HDFC Bank Complaints & Reviews

I recently applied for an ISA account at your Byculla (Mumbai) branch which was to be linked to my account number abcdefghij and this was explicitly called out in the AOF. Your CPU has gone ahead and linked my ISA account to an account that is dormant and has no functionality alive. I have spoken to my PB and as usual he is helpless, despite trying to help me. Your PU has made this error basis some 2008 AOF that I would have submitted. I liquidated an FD yesterday which was to be invested in MFs which I am not able to do now. I need the following to be sorted out now: 1. Correction to be made in the ISA linked savings account 2. Re-instation of my FD 3. Explanation on why this error got committed at all 4. Explanation on how something could be linked to a dormant account Hope you will not have a TAT of 7 days here as you would be sensitized to the fact that this is some one's hard earned money which is just be wasted coz of someone's callous attitude among your staff.

This is Apurve Singh Rathore. I bought a policy from HDFC life wide policy proposal number 17120032. Its under proposal stage only and not confirmed. The policy has not been issued to me. Due to pathetic way of delays by HDFC life, I requested them to cancel the proposal on 06th February, 2015. Till date, HDFC life has not cancelled my policy and not refunded the money.

Ref : Award by Ombudsman Bhopal : IO /BHP/LI /0157/[protected] dated 31st Dec 2014 1. Policy No:[protected] total premium paid Rs 132000 /- -- of Rs 2000/ month - in 66 instalments WITHOUT ANY BREAK . Fund value Rs 142430/- revisionary bonus Rs 84349/- 2. The case has been taken up by IRDA and teleconvesation by IGMS (by Ms Radika on Mobile no: [protected] & Ms Kanika Sharma on No [protected]) has evolved as follows. 3. a. Complaint No 1409/ IGMS dated 24/01/15 (received from Ms Radika ) b. Revised Complaint No CN: 020-479-WZ01 dated 27/01/2015 (By Ms Kanika Sharma) c. Cancellation code Pt/22694/hdfc dated 28/01/15 received from HDFCSLI (SMS from HDFCSLI executive mobile No : [protected]) d. File no AW2864XP dated 10/02/15 received from mobile no [protected](Ms Kanika) e. Registration No PM2235/GB/01 dated 10/02/15 received from mobile no [protected] f : First Email contact [protected]@GMAIL.COM to send the details on 10/02/15 4. Fund details as conveyed by them and confirmed by HDFCSLI executive are as follows Fund Value Rs 142430 /- Revisionary Royalty Bonus Rs 84349 /- Total award Rs 2, 26, 779/- “ I FULLY AGREE TO THIS AMOUNT OF AWARD UNCONDITIONALLY ” Preceding Conversations ---- It’s brought to notice that, The HDFCSLI has calimed that the agent was a relative of the complainant and the charges are settled from him. More over the customer has closed the policy after leaving it to lapse. The complainant has responded that the same was wrong and THE AGENT IS NO WAY EITHER KNOWN / RELATED TO THE COMPLAINANT. The complainant has responded that the POLICY WAS IN FULL FORCE WHEN THE OBSERVATION WAS RAISED AND THE COMPANY IS FULLY RESPONSIBLE FOR THE DEDUCTION OF CHARGES. WHEN THE OBJECTIONS WERE RAISED THROUGH LETTERS THE COMPANY HAS NOT RESPONDED TO PROPERLY AND HENCE THE CUSTOMER TO SAFEGUARD HIS MONEY STOPPED THE PREMIUM AND AFTER WINDED THE POLICY BEFORE APPROACHING THE OMBUDSMAN BHOPAL

I received a call few minutes back and the guy who was on the phone, what the hell he thinks of himself. How can he speak to me like this. He was not letting me speak even a single word. If you are working as a customer relationship manager than you should know how to speak with a customer. He was saying my address proof was not verified by the service provider (in regards to credit card) so I said I don't have much time to visit that place so can I provide you any other document as I have my Bank Account passbook with me for this address. But he was not letting me speak even a single word.

Dear Sir

I had a HDFC credit card([protected]) with the limit of Rs.18000/-. My outstanding amount at the time of settlement was 31368rs. Settlement done on dt.26.09.13. After the payment of Rs.18500/-, an agent
said, you will get a NOC from the credit card dept. Till the date, I did not received NOC and even not removed from CIBIL list.As per HDFC customer care, my out-standing is Rs.34000/- and I have to do the complete payment, then only I will get NOC and remove from CIBIL list.
So sir, let me know the exact procedure to short out the problem.

Thanks & Regards,

RAMAKANT KUMAR
AIR INDIA, NSCBI AIRPORT
KOLKATA

Respected Sir, I am R.chitti Babu bearing with Instant jumbo cash loan number "[protected]" Last month on January 19th 2015, i closed all amount and its been clear from my end and bank side too, The EMI which I need to pay on 23rd JAN 2015 including that I paid and closed amount, so amount not get deducted from my account. Now suddenly they debited 17, 786 rs from my account on 23 Feb 2015, which is not fair. I clearly spoked with them why u debited as i paid full amount and settled it down. Now they come up and saying you did not payed EMI amount and with out including that EMi we closed this loan. I really didn't understand if i dint paid this Auto pay EMi should be debited from my account on Jan 23rd 2015 only. Please address this and return my amount as i closed my loan by talking to customer care promptly and clearly. For more details please visit the call recording also. Thanks, Chitti Babu R chitti.[protected]@gmail.com [protected]

I am an HDFC Bank Preferred customer (customer ID #[protected]. On the morning of February 19 2015, when I woke up, I was shocked to see 10 back-to-back transaction SMSs of withdrawals from my HDFC bank account for Rs. 10, 000 each, amounting to a total withdrawal of a whopping Rs. 1 lakh, effectively emptying out my account. The transactions were carried out at an ATM in Village Barola in NOIDA at an ungodly hour and all in a span of 8 minutes between 1:10 AM to 1:18 AM. All this while, the debit card was in my possession; so the transactions were apparently carried out using a cloned card. That the criminals managed to clone a chip-and-PIN card and also get the PIN--despite the fact that being an IT professional myself, I am exceptionally careful about my details--raises strong suspicion that they had help from someone within the bank. I've spoken to my friends working in the security domain, and they've confirmed that such transactions are next to impossible without help from someone within the bank. And that they're witnessing a surge in these frauds happening with HDFC bank customers, raising strong suspicion about the bank's security mechanisms. As soon as I saw the SMSs in the morning, I immediately called HDFC Bank and their response initially was lackadaisical. I was given two complaint IDs--881143 and[protected]but that hardly helped. I'm a corporate "Preferred Customer" and have held this HDFC account--my salary account--for the past many years. It is plainly evident that these transactions were fraudulent and the bank's security mechanisms have been found severely lacking. Even though I had a "chip card", supposed to have extra built-in security, this incident happened to me. I contacted a few of my journalist friends and they covered my plight in five Hindi daily newspapers on February 20. Upon getting the wind of the media coverage, an HDFC official from my home HDFC branch, Barakhamba Road, New Delhi, called me and said that the money would be refunded within the next 7 days. When I followed up with him again today (Monday), he plainly refused that he had promised the money would be refunded. He'd called me from his mobile phone apparently to evade recording of the call. Isn't this in gross violation of banking norms as to how banks should communicate with their customers? Did he give a false assurance to me just so that I'd stay quiet temporarily? There are a few other pressing questions that the bank must answer: * An unbelievable number of 10 back-to-back fraudulent transactions happened within a span of 8 minutes at a rural ATM that I've never visited in my life. The bank's risk management team could not block even one of those transactions. Isn't that very suspicious and unsettling? * I am a preferred HDFC bank customer. My relationship and that of my company's with HDFC is very deep. Worldwide, the norm in such cases is to restore a "temporary" account balance immediately. Why is HDFC shirking from doing the right thing in this case despite my blemishless relationship with them? * I am tech savvy and exceptionally careful with my financial instruments. If this incident, with possible involvement of a bank insider, can happen to me, can any of the bank's customers feel that their money is safe? Banks are institutions dependant on the trust of the general public. Doesn't this incident leave customers with a huge trust deficit in HDFC bank. * My friends in the security domain have confirmed that it is impossible to clone a chip-and-PIN card without help from a bank insider. Who in the bank has abetted this crime? I have already filed a police complaint in this regard. Its copy has been duly forwarded to HDFC. I am also willing to help them with the investigation in whichever way they need help. However, I am completely not at fault in this incident and vulnerable. My hard-earned money must not be held ransom. HDFC must restore it immediately. I request you to take up this matter, in your capacity as a responsible organisation, with the HDFC headquarters and top brass. If necessary, the general public must also be made aware of the incident and the bank's attitude through the media. If you need any further details, please don't hesitate to call me. Thanks, Samartha

Dear sir i am n kumar . i am Resinged this job[protected] bankcoex list My mr nagaraju chukka that time (palvoncha branch)i tried many more time follwing add. hdfcbank.com.[protected]@hdfcbank.com, settlement.[protected]@hdfcbank.com. but not a sacseceful responce. . my salary ac n.[protected], waiting your revart.please give me pf via dd or cheque and my relieving latter immedeatly.my emp.id 105338. name- n kumar .Add- h.n 9-2-51 kothapeta colony bhadrachalam khammam 507111., Cot.n. [protected] thank regard n kumar

Dea. sir I am santosh B hosur i am. Resine. My job that date of 28/05/2014 and I am also fillup the pf form in Hr office But till date my Notice mont Salary settalmen And pf is not credit my salary a/c So Please help us and grant me my pf . My Name santosh b hosur My Employee coed 93146 Post Coex My joining date 25/10/2011 Belagavi branch My salary a/c no [protected] My Contect no [protected] My Residence address #335 Hittinahalli taluK and Dist bijapur(vijaypur) Karnataka pin code 586122 So please look matter help me and send my Pf my Salary A/C [protected] Thanks and regards Santosh b hosur

Hi My Name is Vivel Dundi. I am an HDFC BANK customer, my Customer ID is "41508675" every month some money around 393 INR deducted from my a/c for AMB CHRG AMB CHRG INCL ST & CESS Now want to refund back my money as soon as possible. MY contact no-[protected] I am waiting for the reply !! Regards Vivek

Dear Sir/Madam, I have make the payment on 11/12/2014 to hdfc life for term policy. my proposal no is 17273723.Approx 3 months is lapsed but till date i have not received any confirmation from HDFC life. i have booked this policy through senior manager, hdfc insurance branch faridabad( Haryana), Mrs Rupa Gangualy ( mobile no. [protected]), i am calling her but she is not answering my phone. Your company is 100% cheater company. When you are taking more then 3 months in issue of policy then how much time you will take in claim settlement. if you are unable to do my insurance then you can cancel my policy and refund my amount. i will arrange the policy from LIC. If i have not received any reply from your side with in 2 days them i will file the complaint against you in consumer court because ar per IRDA proposal should be processed within 15 days. Regards Ajay Bansal Chartered accountant [protected]

got delay in credit car payment. I have got call from collection team of hdfc card. I nicely told her I am not anle to pay the minimum amount charge in this month. I will do the payment in next month with all interest an all. That leady gets shouting on me and give the call to her manager. Her manager name is Rajiv: [protected] [protected]. I also talk to him and told him I am not able to pay the charges but he was also don't want to listen. He talk me like that I am just using his card. He force me to fill complete amount and when I ready to pay minimum amount still also he don't accept the proposal...

Hi, My name is Kumara TH & i have taken loan from HDFC Bank in Oct 2013 since very month im paying on time EMI, from last two months i have not paid my EMI, because of my bad financial. Because of my two months EMI pending i have got legal notice on 20/02/2015 through email ([protected]@gmail.com Mr. Vikas - [protected]) stating that on 23/02/2015 to appear court. Notice dated is 21/01/2015, after 30days i have got the notice through email.Today i have got the call from Mr. Manoj [protected], he is collection department, he is insisting me to pay immediately two months pending EMI or replay the notice through email. He is talking very rudely using vulgar words, which i have recorded full conversation in my mobile. I am very despointed for only two months EMI pending, this people are arousing me & my family daily. Regading Kumara [protected]

I got delay in credit car payment. I have got call from collection team of hdfc card. I nicely told her I am not anle to pay the minimum amount charge in this month. I will do the payment in next month with all interest an all. That leady gets shouting on me and give the call to her manager. Her manager name is sanjay kadam: [protected]. I also talk to him and told him I am not able to pay the charges but he was also don't want to listen. He talk me like that I am just using his card. He force me to fill complete amount and when I ready to pay minimum amount still also he don't accept the proposal . My request to hdfc bank kindly investigate this matter and teach his employee how to talk with customer. thanks, swapnil

Dear Hdfc Bank/ Mr. Navin Puri / Mr. Aditya Puri / Mr. Parag Rao I am very disappointed with your customer service executive. I had call to your customer care to know about my credit card statement but the way of Archan Singh spoken to me might she was doing favor on me. I asked her to transfer my call to her senior but she kept me on hold for 10 to 12 minutes and disconnected my call. Again I had call on the sam number and Spoke to (Kavita D’souza Assit Manager-K-4182) and given feedback about her, let see what action she is going to take against her unethical behaviour over the phone?? And sure I am not a first customer who complaining again her and please imprrove your training and quality. Request you to all keep me in loop what you all will do after this mail. Reg Mobil No- [protected] Card Ending No:- XXXX XXXX XXXX 2239 Reg Mail Id:- Wasim.[protected]@gmail.com Yesterday Call done from this No- [protected]

This is regarding personal loan account: Loan Application Number[protected]. It has been almost 4 months since the loan is closed. However, till date my CIBIL score has not been updated. I have completed all the EMI Tenure successfully and have also received the NOC and loan closure letter. However, my CIBIL score is still not updated. Please so the same ASAP.

Dear Team, I had a HDFC Credit Card with Number [protected] in The Name of Raghavendra S Poojari with Reg Address:- Om Sadguru Dham Blg Flat No 303, C-wing Opp. Modell College Chinchpada Road Kalyan East 421 306 I had done the Settlement of the Card Still from few days i am Receiving a Call from HDFC from Payment Outstanding with some new Card Number! Today a Received a Call from Advocate Malvika Chauhan [protected] for Payment Outstanding. Request you to kindly check with Matter as i can’t entertain this all time. Kindly revert me into it ASAP Regards Raghavendra Poojari +91 [protected]

Hello, My sent me money from India to U.S.A account. But I received less amount of money. My father sent me $7000 dollars and I received $6890 dollars in my account. He sent money by following details- HDFC bank limited, Grain market, Bathinda - 151001, Punjab Employee Name- Ginny Jindal Employee Number- G2665. Hope I will get positive response regarding my complaint. With Best Regards, Sahil +[protected]

Sir, This phone no [protected] belongs to a lady in Delhi NCR, as per Truecaller her name is My Megha presently working in HDFC Loans as a telemarketer. Today she called me but I could not receive the call, after seeing the missed call I called her back and we did talk regarding loans for a few seconds but after that she gave the phone to may be her boyfriend and that person without knowing anything started abusing me therefore I have had...

I Tufan guha HDFC credit card number [protected] has out standing around 28500. i stop paying my dues to misbehaving and misleading me by callaction phone bankers. after few manths without any information HDFC bank credit card department one side dession, my auther HDFC brunch account will debit 44963 rupees from my account. I have regullar payee of my HDFC credit card payment.kindly help me to recover my many. I am from the middle class family and paying 45000 in slot is very bigdeal me. Regards, Tufan guha