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HDFC Bank Complaints & Reviews

2.9
Updated: Jun 7, 2026
Complaints 32953
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S
Samarth savalia
from Surat, Gujarat
Dec 9, 2019
Resolved
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Address: Surat, Gujarat, 395007

Please tell me when i am getting my fastag as i am not in my house after 7 days so if you tell me where is my fastag as payment have been done to you or else please refund my money so that i can be assure that it is despatch and will get in 2 days or like that please help me, my fastag application number is hfr475843. Please inform me as fast as possible.

Thankyou
Jan 10, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 09, 2019
HDFC Bank Customer Care's response
Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance
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    Address: Chennai, Tamil Nadu, 600075

    Hi team,

    I have submitted application for fasttag and reference number is hfr905855
    I have also made 500 rs as payment. I dint get any confirmation/fasttag application pdf to my registered email id, sms confirmation also received.

    1) your customer care number is not reachable always[protected]
    2) there is no process to check the progress of my application hfr905855

    Please let me know when i will be getting my fasttag? Also explain why your process is so poor?
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 10, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    After submission of your application, you will receive your Tag within 7 working days.

    -Anay
    HDFC Bank Customer Assistance
    Dec 17, 2019
    Updated by [email protected]
    Still I have not received fastag sticker. Already it’s too late, please let me know the courier details.

    Bhaskar Mani
    Dec 20, 2019
    Updated by [email protected]
    Hi Team,

    Its 15 Days since i have applied for Fasttag, sticker is still not delivered. Can you quickly update the status on the same. Your customer care number is always not reachable.
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      B
      Bhagirath Gopilal
      from Mumbai, Maharashtra
      Dec 9, 2019
      Resolved
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      Resolved

      Address: Ganj Line, Rajnandgaon, Chhattisgarh, 491441

      I have applied for fastag on dec 5th, the application hfr903905 was successful. On completion i have received a sms saying i will receive a pdf on registered email id and fastag in 7 working days, but i am yet to receive any communication.

      I am also unable to know the status of my application.

      The toll free number seems to be in permanent loop.

      I have a saving accounts with hdfc for last 11 years but this is the first time i am facing such inconvenience.

      Kindly ask them to update.
      Jan 17, 2020
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 09, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      After submission of your application, you will receive your Tag within 7 working days.




      -Manoj

      HDFC Bank Customer Assistance
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        O
        oadivin
        from Chennai, Tamil Nadu
        Dec 9, 2019
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        Applied for hdfc fastag on 30november. I have not received the fastag yet. There is no way to track it. Sent multiple emails to their customer service and no response. Spent hours calling their customer care number and not even a single time the call got connected.
        Email [protected]@gmail.com
        Vehicle reg : ka51mg3665
        Mob :[protected]
        Application number : hfr780062
        HDFC Bank customer support has been notified about the posted complaint.
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          Chinu Varghese
          from Mumbai, Maharashtra
          Dec 9, 2019
          Resolved
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          Resolved

          Address: Indore, Madhya Pradesh

          Hi, sir my name is chinu varghese, i would like to complain against hdfc bank as my experiment. I explaining that, actually i have a credit of hdfc bank at the credit limit of 20000, still from last 2 year iam using the card, but last few months i can't pay my dues so it goes around 33000 as minus balance. And i discussed with the credit card team for final settlement. And finally the bank give me the settlement with 20000 as 6 emi. And i paid 3500 in first emi also. But the credit card team hold my salary account still from last 3month. The bank told me that after the first payment of 3500 the hold will release next 48 hrs, but still my account under hold after 7 days. My salary is still hold. So please help me to solve this issue.
          Jan 9, 2020
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 09, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          We request you to contact our Debt Management officers at[protected] with regard to your credit card outstanding or for any further clarification.

          -Zubin
          HDFC Bank Customer Assistance
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            H
            Harbans Narang
            from Mumbai, Maharashtra
            Dec 9, 2019
            Resolved
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            Resolved

            Address: Palwal, Haryana

            I harbans narang having a current account in your branch there is a so many deductions from my bank account (As cash deposit charges).
            The manager does anything to solve the problem.
            On every month there is deductions from my account
            Nothing happened i complained so much, every month the money is deducted from my account. Please help me out from this.
            Jan 9, 2020
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 09, 2019
            HDFC Bank Customer Care's response
            Dear Customer,


            We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.



            -Manoj

            HDFC Bank Customer Assistance
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              S
              sainyhppcl
              from Dharmsala, Himachal Pradesh
              Dec 8, 2019
              Resolved
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              Resolved

              Address: OPP SUKKER ROAD, SIDHPUR DHARAMSHALA, Address3, Kangra, Himachal Pradesh, 176057

              I had applied for fastag from hdfc bank on 29th november. My application no is hfr715805. It was informed through message that the fastag will reach within 7 days but till date i have not received my fastag. The toll free number provided on the website of hdfc fastag[protected] is incorrect. I wonder how hdfc bank can provide wrong number on its website which amounts to fraud with its customers. There is no other source from which i can trace the current status of my fastag application.
              Jan 12, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 10, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

              -Nadia
              HDFC Bank Customer Assistance
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                A
                anantagrawal
                from Jamnagar, Gujarat
                Dec 8, 2019
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                My customer id is[protected]. I have ordered for 2 fastag for my 2 cars in customer id[protected] but i have received only one fastag sticker. So kindly help me for the same as i am not able to connect to customer care toll free and there is no other option to connect your department. I am not satisfied with the services hdfc is giving particularly in fastag there is no toll free assistance or and other option to connect you people.
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 09, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                -Anay
                HDFC Bank Customer Assistance
                Dec 09, 2019
                Updated by anantagrawal
                There is no email id mentioned anywhere and trying to connect on your toll free since many days but call is not getting connected. What a ridiculous and third grade service HDFC is giving. Kindly so help and call us why everytime consumer has to reach you. Pathetic service and support by HDFC
                anantagrawal,

                No use sending emails to them, they never reply. They are wasting our time.
                fastag.[protected]@insolutionsglobal.com -> That's the email id
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                  S
                  sagarsam
                  from Delhi, Delhi
                  Dec 9, 2019
                  Resolved
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                  Resolved

                  Not able to login to Fastag portal using wallet ID or vehicle reg number. Also tried using forgot password link but it is also not working. Attaching the proof of fitment of Fastag issued by hdfc bank having all details. Kindly resolve my issue at the earliest.

                  My registered mobile number is [protected].
                  Wallet no. is [protected]
                  Jan 14, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 13, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Please refer below steps to FasTag login. First Time Login/ Registration Steps -Go to portal http://bit.ly/2PFAa4d - Select login (Retail / Corporate) and proceed. - Click to first time user and continue. - Fill mandatory details (Customer Id / Wallet ID/ Mobile No/Vehicle No). - Click to the next step. ( Wait max 2-3 min for next page). - Generate OTP to validate yourself - Enter received OTP and reset the password. - Fill some mandatory answers. - Your password will reset. In case you are still facing any issue kindly click on https://bit.ly/2Lzhyn3 and provide step by step snapshot from start to end page with capturing the date and time in order to assist further. Please mention reference number for us to promptly respond to you via e-mail.

                  -Nadia
                  HDFC Bank Customer Assistance
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                    R
                    rs94
                    from Chennai, Tamil Nadu
                    Dec 8, 2019
                    Resolved
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                    Resolved

                    Address: Chennai, Tamil Nadu, 600077

                    Got an email stating that fasttag has been issued on 29th november. But i haven't received it yet. Consumer id:[protected], it's been more than a week now, but the fast tag still not been received. I have no ways of contacting any one regarding this and the customercare team, seems to be busy all the time.

                    This is ridiculus. Is there any way of getting an update on this?
                    Jan 12, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 08, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                    -Anay
                    HDFC Bank Customer Assistance
                    Verified Support
                    Dec 09, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Please share with us your mobile number, date of application, the application number, vehicle no. for further assistance.




                    -Manoj

                    HDFC Bank Customer Assistance
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                      P
                      from Ahmedabad, Gujarat
                      Dec 8, 2019
                      Resolved
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                      Resolved

                      Address: e-502;Satej apartment. opp hotel cambay grand, Ahmedabad, Gujarat, 380054e

                      My wallet and id has been created and the money deducted on 23rd november 2019 but i still have not received my fastag. Toll free number does not work and there is no update on my fastag. My customer id is[protected] and wallet id is[protected]...

                      It is damn urgent...
                      Can you please update?

                      Prasad dayal
                      [protected]
                      Prasad. [protected]@rediffmail.com
                      Jan 10, 2020
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 10, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

                      -Nadia
                      HDFC Bank Customer Assistance
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                        A
                        agang
                        from Jaipur, Rajasthan
                        Dec 8, 2019
                        Resolved
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                        Resolved

                        Address: 122018

                        I applied for the fasttag from hdfc bank fastag portal. I never got any response from hdfc, just received customer id & wallet id but the physical fastag is not delivered till now. Customer service number is also not reachable, they never have a courtesy to pick the call and answer. How do you trust such a bank? Is this the way you treat classic and privileged customer.

                        This is what i got -

                        Update: fastag application hfr545332 was successful.
                        You will receive a pdf on registered email id and fastag in 7 working days.
                        For details, call [protected]

                        No pdf received
                        No fastag received
                        Number not reachable
                        It's more than 14 working days now
                        Dec 12, 2019
                        Complaint marked as Resolved 
                        FASTag received after raising complaint on this portal. Response from FASTag support was quick here, but helpline is still not reachable.
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 09, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We like to confirm your application is received & is under process you will be receiving the Tag with is 7-10 working days. The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.
                        For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call customer care @[protected]

                        -Nadia
                        HDFC Bank Customer Assistance
                        What's the use if you get the FASTag delivered after the given time limit. I could have got it issued from any Toll Plaza, they have set up camps, why HDFC? Totally disappointed.
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                          M
                          mshyamp
                          from Bengaluru, Karnataka
                          Dec 8, 2019
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                          Address: Flat No C506 Purva Panorama Kalena Agrahara Bannerghatta Road Bangalore, 560076

                          Bought car in Feb 2018. Till now have not registered fastag.
                          Tried first time registration at fastag.hdfcbank.com

                          It says "No Record" when I enter details provided to me by Skoda about the fastag. Please provide information how to resolve this complaint

                          My number - [protected]
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                            S
                            SomyaSahu
                            from Mumbai, Maharashtra
                            Dec 8, 2019
                            Resolved
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                            Resolved

                            Hello sir/ma'am,

                            I want to file a complain against personal loan executive name lavanya of hdfc bank, ameerpet branch, hyderabad, telangana for selling me the wrong product.

                            I have applied for the personal loan of 3l and as per our conversation i was about to get 2.96l deducting the amt of 4k as processing fees and the interest reate that we have agreed upon was 10.75%, but they had transferred me the amt of 2.90l i dont know deducting 6k more for what and charging 13% roi.
                            Jan 10, 2020
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 09, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the necessary details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                            -Manoj
                            HDFC Bank Customer Assistance
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                              U
                              uk07
                              from Coimbatore, Tamil Nadu
                              Dec 8, 2019
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                              I have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is hfr954214. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

                              There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

                              I have been with hdfc for 6 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
                              The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
                              HDFC Bank customer support has been notified about the posted complaint.
                              Dec 11, 2019
                              Updated by uk07
                              Any update?
                              Dec 12, 2019
                              Updated by uk07
                              Any update?
                              No update till now.
                              Verified Support
                              Dec 13, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

                              -Zubin
                              HDFC Bank Customer Assistance
                              Dec 16, 2019
                              Updated by uk07
                              Any Update?
                              Dec 17, 2019
                              Updated by uk07
                              Any Update?
                              Dec 19, 2019
                              Updated by uk07
                              Any update?
                              No update till now. Whether Tag got dispatched, Please confirm the status to us.
                              Dec 22, 2019
                              Updated by uk07
                              Almost seven working days are completed, have you dispatched the Fast Tag? Please confirm the status to us. Its very urgent.
                              Dec 26, 2019
                              Updated by uk07
                              Please update the status. Still I have not received the fastag
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                                GiridharKilaparthi
                                from Mumbai, Maharashtra
                                Dec 8, 2019
                                Resolved
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                                Resolved

                                Address: 411015

                                Hi,

                                I wanted to know the status of my fast tag application - hfr936386. I have applied for same using hdfc fasttag portal on 07-dec-19. The amount rs 500 has been deducted via net banking from my hdfc but i have not received the soft copy of my application form. And the documents were not uploaded.

                                The tollfree customer care number provided is just useless. Please revert as soon as possible.

                                Application number : hfr936386
                                Registered mobile number: [protected]
                                Registered email - [protected]. [protected]@gmail.com
                                Vehicle registration no (Rc): mh12ky3830
                                Jan 11, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 10, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].


                                -Nadia

                                HDFC Bank Customer Assistance
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                                  vintwala
                                  from Mumbai, Maharashtra
                                  Dec 8, 2019
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                                  Address: Mumbai City, Maharashtra, 400099

                                  We were deducted 295/- as an adjustment entry against our fastag vehicle mbjja8em[protected]

                                  This is wrongly debited to our fastag.

                                  On same 7/12/19 day we passed 4 toll nakas and we were deducted 35, 70, 65 & 70 respectively.in addition to that we were deducted 295/- as adjustment entry.

                                  Request you to return back those money to our fastag account.
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 08, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                  -Anay
                                  HDFC Bank Customer Assistance
                                  Dec 21, 2019
                                  Updated by vintwala
                                  what is the email address??? to lodge the fastag complaints
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                                    M
                                    Mohan R Babu
                                    Dec 8, 2019
                                    Resolved
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                                    Resolved

                                    Address: HDFC Bank, Richmond Road Branch, Bangalore, 560048
                                    Website: fastag.hdfcbank.com/Home/Default

                                    I got a sms saying fastag will be delivered within 4 working days on nov 30th.
                                    Hdfc contact number is not picking at anytime to know the status. My application reference numbers are hfr506874 and hfr506874. I need to travel out of state.

                                    I hold imperia a/c for past several years and didn't expect this kind of service from hdfc bank.

                                    Can you help to resolve this?
                                    Dec 10, 2019
                                    Complaint marked as Resolved 
                                    I received the fastag today. Thanks.
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 09, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

                                    -Nadia
                                    HDFC Bank Customer Assistance
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                                      D
                                      Deepakseenu18
                                      from Delhi, Delhi
                                      Dec 8, 2019
                                      Resolved
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                                      Resolved

                                      Address: Chennai, Tamil Nadu, 600021

                                      I have wallet id, customer id and everything and my fasttag got debited two times in my previously amount which was added at the time of registration. But when i try to log as first time user in retail log in, i am getting “no records found” and i cannot use my fasttag. I can provide you my details. Fix my issue as soon aa possible because from this 15th of december 2019 that we know fasttag is mandatory.
                                      Jan 9, 2020
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 08, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                      -Preethi
                                      HDFC Bank Customer Assistance
                                      Dec 08, 2019
                                      Updated by Deepakseenu18
                                      Your mail id is invaild. Please attach your email properly!! I can see only [ Secured ]
                                      Verified Support
                                      Dec 09, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                      -Preethi
                                      HDFC Bank Customer Assistance
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                                        vijaybc
                                        from Bengaluru, Karnataka
                                        Dec 8, 2019
                                        Resolved
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                                        Resolved

                                        I applied for fastag on 11th november with application id hfr355542, wallet was created on 23rd november. Till date i have not received the fasttag. The customer care number doesn't connect most of the times and even if it connects they will provide an update that fasttag will be dispatched within 2 days and i will receive the message. Till date i have not received the message. Hdfc bank is poorly managing the fasttag process, while they promised it will be delivered within 7 to 10 working days this is the reality, close to a month and still waiting. Gadkari sir.. Please defer the fasttag implemenation considering the issues we are facing with the banks in getting the fasttag delivered
                                        Jan 11, 2020
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 10, 2019
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].



                                        -Manoj

                                        HDFC Bank Customer Assistance
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