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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025

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I have applied for hdfc fastag on 30/11/2019. There has been lack of communication. My application number is: hfr804866. I have deposited 500 rs as fastag fee.
Unfortunately there is no active communication channel to reach out for application status. Toll free number given[protected] seems not working. Even after being dialed for 5 minutes no response.
I was promised to get the notification in pdf file on mail but i haven't received any mail or message yet.
I doubt is this a fraud as the number mentioned is also now switched off.
I have been hdfc customer since last 15 years, getting such a response from hdfc is really unacceptable. I do not expect something like this from hdfc. That's why i have filed this complaint

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 7 working days. -Anay

-Anay
HDFC Bank Customer Assistance

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Address: Thane, Maharashtra, 400607

I have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is HFR787773. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.
I am almost 7 years with hdfc and this my worst moment. Hdfc should not cheat their customers this way. The service no. [protected] is also not working. Please resolve this issue.

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Address: Howrah, West Bengal, 711113

This account is My past salary Account.Suddenly I have seen its balance is negative 2700 RS.What is the reason for it.Please solve it as soon as possible.
Thanks and regards,
Ayan Kumar Shee.
Account Holder: AYAN KUMAR SHEE
Account Number: [protected]
IFSC: HDFC0000105
Branch: U N BRAHMACHARI STREET

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Dec 5, 2019

Complaint marked as Resolved

Problem has been resolved by HDFC.

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Address: SK1 Saikrishna Enclave,10th Street, Krichnamachari Nagar, Alapakkam, Chennai, Tamil Nadu, 600116

Hi

My fastag reference number is HFR352301 which was raised on 10- November.
I am still waiting for my fastag to get dispatched. I wrote many emails to fastag.[protected]@insolutionsglobal.com and called the helpdesk number which was no use to me.

HDFC doesnt care about the pain which their customer under going and they are not helpful.

Kindly help

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Address: 560016

I have registered for new fast tag for my vehicle. Ka03nb2310 and an amount of rs. 500.00 is deducted from my hdfc account. I have received the message
Etoll1291683. The site closed after that and i did not received any details. Can i get the details about the status of the amount deducted and is the fastag completed?.

Please let me know the status.

The registration name is : adi narayana c

Jan 6, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Bangalore, Karnataka, 560017

I have applied for the fasttag from hdfc bank fastag portal. The charges have been deducted from my account, but i didn't got any response from hdfc. I have not received customer id & wallet id nor the physical fastag from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

Jan 28, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 560092

Booked/paid on hdfc website for fastag on 26nd nov. They committed that it will delivered to my address within wk. But till date i have not received fastag. Not able to reach there call centre. It is always busy. No response from call centre/ bank/local bank branch/ online chat. I am not sure where to go. Their service is bad and irresponsibility. I have got msg on my mobile from hdfc about my wallet detail/ user id. I am able to login to my account. But it is not helping me to get fasttag... I am going out of station on 5th of this month wherein i am using vehical. Please help me

My customer ID[protected]My wallet id[protected]My fastag number is 34161FA8203288AC04659360My

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I had applied for Fastag through HDFC Bank website online on the 13th Nov 2019 vide reference No HFR367079 and Rs 500 was debited from credit card..Till date, I do not have any update of my Fastag nor the application status except for the first sms of the successful registration. Had escalated through the HDFC Relationship Manager too and awaiting response..The toll free contact number is just futile, as the call just gets disconnected

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Dec 05, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days

For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

Note:- Dispatch details of the TAG will be shared with you through SMS.

-Zubin
HDFC Bank Customer Assistance

Dec 07, 2019

Updated by Rajagopalan65 As the Fastag Application was made on the 13th Nov 2019, it is over 20 working days, as against the terms of 7 working days for delivery and it has not been delivered yet. While travelling on the National Highways, Toll Authorities are insisting though it is expected to be mandatory from the 15th December onwards...Simply can't understand the lethargy and delays by HDFC team

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Address: 600093

I have submitted my application for fasttag online on 1st December 2019 and paid the money of rs.500/- also. So far the PDF copy of application submitted has not come from HDFC. Neither I am able to contact helpline. It is always busy. My fate of application is not known. The reference of my application is HFR833640.Kindly arrange to get the fasttag at the earliest.

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I have applied hdfc fastag through online on 20-nov-19. While making the payment, the amount was deducted twice from my account.
Request you to verify from your end and make necessary arrangements for a refund the amount.

Till today there is no response from them, i tried calling the customer service number and always busy and can't able to contact them for the last 5 days.

Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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I had applied for fastag on 26/11/2019 thru following hdfc fastag portal.
https://getprepaidcard.hdfcbank.com/fastag/index.aspx

I have a HDFC bank salary account and paid the amount through my standard chartered credit card.
Payment of Rs. 500/- got debited to my credit card but didn't receive any response or communication from hdfc (No message /email)

Following are my details:
Name : Deepak Kumar Garg
Mobile no: [protected]
Email id: garg.[protected]@gmail.com
Vehicle no: KA01MH4434
Model: Honda City

I have tried calling the toll free no: [protected] more than 25 times over last 2 days but it is always coming busy.
I felt cheated and need an immediate response from hdfc fast tag team.
Please revert as soon as possible.

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Address: Bangalore, Karnataka, 560066

I applied my fastag application reference no. is HFR721147 on 29 Nov 2019. But till now I am waiting for this fastag.
I am continuously calling on given helpline care number but the call could not be connected and also there is no searching link for HDFC fastag. Where can I get the status of my application.
Please let me know when can I get the fastag delivered to my address.

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Dear sir/mam,
I have paid an amount of rs. 7876/- through UPI to book an air ticket from Easemytrip. The amount was deducted from my account at that time, but the transaction was not processed.Even Easemytrip has confirmed that they haven't received the payment yet. Please do your best for return of my amount.
My personnel details as follows :
Name: — Rahul Kumar

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Address: 201005

Applied for fastag through hdfc portal on 20th nov.2019. Customer care numbers are always busy. I am not updated with the dispatch status till todayi. E. 4th december, 2019 whereas they claimed that it will be despatched within 7 working days. I received a message on my registered mobile number on 24.11.2019 that wallet and customer id has been issued. Need your help in the matter so that my fastga reach at my address asap.

The reason behing approaching through hdfc was their prompt deliveries which in this case appears to be completely failed. They have not been able to address my concern specifically and timely.

Jan 10, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Hi, i don't know what the hdfc bank is doing with my account 682.79/- amb chrg incl gst for sep2019-mir[protected] i dont know why they are having problem with my account. I am totally fed up with this.
I want my money back. When bank deducted amount from my account without providing any information to me. This deduction is made on 23 oct 2019 my customer id is 65113305. My account is a salary aacount..
Mir[protected]

Jan 7, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2019

HDFC Bank Customer Care's response Dear Customer,

The special facilities offered on the Salary Account is pursuant to the arrangement between the employer / company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank and subject to regular salary credit.
In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank.

Please visit:
https://cutt.ly/Re8DbF2 (For Terms & Conditions)

https://cutt.ly/Qe8DnqJ (On charges applicable for the Regular Savings Account)

-Nadia
HDFC Bank Customer Assistance

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I have not received on my fast applied through hdfc bank, i am not able to get current status whether it is dispatched or not if yes hiw to track it, if not then why, and how to resolve the issue. Customer care no. Is allays busy.

More then two week have already passed but no information from anywhere.

My fastag id[protected].

It is very difficult get the idea how to proceeds further i do not know if any thing is pending at my end or not

Jan 7, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: A1,SUNSHINE BUNGLOW,KRUNAL CHAR RASTA,SAMTA GOTRI ROAD,SMATA,VADODARA., Vadodara, Gujarat, 390023

I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is hfr6080. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 7 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: VARANASI, Varanasi, Uttar Pradesh, 221002

I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount & 300 as the top up amount). The reference number of the application is hfr818027. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 2 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Mohali, Punjab, 140301

I have applied for hdfc bank fastag on 20/11/2019 and remitted rs.500/- by online payment and my fastag application reference is hfr426809. I have received an email message stating that your fastag has been issued successfully. Till date i have not received the fastag. I am a privileged customer of hdfc bank for the past 14 years. I am unable to contact them by email nor toll free no. Since both are faulty. Such a pathetic service from hdfc bank never expected.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

Dec 06, 2019

Updated by parshavk Dear team,
I already mention above the application number and date of application and another informatin already filled in the application and give proper email id

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Address: 52, ramamoorthy nagar, melachintamani, trichy, 620002

Applied for fastag on 01/12/19. Till now no update from hdfc. Welcome letter also not received. Call centre no. not at all working. What is the use of paying Rs. 500 and bank is not responding totally.

Worst service. Really regreting why I had chosen HDFC for FASTAG.

My mail id: skhaja.[protected]@gmail.com

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