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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
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HDFC Bank reviews & complaints page 565

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S
shubhranshu1489
from Gurgaon, Haryana
Dec 9, 2019
Resolved
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Resolved

I have submitted fastag application on 25th nov 2019. But till today, i haven't yet received any mail or call from hdfc representative for further status. As per message displayed on application form submission, "you will receive fastag within 7 days and our representative will contact you", but no update received.
I tried customer care number 10-20 times a day. Most of the time it is busy or some music is playing.
I am very disappointed by hdfc procedure of fastag. No proper updates/sms received.
Also after complaining here multiple time on this forum, i received a message that you will get message in 3 -4 days or 7-10 days for dispatch details. But still no proper communication has been shared by hdfc officials.
Let me know, when my fastag will get delivered.
Application number hfr510232
Jan 13, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 09, 2019
HDFC Bank Customer Care's response
Dear Customer,

Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

-Bejoy
HDFC Bank Customer Assistance
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    A
    AjayGill
    from Mohali, Punjab
    Dec 9, 2019
    Resolved
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    Resolved

    I applied for fast tag through hdfc on 25 oct 2019. I received the customer id and wallet id but i havn't received the tag till date. I tried to contact customer care on[protected] this number either comes busy or not serviceable. I want my refund. If this kind of service they are providing what i can expect if i need road assistance

    Customer id is[protected] and wallet id is [protected]
    Feb 1, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 13, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the following details.

    1] You mobile number mentioned in your FasTag Application
    2] Your vehicle number
    3] The date of FasTag Application
    4] FasTag Application Number

    Please mention reference number TT[protected] for us to promptly respond to you via e-mail. For any assistance, please contact the FasTag HelpDesk at[protected].

    -Nadia
    HDFC Bank Customer Assistance
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      P
      parvezjaved
      from Gulaothi, Uttar Pradesh
      Dec 9, 2019
      Resolved
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      Resolved

      Dear sir/madam,
      I applied for fastag on dec 5th and i have submitted the fee of rs 500 and all the required document through online and i got a sms fastag application hfr903237 was successful you will receive a pdf registered email id and fastag in 7 working days but till date neither i received any mail nor any fastag from bank even my personal banker also helpless to solve my problem.
      Please help me regarding how to collect my fastag.
      My application reference no is hfr903237

      There is helpline given in that site (Services and sales queries :[protected] but its always busy, no one is there to attend our call.

      It will be great if you could update the status or there should be email_id for customer care.
      Javed pervaze.
      5848416 cust id
      Jan 26, 2020
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 09, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      We wish to inform you that after the submission of your application, you will receive your Tag within 7 working days.

      -Anay
      HDFC Bank Customer Assistance
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        S
        Siddardha Budige
        Dec 9, 2019
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        This is the response i received after applying fastag.

        "fastag application reference number hfr926612.
        The fastag application pdf is sent to your registered email id.
        Our representative will get in touch with you soon."

        I did not receive any email or message after submitting and paying online. The number for queries [protected] is not working. Can you please let me know the status?
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 09, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        After submission of your application, you will receive your Tag within 7 working days.

        -Anay
        HDFC Bank Customer Assistance
        Dec 17, 2019
        Updated by Siddardha Budige
        Its been 8 working days and still not received my Fastag. I am waiting in long queues at toll plazas even though I paid for Fastag. What is taking more time for you to deliver Fastag? Government recently said it does not take more than 4 working days. Is it only HDFC taking more time? Because of your issues and delay customers are facing issues.
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          N
          Neeraj Garg GGN
          from Gurgaon, Haryana
          Dec 9, 2019
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          Address: 122003

          Hi
          I had applied for a fastag through hdfc bank website on 14th nov. The wallet id for the same has been created. However, i am yet to receive the physical copy of fastag after more than 3 weeks.
          The toll free number mentioned at the website isnt working. I am really not sure how long hdfc will take to get the fastag delivered. The deadline for implementation is also approaching and i will hold hdfc responsible for any penalty that gets imposed on me due to lack of fastag.
          Br,
          Neeraj
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 09, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          Please share with us the Registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number for us to check and assist you further.

          -Anay
          HDFC Bank Customer Assistance
          Dec 09, 2019
          Updated by Neeraj Garg GGN
          Hi,
          I have already shared the Fastag Reference Number, Email Id and my customer Id. You shd be able to get all the details from that.
          My vehicle number is: PB10 EA 0301
          email Id: [protected]@yahoo.com
          Customer Id:[protected]
          Dont want to share my registered mobile number on a public forum.
          //Neeraj
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            P
            prameshtiwari
            from Almora, Uttarakhand
            Dec 9, 2019
            Resolved
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            Resolved

            Address: 122001

            I have applied hdfc fastag through online and made payment of 300 inr. The reference number of the application is hfr453630. All required documents were submitted and i apply for the tag on 22th nov 2019.

            There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended. No tracking no provided by bank.

            The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
            Dec 11, 2019
            Complaint marked as Resolved 
            Now I received fastag in 24hrs
            HDFC Bank customer support has been notified about the posted complaint.
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              S
              Shekhar Nivale
              from Malegaon, Maharashtra
              Dec 9, 2019
              Resolved
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              Resolved

              Address: 411027

              I have applied for fastag through hdfc fastag online portal, almost 10 working days ago.
              I have uploaded all relevant documents and then got sms on 30 nov saying that my fastag has been issued and i will receive my fastag in 4 working days. But i haven't received yet.
              There is absolutely no way to check the status of tag. Customer care number is either always busy or not being answered.

              It's the worst ever service from hdfc fastag
              Jan 15, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 13, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

              -Zubin
              HDFC Bank Customer Assistance
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                R
                Rajesh Anand J
                from Coimbatore, Tamil Nadu
                Dec 9, 2019
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                Address: 20 lakshmi Nagar 1st Street, Koundampalayam, 641030

                Dear sir,

                I have applied for fasttag for my car 4 days ago on hdfc bank website.

                And i have payed 500 rs as online transaction

                I didn't get any confirmation mail on that

                My application reference no is hfr917005

                I want to know my status

                Thanking you

                J rajesh anand
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 09, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

                -Bejoy
                HDFC Bank Customer Assistance
                Verified Support
                Dec 09, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                We wish to inform you that after the submission of your application, you will receive your Tag within 7 working days.

                -Anay
                HDFC Bank Customer Assistance
                Dec 19, 2019
                Updated by Rajesh Anand J
                Dear sir,

                I have applied for fasttag for my car 4 days ago on hdfc bank website.

                And i have payed 500 rs as online transaction

                I didn't get any confirmation mail on that

                My application reference no is hfr917005

                and I got message like

                "Dear Customer your FASTag has been issued successfully.
                Your Customer Id is[protected] and Wallet Id is[protected]. HDFC Bank Limited"

                "Your FASTag has been Successfully recharged for Rs. 300 on 12/12/2019 11:31:53 PM. Our refererence Number for the transaction is [protected]. Balance amount in the Account is 300.00 - HDFC Bank Ltd."

                I want to know the delivery status of my FASTag Kit
                Thanking you
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                  M
                  Madhusudhan954
                  from Mumbai, Maharashtra
                  Dec 9, 2019
                  Resolved
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                  Resolved

                  Address: Doddanakundi, NGF, Whitefield road ,mayadevapura,Bangalore ,560048, 560048

                  On nov 30.14.03 hrs i paid 16999rs through google pay to samsung.com.in for online purchase. Amount is debited from account but order canceled by payment transaction fail. Even though i dint received my amount back to account. When i contacted samsung they told me to contact hdfc bank. But i am not able to contact hdfc bank customer care. Though i tried many times. So i am raising complaint.
                  Name : madhu sudhan
                  Bank : old madras road bangalore
                  Ac no : [protected]
                  Please do needful.
                  Jan 30, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 13, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We request you to share the e-mail confirm from merchant regarding cancellation or refund of transaction on grievance.[protected]@hdfcbank.com for further assistance. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                  -Zubin
                  HDFC Bank Customer Assistance
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                    S
                    Srinivas UM
                    from Bengaluru, Karnataka
                    Dec 9, 2019
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                    Address: 560068

                    Applied for fastag thru a link shared by hdfc bank on 8th dec 2019. No acknowledgement by mail that such payment has been received and that they will be processing the same. Only sms that "application hfr959232 was successful. You will receive a pdf on registered email id and fastag in 7 working days. For details call [protected]".

                    No any way to track the same and number is not reachable.
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 09, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Please share with us your mobile number, date of application, vehicle no. on  fastag.[protected]@insolutionsglobal.com for further assistance.




                    -Manoj

                    HDFC Bank Customer Assistance
                    Dec 09, 2019
                    Updated by Srinivas UM
                    Boss whats the email id i need to send the details to? im unable to view the mail id shared?

                    Also i have shared the application number. that should suffice if you are genuine rep of the bank? HFR959232
                    Dec 12, 2019
                    Updated by Srinivas UM
                    Hello,

                    HDFC Folks. I'm still waiting for a response from your side.

                    Regards.
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                      L
                      Lipsa2019
                      from Chennai, Tamil Nadu
                      Dec 9, 2019
                      Resolved
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                      Resolved

                      Address: PLOT NO - N3/380;IRC Village;Nayapalli, Khordha, Odisha, 751015

                      Hi,

                      I have applied for hdfc fastag through online hdfc portal and made payment of 300 inr (200 for security amount & 100 as the top up amount) on 1st dec'19.

                      Application reference number is hfr836606.

                      I am not able to reach the customer care team.

                      Please let me know if the fast tag has been dispatched and share the consignment details to track.

                      The sole purpose of applying online was to get thing done faster.

                      Thanks!
                      Jan 9, 2020
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 09, 2019
                      HDFC Bank Customer Care's response
                      "Dear Customer,

                      Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

                      -Bejoy
                      HDFC Bank Customer Assistance"
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                        S
                        Samarth savalia
                        from Surat, Gujarat
                        Dec 9, 2019
                        Resolved
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                        Address: Surat, Gujarat, 395007

                        Please tell me when i am getting my fastag as i am not in my house after 7 days so if you tell me where is my fastag as payment have been done to you or else please refund my money so that i can be assure that it is despatch and will get in 2 days or like that please help me, my fastag application number is hfr475843. Please inform me as fast as possible.

                        Thankyou
                        Jan 10, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 09, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                        -Anay
                        HDFC Bank Customer Assistance
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                          B
                          Report
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                          Address: Chennai, Tamil Nadu, 600075

                          Hi team,

                          I have submitted application for fasttag and reference number is hfr905855
                          I have also made 500 rs as payment. I dint get any confirmation/fasttag application pdf to my registered email id, sms confirmation also received.

                          1) your customer care number is not reachable always[protected]
                          2) there is no process to check the progress of my application hfr905855

                          Please let me know when i will be getting my fasttag? Also explain why your process is so poor?
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 10, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          After submission of your application, you will receive your Tag within 7 working days.

                          -Anay
                          HDFC Bank Customer Assistance
                          Dec 17, 2019
                          Updated by [email protected]
                          Still I have not received fastag sticker. Already it’s too late, please let me know the courier details.

                          Bhaskar Mani
                          Dec 20, 2019
                          Updated by [email protected]
                          Hi Team,

                          Its 15 Days since i have applied for Fasttag, sticker is still not delivered. Can you quickly update the status on the same. Your customer care number is always not reachable.
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                            B
                            Bhagirath Gopilal
                            from Mumbai, Maharashtra
                            Dec 9, 2019
                            Resolved
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                            Resolved

                            Address: Ganj Line, Rajnandgaon, Chhattisgarh, 491441

                            I have applied for fastag on dec 5th, the application hfr903905 was successful. On completion i have received a sms saying i will receive a pdf on registered email id and fastag in 7 working days, but i am yet to receive any communication.

                            I am also unable to know the status of my application.

                            The toll free number seems to be in permanent loop.

                            I have a saving accounts with hdfc for last 11 years but this is the first time i am facing such inconvenience.

                            Kindly ask them to update.
                            Jan 17, 2020
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 09, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            After submission of your application, you will receive your Tag within 7 working days.




                            -Manoj

                            HDFC Bank Customer Assistance
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                              O
                              oadivin
                              from Chennai, Tamil Nadu
                              Dec 9, 2019
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                              Applied for hdfc fastag on 30november. I have not received the fastag yet. There is no way to track it. Sent multiple emails to their customer service and no response. Spent hours calling their customer care number and not even a single time the call got connected.
                              Email [protected]@gmail.com
                              Vehicle reg : ka51mg3665
                              Mob :[protected]
                              Application number : hfr780062
                              HDFC Bank customer support has been notified about the posted complaint.
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                                C
                                Chinu Varghese
                                from Mumbai, Maharashtra
                                Dec 9, 2019
                                Resolved
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                                Resolved

                                Address: Indore, Madhya Pradesh

                                Hi, sir my name is chinu varghese, i would like to complain against hdfc bank as my experiment. I explaining that, actually i have a credit of hdfc bank at the credit limit of 20000, still from last 2 year iam using the card, but last few months i can't pay my dues so it goes around 33000 as minus balance. And i discussed with the credit card team for final settlement. And finally the bank give me the settlement with 20000 as 6 emi. And i paid 3500 in first emi also. But the credit card team hold my salary account still from last 3month. The bank told me that after the first payment of 3500 the hold will release next 48 hrs, but still my account under hold after 7 days. My salary is still hold. So please help me to solve this issue.
                                Jan 9, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 09, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We request you to contact our Debt Management officers at[protected] with regard to your credit card outstanding or for any further clarification.

                                -Zubin
                                HDFC Bank Customer Assistance
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                                  Harbans Narang
                                  from Mumbai, Maharashtra
                                  Dec 9, 2019
                                  Resolved
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                                  Resolved

                                  Address: Palwal, Haryana

                                  I harbans narang having a current account in your branch there is a so many deductions from my bank account (As cash deposit charges).
                                  The manager does anything to solve the problem.
                                  On every month there is deductions from my account
                                  Nothing happened i complained so much, every month the money is deducted from my account. Please help me out from this.
                                  Jan 9, 2020
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 09, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,


                                  We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.



                                  -Manoj

                                  HDFC Bank Customer Assistance
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                                    sainyhppcl
                                    from Dharmsala, Himachal Pradesh
                                    Dec 8, 2019
                                    Resolved
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                                    Resolved

                                    Address: OPP SUKKER ROAD, SIDHPUR DHARAMSHALA, Address3, Kangra, Himachal Pradesh, 176057

                                    I had applied for fastag from hdfc bank on 29th november. My application no is hfr715805. It was informed through message that the fastag will reach within 7 days but till date i have not received my fastag. The toll free number provided on the website of hdfc fastag[protected] is incorrect. I wonder how hdfc bank can provide wrong number on its website which amounts to fraud with its customers. There is no other source from which i can trace the current status of my fastag application.
                                    Jan 12, 2020
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 10, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

                                    -Nadia
                                    HDFC Bank Customer Assistance
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                                      A
                                      anantagrawal
                                      from Jamnagar, Gujarat
                                      Dec 8, 2019
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                                      My customer id is[protected]. I have ordered for 2 fastag for my 2 cars in customer id[protected] but i have received only one fastag sticker. So kindly help me for the same as i am not able to connect to customer care toll free and there is no other option to connect your department. I am not satisfied with the services hdfc is giving particularly in fastag there is no toll free assistance or and other option to connect you people.
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 09, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                      -Anay
                                      HDFC Bank Customer Assistance
                                      Dec 09, 2019
                                      Updated by anantagrawal
                                      There is no email id mentioned anywhere and trying to connect on your toll free since many days but call is not getting connected. What a ridiculous and third grade service HDFC is giving. Kindly so help and call us why everytime consumer has to reach you. Pathetic service and support by HDFC
                                      anantagrawal,

                                      No use sending emails to them, they never reply. They are wasting our time.
                                      fastag.[protected]@insolutionsglobal.com -> That's the email id
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                                        S
                                        sagarsam
                                        from Delhi, Delhi
                                        Dec 9, 2019
                                        Resolved
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                                        Resolved

                                        Not able to login to Fastag portal using wallet ID or vehicle reg number. Also tried using forgot password link but it is also not working. Attaching the proof of fitment of Fastag issued by hdfc bank having all details. Kindly resolve my issue at the earliest.

                                        My registered mobile number is [protected].
                                        Wallet no. is [protected]
                                        Jan 14, 2020
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 13, 2019
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        Please refer below steps to FasTag login. First Time Login/ Registration Steps -Go to portal http://bit.ly/2PFAa4d - Select login (Retail / Corporate) and proceed. - Click to first time user and continue. - Fill mandatory details (Customer Id / Wallet ID/ Mobile No/Vehicle No). - Click to the next step. ( Wait max 2-3 min for next page). - Generate OTP to validate yourself - Enter received OTP and reset the password. - Fill some mandatory answers. - Your password will reset. In case you are still facing any issue kindly click on https://bit.ly/2Lzhyn3 and provide step by step snapshot from start to end page with capturing the date and time in order to assist further. Please mention reference number for us to promptly respond to you via e-mail.

                                        -Nadia
                                        HDFC Bank Customer Assistance
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