mahesh

On 4th June 2019, I got a call from Mr. Mayank from mobile [protected]. He proposed me the policy & told me to give cheque only today to get 17000 Rs cash back. I took the policy(policy no given above). Cashback decided to give as 5000 Rs in 1st installment and then 12000 Rs in 2nd installment.
First installment is not as per the timeline given by him, so he transferred me 5000 Rs from his personal account and told me that I will take these 5000 Rs from HDFC accounts by myself. It was transferred on 18 July 2019.
For another 12000 Rs, 90 days timeline was given which completes on 18 October 2019 but till now I did not get anything. Continuously following him through whatsapp & call but all in vain. Everytime gives me new date.
Mrs Sweta from HDFC accounts team called me also to confirm the 5000 Rs transfer in my account. But due to some server issues, 5000 Rs not transferred & that's why Mr. Mayank transferred from his personal account & took that 5000 Rs from HDFC accounts. Her mobile no is [protected]
From 2nd year, he told me to give premium waiver certificate so that I have to pay Rs 17000 less from 2nd year to 10th year.

I got my fastag purchase receipt but no fastag record found for first time user.
HDFC team: if you are listening, please enable my chip records ASAP. As I am unable to register and unable to recharge, I have to wait in the queue in toll booths and pay and go. Please resolve the issue.

Hi,
I had applied for HDFC FASTAG, for my vehicle no. UP23AA1386, online on 23th Nov. On 23th Nov, I received a mail saying that the fastag has been issued and the customer ID and wallet id was provided. On 28th Nov a message was received saying that the wallet had been created and the fastag would be sent in 3-4 days. Since then there is no despatch confirmation for the fastag. The customer care number is always busy and useless.
Please provide the despatch status of my fastag. I'm facing problem on daily basis. Please ressolve the issue on priority basis.

Regards

Jubair Malik

I ordered fastag through hdfc and my ref no is : hfr408539. I am trying to call on [protected] toll free number mentioned in mail but i am not able to get connect as number is continuously busy since 4 days. I tried calling many other customer support hdfc but none of the executive are willing to help and none of them has the knowledge. Not expected this type of issues from hdfc

Anant Agrawal

Hi,

I paid Rs 500 for the fasttag at HDFC bank online.
It said that I will receive an email with the fast tag application.

I did not receive anything, but money debited. The customer care number is not reachable, does not even ring. Have I lost my money? Pathetic service. Pl let me know what to do next. I need to travel on Dec 21st and am looking for a way to get fasttag quickly. Any help appreciated. (also is there a way to get back the money I spent on the hdfc fasttag, if it cannot be resolved?)

Thanks in advance!

Your Fastag application reference number HFR777672
The Fastag Application PDF is sent to your registered email ID.
Our representative will get in touch with you soon.
You will receive your Fastag in the next 7 working days. Contact [protected] for queries.

** no email received till date
** no application or follow up call received
** Not able to speak on customer care number provided.

Paid Rs 500 ( Rs 300 + Rs 200 ) on 30th November 2019

The branch has zero clues on whom to approach and or what to do.

Not a major loss of money BUT for sure time involved in follow up etc.

This is not fair !!!

Below information i have emailed after discussing with hdfc fastag customer support executive... No reply as of now.

From: dappili, sreecharan reddy (Shs dc ind di-mi swf san)
Sent: tuesday, december 3, 2019 1:56 pm
To: fastag. [protected]@insolutionsglobal.com
Subject: hdfc fastag issue

Hi,

This is regarding fastag. I have applied fastag from hdfc bank portal on 28-nov-2019.
2 times i have attempted and both the times after i filled all the mandatory details, during payment i have an error from website saying “session timeout, please try after sometime”

Transaction 1:[protected]:10:11:29
Transaction 2:[protected]:10:20:34

Money has been deducted from my credit card, i did not see any refund back in my statement after 5 days also.

Please refer snapshot of transaction updates from hdfc bank credit card statement and sms details. Can you please refund the amount back to my card.


Thanks,
Sreecharan

Hi,
I had applied for hdfc fastag, for my vehicle no. Dl09cu5977, online on 14th nov. On 24th nov, i got a mail saying that the fastag has been issued and the customer id and wallet id was provided. On 28th nov a message was received saying that the wallet had been created and the fastag would be sent in 3-4 days. Since then there is no despatch confirmation for the fastag. The customer care number is always busy and useless.
Please provide the despatch status of my fastag.

Regards

Reena

I applied fastag through online and my application number is hfr912671. It shows, the fastag will deliver within 7 days. But still, this was not received. Please check and send asap.

Also, i gave my mail id is wrong. I called customer care number [protected]. But no response/busy.

Please update the status. Or call my mobile number.

Since the time period of fastag is december 15.