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HDFC Bank Complaints & Reviews

2.9
Updated: Jun 7, 2026
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HDFC Bank reviews & complaints page 483

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A
AshishNashik
Jan 29, 2020
Resolved
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Resolved

Address: Nashik, Maharashtra, 422010

I had purchase my realme 5 pro from realme.com through hdfc bank debit card. Its now 105 days. Cash back is expected to receive after 90 days immediately. Why we need to do complaint or search customer care in the days of digitization, automation???

I hereby requesting to hdfc bank to contact me immediately.

My mobile number - [protected]
Email id - [protected]@gmail.com
Feb 29, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 29, 2020
HDFC Bank Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
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    Spoty
    Jan 29, 2020
    Resolved
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    Resolved

    Address: 411019

    I am traveling by khed shivapur toll plaza, satara, maharashtra at 25th january 2020 @ 6.00 o' clock and retruning 26th january 2020 @ 3.00 o'clock, my fastag having balance of rs.1500+ bt they said your fastag blacklisted... The toll employee charges 95/- per side.. I called on toll free no.1033 bt they didn't response to me.. My car no. Mh14hq7022
    Mar 1, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 29, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

    -Anay
    HDFC Bank Customer Assistance
    I raised a complaint here and they asked me to contact fastag.[protected]@insolutionsglobal.com but Mail could not be sent.
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      A
      Abhay Vora
      Jan 29, 2020
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      Hello sir/madam,

      I am abhay nalinbhai vora. I was employee of hdfc bank. My employee code : a34684. I was resign on 15 dec, 2018 and the resignation was accepted which screenshot i attach in the mail but till i didn't get the relieving letter it passed almost above 1 year so i request you to please release my reliving latter today itself because i have to give the latter to other company so please release the latter today. I sent the mail yesterday also but till i didn't revert back from your side so i mail it again. It's urgent please try to understand it is my career priority. I send the mail twice to hr but no one is responding i also attach the acceptance letter screenshot please resolve as soon as possible
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 29, 2020
      HDFC Bank Customer Care's response
      Hi Customer,

      please share your employee code, supervisor's name, office location & contact on exit.[protected]@HDFCBank.com. We'll get back!

      -Anay
      HDFC Bank Customer Assistance
      Jan 30, 2020
      Updated by Abhay Vora
      Employee code : A34684 (Abhay Vora)
      Superviser :Devendrasingh vaghela
      office location : chaprajpur branch jetpur.
      Contact No Branch manager : [protected] (Amitbhai patel)
      Feb 05, 2020
      Updated by Abhay Vora
      Hello any update on this i am irritate now noone reply me on the hr department i send 3-4 mails but no single reply on that and now in this also no reply so what can i do please help me out on this critical situation.
      Employee code : A34684 (Abhay Vora)
      Superviser :Devendrasingh vaghela
      office location : chaprajpur branch jetpur.
      Contact No Branch manager : [protected] (Amitbhai patel)
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        M
        Mukesh Handuja
        Jan 29, 2020
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        Resolved

        Address: बरवाला जिला हिसार, Hisar, Haryana, 125121

        मेरे कस्टमर आईडी 62451955 में बैंक कर्मचारीयो ने अपने पद का दुरुपयोग करके मेरे नाम के बाद गोपाल लगा दिया है जोकि मेरे आधार कार्ड में ऐसा कौई नाम नही है बैंक में जाने के बाद बैंक कर्मचारी ने इस बात को स्वीकारने को तैयार ही नही व साथ में अभद्र भाषा का प्रयोग किया गया है बैंक कर्मचारीयो की लापरवाही से हमे कठिनाई हो रही है कृप्या करके इसे शीघ्र दूरूस्त करवाया जाए।
        Mar 14, 2020
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 31, 2020
        HDFC Bank Customer Care's response
        Dear Customer,

        We understand that Mr. Himanshu Kumar has contacted you with regard to your query. For further assistance, you may contact Mr. Himanshu Kumar on [protected].

        -Nadia
        HDFC Bank Customer Assistance
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          K
          kunner
          Jan 29, 2020
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          I am hdfc credit card holder i want to cancel one assist service on my card they started it without informing me on my card ending with 0450 kindly please stop it i am not intersted in it stop it now and never start it in fiture again
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            A
            Ashika Sinha
            Jan 29, 2020
            Resolved
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            Resolved

            There is a negative balance showing in my account. I have been charged 222 to my account. Details of the 222 is not showing in my bank statement. I need to know why is this been charged to my account and please clear this negative balance. No transaction details are showing for this amount.

            Date of incident : 29th jan.
            Hdfc account details :

            Account number : [protected]
            Mar 3, 2020
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Jan 29, 2020
            Updated by Ashika Sinha
            There is a negative balance showing in my account. I have been charged 222 to my account. Details of the 222 is not showing in my bank statement. I need to know why is this been charged to my account and please clear this negative balance. No transaction details are showing for this amount.

            Date of Incident : 29th Jan.
            Verified Support
            Jan 30, 2020
            HDFC Bank Customer Care's response
            Dear Customer,

            We would like to inform you that when you use your HDFC Bank Debit Card at other Bank ATMs within/outside India or at a merchant outlet outside India, and the transaction gets declined due to insufficient funds, the charges of Rs. 25 per transaction (plus GST) are levied. As per our records, such declined transactions were attempted for which these charges were levied to you. For further assistance, you may click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

            -Nadia
            HDFC Bank Customer Assistance
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              J
              Jeby Jose
              Jan 28, 2020
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              Address: 560093

              I have paid 1000 rupees to my wallet and when I try first time at toll plaza it shows black listed .I tried to call HDFC bank more that 24 times in different days time I never got a single response form this customer care number[protected] ... I just got fooled ...I lost all the reputation with HDFC bank as my fingers burned very badly .
              HDFC Bank customer support has been notified about the posted complaint.
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                R
                Ranjan11
                from Ernakulam, Kerala
                Jan 28, 2020
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                Resolved

                Address: Pune, Maharashtra, 411057

                Hi team,

                I am using hdfc bank regalia credit card from last 2.3 years.
                When i took this card it was a life time free credit card but this year they imposed an annual charge of rs. 1000.
                I mailed them but they are saying, it's mandatory from second year, but i never get any mail nor call regarding this.

                I request to take serious steps against them so that they should not harass customers.

                Thanks,
                Ranjan
                Mar 3, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 29, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the complete concern along with the necessary details for further assistance. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                Manoj
                HDFC Bank Customer Assistance
                dear, i read your brief ok, be cautious.👍🕉️🙏📖
                dear, i read your brief ok, be cautious.👍🕉️🙏📖
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                  I
                  India2020
                  Jan 28, 2020
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                  Address: Harraiya branch dist basti up, Basti, Uttar Pradesh

                  Branch harraiya dist bati up
                  Not have enough employee and previous maneger all thing solve and talk friendly but this time maneger not good always talk atitude...
                  Last 3 week staff not coprate withrowl and diposit money problem.
                  Tommrow i am going to branch for close acount ...
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                    B
                    Bhasker Palnati
                    Jan 30, 2020
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                    Address: Hyderabad, Andhra Pradesh, 500020

                    Hdfc bank has deducted ach debit charges in my account without any prior information. I am not aware why this amount was deducted. I was deducted amount of ₹590 from my account. This is happening for 2 time same date,

                    The bank people are not responding i have tried calling them.

                    It would be helpful if i get my money back asap
                    HDFC Bank customer support has been notified about the posted complaint.
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                      S
                      swathiabburi
                      from Hyderabad, Telangana
                      Jan 28, 2020
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                      Address: 1-7-135/9, MUSHEERABAD, NEAR SPENCERS, Hyderabad, Andhra Pradesh, 500020

                      Hi Team - I work for IT as a Senior Database Programmer.
                      HDFC has been my salaried account since 6 years and I have always appreciated their services until one of the recent incident where I felt to close this account altogether.
                      So, I inquired for a personal loan for one of the emergencies, and called my relationship manager like a million times but would never pick calls. Later she would come back and say my 1 lakh salary per month wont fetch me any personal loan.
                      If that is the case why should I have to submit my documents ?? What kind of relationship is being maintained here. I do understand their limitations but you have show a way, until lately I have not realized that I have a good sum of pre-approved loan. Won't we expect our relationship manager to atleast tell us that ???
                      Later, I approached the nearest branch and they are helping me now by adding my company to their list of companies. But they showed a way. I really appreciate it. This is what we expect from our banks. Not just hang up saying it's not possible.
                      HDFC Bank customer support has been notified about the posted complaint.
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                        S
                        Sathish6481
                        Jan 28, 2020
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                        Resolved

                        Address: Chennai, Chennai, Tamil Nadu, 600089

                        Have applied the fastag via hdfc. But as per their promise, it should have been delivered within 7 working days. But i have applied it on jan2nd. Still i didnt received it and haven't received the updates regarding the delivery. I have called the customer support multiple times but everyone is speaking in hindi and also the only update which i'm receiving from them is "it will be delivered soon"
                        Mar 1, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 28, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

                        -Anay
                        HDFC Bank Customer Assistance
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                          D
                          drsantosh panda
                          Jan 28, 2020
                          Resolved
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                          Resolved

                          HDFC insurance companies staff Gaurav and Shailesh (Ajaya Dixit), they called me by phone, HDFC give a 10 lakhs loan in super incomeplanand subcide give 7.5 lakhs, they are called deposit 1.8 lakhs for GST but GST no not given, thaan they called for PFT for 1 lakh, I have deposit Ed total 3.8 lakhs but they didn't not give GST no and PFT no, they're called 17.5 lakhs will be deposit Monday, Saturday, 5Month goes they have been not deposited called for NOC 1 lakhs, I have not deposited, and complain all HDFC insurance, BharatiAXAlife insurance, Edelweiss Tokio insurance but they have not respond, called for yearly premium deposited, in GBIC called give 1.35lakhs, your payment will give in your Bank, and life insurance agent code was blocked, what can I do, I will confused
                          Mar 4, 2020
                          Complaint marked as Resolved 
                          HDFC Life customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 31, 2020
                          HDFC Life Customer Care's response
                          Hi, kindly inform the customer to address any unresolved concern of policyholder kindly inform the policyholder to write to us at [protected]@hdfclife.com from registered email id.
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                            Sha0105
                            Jan 28, 2020
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                            Highly inhuman, my daughter was continuously crying still the lady insisted me to remain on the call and in that course, my daughter fell off the bed. My loan is almost towards closure and i have been paying the emi on time. They too earlier suggested me to ask money from the reference i have provided. Are these the guidelines provided by the bank to make such suggestions and to act in such inhuman manner?
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 29, 2020
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience you may have faced. Request you to write us using below URL http://bit.ly/2lDvZLk with your loan account number, the number from which calls are received, Loan applicant name & address( if available) and the reference id TT[protected]. A bank representative shall contact you as soon as we receive this information We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

                            -Zubin
                            HDFC Bank Customer Assistance
                            Jan 29, 2020
                            Updated by Sha0105
                            Not able to submit the complain at the link provided, shows some for the captcha code..
                            Here is my comments:
                            The behaviour of the agent on call was not good..my daughter was continuously crying and the lady (Deepali) still insisted in a very rude manner to remain on the call until she gets her senior..the senior too just asked the same questions and my daughter still remained crying throughout and eventually fell off the bed and was hurt. I informed them that I have already paid one of the emi for the loan account no.37251233 but they said I was fooling them as they don't see that in their system. My loan is towards closure and I do not have any intention not to pay the loan. It is just due to some financial issue that the emi was not paid on time. I am still trying to get this done at the earliest. Further, earlier too one agent called and suggested me to take money from the reference I have provided. Such things just pokes one mentally and instigates unnecessary arguments. I received the calls from:[protected] ;[protected].
                            Regards.
                            Shailja
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                              P
                              pooh09
                              Jan 28, 2020
                              Resolved
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                              Resolved

                              Address: 734005

                              I have swiped my hdfc bank debit card in many offers places provided my hdfc bank that 10% cashback will be credited within 90 days. But i guess this is just a advertising policy of hdfc bank as i did not get any cashback till now
                              1. Purchased from reliance smart, hdfc offer 10% cashback
                              2. Purchased from myntra, hdfc offers 10% cashabck
                              3. Purchased iphone from imagine store, hdfc cashback 6000
                              All offers 90 days expired but i did not get any cashback
                              Mar 3, 2020
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 28, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details, offer details and complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                              -Anay
                              HDFC Bank Customer Assistance
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                                K
                                Kaustubh Moholkar
                                Jan 28, 2020
                                Resolved
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                                Resolved

                                I have sold my car hence i want to close my fast tag account for my car

                                I have submitted fast tag suspension request on 20 jan 2020
                                My service id is 28161

                                This request is still not attended
                                I have tried calling toll free no but no one is picking it.
                                Please advise when can i get refund of my deposit & balance credit in my account.

                                Please also advise how can i close my account.
                                Feb 29, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 28, 2020
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                -Bejoy
                                HDFC Bank Customer Assistance
                                Verified Support
                                Jan 28, 2020
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

                                -Anay
                                HDFC Bank Customer Assistance
                                I am a HDFC bank credit card holder . I have received message from "OneAssist" fee has been debited from my credit card number ending with 0579 without my concern on date:23/01/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-
                                Dear Customer,

                                Greetings from OneAssist!!!

                                We regret any inconvenience caused to you.

                                We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

                                Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                                Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

                                Looking forward to hear from you.

                                Regards

                                Team OneAssist
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                                  Kuldeep91439963
                                  Jan 28, 2020
                                  Resolved
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                                  Resolved

                                  Address: Saifai road, Baidpura, Etawah, Uttar Pradesh, 206002

                                  Dear customer care,

                                  Without any information bank has deducted 236 rs from my account. I want my money back and the reason also why it is deducted.

                                  Kindly reply as soon as possible

                                  Hdfc account details :
                                  Account number : [[protected]]
                                  Customer id :[protected]

                                  Transaction details :

                                  Narration : si fail due to insuff bal
                                  Deducted date : 28 jan 2020
                                  Amount : 236
                                  Mar 2, 2020
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 28, 2020
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Kindly note that the charges levied in your account is as per the Bank's Schedule for fees and charges. In case of any further clarification or assistance, please feel free to speak to our Branch Official Mr. Achyut Shukla on[protected] / [protected].

                                  -Nadia
                                  HDFC Bank Customer Assistance
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                                    T
                                    TheMdFarhan
                                    from Hyderabad, Telangana
                                    Jan 28, 2020
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                                    Address: Hyderabad, Andhra Pradesh, 500024

                                    I applied for the credit card on 13th jan 2020. The shaikpet hyderabad branch relationship manager said that i will get approval since i'm getting rs 40, 000 in-hand salary. He checked my document they were alright.

                                    The home and office verification were done properly. Then the next day i see that the application is declined. The irony is on the same day my junior with a same profile like mine infact lesser pay applied and he also got the declined email. So i thought maybe we have some issue. But then on the same day, he got a message that your application is approved. I thought there might be a glitch and i will also get a message. I waited for 2 days nothing happened. I contacted hdfc care on twitter they also didn't give me a proper response.

                                    Finally after a lot of struggle with @hdfcbank_cares and waiting for responses i reached out to our branch relationship manager and got know that my application 20a[protected]s3 is declined because i live in an area which is included in @hdfc_bank blacklist areas.

                                    So sad 😔

                                    It's so pathetic that such a huge bank and they have such kind of glitches. I need immediate action on this.
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 28, 2020
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We can help with that. Please click on https://bit.ly/2Lzhyn3 to share your application number, mode of application, date of application, complete address of branch if you applied at one, complete name and your contact details. Visit here https://goo.gl/1VtDj3 for help with branch address. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                    -Anay
                                    HDFC Bank Customer Assistance
                                    Jan 29, 2020
                                    Updated by TheMdFarhan
                                    First of all the reason for complaining in this forum was to receive a genuine response. Instead of sending an automated one.

                                    The other important thing is I can't check my own reference number the how I will be able to complain. For your information, I already did one a few days back and received no response. The number for the same is HBL=[protected].

                                    It is pathetic. I don't know why I did this initiative in my company that we all should have a salary account in HDFC. I thought this is the best bank and cares about there customers.

                                    No reply to the tweets also.

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                                      vinitrrane
                                      Jan 28, 2020
                                      Resolved
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                                      Resolved

                                      Address: Imperial Heights, Goregaon West, Mumbai City, Maharashtra, 400104

                                      I have received the following sms from bank:

                                      Dear customer mandate reference no: hdfc[protected] issued to bse limited with value rs. 1000000.00 and frequency adho is received today for processing.in case of any issue please get in touch with your branch.

                                      I have not given any mandate. Please resolve the issue. Screen shot of the sms is attached herewith.
                                      Mar 1, 2020
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 28, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                      -Anay
                                      HDFC Bank Customer Assistance
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                                        S
                                        santhu249
                                        Jan 28, 2020
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                                        I have applied for hdfc fastag but received incorrect tag.
                                        When i used this at toll gate, they have mentioned that the tag i have is for a different car.

                                        I have raised a complaint on 20th jan via customer care and email id provided by the team. They have mentioned that the issue will be resolved in 48 hours, but no response till date. When i called the customer care number again, they are not giving me a resolution date, but asking me to wait for the response. Also, suggesting me to go in cash lane at toll plazas till the gods bless me with the correct fastag!! I have to wait for it indefinitely.

                                        Please help with faster resolution.

                                        Please find the details below and re issue correct tag at the earliest.

                                        Name: santhosh kumar a
                                        Issue date: 8th june 2019
                                        Customer id:[protected]
                                        Wallet id: [protected]
                                        Issued by: hdfc bank
                                        Vehicle number: ap 13s 3303
                                        Registered mobile number:[protected]
                                        Fastag assigned to me: last 8 digits of my tag:10888563
                                        Fast af i received: attached snapshot
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 28, 2020
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused to you. For any assistance with regard to your FasTag, please contact the FasTag HelpDesk at[protected] or email at escalations.[protected]@1pay.in.

                                        -Nadia
                                        HDFC Bank Customer Assistance.
                                        Jan 29, 2020
                                        Updated by santhu249
                                        Hi Nadia, the contact details provided in your comments show as protected. I have called up the help desk couple of times and also sent details to the mail id provided by the agent. Still no response after 10 days. Please reissue correct FASTAG ASAP.
                                        Feb 03, 2020
                                        Updated by santhu249
                                        No response after multiple follow-ups on customer care number. They made commitment to resolve by 28Jan, but did not happen. Then gave another commitment to resolve by 3 Feb, but is not resolved yet. Two weeks since my complaint, not even a single response on issue till date.
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