HDFC Bank Complaints & Reviews

I have applied for fast Tag with Application reference No . HFR966510 . THEY HAVE CHARGED ME RS 500 FOR THE SAME . 100 issue fee 200 for deposit 200 for wallet money .
After submitting i didnt any update about on my mail . I didnt get even application pdf on my email .

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Everday i m forced to complain about them. They are so pathetic and care less about people. I have 2 complaints.
1. An official from hdfc bank shantibpark branch bhirva ignored all the letters i gave her to stop ecs from dhfl pramerica dhfl and cns bank. She could have easily told i need noc from those banks from september last year. But she told me bank is earning ecs return fee from me. They have earned 60000 rs from me. Nothing other than returning the money will satisfy me. You cant earn by looting people.
2. Due to heart issue i could not pay on my hdfc card 6178. They put hold on 12000. I paid 12000 on dec 5th. They are not releasing the hold now today it is 9th. They still did not do it. Because of it i missed 2 necessary injections.
I am putting it in this forum because i ve a surgery and the injection is needed for it. If anything happens to me they are responsible. 60000 plus 12000 will help in surgeryas i lost job i dont have insurance. On the top of that i m forced to suicide because hdfc bank and their stealing of my money.
They are not a bank but a looting bank.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Upon receipt of your concerns, our branch official had tried contacting you on your number but could not reach you. Please speak to our Branch Official Birva Chhatbar on [protected] or email at Birva.[protected]@hdfcbank.com for any further clarification or assistance.

-Zubin
HDFC Bank Customer Assistance

Dec 19, 2019

Updated by Anupama KN I went to the branch to meet her. Told my concerns. The fees as not yet been credited. It is my hard earned money you stole. If i do not see the credit by the end i will take legal action. My lawyer said bank will have to pay compensation too. Dont force me to take legal action in court. It is better for you to return my money from september 2018.

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Address: URBANA TOWER-1 FLAT-3604, Kolkata, West Bengal, 700107

Hi,
My fastag application reference number hfr346010.
I have ordered 1 fastag on 9th nov 2019, it is already showing in my wallet id [protected].
But i have not received the physical tag yet. Please let me know the status of my tag.
My car number is wb02ap6666.

Your toll free is horrible, i have tried at least 100 times in a day it is always busy.

Regards,
Rudra prasad biswas
+91 [protected]

Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

-Nadia
HDFC Bank Customer Assistance

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Website: www.hdfcbank.com

I had applied for the fastag from hdfc website (Online) on 25th nov.2019. Application reference no. Hfr510882, i got sms that my wallet id was generated on 30th nov. & i will get my fastag in 4 working days.
But since then i have got no response from the hdfc fastag. Also their customer care no. Is not working, always say busy.

My account has already been deducted with the fees 500.0 inr and other charges.

It is hard to believe that such a reputed bank have such a sloth y & irresponsible service. Hdfc management have to look into this matter.

Otherwise for damages we have to go for other legal options as i am unable to cancel my registration with hdfc & go for some other vendor.

Dec 10, 2019

Complaint marked as Resolved

delivered

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We understand that your FasTag has been delivered to you on 09 December 2019 vide BlueDart Airway Bill Number: [protected]. For any assistance, please contact the FasTag HelpDesk at[protected].

-Nadia
HDFC Bank Customer Assistance

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I have applied for the fast tag under application reference no is hfr505988 on 24th nov 2019 and received fast tag issued confirmation on 27th nov but to my surprise i have not still received the fast tag. The customer care no is always busy. Kindly reimburse my money. Such kind of service was not expected from such an esteemed bank, will close all my family bank accounts with your bank in next coming days. Just waiting for the money to be credited back to my account.

Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days.The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

-Nadia
HDFC Bank Customer Assistance

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I recently got a fastag wallet provided by hdfc fastag. I have two issues that are not yet addressed by the fastag team even after multiple followups. Also the fastag customer care is not reachable from almost a month, the emails are also being not responded.

Issue1. Name is in correct in the fastag wallet.
Issue 2. There is incorrect deduction from the fastag wallet for which i have raised a issue. This is not addressed and the transaction is not yet reversed.

Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your concern with us with complete details of your FasTag, date and amount of the disputed transaction. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Zubin
HDFC Bank Customer Assistance

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Everyday i m complaining againd hdfc.
1. Because of bhirva in shanti park mira rd i lost 60000 rs. She could have told i need a noc from other bank to stop ecs from sep 2018. But she sarcastically told bank is earning because of you. Why should we help you. Even after many complaints in this forum they are least concerned.
2. Due to a heart problem i missed a payment. I paid 12000 when minimum was 9600. Inspite of that they put hold on 12000 which i needed for heart medicine. Everyday i call they will say it will be removed by eveninh. Today is 9th still not released. Nobody bothered to call after complaini g twice.
I am openly writing in this forum because of this i missed 2 injections and i m now forced to suicide. Hdfc and its employees are doing this deliberately.

HDFC Bank customer support has been notified about the posted complaint.

Dec 19, 2019

Updated by Anupama KN They have not yet credited the fees charged over a year because of Bhirva. They are forcing me to take legal action as i am a heart patient and need the money. I am asking only my harderned money that they stole

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Address: 600128

I have paid rs.500 to hdfc bank for fastag. Rs.200 as security deposit and
300 as recharge amount. After payment i received a smssaying that fastag is issued. Another message stated that it will be delivered in 3 to 5 days and still not received.

The customer care number provided by bank on its website is not working. I have received customer id and wallet id which helps me to login but still wont help to track my fastag. Please help me as it is very important.

Thanks
Seshadri

Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 09, 2019

Updated by Seshadri Vijayaraghavan My Customer Id :[protected]

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

-Bejoy
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu, 600018

Hi,

Hdfc loan division has been calling me continuously everyday (Weekdays + saturday) for the past 3 months even when i clear convey i do not need loan as of now. I am not an account holder with hdfc bank and i am not sure why i am getting 10 calls a week.

Even now i got a call from +91 [protected] (Hdfc loan department)

My mobile - +91 [protected]

Jan 12, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked at our end and note that the number [protected] does not belong to HDFC Bank. The registered telemarketers have been allocated 10 digit numbers of "140XXXXXXXX" number series for ease of identification. It is possible that the calls to you are in the nature of cold contacts by freelancers who acquire telecalling databases from other sources.

In such situations, the cause for action lies exclusively with the affected parties who have the right to lodge a formal complaint with TRAI within 03 days of any violation similar to what you have experienced recently.

As a corporate entity, our Bank is compliant with all directives, regulations and laws of the land and we have set in place substantial controls over telemarketing activities. However, it is beyond the scope of our control or authority to identify such freelance agents and bring charges on them. Only the affected parties have the right to take up the matter by lodging a complaint to their telecom service provider so that the matter can be taken up as per the provisions of law.

-Bejoy
HDFC Bank Customer Assistance

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I have submitted fastag application on 25th nov 2019. But till today, i haven't yet received any mail or call from hdfc representative for further status. As per message displayed on application form submission, "you will receive fastag within 7 days and our representative will contact you", but no update received.
I tried customer care number 10-20 times a day. Most of the time it is busy or some music is playing.
I am very disappointed by hdfc procedure of fastag. No proper updates/sms received.
Also after complaining here multiple time on this forum, i received a message that you will get message in 3 -4 days or 7-10 days for dispatch details. But still no proper communication has been shared by hdfc officials.
Let me know, when my fastag will get delivered.
Application number hfr510232

Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

-Bejoy
HDFC Bank Customer Assistance

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I applied for fast tag through hdfc on 25 oct 2019. I received the customer id and wallet id but i havn't received the tag till date. I tried to contact customer care on[protected] this number either comes busy or not serviceable. I want my refund. If this kind of service they are providing what i can expect if i need road assistance

Customer id is[protected] and wallet id is [protected]

Feb 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the following details.

1] You mobile number mentioned in your FasTag Application
2] Your vehicle number
3] The date of FasTag Application
4] FasTag Application Number

Please mention reference number TT[protected] for us to promptly respond to you via e-mail. For any assistance, please contact the FasTag HelpDesk at[protected].

-Nadia
HDFC Bank Customer Assistance

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Dear sir/madam,
I applied for fastag on dec 5th and i have submitted the fee of rs 500 and all the required document through online and i got a sms fastag application hfr903237 was successful you will receive a pdf registered email id and fastag in 7 working days but till date neither i received any mail nor any fastag from bank even my personal banker also helpless to solve my problem.
Please help me regarding how to collect my fastag.
My application reference no is hfr903237

There is helpline given in that site (Services and sales queries :[protected] but its always busy, no one is there to attend our call.

It will be great if you could update the status or there should be email_id for customer care.
Javed pervaze.
5848416 cust id

Jan 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that after the submission of your application, you will receive your Tag within 7 working days.

-Anay
HDFC Bank Customer Assistance

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This is the response i received after applying fastag.

"fastag application reference number hfr926612.
The fastag application pdf is sent to your registered email id.
Our representative will get in touch with you soon."

I did not receive any email or message after submitting and paying online. The number for queries [protected] is not working. Can you please let me know the status?

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 7 working days.

-Anay
HDFC Bank Customer Assistance

Dec 17, 2019

Updated by Siddardha Budige Its been 8 working days and still not received my Fastag. I am waiting in long queues at toll plazas even though I paid for Fastag. What is taking more time for you to deliver Fastag? Government recently said it does not take more than 4 working days. Is it only HDFC taking more time? Because of your issues and delay customers are facing issues.

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Address: 122003

Hi
I had applied for a fastag through hdfc bank website on 14th nov. The wallet id for the same has been created. However, i am yet to receive the physical copy of fastag after more than 3 weeks.
The toll free number mentioned at the website isnt working. I am really not sure how long hdfc will take to get the fastag delivered. The deadline for implementation is also approaching and i will hold hdfc responsible for any penalty that gets imposed on me due to lack of fastag.
Br,
Neeraj

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

Please share with us the Registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number for us to check and assist you further.

-Anay
HDFC Bank Customer Assistance

Dec 09, 2019

Updated by Neeraj Garg GGN Hi,
I have already shared the Fastag Reference Number, Email Id and my customer Id. You shd be able to get all the details from that.
My vehicle number is: PB10 EA 0301
email Id: [protected]@yahoo.com
Customer Id:[protected]
Dont want to share my registered mobile number on a public forum.
//Neeraj

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Address: 122001

I have applied hdfc fastag through online and made payment of 300 inr. The reference number of the application is hfr453630. All required documents were submitted and i apply for the tag on 22th nov 2019.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended. No tracking no provided by bank.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Dec 11, 2019

Complaint marked as Resolved

Now I received fastag in 24hrs

HDFC Bank customer support has been notified about the posted complaint.

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Address: 411027

I have applied for fastag through hdfc fastag online portal, almost 10 working days ago.
I have uploaded all relevant documents and then got sms on 30 nov saying that my fastag has been issued and i will receive my fastag in 4 working days. But i haven't received yet.
There is absolutely no way to check the status of tag. Customer care number is either always busy or not being answered.

It's the worst ever service from hdfc fastag

Jan 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

-Zubin
HDFC Bank Customer Assistance

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Address: 20 lakshmi Nagar 1st Street, Koundampalayam, 641030

Dear sir,

I have applied for fasttag for my car 4 days ago on hdfc bank website.

And i have payed 500 rs as online transaction

I didn't get any confirmation mail on that

My application reference no is hfr917005

I want to know my status

Thanking you

J rajesh anand

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

-Bejoy
HDFC Bank Customer Assistance

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that after the submission of your application, you will receive your Tag within 7 working days.

-Anay
HDFC Bank Customer Assistance

Dec 19, 2019

Updated by Rajesh Anand J Dear sir,

I have applied for fasttag for my car 4 days ago on hdfc bank website.

And i have payed 500 rs as online transaction

I didn't get any confirmation mail on that

My application reference no is hfr917005

and I got message like

"Dear Customer your FASTag has been issued successfully.
Your Customer Id is[protected] and Wallet Id is[protected]. HDFC Bank Limited"

"Your FASTag has been Successfully recharged for Rs. 300 on 12/12/2019 11:31:53 PM. Our refererence Number for the transaction is [protected]. Balance amount in the Account is 300.00 - HDFC Bank Ltd."

I want to know the delivery status of my FASTag Kit
Thanking you

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Address: Doddanakundi, NGF, Whitefield road ,mayadevapura,Bangalore ,560048, 560048

On nov 30.14.03 hrs i paid 16999rs through google pay to samsung.com.in for online purchase. Amount is debited from account but order canceled by payment transaction fail. Even though i dint received my amount back to account. When i contacted samsung they told me to contact hdfc bank. But i am not able to contact hdfc bank customer care. Though i tried many times. So i am raising complaint.
Name : madhu sudhan
Bank : old madras road bangalore
Ac no : [protected]
Please do needful.

Jan 30, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to share the e-mail confirm from merchant regarding cancellation or refund of transaction on grievance.[protected]@hdfcbank.com for further assistance. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Zubin
HDFC Bank Customer Assistance

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Address: 560068

Applied for fastag thru a link shared by hdfc bank on 8th dec 2019. No acknowledgement by mail that such payment has been received and that they will be processing the same. Only sms that "application hfr959232 was successful. You will receive a pdf on registered email id and fastag in 7 working days. For details call [protected]".

No any way to track the same and number is not reachable.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

Please share with us your mobile number, date of application, vehicle no. on fastag.[protected]@insolutionsglobal.com for further assistance.

-Manoj

HDFC Bank Customer Assistance

Dec 09, 2019

Updated by Srinivas UM Boss whats the email id i need to send the details to? im unable to view the mail id shared?

Also i have shared the application number. that should suffice if you are genuine rep of the bank? HFR959232

Dec 12, 2019

Updated by Srinivas UM Hello,

HDFC Folks. I'm still waiting for a response from your side.

Regards.

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Address: PLOT NO - N3/380;IRC Village;Nayapalli, Khordha, Odisha, 751015

Hi,

I have applied for hdfc fastag through online hdfc portal and made payment of 300 inr (200 for security amount & 100 as the top up amount) on 1st dec'19.

Application reference number is hfr836606.

I am not able to reach the customer care team.

Please let me know if the fast tag has been dispatched and share the consignment details to track.

The sole purpose of applying online was to get thing done faster.

Thanks!

Jan 9, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response "Dear Customer,

Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

-Bejoy
HDFC Bank Customer Assistance"

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