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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
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HDFC Bank reviews & complaints page 488

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P
Pravinkumar Shrivastav
Jan 20, 2020
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I am a hdfc credit card holder. The bank has auto debited rs 1399 on dated 14/01/2020 without my concern from my credit cards ending number 2170. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs 1399.

Name: pravin kumar shrivastav
Credit card ending number: 2170
HDFC Bank customer support has been notified about the posted complaint.
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    T
    Tuhin Subhra Lahiri
    Jan 20, 2020
    Resolved
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    Resolved

    Address: mumbai, 700079

    This is in reference to attached hdfc fastag application reference number hfr01131464 dated 25.12.2019 for mr. Tarun kumar chakraborty, i regret to inform you that inspite of repeated telephonic calls, trailing mail commitment and verbal assurance given by your customer care representatives on different occasions, the fastag is yet pending to get delivered to residential address.

    Its quite surprising that on preceding week itself, its been communicated to us by customer care that fastag courier details to be shared latest by 12th january 2020 and the same will be delivered to residential address by mid of same week.

    But surprisingly, i didn't hear back from you from last week when i am looking for the appropriate hierarchy for complain redressal.
    If it makes sense to talk, let me know how your calendar looks.

    If not, who is the appropriate person who take care of hdfc fastag delivery issue?

    Hope to hear from you soon.
    Feb 21, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 21, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    We like to confirm your application is received & is under process you will be receiving the Tag within 15 working days for wallet ID creation

    The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

    For any further assistance, you may write to us at escalations.[protected]@1pay.in or call customer care at[protected].




    -Nadia

    HDFC Bank Customer Assistance
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      T
      tapan.sharma.05
      Jan 20, 2020
      Resolved
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      Resolved

      I have received following message today

      Alert:rs.129.00 spent via credit card xx1291 at amazon1258399 on[protected]:15:01:23 without pin/otp. Not you? Call [protected].

      I have not made any such transection. Require refund and want to stop further such transactions.

      Can you please help me in getting the refund of the same.

      Tapan sharma
      [protected]
      Jan 20, 2020
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
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        P
        Prabhu54558
        Jan 20, 2020
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        Address: 560100

        Hi

        I have a personal Loan from online app and ESC made through HDFC Bank since I had my salary account in HDFC Only, This Loan has started in 2019 and my ESC was automatically deducted from my Salary account, However It was never the pain until I was getting my salary into HDFC but due to some issues with HDFC my company has shifted the salary account from HDFC to Axis and now the real trouble started, I tried to maintain a sufficient balance in HDFC but sometimes ESC amount got deducted and sometimes it wasn't, and I was paying the loan via cash and today I got my insurance money to my hdfc account of 12600 and to the surprise I noticed there was a minus of 17 grands in my hdfc sb account as it is a emergency insurance money I could not withdraw it.

        I have been charged multiple times, where in I have paid all my EMI's to personal loan on time.

        Please help to get the charges reversed since I was not aware about the same.
        HDFC Bank customer support has been notified about the posted complaint.
        Jan 21, 2020
        Updated by Prabhu54558
        This complaint was not resolved at all
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          K
          kaush123
          Jan 20, 2020
          Resolved
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          Resolved

          Address: 411028

          Today i travelled from ahmednagar to pune and no toll plaza was visited.
          Still i got a debit message for fastag.
          Message -
          Your fastag a/c has been debited for rs. 190 for adjustment entry on 1/20/2020 6:30:41 pm. Balance amount in the a/c is rs. 60 - hdfc bank ltd.

          What is adjustment entry?
          Even if we didn't pass toll plaza can fastag be debited for just using highway?
          Feb 20, 2020
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 20, 2020
          HDFC Bank Customer Care's response
          Dear Customer,

          Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

          -Manoj
          HDFC Bank Customer Assistance
          I have got message regarding adjustment entry four times, please refund
          I have not yet travelled, but today got message Rs 300 deducted from my account, please help asap, looks like its fraud.
          I have been charged 155rs as adjustment entry fee when i never used my fastag. I reached toll free number for hdfc fastag team it was worst service ever. They will give opening script and put ur call on hold forever. After multiple attempts i was able to get an agent who informed me to send email to [protected]@hdfcbank.com. I have sent email on 21st of july 2022. Email came with automatic reply that an agent will reach within 2 days. Still no response and am getting a message that my balance is going in minus. Please someone respond to this issue and fix it
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            L
            lituli
            Jan 20, 2020
            Resolved
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            Resolved

            Address: J KUMAR INFRA PROJECT LTD ,SIRKE BUS STOP URAN, 410206

            Hi sir/madam

            Being salaried savings bank account, hdfc bank has deducted money from my account without any notification. Date -:17.01.2020
            Even it, s a salary ac and i am still working with the same company
            From jun to dec they deduct the amount as amb charges. I request you to kindly look into this issue and revert my amount at the earliest.
            Please find bank transaction below for ref.
            Feb 19 to dec 12 time 708 x 12 =8496 rupies deduct my account and annual charges card -782

            Name:rikesh kailash roy.
            Account no: [protected]
            Branch: andheri (W), mumbai.
            Account type: salary account.
            Email: rikesh. [protected]@gmail.com
            Mar 1, 2020
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 23, 2020
            HDFC Bank Customer Care's response
            Dear Customer,

            On receipt of your post, we had attempted to contact you at the numbers recorded with us. However, we regret to note that our attempts to reach you, did not meet with success. For further assistance, you may click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

            -Nadia
            HDFC Bank Customer Assistance
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              M
              MSZ
              Jan 20, 2020
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              About 3 weeks back (on 1st of Jan 2020) HDFC manually debited INR 335 from my Fastag account with no clarity on why this was deducted. I emailed them multiple times - there was no response to the emails, called 3 times (I was told that the system is down every single time) and contacted on Twitter (first time they asked me to email and call, there was no response for subsequent messages). Now they have manually deducted another INR 200. Though the amount is not big, their utter disregard and indifference towards the customers are alarming.
              HDFC Bank customer support has been notified about the posted complaint.
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                K
                Ksatish@62
                Jan 20, 2020
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                My vehicle no mh46ba7144
                address :kl-6 bldg. No.-03 flat no-10
                sector-4e, kalamboli cidco colony.
                Name satish y kulkarni
                hdfc bank a/c [protected]
                amount transacted via debit card .500/-
                fast tag send to me via blue dirt till not received
                pl. Asked to refund or delivered on above address
                no assitant form hdfc fastag as help line does not work due to heavy load
                HDFC Bank customer support has been notified about the posted complaint.
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                  P
                  prakash987
                  from Hyderabad, Telangana
                  Jan 20, 2020
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                  I have been incorrectly charged from my fastag account few times. I called customer service and they provided me with email address to which i sent email with screen shots of sms messages more than 10 days ago and few reminders after that. I also called customer service four days ago and they told me someone will respond in 24 hours. No response and money drained from my account.
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 20, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                  -Anay
                  HDFC Bank Customer Assistance
                  Jan 20, 2020
                  Updated by prakash987
                  I did more than 10 days ago as indicated in the original complaint.
                  Jan 29, 2020
                  Updated by prakash987
                  Any update on this?
                  Feb 10, 2020
                  Updated by prakash987
                  Any update? It has been more than a month since I filed the complaint.
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                    L
                    lssrao56
                    from Hyderabad, Telangana
                    Jan 20, 2020
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                    Address: Flat 007 , D Block, Manjeera Heights 2, Chitra layout , L B Nagar, Hyderabad, Andhra Pradesh, 500074

                    Dear Sir

                    Please find a mail from IRCTC for refund amount of a Railway ticket which is self explanatory. While buying the ticket, payment was made by me through BHIM UPI using HDFC gateway (from my SBI account) and the detail reads as : TO TRANSFER-UPI/DR/[protected]/INDIAN R/HDFC/irctcrailt/IRCTC--.
                    To date I have not recd Rs 215/- that is due. Kindly take action

                    siva sankara rao lingala
                    [protected]
                    IRCTC Refund mail

                    Inbox
                    x

                    [protected]@irctc.co.in

                    Dec 24, 2019, 8:47 PM

                    to me

                    Dear Customer,
                    We wish to inform you that, with reference to refund against PNR Number [protected] /IRCTC Transaction ID [protected], an amount of Rs. 215.0 has been processed as per below details:
                    Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:21-Dec-2019
                    Refund processing date:24-Dec-2019
                    Refund amount:215.0
                    Refund reference no:[protected]
                    Payment Option used : Pay using BHIM (Powered by HDFC BANK) also accepts UPI
                    HDFC Bank customer support has been notified about the posted complaint.
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                      V
                      venkatesh thayappan
                      Jan 20, 2020
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                      Address: no.3 west park st , singarayer colony,, (Optional), Madurai, Tamil Nadu, 625002

                      Just got a msg from Amazon 1258399 stating they have charged Rs.169 from my credit card without otp. How is this even possible. I have never made any subscriptions with Amazon. I want my money back. And people are claiming HDFC to be the best banker in India, and this is how you offer security to our card details and money in the account. Never expected this from HDFC. Corporate frauds.
                      HDFC Bank customer support has been notified about the posted complaint.
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                        M
                        mingtees11
                        Jan 20, 2020
                        Resolved
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                        Resolved

                        I got my fastag from hdfc when i brought my car. But now i have to recharge my account but i don't have customer id & wallet id. So couldn't recharge my fastag. I havent received welcome mailer too. I tried to call customer care no, but it's not working. And i didn't find customer mail id.
                        Please let me know how can i recover my cutomer id & wallet id.
                        Feb 21, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 20, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Please share with us your registered mobile number & email ID, fastag reference number and vehicle registration number at fastag.[protected]@insolutionsglobal.com for better assistance.


                        -Manoj

                        HDFC Bank Customer Assistance
                        Verified Support
                        Jan 21, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Please email at fastag.[protected]@insolutionsglobal.com to reach Fastag Team directly for better assistance.

                        -Preethi
                        HDFC Bank Customer Assistance
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                          J
                          Jayant Samant
                          from Mumbai, Maharashtra
                          Jan 20, 2020
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                          Address: Mumbai City, Maharashtra, 400069

                          Hi team,
                          My customer id is[protected].

                          I have crossed the manor toll on 12/1/2020 around 12:53 pm. As per toll collector scanner is not able to read the fastag. So we decided to give toll manually. Reciept is attached. But after some time amount rs. 70/- deducted from my fastag account. Please reverse the charges as we have paid the same manually.

                          You toll free no never picked up. Please share the proper toll free no. Its very difficult to connect with hdfc fastag team.

                          They don't bother to reply on their official email id's
                          [protected]@europ-assistance.in &
                          Fastag. [protected]@insolutionsglobal.com
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 20, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Please share with us your registered mobile number & email ID, fastag reference number and vehicle registration number at fastag.[protected]@insolutionsglobal.com for better assistance.


                          -Manoj

                          HDFC Bank Customer Assistance
                          Jan 23, 2020
                          Updated by Jayant Samant
                          Hi HDFC Team,

                          My email id is [protected]@gmail.com and no registered with Fastag is [protected]

                          Vehicle Registration no MH-02-CH-08491

                          Silver Vagon R
                          Jan 28, 2020
                          Updated by Jayant Samant
                          It's hopeless to giving complain to HDFC fastag email id. No reply or a call from past 20 days. Pathetic customer service
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                            R
                            rohitmalusare18
                            Jan 20, 2020
                            Resolved
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                            Resolved

                            Address: Thane, Maharashtra

                            Hi,

                            I had purchased lg washing machine from vijay sales with offer from hdfc bank of 3500 rs. Cashback if i chose hdfc debit card emi option. They say cashback will be credit to me within 90 days (After 3 emis) and after 90 days hdfc go on saying there is issue with all hdfc customer cashback. Now after raising complaint with hdfc they say that you were not eligible for cashback as my purchased amount was not to what they expect.

                            Highly disappointment with hdfc.

                            Regards,
                            Rohit malusare
                            Feb 22, 2020
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 20, 2020
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details along with the offer details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                            -Anay
                            HDFC Bank Customer Assistance
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                              A
                              Anilkumarmundiyath
                              Jan 20, 2020
                              Resolved
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                              Resolved

                              Address: c001 , Prakruthi MEadow, Kashi Nagar, Bytrayanapura, Bangalore., 560093

                              Dear concerned
                              My name is anilkumar and iam holder of salary account in you bank, while applying for a loan in another bank i came to know that i have an existing two wheeler loan in your bank, which i was not aware following are the details
                              87500423 hdfc bank 90983434 two-wheeler loan individual 30700 1260 [protected] [protected] [protected] 1260 900xxx
                              Xxx900
                              Xxxxxx
                              900xxx
                              Xxxxxx
                              Xxx900
                              Xxxxxx
                              Xxxxxx
                              Xxxxxx xxxxxx
                              Xxxxxx
                              Xxxxxx
                              Xxxxxx
                              Xxxxxx
                              Xxxxxx
                              Xxxxxx
                              Xxxxxx
                              Xxxxxx [protected] [protected]

                              Please lookinto this my personnel email id is [protected]@gmail.com

                              Thanking you
                              Feb 22, 2020
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 20, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                              -Anay
                              HDFC Bank Customer Assistance
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                                V
                                vlbatoy
                                Jan 19, 2020
                                Resolved
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                                Resolved

                                Address: Shahabad markanda ,kkr,, Kurukshetra, Haryana, 136135

                                I have an account with hdfc shahabad markanda. Because of some financial problems i did not maintain min balance (Not closed also). They deducted 5000rs amount. That is very big amount for me. I spoke with bank people. They did not respond properly about refunding. Please help me on this issue. Please revert back with same.

                                Details:
                                Name - vijay luxmi
                                Panno-alkpl2856q
                                Bank-hdfc
                                Accountno-[protected]
                                Ifsc code: hdfc0001368
                                Adress of bank-hdfc bank, shahabad markanda, 136135, ambala branch
                                Haryana.
                                Mar 8, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Jan 19, 2020
                                Updated by vlbatoy
                                HDFC BANK LTD 546/1, WARD NO.10 LADWA ROAD, SHAHABAD 136135, SHAHABAD BRANCH,
                                Verified Support
                                Jan 27, 2020
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We have taken up the matter with the concerned team and will respond to you on your registered email id in 7 working days

                                -Nadia
                                HDFC Bank Customer Assistance
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                                  Z
                                  z pathan
                                  Jan 19, 2020
                                  Resolved
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                                  Resolved

                                  I have applied for hdfc fastag on 31/12/2019. I have received customer id and wallet id on 31/12/2019. Its been 19 days after applying and i haven't received fastag sticker. Due to this i am unable to travel due to heavy queues in cash lanes. There is no tracking number nor any information related to fastag sticker from company yet. Max 15 days were given to receive fastag and it's 19 now.
                                  Feb 20, 2020
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 20, 2020
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                  -Anay
                                  HDFC Bank Customer Assistance
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                                    D
                                    devinderkumar dhanda
                                    Jan 19, 2020
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                                    I have applied for fastag in 24th november and paid 600rs and then i opted to upload rc pictures later but i never got contacted and i even emailed their customer support but their service is very poor and they don't even give a valid reason for why i have not received my fastag yet. I want my refund within a week or i will be compelled to take legal actions against the company.
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 19, 2020
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                    -Anay
                                    HDFC Bank Customer Assistance
                                    Jan 19, 2020
                                    Updated by devinderkumar dhanda
                                    It says [protected] how can I be able to view it
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                                      N
                                      Nony Saini
                                      Jan 19, 2020
                                      Resolved
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                                      Resolved

                                      Address: Plot no 28 phase 1 industrial area chandigarh, Jajpur, Odisha, 160002

                                      I am hdb employee in hdfc bank chandigarh. My last working day is 30 dec but till i will not receive my full and final letter and my dec 2019 salary. My senior give information is you will receive you full and final settlement with in 15 days and your salary will be receive with in 15 days my employee code is adfc86604. I will request you pls provide my experience letter and my dec 2019 salary.
                                      Feb 19, 2020
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 19, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Please share your employee code, supervisor's name, office location & contact on exit.[protected]@HDFCBank.com. We'll get back!

                                      -Anay
                                      HDFC Bank Customer Assistance
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                                        M
                                        mayank61284
                                        Jan 19, 2020
                                        Resolved
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                                        Resolved

                                        Address: Kangra, Himachal Pradesh, 176061

                                        I had applied for hdfc fastag on 26 dec 2019. My application number is hfr01256630. An amount of rupees 500 qas also paid as fees. However there has been no intimation from the company and the tag has not been delivered till date. The company had promised 7 days delivery. The copy of rc and aadhar card was also submitted. Request expedite the matter.
                                        Feb 21, 2020
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 20, 2020
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. Kindly write to escalations.[protected]@1pay.in or contact Fastag Helpline at[protected] in case of any clarification or assistance.

                                        -Nadia
                                        HDFC Bank Customer Assistance
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