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Updated: Apr 15, 2026
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G
green leaves
from Vapi, Gujarat
Dec 5, 2019
Resolved
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Resolved

Address: 396195

Dear sir

I have applied for fastag on 23rd nov 2019 and got mail from hdfc that fastag is issued successfully on 27 nov 2019 its been 1 week and over still i do not get my fastag at my address. Customer care number is also not working plz give my courier tracking id and courier partner name. My fastag customer id is[protected] so please do the needful as soon as possible.
Jan 5, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 05, 2019
HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance
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    J
    Jayant Samant
    from Mumbai, Maharashtra
    Dec 5, 2019
    Resolved
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    Resolved

    Address: Mumbai City, Maharashtra, 400069

    Hi i have purchased the fasttag from hdfc bank portal. My application no is hfr457818. I have received the email regarding the fast tag id's. But physical tag is not dispatched from hdfc. I am not able to track the application status as customer card no[protected] which is mentioned on site and email is not working.

    Please help its more than 15 days is gone after accepting the application.

    Also hdfc team please update the proper communication no and email id for response
    Jan 5, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 05, 2019
    HDFC Bank Customer Care's response     Dear Customer,

    You will receive the Tag in 5-7 working days, if the application is in order. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] incase of any clarification in the interim.

    -Nadia
    HDFC Bank Customer Assistance
    Jan 20, 2020
    Updated by Jayant Samant     Thanks Got the Tag after complaining on on this portal. Please its really bad customer care experience with your Fastag department.

    Anyways thanks
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      D
      DPSethi
      from Chima, Punjab
      Dec 5, 2019
      Resolved
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      Resolved

      Address: Ludhiana, Punjab, 141001

      I applied for hdfc fast tag through internet on 22nd, november-2019. I updated all the required fields. The application reference number is hfr458159. It was conveyed that fast tag will be delivered within 7 working days, but till today i. E. 5th december i have not received any update on issue/ delivery of fast tag. There is no link provided by the bank to check the status of the application and there is no feed back provided by the bank. The help line number provided by the bank is invalid and does not get through.
      The highway authority is providing fast tag immediately and without any cost. I am regretting to apply fast tag through hdfc bank. Bank is not providing any service / feedback.
      Jan 5, 2020
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 05, 2019
      HDFC Bank Customer Care's response       Dear Customer,

      Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

      -Bejoy
      HDFC Bank Customer Assistance
      View replies
      Mail has been sent as per comment added by HDFC Bank's customer care response posted. waiting for requite action for resolving the complaint .
      Reply
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        M
        mahiwelcomesu
        from Hyderabad, Telangana
        Dec 5, 2019
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        Address: 500090

        I have applied for fastag on november 15th through hdfc. It's almost 20 days. I didnt recieve any card till now. I received sms that
        " dear customer your fastag has been issued successfully. Your customer id is[protected] and wallet id on 23 november. Its been informed that that card will be dispatched in 3 - 4 working days, but not received yet.
        The worst thing is customer care number is not working [protected]
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 07, 2019
        HDFC Bank Customer Care's response         Dear Customer,

        Please share your application number, mobile number and vehicle registration number for further assistance.

        -Nadia
        HDFC Bank Customer Assistance
        Dec 07, 2019
        Updated by mahiwelcomesu         Hi

        For your information, the application is accepted, My Customer ID is generated and Wallet also generated. My customer id is[protected], Mobile number is [protected], Vehichle Registration Number is TS08FA3846

        Can you please share the customer care number which works tooo...Can you also please arrange callback.

        I hope the issue will be resolved ASAP
        Dec 13, 2019
        Updated by mahiwelcomesu         I didn't here any update after sharing my details
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          T
          [email protected]
          from Delhi, Delhi
          Dec 5, 2019
          Resolved
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          Resolved

          Address: Ghaziabad, Uttar Pradesh, 201012

          My name is priyanka tripathi and contact no-[protected] and email id-tripathi. [protected]@gmail.com

          Hi team,
          I am using this card from last 10 yrs and due to some issue mean to say some u circumstances i was not able to clear the complete outstanding and there the bank has charges certain charges like financial charges and late payment.

          So request you to please waive the charges so that i could be able to clear the complete outstanding this month.
          Jan 7, 2020
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 06, 2019
          HDFC Bank Customer Care's response           Dear Customer,

          We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 2 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

          -Nadia
          HDFC Bank Customer Assistance
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            A
            Adish11011
            from Mumbai, Maharashtra
            Dec 5, 2019
            Resolved
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            Resolved

            Hi,

            I have raised the same complaint 4-5 days back regarding hdfc bank fastag not delivered after 1 month of booking. The application number is hfr296019.

            Hdfc bank assured me get this delivered within 5 working days but still i have not received any confirmation

            I am not even getting response from customer care neither by mail nor by call. They are not responding at all.

            Please refund my 500 rs so that i can purchase the same from different source.

            Regards,
            Adish sharma
            Jan 11, 2020
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 06, 2019
            HDFC Bank Customer Care's response             Dear Customer,

            We had dispatched the Fastag, however, the same was undelivered. We are arranging to re-dispatch the same. Kindly contact Fastag Helpline at[protected] for further status.

            -Nadia
            HDFC Bank Customer Assistance
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              S
              Sadashiv B
              from Chennai, Tamil Nadu
              Dec 5, 2019
              Resolved
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              Resolved

              Hello,
              I would like to make a complaint regarding the annual debit card fee on my account, i m not happy about this charge however i am getting charge everytime which i am not happy to pay and i am looking for a refund of rs 885 on my account. Without my permission you have update my debit card, when i know this i have called to customer care she said, this is annual chars free card and etc...

              I am receiving continuous call from you. Regarding to up date the debit card and credit card and also increase the credit limits why is doing. If this harassment not stop i will close the all my account and cancel the cards.

              My name is sadashiva
              Jan 5, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 05, 2019
              HDFC Bank Customer Care's response               Dear Customer,

              We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

              -Anay
              HDFC Bank Customer Assistance
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                K
                Karthicklc
                from Chennai, Tamil Nadu
                Dec 5, 2019
                Resolved
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                Resolved

                I have applied for fastag through hdfc mobile app on 1st dec 2019 and fee rs 500 was paid for etoll1291683. Received a sms saying fastag application hfr831767 was successful, but am unable to track my application and not sure the status of it. I have not received any pdf to my registered email, except message saying pdf will be sent to registered email.
                Can i know the status of my application and will the fastag will be delivered to my address?

                Date :01/12/2019
                Incident : fastag
                Application number: hfr831767
                Dec 13, 2019
                Complaint marked as Resolved 
                I have not received my fastag but the case was resolved with out providing an update or any details..reopen the case
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 05, 2019
                HDFC Bank Customer Care's response                 Dear Customer,

                Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

                -Anay
                HDFC Bank Customer Assistance
                Dec 10, 2019
                Updated by Karthicklc                 Hi Team,
                Could you reconfirm your mail Id, i see as fastag.[protected]@insolutionsglobal.com, is that correct
                Dec 10, 2019
                Updated by Karthicklc                 # Fastag HDFC hfr831767
                Received a message saying FASTag has been issued on 5th Dec, but sill I haven't received. Could you provide the tracking number of my application.

                Please find the details below as requested

                Application Date :01/12/2019
                Application number: hfr831767
                Mobile number: [protected]
                Vehicle no: TN12Q5280
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                  D
                  Dinesh Oduri
                  from Mumbai, Maharashtra
                  Dec 5, 2019
                  Resolved
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                  Resolved

                  I have applied for hdfc bank fastag and received cover letter. I only found the letter but not fastag sticker. It got missed. This is pretty bad service and i was charged 500 rs by the hdfc bank. I even don't received any communication regarding courier number, service provider etc.

                  Reference number is hfr495787.

                  Toll free number [protected] is for name sake and is not in working condition.

                  Send my fastag sticker or refund my amount of 500 rupees at the earliest.

                  Anyone reading this and planning to buy fastag through hdfc bank may want to think twice.
                  Jan 5, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 05, 2019
                  HDFC Bank Customer Care's response                   Dear Customer,

                  Please share with us your mobile number, date of application, the application number, vehicle no. on fastag.[protected]@insolutionsglobal.com for further assistance.


                  -Manoj

                  HDFC Bank Customer Assistance
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                    P
                    Philippe Abraham
                    from Mumbai, Maharashtra
                    Dec 5, 2019
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                    Address: Chennai, Tamil Nadu, 600058

                    Customer id is[protected]

                    Wallet id is [protected]

                    Vehicle no : tn11ac7553

                    I didnot received the rfid chip yet.

                    I applied through hdfc net banking - they deducted amount of rs.500 but no response from them yet.

                    Applied on 14th nov 2019

                    I have mailed to fastag. [protected]@insolutionsglobal.com multiple times but no reponse.

                    Also not even single response from their customer care[protected]
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 06, 2019
                    HDFC Bank Customer Care's response                     Dear Customer,

                    We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

                    -Nadia
                    HDFC Bank Customer Assistance
                    Dec 10, 2019
                    Updated by Philippe Abraham                     any update
                    Dec 11, 2019
                    Updated by Philippe Abraham                     Any Update ???
                    Dec 12, 2019
                    Updated by Philippe Abraham                     Hi it crossed 4 woking days. any update on my HDFC FASTAG RFID
                    Dec 13, 2019
                    Updated by Philippe Abraham                     Hello HDFC BANK... ANY UPDATE ?
                    View replies
                    any update on this.
                    Reply
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                      R
                      Rajgoswami4198695
                      Dec 5, 2019
                      Resolved
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                      Resolved

                      Address: Udham Singh Nagar, Uttarakhand, 262308

                      I have applied hdfc fastag through online and made payment of 500 inr (Including security and top up). The reference number of the application is hfr778473. From the date of online payment, there is no update/progress received.

                      The customer care number given is busy at all time or not being attended to. There is no way to contact hdfc fastag guys.

                      Bad, very bad feeling with hdfc fastag service.

                      Pathetic service from hdfc
                      Jan 8, 2020
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 06, 2019
                      HDFC Bank Customer Care's response                       Dear Customer,

                      We like to confirm your application is received & is under process from our end you will be receiving the Tag with is 7-10 working days.

                      The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

                      For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call customer care at[protected].

                      -Nadia
                      HDFC Bank Customer Assistance
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                        D
                        DrVijay Banjare
                        from Nashik, Maharashtra
                        Dec 5, 2019
                        Resolved
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                        Resolved

                        Address: H.no-27,dr heeralal ward daupara mungeli, Bilaspur, Himachal Pradesh, 495334

                        I received this msg from hdfc bank

                        Dear customer mandate reference no: hdfc[protected] issued to icici bank limitd with value rs. 352968.00 and frequency adho is received today for processing.in case of any issue please get in touch with your branch.

                        I donot any mandate kindly resolve this

                        My customer id is[protected]

                        And my registered mob no is - [protected]
                        Jan 6, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 06, 2019
                        HDFC Bank Customer Care's response                         Dear Customer,

                        We have checked our records and confirm that said message is received towards the ACH mandate for ICICI Bank LTD incase if you have not issued any such mandate request you to Visit Branch & submit a request for cancellation.

                        The complete address and contact details of our Branches are available on www.hdfcbank.com> Locate Us > Branch & ATM

                        Please feel free to write to us using below URL further assistance. https://bit.ly/38dF5lc Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                        -Nadia
                        HDFC Bank Customer Assistance
                        Verified Support
                        Dec 06, 2019
                        HDFC Bank Customer Care's response                         Dear Customer,

                        We like to confirm that said alerts is sent towards ACH from ICICI BANK LIMITD incase if you have not submitted any such request you to visit the Branch & submit a request for cancellation.

                        The complete address and contact details of our Branches are available on www.hdfcbank.com> Locate Us > Branch & ATM

                        -Nadia
                        HDFC Bank Customer Assistance
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                          N
                          Nish_singh_123
                          from Bengaluru, Karnataka
                          Dec 5, 2019
                          Resolved
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                          Resolved

                          I was applied for hdfc fastag but u haven't receive any mail regarding this. I tried to call cc but it was not useful at all. I don't understand how to track it. Money is already deducted from my acc. Hdfc is a very good bank. Why they are treating like this. Is there any other cc number or cc email id available of hdfc. I need to know status of my fastag application
                          Please help.
                          Jan 8, 2020
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 05, 2019
                          HDFC Bank Customer Care's response                           Dear Customer,

                          Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                          -Anay
                          HDFC Bank Customer Assistance
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                            S
                            Stniker Vishu
                            from Chandigarh, Chandigarh
                            Dec 5, 2019
                            Resolved
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                            Resolved

                            Dear sir,
                            I have applied for hdfc bank fastag from hdfc bank online app and my fastag reference number is hfr825217 but i have not received my fastag card as after fill-up of forum the status came that you will receive application pdf file on your registered email id and your fastag will be received to you within 7 working days but no mail came to me and the service number [protected] mentioned on hdfc bank app always comes busy. So, i request you to take any action so i can get my fastag or refund my money back rs.500 for application forum.
                            Jan 10, 2020
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 07, 2019
                            HDFC Bank Customer Care's response                             Dear Customer,

                            We regret the inconvenience caused. The delay is due to exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.
                            Your application is received at our end & you will receive the Tag within 7-10 working days
                            For any further assistance you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected].

                            -Nadia
                            HDFC Bank Customer Assistance
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                              N
                              narendran ramakrishnan
                              from Mumbai, Maharashtra
                              Dec 5, 2019
                              Resolved
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                              Resolved

                              Address: 600028

                              My fastag wallet id and customer id is misplaced and
                              I have forgotten the login details, the wallet id and customer id of my fastag.
                              I am unable to reset my password as a result or top up.
                              I am unable to reach the customer care as the toll free no is not responsive and website sends me in circles.
                              Kindly help me.
                              I have my rfid no and car no with me.
                              Jan 5, 2020
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 05, 2019
                              HDFC Bank Customer Care's response                               Dear Customer,

                              Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

                              -Bejoy
                              HDFC Bank Customer Assistance
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                                N
                                Naveen Balakrishnan
                                from Vijayawada, Andhra Pradesh
                                Dec 5, 2019
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                                Address: Bangalore, Karnataka, 560024

                                I have applied for fastag through hdfc portal. I have not received any mail or fastag till now. 500 inr m, ney deducted. Costumer care always unreachable. No email service. My application reference number is hr[protected].
                                Please do something to get this amount refunded.

                                Have tried multiple times to reach out customer care number[protected] more that 50 plus times and many days and the number is not getting received or answered other than waiting tone. There is no other option to get this money back and seems like the hdfc bank is looting customers like this.

                                My email id is [protected]@gmail.com
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 05, 2019
                                HDFC Bank Customer Care's response                                 Dear Customer,

                                Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

                                -Bejoy
                                HDFC Bank Customer Assistance
                                Dec 18, 2019
                                Updated by Naveen Balakrishnan                                 I have written email to Board of Directors and other management and awaiting further resolution steps.
                                There is no response nor any refund or product received till now!
                                Very dissapointing that even after being a HDFC's account holder, I am facing there.
                                Very pathetic service from HDFC bank.
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                                  R
                                  Ranjith Ujjivan
                                  from Mumbai, Maharashtra
                                  Dec 5, 2019
                                  Resolved
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                                  Resolved

                                  Address: 1/34 A, ALAMARATHUPPATTI Bommanahalli karimangalam taluk Dharmapuri, Dharmapuri, Tamil Nadu, 635111

                                  I have taken mobile emi loan account number is [protected], loan amount is 28790
                                  Emi is 3416 emi start date is 05/12/2019 but alert message is wrong. Please clear this problem. I would call for your customer care for many time but not clear this problem why didn't respond to my complaint i have money my account but you not processed. Please call back
                                  Jan 10, 2020
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 07, 2019
                                  HDFC Bank Customer Care's response                                   Dear Customer,

                                  We confirm that the correct EMI amount of Rs. 3, 505.49 has been debited and posted on your loan account. Due to technical issue at our end, SMS was sent with incorrect amount. We sincerely apologise for inconvenience cause to you.

                                  -Nadia
                                  HDFC Bank Customer Assistance
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                                    M
                                    Mustufa Luhar
                                    from Mumbai, Maharashtra
                                    Dec 5, 2019
                                    Resolved
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                                    Resolved

                                    Address: Jubliee ground, Kutch, Gujarat, 370001

                                    Good morning,

                                    This is to inform you that hdfc bhuj jubilee ground branch cash deposit machine is not working since 1week kindly note the machine no. Cobhj001
                                    Location non-metro

                                    As per the security guard informed me that more than a week the the deposit machine is not working,

                                    If in emergency anyone want to deposit the amount its really inconvinence for the customer,

                                    Thanx & bsrgds
                                    Jan 5, 2020
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 05, 2019
                                    HDFC Bank Customer Care's response                                     Dear Customer,

                                    We thank you for your feedback. Your comments have been duly shared with the concerned team to address the issue.

                                    -Zubin
                                    HDFC Bank Customer Assistance
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                                      P
                                      [email protected]
                                      from Mumbai, Maharashtra
                                      Dec 5, 2019
                                      Resolved
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                                      Resolved

                                      Address: Plot no 275, near kidzee school,Ou colony, shaikpet,, Hyderabad, Telangana, 500008

                                      I have applied for fastag through hdfc portal. I have not received any mail or fastag till now. I only received one sms. Money deducted. Costumers care always unreachable. No email service. My application reference number is hfr785905. They deducted 500 rupees without any information. Please do something needful its already 7 days. My emil is [protected]@yahoo.com
                                      Jan 9, 2020
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 06, 2019
                                      HDFC Bank Customer Care's response                                       Dear Customer,

                                      We like to confirm your application is received & is under process you will be receiving the Tag with is 7-10 working days

                                      The delay is due to exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

                                      For any further assistance you may write to us @ fastag.[protected]@insolutionsglobal.com or call customer care @[protected]

                                      -Nadia
                                      HDFC Bank Customer Assistance
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                                        H
                                        [email protected]
                                        from Mumbai, Maharashtra
                                        Dec 5, 2019
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                                        Address: Rupana, Muktsar, Punjab, 151210

                                        Mera naam harbans singh urang teh. Malout disst. Muktsar punjab mobile number [protected] bank ne mera gold bech diya muje bataya nahi hai muje uska bkayie bataye is mobile number pe [protected] beje please dhanvad mai ne gold loan liya the lekin kisi majburi karn kist band ho giya lekin bank mulajam kehne lage apka gold becha jayga to maine kehdiya bech do lekin kitne ka becha muje bataya nahi giya uski jankari muje milni chahiya jaldi please
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Dec 05, 2019
                                        Updated by [email protected]                                         Harbans singh urang teh.malout disst.muktsar punjab adhar card number[protected] pan number GERPS8544Q mobile number [protected]
                                        Dec 05, 2019
                                        Updated by [email protected]                                         Mera gold 33 gram hai lekin mai loan 50000 hajar ka liya hai lekin baki payment kitni bataye please
                                        Dec 05, 2019
                                        Updated by [email protected]                                         Mera gold kam se kam100000 rupee ka hai usme credit ka bakaya our gold loan ka bakaya mila kar bi mera bakaya bachta hai lekin apke mulajam nasha karne wala hai usme meri kya galti hai baike loan dene wala apka mulajam 2 hajar bol kar 3 year kiste bola lekin dusre din muje bola ke apke liye offer hai 9 hajar dedo our 1 sal kiste kam ho jayegi lekin mai ne 9hajar ki rasid mangi to bola kal le lena lekin uske bad usko bank se nikal kisi our ki payment kha giya tha uska jumewar kon hoga
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