HDFC Bank Complaints & Reviews

Fastag id :[protected]
i hace received sms on 26.11.19 : fastag rechared successfully.
Another sms on 28.11/19 : fsatag wallet has been created .Card will be dispatched in 3-4 days.

But still i have not received my fastag

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Address: HDFC bank , Hewett Road ,Shivaji Nagar, Lucknow, Lucknow, Uttar Pradesh, 226023

My name is neha khan. I have an account in hdfc bank, hewett road, shivaji nagar, lucknow.. It was my salaried account which was opened by office... At the time of opening nobody did tell about maintaining minimum balance... As i left my job i didnt deposit any money in it... And the balance came below 10, 000..

Now my account is charged
Rs 177 two times in same day i. E. On 6 dec 2019. Grand total rs 354 is deducted

Plzzz i am jobless.. And this much money means so much to me... If any how it can be reversed to my account..

Plzzz reverse the amount...

Jan 12, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

The special facilities offered on the Salary Account is pursuant to the arrangement between the employer/company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank and subject to regular salary credit. In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank. Please visit https://bit.ly/2PoEHrG (For Terms & Conditions) https://bit.ly/2rw0TrN (On charges applicable for the Regular Savings Account) As the Average Monthly Balance (AMB) of Rs. 10, 000.00 was not maintained, charges have been levied to your account.

-Anay
HDFC Bank Customer Assistance

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I had applied for a fastag on 27th nov. My wallet was created on 30th nov and i got the message that i will receive my fastag within 4 working days. Now it's already more than 7 working days but its not delivered yet. Deadline is near and your customer care is not not answering. Defeceincy in service. Want my fastag within 2 days. Its very ridiculous that u r not answering the customer care call. 15th is deadline. What do i do now?
Application reference no. Is hfr646984

Jan 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 10 working days. The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

-Nadia
HDFC Bank Customer Assistance

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Address: 131301

I have applied hdfc fastag through online and made payment of 500 rs. The reference number of the application is hfr900676. There is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

Plz inform me about my fast tag
Sachin malik
[protected]
[protected]@gmail.com
[protected]@gmail.com

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Please note that FasTag Application number provided by you does not match with the mobile number provided by you. Please confirm the correct Application number. Kindly email us at Grievance.[protected]@hdfcbank.com and share the following details: 1] Your mobile number mentioned in your FasTag Application 2] Your vehicle number 3] The date of FasTag Application 4] Correct Fastag Application number 5] Bank name from which the recharge amount was deducted.

-Nadia
HDFC Bank Customer Assistance

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Address: 396210

Had applied for fastag from hdfc on 22-nov'19 and remitted rs 500.
As per the site, fastag was to be delivered at my registered address within 8-10 days of application.
Had received an sms on 26-nov'19 saying fastag is been issued and cust id & wallet ids are xxxxxx and fastag is charged with rs. 300.
Subsequently on 28-nov'19 recd an sms saying fastag wallet has been created and card will be dispatched within 3-4 working days and for any queries call [protected].

Since last 2-3 days, have been truing to call this number which i couldn't get thru. Tried calling from various mobile numbers and land lines however said number couldn't be reached at all. What a support system? You can't when in need???
Finally, today (07-dec'19) was lucky enough to get connected. The lady over phone said 'your card would be delivered to your local hdfc bank within 7-10 days"
When asked to cancel the card, i was told that once applied, can't be cancelled.
What a treatment to customer. No service and compulsion in buying too.

Kindly help settle this issue asap.

Jan 10, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank (Customer Assistance)

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Address: D-15, RANJIT NAGAR COMMER, New Delhi, Delhi, 110008

I have applied for hdfc fastag on 24/11/19 and i have got sms on 28th november that my fastag card will be delivered in 3-4 days. I also got email confirmation on 26th november that my fastag has been issued successfully created. My customer id is[protected] and wallet id is [protected]. My fastag has been issued on 28/11/19 but i couldn't get any dispatch status yet. The helpline number is always busy. There should be some kind of tracking available for customer or hdfc should keep user updated about the delivery status. I often go out of state and need the fastag urgently. Please deliver my fastag on priority basis. My mobile no:[protected]

Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days.The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

-Nadia
HDFC Bank Customer Assistance

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I had made online application for fastag on 26 nov transation ref no.[protected], customer id:[protected] wallet id: [protected]. I received message on my mob no. [protected] on 30nov that fastg will be delivered in 4 days, but till todate i have not received my fastg. Kindly inform & inquire, & let me know my status.
Thanks. Pradeep vaidya email id [protected]@yahoo.co.in

Jan 11, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced your application is received at our end and you will receive the Tag within 7-10 working days. For any further assistance, you may call on or call on[protected].

Note:- Dispatch details of the TAG will be shared with you through SMS.

-Zubin
HDFC Bank Customer Assistance

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Dear sir not a recived my rfid tag hdfc fast tag ref no: hfr355853 mr chaina ram on 11/11/2019 also sand detail for despatch id and long time to delay last sms on 28/11/2019 on sms your tag is dispatch in 4 days but not a recived for my fasttag customer id:[protected] wallet id [protected] so please imigatly. My account is on hdfc bank in sikar branch. And my account debit on 500/- rupees (200 deposit and 300 rupees balance in my wallet i’d also recharge) but not a recived rfid fast tag. So urgently solve my fast tag related complaints

Jan 11, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

Please note the shipment has been returned with reason Address incomplete / Incorrect. We request you to send an email at fastag.[protected]@insolutionsglobal.com with your complete address or reach Fastag Team directly at [protected] for better assistance.

-Zubin
HDFC Bank Customer Assistance

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S

Seshadri Vijayaraghavan

from Chennai, Tamil Nadu

Dec 9, 2019

Hi

will you please provide the correct email / phone no. i am trying HDFC Fasttag no but no response. You have mentioned here the email id as fastag.[protected]@insolutionsglobal.com. what is [protected], is it a right now.

Thanks
Seshadri

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Address: Chamti Khera Road, Near Tejaji sthan, Chittorgarh, Rajasthan, 312001

I have applied for hdfc bank fastag as i am a customer of hdfc bank. I have received a sms regarding my cust id and my wallet id: cust id is[protected], wallet id was given as [protected]. Amount of rs 500 was deducted from account.

But till date i have not received my rfid fastag. Even there is no tracking system from hdfc bank how to track fastag. Hdfc fastag customer care no [protected] which is given on website is always coming switch off.

Need to resolve

Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7-10 working days. The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

-Nadia
HDFC Bank Customer Assistance

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Hello,
I have applied for Fastag before 10 days and I haven't received it. Here is the application number, HFR570847 please help me to find status of it, help line number is not working.
I have tried to contact multiple times but none is picking up call. This is very frustrating situation as I am frequent commuter.

Please help me to get this resolved immediately.

Thank you!

HDFC Bank customer support has been notified about the posted complaint.

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Address: Cheruvathoor house, Arthat, Thrissur, Kerala, 680521

I have applied for hdfc fastag on 14/11/19 and my application id is hfr369987. I have got sms that my fastag has been created on 28/11/19 and card will be dispatched in 3-4 working days. But i couldn't get it till now.. The helpline number is always busy. There should be some kind of tracking available for customer. I often go out of state and need the fastag urgently. Please deliver my fastag on priority basis.

HDFC Bank customer support has been notified about the posted complaint.

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Address: NELLORE, Nellore, Andhra Pradesh, 524004

Fast tag (Rfid tag) is not issued.
Application reference no hfr551533
I applied for fast tag on online on 26/11/2019.
Till now i am not get my fast tag.

Customer care no is notworking/not lifting/not answering/ not connecting.

Hdfc bank is not responding properly.

Dont buy hdfc fast tag.

Very bad.

+1 photos

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[resolved] hdfc bank fastag — application reference number: hrf593087

I have applied hdfc fastag through online on 26th november 2019 and made payment of 500 inr. The wallet shows 300 inr as balance. The reference number of the application is hrf593087. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update on receiving the fastag as of today 7th december 2019.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 5 years now and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Jan 9, 2020

Complaint marked as Resolved

Received FASTag

HDFC Bank customer support has been notified about the posted complaint.

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Address: 560077

On 28th nov 2019, i got message saying the fastag has been shipped and with in 3 to 4 working days i will receive it.

There is no way i can track it, i have not received it, the[protected] number dont work, hdfc customer care dont have an idea obout this fastag.

How do i get the tastag. Or credit the money back. I can get it through other bank

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Address: Shaheen Bagh, New Delhi, Delhi, 110025

Website: www.hdfcbank.com

I have been harassed over call. I have agreed to make payment and want this settlement done at the earliest. It's been a month i have been speaking to someone from collection team.

This is not ok when i agree to make payment yet have been abused and harassed over call.

I was offered settlement amount of rs 12000 but have been waiting for the otp to receive on my contact/ email i'd which i did not receive.

The contact number updated is not working so i cannot receive otp without which they are unable to process further.

Asked them to send otp on email id else change the contact no and send he otp on he number where discussion is being done. But they are not agreeing.

This is simply harassment and now they want me to pay 28000

I request you to take this up and have this settled within a week and will not answer any call received fr collection team

I also want to update my contact no so as to receive otp.

Jan 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Zubin
HDFC Bank Customer Assistance

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Nadia
HDFC Bank Customer Assistance

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Address: Pondicherry, Puducherry, 605010

I have opted fastag from hdfc bank. I got mail about the fastag account details. I got a message that the fastag will be dispatched within 4 days but now it's been 20 days over still it have n't dispatched. Customer care i can't even able to contact them. For getting personal loan they are calling almost twice a day. I don't know what do and how to move further..

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Address: Indore, Madhya Pradesh, 453001

My issued fastag is not received till date.
Issued fastag order cancelled and refund
of Rs.500=00 immediately.

Thanks
Anil Joshi

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Address: B 503 Gold finger Avenir, Shankar Kalat Nagar, Wakad, Pune, Maharashtra, 411057

I had a car loan from hdfc bank which is closed last year sept 2018. My first cheque did not go through due to an issue with the bank. Hdfc bank did not intinate me even of the cheque did not go through. I had to follow up with them asking why the cheque was not collected after a run around i had visited the branch at bundle garden pune n paid of my emi and i was given a confirmation that there will be no bounce charges. After 4 years hdfc calls me and asking to pay 600rs. Where a commitment was given there will be no charges. I am threatened i will not be given my noc. Seriously for 600rs. What a bank!!! I am not paying a single penny...
My car number-mh12 mb 8211.

Jan 10, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your Account No. or Customer ID & registered contact details with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Had registered for fastag at corporate setup in my office but still no update. Only got sms after paying rs.500 with reference no.

Update: fastag application hfr888676 was successful.
You will receive a pdf on registered email id and fastag in 7 working days.
For details, call [protected]

Contact provided not reachable.

Kindly look into it before escalation.

Jan 9, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

Request you to write to us at http://bit.ly/34l0jLA mentioning the vehicle number, registered contact details and date of application to enable us to check and assist.

-Zubin
HDFC Bank Customer Assistance

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Address: B-301,Quantum Residency,Raj Nagar Extension, Ghaziabad, Uttar Pradesh

Fasttag registered online by personally visiting the hdfc branch at gandhi nagar, ghaziabad on 22nd nov, 2019.
It was assured that it would be delivered in 7 working days but yet it hasnt been delivered and also having no idea about it as your so called consumer complaint number[protected] comes busy all the time.
Kindle help.

Vehicle details for fast tag :-
Up32 eb1122
Hr26 cu1785

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