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HDFC Bank Complaints & Reviews

2.9
Updated: Jun 7, 2026
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HDFC Bank reviews & complaints page 489

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M
mingtees11
Jan 20, 2020
Resolved
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Resolved

I got my fastag from hdfc when i brought my car. But now i have to recharge my account but i don't have customer id & wallet id. So couldn't recharge my fastag. I havent received welcome mailer too. I tried to call customer care no, but it's not working. And i didn't find customer mail id.
Please let me know how can i recover my cutomer id & wallet id.
Feb 21, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 20, 2020
HDFC Bank Customer Care's response
Dear Customer,

Please share with us your registered mobile number & email ID, fastag reference number and vehicle registration number at fastag.[protected]@insolutionsglobal.com for better assistance.


-Manoj

HDFC Bank Customer Assistance
Verified Support
Jan 21, 2020
HDFC Bank Customer Care's response
Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com to reach Fastag Team directly for better assistance.

-Preethi
HDFC Bank Customer Assistance
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    J
    Jayant Samant
    from Mumbai, Maharashtra
    Jan 20, 2020
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    Address: Mumbai City, Maharashtra, 400069

    Hi team,
    My customer id is[protected].

    I have crossed the manor toll on 12/1/2020 around 12:53 pm. As per toll collector scanner is not able to read the fastag. So we decided to give toll manually. Reciept is attached. But after some time amount rs. 70/- deducted from my fastag account. Please reverse the charges as we have paid the same manually.

    You toll free no never picked up. Please share the proper toll free no. Its very difficult to connect with hdfc fastag team.

    They don't bother to reply on their official email id's
    [protected]@europ-assistance.in &
    Fastag. [protected]@insolutionsglobal.com
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 20, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    Please share with us your registered mobile number & email ID, fastag reference number and vehicle registration number at fastag.[protected]@insolutionsglobal.com for better assistance.


    -Manoj

    HDFC Bank Customer Assistance
    Jan 23, 2020
    Updated by Jayant Samant
    Hi HDFC Team,

    My email id is [protected]@gmail.com and no registered with Fastag is [protected]

    Vehicle Registration no MH-02-CH-08491

    Silver Vagon R
    Jan 28, 2020
    Updated by Jayant Samant
    It's hopeless to giving complain to HDFC fastag email id. No reply or a call from past 20 days. Pathetic customer service
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      R
      rohitmalusare18
      Jan 20, 2020
      Resolved
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      Resolved

      Address: Thane, Maharashtra

      Hi,

      I had purchased lg washing machine from vijay sales with offer from hdfc bank of 3500 rs. Cashback if i chose hdfc debit card emi option. They say cashback will be credit to me within 90 days (After 3 emis) and after 90 days hdfc go on saying there is issue with all hdfc customer cashback. Now after raising complaint with hdfc they say that you were not eligible for cashback as my purchased amount was not to what they expect.

      Highly disappointment with hdfc.

      Regards,
      Rohit malusare
      Feb 22, 2020
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 20, 2020
      HDFC Bank Customer Care's response
      Dear Customer,

      Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details along with the offer details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

      -Anay
      HDFC Bank Customer Assistance
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        A
        Anilkumarmundiyath
        Jan 20, 2020
        Resolved
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        Resolved

        Address: c001 , Prakruthi MEadow, Kashi Nagar, Bytrayanapura, Bangalore., 560093

        Dear concerned
        My name is anilkumar and iam holder of salary account in you bank, while applying for a loan in another bank i came to know that i have an existing two wheeler loan in your bank, which i was not aware following are the details
        87500423 hdfc bank 90983434 two-wheeler loan individual 30700 1260 [protected] [protected] [protected] 1260 900xxx
        Xxx900
        Xxxxxx
        900xxx
        Xxxxxx
        Xxx900
        Xxxxxx
        Xxxxxx
        Xxxxxx xxxxxx
        Xxxxxx
        Xxxxxx
        Xxxxxx
        Xxxxxx
        Xxxxxx
        Xxxxxx
        Xxxxxx
        Xxxxxx [protected] [protected]

        Please lookinto this my personnel email id is [protected]@gmail.com

        Thanking you
        Feb 22, 2020
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 20, 2020
        HDFC Bank Customer Care's response
        Dear Customer,

        We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

        -Anay
        HDFC Bank Customer Assistance
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          V
          vlbatoy
          Jan 19, 2020
          Resolved
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          Resolved

          Address: Shahabad markanda ,kkr,, Kurukshetra, Haryana, 136135

          I have an account with hdfc shahabad markanda. Because of some financial problems i did not maintain min balance (Not closed also). They deducted 5000rs amount. That is very big amount for me. I spoke with bank people. They did not respond properly about refunding. Please help me on this issue. Please revert back with same.

          Details:
          Name - vijay luxmi
          Panno-alkpl2856q
          Bank-hdfc
          Accountno-[protected]
          Ifsc code: hdfc0001368
          Adress of bank-hdfc bank, shahabad markanda, 136135, ambala branch
          Haryana.
          Mar 8, 2020
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Jan 19, 2020
          Updated by vlbatoy
          HDFC BANK LTD 546/1, WARD NO.10 LADWA ROAD, SHAHABAD 136135, SHAHABAD BRANCH,
          Verified Support
          Jan 27, 2020
          HDFC Bank Customer Care's response
          Dear Customer,

          We have taken up the matter with the concerned team and will respond to you on your registered email id in 7 working days

          -Nadia
          HDFC Bank Customer Assistance
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            Z
            z pathan
            Jan 19, 2020
            Resolved
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            Resolved

            I have applied for hdfc fastag on 31/12/2019. I have received customer id and wallet id on 31/12/2019. Its been 19 days after applying and i haven't received fastag sticker. Due to this i am unable to travel due to heavy queues in cash lanes. There is no tracking number nor any information related to fastag sticker from company yet. Max 15 days were given to receive fastag and it's 19 now.
            Feb 20, 2020
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 20, 2020
            HDFC Bank Customer Care's response
            Dear Customer,

            Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

            -Anay
            HDFC Bank Customer Assistance
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              D
              devinderkumar dhanda
              Jan 19, 2020
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              I have applied for fastag in 24th november and paid 600rs and then i opted to upload rc pictures later but i never got contacted and i even emailed their customer support but their service is very poor and they don't even give a valid reason for why i have not received my fastag yet. I want my refund within a week or i will be compelled to take legal actions against the company.
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 19, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

              -Anay
              HDFC Bank Customer Assistance
              Jan 19, 2020
              Updated by devinderkumar dhanda
              It says [protected] how can I be able to view it
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                N
                Nony Saini
                Jan 19, 2020
                Resolved
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                Resolved

                Address: Plot no 28 phase 1 industrial area chandigarh, Jajpur, Odisha, 160002

                I am hdb employee in hdfc bank chandigarh. My last working day is 30 dec but till i will not receive my full and final letter and my dec 2019 salary. My senior give information is you will receive you full and final settlement with in 15 days and your salary will be receive with in 15 days my employee code is adfc86604. I will request you pls provide my experience letter and my dec 2019 salary.
                Feb 19, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 19, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                Please share your employee code, supervisor's name, office location & contact on exit.[protected]@HDFCBank.com. We'll get back!

                -Anay
                HDFC Bank Customer Assistance
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                  M
                  mayank61284
                  Jan 19, 2020
                  Resolved
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                  Resolved

                  Address: Kangra, Himachal Pradesh, 176061

                  I had applied for hdfc fastag on 26 dec 2019. My application number is hfr01256630. An amount of rupees 500 qas also paid as fees. However there has been no intimation from the company and the tag has not been delivered till date. The company had promised 7 days delivery. The copy of rc and aadhar card was also submitted. Request expedite the matter.
                  Feb 21, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 20, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. Kindly write to escalations.[protected]@1pay.in or contact Fastag Helpline at[protected] in case of any clarification or assistance.

                  -Nadia
                  HDFC Bank Customer Assistance
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                    A
                    Arvind Vikash
                    Jan 19, 2020
                    Resolved
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                    Resolved

                    Address: QR NO 1324 SEC 8C ST 30 B S CITY JHARKHAND 827009, 827009

                    I have applied for fastag about 2 days ago, at that time i paid 500 rs through netbanking. After the payment page reloaded automatically and on screen it showed me that session was timed out. But amount was deducted from my bank account and i didn't receive any fastag by post or any other service. Registration number of my vehicle is jh09r3545 and mobile number is [protected].

                    Pls give me appropriate confirmation about my application
                    Feb 22, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 19, 2020
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                    -Anay
                    HDFC Bank Customer Assistance
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                      A
                      Arun Kumar Gora
                      Jan 19, 2020
                      Resolved
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                      Resolved

                      Address: Loharu, 127028

                      I've hdfc - fastag. But there is no seving or current account in hdfc bank. When fulfil the application I've given the mobile no. to the shopkeeper of mine who was sending the application to the bank for fastag, he gave the mobile no. himself. Now I want to change the mobile no. to get the sms while I cross the toll plaza to get the sms of balance. How can I set the mobile no. of fastag.
                      Feb 19, 2020
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 19, 2020
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                      -Anay
                      HDFC Bank Customer Assistance
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                        Y
                        Yogesh2711
                        Jan 19, 2020
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                        Address: 1655 HEERA COLONY SIKANDRABAD, Bulandshahr, Uttar Pradesh, 203205

                        I claimed my reimbursement but they are not clearing my claim. Hospital tpa submitted all the document related to reimbursement, but hdfc ergo claim team not clearing my claim. You cancelled my claim no. Rr-hs[protected] due to some documents i discussed with the concerned hospital in this regard they replied me that there is no problem in our documents. I therefore request to re-check my documents and approved my claim as soon as possible.
                        HDFC ERGO General Insurance customer support has been notified about the posted complaint.
                        Jan 21, 2020
                        Updated by Yogesh2711
                        HDFC ERGO CANCELLED MY POLICY WITHOUT ANY REASON N ALSO NOT APPROVED MY CLAIM
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                          B
                          bhaskarbhaskar
                          from Bengaluru, Karnataka
                          Jan 18, 2020
                          Resolved
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                          Resolved

                          Hi sir/madam,
                          My credit card transaction was unsuccessful but money deducted. And the deducted money not reverted yet. The transaction amount is rs. 52425.23.
                          The transaction was done at lufthansa airlines website - https://www.lufthansa.com/gc/en/flight-search. i talked with lufthansa airlines customer care and they said that the amount didn't reach to lufthansa and should get reverted within 4 hr.
                          Please do some needful to revert the money back.
                          Feb 19, 2020
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 19, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                          -Anay
                          HDFC Bank Customer Assistance
                          I don't have any reference number to fill the form. So how can I proceed?.
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                            J
                            Jatinder Jatinder
                            from Ludhiana, Punjab
                            Jan 18, 2020
                            Resolved
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                            Resolved

                            Address: Sakinder Kaur w/o daljit Singh D/o gurcharan Singh bagrian road dhuri near punchvati mandir w.n.4 ,h.n.4nehru market, Sangrur, Punjab, 148024

                            I am sakinder kaur, wife of daljit singh from city dhuri and i had an
                            Account [protected] in hdfc bank, branch
                            Dhuri, district sangrur, punjab.
                            I had opened my account on 03/07/2012 and it was

                            Closed in 2016 while i was living in kuwait. I am writing to

                            Complain against the hdfc bank and a bank employee at dhuri

                            Branch (Punjab), named nishant sharma

                            I had complained against him on march 20, 2018 as well

                            For his unlawful act of disclosing my bank details to a third

                            Person with whom we have legal dispute and for the same

                            Matter we are having court cases also.

                            Nishant sharma had disclosed my account details without
                            My permission and knowledge not only this, it is really sad that he did bad mouthing about me and tried to defame me, only to please the third person because the third person has a huge bank balance in their branch.. I had complained against

                            Him, after getting aware about my complaint, he and the

                            Bank manager, both, immediately approached me and

                            Apologized and nishant sharma admitted his crime. Nishant sharma

                            Promised me that he would never do it again in future and

                            Would give me in written that to whom he had disclosed my

                            Account details. He begged of me to take my complaint back

                            By saying that he had small children and would lose his

                            Employment and his future would be ruined. I took pity on

                            Him and took my complaint back. But to my utter

                            Disappointment he again has provided my other account

                            Details [protected] to the third person for
                            Money, with whom we are having legal disputes. You cannot

                            Imagine how terribly it has harmed me and my family. His

                            Act is not pardonable for me. I seek stringent action against

                            Nishant sharma (Employee) and the hdfc bank. I hope that you would pay heed to

                            My words and provide me justice. I am attaching the

                            Recording with my email in which he can be heard

                            Apologizing me for his offense.

                            Yours faithfully,

                            Sakinder kaur
                            +1 videos
                            Feb 22, 2020
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 22, 2020
                            HDFC Bank Customer Care's response
                            Dear Customer,


                            We are working on your concern vide Ref ID: 11229460 and will revert to you within 4 working days.


                            -Nadia

                            HDFC Bank Customer Assistance
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                              C
                              Chaitra Sn
                              Jan 18, 2020
                              Resolved
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                              Resolved

                              I have been using hdfc credit card for more than 3 years. Recently i lost my card while travelling and called the customer service to block the card and issue a new one. For new card to be issued they said the outstanding balance has to be closed. I didn’t have the credit card details with me to make the payments as i had lost it, and neither they helped me any right option to make the payment. Now they are charging me with the late fee even after clearing all the outstanding amount. I am not able to cancel the services as well, they are guiding with some cumbersome procedures to to cancel the card as well. I have neither received my new card and nor able to cancel the card. The connect with the customer services is also very terrible.
                              Feb 22, 2020
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 18, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern, the last four digits of your Credit Card No., along with the registered mobile number & email ID for further assistance. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                              -Anay
                              HDFC Bank Customer Assistance
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                                E
                                Er Ankul Badyal
                                Jan 18, 2020
                                Resolved
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                                Resolved

                                Address: Village .Pathwal, Po.Dayalachack, 184144

                                I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

                                Appl no. Hfr01353109
                                Feb 18, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 18, 2020
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Your application has been received at our end & you will receive the Tag in 15 working days from the date of application. The dispatch details of the tag will be shared with you via SMS.

                                -Manoj
                                HDFC Bank Customer Assistance
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                                  K
                                  Kasturi Devender
                                  Jan 18, 2020
                                  Resolved
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                                  Resolved

                                  Address: 560066

                                  Hi,

                                  Today again, 177 had deducted from my hdfc account number. When i checked the deduction why its happening than this detail is showing there — "hdfc bank — 3rd party cash txn inc gst". I don't know about this deduction? Why this deduction happen without my knowledge how would they can do?
                                  This is the second time in which money got deducted
                                  Feb 22, 2020
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 18, 2020
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We have checked our records and confirm that the charge pertains to a third party cash transaction done on January 4, 2020.

                                  HDFC Bank offers the customer, convenience of anywhere banking in any of our branches along with the extensive ATM network. However to deter indiscriminate deposits and to offer the service in a controlled manner, third party cash transactions are permitted at a nominal charge. Levy of this service charge, as with all other service charges levied by the Bank, is at the sole discretion of the Bank.

                                  Third-Party cash transactions (deposits and withdrawals), at any branch through teller counters, would be accepted in Savings accounts up-to a limit of Rs. 25, 000 per transaction per day. This service would be offered at a nominal charge of Rs.150 per transaction, plus applicable taxes irrespective of the amount deposited/withdrawn.

                                  -Nadia
                                  HDFC Bank Customer Assistance
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                                    K
                                    Kaushal soni88
                                    Jan 18, 2020
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                                    Kindly take care of my below request for fastag suspension.

                                    I was using hdfc fastag and it stopped working suddenly after 2 times o[censored]sing at tolls.

                                    I tried to check but it got damaged when i tried to remove the tag.

                                    I have balance positive and security deposit in this tag which i want to back to my account.

                                    Kindly help me out on this as untill this tag is not suspend i won't be able to use new fastag from hdfc or any other providers.

                                    Please find the details:
                                    Customer of:[protected]
                                    Wallet i'd: [protected]

                                    Vehicle number: up 14 cw 2772
                                    Tag id: 34161fa8203288ac04911429
                                    Tag sequence no:. 20297121

                                    Please help me out on this asap.

                                    I have also raised my concern on twitter but still no help fr anybody!!
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      N
                                      nimesh palav
                                      Jan 18, 2020
                                      Resolved
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                                      Resolved

                                      File no:[protected]

                                      Around more than 6 months, i have initiated and submitted form for pmay-clss subsidy for my home loan from hdfc, but still i have not received subsidy in my account.

                                      Whenever i have followed up with hdfc, they are replying same answer as it is under process. Can i have exact status of my file and can know by when i will get subsidy in my account..??

                                      Regards,
                                      Nimesh palav
                                      Feb 22, 2020
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 20, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We wish to inform you that, HDFC Bank Ltd. and HDFC Ltd. are two different entities. From the contents of your e-mail, we understand that your query/ concerns pertain to home loan applied/availed with HDFC LTD. and not HDFC Bank Ltd.

                                      You are henceforth requested to be in touch with HDFC LTD. for resolution of your query/complaint through (URL / Link - https://cutt.ly/krbU8NO.) for any Queries / Feedback / Complaints pertaining to HDFC LTD.

                                      -Anay
                                      HDFC Bank Customer Assistance
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                                        R
                                        Rahul Yengde
                                        Jan 18, 2020
                                        Resolved
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                                        Resolved

                                        Address: Nagpur, Maharashtra, 441110

                                        It is has been 10 days i have ordered for fastag from hdfc netbanking portal. They have debited the money but there is no fastag ever delivered or any sms/email/tracking details for the matter of fact.
                                        This is such shame being a bank that is mostly chosen by corporate people.
                                        I have already dropped an email, if i don't hear back i'm gonna surely take all savings and mutual funds back and end the services with you.
                                        Ref#hfr01352777
                                        Feb 22, 2020
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 18, 2020
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

                                        -Anay
                                        HDFC Bank Customer Assistance
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