HDFC Bank Complaints & Reviews

The advt states a 5% cashback upto a max. cash back limit of Rs.2000/- for purchasing online using the HDFC debit card.Accordingly, I made a high value purchase worth Rs.36000/- in Sept. 2014.When there was no credit of the cashback amount for nearly 5months, I contacted them now, in Feb.2015, they say its only 500 points / Rs500 that I'll get. Incidentally, I made another purchase worth 28000/-, using ICICI Bank debit card, which had a similar 5% cashback promotion and within a month I had received the exact cash back amount. So HDFC is only cheating its customers by providing inadequate information in its advt. For all those who are reading this, please read every condition mentioned by HDFC before using any of their products. Banks asks customers to TRUST them, but with this kind of cheating, I have lost all trust in HDFC and pulling out all my investments with them.

My name is Mohammed Abuthahir A, My customer id 34547875, account number [protected] branch:velliyan cettiyar thiruvottiyur. This is with regards to my complaint reference number : 861769 on 2nd of Jan, I have withdrawn 10000 (TEN THOUSAND RUPEES) money in other bank ATM, its Kotak Mahindra Bank ATM located in vepery high road, vepery. I haven't received any amount in the transaction. On jan-5th I noticed my balance was gone down because the amount was debited. I've talked to the customer care regarding this issue. they provided me a complaint number 861769 and updated me that it would take up to 9 business days to process this query. I was waited for almost 2weeks because there are pongal leaves in between. I never got any update from the customer care. then 22nd or 23rd I called the customer care and asked for the status they had told me that the transaction is showing completed so please go the nearest HDFC branch to collect the transaction details and submit to the Kotak bank, i was visited to Egmore HDFC branch on 24th and explained about this issue, they have provided me a form to fill it and collect it from me, i do not have any acknowledgement copy for this. when I called the customer care 3rd time yesterday I have again got a wrong information from them, the lady told me to go and collect the transaction details from the home branch ( I do not know why i should go to home branch which is 20kms far from my home though all hdfc branches are globalized) to get the transaction statement and also she told me that I have to submit that statement to Kotak bank, i do not know why they do not know the process clearly. When I went to kotak bank after taking the statement download from netbanking the people are laughing at me and saying that there is no such process to approach an another bank for transaction dispute.. I do not know what is the solution for me and it would be great if i've a single point of contact to touch with them until the issue get resolves. will you help me on this. Thanks, Abu [protected] / [protected] Mohammed.[protected]@yahoo.co.in

Hi, I am a HDFC Titanium edge Credit card user. My annual cycle completes on 7 November. As per Titanium edge card terms, if the annual expense on card is more than 50K, Annual fee is not chargeable. I have spent more than 50K and still the fee was charged. When contacted customer care they said it will be returned within three months but it is not returned yet. I have all the proofs to prove my claim. Please take necessary action. I will provide card details as and when demanded.

I had opened a saving account ([protected]) in HDFC on 12/01/2012 but due to financial issues at that time I was not able to maintain my Average Quarterly Balance. Seems the charges were levied for non maintenance and eventually my account balance was nil. Due to my Engineering I was not able to check the statements. When I went to HDFC Bank for closure of account I was asked to pay account outstanding amount of 5000/-. I had a talk with my branch manager as my statement there-off showed 0 balance. It was never shown negative nor was I informed via Mail or letter or phone when the outstanding balance went to negative. My request to waive off the charges was also declined. Would have appreciated if the intimation was given via said means so that I could have done the closure or required action immediately. Please Suggest!!

Dear Sir, This is to inform you that after repeated phone calls and quiries no one is helping me out to settle my card. And HDFC had hold my funds in my savings account and sent a letter to me. But repeatedly I was calling in that number even I am calling to your credit card payment office also. But no one picking up the phone. I am jobless my father is suffering illness, my mother in law is undergoing cancer treatment. Now if you take all the money I will be no where. Please help me.

I am sajal banerjee and my account is salary account. I have this current account ( [protected]) since 6 years. On 5th Feb, 2015 I have withdrawl rs-20, 000/- from HDFC bank ATM ( Dhaldigi Petrolpum rd, Burdwan, westbengal) around 5p.m. I have seen there is one Jal note ( Fake note ) of Rs-1000/- which no is- 7BC724276. After that I already inform to the nearest branch to change the fake Rs-1000/- but nobody to change it. I request you to investigate the matter and provide me proper justice

This is regards to the HDFC Bank credit card settlement for which I was physically & mentally harassed by the agent named Rahul Jain & his Team Leader Chandan Sinha, collection calls & to Freezing my HDFC Saving Account which wasn't linked to the card. The said agents assured that the card will be settled by making the payment of Rs.35, 000/-, despite constantly asking for the mail & leter which they assured will be mailed, post the payment of the settled amount, the same question was asked when we discussed the settling the Credit card amount, however he(Chandan Sinha) said this can't be done as some fraud had happened when the same was issued to other customer & since then they only send the settlement letter post payment. I made numerous calls regarding the closure mail but everytime I called, both of them disconnected my call. Since I have the recorded the call conversation at the time wherein the assurances of settlement had been made by Chandan Sinha that amount has been settled & closure mail for the payment of the same. I wrote to bank & after constant follow ups the matter was under investigation for more than 4 months & after sharing all the proof's HDFC Bank has accepted that false commitment has been made & Bank is accepting the error & mistake committed however they aren't accepting the settlement in question. They are asking me for resettlement of the same. I tried to reach to them twice however I only received 1 call from them regarding the resettlement, the Bank employee with whom I had a word was supposed to call me back with his updates, but it's been 2 days since then & I haven't heard from him. There seems to deliberate attempt by the HDFC Bank to lengthen the process & seems they are not interested in solving the issue. I request you to kindly look into this case & relieve me from this agony & mental pain which I'm going through at the moment & I hope this will be only solved by you. I have come for help & this is my last option. Regards Humayun Bashir [protected]

Hdfc standard life insurance company purposely delayed the maturity payment purposely from due date of 04/01/2015 illegally.Bad business practices of hdfc standard life insurance company
Shame on them

I had paid the premium on 19.11.2014, and as per HDFC schedule medical done on 25.11.2014, I called so many times and given numerous mails to [protected]@hdfclife.com regarding the issue of policy but HDFC had failed to issue the insurance upto 09.01.2015, then I requested to cancel the policy and HDFC has simply accepted that not a single person taken the responsibility why I have one for cancelation. HDFC has reply we have accepted your requested for cancelation and your amount will be refunded to your account after deduction of medical charges. I replied to HDFCthis this is not my fault since HDFC has not issued my policy after completion of two month hence forcely I requested for cancelation of policy, hence medical charges shall not be deducted from my premium. HDFC replied This is with reference to your e-mail communication, we would like to inform you that your policy has been withdrawn and refund amount will be credited into your respective bank account shortly. Today I checked with HDFC customer care HDFC had refunded my premium but deducted medical charges. I have tried so may times to HDFC Customer care but never got any satisfactory result. Once again i request to HDFC please look into the matter and refund deducted premium. Regards, Pawan Kumar Ravi Mob: [protected]

dear sir, my name is sachin verma and i am having a personal loan from HDFC bank, i have paid my 11 installment of rs 7230/-, but right now i do not have job to pay my regular EMI. for that i have already mailed in bank that i need some time to repay my installment. but today a field executive came to my place name Gopal pandey. he miss behaved with me and my family also. he gave threat to me for killing. he miss behaved with my brother also. i asked him to go for that moment he abused me and gave threat to me . after that he called to some ajay choudhary, manish there were 4 or 5 people on phone a girl also they all were threatening me . i need you help, olease pay some attention to my case and help me from them. thanx

I have made IMPS[protected] transfer from HDFC to SBI on 2nd Feb
2015, amount is deducted from my account and not credited to
beneficiary. After 4 hours I got SMS saying "transaction timed out".
HDFC customer care told me that transaction might have failed due to
some network issues and amount will be credited back to my account
within 3 working days. When I called HDFC Customer care after 3 days,
now they are saying it will take 3-5 days to get the amount back. I
asked HDFC to take the complaint, but they are not ready take complaint.
Need to transfer the amount immediately, Pls help

I applied for a personal Loan and the complete documentation was handed over on 13th Jan 2015. Got a call from verification department on 19th Jan and i asked them to visit the house as i was present at home. The guy on the other side said that he is passing the file with a positive status and stated that he will write that he has visited and if anyone calls, i should say that someone has visited the house. 2 Hours after that call i started getting calls from ICICI bank loan department for getting me Loans at cheaper rates. Next day negative report was sent stating that no one was at home. I called the same mobile number and the guy on the other hand said that he has a general store in Rohini. Clear observation is that you have moles in your verification department who passes the info to other banks and deliberately mark the file negative forcing the prospect to approach other banks. After this a physical verification was done at my home and office by my Branch and the file went positive. Week after this i got the info that approval has come. Today again i was told that the file went negative as you had some one instance of bouncing with some previous loan (which was paid off completely in Dec 2014) and hence file again went negative.

The issue is the delay. A person applies for personal loan based on some unavoidable and urgent requirement and yet you people keep playing with the file for months. If nothing is happening you should at-least inform me, enabling me to apply in some other bank who has been giving me loans without any problems. Your advertisements say get loan within 48 hours and i suggest you to change it to 48 days minimum.

It was my mistake of choosing HDFC for this. With immediate effect i will stop all my banking transaction with your bank.

Amit Mahajan
[protected]

The worst customer experience i have ever faced.The people from collection department calls me evry month on time to collect the due amount, but i placed a request long back to reissue my credit card with chip which i didnt receive it till now but paying money to bank every month.The collection dept people speak very rashl and they dont concern about our complaints.Seriously vexed up with the services.And these people demands to pay money though i didnt receive statements of my card.

Maturity payment of my hdfc life insurance policy no 10151894 due on date 04/01/2015 is purposely delayed by the company without any valid reason and payment of the same is withheld purposely by hdfc life insurance company and delayed which is ashame for business
Policy. Regret company is unlawfully delaying payment of customers
Public should be made aware of the bad ethics of hdfc life insurance company
Regards sushil vasant raje. - mobile no. [protected]
My earlier complaints dated 14/1/2015 and 16/1/2015 were not published by you.

My name is Naresh Nagabhushanam. Living in New Jersey, USA. Recently when I was visit india (December) I went to HDFC bank in Tirupathi, AP, India. for opening NRI account. Manager and Agent advised to me to open investment plan and they opened HDFC Sanchai Policy No : 17243871 without knowing any policy details and its returns. Now I came to know that it is life policy not investment plan. I would like to cancel the policy because o[censored]nsatisfactory returns and also bond documents are not received yet. I sent many emails but no proper response from [protected]@hdfclife.com. Here are the details Policy Number or Client ID :[protected]Policy Number)  Full Name of the Life Assured : NARESH NAGABHUSHANAM  Date of Birth :[protected]  Name of Beneficiary or Nominee : Madhavi  Premium amount: 200000  Communication Address 302, Green hill Manor Franklin Park New Jersey, 08823, USA

I AM SURENDRA MY DEMAT A/C NO. IS 351512. THIS DEMAT A/C OPENED AT THE TIME OF OPENING MY SALARY A/C. MY COMPLAINT IS THIS, I AM NOT WANTED TO OPEN THIS DEMAT A/C, BUT EXECUTIVE OF THE BANK ASSURED ME THAT THIS A/C FREE LIFETIME FOR ME, BUT I SURPRISED WHEN I GET AN SMS FOR DUE OF AMT 1663.92 . I NEVER WANT TO OPEN THIS A/C AND NEVER I USE EVEN A SINGLE TIME THIS A/C THAN WHY I PAY THIS AMT. I APPEALS TO REPUTED RESPONSIBLE PERSON PLEASE SOLVE IMMEDIATELY MY PROBLEM

Banking application via IMPS Service, the same amount has been debited from my account and not yet credited in Punjab national bank account the details for massage is provided below date of transaction 02/02/2015 amount 50000 IMPS Ref Number[protected] the status of transaction is timed out and i have sent mail to mb...

With great pain and regret, I am forced to raise this complaint against the employees of the HDFC Bank, Tagore Garden Branch (hereafter referred to as “branch”).
I, Ranjana Jain, am holding a savings account with the branch for the past couple of years. On Saturday, 31st of January 2015, at around 11:30 AM, I requested the lady sitting at the reception of the branch to issue me a passbook, duly filled up with all the entries. At this, the young lady refused and told me that she cannot provide me the details of my account besides the last three months. At this, I requested her again but she maintained the same tone. She was disinterested in handling our issues and was prominently in a rush and was very rude in behaviour which is an actual misfit for the service industry like banking and also unexpected on behalf of the bank.
In the middle of all this, I asked her politely to let me know the opening date of my account from the empty passbook that she was holding. But she blindly refused and with a bad tone and attitude told me that I can see it by myself when I will get my passbook back. Though, this is not a very big issue, but the actual motive is to throw light on the poor behaviour and skills and ways to deal with the customers.
Anyways, she informed me that if I come at 3:00 PM in the afternoon, then only I will be able to get the complete entries filled in to my passbook. As customers, we also lost our temper after dealing with highly inappropriate and negative attitude of the employees at the branch. Gradually, another employee at the branch intervened. She stated that putting entries for more than last three months is not the policy of the bank anywhere, which is a little contrary to what the other lady at the reception had told us previously, that she will put all the entries if we come at 3:00 PM. They gave me a real tough time. When I tried to warn her, she was reluctant and told me to go and do anything I desire. And she left the seat without attending me. It was extremely embarrassing for me.
I have had experienced such arrogant behaviour from the branch employees on three previous occasions as well. But this time I decided to raise my voice as things can’t go on forever like this and steps must be taken to tackle such unprofessionalism. On one hand, we are taking about modern, smart and a powerful India. And at the same time, banking is still maintaining the tradition of harassing its clients.
Thank you in advance for your attention to this matter. I look forward to hear back from you regarding the same.
My Account Number is: [protected]

Ranjana Jain
Mobile: +91-[protected]

DEAR SIR I would like to lodge a strong complaint against HDFC bank for holding my funds without any reason. I was shocked when I saw my a/c is NIL when I had been to ATM to withdraw amount for my mother medical expense. When contacted they say I have a credit card due to the bank, I don't have any credit card in hdfc bank, That was something which I found utter, unethical and not tolerable. With this letter I would like to lodge a strong complaint in consumer court against this robbers who are playing with many innocent lives in the name of Bank. I will be submitting my A/c details at any point of time provided these Dacoits should be dealt strongly for robbing & hacking accounts of innocent people. I strongly believe these buggers are rotating their money for their own benefit and I am pretty confident that they have no proof to defend my case. All I need is my money 20400/- back in my account within no time else I will gladly take up this matter to the Courts of Law without any delay. I will now make sure that the bank should pay heavy cost. I will knock all the legal doors. "Let them mark my words"!!! Customer id:50445363 Account number:[protected] Account name: M V Prakash Kumar Account Branch: sabari salai, madipakkam, Chennai My contact number: [protected]

I have used the HDFC IMPS facility to do an immediate transfer of money but the same has not been credited.Also I have received an SMS that this transaction could not be processed. If the facility is for weekends and holidays why the bank is continuing this service even when they are not capable of. I have seen complaints that this transaction does not even transfer for days. Need to transfer the amount immediately, Pls help.