HDFC Bank Complaints & Reviews

Hi, Previously I had salary account with HDFC bank(Bhandarkar Road Branch, Pune) but I changed to another bank way back in 2013 due to transfer reasons. After that I didn't checked my account balance as my Closing Balance was INR 0.00. Recently I logged in to my account and to my surprise current balance is INR -2, 769.52. I was told that it was a zero balance account and it will be closed automatically due to non usage. Kindly look into this on priority and expedite from your end for account closure. My current location is Kolkata. Customer ID : 48460132

Hi, I made transaction for internet recharge on airtel site. It showed transaction failed but money was deducted from my account. Transaction details:- Narration:- [protected]-CitrusAirtel Checque ref no:[protected] CustomerID[protected] Please look into this. Regards Esha Grover

Hi Team, Myself Tamal Modak, address – Sonarpur Baidyapara, kolkata – 700150, Mob no – [protected] / [protected]. On 10th Feb’15 I have applied a HDFC Credit Card & filled up an application form. After one month I received the HDFC Credit Card ( [protected] ) through Blue Dart and then after Pin no. Today I received a call from the no[protected]. The lady tells me that I have to apply for a mediclaim and also a card protection policy. When I say I don’t want to do such kind of things, she told me that I have to pay for that if I am go for it or not. When I applied for the card, or when I signup the application form no one tell me about this. I just applied for a LTF Credit Card. Now I don’t want to use the credit card. From 9th November 2006 to 29th February 2012 I am a employee of HDFC Bank sister concern HBL Global Pvt. Ltd. I am totally upset that this kind of false promise having with me. Please do the needful.

It's around 3 years I have been repaying my loan dues exactly on 4th of every month without fail since 2012. It's this month March 2015 that I happened to miss the due date and had insufficient funds in account on 4th, to which bank couldn't able to deduct the loan dues. So, on 9th March 2015 they called me on my number and intimidated about the overdue, so I with all my effort collected the enough amount and deposited into my account. To my surprise they not only deducted the loan due amount but an extra amount of rupees 618 as bounced EMI from loan account on 9th March 2015. Just for 5 day of miss and I was charged a fine of 618 for a loan of 200, 000/- Not only that over this they also deducted rupees 355 from my saving account, when asked they say it's valid deduction. I am not able to understand it was due to a loan account, to which loan account deducted 618 rupees which is much more than anyone can expect and that too for just 5 days. Again they are deducing 355 rupees from my saving account. In total I got charged for approx 1000 for 5 days of overdue on a loan amount of 200, 000. Such a shameful deductions and still they calling these deduction valid. Why I said this deduction appalling is because I was carrying my debit card and tried withdrawing my amount and got the ATM message that you have insufficient balance, I was shocked. As according to me there should have been balance in my account. I was never intimidated about any of the deductions and HDFC bank deducted all on it's own. Be careful if you carry HDFC cards. They are like greedy monsters just ready to loot your hard earned. I'm very appalled by this incident of HDFC Bank and will very soon be closing my association with it. If they don't return all the invalid charges.

APPLICATION FILED ON 24.2.2015, BUT TILL DATE NO COMPLETION OF FILE, DAY BY DAY REQUIRED ANOTHER DETAILS NOW REQUIRED : Kidney stone quest as mentioned by you in MER that renal stone operated inAug 14- completely filled by you as submitted is incomplete I AM NOT A MEDICAL PROFESSIONAL AND UNDERSTOOD THE ABOVE QUESTION WHY THE COMPANY NOT COMPLETE THIS MATTER FROM A DOCTOR - AND TAKE IT IN MEDICAL REPORT

I am a customer with the Bank for more than a year now. I asked them to install an EDC machine at my Gurgaon office. They said it would take 10 days. After 10 Days when I called them, they said, it would take 10 more days. Even tose 10 days have passed and I have not got the machine still. I have made a loss on business over the last one month waiting for the machine and have also faced harassment for the same.

A friend of mine has given my number for reference. with some payment issue related to them, they are calling me time and again to ask them to pay. I am not working in HDFC to work as a recovery agent. This is very harassing. The lady's name is Shilpa. their numbers are[protected].

I want to close my credit card . I can't pay service charge every year . Even though no officers, I am using the credit card . Till now I din't get a single rupee cash back or discount with this credit card . I want to close the credit card. My credit card number is[protected] . Please close it . I will take some other card which will not have any service charge and has some benifits

I am Ravindra Rajpoot from Noida (NCR), I would like to share my experience with HDFC services and Branch employee. Here is my A/C no – [protected] . I have raise a request for my cheque book from Noida sector branch 12, after couple of day I got a message from HDFC that you cheque book has been sent to Noida Sector 16 branch and even I got a call from sector 16 branch employee about cheque book delivery . Today I went to branch 16 at morning 9:20, then i found that branch opened at 9:40 AM, I thing which should we open at 9:30. That is fine if need to wait to 20 min to get a good services from branch. I asked to branch employee that please give me a cheque book but after 5 min branch employee told me that sir we do not have cheque book here, that you will collect from your home branch, I was shocked and I said sir I got a message as well as call from branch, again he were telling me that you have to go to branch 12 to collect your check book. Here my question is who will be a responsible for my valuable time which I have spent in branch 16 for my check who will notify me about this status change of my check book. Another thing which I have seen in Branch about misbehaviour, talk roughly and in abusive manner with me, that branch employee name is: Jais Joy. Please take some positive action as I have the proof of his abuse and ill behaviour. I expect that you will respond to my letter positively as it has created very bad impression of a reputed bank in the eye of customer. Please do the needful ASAP. Here is my complain Number: MUNC[protected]

Blue Dart AWB-[protected] has not delivered the policy on the specified address. It seems either the courier has been delivered to a wrong destination or the policy is missing due to carelessness of Courier Service, Muzaffarpur. Now it appears to be misused in future, so any further payment of installment poses too much risks. Anil Kumar Singh, Mobile No-[protected], e-mail [protected]@ gmail.com Pankaj Market Muzaffarpur

I got a phone call from HDFC person and I am agreed to open insurance, at that time she said that insurance money will be credited again if anything not happen bad with me, but after some days, I got the paper of insurance showing me that the money will not be refunded after 6 months. Then I raised a complaint to deactivate the policy, Insurance person lodge the request and they are agreed to pay whole money that was deducted from my credit card, but it was going back to credit card department of HDFC, she said that there is no relationship between ERGO and HDFC so ERGO will not pay back to HDFC so you have to pay whole money with cancellation charge Rs.11500 within 15 days. So I decided to continue the policy but some persons are getting benefits if I am continuing my policy. Piyush Kachhadiya Credit Card No: [protected] ERGO payment done as a Loan : 13829425 Mob No: +91 [protected]

This is in reference to the transaction made into my account without intimating me by hdfc bank. An amount of Rs 842.70 has been debited on 12th Mar 2015 from my salary account, mentioning about 'depository charges DEPOSITORY CHARGES FEB[protected] Reference number[protected] on demat account. I have never used this account and not even received any demate account kit. in spite of me not using the demate servies and when the account was given to me it was told that it would be absolutely free. This is clear exploitation of customers. Contact- Email [protected]@gmail.com / Mobile number: [protected] Thanks, Chirag

The collection agency people abusing me on phone. How you can abuse a customer for recovery What should i do I really want to take it to court. As i never denied for payment but it delayed due to personal issue. Collection Agent Named Naina Goswami and Mohammad spoke to me in very bad language. Hope i will get reply Asap.

my name is rohit verma . my account no is [protected] . i have applied for credit card but my application is rejected no one is confirming me the reason . i am using that account last 2 years . Credit card ref no is-cc21523535 and application no is [protected] . i am very disappointing with services.

This is to address whomsoever concerned . i'm receiving threatening calls from HDFC collection agencies for credit card, they send messages that someone will come to my house for collection. Today i had a lady calling from Mobile number [protected] I also have messages from HDFC collection people sending me that i will face problems in CIBIL, Face delinquency and collection agents coming to my home . I would like to take legal action as im a law student and practise under an High Court Advocate. Chennai.

Dear #HDFC Bank, I used your #IMPS service to transfer 40, 000/- INR from my HDFC bank to ICICI bank account. Funds has been deducted from my account but it hasn't been credited in my ICICI bank account. As IMPS is for immediate payment transfer and customers use it for urgent transfers. My credit card bill was due yesterday and due to bad services I have to bear further financial loses. Its been 24 hours, I spoke to you and ICICI customer care (both) however I haven't received my funds yet. IMPS reference number[protected] and my HDFC account number is [protected].' Is there a way possible I can complaint (or file a case against your services) since I am suffering losses (You guys also charge late fee). This is a grievance for me, should I expect it to be credit back today. Please take this on high priority. Regards

This is to inform you that since last week I am getting threaten calls from a credit card recovery agent and some people visit to my place as well with a wrong intension. From past few days these recovery agents are calling all my office colleagues and use abusive language with them. This has become an HR issue in my organization and my job is on risk. Background of the case: It has been more than 2 years now when I raised a fraud case with HDFC back about my credit card transaction and as per them, their SLA to solve that case was just 20 days but I tried to follow up with them for more than 6 months. I submitted all the hard copy documents to Lajpat Nagar branch (HDFC). When I didn’t receive any proper response from them, I stopped their credit card payment and then they started calling me once in a month or so for the payment. Every time different person from bank used to call me for the payment and when I ask them status about my case, they were blank because they didn’t have even single information or record of my case. Now, from past one week I am getting threatening calls and even some bouncer visited my place in my absence. There is a girl named “Neha” [protected] who called few of my know person in my company, they shared the above mobile number . She is using very abusive and unprofessional language which is harassing / embarrassing. For this issue, I have already raised complaint with HDFC credit card department as well, whose confirmation is shared with this complaint letter. As per them, they need 7 days to work on this issue. I am not in position to pay the amount due to some financial Crisis from past a year now. Will pay it later but still getting those calls.

Hi Deepak

With reference above said application no. I had applied for term policy on 10 feb 2015 & made the payment on the same day. I have submitted the required docs very next day along with photo to the HDFC bank indiranagar branch (0184 - bangalore). Till now the policy has not been generated. when enquired the same with the your customer care non of them had proper answer on my queries. I had called them trice but waste of calling them who didnt had a valid reason for the delay. Today I had discussed with one of your floor supvisior at customer care Mr Sunil. for more than 1 hr on call even he didnt had proper resolution and request another 48 hrs for proper resolution & he had disconnected the call while discussing with him which was very embarrassing to me . later tried several times people at your end all calls were disconnecting post connecting through IVR to any of the caller.

Just need to know few things.

- Is my policy is generated or not ?

- If not why there is delay ?

- I had made 3 calls in last 2 weeks to your customer care team there was no resolution till now - what is the reason?

- Why the floor supervisor Mr sunil disconnected my call?

- My request on mail confirmation to sunil was not honored - Why ?

Finally

If this service given to any normal customer defiantly would not recommended any of out friends to go the your insurance company.

Kindly initiate for the cancellation process with out any deduction what i have paid.

Thanking you

Sunil Z

[protected]

Hi, This is Ashish Kumar Singh and I was using HDFC credit card (**** **** **** 5138). In the month of september 2014 I tried to pay my credit card's outstanding balance of 1600 but HDFC Magarpatta staff informed me that they do not have information about my CC in their database. (Might be because I blocked my card long time back) Then I called HDFC Customer care and there also customer representative put me on hold for almost 20 minutes and still did not able to tell me about my card details. (Note: between 1st Dec to 8th of dec I called HDFC customer care more than 3 times and all the time they were not able to provide me the information, If possible please check the call details) Because of all the above mentioned issues I did not able to make my payment and tried to apprise HDFC Bank of the situation through mail. I sent more than 10 mails regarding my issue and asked for the resolution but all in vain, as all the responses from your side did not address my issue instead you kept on asking me to pay the bill. It has been 6 months and I called HDFC bank many times and escalated my issue. Customer Care representative asked me to call at number [protected], [protected]. I tried multiple times but no one ever picked my call. On 27th march between 5 PM to 6 PM I called almost twenty times. Finally now my outstanding bill is of 3600 which should have been 1600.It has been 6 months and I have never got a proper reply or call from HDFC bank to resolve my issue. Its very unprofessional and irresponsible and that is not at all acceptable. Thanks Ashish Ph: [protected]

Dear Sir/Madam With reference to the hdfc home loan file no:[protected]&[protected] I got a email from [protected]@hdfc.com on 03/03/2015 that they are not processing my home loan due to my disinterest. In this connection I bring to your kind notice that l have applied a takeover home loan from LICHFL to hdfc bank after preliminary verification of my credentials. At the time of my application I requested hdfc bank represent that I only give processing fee cheque after the preliminary verification of my documents. Then they have agreed and taken all the documents for scrutiny after one week they said that I am eligible for take over home loan in your bank. After giving assurance I have given the processing fee cheque. After drawing the processing fee they have taken nearly three months time and now I received email from [protected]@hdfc.com that they are not able to process my home loan due to my disinterest. I never told them that I am not interested in your home loan Kindly enquire why they have taken 3 months time after preliminary verification and assurance of my home loan and for not processing my genuine take over home loan. Kindly respond at the earliest for which I shall be grateful to you Sir/ Madam. with regards Radha Krishna Murthy Kovi Email: [protected]@gmail.com Cell No: [protected]