HDFC Bank Complaints & Reviews

I ordered fastag through hdfc and my ref no is : hfr408539. I am trying to call on [protected] toll free number mentioned in mail but i am not able to get connect as number is continuously busy since 4 days. I tried calling many other customer support hdfc but none of the executive are willing to help and none of them has the knowledge. Not expected this type of issues from hdfc

Anant Agrawal

Hi,

I paid Rs 500 for the fasttag at HDFC bank online.
It said that I will receive an email with the fast tag application.

I did not receive anything, but money debited. The customer care number is not reachable, does not even ring. Have I lost my money? Pathetic service. Pl let me know what to do next. I need to travel on Dec 21st and am looking for a way to get fasttag quickly. Any help appreciated. (also is there a way to get back the money I spent on the hdfc fasttag, if it cannot be resolved?)

Thanks in advance!

Your Fastag application reference number HFR777672
The Fastag Application PDF is sent to your registered email ID.
Our representative will get in touch with you soon.
You will receive your Fastag in the next 7 working days. Contact [protected] for queries.

** no email received till date
** no application or follow up call received
** Not able to speak on customer care number provided.

Paid Rs 500 ( Rs 300 + Rs 200 ) on 30th November 2019

The branch has zero clues on whom to approach and or what to do.

Not a major loss of money BUT for sure time involved in follow up etc.

This is not fair !!!

Below information i have emailed after discussing with hdfc fastag customer support executive... No reply as of now.

From: dappili, sreecharan reddy (Shs dc ind di-mi swf san)
Sent: tuesday, december 3, 2019 1:56 pm
To: fastag. [protected]@insolutionsglobal.com
Subject: hdfc fastag issue

Hi,

This is regarding fastag. I have applied fastag from hdfc bank portal on 28-nov-2019.
2 times i have attempted and both the times after i filled all the mandatory details, during payment i have an error from website saying “session timeout, please try after sometime”

Transaction 1:[protected]:10:11:29
Transaction 2:[protected]:10:20:34

Money has been deducted from my credit card, i did not see any refund back in my statement after 5 days also.

Please refer snapshot of transaction updates from hdfc bank credit card statement and sms details. Can you please refund the amount back to my card.


Thanks,
Sreecharan

Hi,
I had applied for hdfc fastag, for my vehicle no. Dl09cu5977, online on 14th nov. On 24th nov, i got a mail saying that the fastag has been issued and the customer id and wallet id was provided. On 28th nov a message was received saying that the wallet had been created and the fastag would be sent in 3-4 days. Since then there is no despatch confirmation for the fastag. The customer care number is always busy and useless.
Please provide the despatch status of my fastag.

Regards

Reena

I applied fastag through online and my application number is hfr912671. It shows, the fastag will deliver within 7 days. But still, this was not received. Please check and send asap.

Also, i gave my mail id is wrong. I called customer care number [protected]. But no response/busy.

Please update the status. Or call my mobile number.

Since the time period of fastag is december 15.

Hi i have purchased the fasttag from hdfc bank portal. My application no is hfr444349. I have received the email regarding the fast tag id's. But physical tag is not dispatched from hdfc. I am not able to track the application status as customer card no which is mentioned on site and email is not working.

Customer id is[protected]
Application reference no. Is hfr444349

Application for fastag submitted and also did the payment, but not recieved any acknowledgment. Please confirm whether i will get the fastag or not?..
Customer care number [protected] is not working, tried calling multple times. Please refer the attachament for the application number

Do let me know the status of the application and payment.

I have 2 accounts one is saving account, second account fixed deposit account.
Last month on 9th oct i received a call if you are interested for a locker we will provide.
When i went there, they told me to keep one lakh (Rs./1, 00, 000) fd for this.
I have in sb a/c i have only 67 thousand only, i said, i will transfer from other bank. But there network in the hdfc bank.
Meanwhile br. Manger opened my account in his laptop and asked me to tell otp in my mobile when i told the otp he was transformed the amount from my fd account already rs./ 6, 00, 000.in my old fd in same branch. And he told, you can tranfar the amount to your saving account then it will be automatically adjusted. He was not given any type of information slip/soft copy.
In few minutes i rec'd a message, mngr told read it loudly. When i saw it is 10 years rd. I told i didn't like it. Mngr replied, no it will come like that only but it not correct you read it. I said no it clear, here wrote it is one type of rd. I don’t wan’t this. I am a senior citizen now this type of rds are not useful for me. He said ok i will revert it back. After 4-5days for revert the money one cancelled cheque, one request letter he was taken, till now i have not got my money to my account.

Account no : [protected]
My hdfc online net banking login id:[protected]

M shyam babu
Mob: [protected]

i have applied for fastag on 24.11.2019 at hdfc fastag website.
I got an application reference number as hfr503168,.
Customer login iid & wallet id received in my email in[protected].
I haven't received my fastag sticker till date.
. I have tried calling customer care number numerous times but line is always busy. & fastag sticker still not received.
Please arrange delivery of fastag sticker at earliest.

I have applied for hdfc fastag, customer id and wallet id created but still fastag card delivery status is unknown.
Trying to reach there customer care but no. [protected] is showing as invalid.
I have received msg from there side that it will be dispatch within 04 working day now its almost 7 days still there is no status of dispatch.

Please help to confirm status.

Customer id of fastag:-
[protected]

Application no:-
Hfr550501

I have applied for hdfc fastag. Money deducted and got message as "transaction time out". Bank guys said that the money will be back to account in 7 days. But yesterday night i got message as teh fastag transaction successful with userdid and wallet id. Now where is my fastag? No way to track the status. And i need to go on vacation on 18th of december, without fastag i need to pay fine. Despite applying much earlier i didnt get the fastag yet and no way to track. The customer care number is never ever responsive. I have tried more than 100 times. I would request to issue my fastag to my hand at any near by branch. I will collect my self by going to branch directly.

I had applied for fastag on october 13, 2019 with application id hfr270384 and paid rs.500 towards payment and i haven't received the fastag still.

The customer care confirmed me they required 10 working days to send the card. Its been more than 40 days still i haven't received or there is no response from them. Irresponsible behavior from customer care team. Totally disappointed with the service.

Name: v ranganathan
Car number:tn66p 2993
Wallet id ;[protected]
Custamer id:[protected]

Taq seq no:10971053

Hfr no:hfr217549-d-21

Respected sir i am buying fastag through hdfc bank via online the sticker attached my car but not reading automatic fastag lane reading problem but it is reading gun only please send another sticker same account as soon as possible i have already complain 1033 but no responsible and try [protected] any time busy so please send other new sticker same account (Duplicate sticker)

Thanking u

V. Ranganathan

I would like to make a complaint against the company whose officials are indulging in fraud and fake calls and misguiding the people for unscrupulous marketing with the connivance of the brokers. I was put to great inconvenience and lost my peace of mind due to this.

Hello sir,
My name is rohit goldar, i lived in jagatpura ward no 1, mukharjee nagar, rudrapur, udham singh nagar, uttrakhand, my mobile no-[protected] i have faced the same situation 1 year ago m/s. Deepika yadav working at hdfc loan depart sold me a policy with the premium of rs. 60000.00 annually against 6 lacks loan offer of hdfc bank. I have not received any loan amount and now the free look period has been gone too. They have sold me a hdfc life insurance policy, said they are calling from hdfc bank loan department from noida sector-61. She said my loan has approved with in 22 days i will get my money and hdfc loan department all working is successfully processed but after few days they called back and said hdfc credit department has sent a query about your case that you have to pay 35000 more and oped a demat account then get the amount disbursed. I pay 35000 and waiting loan amount. This was after the free look period. I have calling to hdfc executive are ignoring my calls. Few day's ago i have call to ms. Ritu she said me submit 20, 000 stf charge then i disbursed your loan amount.
Please do the action as soon as possible. And cancel my insurance...

I have recorded all call at there fraud person & canceled my policy.

Hdfc bank, noida sector-61,
Cheater executive name loan department hdfc bank - deepika yadav-[protected], [protected] /
Simran-[protected] / ritu-[protected] / rekha-[protected]

Policy name - hdfc life youngstar udaan
Policy number[protected]
Amount -60000.00
Policy name - hdfc life classicassure plus
Policy number[protected]
Amount -35000.00

I received a message that my ach form is rejected for sign differ i am going to verify my signature and submit a new ach mandate form tomorrow. Where i submit my form explain

I have purchase refrigerator on hdfc loan from vijay sales ghatkopar w. Now on first emi this ach form sign difference problem occure. Please help me.

How and where should i submit ach form, should i submit this copy in vijay sales ghatkopar w i am going to verify my signature and submit a new ach mandate form tomorrow.

I was frustrated with the experience using hdfc fastag, eventhough my fastag had more than 500 it was always blacklisted and everytime i ask them, it is due to non-usage which is false because i use it very frequently.
Finally decided to close and get fastag from some other bank, raised a request to close. Found out that they closed my account as blacklisted. Now i am not able to get another fastag. Tried to call customer service for more than a month and they are not reachable. Need resolution immediately.

4 days ago i applied for fastag via hdfc portal by uploading all the required documents. Payment of 500/- was done through my hdfc credit card. I got the reference number (Hfr860498) as sms but i have not received any email with the application details. The customer care number [protected] which they provided in portal is of no use. There is no way to track the status. Please help me what is status my order and provide correct customer care number which help the customer.

Dear sir

I have applied for fastag on 23rd nov 2019 and got mail from hdfc that fastag is issued successfully on 27 nov 2019 its been 1 week and over still i do not get my fastag at my address. Customer care number is also not working plz give my courier tracking id and courier partner name. My fastag customer id is[protected] so please do the needful as soon as possible.

Hi i have purchased the fasttag from hdfc bank portal. My application no is hfr457818. I have received the email regarding the fast tag id's. But physical tag is not dispatched from hdfc. I am not able to track the application status as customer card no[protected] which is mentioned on site and email is not working.

Please help its more than 15 days is gone after accepting the application.

Also hdfc team please update the proper communication no and email id for response