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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
Complaints 32944
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HDFC Bank reviews & complaints page 489

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A
Arvind Vikash
Jan 19, 2020
Resolved
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Address: QR NO 1324 SEC 8C ST 30 B S CITY JHARKHAND 827009, 827009

I have applied for fastag about 2 days ago, at that time i paid 500 rs through netbanking. After the payment page reloaded automatically and on screen it showed me that session was timed out. But amount was deducted from my bank account and i didn't receive any fastag by post or any other service. Registration number of my vehicle is jh09r3545 and mobile number is [protected].

Pls give me appropriate confirmation about my application
Feb 22, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 19, 2020
HDFC Bank Customer Care's response
Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance
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    A
    Arun Kumar Gora
    Jan 19, 2020
    Resolved
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    Address: Loharu, 127028

    I've hdfc - fastag. But there is no seving or current account in hdfc bank. When fulfil the application I've given the mobile no. to the shopkeeper of mine who was sending the application to the bank for fastag, he gave the mobile no. himself. Now I want to change the mobile no. to get the sms while I cross the toll plaza to get the sms of balance. How can I set the mobile no. of fastag.
    Feb 19, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 19, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

    -Anay
    HDFC Bank Customer Assistance
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      Y
      Yogesh2711
      Jan 19, 2020
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      Address: 1655 HEERA COLONY SIKANDRABAD, Bulandshahr, Uttar Pradesh, 203205

      I claimed my reimbursement but they are not clearing my claim. Hospital tpa submitted all the document related to reimbursement, but hdfc ergo claim team not clearing my claim. You cancelled my claim no. Rr-hs[protected] due to some documents i discussed with the concerned hospital in this regard they replied me that there is no problem in our documents. I therefore request to re-check my documents and approved my claim as soon as possible.
      HDFC ERGO General Insurance customer support has been notified about the posted complaint.
      Jan 21, 2020
      Updated by Yogesh2711
      HDFC ERGO CANCELLED MY POLICY WITHOUT ANY REASON N ALSO NOT APPROVED MY CLAIM
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        B
        bhaskarbhaskar
        from Bengaluru, Karnataka
        Jan 18, 2020
        Resolved
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        Resolved

        Hi sir/madam,
        My credit card transaction was unsuccessful but money deducted. And the deducted money not reverted yet. The transaction amount is rs. 52425.23.
        The transaction was done at lufthansa airlines website - https://www.lufthansa.com/gc/en/flight-search. i talked with lufthansa airlines customer care and they said that the amount didn't reach to lufthansa and should get reverted within 4 hr.
        Please do some needful to revert the money back.
        Feb 19, 2020
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 19, 2020
        HDFC Bank Customer Care's response
        Dear Customer,

        Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

        -Anay
        HDFC Bank Customer Assistance
        I don't have any reference number to fill the form. So how can I proceed?.
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          J
          Jatinder Jatinder
          from Ludhiana, Punjab
          Jan 18, 2020
          Resolved
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          Resolved

          Address: Sakinder Kaur w/o daljit Singh D/o gurcharan Singh bagrian road dhuri near punchvati mandir w.n.4 ,h.n.4nehru market, Sangrur, Punjab, 148024

          I am sakinder kaur, wife of daljit singh from city dhuri and i had an
          Account [protected] in hdfc bank, branch
          Dhuri, district sangrur, punjab.
          I had opened my account on 03/07/2012 and it was

          Closed in 2016 while i was living in kuwait. I am writing to

          Complain against the hdfc bank and a bank employee at dhuri

          Branch (Punjab), named nishant sharma

          I had complained against him on march 20, 2018 as well

          For his unlawful act of disclosing my bank details to a third

          Person with whom we have legal dispute and for the same

          Matter we are having court cases also.

          Nishant sharma had disclosed my account details without
          My permission and knowledge not only this, it is really sad that he did bad mouthing about me and tried to defame me, only to please the third person because the third person has a huge bank balance in their branch.. I had complained against

          Him, after getting aware about my complaint, he and the

          Bank manager, both, immediately approached me and

          Apologized and nishant sharma admitted his crime. Nishant sharma

          Promised me that he would never do it again in future and

          Would give me in written that to whom he had disclosed my

          Account details. He begged of me to take my complaint back

          By saying that he had small children and would lose his

          Employment and his future would be ruined. I took pity on

          Him and took my complaint back. But to my utter

          Disappointment he again has provided my other account

          Details [protected] to the third person for
          Money, with whom we are having legal disputes. You cannot

          Imagine how terribly it has harmed me and my family. His

          Act is not pardonable for me. I seek stringent action against

          Nishant sharma (Employee) and the hdfc bank. I hope that you would pay heed to

          My words and provide me justice. I am attaching the

          Recording with my email in which he can be heard

          Apologizing me for his offense.

          Yours faithfully,

          Sakinder kaur
          +1 videos
          Feb 22, 2020
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 22, 2020
          HDFC Bank Customer Care's response
          Dear Customer,


          We are working on your concern vide Ref ID: 11229460 and will revert to you within 4 working days.


          -Nadia

          HDFC Bank Customer Assistance
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            C
            Chaitra Sn
            Jan 18, 2020
            Resolved
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            Resolved

            I have been using hdfc credit card for more than 3 years. Recently i lost my card while travelling and called the customer service to block the card and issue a new one. For new card to be issued they said the outstanding balance has to be closed. I didn’t have the credit card details with me to make the payments as i had lost it, and neither they helped me any right option to make the payment. Now they are charging me with the late fee even after clearing all the outstanding amount. I am not able to cancel the services as well, they are guiding with some cumbersome procedures to to cancel the card as well. I have neither received my new card and nor able to cancel the card. The connect with the customer services is also very terrible.
            Feb 22, 2020
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 18, 2020
            HDFC Bank Customer Care's response
            Dear Customer,

            We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern, the last four digits of your Credit Card No., along with the registered mobile number & email ID for further assistance. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

            -Anay
            HDFC Bank Customer Assistance
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              E
              Er Ankul Badyal
              Jan 18, 2020
              Resolved
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              Resolved

              Address: Village .Pathwal, Po.Dayalachack, 184144

              I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

              Appl no. Hfr01353109
              Feb 18, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 18, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

              -Manoj
              HDFC Bank Customer Assistance
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                K
                Kasturi Devender
                Jan 18, 2020
                Resolved
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                Resolved

                Address: 560066

                Hi,

                Today again, 177 had deducted from my hdfc account number. When i checked the deduction why its happening than this detail is showing there — "hdfc bank — 3rd party cash txn inc gst". I don't know about this deduction? Why this deduction happen without my knowledge how would they can do?
                This is the second time in which money got deducted
                Feb 22, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 18, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                We have checked our records and confirm that the charge pertains to a third party cash transaction done on January 4, 2020.

                HDFC Bank offers the customer, convenience of anywhere banking in any of our branches along with the extensive ATM network. However to deter indiscriminate deposits and to offer the service in a controlled manner, third party cash transactions are permitted at a nominal charge. Levy of this service charge, as with all other service charges levied by the Bank, is at the sole discretion of the Bank.

                Third-Party cash transactions (deposits and withdrawals), at any branch through teller counters, would be accepted in Savings accounts up-to a limit of Rs. 25, 000 per transaction per day. This service would be offered at a nominal charge of Rs.150 per transaction, plus applicable taxes irrespective of the amount deposited/withdrawn.

                -Nadia
                HDFC Bank Customer Assistance
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                  K
                  Kaushal soni88
                  Jan 18, 2020
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                  Kindly take care of my below request for fastag suspension.

                  I was using hdfc fastag and it stopped working suddenly after 2 times o[censored]sing at tolls.

                  I tried to check but it got damaged when i tried to remove the tag.

                  I have balance positive and security deposit in this tag which i want to back to my account.

                  Kindly help me out on this as untill this tag is not suspend i won't be able to use new fastag from hdfc or any other providers.

                  Please find the details:
                  Customer of:[protected]
                  Wallet i'd: [protected]

                  Vehicle number: up 14 cw 2772
                  Tag id: 34161fa8203288ac04911429
                  Tag sequence no:. 20297121

                  Please help me out on this asap.

                  I have also raised my concern on twitter but still no help fr anybody!!
                  HDFC Bank customer support has been notified about the posted complaint.
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                    N
                    nimesh palav
                    Jan 18, 2020
                    Resolved
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                    Resolved

                    File no:[protected]

                    Around more than 6 months, i have initiated and submitted form for pmay-clss subsidy for my home loan from hdfc, but still i have not received subsidy in my account.

                    Whenever i have followed up with hdfc, they are replying same answer as it is under process. Can i have exact status of my file and can know by when i will get subsidy in my account..??

                    Regards,
                    Nimesh palav
                    Feb 22, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 20, 2020
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We wish to inform you that, HDFC Bank Ltd. and HDFC Ltd. are two different entities. From the contents of your e-mail, we understand that your query/ concerns pertain to home loan applied/availed with HDFC LTD. and not HDFC Bank Ltd.

                    You are henceforth requested to be in touch with HDFC LTD. for resolution of your query/complaint through (URL / Link - https://cutt.ly/krbU8NO.) for any Queries / Feedback / Complaints pertaining to HDFC LTD.

                    -Anay
                    HDFC Bank Customer Assistance
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                      R
                      Rahul Yengde
                      Jan 18, 2020
                      Resolved
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                      Resolved

                      Address: Nagpur, Maharashtra, 441110

                      It is has been 10 days i have ordered for fastag from hdfc netbanking portal. They have debited the money but there is no fastag ever delivered or any sms/email/tracking details for the matter of fact.
                      This is such shame being a bank that is mostly chosen by corporate people.
                      I have already dropped an email, if i don't hear back i'm gonna surely take all savings and mutual funds back and end the services with you.
                      Ref#hfr01352777
                      Feb 22, 2020
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 18, 2020
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

                      -Anay
                      HDFC Bank Customer Assistance
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                        M
                        Muru2
                        Jan 18, 2020
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                        Address: Thiagarajan Street, Sekkalai 2 nd Street , Karaiku, Sivaganga, Tamil Nadu, 630002

                        Cancellation of one assist membership
                        I am a hdfc bank credit card holder. The bank has auto debited from my credit card number ending with 2515 without my concern, so i am not interested about this service and don't want this membership any more. So cancel the membership and don't renewal.

                        Oneassist relationship number :
                        Name :- r. Murugappan
                        Mobile no. :- [protected]
                        Credit card number ending :- 2515
                        HDFC Bank customer support has been notified about the posted complaint.
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                          A
                          aman gadumur
                          Jan 17, 2020
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                          I am a hdfc bank customer (Salary account) since 4 years. I have car loan on going from hdfc bank itself.
                          Recently december 2019, i did not maintained sufficient balance for car loan. Therefore my my account went into minus which is acceptable, later on i ended up paying penalty charges as well which i had no problem at all.

                          But..

                          On 16.01.2020 bank debited inr 590/- from the account as ach debit return charges which i am not aware why did this happen. Same thing happened again on 17.01.2020 with two transactions of inr 590/- and inr 537.81/-.
                          Can someone from the bank please have a courtesy to call me back and please explain why did this transaction happened.
                          I want somebody from hdfc bank ltd to call me up in next 24hrs and rectify my problem.

                          I hope the above find you well.

                          Regards,
                          Aman gadumur
                          HDFC Bank customer support has been notified about the posted complaint.
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                            V
                            Vishweshwararao Bvv
                            Jan 17, 2020
                            Resolved
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                            Resolved

                            Address: 13-30/71, , Sai Bhagwan colony, 502032

                            07 - jan-2020 i applied for hdfc fastag.in which while doing payment it charged me rs. 500 whereas on-site & application no alloted was hfr01324831though i made the payment, we received customer id[protected] and wallet id from your end, but still we are unable to receiving door delivery fas tag sticker, pls let me know the status door delivery

                            Thanks with regards,
                            Vishweshwararao
                            Feb 19, 2020
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 18, 2020
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

                            -Anay
                            HDFC Bank Customer Assistance
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                              V
                              vimal.rana972
                              Jan 17, 2020
                              Resolved
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                              Resolved

                              Address: vasant vihar road, 144001

                              I have salary account in hdfc bank, vasant vihar road, urban state phase ii branch i left my previous job in january 2017 and sifted to chandigarh and already visited two times in branch for closing of my account and submited required document for same process but till dated my account not closed by branch. And they charged about 600 per quarter

                              Is there any solution or same process
                              Feb 24, 2020
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 18, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We have checked and confirm that your account status is updated as resigned in our system and you no longer hold a zero balance salary account. Thus the balance required to be maintained is Rs. 10000/-. The special facilities offered on the Salary Account is pursuant to the arrangement between the employer/company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank. In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the web site of the Bank. Please visit for Terms and conditions: http://bit.ly/2MSRouv. Kindly write to us at http://bit.ly/2lDvZLk mentioning the complete branch address (from below URL) where the request was submitted to enable us to check and assist you further http://bit.ly/2L8cQtM. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                              -Zubin
                              HDFC Bank Customer Assistance
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                                A
                                Arrya Stark
                                from New Delhi, Delhi
                                Jan 17, 2020
                                Resolved
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                                Resolved

                                Address: New Delhi, Delhi, 110059

                                My name is ankur sharma, holding a credit card ending 6199. I paid my dues on time through netbanking but still you deducted 450+81 (Gst) as payment return charges. I am not ready to pay such unethical charges. So, resolve this issue. Why should i pay the return fee as i already cleared the payment in my card. This is unfair and not acceptable. I want my amount back in my account.
                                Feb 23, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 18, 2020
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We wish to inform you that we had attempted to claim the amount basis your instruction given from your savings account and the same was returned due to insufficient funds. As you may be aware, any payment returned would attract a payment return charge. In view of the same, the autopay return fee has been levied. We request you to maintain sufficient balance in your bank account henceforth to enable us to carry out your instruction effectively and to avoid levy of autopay return charges on your card account. You may refer to the given link https://cutt.ly/vrvoOs5 for details of the charges.

                                -Nadia
                                HDFC Bank Customer Assistance
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                                  D
                                  Devananda Jagannath
                                  Jan 17, 2020
                                  Resolved
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                                  Resolved

                                  Address: Tumkur, Karnataka, 572106

                                  I'm devananda used upi payment interface on 8/1/20 to my axis bank fastag account and paid thro
                                  Hdfc debit card no xxxx xxxx xxxx 7855
                                  Hdfc s/b ac no — xxxxxxxx5020
                                  Branch ifsc — hdfc0002090
                                  Amount — rs.2500.00
                                  Vpa — "[protected]@indus" linked to hdfc0002090
                                  Vpa — "netc. [protected]@hdfcbank"
                                  Upi ref no —[protected]
                                  Maruti swift vehicle no — ka 06 p 8622
                                  Date — 8th january, 2020 20:58
                                  The amount is debited from the account but its not showing in my fastag account.
                                  The screen shot of the bank message has been attached.
                                  Fastag message im not able to attach
                                  Please resolve or clarify
                                  Feb 18, 2020
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 18, 2020
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                  -Anay
                                  HDFC Bank Customer Assistance
                                  Hi, we regret the inconvenience caused and would like to request you to write to etc.[protected]@axisbank.com for us to check & assist further. Regards, Team Axis Bank.
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                                    pratheeksh
                                    Jan 17, 2020
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                                    Address: NA, 641025

                                    Team,

                                    I had a salary account which I am not operating or using except the credit card which is being utilized. I am getting messages regarding non maintainance of account and charges being charged. Please waive of the same and close the account.
                                    CUSTOMER ID: 56262625
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                                      S
                                      sourav0074u
                                      Jan 17, 2020
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                                      Address: Kolkata, West Bengal

                                      I have applied for fastag from hdfc bank on 7th jan, 2020. After that i received wallet id and consumer id through sms from the bank. It also says my fastag is issued and recharged with rs. 200. But i am yet to receive the fastag sticker from the bank physically. The application process says it should arrive in 7 working days, which is already over.
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 17, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                      -Anay
                                      HDFC Bank Customer Assistance
                                      Jan 17, 2020
                                      Updated by sourav0074u
                                      Is this even a valid email id fastag.[protected]@insolutionsglobal.com ? I have doubt on this.

                                      Also for your information, I have already mailed regarding the matter to [protected]@hdfcbank.com and support.[protected]@sahaj.co.in, which are mentioned in HDFC Fastag portal contact us section.
                                      I am yet to receive any response from your teams. Its already 2 days now from the mail being sent.
                                      I have not activated the Credit card and not opted for the one assist membership without my concern the amount Rs.3985.47 has been deducted from Debit card.
                                      Kindly refund my deducted amount.
                                      I received a call from [protected] number and she is abusing since last one week.and asking credit card details.when I refuse to told.she start abuse.
                                      Kindly take proper action against.
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                                        J
                                        Jitendra Sudan
                                        Jan 17, 2020
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                                        Address: Rishikesh dehradun roaf, 249201

                                        Hi plz cancel my one assist 1899/- i m hdfc credit card holder no.0017. Plz refund my money and cancel this service hdfc bank auto debit my money without my permission plz refund n cancel this service last year i complaint about my card lost no one responce about my card pan lost so i request plz cancel this services n refund my money plz plz cancel
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        My Self Bapurao Tryambak Sonawane i had applied fastag on 29th Decmeber 2019, but still haven't received fastag sticker yet.

                                        Customer Id is[protected]
                                        Wallet ID is [protected]

                                        Please check it and resolve it AEAP.

                                        Do the needful.
                                        Bapurao Sonawane's reply, Jan 12, 2020
                                        190001131798 customer id
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