[Resolved] HDFC Bank — hdfc fastag - adjustment entry

kaush123

Address:

411028

Today i travelled from ahmednagar to pune and no toll plaza was visited.
Still i got a debit message for fastag.
Message -
Your fastag a/c has been debited for rs. 190 for adjustment entry on 1/20/2020 6:30:41 pm. Balance amount in the a/c is rs. 60 - hdfc bank ltd.

What is adjustment entry?
Even if we didn't pass toll plaza can fastag be debited for just using highway?

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Feb 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2020

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

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Comments

Sri Nithya SriVidyananda

I have got message regarding adjustment entry four times, please refund

Hrushikes

I have not yet travelled, but today got message Rs 300 deducted from my account, please help asap, looks like its fraud.

Ashwinpr23

from Chennai, Tamil Nadu

Jul 30, 2022

I have been charged 155rs as adjustment entry fee when i never used my fastag. I reached toll free number for hdfc fastag team it was worst service ever. They will give opening script and put ur call on hold forever. After multiple attempts i was able to get an agent who informed me to send email to [protected]@hdfcbank.com. I have sent email on 21st of july 2022. Email came with automatic reply that an agent will reach within 2 days. Still no response and am getting a message that my balance is going in minus. Please someone respond to this issue and fix it