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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 1012

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M
Mughees Ahmed
from Noida, Uttar Pradesh
Feb 28, 2018
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Address: New Delhi, Delhi, 110025

Aapki kaushambi ghaziabad utter pradesh ki branch ke deputy manager sanjiv aur anuj ne mujh se loan dilane ke liye 5000 cash aur cheque liya lekin mera loan bhi nahi hua aur mujh se rupay bhi le liye aur cheque bhi clear kar wa liya ab mai loan ke liye fon karta hun to fon hi nahi uthate please help karen.
HDFC Bank customer support has been notified about the posted complaint.
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    R
    rajesh kannan Sarika
    from Chennai, Tamil Nadu
    Feb 28, 2018
    Resolved
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    Resolved

    Address: 560067
    Website: HDFC fastag

    Hi,

    I made a recharge of Rs.300 to the account –[protected] on 24th Feb 2018 using SBI credit card. The transaction ID is 004140.

    However, the amount has not been credited to my fastag account[protected].

    When I contacted the bank, they told me that, the transaction was successful and HDFC has taken the amount on 25th Feb. however, it is not reflecting in my fastag account.

    Please credit the amount to my fastag account (OR) refund the transaction to my credit card.

    Regards
    Rajesh
    Apr 1, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 01, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    We request you to kindly e-mail at hdfc.[protected]@sahaj.co.in or reach the Fastag Team directly at [protected] and [protected] for any further clarification/information.

    -Manoj
    HDFC Bank Customer Assistance
    Dear Customer, We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 25695 in your mail to enable us to address your concern on priority.
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      T
      Tamil 719126
      from Mumbai, Maharashtra
      Feb 28, 2018
      Resolved
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      Resolved

      Hi,

      The amount of rs. 3142.63 was deducted from my account on 02/28/2018 :14:05:45. I didn't get any message or any other authentication process. I got a message for the amount of rs 3142.63 was debited from your account through debit card, but i did't done any transaction through debit card. So, can you please refund the amount asap.

      Thanks
      Tamil
      Mar 6, 2018
      Complaint marked as Resolved 
      The money was refunded from to my account from who was debited. So, now the problem has been resolved.
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Feb 28, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      I request you to share your Account No/Customer ID, charged details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

      -Anay
      HDFC Bank Customer Assistance
      Feb 28, 2018
      Updated by Tamil 719126
      Hi Anay,

      I have shared the above mentioned details to [protected]@hdfcbank.com through mail. May i know when the amount will be refunded approximately.

      Thanks
      Tamil

      Regards,
      Tamilarasan Dhamodiran
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        L
        lPradeepnaidu
        from Bengaluru, Karnataka
        Feb 28, 2018
        Resolved
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        Resolved

        The hdfc relationship manager "manjunath" has said to take the credit card even after i said i dont need a credit card, he said it is lifetime free card no need to pay any annual charges so just keep it and if required you can use it. So i have believed his words and taken the credit card and after one month now he is saying i need to pay annual fee so i asked him to close my card and he said i need to clear all the outstanding amount so in 15 days i made the payment for the total outstanding balance and now they are saying i need to send an application for closure to chennai office i dont understand why should i send these kind of letters i was the reletionship manager who gave me the wrong information and i made full payment now i want the crad to be closed please help me on this.
        I have got the card in dec-2017 and i got to know regarding the annual fee in jan-2018 and i am closing in feb-2018.

        Thanks
        [protected]@yahoo.com
        Apr 3, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Feb 28, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        For security reasons, we would be unable to process card closure request received through e-mail / Post. We request you to forward us a duly signed letter seeking closure of credit card to the following address to enable us to do the needful. HDFC Bank Cards Division, PO BOX # 8654, Thiruvanmiyur P.O., Chennai 600 041. Also, we request you to clear the dues which pertain to the purchases incurred in the card account to enable us to assist you further. We do not observe that Membership fee has been billed to your card account till date.

        -Anay
        HDFC Bank Customer Assistance
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          B
          b.k.sahu
          from Thakurdwara, Uttar Pradesh
          Feb 28, 2018
          Resolved
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          Resolved

          Address: Kolkata, West Bengal

          I had transferred fund of 12000/-on 3-2-2018 through net banking imps system. But till date the amount has not been credited to receipient account. Recepient details:-minati jana. A/c[protected]. Ifsc-utbi0phlf54. Ubi peerless hospital branch. My account-[protected] tranx. Ref.[protected]. Belgharia branch kolkata. Approached my branch but was told that only central imps. Branch can clarify the position. Kindly solve the problem and reply. Bikash sahu
          Mar 31, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Feb 28, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          As per our records, the said transaction has been successfully processed from our end. If the beneficiary claims non-receipt of funds, please share the beneficiary account statement on [protected]@hdfcbank.com for further assistance. The statement should be from transaction date till current date.

          -Anay
          HDFC Bank Customer Assistance
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            P
            pgnithin
            Apr 29, 2018
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            Address: Hyderabad, Andhra Pradesh, 500040

            Hello,
            HDFC bank is deducting money with out even informing the customer

            INST-ALERT CHG INC GST, HDFC Bank is charging and deducting 17.70/- in each quarter.. Would like to know the reason for deduction. And there is no intimation or justification from HDFC bank when discussed to HDFC support center.

            This is not the first time multiple time they have deducting money from account with out even informing
            HDFC Bank customer support has been notified about the posted complaint.
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              K
              Krishna582
              from Bengaluru, Karnataka
              Feb 28, 2018
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              I am unable to recharge my fastag provided by hdfc as my login credentials are not getting thru. The toll free no does not work at all, how do you i get my recharge done?

              The response level from hdfc is pathetic and unacceptable, i had raised this issue with road transport minister nitin gadkari and yet nothing seems to be working on this regard.

              I even emailed the email id provided in some of the similar issues and guess what it is as bad as the toll free no.
              Dear Customer,

              Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance.

              -Manoj
              HDFC Bank Customer Assistance
              On date 12.03.2018 my a/c is debited for rs 160/-. when i call to toll free number many times for 4 to 5 hours always the lines are busy. please send me detail why the company deducted my balance of rs 160

              contact me Amit kumar bansal
              mobile no [protected]
              car no hr 16Q 2468
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                V
                venkat murari
                from Bengaluru, Karnataka
                Feb 28, 2018
                Resolved
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                Resolved

                Address: 500039
                Website: hdfc netbanking

                I have transferred inrupees 45100.0 through my netbanking via account no.[protected] named venkateshwara rao murari on 24th feb 2018 with reference number: # the message received as transaction unsuccessful but amount debited/deducted from the account and still we did not received the amount back into my account, it has been three days.
                We already raised complaint in hdfc branch, wave rock.

                Please transfer the amount or credit back in my account.

                The same thing happened previously and the amount was inr12000 on date11th august 2016 with reference number :#. This amount was not credited back till now, the issue was same transaction failed.

                We went several time to account branch office hdfc uppal, but they didn't take any action.

                An now this is second time.

                Please take some action and credit back our amount.
                +1 photos
                Apr 1, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 28, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                The transaction has been successfully processed at the Bank's end. In case if the final status of the transaction is not known, we would request you to check with the merchant. It may take 2-3 working days for the payment settlement to the merchant end. In case if the merchant denies of having received the funds for the said transaction or there is no revert from the merchant, do write back to us with the merchant confirmation of non-receipt of funds.

                -Bejoy
                HDFC Bank Customer Assistance
                Verified Support
                Mar 01, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                The amount has been reversed on March 01, 2018.

                -Bejoy
                HDFC Bank Customer Assistance
                Hi,
                You can send a person from hdfc bank or Police person for verification, this amount was not transferred to Margadari chit funds, tarnaka branch.

                It already completed 5 working days, its still didn't reach the amount to them(Margadarsi Chit Fund Pvt Ltd) nor credited back to my account ...
                What Is the proof you have that the transaction is successful? when we got a pop-up message as Transaction unsuccessful!

                thanks
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                  S
                  Sarikabhor
                  from Mumbai, Maharashtra
                  Feb 28, 2018
                  Resolved
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                  Resolved

                  Address: 411026

                  My self sarika bhor, from pune, after to much requests from hdfc credit card executive i applied for credit card, also i got it easily, i did not generate its pin or i didn't use it till date,

                  Activation date - 28-mar-2017.
                  Policy no[protected].

                  I dont know how credit shield activated for my card, i didn't select it while filling form. But its activated, so i called customer care of hdfc bank they give me another num of hegic care, (17-june 2017) i also call them they said it will be deactivated soon, but amount not credited in my card acc, also hdfc taking finance charges till date. Amount on may 2017 is about 1000, but after taking too much follow up its not deactivate. Today i got statement, bill is 4900. Also my cibil score gon very down, i applied for loan but no one giving me loan due to this. I have mailed 3 times to credit card customer care, also called about 6-7 times but no one giving positive feedback. I need money urgent but thins thing too much irritating.
                  Today[protected] also i called hdfc ergo customer care, they said it is deactivated on[protected], then why hdfc credit card not refunding my amount & why not taking action on my requests from calls and emails??
                  +1 photos
                  Mar 31, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 28, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  In case you have approached any of our communication channels, kindly help us with the complaint/reference number you may have received for us to look into the matter. We request you to elaborate your concerns in detail to [protected]@hdfcbank.com.

                  -Manoj
                  HDFC Bank Customer Assistance
                  ergo said they refund it on[protected],
                  but HDFC are still applying me finance charge,
                  Ergo mailed me-

                  ''We wish to inform you that we have processed the refund for your proposal number 52448862 for amount Rs. 675/- on dated 21st June 2017.
                  Further we request you to check your bank statement for month of June and July 2017.''

                  Today your customer care not gives me positive response as usual, you people wasting my time, this is very irritating, I cant bear it now, I need loan but this thing is big path-hole.
                  My card also permanently deactivated some months ago as your executive said.

                  I going to file your complaint consumer forum..

                  Attaching image of statement of july17.

                  credit card - hdfc ergo policy, - Comment #3024557 - Image #0
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                    H
                    Hamsar Amaan
                    from Bareilly, Uttar Pradesh
                    Feb 28, 2018
                    Resolved
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                    Resolved

                    Address: Bareilly, Uttar Pradesh, 243003
                    Website: www.ownzoonline.com

                    Hello sir,

                    Greetings from ownzo!!!

                    We are working on an commerce website and we took payment gateway service from hdfc lucknow branch but from last 2 months continuously trying to integrate payment gateway but your team is unable to respond properly and not working satisfactory. Our work is getting so delay because of payment gateway. Kindly check out and short this issue asap.

                    Regards,

                    Anvesha irani
                    (Administrative officer)
                    Mob: [protected]
                    Ownzo online pvt. Ltd.

                    www.ownzoonline.com
                    Mar 31, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 28, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    I request you to share the screenshot of the error with your complete issue, account no and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                    -Bejoy
                    HDFC Bank Customer Assistance
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                      L
                      Livya jino
                      from Bengaluru, Karnataka
                      Feb 28, 2018
                      Resolved
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                      Resolved

                      Address: Bangalore, Karnataka, 560017
                      Website: Hdfc net banking

                      Hdfc has deducted cash without my knowledge on feb 23rd 2018.

                      1) rs 323 deducted towards 3rd party cash txn inc gst 150218-mir[protected]

                      2) rs 177 deducted towards inter-brn cash chg incl gst 140218-mir[protected]

                      Please check why the cash was deducted without my knowledge. For more details contact my husband, mr jino jose

                      Ph:[protected]
                      Kindly do the needful.
                      +2 photos
                      Apr 3, 2018
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 28, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      I request you to share your account/customer Id, registered contact details and complete issue to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                      -Manoj
                      HDFC Bank Customer Assistance
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                        A
                        Anmol783
                        from Delhi, Delhi
                        Feb 27, 2018
                        Resolved
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                        Resolved

                        Address: New Delhi, Delhi, 110085

                        I have wrote this thing to hdfc many times, but no action has been taken from your side, if we have bought your policy are we fools?

                        There is a person named mr. Vidhur chandna who works in your ashok vihar hdfc life branch, he is ruining hdfc's image by his acts. He opened a firm and recruits students for internship and explains the hdfc policies by saying that hdfc will give 20 times bonuses and other benefits on each policy. He forces the students to buy the policies, he conducts fraudulent activities which ruins hdfc's image. I am one of the victim of him, he fooled and forced around 5 students to buy hdfc policy. He never showed the form, he just asks for a sign on aadhar card photocopy or any identity proof. And after 5 days he calls to hdfc life customer care and does the verification from his side by becoming the policy holder.
                        It was my duty to tell this thing to hdfc as i was having a good image of hdfc in my eyes.
                        Thank you

                        Name - anmol sharma
                        Mob - [protected]
                        Apr 1, 2018
                        Complaint marked as Resolved 
                        HDFC Life customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 01, 2018
                        HDFC Life Customer Care's response
                        Hi, if you are an existing policy holder of HDFC Life, do write your issues to us at [protected]@hdfclife.com from the registered Id to have the same looked into and to get the things investigated.
                        Mar 02, 2018
                        Updated by Anmol783
                        have tried that many times sir.
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                          N
                          neharawat09021991
                          from Noida, Uttar Pradesh
                          Feb 27, 2018
                          Resolved
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                          Resolved

                          Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                          I have Snapdeal HDFC credit card and i want to convert my payments to emi but they are not doing that.they are deducting almost 3500 every month for different different charges but not ready to convert in Emi. One of the customer service representative told me that do not pay till 3 months then the collection team will call you and then settlement will be done but it will ruin your cibil .if they can tell me this why cannot they convert it into emi so that i can pay the amount, its 60000.I am having this card more than 3 years and then also this is the result I am getting this is worst card do not take it.one executive told me take personal LOAN and then pay amount for card.rather tha n helping me with emi they are giving me these suggestions.I am so pissed off.
                          People say right that hdfc bank is the worst and really ### as they apply so many charges without any reason.
                          Apr 4, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Feb 27, 2018
                          Updated by neharawat09021991
                          I WANT SOME RESOLUTION, I WANT TO PAY THE MONEY BUT YOU CAN ALSO UNDERSTAND THE CUSTOMER, PLEASE MAKE EMI SO THAT I CAN PAY ANY WHATEVER INTEREST IS APPLICABLE ON EMI I AM READY TO PAY THAT.
                          Verified Support
                          Mar 01, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We wish to clarify that we offer like Smart EMI conversion, Insta loan, Balance Transfer, etc., will be available on the card account from time to time basis the usage and payment pattern on the card account and the same is not a standard product offering. Currently, there is no offer for EMI conversion on your card account. Hence we regret to inform you that we are unable to accede to your request for conversion. However, we request you to check with the merchant at the time of transaction for offer availability. We wish to clarify that settlements are offered basis prevailing outstanding on the card account and the same is as per the discretion of the bank and as per bank terms only. We request you to contact our Debt Management officers at[protected]/66668102 for further clarification.

                          -Manoj
                          HDFC Bank Customer Assistance
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                            R
                            raj22638
                            from Kakinada, Andhra Pradesh
                            Feb 27, 2018
                            Resolved
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                            Resolved

                            Address: 533001

                            Inst-alert chg inc gst, hdfc bank is charging and deducting 35.4/- in each quarter (Inst-alert chg inc gst jul-sep2017-mir[protected] and inst-alert chg inc gst oct-dec2017-mir[protected].. Would like to know the reason for deduction. And there is no intimation or justification from hdfc bank when discussed to hdfc support center.

                            Custmer id 72121701
                            Mar 31, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 28, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Effective 1st April 2013, customer's registered for InstaAlerts service with 'SMS' facility, would be charged as follows: Salary/Savings Account: Rs. 15/- per quarter Current Account: Rs. 25/- per quarter Additional Information: Customer's who are registered only for 'Email' alerts facility for receiving InstaAlerts will not be charged. Debit/Credit Card Transaction alerts sent as per regulatory guidelines and NetBanking transaction alerts do not form part of InstaAlert Service. Customers who are not registered for InstaAlert service will continue to get these alerts free of charge. All fees and charges mentioned above will attract Goods and Services Tax (GST) @18%.

                            -Anay
                            HDFC Bank Customer Assistance
                            Hi,

                            My account has been debited of rs 17.70 without any information "INST-ALERT CHG INC GST JAN-MAR2019-MIR[protected]" hdfc bank is charging and deducting 17.70/- in each quarter (INST-ALERT CHG INC GST JAN-MAR2019-MIR[protected] I am not getting a proper reason for the deduction. And there is no intimation or justification from the hdfc bank when discussed to the hdfc support center.

                            Very much disappointed by the service and support from such a brand name, I am going to discontinue this account asap.

                            Rafique Shaikh

                            inst-alert chg inc gst - Comment #3422245 - Image #0
                            Hi,
                            Even I am charged 17.70 every quarter.
                            What is the option to stop this InstaAlerts service with 'SMS' facility.
                            I checked from netbanking login, could not find anything to remove.
                            Please suggest.

                            Thanks
                            First of all it is ridiculous to charge money for SMS alerts. HDFC bank should be ashamed. On top of that there is no way to disable the alerts online. And the customer supports sucks.

                            I have been charged with this charge several times. Please let us know how to stop this nonsense.
                            Actually there is a "Insta Alerts" link on the top of the page when you login into online account. You will be able to change or disable alerts. Still I think the bank should not be charging anything for this kind of service. They are just Greedy !!
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                              V
                              venkatesh2424
                              from Arambol, Goa
                              Feb 27, 2018
                              Resolved
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                              Resolved

                              Dear Sir,
                              I pait total amount of Rs. 21275/- through HDFC bank net banking for Get a job by Consulting service WWW.CHANGE2JOB.COM
                              But they are not responding after payment I think it is a fake
                              Please arrange me to get return of my amount, I request you to revise the pament as soon as possible
                              Payment details:Ref no[protected],[protected],[protected]
                              M y account details,
                              Name:-- R.Venkatesan
                              M/No. -[protected]/[protected]
                              HDFC Bank Account No. [protected]
                              +1 photos
                              Apr 14, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 05, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We have checked at our end and wish to confirm that the said payment transaction done by you are successful from our end. You are therefore requested to liaise directly with your merchant/vendor with regard to the status/refund of the said payment. Mentioned below is the merchant email ID: [protected]@gmail.com.

                              -Manoj
                              HDFC Bank Customer Assistance
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                                D
                                dhanesh kumar V
                                from Bengaluru, Karnataka
                                Feb 27, 2018
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                                Hi this is Dhanesh kumar V

                                Ph:[protected]

                                I have transfer the amount from payapp wallet to my hdfc saving bank Account [protected] however it has been deducted from the payapp wallet & it has not been credited to my saving bank account...& the Amount is 4990.06 on[protected] ...please refund the Amount to my payzapp wallet...Humble request to u Sir

                                I[censored] r not correctly response to my complaint I will be taking necessary action .

                                thank you
                                dhanesh Kumar V
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  P
                                  perumalla satya mohana krishna
                                  from Mumbai, Maharashtra
                                  Feb 27, 2018
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                                  I received sms from hdfc bank today that rs-1399/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
                                  And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

                                  Card endin no-5523 xxxx xxxx 6868
                                  Mobile no -[protected]
                                  [protected]@gmail.com
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Please respond immediately

                                  Oneassist members ship no-365454
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                                    K
                                    from Vasai-Virar, Maharashtra
                                    Feb 27, 2018
                                    Resolved
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                                    Resolved

                                    Address: Nashik, Maharashtra, 422005
                                    Website: www.consumercomlaints.in

                                    Dear sir
                                    I have taken centurion bank loan for my two wheeler bajaj pulsure 200es dtsi,
                                    No mh15 by3271
                                    Model no. 2007 and the loan is already completed in 2008 year. I have not received noc/rc from bank. Please let me know where can i collect it.
                                    Because centurion finance limited company, s branch closed in nashik.

                                    Your obidiently
                                    Amjad ali
                                    Altaf husain khan
                                    Mb. [protected]
                                    Email. [protected]@gmil.com
                                    Apr 3, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 27, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Let us look into it for you. Please share your Loan Account No with your contact information on [protected]@hdfcbank.com. Mention this Reference No.TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                    Manoj
                                    HDFC Bank Customer Assistance
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                                      V
                                      vikramr611
                                      from Bengaluru, Karnataka
                                      Feb 27, 2018
                                      Resolved
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                                      Address: 560040

                                      I have got no updates about the fast tag registration. I have got an email confirmation from hdfc saying that i will get a call from a representative in 7 days and that my fastag will be dispatched by dtdc but after that no response.
                                      I am trying to reach the hdfc fast tag customer care for the last 2 days but the number is always busy and i am not able to contact anyone. Is there a escalation point where i can reach out to? How do i get the fast tag delivered? No one seems to be able to help me out here
                                      Mar 31, 2018
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Feb 27, 2018
                                      Updated by vikramr611
                                      Also, there is no tracking number generated to track with the courier partner
                                      Verified Support
                                      Feb 27, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance

                                      -Bejoy
                                      HDFC Bank Customer Assistance
                                      Feb 27, 2018
                                      Updated by vikramr611
                                      what do you mean by [protected] and [protected]. I am trying[protected] and it is always busy.. I must have tried atleast 100 times
                                      Mar 07, 2018
                                      Updated by vikramr611
                                      It is coming close to a month since I have paid for fast tag. I have not got any help from the mail mentioned above. The toll free number is always busy.

                                      How to get this issue escalated to higher managements (if any)?
                                      @ HDFC Fastag

                                      It`s been 20 days that i haven`t received any updated from you guys.

                                      Poor, pathetic service.

                                      Customer representatives don`t know the process, will keep you on hold and if they are unable to find any answer they`ll disconnect the call.

                                      Earlier i applied for the Fastag, waited for 10 days, no revert. Ask them to cancel the same, now its more than a week, still no revert on the mail.

                                      On calling them they said you will receive a DD on the address mentioned on Aadhar Card. When applied initially already sent out the mail with updated address and supporting document, the lady (Fatimah) told me that new address would be updated don`t worry.

                                      Tell me if no one lives on the same address how the hell will i receive the DD. Should have informed earlier by the team that even you cannot update any new address. Why the support team is not clear about the process.

                                      Have already sent in the mail and i want my money in my HDFC bank account through which i have paid or else send DD on the address mentioned in the mail.

                                      Don`t make fool out of people and keep their hard earned money in your pocket.

                                      Your application’s reference number is HFR071548
                                      I have applied fastag on 22 July 2019, still not received my fastag and dropped mail to this mail ID many times but not getting any response, please let me know when I will receive my fastag.

                                      APPLICATION Reference number - HFR190481

                                      If you are not able to process please cancel my application and refund my money.

                                      If you want me to wait I am ready to wait but you guys are not responding.

                                      I have 10 years relationship with HDFC and now I have to check whether to continue or move all my transaction to different bank.

                                      Let me know if you need any more information
                                      +1 for above comment ( I have applied on 14th April 2019, but ...)
                                      Very worst support from HDFc, pathey service. Money looters. They don't have proper process and escalation point. Kindly do not apply in Hdfc bank.
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                                        Kamlesh kd
                                        from Kharagpur, West Bengal
                                        Feb 27, 2018
                                        Resolved
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                                        Resolved

                                        Address: Paschim Medinipur, West Bengal, 721302

                                        We (10 people) applied for credit in 10 jan 2018 in our iit kharagpur campus. After fews day later they called us and verify name and other details then again 2 days later one hdfc credit card employ came and verify the residual addrees. After 15 days some student got the credit card but some didnt while we check for credit card status on hdfc web site they show us "disapproval of the credit card application does not reflect in anyway on your credit standing or your financial stability" but i dont understand that we all student have same finicial stability why bank gives credit to that student why not us. Kindly solve the problem.
                                        Application number : [protected]fi
                                        Place : iit kharagpur
                                        State : west bengal
                                        Apr 1, 2018
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Feb 28, 2018
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We have taken note of your comments expressed and you may look forward to receiving a response to your e-mail id within 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                                        -Anay
                                        HDFC Bank Customer Assistance
                                        Mar 01, 2018
                                        Updated by Kamlesh kd
                                        As you have mentioned "We wish to inform you that your application has been considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes (which include a combination of verifications, credit bureau reports and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank."
                                        So my question to you is that how come other 20 students who had applied along with me for credit card are getting credit card but not me. Also the financial conditions stated by your bank applies same to them as well as me as we all are students in the same college. I am not able to understand your terms and conditions. That's a very bad service of hdfc bank. I therefore want my documents back which I had submitted earlier to be sent to my address.
                                        Always hdfc bank say this words but they didnt said a valid reason they said that " We wish to inform you that your application has been considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes (which include a combination of verifications, credit bureau reports and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank." but my question is that we all are student there we all have same financial eligibilty the why soem student got the credit card. why this is not applied on other student... worst experince with hdfc bank really itss very bad.
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