HDFC Bank
HDFC Bank Limited
Customer satisfaction rating: 62%
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HDFC Bank Customer Care

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Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013
Landmarks:Opposite Kamala Mills Compound

Customer Care Phone Numbers and Contacts

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2609
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1149
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1045
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621

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Customer Centre


Additional Contacts



Andhra Pradesh

+91 99 4949 3333



Chandigarh, Kochi, Indore, Jaipur, Lucknow, Patna

+91 99 4616 0616



Ahmedabad, Bengaluru, Chennai, Delhi & NCR, Hyderabad, Kolkata, Mumbai, Pune

+91 99 6160 6161



West Bengal, Sikkim, Andaman and Nicobar

+91 98 3107 3333



Meghalaya, Tripura, Nagaland, Mizoram, Arunachal Pradesh, Manipur (Toll Free from BSNL landline)

1800 345 3333



Assam

+91 99 5719 3333



Bihar, Jharkhand, Patna

+91 86 0266 6161



Maharashtra (except Mumbai) and Goa

+91 98 9060 3333



Haryana

+91 99 9624 3333



Gujarat

+91 98 9827 1111



Jammu & Kashmir, Himachal Pradesh
(Toll Free)

1800 180 4333



Karnataka

+91 99 4586 3333



Kerala

+91 98 9566 3333



Madhya Pradesh, Chhattisgarh

+91 98 9360 3333



Rajasthan

+91 98 7500 3333



Orissa

+91 99 3790 3333



Tamil Nadu, Pondicherry

+91 98 4067 3333



Punjab

+91 98 1533 1111



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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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62%
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29126
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Wed 12:00 am - 12:00 pm
Thu 12:00 am - 12:00 pm
Fri 12:00 am - 12:00 pm
Sat 12:00 am - 12:00 pm
Sun 12:00 am - 12:00 pm

HDFC Bank Complaints & Reviews

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sir
i still not recieve my provident fund for 7 month and my employee code is CV09078...
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[Resolved]

sir, this is to bring in ur notice that ur bank has taken twice installments from my account and front office customer care madam miss vinita is misbehaving with me and ur sales manager mr.nitin not trying to resolve it and returning the cheque .a period of one monty has been passed .pl resolve my problem
thanks
Aug 14, 2020
Complaint marked as Resolved 
sir, this is to bring in ur notice that i took a business loan from hdfc bank sanjay place, agra.of 500000/=wide ref.no[protected]dt:26/9/2007 and the installments were of 18080/=for aperiod of 36 months equally.wide a/c no[protected]in the name of vishal matta.after six months i got a call from ur sales person to enhance the loan, after so many calls i said ok to them and they enhanced my loan after payinng six installments to a value of totall rs 850000/=and my previous loan was cancelled and a new loan was given to my persnall a/c no[protected] and ref no[protected] and installment of rs 30430/= on 12/5/2008 when i checked my saving a/c i was shocked that a cheque was cleared of rs 18080/=from my a/c .i rushed to the bank to confirm why they are putting my cheques of these amount, they replied that it was a mistake from our head office so we will issue u a cheque of rs18080/=after 2-3 days back i got a cheque in the name of my firm i was surprised and went again to the bank along with the cheque and a letter to pl change the name as it is being credited by u from my personall a/c not my firm a/c customer care madam miss vinita replied that it will get done within 4-5 days.now after so many personal visits and telephonic discussions they still have not returned the cheque and when i called up yesterday dt:10/6/2008 customer care madam miss vinita for the cheque, she started misbehaving and quoted that dont come to the bank again and again when we will get the cheque we will send u by courier, when i asked in which name will i get my cheque not to give me cheque in my firms name, she again replied that when u will get u see urself dont call us again and again and when i called up to sales manager he replied that he is unable to answer as we dont know when the cheque will come or in whose name and disconnected the phone.now they are not picking my phone also.PL TRY TO RESOLVE THIS PROBLEM AS THE BEHAVIOUR OF CUSTOMER CARAE MADAM IS NOT OF SUCH QUALITY AS THE BANK HAS ITS REPO.
THANKS AND REGARDS
VISHAL MATTA
[protected]
[protected]
[protected]

hdfc bank agra — emi taken twice and misbehaving

sir,
this to bring in notice that i took a loan of RS500000/from hdfc bank sanjay place agra wide loan a/c no[protected] and than enhanced my loan after 6 months to 850000/ now they have twice taken emi from my saving a/c one month back now ccmadam miss vinita is misbehaving with me and not responding about the emi they have taken twice .
credit manager mr nitin is also not picking the phone, and when i went to the bank dt11/6/2008 customer care madam miss vinita misbehaved and said not to come in the bank when the cheque will come we will inform u.
this is the way to treat a customer and harrass
pl pay attention to the complaint otherwise i m liable to go to the consumer court
thanks
vishal matta
[protected]
[protected]
[protected]
dear sir
i want take business loan
please tell about
thanks
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i want take a busness loan so please tell about my contact no. is [protected]
4 Comments
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    Hi,

    I am Dhanesh C K.

    I had a HDFC credit card.
    No: [protected]

    I...
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    [Resolved]

    hi, i have lost my customer ID & passward for netbanking how should i get it back

    Please help me
    Aug 14, 2020
    Complaint marked as Resolved 
    Dear sir,
    My friend lost DEBIT ATM CARD. How can I report for block their ATM card and give the reporting phone number
    Indians Earn Rs.250000 monthly.

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    Anyone can apply.
    just click and signup for absolutely free...
    http://www.earnparttimejobs.com/index.php?id=170967
    You are basically screwed you cannot do anything until the CS opens the next day until then sweat it out and pray to god that nothing happens on your account. if anything does you will be liable for the loss as you are only covered from the point you report the card lost which you cannot do at this moment.
    ADVERTISEMENT
    Dear Sir,


    My husband lost his Debit Crad i am just call the customer care to block the Card.

    so that i need the new Debit Card Online Application form

    Rgds,

    Revathy.
    4 Comments
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      Dear Sir,

      Please find the mentioned below mails sent to me by your bank. It is very disheartening to say that...
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      [Resolved]

      I am really sorry to point this grievance, but can not help it. I really got frustrated by applying New Car loan from HDFC. Mr.Amol Modi from Pune branch has no knowledge about loans and is mis-guiding the customers by giving false commitment. My case is 10 days old and still the loan disbursement amount is pending. If HDFC cannot satisfy the customer then please please stop playing with them. Never under-estimate the customer powers.
      Aug 14, 2020
      Complaint marked as Resolved 
      mr vikas

      should speak to sales manger what was the problem he does not any rights to say that any body doesnot have knowledge


      my question to mr vikas have he had taken loan from HDFC bank he had 10 diffenent option
      there should be some communication from for any delay
      it means to that mr vikas got it will not say good service but OK service to saticfy him

      plz hence forth don't write such kind of statement

      Regds
      sudip
      mr vikas

      i[censored] had bad exprince my question is you to can u give details what had happen why u are not happy for service
      regds
      sudeep
      Same harsement is done by HDFC Chinchwad branch with me. Total process was so slow.I submitted documents on 03/03/09.I got sanction for new car loan on 19/03/09. A/C No. 14636831. Still they have not disbursed loan amount though I have completed all formalities & made agreement on 20/03/09. Every day when I ask their executive Mr. Santosh Salunkhe, he continues to tell me that loan will be disbursed today itself.
      I am helpless now. The whole process took more than 20 days & still there is no output. My application No.is 14636831. Someone please help me to get it earliest.
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      Intially I have got a call from Kavya ([protected]) for pre approved car loan of 6.5 Lakhs...

      1. She said that pre approved loan is not avilable after I have submitted all the necessary docs...

      2. She told that I can get 100% (Actual Show Room Cost is INR 202, 164 - INR 10, 000 offer = INR 192, 164) loan amount on the Show Room Value, So I have arranged the remaining 42, 000 and booked the car from ABT Maruthi...

      3. After few days I got a call from her saying that your loan has been approved only for INR 151, 000, really I got shocked... I have asked her the reason she said that i don't have own house at my native place... (Didn’t she know abt this before?)

      **As an executive she should provide all the information’s to the customer before collecting the docs...

      4. Finally I have arranged the shortage amount of 29000, also i have informed her... But the final disposal amount is only for INR 144, 405 remaining 6595 has been Deducted for advance EMI & Processing Fee (** I was not informed about the processing Fees)...

      5. Great now I need to arrange for another 6595!!! (Excellent work by the HDFC)


      I am really fed up with HDFC Bank & If i get a chance in future to change my salary A/C then surely I'll change my A/C to some other good bank...

      I have never seen such a Nastiest HDFC bank executive like her...

      Really I am saying if you have an executive like her then HDFC will loose many customers in the future...
      They have the worst service, My advice to everyone, If your account balance has enough funds for ECS, then u r saved other wise, if you have insufficient fund from 4th days after the specified date, they'll start calling you, not only call you they even call the ref. person whose no. you have given at the time of loan approval.

      If you say you'll give the cheque by the end of the month, due to insufficent fund, they wont listen. They'll harrase you (they'll give call every day atleast 3 to 4 times).

      This is the first month it happened to me (short of fund). They mentally touchered me. The person who was calling would they were giving warnings (talking like gundas) - HDFC indiranagar branch (Bangalore).
      Its same with their cr. card division. Ladies who are calling from their HDFC divisions are Lady gundas..
      Even though you are prompt in paying the payments and forth coming if you don't pay, then you'll have it.

      BEWARE OF TAKING LOANS FROM HDFC BANK. u'll be forced to commite suicide. That kind of touchers they give (over phones)
      I have closed mycar loan ac no-646535 dted 31st july 2009 and submitted my R.C. book xerox to MR Narendra at Cuttack Branch For issuing N.O.C.after 31st August when I contact to Mr Narendra .he gave another officer mob.no &thatofficer called me to cuttack branch with idcard on 5th sept to receive Noc.unfortunately till today they are playing to issue NOC &misbehaved me.kindly issue NOC through Speedpost/Regd.post.
      Regards.
      N.MOhapatra .
      Loan no-646535 (carloan)
      maine hdfc main car loan apply kiya aur mujhe appruval mil bhi gaya lekin jis date ko mujhe accent
      car ki delivery milne wali thi mujhe bataya gaya mera appruval cancel ho gaya hai .
      mere naam se hi ek accent car pehle bhi finance hai jiski 18 month ki instalment clear ho chuki hai
      18 month ki baki hai.please mujhe bata sakte hai mera appruval kyun cancel hua.
      It is really unfortunate that HDFC, one of the leading bank is providing such pathetic service. I have been working with their representatives from[protected]. I had signed up the agreement on[protected]as the representative was unavailable during the work days, he turned up on a Sunday). As I write this complaint today,[protected], the disbursement has still not reached the dealer and I am unable to take delivery of the car. It has taken them more than 10 days to finalise on the interest percentage, emi amount and other charges. After the agreement is signed, it has already taken 5 days for the disbursement and not sure how long it is going to take further. The car dealer has not yet received the disbursement. In this competive market when there are several banks providing loans within 48 hours, HDFC still lags behind several years in providing banking services. Worst part is, none of the representatives bother to call back and update on the status. They don't even pick up my calls. Have never experienced such worst service. Let me provide the names of the persons if that might help future customers to be careful. Tele Callers -> Kalai, Prema, Lakshmi[protected]. Sales Representative -> Samsuddin [protected], Sales Supervisor -> Uday [protected]. Sales Manger -> Balan[protected]. I will never recommend HDFC to anyone. I am cancelling the loan with HDFC and going with another bank.
      8 Comments
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        HDFC Bank — My Provident Fund [Resolved]

        Hon'ble Team Members!!!

        I was working with HBL Global PVT. Ltd., sister concern of HDFC Bank Ltd. as...
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        DEAR SIR,

        I EPFO SEND A LETTER DATED 30/7/2007 . THEY TOLD THAT YOUR FINAL SETTLEMENT OF P.F A/C NO-MH/23305/14406...
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        [Resolved]

        My card number is 4346-xxxx-xxxx-5480
        Hdfc bank has upgrade my silver card to gold card last year.I sent a written request as per their instructions but they sent me credit card statement before sending credit card.When I asked for credit card they asked me write to them again as my address saying that my address is not proper.(If my address was not proper how could they deliver the statement? and I already gave my address change and upgrade to gold card request in written thats how they delivery statement to my new address.)

        Than I requested to them for ATM PIN many times...to my knowledge I requested starting from last September ever since I got my first and last statement after upgrade...but no response...they asked me to send fax with such request and I sent it than they claim we have not received any such fax ...the same is true for my phone request.Last request I made was 20th may 2008 and they claimed they have issued a PIN via mail and it will arrive within maximum 10 days, which has not arrived yet.Hdfc credit card customer need this PIN not only for cash withdrawal but also to check account status on line on their site so we don't have to call them or write to them again and again.

        Than suddenly I lost my card and I immediately reported on phone on 28th may 2008 at 9 am to customer care executive named Dipika...and I requested her to send me an email confirmation regarding card block and that I have no outstanding balance as of blockage date and time...no email received yet.

        Than I wrote several emails to customerservices.[protected]@hdfcbank.com and even escalated my complain.
        I asked following...
        1.what is my account status?..give me outstanding if any or tell me if any debits or credit pending effective as of 28th may 2008 ...on which I blocked the card...no email received yet...
        2.I have kept my card on hold for now and I wanted an email confirmation regarding the same...no email received yet.
        3.I asked if there is any time limit during which I have to request for reissue of my lost card? no response yet...

        Since they are not responding to me in properly manner I am forced to submit this complaint here.
        Aug 14, 2020
        Complaint marked as Resolved 
        I want to change my Credit Card Billing Address.

        Credit Card — promise of delivery -- not done

        hi

        i have applied for credit card.

        i have got a message from BLUEDART AS WELL AS HDFC BANK that my credit card is on way for delievery my doc no.[protected]. ( mesg received on dec 2008).
        i have called them both offices but they are responding that it is on way for delivery,
        today i was in my home whole day.

        till now i have not received it

        please do the required action

        thanks

        sanjay
        Dear Sir/Madam,
        I want to change my address from Aakash Institute, Plot no.4, MLU, Sector-11, Dwarka, New Delhi-110075 to International Institute of Health Management Research, Plot No.3, HAF Pocket-II, Sector-18A, Dwarka, New Delhi-110075.So I request you to change my billing address as soon as posible.

        Thanking You


        With Great Reagrds

        Rajat Mohan
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        Dear Sir,
        As per they requested, I given all the documents to upgrade from HDFC value plus to Titanium Plus credit card., But Still have no responce message and whenever i used to call, they have no receiving my calls.

        My question is : Requested application is processing (or) cancelled (or) upgraded (or) card has been deleived to given address.


        Thanks and Regards
        Sathish Kumar
        [protected]
        4 Comments
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          I am having HDFC Credit card. With card Number [protected]. Since Septemenber 2007. I have been roaming around HDFC...
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          I am not making any payment. I have wasted a lot of time & money arguing with you. you don't seem to understand English...
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          HDFC Bank — Poor service! [Resolved]

          HDFC is the biggest ripp-off you'll come across in India....
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          [Resolved]

          HDFC is the biggest company in India who rips-off the citizen's of India.

          HDFC stands for HOUSING DEVELOPMENT FINANCING COPR/COMP. But their policies are only to 'DEVELOP' the housing and finance of its Directors and not their clients.
          Aug 14, 2020
          Complaint marked as Resolved 
          I got to know today from HDFC branch that the foreclosure charges are now at 3%. When I was in the bank waiting for my turn to talk to the customer care executive, there were lot of people like me for the same issue of transferring the home loan a/c to some public sector bank ( mostly to SBI). And to refrain people from shifting to other banks HDFC swiftly increased the pre-closure charges from 2% to 3%. So, Now the HDFC executive try to convince the customers that after considering the charges of pre closure (3% of balance amount) plus processing fees at the other bank the savings in terms of shifting to lower interest rate will not save much.

          HDFC was very quick in following any RBI rate increase, but now when RBI has continiously been reducing the rates HDFC is openly not ready to reduce the rates. Moreover they are trying to trap the existing customers at higher rate or exit with higher charges.

          Since home loans are long term...even a small 0.5% interest difference on a higher loan amount make a sizable difference in outstanding/tenure. And HDFC has atleast 3.5%+ higher rate of interest than others like SBI. Bottom line...NO HDFC LOAN again... go for PSU
          Guys no point taking all this here lets get together & Take the fight to HDFC.

          I have created a group on Yahoo join it so that we can approch HDFC with our demands.

          changed the name of the group

          http://in.groups.yahoo.com/group/hdfchomeloancustomers/



          Nitin Grover
          Advocate
          [protected]
          Guys

          I have created a group for HDFC home Loan customers.It shall tackle the issues related with HDFC .This Group is open to all HDFC loan customers of New Town Height and Express Grens Memebers or for any different property they may hold.We will only be discussing related with HDFC Home LOAN.

          In case you guys have taken a loan from HDFC please join it.

          http://in.groups.yahoo.com/group/hdfchomeloancustomers/

          Group Name Changed.

          I also have loan from HDFC & its no fun paying them this high rate of interest.

          They keep offering lower rates to new customers once they fall in tran the interest rate for them also goes up.

          This group is for existing home loan customers.

          Lets get together & Thanks for your support.

          Regards

          Nitin
          [protected]
          ADVERTISEMENT
          I have purchased a plot from builder, whoos file has been approved by HDFC for Home Loan. So i have applied for loan of 11 llacs to hdfc for purchase of plot & Construction. HDFC has sanctioned the amount of 11 lacs. they have issued me Rs.6 lacs for purchaing the plot and construction. i have completed the construction but still they havent rerleased the balance amount of 5 lacs. when i have demanded the same, they told me that Plot is not released by NIT/NMC for construction, so we are unable to release the balance amount.

          my first question is how the builder file has been kept approved by HDFC at their office for sanctioning the loan? Why they havent seen it earliar.?

          Now after more than two years, this plot has been rerleased by NIT/NMC for construction. Release lettar from the competent authority has been submttd by me to HDFC begging that please release the balance amount?

          But now they are asking for sanctioned map from NIT. Still they havebnt release my balance amount. somehow i have borrowed money from money lendors and completed the construction.

          Sujjest what is to be done?
          I have purchased a plot from builder, whoos file has been approved by HDFC for Home Loan. So i have applied for loan of 11 llacs to hdfc for purchase of plot & Construction. HDFC has sanctioned the amount of 11 lacs. they have issued me Rs.6 lacs for purchaing the plot and construction. i have completed the construction but still they havent rerleased the balance amount of 5 lacs. when i have demanded the same, they told me that Plot is not released by NIT/NMC for construction, so we are unable to release the balance amount.

          my first question is how the builder file has been kept approved by HDFC at their office for sanctioning the loan? Why they havent seen it earliar.?

          Now after more than two years, this plot has been rerleased by NIT/NMC for construction. Release lettar from the competent authority has been submttd by me to HDFC begging that please release the balance amount?

          But now they are asking for sanctioned map from NIT. Still they havebnt release my balance amount. somehow i have borrowed money from money lendors and completed the construction.

          Sujjest what is to be done?
          I have purchased a plot from builder, whoos file has been approved by HDFC for Home Loan. So i have applied for loan of 11 llacs to hdfc for purchase of plot & Construction. HDFC has sanctioned the amount of 11 lacs. they have issued me Rs.6 lacs for purchaing the plot and construction. i have completed the construction but still they havent rerleased the balance amount of 5 lacs. when i have demanded the same, they told me that Plot is not released by NIT/NMC for construction, so we are unable to release the balance amount.

          my first question is how the builder file has been kept approved by HDFC at their office for sanctioning the loan? Why they havent seen it earliar.?

          Now after more than two years, this plot has been rerleased by NIT/NMC for construction. Release lettar from the competent authority has been submttd by me to HDFC begging that please release the balance amount?

          But now they are asking for sanctioned map from NIT. Still they havebnt release my balance amount. somehow i have borrowed money from money lendors and completed the construction.

          Sujjest what is to be done?
          6 Comments
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            dear sir

            i have saving account in HDFC bank. i received letter from the bank that my account has become dormant...
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            [Resolved]

            I am an account holder in this bank for the last 3 years.I lost my debit card and got it issued from the bank but, for the last 4 months after the issue of the new debit card my PIN was not issued, after a lot of complaints I had the PIN issued two days back.Now, when I used the PIN it is showing as invalid.
            I had complained the same to its phonebanking system but in vain.
            Today, when I approched the kottayam branch of the bank with this complaint they asked me to apply for a new PIN and wait for another 7 days.This I should term as horrible service from this bank.As a employee of a bank i would like to underline the service of the branch as the most atrocious ever.And when I went to the bank with the cheque they are asking for identification documents to get cash from my own account.Untill some thing is done against this bank and its kottayam branch this service is set to continue.
            Aug 14, 2020
            Complaint marked as Resolved 
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              Hi,

              This is regarding my credit card in the Name : Shalya Singhal .Issued from Kolkata.

              I received...
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              [Resolved]

              dear sir
              this is nitin kumar.
              my pan card not recived.my mobile no.[protected]

              distt. meerut
              vill.daurala
              pin.250221
              Aug 14, 2020
              Complaint marked as Resolved 

              hdfcslic — pan card not received

              i already apply for pan card in march 2008, but i had not received yet.

              name-surendra singh
              application sr no.[protected]
              receipt no.[protected]
              receipt date---14th march, 2008
              address---102, 103, ratan floor,
              hdfc standard life insurance
              swaroop nagar,
              kanpur--208002
              mobile no.--[protected]
              [protected]

              hdfc life insurance — pan card not received yet

              respected sir/madam

              i am writing this complaint for the purposeof delay in receiving my PAN card. my detils is as follows.
              pan number CBYPS8084D.
              date of allotment 28/11/2008
              kindly look into the matter seriously and reply me, deserving ur positive gesture.

              not obtain police paper

              my proposal no is 17013057.main thing about to say l have not get my lic paper of my term plan protection+.i have given my medical test 3september.no intimation was given by hdfc.no answer is given of my emai.
              ADVERTISEMENT
              Dear Nitish, we would like to confirm that your policy 17013057 has already been withdrawn and the refund has already been processed in your account on February 10, 2015. Further, with regards to your PAN card, please confirm as to whom you had handed over the same in HDFC Life. If this is regarding fresh PAN card issue please contact the concerned government department/office in your region. Thanks - Ameiya: HDFC Life
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                I understand that the 918 rps has been an auto debit for my Tata Indicom connection.

                I was not aware that the...
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                I am Kaushik Agarwal, about 18 months back i had purchased 1 Tata Indigo, financed by HDFC bank. My EMI for this month (May'08)...
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                Sir,
                My salary account is with HDFC since 2005.I have taken a credit card before 2 yrs back.I have purchased a mobile...
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